Project Report

(Submitted for the Degree of B.Com. Honours in Accounting & Finance under the
University of Calcutta)

Title of the Project

GOODS AND SERVICE TAX (GST)

Submitted by
Name of the Candidate: DHRUV P BHATT
Registration No.:
CU Roll No.:
Name of the College: THE BHAWANIPUR EDUCATION SOCIETY
COLLEGE
College UID:

Supervised by
Name of the Supervisor: PROF. CHANDAN KUMAR JHA
Name of the College: THE BHAWANIPUR EDUCATION SOCIETY
COLLEGE

Month & Year of Submission

JUNE 2021
 Annexure- IA

Supervisor’s Certificate

This is to certify that MR.DHRUV P BHATT a student of B.Com. Honours in Accounting &
Finance of THE BHAWANIPUR EDUCATION SOCIETY COLLEGE under the University
of Calcutta has worked under my supervision and guidance for his Project Work and prepared a
Project Report with the title GOODS AND SERVICE TAX (GST)which he is submitting, is his
genuine and original work to the best of my knowledge.

Place: Signature:
Date: Name:
Designation:
Name of the College: The
Bhawanipur Education Society
college
 Annexure-IB

Student’s Declaration

I hereby declare that the Project Work with the title GOODS AND SERVICE TAX (GST)
submitted by me for the partial fulfilment of the degree of B.Com. Honours in Accounting &
Finance under the University of Calcutta is my original work and has not been submitted earlier
to any other University/Institution for the fulfilment of the requirement for any course of study.

I also declare that no chapter of this manuscript in whole or in part has been incorporated in this
report from any earlier work done by others or by me. However, extracts of any literature which
has been used for this report has been duly acknowledged providing details of such literature in
the references.

Place: Signature:
Date: Name:
Address:
Registration No.:
 ACKNOWLEDGEMENT

This dissertation examines the GOODS AND SERVICE TAX (GST). The report has been written
as a part of the course program for BACHELORS IN COMMERCE.

I am thankful to the University of Calcutta, for incorporating such an exercise into the course since
it has presented me with an excellent opportunity to explore and enjoy my analytical and report-
writing skills, consequently preparing me for my corporate future.

In addition, a special gratitude I give to our final year project supervisor, PROF. CHANDAN
KUMAR JHA, contribution in simulating suggestions and encouragement helped me to
coordinate my project especially in writing this report.

Finally I would like to express my heartfelt thanks to my parents, relatives and friends who were
a constant source of support and inspiration throughout this project.
 INDEX

SERIAL NO. CONTENTS PAGE NO.

CHAPTER-1 Introduction
1.1 Background of the study 1
1.2 Literature Review 2
1.3 Research Methodology 3-4
1.4 Objective of the study 5
1.5 Limitation of the study 6
1.6 Chapter Planning 7
CHAPTER-2 Conceptual Framework
2.1 An overview of GST
a) Meaning of GST 9
b) Evolution of GST 10-11
c) Features of GST 12-14
d) Advantages of GST 15
e) Disadvantages of GST 16
2.2 National Scenario 17-19
2.3 International Scenario 20-22
CHAPTER-3 Presentation of Data, Analysis & Findings
3.1 Presentation of Data 23-47
3.2 Findings 48
CHAPTER-4 Conclusion, Recommendation & Bibliography
4.1 Conclusion 50
4.2 Recommendation 51
Bibliography 52
 Chapter 1

INTRODUCTION

1.1 Background of the study

The Goods and Services Tax (GST) is a comprehensive value added tax on Goods & Services. It
is a vast concept GST will help to enhancing & supporting the economic growth of a country.

In India the idea of adopting GST was first suggested by the “Atal Bihari Vajpaye ” Government
in 2000. To the “Narendra Modi’s “Government in 2014, India’s new Finance Minsiter Arun
Jaitely was submit 122nd Constitution Amendment Bill in the 16th Lok Sabha on 19th December
2014. The opposition demanded that the bill be sent for discussion to the standing committee. Then
Government of India has appointed various committess, task force to give their views to introduce
a vibrant and modern Indirect Tax structure in India.

Finally in August 2016, The Constitution Amendment bill was passed in the parliament & 18 states
ratified The Constitution Amendment Bill & The President “Pranab Mukherjee” gave his assent
to it.

GST council has also recommended four – tier GST rate structure & thresholds.

GST council approved the Central Goods & Services Tax Bill 2017( The CGST Bill), The
Integrated Goods & Services Tax Bill 2017( The IGST Bill), The Union Territory Goods &
Services Tax Bill 2017( The UTGST Bill), The Goods & Services Tax ( Compensation to the states
) Bill 2017 The Compensation Bill, these Bills were passed by the Lok sabha on 29 march 2017 .
The Rajya sabha passed these Bills on 6th April 2017.

The GST was implemented at midnight on 1st July 2017 by president of the India, “Pranab
Mukherjee” & the government of India. The Jammu & Kashmir state legislature passed its GST
act on 7th July 2017.

1
1.2. LITERATURE REVIEW

➢ According to Tan and Chin-Fat (2000), Malaysian understanding regarding GST was still low.
Based on study conducted by Djawadi and Fahr (2013) pointed out that knowledge about tax is
important to increase the thrust of authorities and also the citizens.

➢ Tulu (2007), indicate that other factors such as taxpayers’ attitude or morale found to be the
result of lack of awareness has found to have little impact on taxpayers’ attitude towards taxation.
A lot of individuals or taxpayers might want to comply in full with the tax systems, but are unable
to do so because they are not aware of and lack of understanding their full obligations. Even they
understand their obligations they may not know how to comply with it because of there is no two
way communications between the authorities and taxpayers. Dup (2014) claimed that the ability
of taxpayers to comply with the tax laws have a strong relationship with tax awareness.

➢ Ehtisham Ahmed and Satya Poddar (2009) studied, “Goods and service tax reforms and
intergovernmental consideration in India ” and found that GST introduction will provide implies
and transparent tax system with increase in output and productivity of economy in India. But the
benefits of GST are critically dependent on rational design of GST.

➢ According to Palil et al. (2010), Public awareness towards GST is low can happen due to
introduction of GST especially in the early years such as lack of familiarity with the new system.
There are several factors that discouraged customers from accepting GST implementation in
Malaysia and the most important factor among all is a fear of price increase and will cause the
inflation

2
1.3. RESEARCH METHODOLOGY

In this research we will use random sampling. Random sampling technique is a technique in which
each member of the population has an equal chance of being selected as subject. The entire process
of sampling is done in a single step with each subject selected independently of the other members
of the population.

