Contract For Electronic Money Services: Agreed Between: Mangopay Sa
Contract For Electronic Money Services: Agreed Between: Mangopay Sa
Contract For Electronic Money Services: Agreed Between: Mangopay Sa
AGREED BETWEEN:
MANGOPAY SA,
AND
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3. MANGOPAY has designed an innovative payment solution implemented by an API
(application programming interface), branded under the name of MANGOPAY. Such
payment solution is based on e-money issued by MANGOPAY upon demand and for the
account of the Customers. The e-money is stored in an electronic wallet (hereinafter
referred to as "Wallets”) opened in the name of each Customer.
4. MANGOPAY accepts to appoint the Partner as distributor of the e-money under the
following terms and conditions.
5. The Parties have agreed on the following conditions for providing the API.
Article 1: Definitions
The words used within the framework of this Agreement shall have the meaning provided
hereafter or, if need be, in the General Terms and Conditions of Use of Electronic Money
(attached in Appendix 4):
Account Means the account opened and maintained by the Bank in the
name of the Issuer to safeguard the funds corresponding to the
e-money issued by MANGOPAY and held by the Customer. Each
Programme has a separate account. The account is maintained
in a manner that ensures any insolvency event affecting the
Issuer or the Distributor will have no effect on the beneficial
interest of any Customer in the funds corresponding to the
available e-money that he holds.
Bank Barclays and Crédit Mutuel Arkéa and ING Luxembourg and
Commerzbank or any credit institution that has been
authorized in a member state of the European Economic Area,
as replaced from time to time by the Issuer.
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Electronic money or Means monetary value issued on receipt of funds and
e-money maintained in a Wallet opened by MANGOPAY on behalf of the
Customer. The Electronic money does not constitute a bank
deposit and bears no interest. It represents each Customer’s
right to issue a claim against MANGOPAY.
General Terms Means the General Terms and Conditions of Sale in Appendix 4
to this Agreement.
Participant Means any Customer who remits funds for Electronic Money
units.
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responsibility. Refund consists of a credit on the card used by
the Participant.
Website Means the Internet website operated by the Partner, with the
URL………………………..
Working Days Means any day other than Saturdays, Sundays or days on which
banks are authorised to close in the United Kingdom for
general banking business.
Article 2: Purpose
MANGOPAY issues and manages the Electronic money within the framework of a
Programme co-branded by the Partner, which terms and conditions of use and sale are
defined in accordance with Appendices 4 and 5. Such document shall not be amended
without the previous written approval of the Issuer.
The Issuer hereby appoints the Partner as e-money distributor, which Partner hereby
accepts, under the Programme exclusively designed for the Partner’s customers and in
accordance with article 2.4 of the Directive 2009/110/EC. The Partner acts as the Issuer
representative to distribute e-money in accordance with article 4 and will receive a
margin fee as provided by article 5.
The Issuer will provide to the Partner IT services required to distribute the e-money to
the Customer in accordance with the terms of article 3.
3.1. Deliverables
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The Issuer will provide Software Services and Deliverables corresponding to the
commercial and technical needs of the Partner as described in www.mangopay.com as
agreed by the Parties before the Start date.
The Issuer will provide the Software Services, which shall conform to the services
description. The Partner will be able to access to the Software Services and Deliverables
in order to proceed with the acceptance tests.
It is the Partner’s responsibility to draw upon its own internal resources in order to install
MANGOPAY based on the instructions provided by MANGOPAY.
The Issuer shall do whatever is necessary to correct any dysfunction that may not comply
with MANGOPAY’s technical and operational specifications, provided that the Partner has
complied with the prerequisite conditions and used the service in accordance with the
provisions of this Agreement.
The Issuer provides the Partner with a technical assistance service that is available on
working days from 9.30am to 7.00pm (CET). The Partner must provide MANGOPAY as
soon as possible with information and data in its possession in order to facilitate
MANGOPAY’s identification and correction of faults.
During the period of corrective maintenance, Customers will not be able to use
MANGOPAY. The period of corrective maintenance will terminate when the faults have
been corrected.
MANGOPAY shall make all reasonable efforts to make MANGOPAY available as described
in the SLA (“Service Level Definition”) in Appendix 1.
