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    Picture Resume 2020 Stclair 1

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    Etap Alshannaq is seeking an IT support position and provides a summary of her relevant experience including an IT diploma from Al- Balqa' Applied University and a Computer Sciences Bachelor's degree from Jordan National University. She has work experience in roles such as an IT Technician, Data Quality Assurance Manager, and currently works as a Fulfillment and Customer Experience Associate at Walmart while attending St. Clair College.

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    Picture Resume 2020 Stclair 1

    Uploaded by

    api-558325092
    139 views2 pages
    Etap Alshannaq is seeking an IT support position and provides a summary of her relevant experience including an IT diploma from Al- Balqa' Applied University and a Computer Sciences Bachelor's degree from Jordan National University. She has work experience in roles such as an IT Technician, Data Quality Assurance Manager, and currently works as a Fulfillment and Customer Experience Associate at Walmart while attending St. Clair College.

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    Etap Alshannaq is seeking an IT support position and provides a summary of her relevant experience including an IT diploma from Al- Balqa' Applied University and a Computer Sciences Bachelor's degree from Jordan National University. She has work experience in roles such as an IT Technician, Data Quality Assurance Manager, and currently works as a Fulfillment and Customer Experience Associate at Walmart while attending St. Clair College.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    139 views2 pages

    Picture Resume 2020 Stclair 1

    Uploaded by

    api-558325092
    Etap Alshannaq is seeking an IT support position and provides a summary of her relevant experience including an IT diploma from Al- Balqa' Applied University and a Computer Sciences Bachelor's degree from Jordan National University. She has work experience in roles such as an IT Technician, Data Quality Assurance Manager, and currently works as a Fulfillment and Customer Experience Associate at Walmart while attending St. Clair College.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Etap Alshannaq

    4753 Whitefish Crest


    Windsor On. N9G 3E2
    (519) 992-0806
    Eshennag@hotmail.com

    Career Objective
    • To obtain a position as valued member of an IT support team. And to obtain a secure and
    promising position that offers both challenges and a good opportunity for growth.

    Bio Brief
    • A motivated woman, who is looking for a brighter future through hard work and nonstop
    knowledge gaining.

    Summary of Related Experience


    • St. Clair College, Windsor Ontario 2017 Winter – Present
    Currently enrolled in the Information Systems program at St. Clair College of Applied Arts and
    Technology. Expected graduation date of April 2020 with a diploma in Computer Studies -
    Networking Technology.

    • Al- Balqa' Applied University 2003 Summer -2005 Summer


    Information Technology Diploma, familiar with server management, quality assurance, and data
    analyzing.

    • Jordan National University 2003 Summer-2007 Summer


    Computer Sciences Bachelor degree, Familiar with data structures and Design,
    Digital Electronics, expert in data base management, Object Oriented
    programming languages (C++, java script, visual basic and more), Computer System
    Architecture, and Design and Analysis of Algorithms.

    Educational History
    • St. Clair College of Applied Arts & Technology Presently Attending
    • Jordan National University 2003 Summer – 2007 Spring
    • Al-Balqa' Applied University 2003 Summer – 2005 Spring

    Employment History
    • Fulfillment and customer experience associate 2019 Spring – Present
    Walmart.
    • Financial and Data Quality Assurance Manager 2008 Spring – 2011 Winter
    6981381 Canada INC.
    • IT Technician 2007 Summer – 2007 Winter
    Trust international LTD.
    • Math Teacher 2004 Summer – 2007 Winter
    Teacher assistant for elementary and high school students.
    Certifications & Awards
    • Academic Honor 2019 Winter
    • Academic Distinction 2018 Fall
    • Academic Distinction 2018 Spring
    • Academic Honor 2018 Winter

    Skills
    • Excellent knowledge of Web design.
    • Expert in Data base and data entries.
    • Excellent knowledge of programming languages
    • Excellent Knowledge of MS Office (Word, Excel, Access, and Power Point).
    • Excellent Knowledge operating systems XP, Vista, Windows 7
    • Self-motivated, responsible and experienced at working in fast paced environments.
    • Work well independently or as a productive team member.
    • Able to communicate professionally and effectively with all kind of Customers
    • Very organized and detailed
    • Work very well under pressure and great ability to multi tasks

    Additional Skills
    ❖ IT and Network Technician skills
    • Installing software, demonstrating its usage and troubleshooting when users are faced with
    problems.
    • Updating system software when required.
    • Setting up and solving problems with computer network systems, cabling and wireless
    networks.
    • Working in windows Server 2012/2016 and manage folder sharing and controlling.

    ❖ Customer service skills


    • Received and processed payments by cash, cheques, credit card or automatic debit
    • Provided friendly, efficient service to clients.
    • Greeted customers and answered product-related inquiries.
    • Maintained opening and closing procedures.
    • Excellent communication, organizational and multitasking abilities.
    • Excellent mathematical skills and handling numbers.

    ❖ Data Entry Clerk/Administration skills


    • Knowledge of receiving and registering invoices, forms, records and other documents for data
    capture.

    SUMMARY OF SKILLS
    • Exceptionally well organized with excellent prioritizing skills.
    • Adaptable to change and learn quickly, continuous learning philosophy.
    • Creative self-starter who takes initiative.
    • Experienced with training and teaching - taught math and computers (databases and
    operating systems).
    • Hardworking, dedicated and loyal (Long-term employee).
    • Skillful in analyzing and decision-making, tenacious problem solver.
    • Resolved customer concerns in friendly matter.
    • Great at working as a productive team member or individually with minimal supervision.
    • Strong oral and written communication skills.

    References
    ✓ Available upon request.

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