Sources of Data:

➢ Primary Data: The study is largely based on the primary data which has been collected through
the structured Questionnaire Method. The Questionnaire have been prepared for study the
customer perception towards the Goods and Service Tax in city of kolkata For the present study
purpose questionnaire method is used to collect the primary data. This questionnaire is self
administrated questionnaire and it is divided into two sections – Section A and Section B.

• Section A consist the questions regarding Personal Information. For E.g. Name, Age, Gender,
Qualification, Marital Status, Occupation.

• Section B Consist the questions which fulfill the research objectives and it contains 20 Questions.

➢ Secondary Data: This type of data has already been collected by someone else and has already
passed through statistical process. This type of data has been collected from the following
resources:

• Internet

• Books

• Journal

• Govt. Gazette

• Magazine.

3
Research Plan

Data Source Primary Data

Research Approach Survey

Research Instrument Questionnaire

Method of Contact Personal

Sample Size 50 Respondent

4
1.3 OBJECTIVE OF THE STUDY

The main objectives of this study are as follows:

➢ To study the concept of GST and rationale behind it.

➢ To analysis customers (common man) perception regarding GST in Laketown, Kolkata.

➢ To learn the nitty-gritty and deeper impact on tax model change on common man

5
1.4 LIMITATION OF THE STUDY

The present research is exploratory in nature. Since GST is a new phenomenon in India, there are
hardly any studies in this area. Especially there is a huge gap of empirical and behavior studies on
GST in India. The study tries to find the significance of popular perception regarding GST.

➢ The study is only for the resident of Laketown and is confined to particular locations and a
very small sample of customers/ respondents.

➢ Processing the data takes long, unnecessary time consumed which makes it difficult and
lengthy

➢ Respondents may give biased answers based on their personal experiences Respondents are
not always too eager to take the survey, and in order to fill the questionnaire faster, they select
random answers. This makes it harder to come to the correct result.

6
1.5 CHAPTER PLANNING
The project has been covered through the under-mentioned chapters:

CHAPTER 2 - This chapter basically deals with analysis and details about the basic idea about
the Indian scenario of digital wallet and the benefit and the challenges of this wallets.

CHAPTER 3– Chapter 3 looks at the Data’s and graphs & statics which help to study the
motives behind the use of digital wallet in Indian and importance of using this wallets.

CHAPTER 4 - This chapter presents some conclusion and recommendation or suggestions for
the further study.

CHAPTER 5 – This section will include Bibliography or References i.e the list of books,
Articles and websites which have been used in the project work.

7
 CHAPTER—II
CONCEPTUAL FRAMEWORK

8
 2.1 AN OVERVIEW OF GOODS AND SERVICES TAX (GST)
[A] MEANING OF GST

Clauses 366 (12A) of the constitution Bill defines GST as “goods and service tax” means any
tax on supply of goods, or services or both except taxes on the supply of the liquor for human
consumption.
GST is a destination-based consumption tax. It is levied at all stages right from the manufacturer
up to the final consumer. Credit of taxes paid at previous stages known as Input tax credit is
available as set off. All manufacturers and traders pay GST and take input tax credit of the same.
Simply put, only value addition is taxed under GST and the
burden of tax is ultimately borne by the final consumer.
Thus, GST is a comprehensive indirect tax on manufacture,
sale and consumption of goods and services throughout India,
to replace various indirect taxes levied by the central and state
governments. It is levied on both goods and services.
The components of GST Laws:
1. The Central Goods and Services Tax Act, 2017 (1 Act)
2. The Integrated Goods and Services Tax Act, 2017 (1 Act)
3. The Union Territory Goods and Services Tax Act, 2017 This Act is applicable for Union
Territories without State Legislature (i.e., Andaman & Nicobar Islands, Lakshadweep, Dadra and
Nagar Haveli, Daman and Diu, and Chandigarh)
4. The Goods and Services Tax (Compensation to States Act), 2017 (1 Act)
5. The State Goods and Services Tax Act, 2017 (31Acts)
6. The Central Goods and Service Tax (CGST) Rules, 2017

India has adopted a dual GST model, i.e., where the tax is imposed concurrently by the Centre
and State. For an intra- state sale, the GST is equally divided between the Centre and the State
(CGST + SGST) and for inter-state sales, the GST is collected by the Centre (IGST).

9
[B] EVOLUTION OF GOODS AND SERVICES TAX
Constitutional Power for Levy of Tax in India
Articles 265 provide that unless and until the Constitution of India permits for levy of any tax,
no tax can be charged or collected by any Government in India.
The article 246 of constitution gives respective authority to Union and State for levying tax in
the following manner:
Schedule VII of Constitution of India:
List 1: UNION LIST
• Power of legislation is with Central Govt.
• Entries 82 to 91 provides the subject where Central Govt. can levy tax

List 2: STATE LIST

• Power of legislation is with State Govt.
• Entries 45 to 63 provides the subject where State Govt. can levy tax
List 3: CONCURRENT LIST
• Power of legislation is with both Centre and State
The Chronological Events leading to birth of GST
The following are the chronological events that led to the advent of GST:
1974: Report of LK Jha Committee suggested introduction of VAT system.
1986: Introduction of Modified Value Added Tax called “MODVAT”.
1991: Chelliah Committee report recommended VAT/Goods and Service Tax (GST)
1994: Service Tax introduced in India
1999: Empowered Committee formation on State VAT.
2000: Implementation of uniform State sales tax rates (1%, 4%, 8%, 12%)
2003: Implementation of VAT system in Haryana.
2004: Central level taxes integrated by introduction of ‘CENVAT’.
2005-06: Implementation of VAT based taxation system in 26+ states in India.
2007: First GST Stuffy released by Mr. P. Shome in January; Finance Minister speech carries the
introduction of GST in Budget; CST phase out starts in April 2007; joint working group created
and reports submitted.

10
2008: Empowered Committee finalize the strategy on GST
2009: Date proposed for Implementation as April 1, 2010.
2010: Department of Revenue commented on GST discussion paper and finance minister
suggested probable GST rate.
2011: Nanadan Nilekani introduced IT strategy on commission and 115th Constitutional
Amendment Bill for GST introduced by the Parliament.
2012: Negative list regime for service tax was implemented.
2013: Parliamentary Standing committee submitted its report on the Bill.
2014: The 122nd Constitutional Amendment Bill was introduced in Lok Sabha and got passed
2015: It was introduced on Rajya Sabha.
2016: It was passed by Rajya Sabha.
2017: Finally on 2017 President gave his assent and Bill becomes an ACT.
The GST Law born at the stroke of midnight on 1 st July, 2017 and become applicable to whole
of India. Originally the CGST Act and IGST Act was extends to whole India except Jammu and
Kashmir but later on it has been extended to J&K also affect from 8th July, 2017 by virtue of
Ordinance, since Parliament was not in session.
France is the first country to adopt GST in the year 1954. At present around 160 countries have
adopted GST. It is the most adopted because this system increases the revenue with most
transparent and neutral manner.

