Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780
Desktop Computer Service Guide
Service guide files and updates are available on the

Acer/CSD web site; for more information, go to
http://gcsd.acer.com.tw/GCSD_Portal/
SG V1.03
PRINTED IN TAIWAN
Revision History
Refer to the table below for changes made on this version of the Aspire TC-780 Desktop Computer Service Guide.
Date Version Chapter Updates

05-09-2016 First Draft
05-17-2016 V1.00
09-07-2016 V1.01 1 Page 1 - Removed Win7x64
driver in “System Features”.
01-11-2017 V1.02 1 Page 1 - Added Kaby Lake
information in “System
Features”.
Page 5 - Added Kaby Lake
information in “Hardware
Specifications”.
5 Page 103 - Added Kaby Lake
information in “Block Diagram”.
6 Page 107 - Added Kaby Lake
information in “Aspire TC-780
FRU List”.
Appendix A Page 119 - Added Kaby Lake
information in “Approved
Vendor List (AVL)”.
01-20-2017 V1.03 1 Page 5 - Updated DDR4 UDIMM
number of pins in “Hardware
Specifications”.
ii Aspire TC-780 Desktop Computer Service Guide

Copyright
Copyright ©2017 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.
HDMI, the HDMI logo, and High Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing, LLC in the United States and other countries.
Aspire TC-780 Desktop Computer Service Guide iii

Conventions
The following textual conventions are used in this service guide.
SCREEN MESSAGES Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from
doing or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.
iv Aspire TC-780 Desktop Computer Service Guide

Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for our "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT
part number code to those given in the FRU list of this printed service guide. You MUST use the list provided
by your regional Acer office to order FRU parts for repair and service of customer machines.
Aspire TC-780 Desktop Computer Service Guide v

vi Aspire TC-780 Desktop Computer Service Guide
Table of Contents
Features and Specifications............................................................................... 1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Solid State Drive (SSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
SATA Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
PCIe Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Keyboard and Input Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
System Utilities.................................................................................................... 9
CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Accessing the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Navigating through the Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
System Disassembly and Reassembly ........................................................... 23

Disassembly Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Pre-disassembly Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Removing the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Removing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Removing the Expansion Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Removing the WLAN Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the SSD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Removing the Front I/O and Card Reader Assembly . . . . . . . . . . . . . . . . . . . . .46
Removing the Power Button Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Aspire TC-780 Desktop Computer Service Guide vii

Table of Contents
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Reassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Reinstalling the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Reinstalling the Power Button Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Reinstalling the Front I/O and Card Reader Assembly . . . . . . . . . . . . . . . . . . . .56
Reinstalling the Power Supply Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Reinstalling the SSD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Reinstalling the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Reinstalling the Expansion Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Reinstalling the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Reinstalling the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Reinstalling the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Reinstalling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Reinstalling the ODD Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Reinstalling the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Reinstalling the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Troubleshooting ................................................................................................ 81
Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Creating the BIOS Crisis Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Performing a BIOS Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
BIOS Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
To clear the CMOS data: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
System Architecture........................................................................................ 103

Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Field Replaceable Unit (FRU) List .................................................................. 105

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Aspire TC-780 FRU List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Test Compatible Components........................................................................ 119

Approved Vendor List (AVL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Online Support Information............................................................................ 127

Index ................................................................................................................. 129
viii Aspire TC-780 Desktop Computer Service Guide

Chapter 1
Features and Specifications

This chapter lists the features and specifications of the Aspire TC-780 Desktop Computer.
NOTE The items listed in this section are for reference only. The exact configuration of your PC depends
on the model purchased.
System Features
Component Description
Operating system support • Microsoft Windows 10 ML x64
• Microsoft Windows 10 SL x64
• FreeDOS
• Linpus
Processor • LGA 1151 socket type
• Supports the following Intel Kaby Lake/Skylake-S processors:
– Intel Core i7 7700 3.6G 8M 2133 Quad Core 65W Kaby Lake
– Intel Core i7 6700 4.0G 8M 2133 Quad Core 91W Skylake-S
– Intel Core i3 6100 3.7G 3M 2133 Dual Core 47W Skylake-S
– Intel Pentium G4400 3.3G 3M 2133 Dual Core 47W Skylake-S
– Intel Celeron G3900 2.8G 2M 2133 Dual Core 51W Skylake-S
Chipset PCH: Intel Skylake H110
Graphics controller One PCIe x16 graphics card
Hardware monitor Super I/O
Memory Support DDR4 1.2V 2133 unbuffered DIMMs (4GB, 8GB or 16GB)
dual channel up to 32GB total memory
PCI expansion options • One PCI Express x16 slot (reserved for GPU card installation)
• One PCI Express x1 slot
• Two M.2 slots
Display • Dual independent display support
• Maximum resolution
- HDMI: 1920 x 1080 @ 60 Hz
Audio Realtek ALC662VD 6-Channel High Definition Audio Codec
I/O ports • Front panel
– Two USB 3.0 ports
– One Headphone jack
– One Microphone jack
– One SD card reader slot
• Rear panel
– Two HDMI ports
– One USB 3.0 port
– Four USB 2.0 ports
– One Ethernet jack (RJ45)
Aspire TC-780 Desktop Computer Service Guide 1

