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r7/18/2019 Samsung MBS (LTE) Alarm Manual for SLR 3.1_v2.
Samsung MBS(LTE)
Alarm Manual
for SLR 3.1
Provides a detailed reference and resolution guide for alarms that can be raised on
the Samsung MBS(LTE). This includes the CDU, SDU and radio units.
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© 2014 SAMSUNG Electronics Co. Ltd.
All Rights Reserved. No part of this document may be photocopied, reproduced, stored in a retrieval
system, or transmitted, in any form or by any means whether, electronic, mechanical, or otherwise
without the prior written permission of SAMSUNG Electronics Co., Ltd.
No warranty of accuracy is given concerning the contents of the information contained in this
publication. To the extent permitted by law no liability (including liability to any person by reason of
negligence) will be accepted by SAMSUNG Electronics Co., Ltd., its subsidiaries or employees for
any direct or indirect loss or damage caused by omissions from or inaccuracies in this document.
SAMSUNG Electronics Co., Ltd. reserves the right to change details in this publication without notice.
SNMTC-v2-0214
This manual should be read and used as a guideline for properly installing and/or operating the
product. Owing
this manual mayto product
not variations
be a wholly across
accurate the range,
depiction anyactual
of the illustrations andyou
products photographs
are using. used in
This manual may be changed for system improvement, standardization and other technical
reasons without prior notice.
Samsung Networks documentation is available at http://www.samsungdocs.com
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Contents
Preface viii
Relevance ....................................................................................................................................... viii
Conventions in this Document ....................................................................................................... viii
New and Changed Information ....................................................................................................... ix
Revision History............................................................................................................................... ix
Organization of This Document ....................................................................................................... x
Related Documentation .................................................................................................................. xi
Chapter 1 Introducing Alarms 1
Overview .......................................................................................................................................... 1
Alarm Codes ..................................................................................................................................... 2
Unit Types ........................................................................................................................................ 3
Alarm Categories .............................................................................................................................. 3
Alarm Severities ............................................................................................................................... 3
Auto Alarm Suppression................................................................................................................... 4
Inhibiting Alarms .............................................................................................................................. 4
Monitoring Alarms ........................................................................................................................... 5
Dealing with an Alarm ...................................................................................................................... 5
Chapter 2 CDU Alarm Reference 6
CDU Alarms at a Glance ................................................................................................................... 6
A2100102R UMP PROCESS DOWN ................................................................................................... 9
A2100217R UMP CPU TEMPERATURE HIGH .................................................................................. 10
A2100300R UMP DISK FULL ........................................................................................................... 12
A2100301R UMP MEMORY FULL ................................................................................................... 13
A2100302R UMP OVERLOAD ......................................................................................................... 14
A2100351R UMP CLOCK FAIL ......................................................................................................... 15
A2100370R UMP MEMORY FAIL .................................................................................................... 17
A2100380R UMP PORT DOWN ...................................................................................................... 19
A2103100R IMP DSP RESTART ....................................................................................................... 22
A2103102R IMP PROCESS DOWN .................................................................................................. 23
A2103217R IMP CPU TEMPERATURE HIGH ................................................................................... 24
A2103300R IMP DISK FULL ............................................................................................................. 26
A2103301R IMP MEMORY FULL ..................................................................................................... 27
A2103302R IMP OVERLOAD ........................................................................................................... 28
A2103351R IMP CLOCK FAIL .......................................................................................................... 29
A2103370R IMP MEMORY FAIL...................................................................................................... 31
A2103372R IMP DSP FAIL ............................................................................................................... 33
A2103376R IMP CPRI FAIL .............................................................................................................. 34
A2103378R IMP OPTIC TRANSCEIVER RX LOS ................................................................................ 36
A2103379R IMP OPTIC TRANSCEIVER TX FAULT ............................................................................ 38
A2103380R IMP PORT DOWN ........................................................................................................ 40
A2103607R IMP SFN FAIL ............................................................................................................... 42
A2103627R IMP SOC FAIL .............................................................................................................. 44
A2103628R IMP SOC RESTART ....................................................................................................... 45
A2116100R ECP DSP RESTART........................................................................................................ 46
A2116102R ECP PROCESS DOWN .................................................................................................. 47
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Contents
A2116300R ECP DISK FULL ............................................................................................................. 48
A2116301R ECP MEMORY FULL ..................................................................................................... 49
A2116302R ECP OVERLOAD ........................................................................................................... 51
A2116351R ECP CLOCK FAIL ........................................................................................................... 52
A2116366R ECP BOARD DELETION ................................................................................................ 55
A2116367R ECP POWER FAIL ......................................................................................................... 57
A2116368R ECP FUNCTION FAIL .................................................................................................... 59
A2116372R ECP DSP FAIL ............................................................................................................... 61
A2116376R ECP CPRI FAIL .............................................................................................................. 62
A2116378R ECP OPTIC TRANSCEIVER RX LOS ................................................................................ 64
A2116379R ECP OPTIC TRANSCEIVER TX FAULT ............................................................................ 66
A2116381R ECP COMMUNICATION FAIL ....................................................................................... 68
A2116607R ECP SFN FAIL ............................................................................................................... 69
A2149210R RRH FAN ALARM ......................................................................................................... 71
A2149216R RRH TEMPERATURE HIGH ........................................................................................... 73
A2149351R RRH CLOCK FAIL .......................................................................................................... 75
A2149368R RRH FUNCTION FAIL.................................................................................................... 77
A2149381R RRH COMMUNICATION FAIL....................................................................................... 79
A2149384R RRH DC INPUT FAIL ..................................................................................................... 80
A2149385R RRH DISABLED ............................................................................................................. 82
A2149388R RRH LNA FAIL .............................................................................................................. 84
A2149389R RRH LOW GAIN ........................................................................................................... 86
A2149391R RRH OVER POWER ...................................................................................................... 88
A2149392R RRH VSWR FAIL ........................................................................................................... 90
A2149395R RRH DIGITAL INPUT HIGH ........................................................................................... 92
A2149408R RRH DIGITAL INPUT LOW ............................................................................................ 94
A2149609R RRH RSSI HIGH ............................................................................................................ 96
A2149610R RRH RSSI LOW ............................................................................................................. 98
A2149649R RRH HW TYPE MISMATCH ........................................................................................ 100
A2180001R UCR TOD_MSG_MISSED ........................................................................................... 102
A2180350R UCR ANTENNA FAIL................................................................................................... 103
A2180361R UCR NO GPS SIGNAL ................................................................................................. 105
A2180368R UCR FUNCTION FAIL ................................................................................................. 106
A2180424R UCR FREQUENCY HOLDOVER EXCEED ...................................................................... 107
A2184001R PTPM TOD MSG MISSED ........................................................................................... 108
A2184003R PTPM NO CURRENT PTP MASTER ............................................................................. 110
A2184320R PTPM NO PTP SIGNAL ............................................................................................... 112
A2184321R PTPM CLOCK DEV NOT INIT ...................................................................................... 114
A2184424R PTPM FREQUENCY HOLDOVER EXCEED .................................................................... 116
A2184430R PTPM STARTUP LOCKING FAIL .................................................................................. 118
A2192025R SYNCE NO CURRENT MASTER ................................................................................... 120
A2192321R SYNCE CLOCK DEV NOT INIT ..................................................................................... 122
A2192423R SYNCE NO CLOCK REF SIGNAL................................................................................... 124
A2192424R SYNCE FREQUENCY HOLDOVER EXCEED ................................................................... 126
A2192428R SYNCE CLOCK DEV FAIL ............................................................................................. 128
A2192430R SYNCE STARTUP_LOCKING_FAIL ............................................................................... 130
A2199202R SYS UDA .................................................................................................................... 132
A2199209R SYS FAN FAIL ............................................................................................................. 134
A2199365R SYS NTP UPDATE ERROR ........................................................................................... 135
A2199460R SYS SERVICE OFF ....................................................................................................... 136
A2199600R SYS MME COMMUNICATION FAIL ............................................................................ 137
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Contents
A2199602R SYS SLEEPING CELL DETECTION ................................................................................ 138
A2199605R SYS IND MME COMMUNICATION FAIL ..................................................................... 140
Chapter 3 SDU Alarm Reference 141
SDU Alarms at a Glance ................................................................................................................ 141
A2100102R UMP PROCESS DOWN............................................................................................... 144
A2100217R UMP CPU TEMPERATURE HIGH ................................................................................ 145
A2100300R UMP DISK FULL ......................................................................................................... 147
A2100301R UMP MEMORY FULL ................................................................................................. 148
A2100302R UMP OVERLOAD ....................................................................................................... 149
A2100351R UMP CLOCK FAIL ....................................................................................................... 150
A2100370R UMP MEMORY FAIL .................................................................................................. 152
A2100380R UMP PORT DOWN .................................................................................................... 154
A2103100R IMP DSP RESTART ..................................................................................................... 156
A2103102R IMP PROCESS DOWN ................................................................................................ 157
A2103217R IMP CPU TEMPERATURE HIGH ................................................................................. 158
A2103300R IMP DISK FULL ........................................................................................................... 160
A2103301R IMP MEMORY FULL ................................................................................................... 161
A2103302R IMP OVERLOAD ......................................................................................................... 162
A2103351R IMP CLOCK FAIL ........................................................................................................ 163
A2103370R IMP MEMORY FAIL.................................................................................................... 165
A2103372R IMP DSP FAIL ............................................................................................................. 167
A2103376R IMP CPRI FAIL ............................................................................................................ 168
A2103378R IMP OPTIC TRANSCEIVER RX LOS .............................................................................. 170
A2103379R IMP OPTIC TRANSCEIVER TX FAULT .......................................................................... 172
A2103380R IMP PORT DOWN ...................................................................................................... 174
A2103607R IMP SFN FAIL ............................................................................................................. 176
A2103627R IMP SOC FAIL ............................................................................................................ 178
A2103628R IMP SOC RESTART ..................................................................................................... 179
A2116100R ECP DSP RESTART...................................................................................................... 180
A2116102R ECP PROCESS DOWN ................................................................................................ 181
A2116300R ECP DISK FULL ........................................................................................................... 182
A2116301R ECP MEMORY FULL ................................................................................................... 184
A2116302R ECP OVERLOAD ......................................................................................................... 186
A2116351R ECP CLOCK FAIL ......................................................................................................... 188
A2116367R ECP POWER FAIL ....................................................................................................... 190
A2116368R ECP FUNCTION FAIL .................................................................................................. 192
A2116372R ECP DSP FAIL ............................................................................................................. 194
A2116376R ECP CPRI FAIL ............................................................................................................ 195
A2116378R ECP OPTIC TRANSCEIVER RX LOS .............................................................................. 197
A2116379R ECP OPTIC TRANSCEIVER TX FAULT .......................................................................... 199
A2116381R ECP COMMUNICATION FAIL ..................................................................................... 201
A2116607R ECP SFN FAIL ............................................................................................................. 202
A2149210R RRH FAN ALARM ....................................................................................................... 204
A2149216R RRH TEMPERATURE HIGH ......................................................................................... 206
A2149351R RRH CLOCK FAIL ........................................................................................................ 208
A2149368R RRH FUNCTION FAIL.................................................................................................. 210
A2149381R RRH COMMUNICATION FAIL..................................................................................... 212
A2149384R RRH DC INPUT FAIL ................................................................................................... 214
A2149385R RRH DISABLED ........................................................................................................... 216
A2149388R RRH LNA FAIL ............................................................................................................ 218
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Contents
A2149389R RRH LOW GAIN ......................................................................................................... 220
A2149391R RRH OVER POWER .................................................................................................... 222
A2149392R RRH VSWR FAIL ......................................................................................................... 224
A2149395R RRH DIGITAL INPUT HIGH ......................................................................................... 226
A2149408R RRH DIGITAL INPUT LOW .......................................................................................... 228
A2149609R RRH RSSI HIGH .......................................................................................................... 230
A2149610R RRH RSSI LOW ........................................................................................................... 232
A2149649R RRH HW TYPE MISMATCH ........................................................................................ 234
A2180001R UCR TOD_MSG_MISSED ........................................................................................... 236
A2180350R UCR ANTENNA FAIL................................................................................................... 237
A2180361R UCR NO GPS SIGNAL ................................................................................................. 239
A2180368R UCR FUNCTION FAIL ................................................................................................. 241
A2180424R UCR FREQUENCY HOLDOVER EXCEED ...................................................................... 242
A2184001R PTPM TOD MSG MISSED ........................................................................................... 244
A2184003R PTPM NO CURRENT PTP MASTER ............................................................................. 246
A2184320R PTPM NO PTP SIGNAL ............................................................................................... 248
A2184321R PTPM CLOCK DEV NOT INIT ...................................................................................... 250
A2184424R PTPM FREQUENCY HOLDOVER EXCEED .................................................................... 251
A2184430R PTPM STARTUP LOCKING FAIL .................................................................................. 253
A2192025R SYNCE NO CURRENT MASTER ................................................................................... 255
A2192321R SYNCE CLOCK DEV NOT INIT ..................................................................................... 257
A2192423R SYNCE NO CLOCK REF SIGNAL................................................................................... 259
A2192424R SYNCE FREQUENCY HOLDOVER EXCEED ................................................................... 261
A2192428R SYNCE CLOCK DEV FAIL ............................................................................................. 263
A2192430R SYNCE STARTUP_LOCKING_FAIL ............................................................................... 265
A2199202R SYS UDA .................................................................................................................... 267
A2199209R SYS FAN FAIL ............................................................................................................. 269
A2199216R SYS TEMPERATURE HIGH .......................................................................................... 270
A2199365R SYS NTP UPDATE ERROR ........................................................................................... 272
A2199460R SYS SERVICE OFF ....................................................................................................... 273
A2199600R SYS MME COMMUNICATION FAIL ............................................................................ 274
A2199602R SYS SLEEPING CELL DETECTION ................................................................................ 275
A2199605R SYS IND MME COMMUNICATION FAIL ..................................................................... 277
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List of Tables
Table 1. Unit Types ........................................................................................................................................ 3
Table 2. Alarm Categories .............................................................................................................................. 3
Table 3. Alarm Severities ............................................................................................................................... 4
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Preface
This manual is a detailed reference and resolution guide for all alarms that can be
raised by the Samsung MBS(LTE). It covers alarms raised by the Samsung SDU10,
CD10, and by the radio units.
Each alarm is identified by a unique alarm code that starts with the letter A and is
followed by a seven-digit number and ends with the letter R, as seen in the LTE
System Manager (LSM) view window. To resolve a particular alarm, look it up in
this manual and follow the recommended resolution procedure.
Relevance
This manual applies to the following products/software.
Name Type
SLR 3.1 Software
LSM 3.1 Software
Conventions in this Document
Samsung Networks product documentation uses the following conventions.
Symbols
Symbol Description
Indicates a task.
Indicates a shortcut or an alternative method.
Provides additional information.
Provides information or instructions that you should follow to avoid service
failure or damage to equipment.
Provides information or instructions that you should follow to avoid personal
injury or fatality.
Provides antistatic precautions that you should observe.
Menu Commands
menu | command
This indicates that you must select a command on a menu, where menu is the
name of the menu, and command is the name of the command on that menu.
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Preface
File Names and Paths
These are indicated by a bold typeface. For example:
Copy filename.ext into the /home/folder1/folder2/bin/ folder.
User Input and Console Screen Output Text
Input and output text is presented in the Courier font. For example,
context < designated epc-context-name>
CLI commands are presented in bold small caps. For example,
Type the RTRV-NE-STS command in the input field.
New and Changed Information
This section describes information that has been added/changed since the previous
publication of this manual.
SYS TEMPERATURE HIGH Alarm is added to the SDU alarm List.
Unit type name changed : GPSR UCR
Added On-site action for SDU11 to several SDU Alarm's remedies.
Revision History
The following table lists all versions of this document.
Document Number Product Software Document Version Publication Date
Version
2600-00G1LYGAB SLR 2.4 1.0 31 Oct 2014
2600-00GAEAGAB SLR 3.1 1.0 14 Feb 2014
2600-00GAEAGAB SLR 3.1 2.0 29 Oct 2014
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Preface
Organization of This Document
Section Title Description
Chapter 1 Introducing Alarms A general introduction to alarms on the
MBS(eNB) including categories,
severities and how to deal with them.
Chapter 2 CDU Alarm Reference A reference to alarms that can be
raised on components of the CDU
digital unit and also radio units. Alarms
are listed in numerical order.
Chapter 3 SDU Alarm Reference A reference to alarms that can be
raised on components of the SDU
digital unit and also radio units. Alarms
are listed in numerical order.
Appendix Acronyms Spells out the acronyms used in the
manual.
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Preface
Related Documentation
Samsung CDU10 Installation Manual for LTE Overlay
Samsung SDU10 Installation Manual for LTE Overlay
Samsung MBS(LTE) Operation Manual for SLR 3.1
Samsung MBS(LTE) Maintenance Manual for SLR 3.1
Samsung MBS(LTE) Troubleshooting Manual for SLR 3.1
Samsung MBS(LTE) Hardware Addition and Replacement Manual for SLR 3.1
Samsung MBS(LTE) Counter Description for SLR 3.1
Samsung LSM 3.1 Administrator's Manual
Samsung MBS(LTE) Air Parameters for SLR 3.1
Samsung MBS(LTE) Call Parameters for SLR 3.1
Samsung MBS(LTE) Command Reference for SLR 3.1
Samsung MBS(LTE) Dimensioning and Configuration Manual for SLR 3.1
Samsung MBS(LTE) Event Message Reference for SLR 3.1
Samsung MBS(LTE) Commissioning and Integration Manual for SLR 3.1
Samsung LSM 3.1 Troubleshooting Manual
Samsung CDU10 Product Specification
Samsung RF1 Series Product Specification
Samsung SF1 Series Product Specification
Samsung SDU10 Installation Manual
Samsung SDU11 Installation Manual
Samsung RF1 Series Installation Manual
Samsung SF1 Series Installation Manual
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Chapter Introducing
Alarms
Overview
Alarms are events indicating problems or conditions that are worth highlighting.