11
[C] FEATURES OF GOODS AND SERVICES TAX

The salient features of GST are as under:

1. The GST would be applicable on the supply of goods or services as against the present
concept of tax on the manufacture and sale of goods or provision of services. It would be a
destination based consumption tax.

2. It would be a dual GST with the Center and States simultaneously levying it on a common
tax base. The GST to be levied by the Center on intrastate supply of goods and / or services
would be called the Central GST (CGST) and that to be levied by the States would be called
the State GST (SGST).

3. The GST would apply to all goods other than alcoholic liquor for human consumption
and five petroleum products, viz. petroleum crude, motor spirit (petrol), high speed diesel,
natural gas and aviation turbine fuel.

4. Tobacco and tobacco products would be subject to GST.

5. Tax subsumed under GST:

Central taxes:
• Central Excise Duty on manufacture of goods.
• Excise Tax under Medicinal and Toilet Preparation Act
• Additional Duties of Excise (Goods of Special Importance)
• Additional Duties of Excise ( Textiles and textile Products)
• Additional Duties of Customs ( commonly known as CVD)
• Special Additional Duty of Customs (SAD)
• Services Tax
• Cesses and surcharges insofar as they relate to supply of goods or services.

12
State taxes:
• State VAT
• Central Sales Tax
• Purchases Tax
• Luxury Tax
• Entry Tax (all forms)
• Entertainment Tax (except those levied by the local bodies)
• Tax on advertisement
• Tax on lotteries, betting and gambling
6. State cesses and surcharge insofar as they relate to supply of goods and services
7. The Goods and Services Tax Council shall make recommendations to the Union and the
States on---
• The taxes, ceases and surcharges levied by the Union, the States and the local bodies which
may be subsumed in the goods and services tax;
• Exemptions under GST
• The rates including floor rates with bands of goods and services tax.
8. Setting Off of Input Tax Credit:
• ITC on IGST to be fully utlised first towards payment of IGST.
• Remaining ITC on IGST can be utilized for payment of CGST and SGST/UTGST in any order.
• ITC on CGST shall be set off first for payment of CGST and then for payment of IGST.
• ITC on SGST/UTGST shall be first set off for payment of SGST/UTGST and then for
payment of IGST. However, Input Tax Credit on account of SGST/UTGST can be set off against
IGST only if ITC on CGST is not available for payment of IGST. NOTE: Cross set off of CGST
with SGST is not allowed.

13
9. Rate of GST varies from product to product. There are four popular rates of GST are
• 5% (2.5% CGST + 2.5% SGST)
• 12% (6% CGST + 6% SGST)
• 18% (9% CGST + 9% SGST)
• 28% (14% CGST +14% SGST)
10. Exports shall be treated as zero-rated supply. No tax is payable on export of goods or
services but credit of the input tax related to the supply shall be admissible to exporters and the
same can be claimed as refund by them.
11. Import of goods and services would be treated as inter-State supplies and would be
subject to IGST in addition to the applicable customs duties. The IGST paid shall be available as
ITC for payment of taxes on further supplies.
12. Goods are to be classified based on HSN Coding System. Taxpayer having turnover:
• Up to Rs.1.5crore – not required to mention HSN/Service Code in their invoices.
• Above Rs1.5cr but up to Rs.5crore – use 2digit code in the service
• Above Rs.5cr – use 4digit code in the invoice

14
[D] ADVANTAGES OF GOODS AND SERVICES TAX
1. An end to cascading effects
This will be the major contribution of GST for the business and commerce. At present, there are
different state level and center level indirect tax levies that are compulsory one after another on
the supply chain till the time of its utilization.
2. Reduces transaction costs and unnecessary
wastage's
If government works in an efficient mode, it may
be also possible that a single registration and
single compliance will suffice for both SGST and
CGST provided government produces effective IT
infrastructure and integration of such
infrastructure of states level with the union.
3. Eliminates the multiplicity of taxation
One of the great advantages that a taxpayer can
expect from GST is elimination of multiplicity of
taxation. The reduction in the number of taxation
applicable in a chain of transaction will help to
clean up the current mess that is brought by
existing indirect tax laws.
4. One Country One Tax
Another feature that GST must hold is it should be ‘one country one tax’. This also gives a lot of
comforts and confidence to business community that they would focus on business rather than
worrying about other taxation that may crop at later stage. This will help the business community
to decide their supply chain, pricing moralities and in the long run helps the consumers being
goods competitive as price will no longer be the function of tax components but function of sheer
business intelligence and innovation.
5. Reduces average tax burdens
Under GST mechanism, the cost of tax that consumers have to bear will be certain, and GST
would reduce the average tax burdens on the consumers.
6. Reduces the corruption
It is one of the major problems that India is overwhelmed with. We cannot expect anything
substantial unless there exists a political will to root it out. This will be a step towards corruption
free Indian Revenue Service.

15
[E] DISADVANTAGE OF GOODS AND SERVICES TAX

1. IT Infrastructure
Since GST is an IT-driven law, it cannot be sure
whether all the states in India are currently
equipped with infrastructure and workforce
availability to embrace this law. Only a few states
have implemented this E- Governance model.
Even today some states use the manual VAT
returns system.
2. Higher Tax Burden of SME’S
Earlier the small and medium enterprises had to
pay excise duty only on a turnover that exceeded
Rs.1.5crore every financial year. However, under
the GST administration, businesses whose
turnover exceeds Rs. 40lacs are liable to pay GST.
3. Burden of Compliance
The GST administration states that companies are required to register in all the states they
operate in. Businesses who operate in state are required to file return 3 times in a month. This
implies, minimum of 36 filings in a year per state. This is seen as a slight inconvenience for the
taxpayers.
4. Petroleum Products don’t fall under the GST Slab
Petrol and petroleum products have not been included in the scope of GST until now. States levy
their taxes on this sector. Tax credit for inputs will not be available to these industries or those
related industries.
5. Rise in Operational costs
GST has transformed the way in which taxes are paid. Moreover, to achieve compliances,
businesses are required to depend on services by professional GST consultants. This has led to an
additional cost for smaller businesses for hiring GST consultants leading to operational costs
Implementation of GST has led to shortage of available funds. Traders have been facing issues in
claiming tax refunds or transitional refund owing to complicated procedures.