Component Description
I/O ports – One Microphone jack
(Cont.) – One line-out jack
– One line-in jack
– One power connector
Hard disk drive (HDD) • One HDD bay supporting 3.5-inch SATA HDD
• Support 7200 rpm SATA HDD in 500GB/1TB/2TB/3TB/4TB
capacities
Solid state drive (SSD) • One SSD bay supporting M.2 type SSD modules
• Supports SATA 3.0 SSD in 96/128/256/512GB capacities
Optical disc drive (ODD) • One ODD bay supporting 9mm tray type SATA ODD
• Supports DVD-R/RW drive or DVD-Super Multi double-layer drive
Card reader SD card reader
Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet (Realtek RTL8111GA)
• WLAN option: Intel Stone Peak Wireless LAN+BT (802.11 a/b/g/n)
Power supply • PFC 220W power supply unit (Active PFC)
• Non-PFC 300W power supply unit (Non-PFC)
• FR 300W power supply unit (Active PFC)
Security • BIOS-based user and supervisor passwords
• Kensington lock
LED display and buttons • Power LED
• Power button
• ODD eject button
System BIOS • AMI BIOS with 8 MB SPI Flash ROM
• Supports ACPI revision 5.0 standard
• Supports Plug and Play, STR(S3)/STD(S4), hardware monitor,
Multi Boot, and DMI protocols
Physical Specifications
Aspect Description
Chassis dimension (W x H x D) 247mm x 530mm x 520mm (9.72in x 20.87in x 20.47in)
System weight 10.74 kg (23.68lb)
Mainboard form factor DTX
Mainboard dimensions (W × H) 244mm*200mm, 4 Layers
Environmental Requirements
Aspect Description
Operating temperature 5 to 35 °C (41 to 95 °F)
Non-operating temperature Packed: -20 to 60 °C (-4 to 140 °F)
Unpacked: -10 to 60 °C (14 to 140 °F)
Operating humidity -15% to 80% RH non-condensing
Non-operating humidity -10% to 90% RH non-condensing at 40 °C
2 Aspire TC-780 Desktop Computer Service Guide

System Tour
The pictures and tables in this section illustrate the physical outlook of the computer.
Front View
Item Component
1 ODD eject button
2 ODD
3 USB 3.0 ports
4 Microphone-in jack
5 SD card reader
6 Headphone jack
7 Dummy ODD bezel
8 ODD emergency eject hole
9 Power button/LED

Rear View
Item Component
1 Power connector
2 HDMI ports
3 USB 2.0 ports
4 USB 3.0 port
5 Microphone jack
6 Line-in jack
7 Line-out jack
8 Expansion card slots
9 Expansion card
10 LAN connector

Hardware Specifications
Processor
Item Specification
Socket LGA 1151 socket type
Package type 14 nm
CPU type • Supports the following Intel Kaby Lake/Skylake-S processors:
– Intel Core i3 6100 3.7G 3M 2133 Dual Core 47W Skylake-S
– Intel Pentium G4400 3.3G 3M 2133 Dual Core 47W Skylake-S
– Intel Celeron G3900 2.8G 2M 2133 Dual Core 51W Skylake-S
Chipset
Item Specification
System chipset Intel Skylake H110
Hardware monitor Super I/O IT8772
Memory
Item Specification
Controller Integrated in the Intel Kaby Lake/Skylake-S processors
Number of DIMM slot 2
Maximum memory 32GB (using two 16GB modules)
Data rate 2133 MT/s
DIMM type 288-pin DDR4 1.2V UDIMM
Supported capacities 4GB, 8GB, 16GB
Vendor and models • HYNIX – 4GB HMA451U6AFR8N / 8GB HMA41GU6AFR8N / 16GB
HMA82GU6MFR8N
• SAMSUNG – 4GB M378A5143DB0 / 8GB M378A1G43DB0 / 16GB
M378A2K43BB1
Population rule Please refer to “Reinstalling the Memory Modules” on page 65 for Memory
Population Matrix Table.

Hard Disk Drive
Item Specification
Controller Integrated in the Intel Skylake H110 chipset
Number of HDD bays 1
Form factor 3.5-inch
Interface SATA 3.0
Supported capacities 500GB, 1TB, 2TB, 3TB, 4TB
Vendor and models • Seagate – 500GB/1TB Pharaoh Oasis; ST1000DX001 / ST2000DX001
Grenada BP2H-8GSSHD; ST4000DM000 Lombard
• Toshiba – 1TB/2TB/3TB Mars
• Western Digital – WD20EZRX-22D8PB0 / WD30EZRX-22D8PB0 GP1000A
Solid State Drive (SSD)

Item Specification
Number of SSD bays 1
Form factor M.2 2280
Interface SATA 3.0
Supported capacities 96GB, 128GB, 256GB, 512GB
Vendor and models • Kingston – 96GB RBU-SNS8151S3
• Lite-On – 128GB CV1-8B128 / 256GB CV1-8B256 / 512GB CV1-8B512
• Toshiba – 128GB THNSNJ128G8NY / 256GB CV1-8B256
Optical Disc Drive