An alarm can be raised by hardware or by software processes.
Hardware alarms are environmental alarms or alarms that are generated in a board.
These alarms are collected by all the sub-boards and are reported to the main board.
Software alarms are detected by other software blocks in each board and reported
to the fault management module running in the master board.
Alarms are graded into severities and require operator intervention. An alarm is
raised if, for example, a process in the equipment has failed or if the temperature
level around a hardware component has reached a defined threshold level.
Alarms are vital to the troubleshooting and diagnosis of hardware and software
problems.
All Alarms are reported in the LSM graphical user interface and are retained in an
alarm/fault history location for the following rolling periods:
Type of Alarm Fault Retention Period
Raw data 7 days
Hourly 60 days
Daily 60 days
Monthly 6 months
There are two types of output message:
Alarm occurred
Alarm cleared
In the LSM event viewer, the following colors are used to indicate the alarms and
their severity.
Critical: Red
Major: Orange
Minor: Yellow
Warning: Sky Blue
Alarm Cleared: Green
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Chapter 1 Introducing Alarms
Every alarm is uniquely identified by an alarm code and falls into a particular
category with an assigned severity.
Alarms are events indicating problems or conditions that are worth highlighting.
An alarm can be raised by hardware or by software processes. An alarm is raised if,
for example, a process in the equipment has failed. Another alarm might be raised
if the temperature level around a hardware component has reached a defined
threshold level.
Alarm Codes
An alarm is uniquely identified by an alarm code. The alarm code is an alpha-
numeric string that starts with the letter A, contains a unique 7-digit number and
ends with the letter R. The letter A stands for Alarm, and the letter R identifies that
the alarm is for the RAN (eNB).
A xxyyzzz R
Abbreviation of RAN (eNB)
Alarm number
Abbreviation of Alarm
A: Abbreviation of Alarm
xxyyzzz (7-digit number): Allocated to each alarm uniquely.
o xx: NE type. The NE type value for the Samsung MBS is 21.
o yy: Unit type. For unit type values, see Table 1.
o zzz: Alarm type. For alarm type values, see Table 2.
R: Abbreviation of RAN (eNB)
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Chapter 1 Introducing Alarms
Unit Types
The following table shows types of units that can raise alarms:
Table 1. Unit Typ es
Code Unit Type Description
00 UMP (Universal Main Processor) DU: UAMA (Universal platform type A
Management board Assembly)
SDU: UBMA (Universal platform type
B Management board Assembly)
03 IMP (Integrated Main Processor) LUA (LTE United type A)
16 ECP (ENB Channel Processor) L9CA (LTE eNB Channel card board
Assembly)
49 RRH (Remote Radio Head) L8HU (LTE eNB remote radio Head
Unit)
84 PTPM IEEE1588 Clock Device
92 SYNCE SyncE Clock Device
99 SYS eNB
Alarm Categories
The category of the alarm denotes the component type that raised the alarm or the
type of service affected by the alarm. Every alarm falls into one of the following
categories and this is clearly stated under each alarm description in this manual.
Table 2. Alarm Categ ories
Category Meaning
COMMUNICATIONS (COM) A communication failure between equipment
QOS An adverse effect on device performance or quality of
service
PROCESSING (PROC) A software or processing failure
EQUIPMENT (EQUIP) A device or equipment failure
ENVIRONMENT (ENV) An environmental condition (such as excessive
temperature or humidity) causing an adverse effect on
equipment
Alarm Severities
The severity indicates the impact on the system and gives you an idea of how
quickly the alarm should be dealt with. Every alarm that can be raised is assigned
one of the following severities (from lowest to highest) and this is clearly stated
under each alarm description in this manual.
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Chapter 1 Introducing Alarms
Table 3. Alarm Severities
Severity Meaning
MINOR Indicates errors that do not have an immediate impact on the system
but may do so if left unresolved.
MAJOR Indicates errors pertaining to abnormalities in hardware or software
operation such as circuit or subscriber service errors, immediate action
is required although system operation is not seriously hindered.
CRITICAL Indicates errors that seriously hinder normal system operation or greatly
affect the system services. Immediate action is required.
Some alarms can take on different severity levels over a period of time. The
occurrence of such an alarm clears any previously raised lower-severity
occurrences of the alarm. To illustrate this, consider the alarm that is raised when
disk usage reaches predefined thresholds defined by the operator such as Minor
when 85% full, Major when 90% full, and Critical when 95% full. A minor alarm
will be raised when the disk is 85% full. At 90%, the severity will change to major
and, at 95%, it will change to critical.
Auto Alarm Suppression
Some failures may raise several related alarms of different severities. A high
severity alarm demanding immediate attention will automatically cause related
lower severity alarms from being reported until it is cleared. This allows you to
focus your troubleshooting efforts on more immediate issues before being told
about the less important ones.
For example, when a Communication Fail alarm is generated on a channel card or
radio
This isunit (RRH),
because theother alarms that occur
Communication on these
Fail alarm is a boards will not be
higher severity reported.
alarm. The
collection of the suppressed lower-severity alarms resumes after the
Communication Fail alarm is cleared.
Inhibiting Alarms
If, for any reason, you are not interested in being notified about particular alarms,
you can inhibit them so that they are not displayed in LSM. Inhibited alarms are
not saved to the alarm history location.
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Chapter 1 Introducing Alarms
Monitoring Alarms
You can monitor the alarm by the following methods:
Alarm monitoring using the LSM Event Viewer.
Alarm monitoring by executing commands on the CLI window of the LSM.
Alarm Monitoring by LED.
Dealing with an Alarm
To ensure that your network is running properly at all times, you must deal with
alarms promptly.
To deal with an alarm:
1 Read the alarm information in the LSM and/or look up the alarm in this
manual to identify its cause and remedy. If the alarm is related to another
alarm of higher severity, then identify the cause of this higher severity alarm.
2 Use the information to try to resolve the underlying problem and thus clear the
alarm.
If you are still unable to clear an alarm, report the problem to your local Samsung
Electronics support desk (hereafter referred to as Samsung).
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Reference
CDU Alarms at a Glance
Code Name Severity Relates to Category
A2100102R UMP PROCESS DOWN Major Software PROC
A2100217R UMP CPU TEMPERATURE HIGH Major Hardware ENV
A2100300R UMP DISK FULL All Software QOS
A2100301R UMP MEMORY FULL All Software QOS
A2100302R UMP OVERLOAD All Software QOS
A2100351R UMP CLOCK FAIL Major Hardware EQUIP
A2100370R UMP MEMORY FAIL Major Hardware EQUIP
A2100380R UMP PORT DOWN Major Hardware EQUIP
A2103100R IMP DSP RESTART Critical Software PROC
A2103102R IMP PROCESS DOWN Major Software PROC
A2103217R IMP CPU TEMPERATURE HIGH Major Hardware ENV
A2103300R IMP DISK FULL All Software QOS
A2103301R IMP MEMORY FULL All Software QOS
A2103302R IMP OVERLOAD All Software QOS
A2103351R IMP CLOCK FAIL Major Hardware EQUIP
A2103370R IMP MEMORY FAIL Major Hardware EQUIP
A2103372R IMP DSP FAIL Critical Software EQUIP
A2103376R IMP CPRI FAIL Major Hardware EQUIP
A2103378R IMP OPTIC TRANSCEIVER RX LOS Major Hardware EQUIP
A2103379R IMP OPTIC TRANSCEIVER TX FAULT Major Hardware EQUIP
A2103380R IMP PORT DOWN Major Hardware EQUIP
A2103607R IMP SFN FAIL Critical Hardware EQUIP
A2103627R IMP SOCFAIL Critical Software EQUIP
A2103628R IMP SOC RESTART Critical Software PROC
A2116100R ECP DSP RESTART Critical Software PROC
A2116102R ECP PROCESS DOWN Major Software PROC
A2116300R ECP DISK FULL All Software QOS
A2116301R ECP MEMORY FULL All Software QOS
A2116302R ECP OVERLOAD All Software QOS
A2116351R ECP CLOCK FAIL Major Hardware EQUIP
A2116366R ECP BOARD_DELETION Critical Hardware EQUIP
A2116367R ECP POWER FAIL Major Hardware EQUIP
A2116368R ECP FUNCTION FAIL Major Hardware EQUIP
A2116372R ECP DSP FAIL Critical Software EQUIP
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Code Name Severity Relates to Category
A2116376R ECP CPRI FAIL Major Hardware EQUIP
A2116378R ECP OPTIC TRANSCEIVER RX LOS Major Hardware EQUIP
A2116379R ECP OPTIC TRANSCEIVER TX FAULT Major Hardware EQUIP
A2116381R ECP COMMUNICATION FAIL Major Software EQUIP
A2116607R ECP SFN FAIL Major Hardware EQUIP
A2149210R RRH FAN ALARM Minor Hardware ENV
A2149216R RRH TEMPERATURE HIGH Major Hardware ENV
A2149351R RRH CLOCK FAIL Major Hardware EQUIP
A2149368R RRH FUNCTION FAIL Major Hardware EQUIP
A2149381R RRH COMMUNICATION FAIL Critical Software EQUIP
A2149384R RRH DC INPUT FAIL Major Hardware EQUIP
A2149385R RRH DISABLED Major Hardware EQUIP
A2149388R RRH LNA FAIL Minor Hardware EQUIP
A2149389R RRH LOW GAIN Major Hardware EQUIP
A2149391R RRH OVER POWER Major Hardware EQUIP
A2149392R RRH VSWR FAIL Major Hardware EQUIP
A2149395R RRH DIGITAL INPUT HIGH Minor Hardware EQUIP
A2149408R RRH DIGITAL INPUT LOW Minor Hardware EQUIP
A2149609R RRH RSSI HIGH Minor Hardware EQUIP
A2149610R RRH RSSI LOW Minor Hardware EQUIP
A2149649R RRH HW TYPE MISMATCH Major Hardware EQUIP
A2180001R UCR TOD_MSG_MISSED Major Software COM
A2180350R UCR ANTENNA_FAIL Major Hardware EQUIP
A2180361R UCR NO GPS SIGNAL Major Hardware EQUIP
A2180368R UCR FUNCTION_FAIL Critical Hardware EQUIP
A2180424R UCR FREQUENCY HOLDOVER EXCEED Major Hardware EQUIP
A2184001R PTPM TOD MSG MISSED Major Software COM
A2184003R PTPM NO CURRENT PTP MASTER Major Hardware COM
A2184320R PTPM NO PTP SIGNAL Minor Hardware EQUIP
A2184321R PTPM CLOCK DEV NOT INIT Critical Hardware EQUIP
A2184424R PTPM FREQUENCY HOLDOVER EXCEED Critical Hardware EQUIP
A2184430R PTPM STARTUP LOCKING FAIL Critical Hardware EQUIP
A2192025R SYNCE NO CURRENT MASTER Major Hardware COM
A2192321R SYNCE CLOCK DEV NOT INIT Critical Hardware EQUIP
A2192423R SYNCE NO CLOCK REF SIGNAL Major Hardware EQUIP
A2192424R SYNCE FREQUENCY HOLDOVER EXCEED Critical Hardware EQUIP
A2192428R SYNCE CLOCK DEV FAIL Critical Hardware EQUIP
A2192430R SYNCE STARTUP LOCKING FAIL Critical Hardware EQUIP
A2199202R SYS UDA All Hardware EQUIP
A2199209R SYS FAN FAIL Major Hardware ENV
A2199365R SYS NTP UPDATE ERROR Major Software EQUIP
A2199460R SYS SERVICE OFF Critical Software EQUIP
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Code Name Severity Relates to Category
A2199600R SYS MME COMMUNICATION FAIL Critical Software EQUIP
A2199602R SYS SLEEPING CELL DETECTION Major Software PROC
A2199605R SYS IND MME COMMUNICATION FAIL Major Software EQUIP
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A2100102R UMP PROCESS DOWN
This alarm occurs when a process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find the cause by analyzing
the core file and log file uploaded to the LSM.
Impact
If an alarm is generated continuously in a specific software block, service may not
be available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status to see if the process restarts 10 times within 3
minutes.
2 If the process restarts more than 10 times during 3 minutes, run the INIT-SW
command to manually initiate the process restart.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2100217R UMP CPU TEMPERATURE HIGH
This alarm occurs when the CPU temperature exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The CPU temperature exceeds the threshold.
Impact
There may be damage to the board.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if a fan alarm is generated.
3 Run the RTRV-PRC-STS:UMP command to check the value of the
TEMPERATURE parameter.
Provide the log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:UMP command to reset the UMP.
2 Check if the any
and observe alarm is cleared. If the alarm is cleared, record the current status
reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site, and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the PWR/ALM LED on the fan module at the front of the
DU. Green indicates Normal and Red indicate fan failure.
2 If the PWR/ALM LED is green, check that the fan is rotating normally.
3 Unmount the board for which an alarm is generated and check the inside of the
DU shelf to find any element or foreign material that may have blocked the air
flow. If an air filter is mounted on the DU shelf, check that the air filter is in
proper working condition.
4 Unmount the CPU heat sink of the UMP. Check that the thermal pad size is
sufficient and that the contact between the CPU and heat sink is good. The
CPU location is shown in the following figure.
5 Mount the UMP and check if an alarm is generated after loading completes.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the UMP.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2100300R UMP DISK FULL
This alarm occurs when the disk usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR
COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-DISK-UTIL command to check the disk area whose usage is higher
than the threshold value.
3 Reset the UMP.
4 If the alarm is not cleared even after UMP is reset, replace the UMP.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2100301R UMP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-MEM-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high memory usage, reset the UMP.
4 If the alarm is not cleared even after the UMP is reset, replace the UMP.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2100302R UMP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using RTRV-ALM-THR COMMAND.
Impact
Some software blocks to operate abnormally. If an alarm is generated continuously,
the UMP board may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-CPU-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high CPU usage, reset the UMP.
4 If the alarm is not cleared even after the UMP is reset, replace the UMP.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2100351R UMP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The clock frequency (10 MHz, Even) of the clock module has a deviation beyond
normal parameters or there is no clock.
Impact
Service may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
3 Run the RTRV-PTPM-INVT or RTRV-SYNCE-STS command to check the
firmware information of the clock module.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP.
Check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:33
1 Check the LED status at the front of the UMP.
a Green Blinking: Normal
b Red: Alarms
CLOCK_DEV_NOT_INIT, STARTUP LOCKING FAIL
FREQUENCE_HOLDOVER_EXCEED,
TOD_MSG_MISSED(IEEE1588 only), CLOCK_DEV_FAIL(SYNCE
only)
c Orange: Frequency holdover start status.
2 Check if the external link cable that is used to provide the clock and that is
mounted on the UMP front side is correctly connected. If the cable is not
properly connected or there is a problem with the connector, disconnect and
reconnect the cable, or replace the cable.
3 If the clock device is IEEE1588, check the setting and communication status
of the UMP and IEEE1588 master. If the clock device is Sync-E, check the
setting and communication status of the UMP and Sync-E master.
4 Unmount and remount the UMP and check if an alarm is generated after
loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the UMP.
For the information about UMP replacement, see the Samsung MBS(LTE)
Hardware Addition and Replacement Manual for SLR 3.1.
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A2100370R UMP MEMORY FAIL
This alarm occurs when Operation errors (data read/write errors) of the memory
device occur.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Operation errors (data read/write) of the memory device occur.
Impact
Some software blocks may operate abnormally.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Unmount the UMP. Disassemble and reassemble the DDR memory module.
Check if there is any foreign material in the memory connector (socket). The
DDR location is shown below
(S (S
D D
O D O D
C R C R
2 1
) )
2 Mount the UMP and check if an alarm is generated after loading completes.
3 If the alarm is cleared, record the current status and observe any reoccurrence.
4 If the alarm is not cleared, replace the UMP.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2100380R UMP PORT DOWN
This alarm occurs when the backhaul port is down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A link down failure (for example, due to a bad port connection) of the backhaul
port occurs.
Impact
The board cannot communicate with the LSM or external devices.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the LED status of the port.
Status Description Copper Port
Orange blinking (Left) Ethernet Packet Tx Activity
Green on (Right) Link Up Status (Rx Activity)
Off Cable Open
Green Orange
LED LED
Status Description Optical Port
Green On (Left) Link Up (physical link ready)
Off Power off, link off, or critical fault
(Right LED is always off.)
2 Check that the Ethernet cable is correctly connected and that there is no
external damage.
3 Check that the optical cable is correctly connected and that there is no external
damage or bending.
4 Check that the connected optical cables (Single or Multi-Mode) are suitable
for the installed optical module type (Single or Multi-Mode).
5 Check that the optical module is supported by the system.
6 Clean the optical module and measure its optical power. Check the measured
optical power against the product specifications in the installation manual.
Replace the optical module if necessary.
7 Check the status of the equipment connected to the backhaul port (for example,
router, switch).
8 If the equipment connected to the backhaul port is not working properly, reset
or replace the equipment.
9 Unmount the UMP. Disassemble and reassemble the DDR memory module.
Check if there is any foreign material in the memory connector (socket). The
DDR location is shown in the following figure.
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(S (S
D D
O D O D
C R C R
2 1
) )
10 Mount the UMP and check if an alarm is generated after loading completes.
11 If the alarm is cleared, record the current status and observe any reoccurrence.
12 If the alarm is not cleared, record the failure details to the RMA TAG and
replace the UMP. Record the details including port connection configuration
status, the part number of mounted optical module, the optical cable type, etc.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103100R IMP DSP RESTART
This alarm occurs when the DSP resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image).
Impact
Cell services related to the IMP are not available during restart.
Remedy
To identify and correct the problem:
1 Run the INIT-DSP command to reset the DSP.
2 If the alarm is not cleared after taking the described actions, or if the alarm
occurs repeatedly, contact Samsung.
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A2103102R IMP PROCESS DOWN
This alarm occurs when an IMP process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find the cause by analyzing
the core file and log file uploaded to the LSM.
Impact
If an alarm generates continuously in a specific software block, service may be not
available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status until the process restart occurs 10 times within 3
minutes.
