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    MRM - Management Review Sample

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    Harits As Siddiq
    The minutes summarized the key discussions and outcomes from Naganotech Industries' management review meeting. The meeting addressed: 1) The status of actions from previous meetings with no pending issues. 2) Review of internal and external audit results, including one observation from the internal audit and plans for an initial external ISO audit. 3) Customer satisfaction survey results which showed satisfactory feedback on quality, delivery, service, and complaints. 4) Review and confirmation that the quality policy is suitable and will not be changed. 5) Process performance and conformity being low risk and maintained. 6) Few nonconformances and corrective actions closed with no issues. 7) Plans to

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    MRM - Management Review Sample

    Uploaded by

    Harits As Siddiq
    11K views4 pages
    The minutes summarized the key discussions and outcomes from Naganotech Industries' management review meeting. The meeting addressed: 1) The status of actions from previous meetings with no pending issues. 2) Review of internal and external audit results, including one observation from the internal audit and plans for an initial external ISO audit. 3) Customer satisfaction survey results which showed satisfactory feedback on quality, delivery, service, and complaints. 4) Review and confirmation that the quality policy is suitable and will not be changed. 5) Process performance and conformity being low risk and maintained. 6) Few nonconformances and corrective actions closed with no issues. 7) Plans to

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    MRM- Management Review Sample (1)

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    The minutes summarized the key discussions and outcomes from Naganotech Industries' management review meeting. The meeting addressed: 1) The status of actions from previous meetings with no pending issues. 2) Review of internal and external audit results, including one observation from the internal audit and plans for an initial external ISO audit. 3) Customer satisfaction survey results which showed satisfactory feedback on quality, delivery, service, and complaints. 4) Review and confirmation that the quality policy is suitable and will not be changed. 5) Process performance and conformity being low risk and maintained. 6) Few nonconformances and corrective actions closed with no issues. 7) Plans to

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    11K views4 pages

    MRM - Management Review Sample

    Uploaded by

    Harits As Siddiq
    The minutes summarized the key discussions and outcomes from Naganotech Industries' management review meeting. The meeting addressed: 1) The status of actions from previous meetings with no pending issues. 2) Review of internal and external audit results, including one observation from the internal audit and plans for an initial external ISO audit. 3) Customer satisfaction survey results which showed satisfactory feedback on quality, delivery, service, and complaints. 4) Review and confirmation that the quality policy is suitable and will not be changed. 5) Process performance and conformity being low risk and maintained. 6) Few nonconformances and corrective actions closed with no issues. 7) Plans to

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    MINUTES OF MEETING

    Management Review Meeting

    Naganotech Industries Sdn Bhd Representative

    Chairman (Managing Director):


    Mr. KC Wong & WY Wong Naganotech Industries Sdn Bhd

    Attendees: Ms. Annie , Ms. Malini Date: 24/09/2019

    Time: 10:00 am ~ 1:00pm

    Absent with Reason: None Venue: MEETING ROOM

    No Description Actions
    MD welcomes all staff for their support on improving review matters. Top Mgt

    Agenda
    1. The status of actions from previous management reviews;
    2. Changes in external and internal issues that are relevant to the
    quality management system;
    3. Information on the performance and effectiveness of the quality
    management system, including trends in;
    4. Customer satisfaction and feedback from relevant interested
    parties;
    5. The extent to which quality objectives have been met;
    6. Process performance and conformity of products and services;
    7. Nonconformities and corrective actions;
    8. Monitoring and measurement result;
    9. Audit results;
    10. The performance of external providers;
    11. The adequacy of resources;
    12. The effectiveness of actions taken to address risks and
    opportunities;
    13. Opportunities for improvement

    1. FOLLOW UP STATUS FROM PREVIOUS MEETING QMR

    There are no any pending issues.

    2. CHANGES IN EXTERNAL AND INTERNAL ISSUE QMR

    Due to new system, there is no any changes in the external and


    internal context. As per currently the all internal and external
    context being identified effectively.

    3. RESULT OF INTERNAL & EXTERNAL QMS QMR

    a) Internal Audit Results for year 2019


    Summary:

    QMR presented the internal audit results. The audit was conducted
    on 17 September 2019 as per Internal Audit Schedule.
    There were 1 Observation (OB) found

     Suggested HOD to take an improvement on the IQA


    Observation.

    b) External Audit for 2019

    Summary:
    Audit for ISO 9001:2015 (Initial Audit): 03 October 2019

    4. CUSTOMER SATISFACTION AND FEEDBACK QMR

    a) Customer satisfaction monitoring results


    Summary:
    As per customer satisfaction survey only conducted once a year,
    we’ve conducted survey for this year and due to time constrains we
    have manage to get few feedback, the result is satisfactory as
    showed below:

    Detail as followed

     Quality of the Products – Good


     On-time Delivery Good
     Customer Service Good
     Technical Assistance Good
     Complaint Handling Good

    5 REVIEW OF QUALITY POLICY QMR

    QMR reported that the Quality Policy is currently suitable to our


    nature of business.

    Decision & Action to be taken:


     Therefore, the management decided that the policy will not
    be changed.

    6. PROCESS PERFORMANCE AND CONFORMITY HOD

    Based on the risk and opportunity all the processes have been
    identified effectively. Based on the result each process is in low risk
    which is not signification to the quality performance. The
    organization has planned to maintain the current performance for
    this year.
    7. NONCONFORMITIES AND CORRECTIVE ACTIONS QA Officer

    Summary:

    QMR reported as per below (01 May 2019 to present)

    S Description Case Closed


    N s
    1 Non-conformance (NCR) - Customer 1 Y
    2 CAR - Internal 2 Y
    3 NCR (Internal Audit) 0 Y

    8. MONITORING AND MEASUREMENT RESULT QMR

    1. External calibration equipment is planning to get an external


    provider to perform our current equipment’s.

    9. AUDIT RESULTS QMR

    There is no any customer audit for this year and only internal audit
    been conducted.

    10. THE PERFORMANCE OF EXTERNAL PROVIDERS QMR

    Summary:
    Supplier performance evaluation conducted once a year

    Basically, the suppliers’ performance is all ACCEPTABLE

    11. THE ADEQUACY OF RESOURCES MD/QMR

    As per current situation the resources are insufficient and the top
    management another six workers to support the operation.

    12. ACTIONS TAKEN TO ADDRESS RISKS AND OPPORTUNITIES HOD

    As per the current situation risk and opportunities is in low


    categories and it is effectively control by process owner and
    monitored time to time.

    13. OPPORTUNITIES FOR IMPROVEMENT HOD

    a) To monitor the current system ISO 9000:2015 closely in order to


    understand well on this new implementation by all the workers.
    b) To improve 5S system at the operation processes.
    c) To get an external calibration equipment service provider
    Prepared By: ______________________ Approved By: __________________

    (QMR) (Managing Director)

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