16
2.2 NATIONAL SCENARIO
GST will impact the overall taxation system of the Indian economy. It will improvise the
country's GDP ratio and also control inflation to a certain extent. However, the reform will
mainly be advantageous to the manufacturing industry, but will make some things challenging
for the service sector industry.
GST is expected to raise the GDP growth from 1% to 2%, but these figures can only be analyzed
after successful implementation.

The GST rate is implemented in various slabs like 5%, 12%, 18%, and 28%, which will
automatically provide great tax increments to the government and the manufacturing sector will
face immense growth with reduction in tax rate. There is definitely something good for everyone.
Various unorganized sectors which enjoy the cost advantage equal to tax rate which will be
brought under GST. This will make various sectors like Hardware, Paint, Electronics etc. under
the tax slab.
Impact on Manufacturing Industries (Manufacturers, Distributor and Retailers):
GST is expected to improve competitiveness and performance in India’s manufacturing sector.
On the way out exports and high infrastructure spending are just some of the concerns of this
sector. Multiple indirect taxes have also increased the administrative costs for manufacturers and
distributors and it is being hoped that with GST in place, the compliance burden will ease and
this sector will grow more strongly.
Impact of GST on Service Providers:
As of March 2014, there were 12, 76,861 service tax assesses in the country out of which only
the top 50 paid more than 50% of the tax collected nationwide. Most of the tax burden is borne
by domains such as IT services, telecommunication services, Insurance industry, business
support services, Banking and Financial services etc. These pan-India businesses already work in
a unified market, and while they will see compliance burden becoming lesser there will
apparently not be much change in the way they function even after GST implementation.

17
Impact of GST in different sector:
1. Agriculture:
Agricultural sector is the primary sector contributing to the overall Indian GDP. It contribute
around 16% to Indian GDP. One of the major setbacks to the agricultural sector is transportation
of agricultural products to the different states of the country. It is highly probable that GST will
resolve the problems of transportation across the country. It may also provide the country with its
first National Market for the agricultural products. However, there are a lot of clarifications
which need to be provided for rates for agricultural products.

2. Automobiles: Automobile industry is a wide spread industry of our country as it adds to the
production of huge number of cars annually, fueled mostly by the huge population of the
country. The primitive current structure, levied different kind of taxes such as excise, VAT, sales
tax, road tax, motor vehicle tax, registration duty which will be subsumed by GST. Though there
is still some vagueness due to tax rates and incentives/exemptions provided by different states to
the manufacturers/dealers for manufacturing car/bus/bike, the future of the industry looks rosy.

3. Banking, Financial Services And Insurance (BFSI):

Among the services provided by Banks and NBFCs, financial services such as fund based,
feebased and insurance services will see major shifts from the current scenario. Owing to the
nature and volume of operations provided by banks and NBFC vis a vis lease transactions, hire
purchase, related to actionable claims, fund and non fund based services etc., GST compliance
will be quite difficult to implement in these sectors.

4. E-com:
The e-com sector is a fast growing sector in India. GST will prove to be beneficial to the e-com
sector in many ways as it would witness a continuous growth but the long-term effects will be
really interesting as according to GST model there is a tax collection at source (TCS)
mechanism, which e-com companies are not too happy with. The current rate of TCS is at 1%
and it would be the same if it dilutes the rapid boom in this sector in any way in the future.

5. FMCG: Due to GST there would be remarkable savings in logistics and distribution costs as it
would eliminate the need for multiple sales depots. The GST rate for this sector is around 17%
which is way lesser than the 24-25% tax rate paid currently by FMCG companies. This includes
excise duty, VAT and entry tax – all of which will be subsumed by GST.

18
6. Logistics sector:
Logistics sector serves as a backbone of the economy in our country. The new initiative of
“Make In India” introduced by the Government of India would definitely turn out to be a great
success.

7. Pharmacy:
There would be a great benefit of GST in both pharmacy and healthcare sectors. It would make
tax structure a bit simplified and would boost the medical tourism. This would make healthcare
affordable and easily accessible for all.

8. Real Estate: The real estate sector is another core sector of Indian economy, playing an
important role in employment generation in India. It is difficult to predict the actual impact of
GST on the real estate sector as it largely depends on the tax rates.

9. Startups:
As we know that different Indian states impose different kind of taxes for the startups which are
according to the VAT laws which are very confusing for the companies. Due to the
implementation of GST the single tax will be imposed which would make things easier for the
startups.

10. Telecommunications:
It is expected that the prices of the telecom sector would experience a downward trend. There
would be a reduction in cost by the efficient management of the inventory system Handset
manufacturers will find it easier to sell their equipment as GST will negate the need to set up
state-specific entities, and transfer stocks. The will also save up on logistics costs.

19
2.3 INTERNATIONAL SCENARIO
The Goods and Services Tax (GST) also known as the National VAT (Value Added Tax) has
been introduced in more than 150 countries. Most of the countries have a unified GST system.
Brazil and Canada follow a dual system where GST is levied by both the Union and the State
governments. France was the first country to introduce GST system in 1954. The standard GST
rate in most countries ranges between 15-20%. Most of the sectors are taxed except for few
exemptions. The United States of America does not have a national level VAT.

AUSTRALIA
The GST (Goods and Services Tax) is a value added tax on the supply of goods and services in
Australia, including items that are imported. In most cases, GST does not apply to exports of
goods or services, or other items consumed outside Australia. The GST is levied at a flat rate of
10% on most goods and services, apart from GST exempt items, and input taxed goods and
services. GST is administered by the Tax Office on behalf of the Australian Government, and is
appropriated to the States and territories.

CANADA
The Canadian Goods and Services Tax (GST) is a multi-level value-added tax introduced in
Canada on January 1, 1991, by Prime Minister Brian Mulroney and Finance Minister Michael
Wilson. The GST replaced a hidden 13.5% Manufacturers' Sales Tax (MST). Harmonized Sales
Tax: In Canada, the Harmonized Sales Tax combines the Goods and Services Tax (GST) and
Provincial Sales Tax (PST) into a single sales tax. In those provinces, the current HST rate is
13%. HST is administered by the federal government, with revenues divided among participating
governments according to a formula. Ontario proposed in its 2009 Budget to harmonize its 8%
retail sales tax with the GST effective July 1, 2010. It is the only province to administer the
federal tax. The HST is composed of the GST and the 8% provincial tax and applies to the same
base of goods and services that are taxable under GST. HST follows the same general rules as
GST. GST/HST registrants continue to collect GST on taxable supplies (other than zero-rated).