The Partner shall have access to a reporting of the payment transactions carried out on
the Website. The data to be integrated into the navigation system for use of MANGOPAY
is solely under the responsibility of the Partner.
For a period of five years from termination of the Agreement for whatever reason,
MANGOPAY safeguards and retains the data provided by Customers in order to comply
in particular with its obligations as regards the prevention of money-laundering and the
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financing of terrorism. MANGOPAY may be required to retain other information for
various periods of time in accordance with its legal and regulatory archival obligations.
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Article 4: Electronic Money Distribution
4.1 Scope
In its capacity as distributor hereunder, the Partner shall provide the Terms and
Conditions of Use and Sale to Customers as agreed by the Parties.
The Partner shall arrange for obtaining Customer consent to the Terms and Conditions
by way of an on-line procedure, and shall arrange for collecting the Data to allow the
Issuer to perform its duties as an Issuer including its regulatory and AML/KYC duties. The
Issuer authorises the Partner to offer the users of its Website the possibility of opening a
Wallet on MANGOPAY’s books. For this purpose, the General Terms and Conditions of Use
must be expressly accepted by the User. MANGOPAY reserves the right to refuse any
request to open a Wallet. This decision will be notified to the Partner and the Issuer will
not be liable for compensation. It may request any information or additional evidence
from the Customer before carrying out any transaction, withdrawal, refund or product
purchase, and may suspend or close a Wallet, on its own initiative and without giving a
reason or the right to compensation.
The Partner shall automatically transfer to the Issuer any demand of creation of Wallet
for the account of the Customers by using MANGOPAY. The Issuer is free to accept or
refuse such demand. The Partner shall send to the Issuer by using MANGOPAY the detail
of any e-money purchase, transfer or refund order.
The Customer service is delegated to the Partner under the responsibility of the Issuer
and provided that it is exclusively based on the data stored by the Platform.
The Partner is authorised by the Issuer to carry out canvassing activities towards the
public, but in this case always in strict compliance with the regime applicable to
canvassing in the countries in which the Partner operates, including the right to cancel
free of charge within 14 calendar days.
For the avoidance of doubt, it is set out the following activities shall not fall within the
scope of the mandate granted to the Partner hereunder:
Appointing sub-distributors.
It shall also be reminded, also for the avoidance of doubt, that the Issuer remains
responsible vis-à-vis the Customers for any activities delegated to the Partner.
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The marketing of Wallets may only be undertaken in accordance with the conditions
governing information, advertising and ethical behaviour as defined by the applicable
legislation and regulations. The Partner undertakes to take every necessary measure to
comply with all the provisions of these regulations. It is the Customers’ single point of
commercial contact prior to accepting the General Terms and Conditions of Use and in
this respect is particularly responsible for their correct pre-contractual information.
The Partner undertakes to carry out internal monitoring in conformity with the risks
linked to its business and, in particular, to ensure continuity of the electronic money
marketing service for Website Users in accordance with its Business Continuity Planning
(BCP). It undertakes to make available to Customers a multi-channel communication
service to manage the relationship with each customer, including: an Internet website, a
call centre and an e-mail address. It shall do its utmost to handle the requests and claims
of the Customers using the Website, with a view to resolving any conflicts, and shall
inform MANGOPAY of any dispute in connection with a Wallet. It has the obligation to
inform MANGOPAY of any occurrence that is likely to have a significant impact on its
ability to perform the outsourced tasks effectively and in compliance with current
legislation and regulatory requirements.
The Partner is aware that the funds raised from Customers are safeguarded in a ring-
fenced account opened on the Bank’s books and segregated from MANGOPAY’s own
funds as described under article 6. The Partner undertakes to inform the Customer of
such safeguarding.
4.3 Audit
MANGOPAY may, at any time and in its sole discretion, carry out audits in order to ensure
that the right conditions exist for the Partner to provide all or part of the distribution
services.
This audit may be carried out by a MANGOPAY internal auditing service or by an outside
firm subject to professional secrecy. Subject to giving minimum 15 days notice,
MANGOPAY must advise the Partner in writing of its intention to carry out an audit in situ
or based on provided documents. Any outside firm must be previously approved by the
Partner. The Partner can refuse an external firm only for conflict of interests reason. If
an external firm is refused, MANGOPAY will appoint another one.