2 If the process restart occurs more than 10 times during 3 minutes, run the
INIT-SW command to restart the process.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103217R IMP CPU TEMPERATURE HIGH
This alarm occurs when the CPU temperature exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The CPU temperature exceeds the threshold.
Impact
There may be damage to the board.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if a fan alarm is generated.
3 Run the RTRV-PRC-STS:IMP command to check the value of the
TEMPERATURE parameter.
Provide the log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:IMP command to reset the IMP.
2 Check if the any
and observe alarm is cleared. If the alarm is cleared, record the current status
reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site, and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the PWR/ALM LED on the fan module at the front of the
DU.
a Green: Normal
b Red: Fan failure
2 If an air filter is mounted on the DU shelf, check that the air filter is in proper
working condition.
3 If air filter is not in proper working condition, replace the air filter.
4 If the fan module is not in proper working, replace the fan module.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
If the alarm is not cleared, replace the IMP.
6
For information about IMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103300R IMP DISK FULL
This alarm occurs when the disk usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR
COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-DISK-UTIL command to check the disk area whose usage is higher
than the threshold value.
3 Reset the IMP.
4 If the alarm is not cleared even after the IMP is reset, replace the IMP.
For information about IMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103301R IMP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-MEM-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high memory usage, reset the IMP.
4 If the alarm is not cleared even after the IMP is reset, replace the IMP.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103302R IMP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using RTRV-ALM-THR COMMAND.
Impact
Some software blocks to operate abnormally. If an alarm is generated continuously,
the UMP board may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %.
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-CPU-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high CPU usage, reset the IMP.
4 If the alarm is not cleared even after the IMP is reset, replace the IMP
For information about IMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103351R IMP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The clock frequency (10 MHz, Even) of the clock module has a deviation beyond
normal parameters or there is no clock.
Impact
Service may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
3 Run the RTRV-PTPM-INVT or RTRV-SYNCE-STS command to check the
firmware information of the clock module.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:IMP command to reset the IMP.
Check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the LED status at the front of the IMP.
a Green Blinking: Normal
b Red: Alarms
CLOCK_DEV_NOT_INIT, STARTUP LOCKING FAIL
FREQUENCE_HOLDOVER_EXCEED, TOD_MSG_MISSED
(IEEE1588 only), CLOCK_DEV_FAIL (SYNCE only)
c Orange: Frequency holdover start status.
2 Check if the external link cable that is used to provide the clock and that is
mounted on the IMP front side is correctly connected. If the cable is not
properly connected or there is a problem with the connector, disconnect and
reconnect the cable, or replace the cable.
3 If the clock device is IEEE1588, check the setting and communication status
of the LUA and IEEE1588 master. If the clock device is Sync-E, check the
setting and communication status of the LUA and Sync-E master.
4 Unmount and remount the IMP and check if an alarm is generated after
loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the IMP.
For the information about IMP replacement, see the Samsung MBS(LTE)
Hardware Addition and Replacement Manual for SLR 3.1.
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A2103370R IMP MEMORY FAIL
This alarm occurs when Operation errors (data read/write errors) of the memory
device occur.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Operation errors (data read/write) of the memory device occur.
Impact
Some software blocks may operate abnormally.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:IMP command to reset the IMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Unmount the IMP. Disassemble and reassemble the DDR memory module.
Check if there is any foreign material in the memory connector (socket).
2 Mount the IMP and check if an alarm is generated after loading completes.
3 If the alarm is cleared, record the current status and observe any reoccurrence.
4 If the alarm is not cleared, replace the IMP.
For information about IMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103372R IMP DSP FAIL
This alarm occurs when there is a communication problem between the IMP and
the DSP.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The DSP initialization is not completed,
The CPU cannot receive the Keep-Alive response from the DSP,
The Core, the Modem or the FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP are not available.
Remedy
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared, go to step 2.
2 Run the INIT-DSP command to reset the DSP.
If the alarm is not cleared even after the DSP reset, contact Samsung.
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A2103376R IMP CPRI FAIL
This alarm occurs when Loss of Signal (LOS) or Loss of Frame (LOF) occurs in
the Common Platform Radio Interface (CPRI) layer.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Loss of Signal (LOS) or Loss of Frame (LOF) occurs in the Common Platform
Radio Interface (CPRI) layer.
LOS: An alarm is generated when more than 16 8B/10B violations are
detected in the overall CPRI hyper frame.
LOF: An alarm is generated when the hyper frame alignment (BYTE=K28.5
& Y=W=X=0) is not achieved on the CPRI synchronization state.
Impact
Cell services related to the RRH that is connected to the relevant IMP port are not
available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check firmware information.
2 Run the RTRV-PRC-STS command to check IMP status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if IMP OPTIC
TRANSCEIVER RX LOS and IMP OPTIC TRANSCEIVER TX FAULT
alarms are generated.
2 Using LOS and LOF, you can check if the Rx path is normal. When an alarm
is generated, run the RTRV-RRH-STS command to check if the RRH is
normal.
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3 Run the INIT-RRH command to reset the RRH, and monitor if the alarm is
cleared.
4 If the alarm is not cleared, run the INIT-PRC:IMP command to reset the
RRH, and monitor if the alarm is cleared.
5 If the alarm is not cleared, visit the site to perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module of the IMP board and the RRH is properly mounted,
check the optical cable connection between the IMP and the RRH.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the IMP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
IMP.
For information about IMP (LUA) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty IMP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103378R IMP OPTIC TRANSCEIVER RX LOS
This alarm occurs when the optical cable is disconnected or when the optical
signal level falls below the normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The optical cable is disconnected or the optical signal level is below the normal
parameters.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check IMP status.
Provide log files to Samsung for further analysis.
To correct the problem:
3 Run the INIT-PRC:IMP command to reset the IMP, and monitor if the
alarm is cleared.
4 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module is properly mounted, check the optical cable connection.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the IMP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
IMP.
For information about IMP (LUA) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty IMP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103379R IMP OPTIC TRANSCEIVER TX
FAULT
This alarm occurs when the monitored power level of the signal generated by the
laser diode in the optical module is abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The monitored power level of the laser diode signal in the optical module
(Modulation Current, Bias Current) is abnormal.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check IMP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the command to reset the IMP, and monitor if the
alarm is INIT-PRC:IMP
cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module is properly mounted, check the optical cable connection.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the IMP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
IMP.
For information about IMP (LUA) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty IMP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103380R IMP PORT DOWN
This alarm occurs when the backhaul port is down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A link down failure (for example,. due to a bad port connection) of the backhaul
port occurs.
Impact
The board cannot communicate with the LSM or external devices.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check the Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
3 In the CLI window, run the INIT-PRC:IMP command to reset the IMP and
then check if an alarm is generated.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
If the alarm is not cleared, inspect the IMP at the installation site and perform on-
site actions.
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On-site Actions
To identify and correct the problem:
1 Check the LED status of the port.
Status Description Copper Port
Orange blinking (Left) Ethernet Packet Tx Activity
Green on (Right) Link Up Status (Rx Activity)
Off Cable Open
Green Orange
LED LED
Status Description Optical Port
Green On (Left) Link Up (physical link ready)
Off Power off, link off, or critical fault
(Right LED is always off.)
2 Check that the Ethernet cable is correctly connected and that there is no
external damage.
3 Check that the optical cable is correctly connected and that there is no external
damage or bending.
4 Check that the connected optical cables (Single or Multi-Mode) are suitable
for the installed optical module type (Single or Multi-Mode).
5 Check that the optical module is supported by the system.
6 Clean the optical module and measure its optical power. Check the measured
optical power against the product specifications in the installation manual.
Replace the optical module if necessary.
7 Check the status of the equipment connected to the backhaul port (for example,
router, switch).
8 If the equipment connected to the backhaul port is not working properly, reset
or replace the equipment.
9 Unmount the IMP. Disassemble and reassemble the DDR memory module.
Check if there is any foreign material in the memory connector (socket).
10 Mount the IMP and check if an alarm is generated after loading completes.
11 If the alarm is cleared, record the current status and observe any reoccurrence.
12 If the alarm is not cleared, record the failure details to the RMA TAG and
replace the IMP. Record the details including port connection configuration
status, the part number of mounted optical module, the optical cable type, etc.
For information about IMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2103607R IMP SFN FAIL
This alarm occurs when there is no increase or decrease in SFN for more than 10
consecutive measurements at 10ms intervals.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SFN is measured every 10 ms. If there is no increase or decrease in SFN for
more than 10 consecutive measurements, an alarm is generated.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
command to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
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To identify and correct the problem:
1 If the Clock Device (IEEE1588 or Sync-E) is normal, run the INIT-
PRC:IMP command to reset the IMP, and monitor if the alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Remount the IMP, and monitor if the alarm is cleared.
2 If the alarm is not cleared, replace the IMP.
For information about IMP (LUA) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
3 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty IMP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103627R IMP SOC FAIL
This alarm occurs when there is a communication problem between the IMP and
the SOC.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The SOC initialization is not completed,
The CPU cannot receive the Keep-Alive response from the SOC,
The Core, the Modem or the FPGA of the SOC is not operating normally.
Impact
Cell services related to the SOC are not available.
Remedy
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared, go to step 2.
2 Run the INIT-SOC command to reset the SOC.
If the alarm is not cleared even after the SOC reset, contact Samsung.
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A2103628R IMP SOC RESTART
This alarm occurs when the SOC resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The SOC resets and restarts (by using the SOC Reset command or replacing the
SOC image).
Impact
Cell services related to the SOC are not available during restart.
Remedy
To identify and correct the problem:
1 Run the INIT-SOC command to reset the SOC.
2 If the alarm is not cleared after taking the described actions, or if the alarm
occurs repeatedly, contact Samsung.
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A2116100R ECP DSP RESTART
This alarm occurs when the DSP resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image).
Impact
Cell services related to the ECP are not available during restart.
Remedy
To identify and correct the problem:
1 Run the INIT-DSP command to reset the DSP.
2 If the alarm is not cleared after taking the described actions, or if the alarm
occurs repeatedly, contact Samsung.
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A2116102R ECP PROCESS DOWN
This alarm occurs when an ECP process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find the cause by analyzing
the core file and log file uploaded to the LSM.
Impact
If an alarm generates continuously in a specific software block, service may not be
available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status until the process restart occurs 10 times within 3
minutes.
2 If the process restart occurs more than 10 times during 3 minutes, run the
INIT-SW command to restart the process.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116300R ECP DISK FULL
This alarm occurs when the network processor is not sending and/or receiving
packets.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold can be retrieved using the RTRV-ALM-THR COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value.
If the threshold value is normal, run the RTRV-DISK-UTIL command to
check the disk area whose usage is higher than the threshold value.
3 Reset the ECP.
4 If the alarm is not cleared even after ECP reset, replace the ECP.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2116301R ECP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold can be retrieved using the RTRV-ALM-THR COMMAND.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR
command to
change it to an appropriate value.
3 If the threshold value is normal, run the RTRV-MEM-UTIL command to
check if actual memory usage is higher than the threshold value.
4 Restart the software application whose memory usage is high, and then check
if the alarm is cleared.
5 If the alarm is not cleared or there is no application software whose memory
usage is high, reset the ECP.
6 If the alarm is not cleared even after ECP reset, replace the ECP.
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For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2116302R ECP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR COMMAND.
Impact
Some software blocks may operate abnormally. If an alarm is generated
continuously, the ECP board may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value.
If the threshold value is normal, run the RTRV-CPU-UTIL command to
check if actual memory usage is higher than the threshold value.
3 Reset the ECP.
4 If the alarm is not cleared even after the ECP is reset, replace the ECP.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2116351R ECP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Any of the following clocks is out of the required frequency range, as monitored
on the EPLD clock monitoring block:
30.72 MHz,
10 ms,
BFN
Even clock.
Impact
Service may be not available due to a CPRI Failure (RRU Interface).
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
commands to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
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2 If the switch is in the OFF position, switch it to the ON position.
The default position of the S1 switch is ON. However, if the switch is the OFF
position, the board cannot be loaded. Make sure the switch is set to ON before
mounting the board.
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A2116366R ECP BOARD DELETION
This alarm occurs when a board is unmounted.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The board is unmounted.
Impact
Cell services related to the ECP are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
You may not be able to collect status information during a board deletion failure
because connection to the ECP may not be possible.
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST commands to check ECP
status.
To identify and correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared after the ECP is reset, run the INIT-PRC:UMP
command to reset the UMP.
3 If the alarm is not cleared after the UMP is reset, visit the site to perform on-
site actions.
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On-site Actions
To identify and correct the problem:
1 Inspect the LED status of the ECP.
a Green Blinking: ECP normal
b Off: Power Off
2 If the LED is on, go to Step 4.
3 If the LED is off, remount the ECP. After remounting the ECP, go to Step 6.
4 If the alarm is not cleared even when the LED is on, unmount the ECP. Inspect
the ECP edge pin and the backboard. If the ECP edge pin is damaged, replace
the ECP. If the backboard is damaged, replace the shelf. Record the damage
details.
5 If there is no apparent damage to the ECP and the backboard edge pin,
remount the ECP, and monitor if the alarm is cleared.
6 If the alarm is not cleared even after remounting, unmount the ECP and mount
it on another slot.
7 If the alarm is cleared when the ECP is mounted on another slot, unmount the
UMP and inspect the UMP edge pin. In addition, inspect all the backboard
edge pins. If the UMP edge pin is damaged, replace the UMP. If the backboard
is damaged, replace the shelf. Record the damage details.
8 If the alarm is not cleared even when the ECP is mounted on another slot,
replace the ECP.
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
For information about replacement of ECP and other parts, see the Samsung MBS
Hardware Addition & Replacement Manual .
If the highest-level alarm BOARD DELETION is generated, the previous alarms
that preceded it are all cleared.
Alarms generated on the board are filtered and will not be reported while the
BOARD DELETION alarm remains active.
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A2116367R ECP POWER FAIL
This alarm occurs when there is a problem with the power supply.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
All of the voltage values monitored on the board have a deviation of more than
±10 %. There are nine voltage values ranging from 0.9 V through 3.3 V that are
being monitored on the board.
Impact
Cell services related to the ECP are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
Run the RTRV-PRC-STS, RTRV-ALM-LIST commands to check ECP
status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Unmount the ECP. Check the LED status to see if the alarm is cleared
(Normal: Blinking Green).
2 If the alarm is not cleared even after unmounting the ECP, replace the ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
3 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116368R ECP FUNCTION FAIL
This alarm occurs when a specific function fails in the software.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
If a specific function fails in the software, the Hardware Function Fail Alarm
signal occurs when the CPU writes it into the Function Fail Register of the PLD.
In addition, the Function Fail alarm signal occurs when a Push Button Reset, a
Watchdog Reset, or a Self Reset occurs.
Impact
Cell services related to the ECP are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site to perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Unmount and remount the ECP. Check the LED status for 5 minutes to see if
the alarm is cleared (Normal: Blinking Green).
2 If the alarm is not cleared after unmounting/mounting the ECP, replace the
ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
3 If the alarm is cleared after replacing the ECP, record the current status and
observe any reoccurrence. Record the fault details and affix them to the faulty
ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116372R ECP DSP FAIL
This alarm occurs when there is a communication problem between the UMP and
the DSP.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The DSP initialization is not completed,
The UMP cannot receive the Keep-Alive response from the DSP,
The Core, the Modem or the FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP are not available.
Remedy
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared, go to step 2.
2 Run the INIT-DSP command to reset the DSP.
If the alarm is not cleared even after the DSP reset, contact Samsung.
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A2116376R ECP CPRI FAIL
This alarm occurs when Loss of Signal (LOS) or Loss of Frame (LOF) occurs in
the Common Platform Radio Interface (CPRI) layer.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Loss of Signal (LOS) or Loss of Frame (LOF) occurs in the Common Platform
Radio Interface (CPRI) layer.
LOS: An alarm is generated when more than 16 8B/10B violations are
detected in the overall CPRI hyper frame.
LOF: An alarm is generated when the hyper frame alignment (BYTE=K28.5
& Y=W=X=0) is not achieved on the CPRI synchronization state.
Impact
Cell services related to the RRH that is connected to the relevant ECP port are not
available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS command to check ECP status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if ECP OPTIC
TRANSCEIVER RX LOS and ECP OPTIC TRANSCEIVER TX FAULT
alarms are generated.
2 Using LOS and LOF, you can check if the Rx path is normal. When an alarm
is generated, run the RTRV-RRH-STS command to check if the RRH is
normal.
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3 Run the INIT-RRH command to reset the RRH, and monitor if the alarm is
cleared.
4 If the alarm is not cleared, run the INIT-PRC:ECP command to reset the
RRH, and monitor if the alarm is cleared.
5 If the alarm is not cleared, visit the site to perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module is properly mounted, check the optical cable connection.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the ECP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116378R ECP OPTIC TRANSCEIVER RX LOS
This alarm occurs when the optical cable is disconnected or when the optical
signal level falls below the normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The optical cable is disconnected or the optical signal level is below the normal
parameters.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module is properly mounted, check the optical cable connection.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the ECP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116379R ECP OPTIC TRANSCEIVER TX
FAULT
This alarm occurs when the monitored power level of the signal generated by the
laser diode in the optical module is abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The monitored power level of the laser diode signal in the optical module
(Modulation Current, Bias Current) is abnormal.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the command to reset the ECP, and monitor if the
alarm is INIT-PRC:ECP
cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the optical module is properly mounted.
2 If the optical module is not properly mounted, unmount and remount the
optical module.
3 If the optical module is properly mounted, check the optical cable connection.
4 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
5 If the optical cable is properly connected and the optical cable connector is
clean, unmount and remount the ECP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the optical module.
8 If the alarm is not cleared even after replacing the optical module, replace the
ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
9 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116381R ECP COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the UMP and
the ECP.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The main processor (UMP) did not receive the Keep-Alive response from the ECP.
Impact
Cell services related to the ECP are not available.
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if the POWER_FAIL or the
FUNCTION_FAIL alarm is generated.