20
NEW ZEALAND
Goods and Services Tax (GST) is a Value Added Tax introduced in New Zealand on October 1,
1986 at 10%, and later increased to 12.5% on June 30, 1989. End users pay this tax on all liable
goods and services directly, in that it is included in the purchase price of goods and services.
GST registered organizations only pay GST on the difference between GST-liable sales and
GST-liable supplies (i.e. pay GST on the difference between what they sell and what they buy:
income less expenditure). This is accomplished by reconciling GST received (through sales) and
GST paid (through purchases) at regular periods (typically every 2 months, with some qualifying
companies opting for 1 month or 6 month periods), then either paying the difference to Inland
Revenue Department (IRD) if the GST collected on sales is higher, or receiving are funded from
IRD if the GST paid on purchases is higher. Unlike most similar taxation regimes, there are few
exemptions - all types of food are taxed at the same rate, for example. Exceptions that are present
include rents collected on residential rental properties, donations and financial services. The
headline price must always be GST-inclusive in advertising and stores. The only exceptions are
for businesses which claim a mainly wholesale clientbase. Otherwise, displaying a prominent
GST-exclusive price (i.e. larger and more obvious than the GST-inclusive price), is illegal.

SINGAPORE
Goods and Services Tax was introduced in Singapore on April 1, 1994, at 3%, but later increased
to 4% on 1 January 2003, and 5% on 1 January 2004. It was raised again to 7% on 1 July 2007.
Singapore’s GST is a broad-based consumption tax levied on import of goods, as well as nearly
all supplies of goods and services. The only exemptions are for the sales and leases of residential
properties and most financial services. Export of goods and international services are zero-rated.
In Singapore, the tax is broad based which include all essential goods like water, electricity, rice,
etc. Hence, a low income worker who would not pay income taxes would have to pay GST on
his daily living expenses. This can be a burden especially during times of high inflation when the
7% tax is paid on the increasing price of daily essentials. GST is a self-assessed tax. Businesses
are required to continually assess the need to be registered for GST.

21
 CHAPTER-- III
PRESENTATION OF DATA, ANALYSIS & FINDINGS

22
 3.1 SWOT ANALYSIS
SWOT analysis is an acronym for strengths, weaknesses, opportunities, and threats and is a
structured planning method that evaluates
those four elements of an organization,
project or business venture. A SWOT analysis
can be carried out for a company, product,
place, industry, or person.
It involves scaning of the internal and
external environment is an important part of
the strategic planning process. Environmental
factors internal to the firm or Country usually
can be classified as strengths (S) or
weaknesses (W), and those external to the
firm or Country can be classified as opportunities (O) or threats (T). Such an analysis of the
strategic environment is referred to as a SWOT analysis.

S T R E N G T H S O F G O O D S A N D S E R VI C E T A X I N I N D I A

The strengths in the SWOT analysis are its resources and capabilities that can be used for
developing a competitive advantage over others. Some of the Strength of GST Act are

 The GST Tax is applicable on all goods and services except some exempted products
mentioned in the exemption list of the Act
 GST will subsume taxes like Central Excise Duty (1944), Central Sales Tax (1956) Service
Tax (1994) and a host of state levied taxes including Value Added Tax (VAT)
 It will drop out the cascading effects of tax on production and distribution of goods and
services
 Better Compliance and online submission of details would result in less paper work.
 This would eventually lead to more tax revenue
 GST would be dual taxation system. It would be charged intra-State by Central and State
governments. It would be called CGST (Central Goods and Service Tax) and SGST (State
Goods and Service Tax) thereby eliminating loss of revenue of states and Central Government.

23
 WEAKNESSES OF GOODS AND SERVICE TAX IN INDIA

The absence of certain strengths are a weakness as per SWOT Analysis.

 The duel model of GST results in complicated billing and

reconciliation.
 The system is fully technology driven, but India is a developing
country where people are not habitual of technology.
 GST is a subsume of various States and Central taxes but many
more are left at the discretion of State Government.

OPPORTUNITIES OF GOODS AND SERVICE TAX IN INDIA

The external environmental analysis may reveal certain new opportunities for profit and growth.
Some opportunities include:

 The rates of tax are set at ground level

which will help States and Unions to collect
more revenue. This will result in Growth of
Revenue for State and Central Government
 GST will reduce average tax burden of
consumers. They will be certain about their
taxes which will reduce evasion of taxes.
 GST can provide the opportunity of
Corruption Free Indian Revenue Services.
This may help in uprooting the Black money
economy and bringing all under traders and
Service providers under the Tax regime.
 Low prices of manufactured products
 Increase in GDP
 Increase in export due to price
competitiveness

24
 THREATS OF GOODS AND SERVICE TAX IN INDIA

Changes in the external environmental also may present threats to the system. Some of such
threats include:

 The mechanism in GST is still complicated, it cannot completely eliminate black money and
tax evasion
 Initial Burden on Consumers due to a temporary increase of cost of goods and services.
 GSTC (Goods and Service Tax Council) will set the benchmark for resolving the dispute on
recommendations of GSTC. It means GSTC will lay down the criteria for GSTC itself. It is
against the principle of natural justice.
 GST is not a guarantee in itself that it would not be influenced by political parties and
politicians will not use it as a win-loss game.

Suggestions:
With the implementation of GST, India took a step towards unified common national market.
It aims to bring in increased efficiency and compliance and also boost government‟s „ease of
doing business‟ initiative. However, being a new, evolving law, there are certain
improvements required. 1. Processes must be reduced so that business can operate efficiently
in the best interest of the people and for economic growth. Filing of 37 returns per GSTIN
could be a very time consuming exercise, wherein everyone would not even have the
bandwidth to comply with. 2. GST Rates should be rationalized and reduced to make India
competitive and in interest of compliance and economic growth. 3. Technological glitches of
the GST network should be sorted out on a war footing basis. 4. Further, there is also no
provision to amend GST Return once uploaded, in case some clerical error is found later.
Provision should urgently be made to allow rectification of returns. 5. The matching concept
of input credits requires large volume of data of the supplier to be matched with that of the
receiver. This process should be simplified, wherein only broad main criteria may require
matching like the invoice value and the tax amount and matching of specific, precise wide
variety of data should not be required like invoice number and date. 6. In case IGST is paid
instead of CGST and SGST, and vice-versa, the recourse available is only refund. Assesses
should be allowed to self-adjust in such cases. 7. Composition scheme should also be provided
to small scale service providers.

