Application Programming and Software Development
Application Programming and Software Development
Application Programming and Software Development
2. Database Management
Database administration involves the management of a data repository and user access to this data. The
database is frequently multi-user multi-tasking and may consist of many interrelated files spread across
multiple platforms and accessed online by a number of users. Database administration involves
management of the physical database as well as the applications that utilize the data.
3. Network/Server Administration
Network administration involves supporting, analyzing and monitoring network components and
performance to support internal and external network service deliveries. Server administration involves
supporting, analyzing and monitoring the (enterprise) server environment and performance to ensure
successful information processing and to plan for future internal server needs and functionality.
Network/Server Environments
• Token Ring
• Ethernet
• Single LAN
• Multiple stand alone LANS
• Internetworked LANS
• Backbone
• TCP/IP Based
Operating Systems
• Computer Associates/View Support
• LINUX
• MAC OS
• MVS/TSO
• Novell
• OS/2
• Tandem
• UNIX
• VM
• Windows 2000
• Windows NT
• Windows XP
4. Client/Support Services
Client/Support services involves all activities associated with the support of end-users of electronic
data processing systems. Desktop support involves installing new and replacement computers and
peripherals, resolving a variety of user problems, and providing training to help users become more
productive with their IT systems.
Applications
• Adobe Acrobat
• Corel Office Suite (WordPerfect, QuattroPro, Corel Presentations, etc.)
• Electronic Mail (Groupwise, LotusNotes, Outlook, etc.)
• Execution Scheduling Processor
• Internet Browsers (MS Explorer, Netscape, etc.)
• Lotus Office Suite (WordPro, 1-2-3, etc.)
• Microsoft Office Suite (Word, Excel, Powerpoint, Project, Access, etc.)
• Remedy
• Visio
6. Configuration Management
It includes performing version control, preparing or managing documentation, and specifying and
identifying components required, and includes systems to prevent unauthorized alterations to the
programs.
7. Security Administration
Develop and administer policies and procedures regarding data and access security in order to protect
an organization’s information assets.
• Security Enforcement
• Development of Security Related Policies and Procedures
8. Systems Administration
Systems administration involves the successful processing and close coordination of customer
information needs adhering to prescribed business rules while analyzing and monitoring enterprise
business processing activities.
• System Installation and Enhancement
• System Testing/Quality Assurance/Control
• System Maintenance
• System Monitoring
• System Integration/Interfaces/Enhancements
10. Hardware
• AS400
• Back-up devices
• Direct Access Storage Disk (DASD) Maintenance and Support
• Hardware Configuration/Installation
• Hardware Maintenance/Repair
• Hardware Upgrades
• Hubs
• IBM 3270
• Macintosh
• Mainframe
• Minicomputers
• PC—IBM Compatible
• Peripherals (monitors, scanners, disk drives, etc.)
• Routers
• Servers (pentium-based, alpha)
• Switches
11. Telecommunications
Telecommunication involves the analysis of business requirements to engineer call flow, feature
selection, and trunk sizing to develop cost effective technology solutions that meet business needs
following established industry and departmental standards. It also involves installing, testing,
maintaining, and monitoring telecommunication systems to ensure proper functioning.
• 800 Network
• Cable
• Data
• Voice
• Voice Mail
• Wireless (pagers, cellular phones, etc.)
• Call Centers
• Call Center Management Information System (CCMIS)
• 800 Network Services
• Second level support
• Intelligent Contact Management (formerly Intelligent Call Routing)
• Interactive Voice Response/Voice Response Unit
• Automatic Call Distributor
• Historical Database Server Backup