2 If the POWER_FAIL or the FUNCTION_FAIL alarm is generated, unmount
and remount the board to clear the alarm.
3 If the alarm is not cleared, replace the ECP.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
4 If the POWER_FAIL or the FUNCTION_FAIL are not generated when you
first check for alarms (at Step 1), reset or unmount and remount the UMP.
5 If the alarm is not cleared, replace the board.
For information about board replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116607R ECP SFN FAIL
This alarm occurs when there is no increase or decrease in SFN for more than 10
consecutive measurements at 10ms intervals.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SFN is measured every 10 ms. If there is no increase or decrease in SFN for
more than 10 consecutive measurements, an alarm is generated.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
command to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
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To identify and correct the problem:
1 If the Clock Device (IEEE1588 or Sync-E) is normal, run the INIT-
PRC:ECP command to reset the ECP, and monitor if the alarm is cleared.
2 If the alarm is not cleared after the ECP is reset, check the number of ECP
boards in the system. If an alarm is generated only for one ECP when there are
two or more ECPs in the system, visit the site immediately. If all the mounted
ECPs are generating alarms regardless of the number of ECPs (one or more
ECPs), run the INIT-PRC:UMP command to reset the UMP, and monitor if
the alarm is cleared.
3 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Unmount the ECP. Inspect the ECP edge pin and the backboard. If the ECP
edge pin is damaged, replace the ECP. If the backboard is damaged, replace
the shelf. Record the damage details.
2 If there is no apparent damage to the ECP and the backboard edge pin,
remount the ECP, and monitor if the alarm is cleared.
3 If the alarm is not cleared, replace the ECP.
For information about ECP replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
4 If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2149210R RRH FAN ALARM
This alarm occurs when a fan does not work normally, that is, the actual speed is
less than 60 % of the target speed in 5 minutes.
Basic Information
Severity MINOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The fan is not properly connected to the SRU.
The actual operation speed (varies depending on the temperature) is lower than
compared to the target speed.
There is a communication problem between the fan and the fan controller
board.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
Do the following:
Run the RTRV-ALM-LIST: RRH command to check FAN alarm occurrence
information.
On-site Actions
To identify and correct the problem:
1 Check that the fan is mounted properly.
2 If the fan is mounted properly, power-cycle the RRH.
3 Check if the fan is working normally.
4 If the fan is working normally, record the current status and observe any
reoccurrence
5 If the fan is not working normally, replace the fan.
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6 After replacing the fan, check if the alarm is cleared.
7 If the alarm is cleared, record the current status and observe any reoccurrence.
8 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149216R RRH TEMPERATURE HIGH
This alarm occurs when the value of the RF unit temperature sensor is above the
threshold value.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The value of the RF unit temperature sensor is above the threshold value.
Impact
Service (call) is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
Confirm RRH state, temperature, occurring alarm, etc.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version and observe if the alarm occurs again.
4 If the alarm occurs after the firmware update, run the INIT-RRH command to
reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, check if the same alarm is generated in an adjacent
RRH, to rule out a problem related to the ambient temperature.
4 If the same alarm is not generated in an adjacent RRH, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
6 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP that is connected to the RRH. If there is a problem with the ECP(or
IMP), replace the ECP(or IMP).
For information about ECP(or IMP) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149368R RRH FUNCTION FAIL
This alarm occurs when the RU power cycles or all the paths are shut down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
RU power cycles or all the paths are shut down.
Impact
Service (call) is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP(or IMP) command to check if CPRI FAIL is
generated in the ECP.
3 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS command to check the
clock device status information.
4 Run the RTRV-RRH-STS command to check the RRH status information.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149381R RRH COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the UMP and
the RRH.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The main processor (UMP) did not receive the Keep-Alive response from the RRH.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST command to check if the CPRI_FAIL alarm is
generated at the RHH connection port.
2 If a CPRI_FAIL alarm occurs, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the cable connection. Disconnect and reconnect the cable. If the cable is
properly connected, inspect the cable for damage. Replace the cable if
necessary.
2 If the alarm is not cleared after taking the described actions, power-cycle the
RRH.
3 If the alarm is not cleared even after the RRH is power-cycled, replace the
RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149384R RRH DC INPUT FAIL
This alarm occurs when the DC power input of the RF unit is not within normal
parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The DC power input of the RF unit is not normal.
Impact
Service (call) is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST command to check the alarms generated in the
RRH and PSU.
2 Run the RTRV-PSU-STS command to check if the input power of PSU is
normal.
3 Run the RTRV-RRH-STS command to check the RRH status information.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the cable status of the rectifier connected to the RRH.
2 Disconnect the power cable from the RRH and check the voltage of the power
connector.
3 If the measured voltage is normal, power on the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149385R RRH DISABLED
This alarm occurs when the RRH is disabled.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The RRH is disabled due to the following reasons.
Initial status
A command forced the RRH to shut down.
An alarm caused the RRH to shut down.
Impact
Service (call) is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check if the RRH is disabled.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149388R RRH LNA FAIL
This alarm occurs when the LNA Fail state lasts for 10 or more seconds.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
LNA Fail condition is maintained. This occurs when the LNA Fail (< 100 mA or >
250 mA) state lasts for 10 or more seconds.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP(or IMP) command to check the alarm
generated in the ECP.
3 Run the RTRV-RRH-STS command to check the RRH status information and
RSSI level.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149389R RRH LOW GAIN
This alarm occurs when the gain estimated from the measured RF output power is
below the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The gain estimated from the measured RF output power is below the threshold.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the TX_RF_POWER of RRH.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW
command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149391R RRH OVER POWER
This alarm occurs when the output power exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The output power is more than 1.5 dB higher than the rated power.
Occurrence: Output Power ≥ 47.5 dBm
Alarm type: Over Power Alarm
Duration: 2 seconds or more
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the FA_TSSI_IQ_LEVEL and
TX_RF_POWER of RRH.
3 Run the RTRV-ALM-LIST:ECP(or IMP) command to check the alarm
generated in the ECP.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
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4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149392R RRH VSWR FAIL
This alarm occurs when the VSWR measurement (return loss) is below the
threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The VSWR measurement (return loss) is below the threshold.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
3 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Change the tilting of the antenna that is connected to the RRH that is
experiencing the alarm. Observe the changes in the VSWR fail alarm and
determine if the problem is due to the Tx output of an adjacent sector.
2 Check the antenna cables. Check the antenna for defects. Check the assembly
condition and the degree of protection against rain. If water entered between
the antenna cable and the connectors, a VSWR fail alarm may occur. Use a
hair dryer to thoroughly dry each connector, and test again.
3 If the VSWR returns to the normal level, apply rainproof silicone molding to
the RRH antenna port, antenna RF cable, and antenna port.
4 If the VSWR does not return to the normal level, connect an antenna and
antenna cable that do not have defects.
5 If an alarm persists after taking the described actions, power-cycle the RRH.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149395R RRH DIGITAL INPUT HIGH
This alarm occurs when the digital input power level is at the threshold or higher
than the threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The digital input power level is at the threshold or higher.
Impact
None.
Defaults
18,022,000 IQ level
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP(or IMP) command to check the alarm
generated in the DU.
3 Run the RTRV-RRH-STS command to check the RRH status information.
4 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
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3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
4 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP(or IMP) that is connected to the RRH. If there is a problem with the
ECP(or IMP), replace the ECP(or IMP).
For information about ECP(or IMP) replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149408R RRH DIGITAL INPUT LOW
This alarm occurs when the digital input power level is at the threshold or below
the threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The digital input power level is the threshold or less.
Impact
None.
Defaults
16,900 IQ level
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP (or IMP) command to check the alarm
generated in the DU.
3 Run the RTRV-RRH-STS command to check the RRH status information.
4 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
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3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
4 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP (or IMP) that is connected to the RRH. If there is a problem with the
ECP (or IMP), replace the ECP(or IMP).
For information about ECP (or IMP) replacement, see the Samsung MBS
Hardware Addition & Replacement Manual .
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A2149609R RRH RSSI HIGH
This alarm occurs when the RSSI value is higher than the high threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The Received Signal Strength Indication (RSSI) value, measured at a fixed
interval, is higher than the high threshold that is set by the operator.
Use the RTRV-RRH-CONF to retrieve the threshold value.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RSSI of the RRH.
3 Run the RTRV-RRH-CONF command to check the RSSI threshold.
To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
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6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149610R RRH RSSI LOW
This alarm occurs when the RSSI value is lower than the low threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The Received Signal strength indication (RSSI) value, measured at a fixed interval,
is lower than the low threshold that is set by the operator.
Use the RTRV-RRH-CONF to retrieve the threshold value.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RSSI of the RRH.
3 Run the RTRV-RRH-CONF command to check the RSSI threshold.
To identify and correct the problem:
1 If the threshold value is set too high, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
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6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149649R RRH HW TYPE MISMATCH
This alarm occurs when the connected RRH H/W type mismatches with the
configured one.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Connected RRH H/W type did not match the configured RRH H/W type.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-CONF command to check the RRH configuration
information and configured RRH type.
3 Run the RTRV-RRH-INVT command to check the RRH type.
4 Check if the RRH type of the result from step 2 and step 3 are the same. If
they are different, degrow and regrow the RRH using CHG-RRH-CONF.
5 Run CHG-RRH-CONF command to configure the RRH type.
6 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
7 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
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8 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
9 If the alarm is cleared, record the current status and observe any reoccurrence.
10 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2180001R UCR TOD_MSG_MISSED
This alarm occurs when initialization due to UCR restart or UCR module failure
has occurred.
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Possible Cause(s)
The main processor does not receive the TOD message from the UCR.
Impact
None
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Check the communication status with UCR.
2 Check whether the SCM block is operating.
On-site Actions
To identify and correct the problem:
1 Reset the UMP (or IMP) board.
2 If the alarm is not cleared, replace the UMP (or IMP) board.
For information about UMP (or IMP) board replacement, see the Samsung MBS
(LTE) Hardware Addition and Replacement Manual .
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A2180350R UCR ANTENNA FAIL
This alarm occurs when the antenna cable is disconnected
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The feeding current to the antenna side is at the specified ‘open’ or ‘short’
level.
The antenna cable is disconnected.
Impact
No impact to the system directly, but it can be the reason for UCR LOCKING
FAIL and UCR FREQUENCY HOLDOVER EXCEED alarm messages.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
Run the RTRV-UCR-STS command to check the UCR status information.
If the GPS clock is not received due to the UCR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 1 week, the clock input may not be stable.
On-site Actions
To identify and correct the problem:
1 Check the cable connection of GPS antenna system.
2 Check the alarm is cleared after replacing GPS Antenna system including GPS
Arrestor, Line amplifier and so on.
3 If the alarm is not cleared after step 1 and step 2, reset the UMP (or IMP).
4 If the alarm is not cleared after a reset of the UMP (or IMP), replace the UMP
(or IMP).
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For information about UMP (or IMP) board replacement, see the Samsung MBS
(LTE) Hardware Addition and Replacement Manual .
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A2180361R UCR NO GPS SIGNAL
This alarm occurs when the normal GPS satellite signal cannot be received.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A normal GPS satellite signal is not received.
No GPS satellite tracking for one hour.
Impact
No impact to System directly but it can be the reason for UCR FREQUENCY
HOLDOVER EXCEED.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Run the RTRV-UCR-STS command to check the UCR status information.
2 Run the RTRV-ALM-LIST command and check if the UCR ANTENNA
FAIL alarm is generated.
3 If the alarm is generated, it is the reason for UCR FREQUENCY
HOLDOVER EXCEED.
See UCR ANTENNA FAIL.
On-site Actions
To identify and correct the problem:
1 Check the cable connection of GPS antenna system
2 Check if the alarm is cleared after replacing GPS Antenna system including
GPS Arrestor, Line amplifier and so on.
3 Check the status of GPS Antenna parts, if no error is found, replace the UMP
(or IMP).
4 If the alarm is not cleared after step 1 and step 2, reset the UMP (or IMP).
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5 If the alarm is not cleared, replace the UMP (or IMP).
A2180368R UCR FUNCTION FAIL
This alarm occurs when UCR module failure has occurred.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The UCR is reset by restarting the UCR or when a UCR module failure occurs.
Power failure (when the input power is 5.2 V or lower and 5.8 V or higher).
The Electronic Frequency Control (EFC) value is either +100 % or -100 %.
Deviation failure: Even sec (or 1 PPS) jumps over 100 ns.
Time Not Set: GPS time is not set and it is neither Active nor Standby.
Impact
All cell services are not available
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
Run the RTRV-UCR-STS command to check the UCR status information.
On-site Actions
To identify and correct the problem:
1 Check the LED status of the board.
2 Check the initialization status of the board.
3 Reset or mount/unmount the board to re-initialize it.
4 Replace the board if the alarm persists after re-initializing the board.
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For information about UMP (or IMP) board replacement, see the Samsung MBS
(LTE) Hardware Addition and Replacement Manual .
A2180424R UCR FREQUENCY HOLDOVER
EXCEED
This alarm occurs when the threshold time (one week) is exceeded after transition
to a holdover state.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
1 week has passed since the transition to the holdover state.
Impact
N/A.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Run the RTRV-UCR-STS command to check the UCR status information.
2 Run the RTRV-ALM-LIST command and check if the UCR ANTENNA
FAIL or UCR LOCKING FAIL alarm is generated.
3 If the alarms are
HOLDOVER generated,
EXCEED. they areANTENNA
See UCR the reasons FAIL
for UCR FREQUENCY
or UCR LOCKING
FAIL.
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On-site Actions
To identify and correct the problem:
1 Although UCR ANTENNA FAIL and UCR LOCKING FAIL alarm are not
generated, if UCR FREQUENCY HOLDOVER EXCEED is generated, reset
the UMP (or IMP).
2 After reset, if the alarm is not cleared, replace UMP (or IMP).
If the holdover clock mode of the UCR continues for more than 1 week, the clock
is unreliable.
A2184001R PTPM TOD MSG MISSED
This alarm occurs when the UMP does not receive the TOD message from the
PTPM.
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Possible Cause(s)
The main processor (UMP or IMP) does not receive the TOD message from the
PTPM.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the grand master IP address is correct.
2 If there are problems with the GM(Grand Master) configuration, run the CHG-
GM-INFO command to change the configuration as necessary.
3 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM domain.
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4 If there are problems with the PTPM domain configuration, run the CHG-
PTPM-CONF command to change the domain as necessary.
5 Run the RTRV-PTPM-ADDR
command to check the configuration of the
PTPM slave IP.
6 If there are problems with the PTPM slave IP configuration, run the CHG-IP-
ADDR command to change the IP of slave IP by checking IEEE1588 attribute.
7 If the problem cannot be solved by changing the configuration, continue to the
next step.
8 Run the ping command to check the communication setting and status between
the MBS and the IEEE1588 Master.
9 Check if the PTP packet count on the PTP interface is increasing normally.
10 Check the Grand Master state and check if it is operating normally.
11 Check the network state and quality.
12 If the alarm persists after checking all, reset the board.
13 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Reset the UMP (or IMP) board.
2 If the alarm is not cleared, replace the UMP (or IMP) board.
For information about UMP(or IMP) board replacement, see the Samsung MBS
Hardware Addition & Replacement Manual .
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A2184003R PTPM NO CURRENT PTP MASTER
This alarm occurs when the IEEE1588 clock slave module fails to collect
information from the grand master clock when normal communication between the
two is available.
Basic Information
Severity MAJOR
Relates to Hardware
Category COMMUNICATIONS
Possible Cause(s)
The IEEE1588 clock slave module fails to collect information from the grand
master clock when normal communication between the two is available.
Impact
This may cause to the IEEE1588 clock to fail.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the grand master IP address is correct.
2 If there are problems with the GM(Grand Master) configuration, run the CHG-
GM-INFO command to change the configuration as necessary.
3 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM domain.
4 If there are problems with the PTPM domain configuration, run the CHG-
PTPM-CONF command to change the domain as necessary.
5 Run the RTRV-PTPM-ADDR
command to check the configuration of the
PTPM slave IP.
6 If there are problems with the PTPM slave IP configuration, run the CHG-IP-
ADDR command to change the IP of slave IP by checking IEEE1588 attribute.
7 If the problem cannot be solved by changing the configuration, continue to the
next step.
8 Run the ping command to check the communication setting and status between
the MBS and the IEEE1588 Master.
9 Check if the PTP packet count on the PTP interface is increasing normally.
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10 Check the Grand Master state and check if it is operating normally.
11 Check the network state and quality.
12 If the alarm persists after checking all, reset the board.
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A2184320R PTPM NO PTP SIGNAL
This alarm occurs when the SPLL state in the IEEE1588 clock module is abnormal.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SPLL state in the IEEE1588 clock module is abnormal.
Impact
None.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the grand master IP address is correct.
2 If there are problems with the GM(Grand Master) configuration, run the CHG-
GM-INFO command to change the configuration as necessary.
3 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM domain.
4 If there are problems with the PTPM domain configuration, run the CHG-
PTPM-CONF command to change the domain as necessary.
5 Run the RTRV-PTPM-ADDR
command to check the configuration of the
PTPM slave IP.
6 If there are problems with the PTPM slave IP configuration, run the CHG-IP-
ADDR command to change the IP of slave IP by checking IEEE1588 attribute.
7 If the problem cannot be solved by changing the configuration, continue to the
next step.
8 Run the ping command to check the communication setting and status between
the MBS and the IEEE1588 Master.
9 Check if the PTP packet count on the PTP interface is increasing normally.
10 Check the Grand Master state and check if it is operating normally.
11 Check the network state and quality.
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12 If the alarm persists after checking all, reset the board.
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A2184321R PTPM CLOCK DEV NOT INIT
This alarm occurs when the initial state in the IEEE1588 clock module is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The initial state in the IEEE1588 clock module is abnormal.
Impact
All cell services are not available.
Remedy
On-site Actions
To identify and correct the problem:
1 (In case UAMA) Check the connection between the PSCM-P (Packet
Synchronization Clock Module - Plus) and the motherboard. The location of
the connection is shown in the following figure.