25
Conclusion:
Thus, GST is helping the government as well as consumers in determining their revenue and
expenditures in specific time period. No doubt that GST will present India in a top class taxation
system which will grab the international eyes for investment. It brings international market more
competitive and promotes the export. But this is entire depend upon rational design and timely
implementation. There are numerous weaknesses and threats of GST which should be overcome
by focusing on strengths and opportunities. There is a need to set different dispute settlement
body on conflicting recommendations of GSTC. The GST is a new law for India and every new
law has its own strength and weakness. To make GST a good tax reform the Government India
has to work on the strength and weakness of GST to cash the opportunities and to dilute the
threats. French Economist Guy Sorman said, “India is on the cusp of revolution with GST
Regime”. GST is the India‟s train to „New India‟. Let‟s not miss this train and come together
with the Government and the market, to make GST a success.

26
3.2 PRESENTATION OF DATA
In Table 1 An attempt has been made of classify the respondents on the basis of Age factor
Classification of respondents on the basis of Age

Sr. No. Age Group No. of Respondents Percentage(%)

1 Below 25 5 10
2 25-40 16 32
3 Above 40 29 58
Total 50 100

Respondent on the basis of age

1 Below 25 2 25-40 3 Above 40

10%

32%
58%

FIGURE 1

Interpretation :
From the above table and figure it is clear that majority of respondents that is 58% are above 40
years. Whereas 32 % belongs to 25 – 40 years are and rest of 10 % are below 25 years. Thus it
can be concluded that there are majority of the respondents are above 40 years.

27
In Table 2 An attempt has been made of classify the respondents on the basis of qualification
factor. The qualification have been divided in to Three Categories – Graduation, Post Graduation
and Any other qualification . The description of this as below:

Classification of respondents on the basis of Qualification

SERIAL NO. QUALIFICATIONS NO. OF RESPONDENTS PERCENTAGE(%)
1 Graduations 19 38.00%
2 Post Graduation 11 22
3 Any other Metric, 20 40
Secondary and PHD also)
Total 50 100

Respondents on basis of qualification

8
14

25

Strongly Agree Agree Neutral

Figure 2

Interpretation:
From the above table and figure it is depicted that majority of respondents i.e. 40% are related to
high and low background that means other areas, where as 38% are Graduation and 22 % are
Post Graduate. Thus it can be concluded that majority of the respondents are Concerned
Graduation and other Qualifications.

28
In Table 3 An attempt has been made of classify the respondents on the basis of their
Occupation or Category Basis. The description of this as below:
Classification of respondents on the basis of Occupation
Serial No. Occupation No of Respondents Percentage (%)
1 Businessmen 30 60.00%
2 Servicemen 8 16.00%
3 Professionals 5 10.00%
4 Any Customers 7 14.00%
Total 50 100.00%

Respondents On Basis Of Occupations

35
30
25
Axis Title

20
15
10
5
0
Businessmen Servicemen Professionals Any Customers
1 2 3 4
Axis Title

Figure 3

Interpretation :
From the above table and figure it is depicted that maximum respondents are businessman and as
well as customers are 60 and 14 % respectively. Whereas servicemen and professionals are 16%
and 10% respectively. Thus it can be concluded that majority of the respondents are doing own
business.
29
In Table No. 4 An attempt has been made of classify the respondents perception towards the
GST. The Perception level of the respondents has been divided in to five categories – Strongly
Agree, Agree, Neutral, Disagree, Strongly Disagree. The description of this as below:

Serial No. Response No. Of Respondents Percentage(%)

1 Strongly Agree 28 56
2 Agree 15 30
3 Neutral 6 12
4 Disagree 1 2
5 Strongly - -
Disagree
TOTAL 50 100

Chart Title

strongly disagree

disagree

neutral

agree

strongly agree

0 5 10 15 20 25 30

Figure 4

Interpretation :
Above chart depicted that majority of the respondents satisfied with the statement this taxation
reform in India is very good 56% respondents are strongly agree with this statement and 30% are
agree and also 12 % are neutral . Hence it is concluded that majority of the respondents i.e. 56 %
are strongly agreed and 30% agreed with this statements.

30
In Table No. 5 An attempt has been made of classify the respondents on the basis of their
response regarding the statement “GST has increased the various legal formalities”.

Classification of respondents on the basis of their perception regarding the GST

implementation.
Serial No. Response No. Of Respondents Percentage(%)
1 Strongly Agree 21 42
2 Agree 21 42
3 Neutral 7 14
4 Disagree 1 2
5 Strongly Disagree 0 0
TOTAL 50 100

Responses

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

0 5 10 15 20 25 30

Figure 5
Interpretation : Above Chart depicted that majority of the respondents satisfied with the
statement after implementation of GST has increased various types of formalities. 42%
respondents are strongly agree and also 42 % are Agreed and 14% are also neutral .So it is
concluded that majority of the respondents satisfied this statement

31
In Table No 6 An attempt has been made classify the respondents on the basis of their response
regarding statement “GST has increased the Tax burden on Common Man”.

Classification of respondents on the basis of response of the respondents regarding the

statement GST has increased tax burden on common man.
Serial No. Response No. Of Respondents Percentage(%)
1 Strongly Agree 8 16
2 Agree 16 32
3 Neutral 15 30
4 Disagree 11 22
5 Strongly Disagree 0 0
TOTAL 50 100

Responses
30

25
25
20

15
14
10

8
5
3 0
0
Strongly Agree Agree Neutral Disagree Strongly Disagree

Figure 6

Interpretation :
According to above table , it is shows that majority of the respondents i.e. 32% are agree with
this statement and 30% are neutral and also 22% are disagree for this statement . 16% are
strongly agreed. So it is concluded that majority and cum majority peoples are said that GST has
increased the burden of common man.
32
In Table No.7 An attempt has been made of classify the respondents on the basis of their
statement GST has increased the Tax burden on Businessman. The results are represents on five
categories are given below:
Serial No. Response No. Of Respondents Percentage(%)
1 Strongly Agree 12 24
2 Agree 19 38
3 Neutral 13 26
4 Disagree 6 12
5 Strongly Disagree 0 0
TOTAL 50 100

Responses
Strongly Disagree
Disagree
Strongly Agree

Neutral

Agree

Strongly Agree Agree Neutral Disagree Strongly Disagree

Figure 7

Interpretation :
From the above data table and figure show that maximum respondents are represents that GST
has increased the tax burden on businessman so 38% respondents are Agree and 24% are
strongly agree this statement and also 26 % are neutral but even 12% are Disagreed for this
statement. Hence, it is concluded that maximum results are positive nature for this statement.