Item Specification
Type DVD ROM/SuperMulti
Number of ODD bays 1
Form factor Slim type, 9mm
Interface SATA 3.0
Write/read speed 8x
Vendor and models • HLDS – GUE1N
• PLDS – DA-8A6SH

Card Reader
Item Specification
Controller RTS5143
Type SD card reader
Card compatibility • SDHC - Kingston 4GB SDHC card
• SDXC - Kingston 64GB SDXC card
• micro-SD - Kingston 2GB micro-SD card
• micro-SDHC - SanDisk 4GB micro-SDHC card
• mini-SD - SanDisk 1GB Mini-SD card
• mini-SDHC - SanDisk 4GB Mini-SDHC card
Ethernet
Item Specification
Controller Realtek RTL8111GA
LAN protocol 10/100/1000 Mbps
LAN connector type RJ-45
Wireless LAN
Item Specification
WLAN module • Intel Stone Peak 3165/7265
• LiteOn QCA9377A
Form factor M.2 2230
Protocol WLAN 802.11ac/a/b/g/n/M.2/2T2R+BT
Audio
Item Specification
Controller Realtek ALC662-VD 6 Channel High Definition Audio Codec
Connectors Three audio jacks
SATA Interface
Item Specification
SATA Controller Integrated in the Intel Skylake H110 chipset
Connectors Two SATA 3.0 ports
PCIe Interface
Item Specification
Connectors • One PCI Express x16 slot (PCIe V3.0)
• One PCI Express x1 slot (PCIe V2.0)
• Two mini-PCIe M.2 slot (PCIe V3.0)

Keyboard and Input Devices
Item Specification
Controller Super I/O IT8772
Connectors Seven USB ports (two on front and five on rear)
HDMI
Item Specification
Controller Integrated in the Intel Kaby Lake/Skylake-S processors
Version HDMI 1.4b
Maximum Resolution 1920 x 1080 @ 60 Hz
Power Supply Unit

Item Specification
Type • PFC 220W power supply unit (Active PFC)
• Non-PFC 300W power supply unit (Non-PFC)
Input 100-240V
Output (max.) 220W, 300W, 500W
Vendor and models • Chicony Power D220A007L-AC01 (D14-220P1A) 220W Active PFC
• FSP FSP220-50AANA 220W Active PFC 220v-240V
• FSP FSP300-60THA(1) 300W None PFC (A01003) 100-127V/220-240V
• FSP FSP300-60EP(1) 300W Active PFC (A01007) 100-127v/220v-240V
• LITE-ON PS-6301-18A4 300W None PFC 100-127V/220-240V
• LITE-ON PS-7501-5AE 500W Active PFC 100-127V/220-240V

Chapter 2
System Utilities
This chapter lists the system utilities installed in Aspire TC-780 Desktop Computer.
CMOS Setup Utility

CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are
already properly configured and optimized, there is normally no need to run this utility.
You will need to run this utility under the following conditions:
• When changing the system configuration including:
• Setting the system time and date
• Configuring the system drives and peripherals
• Specifying the boot device sequence
• Configuring the power management modes
• Setting up system passwords or making other changes to the security setup
• When trying to resolve IRQ conflicts
• When a configuration error is detected by the system and you are prompted ("Run Setup" message) to
make changes to the BIOS settings.
The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.
This memory area is not part of the system RAM, which allows configuration data to be retained when power is
turned off. The values take effect when the system is booted. POST uses these values to configure the
hardware. If the values and the actual hardware do not agree, POST generates an error message. You must
run this utility to change the hardware settings from the default or current configuration.
IMPORTANT If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard
(BT1) may be defective. In this case, the system cannot retain configuration values in CMOS.
Replace the RTC battery with a new one.
NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this
Service Guide.

Accessing the Setup Utility
1. Turn on the computer.
If the computer is already turned on, save your data and close all open applications, then restart the computer.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
Use the Left/Right/Up/Down arrow keys to move between the menu screens, then press Enter to view that
menu tab.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other
options lead to dialog boxes that prompt you for information.
Some options (marked with a) lead to submenus that enable you to change the values for the option. Use
the Up/Down/Left/Right arrow keys to scroll through the items in the submenu

Navigating through the Setup Utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various
menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective
functions.
Key Function
Left/Right arrow keys Move the cursor to the menu screen you want. The currently selected
screen will be highlighted and the items it contain will be shown.
Up/Down arrow keys Move the cursor to the item you want. The currently selected field will be
highlighted.
Enter • To open the page for the currently selected menu/submenu
• To apply a field value.
+ / - / space bar To select a value for the currently selected field (only if it is user-
configurable). Press these keys repeatedly to display all possible entries.
A parameter that is enclosed in square brackets [ ] is user-configurable.
Black font parameters are not user-configurable for one of the following
reasons:
• The field value is auto-configured or auto-detected.·
• The field value is informational only.
• The field is password-protected.
F1 To bring up the General Help window. The General Help window describes
other Setup navigation keys that are not displayed on the legend bar.
F7 Restore the saved User Default settings.
F8 Save the current menu settings as User Default settings.
F9 Press to load default system values.
F10 Press to save changes and close the Setup Utility.
Esc If you press this key:
• On one of the primary menu screens, the Exit menu displays.
• On a submenu screen, the previous screen displays.
• When you are making selections from a pop-up menu, closes the pop-
up without making a selection.