2 Check the IEEE1588 environment and take actions:
a Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
b Run the RTRV-PTPM-STS command to check the configuration of the
PTPM
c Check the BH interface used for 1588 PTPM communication with GM.
3 In case of UMP, Check the interface setting between UMP and PTP and take
actions.
a If the alarm lasts over 3 minutes, reset and restart the board.
b If the alarm is not cleared, replace the UMP board.
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4 In case of IMP, Check the interface setting between IMP and PTP and take
actions.
a After unmount and remount the IMP board, check if the alarm is clear.
b If the alarm is not cleared, replace the IMP board.
For information about UMP (or IMP) board replacement, see the Samsung MBS
Hardware Addition & Replacement Manual .
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A2184424R PTPM FREQUENCY HOLDOVER
EXCEED
This alarm occurs when the threshold time is exceeded after transition to a
holdover state.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The threshold time is exceeded after transition to a holdover state.
Impact
All cell services may be not available.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the grand master IP address is correct.
2 If there are problems with the GM(Grand Master) configuration, run the CHG-
GM-INFO command to change the configuration as necessary.
3 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM domain.
4 If there are problems with the PTPM domain configuration, run the CHG-
PTPM-CONF command to change the domain as necessary.
5 Run the RTRV-PTPM-ADDR
command to check the configuration of the
PTPM slave IP.
6 If there are problems with the PTPM slave IP configuration, run the CHG-IP-
ADDR command to change the IP of slave IP by checking IEEE1588 attribute.
7 If the problem cannot be solved by changing the configuration, continue to the
next step.
8 Run the ping command to check the communication setting and status between
the MBS and the IEEE1588 Master.
9 Check if the PTP packet count on the PTP interface is increasing normally.
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10 Check the Grand Master state and check if it is operating normally.
11 Check the network state and quality.
12 If the alarm persists after checking all, reset the board.
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A2184430R PTPM STARTUP LOCKING FAIL
This alarm is generated in unlocking 1588 system initialization.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
This alarm is generated in unlocking 1588 system initialization.
Impact
All cell services may be not available.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the grand master IP address is correct.
2 If there are problems with the GM(Grand Master) configuration, run the CHG-
GM-INFO command to change the configuration as necessary.
3 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM domain.
4 If there are problems with the PTPM domain configuration, run the CHG-
PTPM-CONF command to change the domain as necessary.
5 Run the RTRV-PTPM-ADDR command to check the configuration of the
PTPM slave IP.
6 If there are problems with the PTPM slave IP configuration, run the CHG-IP-
ADDR command to change the IP of slave IP by checking IEEE1588 attribute.
7 If the problem cannot be solved by changing the configuration, continue to the
next step.
8 Run the ping command to check the communication setting and status between
the MBS and the IEEE1588 Master.
9 Check if the PTP packet count on the PTP interface is increasing normally.
10 Check the Grand Master state and check if it is operating normally.
11 Check the network state and quality.
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12 If the alarm persists after checking all, reset the board.
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A2192025R SYNCE NO CURRENT MASTER
This alarm occurs when there is a problem with the SyncE quality grade.
Basic Information
Severity MAJOR
Relates to Hardware
Category COMMUNICATIONS
Possible Cause(s)
The quality of the SyncE master clock is lower than the Stratum 2 grade.
The SyncE master clock quality index (ESMC) is not received.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 If the QL SELECTED value is not one of the values below, check the SyncE
master status or configuration.
a Option 1: 2 (QL-PRC), 4 (QL-SSU-A), 8 (QL-SSU-B)
b Option 2: 1 (QL-PRS), 7 (QL-ST2), 4 (QL-TNC)
3 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
run the INIT-SYS command to reset the UMP.
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On-site Actions
To identify and correct the problem:
1 Check the SyncE Master environment.
2 If the alarm is not cleared after 15 minutes, run the INIT-SYS command to
reset and restart the UMP(or IMP).
3 If the alarm is not cleared, replace the UMP(or IMP).
For further information about checking the site environment, contact Samsung.
For information about board replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2192321R SYNCE CLOCK DEV NOT INIT
This alarm occurs when the SyncE initialization is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
IEEE1588 clock module initialization is abnormal.
Impact
All cell services may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 (In case UAMA) Check the connection between the PSCM-P (Packet
Synchronization Clock Module - Plus) and the motherboard. The location of
the connection is shown in the following figure.
2 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
3 If the QL SELECTED value is not one of the values below, check the SyncE
master status or configuration.
a Option 1: 2 (QL-PRC), 4 (QL-SSU-A), 8 (QL-SSU-B)
b Option 2: 1 (QL-PRS), 7 (QL-ST2), 4 (QL-TNC)
4 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
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To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the System LED Status to determine the initialization status. If the LED
is not blinking green, unmount the UMP(or IMP) card from the shelf and
remount.
2 Check the SyncE related port LED Status to determine the synchronization
system status in the eNB.
3 If LED is not working, disconnect the link cable from the external port and
connect the cable to the external port.
If the alarm is not cleared after 15 minutes, reset and restart the board by INIT-
SYS command.
4 Check the System LED Status. If the LED is not blinking green, unmount and
then remount the UMP (or IMP) card.
5 If the alarm is not cleared, replace the UMP (or IMP) board.
For information about board replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2192423R SYNCE NO CLOCK REF SIGNAL
This alarm occurs when the connection to the SyncE master (reference) is
abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Connection to the SyncE master (reference) is abnormal.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary
2 If the problem cannot be solved by changing the SyncE master configuration,
visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the SyncE port LED on the SyncE Master Server. If the
LED is off, disconnect the SyncE link cable from the port and re-connect it
again.
2 If the alarm is not cleared after 15 minutes, reset and restart the board.
3 If the alarm is not cleared after reset and restart, run INIT-SYS to re-
initialize.
4 Check the System LED Status. If the LED is not blinking green, unmount and
then remount the UMP (or IMP) board.
If the alarm is not cleared, replace the UMP (or IMP) board.
For information about board replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2192424R SYNCE FREQUENCY HOLDOVER
EXCEED
This alarm occurs when one week passes after a SyncE
NO_CURRENT_MASTER or a SyncE NO_CLOCK_REF_SIGNAL event occurs.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
One week passes after a SyncE NO_CURRENT_MASTER or a SyncE
NO_CLOCK_REF_SIGNAL occurs.
Impact
All cell services may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the SyncE port LED on the SyncE Master Server. If the
LED is off, disconnect the SyncE link cable from the port and re-connect it
again.
2 Check the status of the SyncE port LED on the eNB. If the LED is off,
disconnect the SyncE link cable from the external port and re-connect it again.
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A2192428R SYNCE CLOCK DEV FAIL
This alarm occurs when the Hardware block operation is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The Hardware block related SyncE is unlocked.
Impact
All cell services may be not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the SyncE port LED on the eNB. If the LED is off,
disconnect the SyncE link cable from the external port and re-connect it again.
2 If the alarm is not cleared after 15 minutes, reset and restart the board.
3 If the alarm is not cleared after reset and restart, run INIT-SYS to re-initialize.
4 Check the System LED Status. If the LED is not blinking green, unmount and
then remount the UMP(or IMP) board.
5 If the alarm is not cleared, replace the UMP(or IMP) board.
For information about board replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2192430R SYNCE STARTUP_LOCKING_FAIL
This alarm is generated when the system is initialized by INIT-SYS and it stays
in the unlock state.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
This alarm is generated when system is initialized by INIT-SYS and it stays in
the unlock state.
Impact
All cell services may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If thethe
visit problem cannot
site and be solved
perform on-siteby changing the SyncE master configuration,
actions.
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On-site Actions
To identify and correct the problem:
1 Check the status of the SyncE port LED on the eNB. If the LED is off,
disconnect the SyncE link cable from the external port and re-connect it again.
2 If the alarm is not cleared after 15 minutes, reset and restart the board.
3 If the alarm is not cleared after reset and restart, run INIT-SYS to re-initialize.
4 Check the System LED Status. If the LED is not blinking green, unmount and
then remount the UMP (or IMP) board.
5 If the alarm is not cleared, replace the UMP (or IMP) board.
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A2199202R SYS UDA
This alarm occurs when a user-defined alarm (UDA) is generated.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A user-defined alarm (UDA) is generated.
Impact
Varies with each UDA.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if clock device alarms are
generated.
3 Run the RTRV-PTPM-STS and the RTRV-SYNCE-STS commands to check
the clock device status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check if the UDA cable is properly connected to the UMP.
2 Check if the UDA cable is properly connected to each alarm device as
described in the installation manual.
3 If the UDA cable is not properly connected to the UMP or the alarm devices,
reconnect the cable to the UMP and the alarm devices, or re-wire the
connections to the alarm devices as described in the installation manual.
4 Check if the UDA cable is damaged or entangled. If the UDA cable is
damaged, replace the UDA cable.
5 Take the appropriate action to correct the potential cause of the alarm, and
monitor the alarm status. For example, in case of a door open alarm, close the
door of the enclosure and check if the alarm is cleared.
6 Unmount and remount the UMP and check if an alarm is generated after
loading completes.
7 If the alarm is cleared, record the current status and observe any reoccurrence.
8 If the alarm is not cleared, replace the UMP.
For information about UMP replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
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A2199209R SYS FAN FAIL
This alarm occurs when the fan does not work normally.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The fan is not connected.
The actual operation speed is lower than 60 % compared to the target speed
(varying depending on the temperature).
Impact
System cooling is impacted due to fan failure.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
Run the RTRV-ALM-LIST:SYS command to view system alarms.
To correct the problem:
Visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 If there is a FANM-C4 alarm, replace the fan. This alarm indicates the fan has
reached end of life and needs replacement.
For information about fan replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
2 Check if the replaced fan is working properly.
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A2199365R SYS NTP UPDATE ERROR
This alarm occurs when the system time cannot be updated due to an incorrect
server configuration or to a lack of connectivity with the NTP server.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The system time cannot be updated due to an incorrect server configuration or to a
lack of connectivity with the NTP server.
Impact
None.
Remedy
To identify and correct the problem:
1 Run the RTRV-NTP-CONF command to check if the IP address of the NTP
server is correctly configured.
2 If the IP address of the NTP server is not configured correctly, run the CHG-
NTP-CONF command to modify the IP address of the NTP server.
3 Run the ping command to verify connectivity between the eNB and NTP
server or LSM
4 After connecting to the LSM via the console. Check if the ntpdate to the NTP
server is working properly (ntpdate server IP).
5 If the NTP daemon is not working properly on the NTP server or the LSM,
restart the NTP service. (service ntpd restart)
6 Check if the NTP_UPDATE_ERROR
is cleared within several minutes.
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A2199460R SYS SERVICE OFF
This alarm occurs when all the cells for the eNB are disabled.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
All cells for the eNB are disabled.
Impact
All cell services are not available.
Remedy
To identify and correct the problem:
1 Run the RTRV-CELL-CONF command to check the cell configuration
information.
2 If all the cells are locked, run the CHG-CELL-CONF command to change the
cell configuration and unlock the cells.
3 If the alarm is not cleared, run the RTRV-CELL-STS command to check cell
status.
4 Check if an alarm is generated in the ECP, DSP, or RF units.
5 If an alarm is generated in the ECP (or IMP), take corrective measures specific
to the ECP(or IMP).
6 If an alarm is generated in the clock module (PTPM or SyncE), take a
corrective measures specific to the clock module (PTPM or SyncE).
7 If an alarm is generated in the DSP, take corrective measures specific to the
DSP.
8 If an alarm is generated in the RF unit, take corrective measures specific to the
RF unit.
If the alarm is not cleared after taking the appropriate corrective measures, contact
Samsung.
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A2199600R SYS MME COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the eNB and
the MME.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The eNB does not receive a response for the SCTP heartbeat from all the
equipped MMEs.
The S1AP connection setup between the eNB and all the equipped MMEs has
not been completed.
Impact
Out of LTE service.
Remedy
To identify and correct the problem:
1 Check if the failure is caused by a connection problem with the SCTP or with
the S1AP.
2 Run the RTRV-MME-CONF command to check the MME IP Address and
status.
3 If the MME IP Address is correct, run a ping command to the MME.
4 If the ping command result shows a connectivity problem (the MME is
unreachable), check the transport network between the eNB and the MME.
5 Check the status of the S1AP connection with the MME.
6 Check if the PLMN value obtained when running the RTRV-CELL-INFO
command is the same as the service provider’s PLMN value.
7 If the PLMN value is normal, contact the MME operator.
If the alarm is not cleared after taking the described actions, contact Samsung.
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A2199602R SYS SLEEPING CELL DETECTION
This alarm occurs when there is a sleeping cell.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
The diagnosis call function is activated ( DIAG_CALL_ENABLE is set to ON).
The value of DIAGCALLENABLE can be retrieved by running the RTRV-DIAG-
CONF command.
There is no RRC connection during TRIGGERING_CONDITION_TIMER
while no call is connected to the cell.
The value of TRIGGERING_CONDITION_TIMER can be retrieved by running
the RTRV-DIAG-CONF command.
There is no response to the paging call transmitted by the eNB call processing
block to the idle UE after TRIGGERING_CONDITION_TIMER
of PLD
DIAG_CALL_CONF.
Impact
None.
Defaults
The default value of TRIGGERING_CONDITION_TIMER is 1 hour.
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Remedy
To identify and correct the problem:
1 Check if an alarm is generated in an activated cell.
2 If an alarm is generated in an activated cell, there is no call connection to the
cell although the cell is activated. Check if the DSP status of the cell or the cell
status is normal.
3 If an alarm is generated although there is a call connection to the cell, then the
alarm is caused by incorrect operation. Run the CHG-DIAG-CONF command
to change the DIAG_CALL_ENABLE value to OFF.
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A2199605R SYS IND MME COMMUNICATION
FAIL
This alarm occurs when the S1 interface is in an abnormal state or the eNB cannot
receive the SCTP heartbeat response from the MME.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The S1 interface is in an abnormal state or the eNB cannot receive the SCTP
heartbeat response from the MME.
Impact
None.
Remedy
To identify and correct the problem:
1 Check if the failure is caused by a connection problem with the SCTP or with
the S1AP.
2 Run the RTRV-MME-CONF command to check the MME IP Address and
status.
3 If the MME IP Address is correct, run a ping command to the MME.
4 If the ping command result shows a connectivity problem (the MME is
unreachable), check the transport network between the eNB and the MME.
5 Check the status of the S1AP connection with the MME.
6 Check if the PLMN value obtained when running the
command is the same as the service provider’s PLMNRTRV-CELL-INFO
value.
7 If the PLMN value is normal, contact the MME operator.
If the alarm is not cleared after taking the described actions, contact Samsung.
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Reference
SDU Alarms at a Glance
Code Name Severity Relates to Category
A2100102R UMP PROCESS DOWN Major Software PROC
A2100217R UMP CPU TEMPERATURE HIGH Major Hardware ENV
A2100300R UMP DISK FULL All Software QOS
A2100301R UMP MEMORY FULL All Software QOS
A2100302R UMP OVERLOAD All Software QOS
A2100351R UMP CLOCK FAIL Major Hardware EQUIP
A2100370R UMP MEMORY FAIL Major Hardware EQUIP
A2100380R UMP PORT DOWN Major Hardware EQUIP
A2103100R IMP DSP RESTART Critical Software PROC
A2103102R IMP PROCESS DOWN Major Software PROC
A2103217R IMP CPU TEMPERATURE HIGH Major Hardware ENV
A2103300R IMP DISK FULL All Software QOS
A2103301R IMP MEMORY FULL All Software QOS
A2103302R IMP OVERLOAD All Software QOS
A2103351R IMP CLOCK FAIL Major Hardware EQUIP
A2103370R IMP MEMORY FAIL Major Hardware EQUIP
A2103372R IMP DSP FAIL Critical Software EQUIP
A2103376R IMP CPRI FAIL Major Hardware EQUIP
A2103378R IMP OPTIC TRANSCEIVER RX LOS Major Hardware EQUIP
A2103379R IMP OPTIC TRANSCEIVER TX FAULT Major Hardware EQUIP
A2103380R IMP PORT DOWN Major Hardware EQUIP
A2103607R IMP SFN FAIL Critical Hardware EQUIP
A2103627R IMP SOCFAIL Critical Software EQUIP
A2103628R IMP SOC RESTART Critical Software PROC
A2116100R ECP DSP RESTART Critical Software PROC
A2116102R ECP PROCESS DOWN Major Software PROC
A2116300R ECP DISK FULL All Software QOS
A2116301R ECP MEMORY FULL All Software QOS
A2116302R ECP OVERLOAD All Software QOS
A2116351R ECP CLOCK FAIL Major Hardware EQUIP
A2116367R ECP POWER FAIL Major Hardware EQUIP
A2116368R ECP FUNCTION FAIL Major Hardware EQUIP
A2116372R ECP DSP FAIL Critical Software EQUIP
A2116376R ECP CPRI FAIL Major Hardware EQUIP
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Code Name Severity Relates to Category
A2116378R ECP OPTIC TRANSCEIVER RX LOS Major Hardware EQUIP
A2116379R ECP OPTIC TRANSCEIVER TX FAULT Major Hardware EQUIP
A2116381R ECP COMMUNICATION FAIL Major Software EQUIP
A2116607R ECP SFN FAIL Major Hardware EQUIP
A2149210R RRH FAN ALARM Minor Hardware ENV
A2149216R RRH TEMPERATURE HIGH Major Hardware ENV
A2149351R RRH CLOCK FAIL Major Hardware EQUIP
A2149368R RRH FUNCTION FAIL Major Hardware EQUIP
A2149381R RRH COMMUNICATION FAIL Critical Software EQUIP
A2149384R RRH DC INPUT FAIL Major Hardware EQUIP
A2149385R RRH DISABLED Major Hardware EQUIP
A2149388R RRH LNA FAIL Minor Hardware EQUIP
A2149389R RRH LOW GAIN Major Hardware EQUIP
A2149391R RRH OVER POWER Major Hardware EQUIP
A2149392R RRH VSWR FAIL Major Hardware EQUIP
A2149395R RRH DIGITAL INPUT HIGH Minor Hardware EQUIP
A2149408R RRH DIGITAL INPUT LOW Minor Hardware EQUIP
A2149609R RRH RSSI HIGH Minor Hardware EQUIP
A2149610R RRH RSSI LOW Minor Hardware EQUIP
A2149649R RRH HW TYPE MISMATCH Major Hardware EQUIP
A2180001R UCR TOD_MSG_MISSED Major Software COM
A2180350R UCR ANTENNA_FAIL Major Hardware EQUIP
A2180361R UCR NO GPS SIGNAL Major Hardware EQUIP
A2180368R UCR FUNCTION_FAIL Critical Hardware EQUIP
A2180424R UCR FREQUENCY HOLDOVER EXCEED Major Hardware EQUIP
A2184001R PTPM TOD MSG MISSED Major Software COM
A2184003R PTPM NO CURRENT PTP MASTER Major Hardware COM
A2184320R PTPM NO PTP SIGNAL Minor Hardware EQUIP
A2184321R PTPM CLOCK DEV NOT INIT Critical Hardware EQUIP
A2184424R PTPM FREQUENCY HOLDOVER EXCEED Critical Hardware EQUIP
A2184430R PTPM STARTUP LOCKING FAIL Critical Hardware EQUIP
A2192025R SYNCE NO CURRENT MASTER Major Hardware COM
A2192321R SYNCE CLOCK DEV NOT INIT Critical Hardware EQUIP
A2192423R SYNCE NO CLOCK REF SIGNAL Major Hardware EQUIP
A2192424R SYNCE FREQUENCY HOLDOVER EXCEED Critical Hardware EQUIP
A2192428R SYNCE CLOCK DEV FAIL Critical Hardware EQUIP
A2192430R SYNCE STARTUP LOCKING FAIL Critical Hardware EQUIP
A2199202R SYS UDA All Hardware EQUIP
A2199209R SYS FAN FAIL Major Hardware ENV
A2199216R SYS TEMPERATURE HIGH Major Hardware ENV
A2199365R SYS NTP UPDATE ERROR Major Software EQUIP
A2199460R SYS SERVICE OFF Critical Software EQUIP
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Code Name Severity Relates to Category
A2199600R SYS MME COMMUNICATION FAIL Critical Software EQUIP
A2199602R SYS SLEEPING CELL DETECTION Major Software PROC
A2199605R SYS IND MME COMMUNICATION FAIL Major Software EQUIP
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A2100102R UMP PROCESS DOWN
This alarm occurs when a process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find a cause by analyzing the
core file and log file uploaded to the LSM.