33
In Table No 8 An attempt has been made of classify the respondents on the basis of their
perception regarding statement are GST is impacts Customer Purchasing Power in effectively.
The description is given as below:

Classification of respondent’s response on the basis of their perception regarding GST is

impact Customer Purchasing Power Effectively.
Serial No. Responses No. Of Respondents Percentage(%)
1 Strongly Agree 8 16
2 Agree 12 24
3 Neutral 11 22
4 Disagree 19 38
5 Strongly Disagree 0 0
TOTAL 50 100

Responses

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

0 5 10 15 20 25 30

Figure 8
Interpretation :
From the Above data depicted that majority of the respondents are not agree for this statement
Majority of the respondents i.e. 38% are disagreed. And 22% are Neutral for this statement .But
also further 24% respondents are agree for this statement, So maximum result are against this
statement . And may be 24% are agreed to GST impact the customer purchasing power. Hence,
results are some may be negative or positive.
34
In Table No. 9 An Attempt has been made of classify the respondents on the basis of their
perception regarding statement are GST affects the Indian capital stock market operations. The
following descriptions for these statements are show as below:

Classification of respondents on the basis of their perception regarding the GST is affects
the Indian Capital Stock Market Operations:
Serial No. Responses No. Of Respondents Percentage(%)
1 Strongly Agree 3 6
2 Agree 4 8
3 Neutral 13 26
4 Disagree 25 50
5 Strongly Disagree 5 10
TOTAL 50 100

Figure 9

Responses

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

0 5 10 15 20 25

35
Interpretation :
From the above table, it shows that majority of the respondents i.e. 50% are Disagree with the
statement are GST affects the Indian capital stock market operations and 26% respondents are
neutral for this statement. So, after all 6 and 8% are strongly agree also. Hence it is concluded that
majority of the respondents more than 50% are disagreed and results are this statement are pure
negative. And some little bit .i.e. 26% are positive but perception of respondents regarding this
statements are negative.

In Table No. 10 An attempt has been made of classify the respondents on the basis of
their perception regarding this statement GST is affecting small business very badly.
The following responses are given below as:

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 9 18

2 Agree 10 20
3 Neutral 25 50

4 Disagree 6 12

5 Strongly Disagree 0 0

Total 50 100

Responses
3 0
8

14

25

Strongly Agree Agree Neutral Disagree Strongly Disagree

36
Interpretation:

According to above table , it shows that majority of the respondents are i.e. 50% are
neutral and 20% are agreed and also 18% are strongly agree for this statement GST
affecting small business very badly . This data represents the GST has normal affect of
Small business firms and it affect the medium business is more than smalls. So it is
concluded that majority of the respondents i.e. 50% are neutral this Statement and
results are may be positive nature.

In Table No.11 An attempt has been made of classify the respondents on the basis of their
perception regarding this statement are GST will increase the inflation (prices) in the country. The
following statement data are given below as:
Serial No. Response No. Of Respondents Percentage(%)
1 Strongly Agree 9 18

2 Agree 6 12
3 Neutral 17 34

4 Disagree 14 28

5 Strongly Disagree 4 8

TOTAL 50 100

Responses
3 0
8

14

25

Strongly Agree Agree Neutral Disagree Strongly Disagree

37
Interpretation:
From the above table and figure represents that maximum respondents are not sure the inflation
affect of economy or country on GST. Only 18% and 12% peoples are strongly agree this
statement rest of 34% are neutral and 28 or 8% are disagree this statement. GST will increase the
inflation of country . So finally it is concluded that the results of this statement is may or may not
be positive but maximum responses are neutral.

In Table No. 12 An attempt has been made of classify the respondents on the basis of their
response regarding the statement GST is beneficial in Long Term. The description of following
data is given below as:

Classification of respondents on the basis of their opinion regarding the GST beneficial in
Long Term.
Serial No. Response No. Of Respondents Percentage(%)
1 Strongly Agree 8 16

2 Agree 25 50

3 Neutral 14 28

4 Disagree 3 6
5 Strongly Disagree 0 0

TOTAL 50 100

38
 Respones

Strongly Disagree 0

Disagree 3

Neutral 14

Agree 25

Strongly Agree 8

0 5 10 15 20 25 30

Interpretation:
From the above figure and table it is concluded that 50% respondents responds GST is beneficial
in Long Term. More than 50 and 16% are agreed and strongly agreed with this statement and
28% are neutral. So hence, majority of the respondents are provided positive results in this
statement.

39
In Table No.13 An attempt has been made of classify the respondents on the basis of their
response regarding this statement GST will increase the Tax Collection of Government. The
following informations are collected from this statement are given below:

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 22 44

2 Agree 17 34
3 Neutral 8 16

4 Disagree 3 6

5 Strongly Disagree 0 0

50 100

Response
0%

6%
16% Strongly Agree
44%
Agree
Neutral
34%
Disagree
Strongly Disagree

Figure 13

40
Interpretation:

According to above table , it is shows that majority of the respondents i.e. 44 % are strongly
Agree and 34% are Agreed with this statement are GST will increase the Tax collection of
GOVT. and 16% are neutral or 6% are Disagreed also . Hence it is concluded that majority of the
respondents are more than over all 78% are agreed and results are so positive statement.

In Table No. 14 An attempt has been made of classify the respondents on the basis of their
response regarding the statement GST is a Good method to replace the sales and services tax.
The description of this as below:

Sr No. Response No. of Percentage (%)

Respondents

1 Strongly Agree 13 26

2 Agree 14 28

3 Neutral 12 24

4 Disagree 9 18

5 Strongly Disagree 2 4

Total 50 100

41
 Response

Strongy Agree
Agree
Neutral
Disagree
Strongly Disagree

Figure 14
Interpretation :
Above Chart depicted that majority of the respondents satisfied with the statement of GST is a
good method to replace the sales and service tax. 26% respondents are strongly agreed and 28%
are agreed with this statement. Further 24% are neutral and some respondents are disagree i.e.
18% are this statement. Hence, it is concluded that majority of the respondents are show positive
perception of this statement. And maximum results are in favour of this statement.

42
In Table No. 15 An attempt has been made of classify the respondents on the basis of their
response towards the Implementation of Goods and Services Tax will result in the products or
services more expensive .

Classification of respondents on the basis of response of the respondents regarding the

Implementation of GST will result in the products or services to be more expensive .

Sr. No. Response No. of Percentage (%)

Respondents
1 Strongly Agree 7 14

2 Agree 8 16

3 Neutral 20 40

4 Disagree 13 26

5 Strongly Disagree 2 4

Total 50 100

Responses
4%
14%
26% Strongly Agree
16%
Agree
Neutral

40% Disagree
Strongly Disagree

43
 Figure 15
Interpretation :

From above table and figure depict that majority of the respondents i.e. 40% are neutral and 26%
are disagree with this statement. Further also 14% and 18% are strongly agreed in respectively.
Hence it is concluded that the maximum respondents are 40% in neutral and result some may
positive or negative.