Setup Utility Menus
The Setup Utility has seven menus for configuring the various system functions. These include:
Main Advanced Power Authentication Security Boot Options Exit
NOTES • The screenshots used in this section are for illustration only. The values displayed may not
be the same as those in your computer.
• In the descriptive tables following each of the menu screen illustrations, settings in
boldface are the default and suggested settings.
Main
The Main menu displays basic information about the system.
Parameter Description
System BIOS
Version Current system BIOS version
Build Date Date when the system BIOS was built.
Processor
<model> Processor model installed
Core Frequency Core frequency of the installed processor
Memory
Size Size of system memory detected during boot-up
Product Name Official model name of the computer.
System Serial Number System serial number.
Base Board Serial Number Base board serial number.
Asset Tag Number System asset tag number
System Date Sets the system date.
System Time Sets the system time.

Advanced
CPU and Chipset Access this submenu to enable or disable various Intel technology
Configuration functions and configure video memory settings.
Integrated Peripherals Access this submenu to enable or disable operation modes for the
onboard I/O controllers.
PC Health Status Access this submenu to view current level of system/processor/PCH
temperature, voltages, and fan speed.

Advanced Chipset Configuration
Parameter Description Option

Intel AES-NI Select whether to enable or disable the Intel Advanced Enabled
Encryption Standard New Instructions. Disabled
Video Output Select which display device the system will use when Discrete
the system boots. Onboard
Onboard Graphics Select whether to enable or disable the onboard video Enabled
Controller controller when the system boots. Disabled

Integrated Peripherals

Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled
Disabled
Onboard SATA Mode Select an operating mode for the onboard SATA. AHCI
Native IDE
SATA Port 0/2/3 Shows information on devices connected to the SATA ports.
PS/2 Keyboard/Mouse Enables or disables the PS/2 keyboard/mouse Enabled
Emulation emulation function. Disabled
Onboard Audio Controller Enables or disables the onboard audio controller. Enabled
Disabled
Onboard LAN Controller Enables or disables the onboard LAN controller. Enabled
Disabled
Onboard LAN Option ROM Enables or disables the load of embedded option ROM Enabled
for onboard network controller. Disabled
Onboard Wi-Fi module Enables or disables the onboard Wi-Fi module. Enabled
Disabled
Onboard Bluetooth module Enables or disables the onboard Bluetooth module. Enabled
Disabled

PC Health Status

CPU Temperature These items lets you monitor the parameters for critical voltages,
System Temperature temperatures and fan speeds.
VRD Temperature
CPU Fan Speed
System Fan Speed
Vcore
DIMM Voltage
12V
5V
3.3V
System Shutdown Enables or disables the System Shutdown Temperature Enabled
Temperature function. Disabled
VRD Shutdown Enables or disables the VRD Shutdown Temperature Enabled
Temperature function. Disabled
Smart Fan Enables or disables the smart system fan control Enabled
function. Disabled

Power

Deep Power Off Mode Enables or disables the deep power off mode. Enabled
Disabled
Power On by RTC Alarm Enables or disables real time clock (RTC) to generate a Enabled
wake event. Disabled
Power On by PCIE Enables or disables to wake up the system from a Enabled
Devices power saving mode through an event on a PCI Express Disabled
device.
Power On by Onboard Enables or disables the system to wake up from a Enabled
LAN power-saving mode when an onboard LAN card Disabled
received an incoming call.
Wake Up by USB KB/ Enables or disables to wake up the system from a Enabled
Mouse power saving mode using a USB keyboard or mouse. Disabled
Restore On AC Power Enables or disables the system to reboot after a power Power Off
Loss failure or interrupt occurs. Power On
Last State

Authentication
Field Description Option

System Boot State Displays the current system boot status. Setup
• Setup - Secure keys not installed. User
• User - Secure keys installed
Secure Boot Mode State Displays the current system boot mode status. Enabled
Disabled
Secure Boot Enables or disables the secure boot function. Enabled
Disabled
Secure Boot Mode Select the secure boot mode when secure boot is Standard
enabled. Custom
Default Key Provisioning Enables or disables the default key provisioning Enabled
function. Disabled

Security

Supervisor Password Displays the supervisor password status. When set to Installed
Installed, this password will allow the user to access and Not Installed
change all settings in the Setup Utility.
User Password Displays the user password status. Only the following
menus will be accessible when this password is used to
logged in:
• System Date and System Time
• Exit Without Saving
The F9 key (Load Default Settings) will also be
unavailable.
Change Supervisor Press Enter to change the supervisor password.
Password
Change User Password Press Enter to change the user password. Note that this field:
• is only accessible when a supervisor password is set;
• is cleared when the supervisor password is cleared.
TPM Device Selection Displays supported TPM device. PTT
TPM Support Enables or disables the Trusted Platform Module (TPM) Enabled
function. Disabled
TPM Operation Displays the current Trusted Platform Module (TPM) None
operation. Enable Take
Ownership
Disable Take
Ownership
Clear
Hash Policy Displays supported hash policy SHA-1