The audit report shall be communicated to both Parties. The fees of the audit will be at
the expense of MANGOPAY.
If the conclusions of certain audits contain recommendations to modify or enhance the
audited rules and procedures, the implementation of these recommendations shall be
organised by a steering committee created for this purpose and include a representative
from each Party.
The Parties agree that in any event the auditing procedure or its non-implementation
does not in any way exempt the Parties from compliance with their contractual
obligations.
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Article 5: Financial elements
It is agreed between the Parties that MANGOPAY shall collect the statistics for electronic
money sales and calculate each month the “Partner’s Total Revenue” corresponding to
the amounts paid by the Customers to the Partner (acting for the account of the issuer)
in accordance with the pricing conditions laid down in the General Terms and Conditions
of Sale agreed between the Partner (acting for the account of the Issuer) and its
Customers.
MANGOPAY shall transfer each month to the Partner the difference between the Partner’s
Total Revenue and MANGOPAY’s remuneration (“MANGOPAY Transaction Fees”) as
electronic money issuer and manager. Such difference constitutes the fees paid by the
Issuer to the Partner for the distribution of e-money. The MANGOPAY’s remuneration is
determined in accordance with the following1 :
1,8% of the
Less than 1,8% of the 1.9% of the 2,5% of the
participation 2,5% of the participation
100 000 participation participation volume participation volume
volume plus volume plus 0,25€ per
equivalent euros volume plus 0,30€ plus £0,20 per plus 0,25€ per
0,18€ per participation
per month per participation participation participation
participation
Between
100 001 1,6% of the
1,6% of the 1,8% of the 2,3% of the
equivalent euros participation 2,3% of the participation
participation participation volume participation volume
and volume plus volume plus 0,25€ per
volume plus 0,30€ plus £0,20 per plus 0,25€ per
499 999 0,18€ per participation
per participation participation participation
equivalent euros participation
per month
1,3% of the
Above 1,3% of the 1,60% of the 2,0% of the
participation 2,0% of the participation
500 000 participation participation volume participation volume
volume plus volume plus 0,25€ per
equivalent euros volume plus 0,30€ plus £0,20 per plus 0,25€ per
0,18€ per participation
per month per participation participation participation
participation
In the event of a Customer exercising his right of cancellation in accordance with the
Partner’s General Terms and Conditions of Sale, MANGOPAY shall completely refund the
Customer with the amount of the participation within 72 hours.
1 The MANGOPAY Transaction Fees set into this agreement remains valid only if the first Participation occurs no later
than 6 (six) months after this agreement is signed. All MANGOPAY Transactions are excluding VAT.
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Participation Volume PLN EURO
PL24 IDEAL
Less than
100 000 2.5% of the participation volume plus 0,45PLN
equivalent euros per participation
per month
Between
100 001
equivalent euros
2,3% of the participation volume plus 0,45PLN
and
per participation
499 999
equivalent euros 0.80€ per participation
per month
Above
500 000 2% of the participation volume plus 0,45PLN per
equivalent euros participation
per month
Minimum per transaction authorized: 200 EUR / GBP / USD (or equivalent in all others
currencies)
Free 2,50€
Domestic £0,45
(within SEPA zone) (billed in your own currency)
2,50€
Non-domestic 2,50€ 2,50€
(billed in your own currency)
The Terms and Conditions of sale shall be determined in accordance with article 5 and
shall be previously agreed by MANGOPAY.
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Article 6: Liability
The Parties can in no circumstances be held liable for any indirect losses they may cause.
Under this Agreement, MANGOPAY’s financial liability towards the Partner is limited to
the cumulative amount of the annual charges received by MANGOPAY.
are not part of MANGOPAY’s own assets and, being solely for the benefit of
electronic money holders, are protected from the claims of MANGOPAY’s other
creditors.
are not included as part of the assets of MANGOPAY in its capacity as an
electronic money institution in the event of its liquidation, bankruptcy or any
other situation affecting its creditors’ rights.
For reasons linked to the legislation concerning the prevention of fraud, money-
laundering and the financing of terrorism, MANGOPAY maintains constant vigilance over
all payment transactions effected via MANGOPAY.
