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    Four Characteristics of Polite Software

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    Rosen Anthony
    Polite software is interested in users by understanding their motivations and making them feel important. It is also deferential by allowing users to work flexibly without forcing certain workflows. Additionally, polite software is perceptive by observing user behaviors to understand their needs and form deeper relationships. Finally, polite software is well informed by presenting relevant data but also opportunities to assist and delight beyond the current task.

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    Four Characteristics of Polite Software

    Uploaded by

    Rosen Anthony
    50 views2 pages
    Polite software is interested in users by understanding their motivations and making them feel important. It is also deferential by allowing users to work flexibly without forcing certain workflows. Additionally, polite software is perceptive by observing user behaviors to understand their needs and form deeper relationships. Finally, polite software is well informed by presenting relevant data but also opportunities to assist and delight beyond the current task.

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    Polite software is interested in users by understanding their motivations and making them feel important. It is also deferential by allowing users to work flexibly without forcing certain workflows. Additionally, polite software is perceptive by observing user behaviors to understand their needs and form deeper relationships. Finally, polite software is well informed by presenting relevant data but also opportunities to assist and delight beyond the current task.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    50 views2 pages

    Four Characteristics of Polite Software

    Uploaded by

    Rosen Anthony
    Polite software is interested in users by understanding their motivations and making them feel important. It is also deferential by allowing users to work flexibly without forcing certain workflows. Additionally, polite software is perceptive by observing user behaviors to understand their needs and form deeper relationships. Finally, polite software is well informed by presenting relevant data but also opportunities to assist and delight beyond the current task.

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    © All Rights Reserved
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    Four Characteristics of Polite Software

    1. Polite software is interested in you.

    People, you’ll be familiar with his core recommendation for


    getting people to like you and be genuinely interested in them.
    Understand what drives them, ask them the right questions, learn
    what makes them happy or sad, and let them know they’re
    important to you. When others pay attention to us, we are more
    likely to enjoy them.

    2. Polite software is deferential to you.

    Most software is not deferential to users. The vast majority of


    applications require you to work a certain way, just because that
    is how they’ve been programmed. Think of forms on Web sites
    that force you fill in all fields even if you’re not comfortable
    providing all of that information Web sites that don’t support
    basic gestures like pinch to zoom, and more painfully, the way
    Windows sometimes prevents your restarting your computer.

    3. Polite software is perspective.

    Humans beings are the most observant species on the planet. As


    we interact with one another, we observe each other’s
    behaviors, large and small, which helps us to understand
    people’s habits, likes and dislikes, wants and needs, and form
    deeper relationships. Some of the most popular applications
    today have attained such popularity because they are deeply
    perceptive of our behaviors and surprise us by providing
    information we didn’t even realize we needed.
    4. Polite software is well informed.

    Most software presents only the specific data that is strictly


    relevant to the user’s current task. However, presenting just the
    most pertinent data for the current task may mean you’re
    missing out on key opportunities to assist and delight users.

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