Note the following before you define a system password:
• The maximum length of password contains 8 alphanumeric characters. The following keys are valid:
– A-Z, a-z (case-insensitive)
– 0-9
– ` - + [ ] \ ; ' , . /,
– Special keypad characters: 0-9 / * - +
• When you are prompted to enter a password, you have three tries before the system halts. Do not forget
your password. If you forget your password, you may have to return your computer to your dealer to reset
it.
To set a system password:
NOTE You need to set a supervisor password first before setting the user password.
1. Select Change Supervisor Password or Change User Password, then press Enter.
The password box appears.
2. Type a password then press Enter.
IMPORTANT Be very careful when typing your password because the characters do not appear on the
screen. Only shaded blocks representing each typed character are visible.
3. Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4. Press Enter.
5. Press F10 to save the password and close the Setup Utility.
To change a system password:

2. Type the original password, then press Enter.
3. Type a new password, then press Enter.
4. Retype the new password to verify the first entry, then press Enter.
You will be prompted to save the new password.
5. Press Enter.
6. Press F10 to save the password and close the Setup Utility.
To remove a system password:
NOTE When the supervisor password is removed, the user password will also be remove.
2. Type the original password, then press Enter.
3. Press Enter twice without entering anything in the new and confirm password fields.
You will be prompted to confirm the password removal.
4. Press Enter.
5. Press F10 to save the changes you made and close the Setup Utility.

Boot Options

Launch CSM Controls the launching the Compatibility Support Never
Module function when booting. Always
Boot Priority Order Displays the device assigned to the specified boot sequence. The Setup
1st Boot Device Utility attempts to boot the operating system in this order. By default, the
2nd Boot Device computer searches for boot devices in the following order:
3rd Boot Device • Windows Boot Manager
• Optical drive (CD/DVD)
4th Boot Device
• Removable device
• Network boot (LAN)
Hard Disk Drive Priority Press Enter to set the boot priority for the hard drive.
Optical Disc Drive Priority Press Enter to set the boot priority for the optical drive.
Removable Device Priority Press Enter to set the boot priority for a removable USB drive.
Network Device Priority Press Enter to set the boot priority for a network boot.
Boot Menu Enable or disable the boot menu function. Enabled
Disabled
Bootup Num-Lock Enables or disables the Num-Lock key during boot. On
Off
Halt On Determines whether the system will stop for an error All, But
during the POST. Options include: Keyboard
• All, but Keyboard – If a keyboard error is detected, All Errors
BIOS will pause the system. No Errors
• All Errors –- Any error detected will pause the system.
• No Errors – BIOS will ignore any errors detected
during POST

Exit
Save & Exit Setup When you have completed the system configuration changes, select this
option to leave the BIOS Setup Utility and reboot the computer, so the new
system configuration parameters can take effect. Select Save & Exit
Setup from the Exit menu and press Enter.
Discard Changes and Exit Select this option to quit the BIOS Setup Utility without making any
Setup permanent changes to the system configuration, and reboot the computer.
Select Discard Changes and Exit Setup from the Exit menu and press
Enter.
Save Changes Select this option and press Enter to save all the changes and return to
the BIOS Setup Utility.
Discard Changes Select this option and press Enter to discard all the changes and return to
the BIOS Setup Utility.
Load Default Settings To set this feature, select Load Default Settings from the Exit menu and
press Enter. Then, select OK to allow the BIOS to automatically load
optimal defaults to the BIOS settings. The Optimal settings are designed
for maximum system performance, but may not work best for all computer
applications.
Save as User Default Select this option and press Enter to save changes that you have made as
Settings user defaults.
Load User Default Settings Select this option and press Enter to restore user defaults.

Chapter 3
System Disassembly and Reassembly

This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and
troubleshooting purposes.
Disassembly Tools
In performing the disassembly process, you will need the following tools:
• Wrist-grounding strap and conductive mat for preventing electrostatic discharge
• Philips screwdriver
• Hex screwdriver
• Flat screwdriver
• Scissors (for cutting cable ties)
NOTES The screws for the different components vary in size. During the disassembly process, group the
screws with their corresponding components to avoid mismatches when putting back the components.
Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1. Make sure that the optical disc drive and the card reader slot are empty.
2. Turn off the power to the computer and all peripherals.
3. Unplug the power cord from the computer.
4. Unplug the network cable and all connected peripheral devices from the computer.
5. Place the computer on a flat, steady surface with the rear cover facing upward.

Disassembly Procedures
Removing the Side Panel
1. Put the computer on a flat surface.
2. Remove the two screws securing the side panel to the chassis.
Quantity Color Torque Part Number Screw Type

2 Black 6.0 ± 0.5 kgf-cm 86.SR2D1.001
3. Slide the side panel toward the back of the chassis until the tabs on the side panel disengage with the
slots on the chassis.
4. Detach the side panel from the unit and put it aside for re-installation later.

Removing the Front Bezel
1. Force eject the ODD tray by inserting a thin metal object into the ODD emergency eject hole.
2. Disengage the latch securing the ODD bezel to the ODD tray, then detach the ODD bezel.