With its electronic money payment order authorisation platform, MANGOPAY offers an
anti-fraud module including the 3D Secure payment security protocol covering any credit
or debit card transaction. Depending on the amount of the transaction, this authentication
system is flexible and allows selection of criteria based on the payment source.
As an authorised Issuer, MANGOPAY will assist the Partner to install its procedures for
preventing fraud, money-laundering and the financing of terrorism. The Partner must
immediately comply with all MANGOPAY’s requirements needed to install the aforesaid
procedures.
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Under the provisions of Luxembourg laws concerning the participation of financial
institutions in combating money-laundering and the financing of terrorist activities, for
any transaction or business relationship MANGOPAY is required to ascertain from every
Customer the source, purpose and destination of the transaction or Wallet. Additionally,
it must carry out all necessary investigations to check the identity of the electronic
money holding Customer named on the Wallet and of the beneficial owner, where
necessary.
These investigations form part of the MANGOPAY general terms and conditions for using
electronic money, as accepted by Customers prior to using the service.
The Partner undertakes to use its best efforts to enable MANGOPAY to carry out a
thorough review of transactions, to inform it of any transaction that is exceptional in
relation to the usual transactions processed within the framework of this Agreement,
and to provide it on first demand with any requested document or data. The Partner shall
comply with all monitoring requirements regarding the prevention of money-laundering
and the financing of terrorism (LBC/FT). It shall install and carry out permanent internal
monitoring procedures.
The Partner acknowledges that MANGOPAY may need to install monitoring systems
designed to prevent money-laundering and the financing of terrorism. It agrees
unconditionally to comply therewith.
The Partner acknowledges that, in the absence of sufficient details about the purpose or
nature of transactions and purchases, MANGOPAY may at any time stop or postpone the
use of a Customer name, access to MANGOPAY or the carrying out of transactions and
purchases based thereon. It is aware that a payment transaction carried out via
MANGOPAY may be subject to being communicated to the national financial intelligence
unit in Europe. No legal proceedings or civil liability action may be brought or
professional sanction pronounced against MANGOPAY, its authorised representatives,
its managers or its employees who have in good faith stated their suspicions to their
national authority.
MANGOPAY hereby grants the Partner, subject to standard and legal guarantees, a licence
for the personal and non-exclusive use of the Interface and its operating applications
(hereinafter referred to as "the Rights") for the entire duration of this Agreement.
MANGOPAY certifies that it retains full and complete ownership of the granted Rights, the
right to dispose of them and to freely grant licences thereof to whomsoever it chooses.
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It declares that it has not incurred any obligation or agreed to any condition that limits
its freedom to exploit the Rights. MANGOPAY therefore indemnifies the Partner and any
of its assignees against all disputes, claims or loss of rights due to third party actions. It
consequently guarantees the Partner its peaceful enjoyment of the Rights on which the
usage licence is based.
MANGOPAY undertakes vis-à-vis the Partner to uphold these Rights and to defend or co-
defend them against any infringements thereof.
Any reproduction of a Party’s brand names or trade names, whether verbal or semi-
figurative (logos), by the other Party is subject to obtaining the first Party’s express prior
approval.
In any event, each Party retains all the elements of its intellectual property.
Other authorisations regarding any other element of intellectual property provided for in
this Agreement involve only temporary usage rights restricted to the performance of this
Agreement and with no transfer of property.
The Parties undertake not to apply, or cause to be applied in their name or on behalf of
third parties, for industrial property rights over designs using, incorporating or
implementing all or part of the Confidential Information as specified hereinafter.
The Parties undertake to keep strictly confidential all information and data exchanged
between them (including those from the pre-contractual negotiation stage) as well as the
terms of the Agreement, for the duration of the Agreement and for a period of three (3)
years after its expiry for whatever reason.
Consequently, each Party expressly undertakes to:
take all appropriate measures to prevent the direct or indirect disclosure of the
Confidential Information to any person other than their own legal representatives,
employees, suppliers or sub-contractors, beyond what they need to know in order
to carry out the tasks for which they are responsible;
maintain and ensure the strictest secrecy as regards the Confidential Information;
when the contract is terminated for any reason whatsoever, return all the
Confidential Information to the other Party within maximum five (5) working days.
The Party which has received the information undertakes to inform the persons
concerned of the confidential nature of the information.