Impact
If an alarm is generated continuously in a specific software block, service may not
be available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status to see if the process restarts10 times within 3 minutes.
2 If the process restarts more than 10 times during 3 minutes, run the INIT-SW
command to manually initiate the process restart.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2100217R UMP CPU TEMPERATURE HIGH
This alarm occurs when the CPU temperature exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The CPU temperature exceeds the threshold.
Impact
There may be damage to the system.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if a fan alarm is generated.
3 Run the RTRV-PRC-STS:UMP command to check the value of the
TEMPERATURE parameter.
Provide the log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:UMP command to reset the UMP.
2 Check if the any
and observe alarm is cleared. If the alarm is cleared, record the current status
reoccurrence.
3 If the alarm is not cleared, inspect the SDU at the installation site, and perform
on-site actions.
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On-site Actions_for SDU10
To identify and correct the problem:
1 Check that the fan is rotating normally.
2 Check the outside of the SDU to find any element or foreign material that may
have blocked the air flow.
3 If the fan is not rotating normally, replace the fan module.
4 Power-cycle the SDU. Check if an alarm is generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
For information about SDU10 replacement, see the Samsung SDU10 Installation
Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
On-site Actions_for SDU11
To identify and correct the problem:
1 Check the status of the STS LED on the fan module at the front of the SDU.
Green indicates Normal and Red indicate fan failure.
2 If the STS LED is green, check that the fan is rotating normally.
3 Check the outside of the SDU to find any element or foreign material that may
have blocked the air flow.
4 If the fan is not rotating normally, replace the fan module.
5 Power-cycle the SDU. Check if an alarm is generated after loading completes.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the Samsung SDU11 Installation
Manual.
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A2100300R UMP DISK FULL
This alarm occurs when the disk usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-DISK-UTIL command to check the disk area whose usage is higher
than the threshold value.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2100301R UMP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-MEM-UTIL command to check if actual memory usage is higher than
the threshold value.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see SDU10 Installation Manual or
SDU11 Installation Manual.
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A2100302R UMP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using RTRV-ALM-THR command.
Impact
Some software blocks to operate abnormally. If an alarm is generated continuously,
the UMP board may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-CPU-UTIL command to check if actual memory usage is higher than
the threshold value.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2100351R UMP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware.
Category EQUIPMENT
Possible Cause(s)
The clock frequency (10 MHz, Even) of the clock module has a deviation beyond
normal parameters or there is no clock.
Impact
Service may be not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
3 Run the RTRV-PTPM-INVT or RTRV-SYNCE-STS command to check the
firmware information of the clock module.
Provide log files to Samsung for further analysis.
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To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP.
Check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
On-site Actions for SDU10
To identify and correct the problem:
1 Check if the backhaul connection cables are connected properly to the front
side of the SDU. If a cable is disconnected or damaged, reconnect or replace
the cable.
2 Power-cycle the SDU. Check if an alarm is generated after loading completes.
3 If the alarm is cleared, record the current status and observe any reoccurrence.
4 If the alarm is not cleared, replace the SDU.
For information about SDU10 replacement, see the SDU10 Installation Manual
On-site Actions for SDU11
To identify and correct the problem:
1 Check the LED status at the front of the SDU.
a Green Blinking: Normal
b Red On: Alarms
CLOCK_DEV_NOT_INIT, STARTUP LOCKING FAIL
FREQUENCE_HOLDOVER_EXCEED,
TOD_MSG_MISSED(IEEE1588 only), CLOCK_DEV_FAIL(SYNCE
only)
c Orange On: Frequency holdover start status.
2 Check if the backhaul connection cables are connected properly to the front
side of the SDU. If a cable is disconnected or damaged, reconnect or replace
the cable.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU11 Installation Manual.
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A2100370R UMP MEMORY FAIL
This alarm occurs when Operation errors (data read/write errors) of the memory
device occur.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Operation errors (data read/write) of the memory device occur.
Impact
Some software blocks may operate abnormally.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
Provide log files to Samsung for further analysis
To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
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On-site Actions
To correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2100380R UMP PORT DOWN
This alarm occurs when the backhaul port is down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A link down failure (for example, due to a bad port connection) of the backhaul
port occurs.
Impact
The system cannot communicate with the LSM or external devices.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check the Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the UMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the Ethernet cable is correctly connected and that there is no
external damage.
2 Check that the optical cable is correctly connected and that there is no external
damage or bending.
3 Check the status of the equipment connected to the backhaul port (for example,
router, switch)
4 If the equipment connected to the backhaul port is not working properly, reset
or replace the equipment.
5 Power-cycle the SDU. Check if an alarm is generated after loading completes.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, Record the failure details to the RMA TAG and
replace the SDU. Record the details including port connection configuration
status, the optical cable type, etc.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103100R IMP DSP RESTART
This alarm occurs when the DSP resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image).
Impact
Cell services related to the IMP are not available during restart.
Remedy
To identify and correct the problem:
1 Run the INIT-DSP command to reset the DSP.
2 If the alarm is not cleared after taking the described actions, or if the alarm
occurs repeatedly, contact Samsung
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A2103102R IMP PROCESS DOWN
This alarm occurs when an IMP process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find the cause by analyzing
the core file and log file uploaded to the LSM.
Impact
If an alarm generates continuously in a specific software block, service may not be
available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status until the process restart occurs 10 times within 3
minutes.
2 If the process restart occurs more than 10 times during 3 minutes, run the
INIT-SW command to restart the process.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2103217R IMP CPU TEMPERATURE HIGH
This alarm occurs when the CPU temperature exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The CPU temperature exceeds the threshold.
Impact
There may be damage to the board.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if a fan alarm is generated.
3 Run the RTRV-PRC-STS:IMP command to check the value of the
TEMPERATURE parameter.
Provide the log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:IMP command to reset the IMP.
2 Check if the any
and observe alarm is cleared. If the alarm is cleared, record the current status
reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site, and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the fan is rotating normally.
2 Check the outside of the SDU to find any element or foreign material that may
have blocked the air flow.
3 If the fan is not rotating normally, replace the fan module.
For information about fan replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
4 Power-cycle the SDU. Check if an alarm is generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual .
On-site Actions for SDU11
To identify and correct the problem:
1 Check the status of the STS LED on the fan module at the front of the DU.
a Green: Normal
b Red: Fan failure
2 Check the outside of the SDU to find any element or foreign material that may
have blocked the air flow.
3 If the fan is not rotating normally, replace the fan module.
For information about fan replacement, see the Samsung MBS(LTE) Hardware
Addition and Replacement Manual for SLR 3.1.
4 Power-cycle the SDU. Check if an alarm is generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
For information about IMP replacement, see the SDU11 Installation Manual.
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A2103300R IMP DISK FULL
This alarm occurs when the disk usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR
command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-DISK-UTIL command to check the disk area whose usage is higher
than the threshold value.
3 Reset the IMP.
4 If the alarm is not cleared even after IMP is reset, replace the IMP.
For information about IMP replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual .
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A2103301R IMP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-MEM-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high memory usage, reset the IMP.
4 If the alarm is not cleared even after the IMP is reset, replace the IMP.
For information about board replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual .
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A2103302R IMP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using RTRV-ALM-THR command.
Impact
Some software blocks to operate abnormally. If an alarm is generated continuously,
the IMP board may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-CPU-UTIL command to check if actual memory usage is higher than
the threshold value.
3 If there is no software application with a high CPU usage, reset the IMP.
4 If the alarm is not cleared even after the IMP is reset, replace the IMP
For information about IMP replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual .
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A2103351R IMP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The clock frequency (10 MHz, Even) of the clock module has a deviation beyond
normal parameters or there is no clock.
Impact
Service may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
3 Run the RTRV-PTPM-INVT or RTRV-SYNCE-STS command to check the
firmware information of the clock module.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:IMP command to reset the IMP.
Check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103370R IMP MEMORY FAIL
This alarm occurs when Operation errors (data read/write errors) of the memory
device occur.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Operation errors (data read/write) of the memory device occur.
Impact
Some software blocks may operate abnormally.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:IMP command to reset the IMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103372R IMP DSP FAIL
This alarm occurs when there is a communication problem between the IMP and
the DSP.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The DSP initialization is not completed,
The CPU cannot receive the Keep-Alive response from the DSP,
The Core, the Modem or the FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP are not available.
Remedy
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared, go to step 2.
2 Run the INIT-DSP command to reset the DSP.
If the alarm is not cleared even after the DSP reset, contact Samsung.
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A2103376R IMP CPRI FAIL
This alarm occurs when Loss of Signal (LOS) or Loss of Frame (LOF) occurs in
the Common Platform Radio Interface (CPRI) layer.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Loss of Signal (LOS) or Loss of Frame (LOF) occurs in the Common Platform
Radio Interface (CPRI) layer.
LOS: An alarm is generated when more than 16 8B/10B violations are
detected in the overall CPRI hyper frame.
LOF: An alarm is generated when the hyper frame alignment (BYTE=K28.5
& Y=W=X=0) is not achieved on the CPRI synchronization state.
Impact
Cell services related to the RRH that is connected to the relevant IMP port are not
available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check firmware information.
2 Run the RTRV-PRC-STS command to check the IMP status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if IMP OPTIC
TRANSCEIVER RX LOS and IMP OPTIC TRANSCEIVER TX FAULT
alarms are generated.
2 Using LOS and LOF, you can check if the Rx path is normal. When an alarm
is generated, run the RTRV-RRH-STS command to check if the RRH is
normal.
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3 Run the INIT-RRH command to reset the RRH, and monitor if the alarm is
cleared.
4 If the alarm is not cleared, run the INIT-PRC:IMP command to reset the
RRH, and monitor if the alarm is cleared.
5 If the alarm is not cleared, visit the site to perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103378R IMP OPTIC TRANSCEIVER RX LOS
This alarm occurs when the optical cable is disconnected or when the optical
signal level falls below the normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The optical cable is disconnected or the optical signal level is below the normal
parameters.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check the IMP
status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:IMP command to reset the IMP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103379R IMP OPTIC TRANSCEIVER TX
FAULT
This alarm occurs when the monitored power level of the signal generated by the
laser diode in the optical module is abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The monitored power level of the laser diode signal in the optical module
(Modulation Current, Bias Current) is abnormal.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check the IMP
status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:IMP command to reset the IMP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103380R IMP PORT DOWN
This alarm occurs when the backhaul port is down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A link down failure (for example, due to a bad port connection) of the backhaul
port occurs.
Impact
The board cannot communicate with the LSM or external devices.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check the Clock Device alarms are
generated.
Provide log files to Samsung for further analysis.
To correct the problem:
1 In the CLI window, run the INIT-PRC:IMP command to reset the IMP and
then check if an alarm is generated.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, inspect the IMP at the installation site and perform
on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check that the Ethernet cable is correctly connected and that there is no
external damage.
2 Check that the optical cable is correctly connected and that there is no external
damage or bending.
3 Check the status of the equipment connected to the backhaul port (for example,
router, switch)
4 If the equipment connected to the backhaul port is not working properly, reset
or replace the equipment.
5 Power-cycle the SDU. Check if an alarm is generated after loading completes.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, Record the failure details to the RMA TAG and
replace the SDU. Record the details including port connection configuration
status, the optical cable type, etc.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2103607R IMP SFN FAIL
This alarm occurs when there is no increase or decrease in SFN for more than 10
consecutive measurements at 10ms intervals.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SFN is measured every 10 ms. If there is no increase or decrease in SFN for
more than 10 consecutive measurements, an alarm is generated.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:IMP command to check the firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
command to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
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A2103627R IMP SOC FAIL
This alarm occurs when there is a communication problem between the IMP and the SOC.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The SOC initialization is not completed,
The CPU cannot receive the Keep-Alive response from the SOC,
The Core, the Modem or the FPGA of the SOC is not operating normally.
Impact
Cell services related to the SOC are not available.
Remedy
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared, go to step 2.
2 Run the INIT-SOC command to reset the SOC.
If the alarm is not cleared even after the SOC reset, contact Samsung.
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A2103628R IMP SOC RESTART
This alarm occurs when the SOC resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The SOC resets and restarts (by using the SOC Reset command or replacing the
SOC image).
Impact
Cell services related to the SOC are not available during restart.
Remedy
To identify and correct the problem:
1 Run the INIT-SOC command to reset the SOC.
2 If the alarm is not cleared after taking the described actions, or if the alarm
occurs repeatedly, contact Samsung.
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A2116100R ECP DSP RESTART
This alarm occurs when the DSP resets and restarts.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Possible Cause(s)
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image)
Impact
Cell services related to the ECP are not available during restart.
Remedy
To identify and correct the problem:
Run the INIT-DSP command to reset the DSP.
If the alarm is not cleared after taking the described actions, or if the alarm occurs
repeatedly, contact Samsung.
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A2116102R ECP PROCESS DOWN
This alarm occurs when an ECP process is deactivated.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
This happens when a process is deactivated. You can find a cause by analyzing the
core file and log file uploaded to the LSM.
Impact
If an alarm generates continuously in a specific software block, service may be not
available.
Remedy
Whenever a process becomes deactivated, the process will be restarted
automatically within 3 seconds.
To identify whether you need to take action and to correct the problem:
1 Monitor the alarm status until the process restart occurs 10 times within 3
minutes.
2 If the process restart occurs more than 10 times during 3 minutes, run the
INIT-SW command to restart the process.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116300R ECP DISK FULL
This alarm occurs when the network processor is not sending and/or receiving
packets.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The disk usage exceeds the threshold.
The threshold can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-DISK-UTIL command to check the disk area whose usage is higher
than the threshold value.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
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For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116301R ECP MEMORY FULL
This alarm occurs when the memory usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The memory usage exceeds the threshold.
The threshold can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally.
Defaults
Minor: 95 %, Major: 96 %, Critical: 97 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR command to
change it to an appropriate value. If the threshold value is normal, run the
RTRV-MEM-UTIL command to check if actual memory usage is higher than
the threshold value.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116302R ECP OVERLOAD
This alarm occurs when the CPU usage exceeds the threshold.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Possible Cause(s)
The CPU usage exceeds the threshold.
The threshold value can be retrieved using the RTRV-ALM-THR command.
Impact
Some software blocks may operate abnormally. If an alarm is generated
continuously, the SDU may reset.
Defaults
Minor: 85 %, Major: 90 %, Critical: 95 %
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-THR
command to check the threshold value.
2 If the threshold value is too small, run the CHG-ALM-THR
command to
change it to an appropriate value.
3 If the threshold value is normal, run the RTRV-CPU-UTIL command to
check if actual memory usage is higher than the threshold value.
4 Power-cycle the SDU. Check if an alarm is generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
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For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116351R ECP CLOCK FAIL
This alarm occurs when the clock frequency deviation exceeds normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Any of the following clocks is out of the required frequency range, as monitored
on the EPLD clock monitoring block:
30.72 MHz,
10 ms,
BFN
Even clock.
Impact
Service may not be available due to a CPRI Failure (RRU Interface).
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
commands to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 If the frequency of the Clock Device (IEEE1588 or Sync-E) is normal, run the
INIT-PRC:ECP command to reset the ECP, and monitor if the alarm is
cleared.
2 If the alarm is not cleared, run the INIT-PRC:UMP command to reset the
UMP, and monitor if the alarm is cleared.
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3 If the alarm is not cleared, visit the site to perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116367R ECP POWER FAIL
This alarm occurs when there is a problem with the power supply.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Any of the voltage values monitored on the board have a deviation of more than
±10 %. There are nine voltage values ranging from 0.9 V through 3.3 V that are
being monitored on the board.