3. Push back the ODD tray until it latches into place.
4. Release the front bezel retention tabs from the chassis interior.

5. Pull the front bezel away from the chassis.

Removing the ODD Module
1. Release all the cables from the twist wire tie securing them to the chassis.
2. Disconnect the power and data combo cable from the ODD module.

3. Disconnect the power and data combo cable from the power supply cable.
4. Disconnect the ODD data cable from the mainboard.

5. Remove the two screws securing the ODD module to the chassis.

2 Silver 6.0 ± 0.5 kgf-cm 86.B1HD1.001
6. Slide the ODD module out of the chassis.

7. Remove the two screws securing the ODD to the ODD bracket.

2 Silver 1.5 ± 0.3 kgf-cm 86.SXLD1.001
8. Pull the ODD out of the ODD carrier.

Removing the HDD Module
1. Disconnect the data and power cables from the HDD module.
2. Disconnect the HDD data cable from the mainboard.

3. Remove the four screws securing the HDD module to the chassis.

4 Silver 6.0 ± 0.5 kgf-cm 86.SXHD1.001
4. Slide the HDD module out of the chassis.

Removing the Thermal Module
WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal
or with your hands.
1. Disconnect the heatsink fan cable from the mainboard.
2. Loosen the four captive screws securing the thermal module to the mainboard.

4 Silver 6.0 ± 0.5 kgf-cm Thermal Screws N/A

3. Remove the thermal module from the mainboard.

Removing the Processor
IMPORTANT: Before removing a processor from the mainboard, make sure to create a backup file of all
important data.
WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling.
1. Press the load lever and move it to the right to release the load lever from the retention tab.
2. Pull the load lever to release the CPU cover plate from the retaining post.

3. Open the CPU cover plate.
4. Lift the processor from the socket.
Note: WEEE Annex VII component. A circuit board that is >10 cm2 has been highlighted with a
yellow rectangle as shown in the above image. Follow local regulations for disposing this type of
circuit board.

Removing the Memory Modules
1. Press outward the holding clips on both sides of the DIMM slot to release the DIMM (1), then gently pull
the DIMM upward to remove it from the mainboard (2).
Note: WEEE Annex VII component. A circuit board >10 cm2 has been highlighted
with the yellow rectangle as shown above. Please follow local regulations for disposal
of detached circuit boards.
2. Repeat Step 1 to remove the remaining memory module.

Removing the Expansion Board
1. Remove the screw securing the expansion board bracket to the chassis.

1 Silver 6.0 ± 0.5 kgf-cm 86.SPZD1.003
2. Unlatch the metal clip securing the expansion board bracket to the chassis.

3. Remove the PCIe x16 expansion board from its slot.

Removing the WLAN Module
1. Disconnect the WLAN antenna cables from the WLAN module.
NOTE: For reference during machine reassembly, note which cable color corresponds to the main and
auxiliary connectors.
2. Remove the screw securing the WLAN module to the mainboard.

1 Silver 1.5 ± 0.3 kgf-cm 86.NBY01.003

3. Remove the WLAN module from the mainboard.

Removing the SSD Module
1. Remove the screw securing the SSD module to the mainboard.

1 Silver 1.5 ± 0.3 kgf-cm 86.NBY01.003
2. Remove the SSD module from the mainboard.

Removing the Power Supply Module
1. Disconnect the power supply cables from the mainboard.
2. Remove the four screws securing the rear end of the power supply module to the chassis.


3. Pull the power supply module out of the chassis.

Removing the Front I/O and Card Reader Assembly
1. Disconnect the front I/O board and card reader board cables from the mainboard.
2. Remove the screw securing the front I/O and card reader bracket to the chassis.


3. Pull the bracket with the cables out of the chassis.

Removing the Power Button Module
1. Disconnect the power button and LED cable from the mainboard.
2. Release the power button cable from the plastic clip securing it to the chassis.

3. Slide the top cover to disengage the latches securing it to the chassis, then remove the top cover.
4. Pull the power button cable out of the chassis.

Removing the Mainboard
1. Remove the six screws securing the mainboard to the chassis.

2. Gently lift the mainboard off the chassis.

3. Gently push the RTC battery sideways (1), then lift it off the mainboard (2).
Note: WEEE Annex VII component. The RTC battery has been highlighted with the
yellow circle as shown above. Please follow local regulations for disposal of used
batteries.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the instructions.

Reassembly Procedures
Reinstalling the Mainboard
1. Slide the RTC battery into its socket in the mainboard (1) then push it down (2) until it latches into place.
2. Slide the mainboard into the chassis, with the I/O ports of the mainboard extruding from their port holes,
then lower the mainboard in place.

3. Secure the mainboard to the chassis using six screws.


Reinstalling the Power Button Module
1. Insert the power button cable into the chassis.
2. Place the top cover into its socket in the chassis and push until it latches into place.

3. Use the plastic clip to secure the power button cable to the chassis.
4. Connect the power button and LED cable to the mainboard.

Reinstalling the Front I/O and Card Reader Assembly
1. Insert the cables and place the front I/O and card reader assembly in its socket.
2. Secure the front I/O and card reader bracket to the chassis using one screw.