Each Party guarantees its employees, representatives and duly authorised
subcontractors shall comply with the aforementioned undertaking of confidentiality.
This clause does not apply to information that is in the public domain or information that
the Parties have received from a third party and whose communication is not in breach
of another confidentiality agreement, or information that was already known by the
Parties prior to its communication.
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The Parties may moreover disclose the Confidential Information if this disclosure is
forced upon them by a statutory or regulatory requirement, particularly an injunction by
a competent judicial or administrative authority.
In this case, the Party required to disclose such information undertakes:
to inform the other Party, in writing prior to the actual disclosure, of the obligation
it is under to disclose the Confidential Information,
to restrict the disclosure to what is strictly necessary to fulfil its obligations.
10.1. Duration
This Agreement is concluded for a period of one (1) year, tacitly and indefinitely
renewable for periods of one (1) year starting at the Start date
10.2. Termination
Either of the Parties may notify the other Party of its wish to refuse the tacit renewal of
the Agreement, by giving:
- at least one (1) month’s notice if the termination is on the initiative of the Partner.
- at least three (3) month’s notice if the termination is on the initiative of MANGOPAY.
The Agreement shall cease to have effect on the expiry of the current agreement’s
anniversary period.
at any time and with immediate effect, if MANGOPAY is no longer authorised to issue
electronic money due to a decision by the competent authorities or an amendment
to the applicable regulations and if it is not replaced by another electronic money
issuer;
at any time, within one month in the case of a serious failure by one or other of the
Parties to fulfil its obligations, fifteen (15) days after formal notice by registered
letter with acknowledgement of receipt that remains unanswered. Non-termination
within the aforementioned deadline of one month shall be deemed to be a waiver of
the right to exercise this option, although this however does not obviate the
possibility for the aggrieved Party to demand compensation for damages and/or
obtain judicial annulment of this Agreement in the courts.
at any time and without formal notice in the event of the Partner’s non-compliance
with the regulations governing the prevention of money-laundering and the
financing of terrorism.
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On the day when the Agreement terminates:
MANGOPAY shall effect repayment to the Partner of all electronic money still in its
possession that is due to the Partner as of that date.
Wallets that are still active shall be kept open until their expiry or, in the absence of
an expiry date, until MANGOPAY receives the agreement of each Customer holding
electronic money to close down his Wallet together with instructions to transfer the
funds. MANGOPAY must be given release from any claim by Customers holding
electronic money and their consent to its successor.
The Parties shall cease to use the intellectual property elements of the other Party.
In particular, MANGOPAY shall cease all use of data concerning the Customers and
shall obtain similar undertakings from the Partner.
MANGOPAY does not enter into any commitment regarding the transfer of the
recorded bank cards details. Any fees paid by MANGOPAY to collect these data will
be charged back to the Partner. Any non-transferred bank cards details will be lost.
If one Party experiences an instance of force majeure, it is required to notify the other
Party as soon as possible after becoming aware thereof. The Party suffering the effects of
this instance of force majeure must do everything in its power to limit the effect that such
an event may have on the fulfilment of its obligations under the Agreement.
In the event of an instance of force majeure, the Parties’ respective obligations shall be
suspended and neither Party shall be held liable thereto.
If an instance of force majeure continues to prevent one of the Parties from fulfilling a
substantial part of its obligations under this Agreement for more than one month, the
other Party shall be entitled to automatically terminate this Agreement by sending the
first Party a written notification by registered letter with acknowledgement of receipt,
giving thirty (30) calendar days notice.
Each of the Parties undertakes to take out and maintain in accordance with its legal and
regulatory obligations the necessary insurance policies that are sufficient to cover the
consequences of its civil and professional liabilities arising from its performance of this
Agreement.
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The Partner declares that as of this date it has not concluded any exclusive partnership
or non-competition agreement with any company offering products or services that
compete directly or indirectly with the services offered by MANGOPAY.
Neither Party may assign this Agreement without the prior written consent of the other
Party.
The Partner may subcontract all or part of its obligations under this Agreement only with
MANGOPAY’s prior written consent.
The Partner that requests such authorisation is required to provide MANGOPAY with all
the information necessary for its decision.