In Table No.16 An attempt has been made of classify the respondents on the basis of their
response towards the statement The GST system is a way for the government to collect revenue
to manage an economy. The description of the followings statements are given as below:

Sr No. Response No. of Percentage (%)

Respondents

1 Strongly Agree 10 20

2 Agree 19 38

3 Neutral 11 22

4 Disagree 9 18

5 Strongly Disagree 1 2

Total 50 100

44
 Responses

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

Figure 16

Interpretation:

From the above table and Figure represents that 38% respondents are strongly Agree and 20%
respondents are Agree with the statement The GST system is away for the govt. to collect
revenue to manage an economy .Further 22% respondents are neutral and also 18% are disagree
with this statement. Hence it is concluded that the results of this statement are positive and show
the perception are positive as well as good.

45
In Table No. 17 An attempt has been made of classify the respondents on the basis of their
response towards the statement are GST encourage individuals to save part of their Income. The
following descriptions are given as below:

Classification of respondents on the basis of response of respondents regarding the

statement GST encourages individuals to save part of their income.

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 0 0

2 Agree 5 10
3 Neutral 14 28

4 Disagree 24 48

5 Strongly Disagree 7 14

Total 50 100

46
 Responses
0%

14% 10%
Strongly Agree
28% Agree
Neutral
48%
Disagree
Strongly Disagree

Figure 17

Interpretation :

Above figure shows that majority of the responds i.e 48% respondents disagreed with this
Statement and 14% are Strongly disagree with the statement of GST encourage individuals to
save part of their income. And 28 % respondents are neutral and 10% also agree with this
statement. Hence it is concluded that the maximum respondents are respond in disagreed and
result are show in very low or negative.

47
3.2 FINDINGS

After Analysis and Interpretation of the data these are followings findings were emerged:
 Most of the respondents are Male.
 Majority of the respondents i.e. 58 % comes under the age group above 40 years and 32%
are comes under 25- 40 years.
 More than 60% respondents are related to Businessman category.
 The most of respondent’s perception are very positive towards the GST and they are
aware of GST through the mass media.
 56 % respondents are that opinion GST is very good tax reform for India and it is the
turning point of the taxation system.
 Most of the customer’s perception that GST is very beneficial in Long Term for economy
of the country and also effect of GDP.
 Maximum 50% respondents are respond GST has increased the various Legal formalities.
 Majority of the peoples have perception that they still need more clarity on GST and
opened that they discuss about GST with other.
Most of the customer’s opinion that GST is fair tax. And also GST is predominantly compliance
tax.

48
 CHAPTER- IV
CONCLUSION & RECOMMENDATION

49
4.1 CONCLUSION

India has many taxes in place like excise, sales tax, service tax, entertainment tax, VAT etc. These
taxes are divided at Central as well as state level. These bundle of taxes are difficult to manage
and sometimes cause inconvenience to businesses and customers. GST aims to solve it with single
indirect taxation system.

GST has been the buzzword in the country for the last few days and finally the bill has passed,
leading to the realization of “One country, one tax”, at least on papers for now.

This study highlighted the overall overview of GST in Laketown area of Kolkata. The Government
has to put in more effort to ensure that consumers have a clear understanding and develop a positive
perception towards GST, leading to its acceptance. Good understanding among customers is
important as it can generate a positive perception towards the taxation policy. The Government
should initiate and promote an extensive publicity program which could help to create awareness
and generate positive perception among customers in understanding the rationale and importance
of GST in India.

50
4.2. RECOMMENDATION

✔ The customers suggested that there should be a smooth, transparent and simple transition
provisions which is easily understandable.
✔ Special focus on awareness and training of all officers, professionals and assesses should
be given on GST.
✔ Since the public are very clear about GST, any disputes on GST introduction should be
protectively addressed by way of speedy redress.
✔ The people are not well informed on the implementation of the GST. Therefore, in order
to ensure efficient implementation of the GST, the government should come out with a proper
guideline to the society on the procedures for the implementations of GST.
✔ Gradual stages may be employed for the implementation like the agricultural sector, then
industrial and then the service sector.
✔ The relevant authorities especially the customers department must work closely with other
departments like information, Inland Revenue and other enforcement authority ensure good
implementation.
Lastly, the government must ensure a good management of the income collected from the GST

51
 BIBLIOGRAPHY

Websites

 https://www.wikipedia.org

 www.gstn.org

 www.cbec.gov.in

 https://www.hul.co.in/investor-relations/quarterly-results/

References

 Sharma Publicatio , Topic … “ Concept of Tax , Structure of Tax, Indian Taxation

System '' Indirect Tax Text Book B.Com 4th Semester First Edition 2014.
 Kothari C.R. 2nd Edition (2004) Research Methodology … Topic “Concept &
Meaning Of Research, Sampling, Methods and Techniques Of Data collection and Tools ''
B com , BBA and MBA and M.com Textbook.
 Pinki , Supriya Kamna, Richa verma “ Goods and Service Tax”--Panacea For
Indirect Tax
System in India ,” Tactful Management Research Journal”,
 Agogo Mawulli “Goods and Service Tax --- An appraisal Paper presented at the
PNG Taxation Research and Review Symposium.
Kumar Nitin (2014) “ GST in India : A way forward '' Global Journal of Multi disciplinary
Studies,

52
 QUESTIONNAIRE

A STUDY ON THE CUSTOMERS PERCEPTION TOWARDS GOODS & SERVICE

SECTION A

PERSONAL DETAILS

1. Name:____________________________________________________________
______

2. ContactNo:
_____________________________________________________________

3. E-Mail
Id:______________________________________________________________

4. Gender:

(a)Male (b) Female

5. Status:

(a)Married (b) Unmarried

6. Age Group:

53
 (a)Below 25

(b) 25-40

(c) Above 40

7. Occupation:

(a)Businessman

(b) Serviceman

(c) Professional

(d) Any Other

8. Qualification:

(a)Graduation

(b) Post- Graduation

(c) Any other

SECTION B

Kindly Tick your perception regarding the Goods and Service Tax.

54
Sr. Statements Strongly Agree Neutral Disagree Strongly
No. Agree Disagree

1 GST is a very good tax reforms for India.

2 GST has increased the various legal

formalities.

3 GST has increased the tax burden on

common man.

4 GST has increased the tax burden on

businessman.

5 GST is impacts the customer

purchasing power in effectively.

6 GST affects the Indian capital stock

market operations.

7 GST will affecting small business very

badly.

8 GST will increased the inflation in the

country.

55
9 GST is beneficial in Long Term.

10 GST will increase the Tax collection of

GOVT

11 GST is a good method to replace the

sales and service tax.

12 The implementation of GST will result

in the products and services to be more
expensive.

56