3. Connect the front I/O and card reader board cables to the mainboard.

Reinstalling the Power Supply Module
1. Slide the power supply module into its socket in the chassis.
2. Secure the rear end of the power supply module to the chassis using four screws.


3. Connect the power supply cables to the mainboard.

Reinstalling the SSD Module
1. Insert the SSD module into the mainboard.
2. Secure the SSD module to the mainboard using one screw.

1 Silver 1.5 ± 0.3 kgf-cm 86.NBY01.003

Reinstalling the WLAN Module
1. Insert the WLAN module into the mainboard.
2. Secure the WLAN module to the mainboard using one screw.

1 Silver 1.5 ± 0.3 kgf-cm 86.NBY01.003

3. Connect the WLAN antenna cables to the WLAN module.
NOTE: Refer to your machine disassembly note to determine which cable color corresponds to the main and
auxiliary connectors.

Reinstalling the Expansion Board
1. Insert the PCIe x16 expansion board into its slot, then press it down until it latches into place.
2. Press the metal clip securing the expansion board bracket to the chassis until it latches into place.

3. Secure the expansion board bracket to the chassis using one screw.


Reinstalling the Memory Modules
1. Insert the memory module into the DIMM slot (1) then press it down until it latches into place (2).
2. Repeat Step 1 to install the remaining memory module.
IMPORTANT When installing DIMM modules, populate the DIMM slots according to the table below:
Size DIMM1 DIMM2

2G N/A 2G
4G 2G 2G
4G N/A 4G
6G 2G 4G
8G 4G 4G
8G N/A 8G
10G 2G 8G
12G 4G 8G
16G 8G 8G
18G 2G 16G
20G 4G 16G
24G 8G 16G
32G 16G 16G

Reinstalling the Processor
1. Place the processor into its socket.
NOTE: Make sure the gold arrow on the corner of the processor is aligned with the beveled corner of the
socket. The processor will easily fit into the socket if it is properly oriented.
2. Replace the CPU cover plate.

3. Pull down the load lever, making sure the cover plate latch into the retaining post.
4. Slide the load lever to the left until it latches into the retention tab.

Reinstalling the Thermal Module
1. Place the thermal module into the mainboard.
2. Tighten the four captive screws to secure the thermal module to the mainboard.

4 Silver 6.0 ± 0.5 kgf-cm Thermal Screws N/A

3. Connect the thermal module fan cable to the mainboard.

Reinstalling the HDD Module
1. Slide the HDD module into the chassis.
2. Secure the HDD module to the chassis using four screws.

4 Silver 6.0 ± 0.5 kgf-cm 86.SXHD1.001

3. Connect the HDD data cable to the mainboard.
4. Connect the data and power cables to the HDD module.

Reinstalling the ODD Module
1. Place the ODD into the ODD bracket.
2. Secure the ODD to the ODD bracket using two screws.

2 Silver 1.5 ± 0.3 kgf-cm 86.SXLD1.001

3. Slide the ODD module into the chassis.
4. Secure the ODD module to the chassis using two screws.

2 Silver 6.0 ± 0.5 kgf-cm 86.B1HD1.001

5. Connect the ODD data cable to the mainboard.
6. Connect the power and data combo cable to the power supply cable.

7. Connect the power and data combo cable to the ODD module.
8. Use the twist wire tie to secure all the cables to the chassis.

Reinstalling the Front Bezel
1. Insert the tabs on the front bezel into the notches on the right side of the chassis, then rotate the front
bezel in the direction indicated.
2. Push the front bezel until the retention tabs latch into place and are securely fastened to the chassis
interior.

3. Force eject the ODD tray by inserting a thin metal object into the ODD emergency eject hole.
4. Place the bezel into the ODD tray (1), then press until the latches lock into place (2).

5. Push back the ODD module into its slot until it latches into place.

Reinstalling the Side Panel
1. Slide the side panel toward the front of the chassis until the tabs on the side panel engage with the slots
on the chassis.
2. Secure the side panel to the chassis using two screws.

2 Black 6.0 ± 0.5 kgf-cm 86.SR2D1.001

Chapter 4
Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems.
Hardware Diagnostic Procedure

IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products. Non-
Acer products, prototype cards, or modified options can give false errors and invalid system
responses.
1. Obtain the failing symptoms in as much detail as possible.

2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation.
3. Refer to “Power System Check” and ““Beep Codes” ” to determine which corrective action to perform.
System Check Procedures

Power System Check
If the system can be powered on, skip this section. Proceed to the “System Internal Inspection” procedure on
the next page.
If the system will not power on, do the following:
• Check if the power cable is properly connected to the AC power jack and a functional AC power source.
• Check if the voltage selector switch is set to the correct voltage setting.
System External Inspection

1. Inspect the power and LED indicators on the front panel. Go to “Front View” section on page 3 for the
location and description of the LED behaviour.
2. Make sure that the ventilation slots on the rear panel are not blocked.
3. Make sure that there is no point of contact in the system that can cause a power short.
4. If the cause of the failure is still can not be determined, perform the “System Internal Inspection”
procedure described on the next page.