This Agreement constitutes the entirety of the Parties’ obligations with respect to its
purpose. It cancels and replaces any previous document or agreement made between the
Parties and may be modified only by means of a jointly signed amendment.
The Parties are entering into this Agreement as legally and financially independent
businesses. Consequently, the Agreement cannot in any circumstances be interpreted as
creating a joint entity, a de jure or de facto association or an employer/employee
relationship between the Parties.
Unless otherwise stated, the failure of one or other of the Parties to pursue any breach by
the other Party of any of its contractual obligations shall not be interpreted as being a
waiver of the obligation in question.
If one or more of the terms of the Agreement are held to be invalid or considered as such
according to a law, regulation or competent court decision, they shall not affect the
validity of the Agreement and the other terms shall remain in force.
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Correspondence between the Parties is carried out by letter or e-mail signed by a person
duly authorised by the Party concerned and with a copy sent to the management of the
recipient Party.
Any notification, with or without prior notice, must be sent by registered letter with
acknowledgement of receipt to the address of its recipient’s registered office.
Unless otherwise stated, the deadlines specified in this Agreement run from the date of
the first presentation of the aforesaid notification.
The Parties certify their adherence to all the regulations concerning distance selling and
consumer protection.
Nevertheless, the Partner grants MANGOPAY an unlimited right to use the data
concerning electronic money issuance and management activities, the information
gathered in connection with the legal obligations relative to the prevention of money-
laundering and the financing of terrorism, as well as any other necessary information for
MANGOPAY to comply with all its legal obligations.
The general terms and conditions for using the Partner’s Website must allow the
possibility for MANGOPAY to pass Customer-related data to its own subcontractors and
partners when this data is necessary for MANGOPAY to fulfil its obligations under this
Agreement and for its business as an issuer of electronic money.
Each Party is responsible for complying with the Customer Files processing declaration
and authorisation procedures of any local authority prior to signing this Agreement and
for updating them in due course.
Additionally, for all individuals who are the subject of personal data, each Party must
carry out the necessary measures to inform them about the information collected, the
purpose of the processing and the rights of access and data rectification. The length of the
period of personal data retention must be assessed in the light of the processing purpose.
The Partner acknowledges that use of MANGOPAY and payment solution offered by
MANGOPAY involves the setting-up of computerised files containing the names and
personal data of its Customers.
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Article 23: Applicable law and settlement of disputes
Any dispute concerning the conclusion, the validity, the interpretation or the
performance of this Agreement shall be referred exclusively to the courts located in
France, notwithstanding the multiplicity of defendants or the introduction of third
parties, even for emergency or protective measures requested under a summary
application or appeal.
Made in
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Appendix 1 - Service level definition
MANGOPAY shall make all reasonable efforts to make MANGOPAY available with an Uptime Percentage of
at least 99% during any monthly invoicing cycle.
(i) caused by factors outside of our reasonable control, including any force majeure event or
Internet access problems,
(ii) that results from any actions or inactions by you or any third party,
(iii) that results from your equipment, software or other technology and/or any equipment , software
or other technology belonging to a third party ( other than equipment within your direct
control),
(iv) caused by a planned upgrade or rectification (notified to the customer 15 days in advance).
Definitions
Major disturbance: Serious malfunction that paralyses the Partner’s entire or main functions, severely
affecting its business and having an impact on more than 20% of transactions on MANGOPAY.
NHIM: Number of hours during the month when the platform is unavailable (calculated in tranches of 10
full minutes).
In order to reflect commercial reality, we shall apply a 50% weighting to the hours between midnight and
8am.
For example, for a 30-day month, we have: NHDM = 30x16+30x8x50% = 600 hours.
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Appendix 2: List of Partner’s identification documents for the declaration as
distributor
2. Extract from the Company Register issued within the last three months
4. Power of the director if not mentioned in the extract from the Company Register
6. The Director’s CV
8. A copy of the company bank account details (Part of the European Economic Area)
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Appendix 3: Beneficial ownership statement
The following individuals own directly or indirectly 10% or more of the shared capital of the
company,
The following legal entities own directly or indirectly 10% or more of the shared capital of the
company,
The Partner commits to inform MANGOPAY about any change regarding the beneficial owners of
its company.
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Appendix 4: General Terms and Conditions of Sale to be provided by the Partner
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