Impact
Cell services related to the ECP are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
Run the RTRV-PRC-STS, RTRV-ALM-LIST commands to check the ECP
status.
Provide log files to Samsung for further analysis.
If the ECP is experiencing a power failure, status information cannot be collected
from the ECP.
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A2116368R ECP FUNCTION FAIL
This alarm occurs when a specific function fails in the software.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
If a specific function fails in the software, the Hardware Function Fail Alarm
signal occurs when the CPU writes it into the Function Fail Register of the PLD.
In addition, the Function Fail alarm signal occurs when a Push Button Reset, a
Watchdog Reset, or a Self Reset occurs.
Impact
Cell Services related to the ECP are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site to perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116372R ECP DSP FAIL
This alarm occurs when there is a communication problem between the UMP and
the DSP.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
This alarm may occur when:
The DSP initialization is not completed,
The UMP cannot receive the Keep-Alive response from the DSP,
The Core, the Modem or the FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP are not available.
Remedy
After checking the alarm message, take the following action to clear the alarm that
is not cleared for a long time.
To identify whether you need to take action and to correct the problem:
1 After the onset of the alarm, monitor the system to see if the alarm clears. If
the alarm is not cleared within go to step 2.
2 Run the INIT-DSP command to reset the DSP.
If the alarm is not cleared even after the DSP reset, contact Samsung.
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A2116376R ECP CPRI FAIL
This alarm occurs when Loss of Signal (LOS) or Loss of Frame (LOF) occurs in
the Common Platform Radio Interface (CPRI) layer.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Loss of Signal (LOS) or Loss of Frame (LOF) occurs in the Common Platform
Radio Interface (CPRI) layer.
LOS: An alarm is generated when more than 16 8B/10B violations are
detected in the overall CPRI hyper frame.
LOF: An alarm is generated when the hyper frame alignment (BYTE=K28.5
& Y=W=X=0) is not achieved on the CPRI synchronization state.
Impact
Cell services related to the RRH that is connected to the relevant ECP port are not
available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS command to check ECP status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if ECP OPTIC
TRANSCEIVER RX LOS and ECP OPTIC TRANSCEIVER TX FAULT
alarms are generated.
2 Using LOS and LOF, you can check if the Rx path is normal. When an alarm
is generated, run the RTRV-RRH-STS command to check if the RRH is
normal.
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3 Run the INIT-RRH command to reset the RRH, and monitor if the alarm is
cleared.
4 If the alarm is not cleared, run the INIT-PRC:ECP command to reset the
RRH, and monitor if the alarm is cleared.
5 If the alarm is not cleared, visit the site to perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116378R ECP OPTIC TRANSCEIVER RX LOS
This alarm occurs when the optical cable is disconnected or when the optical
signal level falls below the normal parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The optical cable is disconnected or the optical signal level is below the normal
parameters.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the INIT-PRC:ECP command to reset the ECP, and monitor if the
alarm is cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116379R ECP OPTIC TRANSCEIVER TX
FAULT
This alarm occurs when the power level of the laser diode signal in the optical
module is abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The monitored power level of the laser diode signal in the optical module
(Modulation Current, Bias Current) is abnormal.
Impact
Service is disabled for the link.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check firmware information.
2 Run the RTRV-PRC-STS, RTRV-ALM-LIST command to check ECP status.
Provide log files to Samsung for further analysis.
To correct the problem:
1 Run the command to reset the ECP, and monitor if the
alarm is INIT-PRC:ECP
cleared.
2 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check the optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 Power-cycle the SDU. Check if an alarm is generated after loading completes.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
If the alarm occurs repeatedly after taking the described actions, please notify
Samsung.
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A2116381R ECP COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the UMP and
the ECP.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The main processor (UMP) did not receive the Keep-Alive response from the ECP.
Impact
Cell services related to the ECP are not available.
Remedy
To identify and correct the problem:
1 Run the RTRV-ALM-LIST command to check if the POWER_FAIL or the
FUNCTION_FAIL alarm is generated.
2 If the POWER_FAIL or the FUNCTION_FAIL alarm is generated, run the
INIT-PRC:ECP command to reset ECP to clear the alarm.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
4 If the POWER_FAIL or the FUNCTION_FAIL are not generated when you
first check for alarms (at Step 1), run the ping command from the UMP to
the ECP board to check if the communication status is normal.
5 If the result
reached), ping shows a connectivity problem (the ECP cannot be
runofthe INIT-PRC:UMP command to reset UMP.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2116607R ECP SFN FAIL
This alarm occurs when there is no increase or decrease in SFN for more than 10
consecutive measurements at 10ms intervals.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SFN is measured every 10 ms. If there is no increase or decrease in SFN for
more than 10 consecutive measurements, an alarm is generated.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:ECP command to check the firmware information.
2 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS, RTRV-ALM-LIST
command to check the clock related status and alarm occurrence.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 If the frequency of the Clock Device (IEEE1588 or Sync-E) is normal, run the
command to reset the ECP, and monitor if the alarm is
INIT-PRC:ECP
cleared.
2 If the alarm is not cleared, run the INIT-PRC:UMP command to reset the
UMP, and monitor if the alarm is cleared.
3 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2149210R RRH FAN ALARM
This alarm occurs when a fan does not work normally. The actual speed is less
than 60 % of Target speed in 5 minutes.
Basic Information
Severity MINOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The fan is not properly connected to SRU.
The actual operation speed (varies depending on the temperature) is lower than
compared to the target speed.
There is a communication problem between the fan and the fan controller
board.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
Do the following:
Run the RTRV-ALM-LIST: RRH command to check FAN alarm occurrence
information.
On-site Actions
To identify and correct the problem:
1 Check that the fan is mounted properly.
2 If the fan is mounted properly, power-cycle the RRH.
3 Check if the fan is working normally.
4 If the fan is working normally, record the current status and observe any
reoccurrence
5 If the fan is not working normally, replace the fan.
6 After replacing the fan, check if the alarm is cleared.
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7 If the alarm is cleared, record the current status and observe any reoccurrence.
8 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149216R RRH TEMPERATURE HIGH
This alarm occurs when the value of the RF unit temperature sensor is above the
threshold value.
Basic Information
Severity MINOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The value of the RF unit temperature sensor is above the threshold value
Impact
Service (call) is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version and observe if the alarm occurs again.
4 If the alarm occurs after the firmware update, run the INIT-RRH command to
reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, check if the same alarm is generated in an adjacent
RRH, to rule out a problem related to the ambient temperature.
4 If the same alarm is not generated in an adjacent RRH, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
6 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP that is connected to the RRH. If there is a problem with the ECP,
replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual .
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A2149368R RRH FUNCTION FAIL
This alarm occurs when the RU power cycles or all the paths are shut down.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
RU power cycles or all the paths are shut down.
Impact
Service (call) is not available
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP (or IMP) command to check if CPRI FAIL
is generated in the ECP (or IMP).
3 Run the RTRV-PTPM-STS, RTRV-SYNCE-STS command to check the
clock device status information.
4 Run the RTRV-RRH-STS command to check the RRH status information.
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To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149381R RRH COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the UMP and
the RRH.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The main processor (UMP) did not receive the Keep-Alive response from the RRH.
Impact
Cell services related to the RRH is not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST command to check if the CPRI_FAIL alarm is
generated at the RHH connection port.
2 If a CPRI_FAIL alarm occurs, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the cable connection. Disconnect and reconnect the cable. If the cable is
properly connected, inspect the cable for damage. Replace the cable if
necessary.
2 If the alarm is not cleared after taking the described actions, power-cycle the
RRH.
3 If the alarm is not cleared even after the RRH is power-cycled, replace the
RRH.
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For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149384R RRH DC INPUT FAIL
This alarm occurs when the DC power input of the RF unit is not within normal
parameters.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The DC power input of the RF unit is not normal.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST command to check the alarms generated in the
RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW
command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
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5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the cable status of the rectifier connected to the RRH.
2 Disconnect the power cable from the RRH and check the voltage of the power
connector.
3 If the measured voltage is normal, power on the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149385R RRH DISABLED
This alarm occurs when the RRH is disabled.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The RRH is disabled due to the following reasons.
Initial status,
A command forced the RRH to shut down,
An alarm caused the RRH to shut down.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check if the RRH is disabled.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149388R RRH LNA FAIL
This alarm occurs when the LNA Fail state lasts for 10 or more seconds.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
LNA Fail condition is maintained. This occurs when the LNA Fail (< 100 mA or >
250 mA) state lasts for 10 or more seconds.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP (or IMP) command to check the alarm
generated in the ECP (or IMP).
3 Run the RTRV-RRH-STS command to check the RRH status information and
RSSI level.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149391R RRH OVER POWER
This alarm occurs when the output power exceeds the threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The output power is more than 1.5 dB higher than the rated power
Occurrence: Output Power ≥ 47.5 dBm
Alarm type: Over Power Alarm
Duration: 2 seconds or more
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the FA_TSSI_IQ_LEVEL and
TX_RF_POWER of RRH.
3 Run the RTRV-ALM-LIST:ECP (or IMP) command to check the alarm
generated in the ECP (or IMP).
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To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the RRH optical cable connection.
2 If the optical cable is not properly connected, disconnect and reconnect the
optical cable. Clean the optical cable connector if necessary.
3 If the cable is properly connected, power-cycle the RRH.
4 If the alarm is cleared, record the current status and observe any reoccurrence.
5 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149392R RRH VSWR FAIL
This alarm occurs when the VSWR measurement (return loss) is below the
threshold.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The VSWR measurement (return loss) is below the threshold.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
3 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Change the tilting of the antenna that is connected to the RRH that is
experiencing the alarm. Observe the changes in the VSWR fail alarm and
determine if the problem is due to the Tx output of an adjacent sector.
2 Check the antenna cables. Check the antenna for defects. Check the assembly
condition and the degree of protection against rain. If water entered between
the antenna cable and the connectors, a VSWR fail alarm may occur. Use a
hair dryer to thoroughly dry each connector, and test again.
3 If the VSWR returns to the normal level, apply rainproof silicone molding to
the RRH antenna port, antenna RF cable, and antenna port.
4 If the VSWR does not return to the normal level, connect an antenna and
antenna cable that do not have defects.
5 If an alarm persists after taking the described actions, power-cycle the RRH.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149395R RRH DIGITAL INPUT HIGH
This alarm occurs when the digital input power level is at the threshold or higher
than the threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The digital input power level is at the threshold or higher.
Impact
Cell services related to the RRH are not available.
Defaults
18,022,000 IQ level
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP (or IMP) command to check the alarm
generated in the DU.
3 Run the RTRV-RRH-STS command to check the RRH status information.
4 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
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To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
4 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP (or IMP) that is connected to the RRH. If there is a problem with the
ECP (or IMP), replace the SDU.
For information about ECP replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2149408R RRH DIGITAL INPUT LOW
This alarm occurs when the digital input power level is at the threshold or below
the threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The digital input power level is at the threshold or less.
Impact
None.
Defaults
16,900 IQ level
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-ALM-LIST:ECP (or IMP) command to check the alarm
generated in the DU.
3 Run the RTRV-RRH-STS command to check the RRH status information.
4 Run the RTRV-RRH-CONF command to check the RRH configuration
information and VSWR.
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To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
4 If the alarm is not cleared even after the RRH is replaced, check the status of
the ECP (or IMP) that is connected to the RRH. If there is a problem with the
ECP (or IMP), replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2149609R RRH RSSI HIGH
This alarm occurs when the RSSI value is higher than the high threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The Received Signal Strength Indication (RSSI) value, measured at a fixed
interval, is higher than the high threshold that is set by the operator.
Use the RTRV-RRH-CONF command to retrieve the threshold value.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RSSI of the RRH.
3 Run the RTRV-RRH-CONF command to check the RSSI threshold.
To identify and correct the problem:
1 If the threshold value is set too low, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
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A2149610R RRH RSSI LOW
This alarm occurs when the RSSI value is lower than the low threshold.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The Received Signal strength indication (RSSI) value, measured at a fixed interval,
is lower than the low threshold that is set by the operator.
Use the RTRV-RRH-CONF command to retrieve the threshold value.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RSSI of the RRH.
3 Run the RTRV-RRH-CONF command to check the RSSI threshold.
To identify and correct the problem:
1 If the threshold value is set too high, run the CHG-RRH-CONF command to
change it to an appropriate value.
2 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
3 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
4 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
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6 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2149649R RRH HW TYPE MISMATCH
This alarm occurs when the connected RRH H/W type mismatches with
configured one.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Connected RRH H/W type did not match the configured RRH H/W type.
Impact
Cell services related to the RRH are not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:RRH command to check the alarms generated in
the RRH.
2 Run the RTRV-RRH-STS command to check the RRH status information.
3 Run the RTRV-RRH-CONF command to check the RRH configuration
information and configured H/W type.
To identify and correct the problem:
1 If an upper level alarm is generated, clear that alarm first.
2 Run the RTRV-RRH-CONF command to check the RRH configuration
information and configured RRH type.
3 Run the RTRV-RRH-INVT command to check the RRH type.
4 Check if the RRH type of the result step 2 and step 3 are the same. If they are
different, degrow and regrow the RRH using CHG-RRH-CONF.
5 Run CHG-RRH-CONF command to configure the RRH type.
6 Run the RTRV-RRH-INVT command to check if the firmware version
installed in the RRH is the latest version.
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7 If the firmware version is not the latest, run the UDT-RRH-FW command to
update the firmware to the latest version, and observe if the alarm occurs again.
8 If the alarm occurs again after the firmware update, run the INIT-RRH
command to reset the RRH.
9 If the alarm is cleared, record the current status and observe any reoccurrence.
10 If the alarm is not cleared, visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Power-cycle the RRH.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the RRH.
For information about RRH replacement, see the Samsung MBS Hardware
Addition & Replacement Manual .
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A2180350R UCR ANTENNA FAIL
This alarm occurs when the antenna cable is disconnected
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The feeding current to the antenna side is at the specified ‘open’ or ‘short’
level.
The antenna cable is disconnected.
Impact
No impact to the system directly, but it can be the reason for UCR LOCKING
FAIL and UCR FREQUENCY HOLDOVER EXCEED alarm messages.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
Run the RTRV-UCR-STS command to check the UCR status information.
If the GPS clock is not received due to the UCR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 1 week, the clock input may not be stable.
On-site Actions
To identify and correct the problem:
1 Check the cable connection of GPS antenna system.
2 Check the alarm is cleared after replacing GPS Antenna system including GPS
Arrestor, Line amplifier and so on.
3 If the alarm is not cleared after step 1 and step 2, reset the UMP (or IMP).
4 If the alarm is not cleared after a reset of the UMP (or IMP), replace the UMP
(or IMP).
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For information about UMP (or IMP) board replacement, see the SDU Installation
Manual .
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A2180361R UCR NO GPS SIGNAL
This alarm occurs when the normal GPS satellite signal cannot be received.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A normal GPS satellite signal is not received.
No GPS satellite tracking for one hour.
Impact
No impact to System directly but it can be the reason for UCR FREQUENCY
HOLDOVER EXCEED.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Run the RTRV-UCR-STS command to check the UCR status information.
2 Run the RTRV-ALM-LIST command and check if the UCR ANTENNA
FAIL alarm is generated.
3 If the alarm is generated, it is the reason for UCR FREQUENCY
HOLDOVER EXCEED.
See UCR ANTENNA FAIL.
On-site Actions
To identify and correct the problem:
1 Check the cable connection of GPS antenna system
2 Check if the alarm is cleared after replacing GPS Antenna system including
GPS Arrestor, Line amplifier and so on.
3 Check the status of GPS Antenna parts, if no error is found, replace the UMP
(or IMP).
4 If the alarm is not cleared after step 1 and step 2, reset the UMP (or IMP).
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5 If the alarm is not cleared, replace the UMP (or IMP).
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A2180368R UCR FUNCTION FAIL
This alarm occurs when UCR module failure has occurred.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The UCR is reset by restarting the UCR or when a UCR module failure occurs.
Power failure (when the input power is 5.2 V or lower and 5.8 V or higher).
The Electronic Frequency Control (EFC) value is either +100 % or -100 %.
Deviation failure: Even sec (or 1 PPS) jumps over 100 ns.
Time Not Set: GPS time is not set and it is neither Active nor Standby.
Impact
All cell services are not available
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
Run the RTRV-UCR-STS command to check the UCR status information.
On-site Actions
To identify and correct the problem:
1 Check the LED status of the board.
2 Check the initialization status of the board.
3 Reset or mount/unmount the board to re-initialize it.
4 Replace the board if the alarm persists after re-initializing the board.
For information about UMP (or IMP) board replacement, see the SDU Installation
Manual .
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If the holdover clock mode of the UCR continues for more than 1 week, the clock
is unreliable.
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A2184001R PTPM TOD MSG MISSED
This alarm occurs when the UMP does not receive the TOD message from the
PTPM.
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Possible Cause(s)
The main processor (UMP or IMP) does not receive the TOD message from the
PTPM.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To identify and correct the problem:
1 Run the RTRV-PTPM-STS command to check the communication status with
the PTPM. Check that the master IP address is correct.
2 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
3 If there are problems with the PTPM configuration, run the CHG-PTPM-
CONF command to change the configuration as necessary.
4 If the alarm is not cleared, visit the site and perform on-site actions.
5 Run the INIT-PRC:UMP (or IMP) command in the CLI window to reset the
UPM (or IMP). Check if an alarm is generated.
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On-site Actions
To identify and correct the problem:
1 If the alarm is not cleared, power-cycle the SDU. Check if an alarm is
generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2184003R PTPM NO CURRENT PTP MASTER
This alarm occurs when the IEEE1588 clock slave module fails to collect
information from the grand master clock when normal communication between the
two is available.
Basic Information
Severity MAJOR
Relates to Hardware
Category COMMUNICATIONS
Possible Cause(s)
The IEEE1588 clock slave module fails to collect information from the grand
master clock when normal communication between the two is available.
