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Service Description: 3. Procedure For Applying

This document outlines the process for citizens of Telangana to apply for the Dharani Grievance service through MeeSeva franchises to address issues related to land records, including how to select the type of grievance, enter personal details, upload required documents, authenticate, and receive an acknowledgment receipt. The request will then be sent to the relevant department for approval and the citizen can collect the certificate from the franchise once approved. Contact details are provided for any queries about the application process.

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110 views18 pages

Service Description: 3. Procedure For Applying

This document outlines the process for citizens of Telangana to apply for the Dharani Grievance service through MeeSeva franchises to address issues related to land records, including how to select the type of grievance, enter personal details, upload required documents, authenticate, and receive an acknowledgment receipt. The request will then be sent to the relevant department for approval and the citizen can collect the certificate from the franchise once approved. Contact details are provided for any queries about the application process.

Uploaded by

sreedharkundir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

Service Description
The objective of this service is to address citizens Grievance. Citizen needs to apply through MeeSeva
franchise.

2. Service Details

Dharani Grievance
S.No Description Information
1 Service Category B
2 Service Type Regular
3 User Charges 45
4 Service Level Agreement ( SLA ) NA

5 Documents Required Aadhaar copy

• Franchisee Centers
6 Service Delivery Channels
• Govt Centers

7 Available Time • Franchisee & Govt Centers: 8:00 AM to 8:00 PM

Franchisee: Cash
8 Payment Modes Govt Centers: Cash / Cheque / DD / Card Payments / T-
Wallet

3. Procedure for Applying:


After User Logged into the application, user’s need to enter service name “Dharani Grievance”

Application Form:

Operator has to select whether you have PPB – yes/NO


If Operator selects PPB yes then enter then PPB NO.

Land Owner details gets displayed. Operator has to furnish the Communication details
Operator has to select the required Grievance – Aadhaar Incorrect

Operator has to provide the correct Aadhaar Number and upload the Aadhaar document.
Operator Selected Grievance as Aadhaar number not available, enter the correct Aadhaar number and
upload the Aadhaar document.

Operator Selected Grievance as father name Incorrect, enter correct father name and upload the relevant
document.
Operator selected grievance as Photo mismatch, enter the ID number and upload the relevant photo
document.

Operator Selected grievance as Gender Incorrect, enter the correct Gender and upload the relevant valid
document.
Operator selected Grievance as Caste Incorrect, enter the Caste certificate number received form
Meeseva and select correct Caste and upload the Caste certificate document.

Operator selected Grievance as Correction of manner in which Land acquired, select the manner in which
land acquired and upload the relevant valid document.
Operator Selected Grievance as land nature Correction, select the required Nature of land and upload the
relevant valid document.

Operator Selected Grievance as land classification, select the required classification and upload the
relevant valid document.
Operator selected Grievance as Aadhaar Incorrect.

Operator selected Grievance as Aadhaar Incorrect, enter the correct Aadhaar number and upload the
Aadhaar document. Select the required device and Authenticate. After successful Authentication click on
Submit.
After Click on Submit Acknowledgment receipt is generated.

Application for PPB – NO

Operator has to enter the land details and click on Fetch details.
The land details will be displayed.

Operator has to furnish the Communication details and select the required Grievance and enter the
correct AAdhaar number and upload the Aadhaar proof document.

Enter the correct Aadhaar number and upload the Aadhaar proof document.
Operator Selected Grievance as Aadhaar number not available, enter the correct Aadhaar number and
upload the Aadhaar document.

Operator Selected Grievance as father name Incorrect, enter correct father name and upload the relevant
document.
Operator selected grievance as Survey Number Missing.

Operator selects the grievance as Survey number missing, uploads the relevant document and enters his
remarks.
Operator selected grievance as Photo mismatch, enter the ID number and upload the relevant photo
document.

Operator Selected grievance as Gender Incorrect, enter the correct Gender and upload the relevant valid
document.
Operator selected Grievance as Caste Incorrect, enter the Caste certificate number received form
Meeseva and select correct Caste and upload the Caste certificate document.

Operator selected Grievance as Correction of manner in which Land acquired, select the manner in which
land acquired and upload the relevant valid document.
Operator Selected Grievance as land nature Correction, select the required Nature of land and upload the
relevant valid document.

Operator Selected Grievance as land classification, select the required classification and upload the
relevant valid document.
Operator selected Grievance as Aadhaar Incorrect.

Select the required device and Authenticate. After successful Authentication click on Submit.

After Click on Submit Acknowledgment receipt is generated.

On submission, the request will go to respective department user based on District and Mandal selection.
Once the request is approved by department user, Citizen can collect certificate from franchisee where
applied.

4. Contact Us
For any queries please reach us at
Call: 040-48560012
Email: meesevasupport@telangana.gov.in

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