How To Answer Amazon "Deliver Results" Interview Questions: Jennifer Scupi
How To Answer Amazon "Deliver Results" Interview Questions: Jennifer Scupi
How To Answer Amazon "Deliver Results" Interview Questions: Jennifer Scupi
interview questions
Published on August 1, 2019
Jennifer Scupi
Interview Coach
49 articles
The fourteenth Amazon Leadership Principle is “Deliver Results.” If you’re preparing for an
interview at Amazon, you should ask yourself what the company means by delivering results and
how this principle relates to the role you’re applying for.
If you don’t know about the Amazon leadership principles, consider first reading this article
about interviewing at Amazon.
Delivering results is the one thing you absolutely must do if you work at Amazon. The other
thirteen principles are important, but they’re merely building blocks to this final one. In other
words, if you ignore your customers but still get the results, then you’ve succeeded, even if
you’ve disregarded the first principle. Common sense says that paying attention to your
customers is important, but if you can figure out a way to succeed without paying attention to
customers, then you’re doing the right thing.
In the words of the principle itself, if you “rise to the occasion” – meaning succeed in what you
were doing – you’ve shown yourself to be a leader.
You may be asking yourself, “What is the point of the other principles if you don’t actually have
to follow them?” I can understand your confusion because you’ve been studying the other
thirteen principles, and now I’m telling you that they’re not crucial. It’s not that the other
principles aren’t important, because they definitely are. It’s just that you need to think of them as
the building blocks, and look at “Deliver Results” as the final product. The first thirteen are
intended to be the steps you need to take to get results.
You can use a phrase like this to show your investment in delivering results:
“I was able to have a lot of responsibility and decision-making ability for X project, and by
doing Y tasks, I delivered results in Z number of launches.”
In this phrase you talk about the tasks you did in order to create a particular result. This will fit
easily into your PAR format answer – the situation or problem is the project you were working
on and the action step is the tasks you did in order to create successful results.
Describe a situation where you had to face a particularly challenging situation while
working on a project and what you did to overcome it. (Note: The challenge could be
with respect to timeline, scope, people, or a combination thereof.)
How you check your progress against your goals?
Do you set and communicate smart team goals, expectations, and priorities; help
employees stay focused/help others remove barriers/roadblocks towards meeting team
goals?
Tell me about a time when you were able to persevere through setbacks and overcome
obstacles to deliver outstanding results.
Tell me about a time where you not only met the goal but considerably exceeded
expectations. How were you able to do it?
What’s the most complex problem you’ve ever worked on?
Have you ever worked on something really hard and then failed?
Sample Answers for “Deliver Results” Interview Questions
Question: Tell me about a time you not only met your goals, but exceeded expectations.
“There was one time when I was working as a consultant for USAF. On one of the daily standup
calls, the client (USAF Project manager) mentioned that most of his other applications do smart
card authentication. He wanted to add that feature to the Oracle Application I was working on.
So, even though this wasn’t a formal request from him I ran with it. I started a conversation with
Oracle on understanding the products we could leverage to get job done. I set up meetings with
their product teams, got to know the product, discussed our requirements, and decided that we
could come up with a solution. I implemented that solution in our development environment. I
had the proof of concept done before the next sprint started in four weeks.
I just about knocked the project manager’s socks off when I showed him that POC! The feature
wasn’t technically part of the project plan, and he had no idea I would try to add it. He was
really pleased.”
I like this story because the account manager says a lot about himself in a succinct and relatable
way. He answers the question exactly and shows he goes above and beyond when he “Drives
Results.” It comes natural to him, and he takes pride in it. (And yes, he got the job!)
Question: Describe a situation where you had to face a particularly challenging situation
while working on a project and what you did to overcome it.
“Our company recently migrated from SDLC to Agile. It was a difficult transition due to the
mindset of my peers. They were used to delivering projects in a waterfall methodology for such a
long time it was difficult for them to completely accept Agile principles.
I had already delivered a large project with Agile using Jira as the tool while working very
closely with our business partners and analysts. I could see my manager was struggling with
bringing everyone completely on board. So I took the initiative of learning Rally and setting up
all my peers with workspace in Rally. I also created a guide with instructions on using various
functionality in Rally for them to set up their teams and how to get started with Agile
ceremonies. My manager was appreciative of my efforts.
Not every organization/team was going to go Agile at the same time, so we had a large
integration project this year where the team was still waterfall whereas ours was Agile. This
project was an ideal candidate to form a vertical stack Agile team and collaborate throughout
the year to deliver. I was able to present a case to senior management of their organization to
form a cross-organizational Agile team. Today we have a cross functional and cross org Agile
team that has a set cadence.”
This story is about one of the most challenging parts of any business – culture change. When
choosing your own stories, try to think of challenging situations that the interviewer may have
experience him or herself. To “Drive Results,” the Agile Coach took control of the situation by
learning new tools and methodologies, and then introduced those concepts to his immediate
team. He then used what he learned to drive change in other parts of the organization.
For more articles about interviewing at Amazon, go to the Amazon page on my blog.
I offer several interview coaching packages, one of them tailored specifically to Amazon
candidates. If you’re looking for an Amazon interview coach, email me at
jennifer@interviewgenie.com to schedule a free 15 minute consultation or an interview coaching
session. I’m also happy to create a custom package that fits your needs.