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Kopano Pumps Engineering and Mining Services

Kopano Pumps Engineering and Mining Services has established a quality policy that is aligned with its strategic direction and complies with ISO 9001:2015. The policy commits to total compliance with customer specifications and regulatory requirements, minimizing complaints, and establishing a quality culture. Key objectives include clear lines of responsibility, an effective quality system, continual improvement, evaluating customer satisfaction, proactive complaint resolution, training, and resource allocation. The managing director will ensure the policy is implemented and reviewed annually.

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Danie Grobler
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91 views2 pages

Kopano Pumps Engineering and Mining Services

Kopano Pumps Engineering and Mining Services has established a quality policy that is aligned with its strategic direction and complies with ISO 9001:2015. The policy commits to total compliance with customer specifications and regulatory requirements, minimizing complaints, and establishing a quality culture. Key objectives include clear lines of responsibility, an effective quality system, continual improvement, evaluating customer satisfaction, proactive complaint resolution, training, and resource allocation. The managing director will ensure the policy is implemented and reviewed annually.

Uploaded by

Danie Grobler
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Kopano Pumps Engineering and Mining Document Number: Q-POL-01

Services
Revision Number: 2

QUALITY POLICY
Revision Date: 19/06/2021

Top Management of Kopano Mining (Pty) Ltd are fully committed to an effective implemented
business management system that are aligns with our strategic direction and complies with the:

INTERNATIONAL STANDARD ISO 9001:2015

OUR COMMITMENT ENTAILS: -

Total commitment to the above requirements and:

• Compliance to a quality product and/or service, which complies with our customer specifications
and requirements, such as any other statutory and regulatory requirements.

• Minimizing customer complaints and claims.

Our quality policy is to achieve and maintain by means of the following objectives:

• Culture of quality awareness at all levels in the company.

• Clear lines of authority for all activities affecting product quality and the quality system.

• The quality system regulates the procedures required to achieve the above.

• Continually improve our Quality Management System by committing to ensure that it remains
relevant and effective.

• Management to evaluate satisfaction of the service delivery and evaluate customer feedback.

• Pro-active management so that customer complaints are minimized.

• Training of our employees to enable them to understand and apply these objectives and in aspects
of a world-class operation.

• Provide appropriate resources to achieve our objectives.

• Creating a safe work environment.

As the Managing Director, I shall ensure, with the continued assistance of Management, that this
policy is implemented and understood at all levels within the organization. This Quality Policy
statement is available to any relevant interest parties when required and annually reviewed.

Kopano Pumps Engineering and Mining Services CK-2019/531722/07


Vat Nr:4820291153
info@kopanomining.co.za
www.kopanomining.co.za
Change Control
Name Designation Signature Date

Originator D Grobler Operations


Manager
Checked and R Boyce Managing Director
approved

Amendment History
Rev Date Originator Description of change

0 2019/10/12 D Grobler
Original issue
1 2020/9/14 D Grobler
Adherence to ISO 9001:2015 document number
changed from CP-007-0
2 2021/05/05 D Grobler
Add as per clause 5.2.1 c)

Kopano Pumps Engineering and Mining Services CK-2019/531722/07


Vat Nr:4820291153
info@kopanomining.co.za
www.kopanomining.co.za

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