Impact
None.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the status of the PTPM.
2 Check the PTPM device state. The value of the PTPM device state should be
PTPM_RUNNING.
3 Check the lock state. The clock signal should be in the PTP_UNLOCKING
state.
4 Check that the Grand Master Clock IP address is configured.
5 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
6 Check that the PTP slave IP address is configured.
7 Check that the ptp domain value is configured.
8 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
9 Run the RTRV-PTPM-CONF command to check the configuration of the slave
IP address and domain number.
10 Run the RTRV-GM-INFO command to check the configuration of the Grand
Master IP address.
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11 Run the RTRV-PTPM-STS command to check the PTPM status and current
Grand Master IP address.
12 If there are problems with the PTPM or the Grand Master Clock configuration,
run the CHG-PTPM-CONF or the CHG-GM-INFO command to change the
configuration as necessary.
13 If the problem cannot be solved by changing the PTPM or the Grand Master
Clock configuration, continue to the next step.
14 Run the ping command to check the communication setting and status
between the UMP PTP and the IEEE1588 Master.
15 If the alarm persists for more than 2 minutes, power-cycle the SDU.
16 Check if the PTP packet count on the PTP interface is increasing normally.
17 Check the Grand Master state and check if it is operating normally.
18 Check the network state and quality.
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A2184320R PTPM NO PTP SIGNAL
This alarm occurs when the SPLL state in the IEEE1588 clock module is abnormal.
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The SPLL state in the IEEE1588 clock module is abnormal.
Impact
None.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the status of the PTPM.
2 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
3 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
4 Run the RTRV-PTPM-CONF command to check the configuration of the slave
IP address and domain number.
5 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
6 Run the RTRV-PTPM-STS command to check the PTPM status and current
Grand Master IP address.
7 If there are problems with the PTPM or the Grand Master Clock configuration,
run the CHG-PTPM-CONF or the CHG-GM-INFO command to change the
configuration as necessary.
8 If the problem cannot be solved by changing the PTPM or the Grand Master
Clock configuration, continue to the next step.
9 Run the ping command to check the communication setting and status
between the UMP PTP and the IEEE1588 Master.
10 Check if the PTP packet count on the PTP interface is increasing normally.
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A2184321R PTPM CLOCK DEV NOT INIT
This alarm occurs when the initial state in the IEEE1588 clock module is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The initial state in the IEEE1588 clock module is abnormal.
Impact
All cell services are not available.
Remedy
On-site Actions
To identify and correct the problem:
1 Check the IEEE1588 environment and take actions.
2 Check the interface setting between UMP (or IMP) and PTP and take actions.
3 If the alarm is not cleared after 15 minutes, run the INIT-PRC:UMP (or IMP)
command in the CLI window to reset the UPM (or IMP). Check if an alarm is
generated.
4 If the alarm is not cleared, power-cycle the SDU. Check if an alarm is
generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2184424R PTPM FREQUENCY HOLDOVER
EXCEED
This alarm occurs when the threshold time is exceeded after transition to a
holdover state.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
The threshold time is exceeded after transition to a holdover state.
Impact
All cell services may not be available.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the status of the PTPM.
2 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
3 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
4 Run the RTRV-PTPM-CONF command to check the configuration of the slave
IP address and domain number.
5 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
6 Run the RTRV-PTPM-STS command to check the PTPM status and current
Grand Master IP address.
7 If there are problems with the PTPM or the Grand Master Clock configuration,
run the CHG-PTPM-CONF or the CHG-GM-INFO command to change the
configuration as necessary.
8 If the problem cannot be solved by changing the PTPM or the Grand Master
Clock configuration, continue to the next step.
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9 Run the ping command to check the communication setting and status
between the UMP PTP and the IEEE1588 Master.
10 Check if the PTP packet count on the PTP interface is increasing normally.
11 Check the Grand Master state and check if it is operating normally.
12 Check the network state and quality.
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A2184430R PTPM STARTUP LOCKING FAIL
This alarm is generated in unlocking 1588 system initialization.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
This alarm is generated in unlocking 1588 system initialization.
Impact
All cell services may not be available.
Remedy
To check the status of the IEEE1588 Grand Master Clock and to take
corrective actions:
1 Run the RTRV-PTPM-STS command to check the status of the PTPM.
2 Run the RTRV-PTPM-CONF command to check the configuration of the
PTPM.
3 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
4 Run the RTRV-PTPM-CONF command to check the configuration of the slave
IP address and domain number.
5 Run the RTRV-GM-INFO command to check the configuration of the
IEEE1588 Grand Master Clock.
6 Run the RTRV-PTPM-STS command to check the PTPM status and current
Grand Master IP address.
7 If there are problems with the PTPM or the Grand Master Clock configuration,
run the CHG-PTPM-CONF or the CHG-GM-INFO command to change the
configuration as necessary.
8 If the problem cannot be solved by changing the PTPM or the Grand Master
Clock configuration, continue to the next step.
9 Run the ping command to check the communication setting and status
between the UMP PTP and the IEEE1588 Master.
10 Check if the PTP packet count on the PTP interface is increasing normally.
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11 Check the Grand Master state and check if it is operating normally.
12 Check the network state and quality.
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A2192025R SYNCE NO CURRENT MASTER
This alarm occurs when there is a problem with the SyncE quality grade.
Basic Information
Severity MAJOR
Relates to Hardware
Category COMMUNICATIONS
Possible Cause(s)
The quality of the SyncE master clock is lower than the Stratum 2 grade.
The SyncE master clock quality index (ESMC) is not received.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 If the QL SELECTED value is not one of the values below, check the SyncE
master status or configuration.
a Option 1: 2 (QL-PRC), 4 (QL-SSU-A), 8 (QL-SSU-B)
b Option 2: 1 (QL-PRS), 7 (QL-ST2), 4 (QL-TNC)
3 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
run the INIT-SYS command in the CLI window to reset the UPM. Check if
an alarm is generated.
3 If the alarm persists, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2192321R SYNCE CLOCK DEV NOT INIT
This alarm occurs when the SyncE initialization is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
IEEE1588 clock module initialization is abnormal.
Impact
All cell services may be not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 If the QL SELECTED value is not one of the values below, check the SyncE
master status or configuration.
a Option 1: 2 (QL-PRC), 4 (QL-SSU-A), 8 (QL-SSU-B)
b Option 2: 1 (QL-PRS), 7 (QL-ST2), 4 (QL-TNC)
3 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2192423R SYNCE NO CLOCK REF SIGNAL
This alarm occurs when the connection to the SyncE master (reference) is
abnormal.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
Connection to the SyncE master (reference) is abnormal.
Impact
None.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
run theifINIT-SYS
Check an alarm is command
generated.in the CLI window to reset the UPM (or IMP).
3 If the alarm persists, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
4 Power-cycle the SDU. Check if an alarm is generated after loading completes.
5 If the alarm is cleared, record the current status and observe any reoccurrence.
6 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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Chapter 3 SDU Alarm Reference
A2192424R SYNCE FREQUENCY HOLDOVER
EXCEED
This alarm occurs when one week passes after a SyncE
NO_CURRENT_MASTER or a SyncE NO_CLOCK_REF_SIGNAL event occurs.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
One week passes after a SyncE NO_CURRENT_MASTER or a SyncE
NO_CLOCK_REF_SIGNAL occurs.
Impact
All cell services may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
run the INIT-SYS command in the CLI window to reset the UPM (or IMP).
Check if an alarm is generated.
3 If the alarm persists, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2192428R SYNCE CLOCK DEV FAIL
This alarm occurs when the Hardware block operation is abnormal.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
IEEE1588 clock module initialization is abnormal.
Impact
All cell services may be not available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If the problem cannot be solved by changing the SyncE master configuration,
run the INIT-SYS command in the CLI window to reset the UPM (or IMP).
Check if an alarm is generated.
3 If the alarm persists, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2192430R SYNCE STARTUP_LOCKING_FAIL
This alarm is generated when the system is initialized by INIT-SYS and it stays
in the unlock status.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
This alarm is generated when the system is initialized by INIT-SYS and it stays in
the unlock status.
Impact
All cell services may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-SYNCE-STS command to check the status of the SyncE
master.
2 Run the RTRV-SYNCE-CONF command to check the configuration of the
SyncE master.
To correct the problem:
1 If there are problems with the SyncE master configuration, run the CHG-
SYNCE-CONF command to change the configuration as necessary.
2 If thethe
visit problem cannot
site and be solved
perform on-siteby changing the SyncE master configuration,
actions.
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On-site Actions
To identify and correct the problem:
1 Power-cycle the SDU. Check if an alarm is generated after loading completes.
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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Chapter 3 SDU Alarm Reference
A2199202R SYS UDA
This alarm occurs when a user-defined alarm (UDA) is generated.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Hardware
Category EQUIPMENT
Possible Cause(s)
A user-defined alarm (UDA) is generated.
Impact
Varies with each UDA.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-PRC-FW:UMP command to check the firmware information.
2 Run the RTRV-ALM-LIST command to check if clock device alarms are
generated.
3 Run the RTRV-PTPM-STS and the RTRV-SYNCE-STS commands to check
the clock device status.
Provide log files to Samsung for further analysis.
To identify and correct the problem:
1 In the CLI window, run the INIT-PRC:UMP command to reset the UM P (or
IMP).
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm is not cleared, visit the site and perform on-site actions.
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On-site Actions
To identify and correct the problem:
1 Check if the UDA cable is properly connected to the UMP.
2 Check if the UDA cable is properly connected to each alarm device as
described in the installation manual.
3 If the UDA cable is not properly connected to the UMP or the alarm devices,
reconnect the cable to the UMP and the alarm devices, or re-wire the
connections to the alarm devices as described in the installation manual.
4 Check if the UDA cable is damaged or entangled. If the UDA cable is
damaged, replace the UDA cable.
5 Take the appropriate action to correct the potential cause of the alarm, and
monitor the alarm status. For example, in case of a door open alarm, close the
door of the enclosure and check if the alarm is cleared.
6 If the alarm is cleared, record the current status and observe any reoccurrence.
7 If the alarm is not cleared, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2199209R SYS FAN FAIL
This alarm occurs when the fan does not work normally.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The fan is not connected.
The actual operation speed is lower than 60 % compared to the target speed
(varying depending on the temperature).
Impact
System cooling is impacted due to a fan failure.
Remedy
On-site Actions
To identify and correct the problem:
1 Connect to the debug port and check the communication status with the FANC
module. If the communication status with the FANC is not normal, replace the
SDU.
A Harting debug cable with waterproof USB connectors should be used to connect
to the DBG0/DBG1 port of the SDU. The DBG0/DBG1 port of the SDU may
become damaged if a universal USB debugging cable is used. (Debug Cable SEC
code: EP39-01874A)
2 If the communication with the FANC module is normal, check the fan module
cable. Reconnect the cable if disconnected.
3 If the alarm is not cleared after taking the described actions, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2199216R SYS TEMPERATURE HIGH
This alarm occurs when the temperature of the unit is higher than the high
threshold. (Outdoor only)
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Possible Cause(s)
The temperature of the unit is higher than the high threshold.
Impact
Service may not be available.
Remedy
Off-site Actions via LSM Before Site Visit
To collect the LSM log and current status information:
1 Run the RTRV-ALM-LIST:SYS command to view system alarms.
2 Run the RTRV-ENV-TEMP command to check system environment
temperature.
To correct the problem:
3 Visit the site and perform on-site actions.
On-site Actions
To identify and correct the problem:
1 Check the cable connection to the temperature sensor.
2 If the cable is not properly connected, reconnect the cable. If the cable is
damaged, replace the cable.
3 If the cable is properly connected, and there is no damage to the cable, replace
the temperature sensor.
4 Check the fan speed (rpm) and operation status.
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5 If the fan alarm (SYS FAN FAIL) is generated, check the fan status. If the fan
does not operate normally, replace the SDU.
For information about SDU replacement, see the SDU10 Installation Manual or
SDU11 Installation Manual.
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A2199365R SYS NTP UPDATE ERROR
This alarm occurs when the system time cannot be updated due to an incorrect
server configuration or to a lack of connectivity with the NTP server.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The system time cannot be updated due to an incorrect server configuration or to a
lack of connectivity with the NTP server.
Impact
None.
Remedy
To identify and correct the problem:
1 Run the RTRV-NTP-CONF command to check if the IP address of the NTP
server is correctly configured.
2 If the IP address of the NTP server is not configured correctly, run the CHG-
NTP-CONF command to modify the IP address of the NTP server.
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A2199460R SYS SERVICE OFF
This alarm occurs when all the cells for the eNB are disabled.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
All cells for the eNB are disabled.
Impact
All cell services are not available.
Remedy
To identify and correct the problem:
1 Run the RTRV-CELL-CONF command to check the cell configuration
information.
2 If all the cells are locked, run the CHG-CELL-CONF command to change the
cell configuration and unlock the cells.
3 If the alarm is not cleared, run the RTRV-CELL-STS command to check cell
status.
4 Check if an alarm is generated in the ECP, DSP, or RF units.
5 If an alarm is generated in the ECP, take corrective measures specific to the
ECP.
6 If an alarm is generated in the clock module (PTPM or SYNCE), take a
corrective measures specific to the clock module (PTPM or SYNCE).
7 If an alarm is generated in the DSP, take corrective measures specific to the
DSP.
8 If an alarm is generated in the RF unit, take corrective measures specific to the
RF unit.
If the alarm is not cleared after taking the appropriate corrective measures, contact
Samsung.
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A2199600R SYS MME COMMUNICATION FAIL
This alarm occurs when there is a communication problem between the eNB and
the MME.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The eNB does not receive a response for the SCTP heartbeat from all the
equipped MMEs.
The S1AP connection setup between the eNB and all the equipped MMEs has
not been completed.
Impact
Service may not be available.
Remedy
To identify and correct the problem:
1 Check if the failure is caused by a connection problem with the SCTP or with
the S1AP.
2 Run the RTRV-MME-CONF command to check the MME IP Address and
status.
3 If the MME IP Address is correct, run a ping command to the MME.
4 If the ping command result shows a connectivity problem (the MME is
unreachable), check the transport network between the eNB and the MME.
5 Check the status of the S1AP connection with the MME.
6 Check if the PLMN value obtained when running the RTRV-CELL-INFO
command is the same as the service provider’s PLMN value.
7 If the PLMN value is normal, contact the MME operator.
If the alarm is not cleared after taking the described actions, contact Samsung.
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A2199602R SYS SLEEPING CELL DETECTION
This alarm occurs when there is a sleeping cell.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Possible Cause(s)
The diagnosis call function is activated ( DIAG_CALL_ENABLE is set to ON).
The value of DIAG_CALL_ENABLE can be retrieved by running the RTRV-
DIAG-CONF command.
There is no RRC connection during TRIGGERING_CONDITION_TIMER
of
while no call is connected to the cell.
The value of TRIGGERING_CONDITION_TIMER can be retrieved by running
the RTRV-DIAG-CONF command.
There is no response to the paging call transmitted by the eNB call processing
block to the idle UE after TRIGGERING_CONDITION_TIMER
of PLD
DIAG_CALL_CONF
Impact
None.
Defaults
The default value of TRIGGERING_CONDITION_TIMER is 1 hour
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Remedy
To identify and correct the problem:
1 Check if an alarm is generated in an activated cell.
2 If an alarm is generated in an activated cell, there is no call connection to the
cell although the cell is activated. Check if the DSP status of the cell or the cell
status is normal.
3 If an alarm is generated although there is a call connection to the cell, then the
alarm is caused by incorrect operation. Run the CHG-DIAG-CONF command
to change the DIAG_CALL_ENABLE value to OFF.
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A2199605R SYS IND MME COMMUNICATION
FAIL
This alarm occurs when there is a communication problem between the eNB and
the MME or the S1 interface status is abnormal.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Possible Cause(s)
The eNB does not receive a response for the SCTP heartbeat from all the
equipped MMEs.
The S1AP connection setup between the eNB and all the equipped MMEs has
not been completed.
Impact
None.
Remedy
To identify and correct the problem:
1 Check if the failure is caused by a connection problem with the SCTP or with
the S1AP.
2 Run the RTRV-MME-CONF command to check the MME IP Address and
status.
3 If the MME IP Address is correct, run a ping command to the MME.
4 If the ping command result shows a connectivity problem (the MME is
unreachable), check the transport network between the eNB and the MME.
5 Check the status of the S1AP connection with the MME.
6 Check if the PLMN value obtained when running the RTRV-CELL-INFO
command is the same as the service provider’s PLMN value.
7 If the PLMN value is normal, contact the MME operator.
8 If the alarm is not cleared after taking the described actions, contact Samsung
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Appendix Acronyms
CLI Command Line Interface
CPRI Common Platform Radio Interface
CPU Central Processing Unit
DDR Double Data Rate (memory)
DU Digital Unit
ECP eNB Channel Processor
eNB Evolved Node B
FPGA Field Programmable Gate Array
IMP Integrated Main Processor
IP Internet Protocol
LNA Low Noise Amplifier
LOF Loss of Frame
LOS Loss of Signal
LSM LTE System Manager
LTE Long Term Evolution
MBS Multi-modal Base Station
MME Mobile Management Entity
PLD Programmable Logic Device
PLMN Public Land Mobile Network
PTP Precision Time Protocol
RAN Radio Access Network
RRH Remote Radio Head
RSSI Received Signal Strength Indication
S1AP S1 Application Protocol
SCTP Stream Control Transmission Protocol
SDU Stackable Digital Unit
SFN System Frame Number
SYNCE Synchronous Ethernet
TOD Time of Day
UAMA Universal platform type A Management board Assembly
UBMA Universal platform type B Management board Assembly
UDA User Defined Alarm
UMP Universal Main Processor
USB Universal Serial Bus
VSWR Voltage Standing Wave Radio
Samsung MBS(LTE) Alarm Manual for SLR 3.1 v2.0 278
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7/18/2019 Samsung MBS (LTE) Alarm Manual for SLR 3.1_v2.0
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