System Internal Inspection
4. Place the computer on a flat, steady surface.
5. Remove the side panel as described in page 24.
6. Verify that the processor, memory module(s), and expansion board(s) are properly seated.
7. Verify that all power and data cables are firmly and properly attached to the installed drives.
8. Verify that all cable connections inside the system are firmly and properly attached to their appropriate
mainboard connectors.
9. Verify that all components are Acer-qualified and supported.
10. Reinstall the side panel.
11. Power on the system.
If the cause of the failure is still can not be determined, review the POST messages and BIOS
checkpoints during the system startup.
Checkpoints
A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints during
bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints
are very useful in aiding software developers or technicians in debugging problems that occur during the
pre-boot process.
Viewing BIOS Checkpoints

Viewing all checkpoints generated by the BIOS requires a checkpoint card, also referred to as a POST card or
POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED
display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method is
limited, since it only displays checkpoints that occur after the video card has been activated.
NOTE: Please note that checkpoints may differ between different platforms based on system configuration.
Checkpoints may change due to vendor requirements, system chipset or option ROMs from add-in PCI
devices.
Boot Block Initialization Code Checkpoints

The boot block initialization code sets up the chipset, memory, and other components before system memory
is available. The following table describes the type of checkpoints that may occur during the boot block
initialization portion of the BIOS.
Checkpoint Description
Before D1 Early chipset initialization is done. Early super I/O initialization is done including RTC and
keyboard controller. NMI is disabled.
D1 Perform keyboard controller BAT test. Check if waking up from power management
suspend state. Save power-on CPUID value in scratch CMOS.
D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum.
D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify that
flat mode is enabled.
D3 If memory sizing module not executed, start memory refresh and do memory sizing in
bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat
mode is enabled.
D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.
D5 Bootblock code is copied from ROM to lower system memory and control is given to it.
BIOS now executes out of RAM.

D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is
forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to
checkpoint E0. See the “BIOS Recovery” section for more information.
D7 Restore CPUID value back into register. The Bootblock Runtime interface module is
moved to system memory and control is given to it. Determine whether to execute serial
flash.
D8 The Runtime module is uncompressed into memory. CPUID information is stored in
memory.
D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory.
Leaves all RAM below 1 MB Read-Write including E000 and F000 shadow areas but
closing SMRAM.
DA Restore CPUID value back into register. Give control to BIOS POST
(ExecutePOSTKernel). See the "POST Code Checkpoints" section for more information.
Boot Block Recovery Code Checkpoints

The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required
because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section
on page 97 for more information. The following table describes the type of checkpoints that may occur during
the boot block recovery portion of the BIOS.
E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA
controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.
E9 Set up floppy controller and data. Attempt to read from floppy.
EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
EB Disable ATAPI hardware. Jump back to checkpoint E9.
EF Read error occurred on media. Jump back to checkpoint EB.
E9 or EA Determine information about root directory of recovery media.
F0 Search for pre-defined recovery file name in root directory.
F1 Recovery file not found.
F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.
F3 Start reading the recovery file cluster by cluster.
F5 Disable L1 cache.
FA Check the validity of the recovery file configuration to the current configuration of the flash
part.
FB Make flash write enabled through chipset and OEM specific method. Detect proper flash
part. Verify that the found flash part size equals the recovery file size.
F4 The recovery file size does not equal the found flash part size.
FC Erase the flash part.
FD Program the flash part.
FF The flash has been updated successfully. Make flash write disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.

POST Code Checkpoints
The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The
following table describes the type of checkpoints that may occur during the POST portion of the BIOS.
03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime
data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS
as mentioned in the Kernel Variable "wCMOSFlags."
04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is
OK. Verify CMOS checksum manually by reading storage area.
If the CMOS checksum is bad, update CMOS with power-on default values and clear
passwords. Initialize status register A.
Initializes data variables that are based on CMOS setup questions.
Initializes both the 8259 compatible PICs in the system
05 Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table.
06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.Install the POSTINT1Ch
handler. Enable IRQ-0 in PIC for system timer interrupt. Traps INT1Ch vector to
"POSTINT1ChHandlerBlock."
08 Initializes the CPU. The BAT test is being done on KBC. Program the keyboard controller
command byte is being done after Auto detection of KB/MS using AMI KB-5.
0A Initializes the 8042 compatible Key Board Controller.
0B Detects the presence of PS/2 mouse.
0C Detects the presence of Keyboard in KBC port.
0E Testing and initialization of different Input Devices. Also, update the Kernel Variables.
Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13 Early POST initialization of chipset registers.
24 Uncompress and initialize any platform specific BIOS modules. GPNV is initialized at this
checkpoint.
30 Initialize System Management Interrupt.
2A Initializes different devices through DIM.
See DIM Code Checkpoints section for more information.
2C Initializes different devices. Detects and initializes the video adapter installed in the
system that have optional ROMs.
2E Initializes all the output devices.
31 Allocate memory for ADM module and uncompress it. Give control to ADM module for
initialization. Initialize language and font modules for ADM. Activate ADM module.
33 Initializes the silent boot module. Set the window for displaying text information.
37 Displaying sign-on message, CPU information, setup key message, and any OEM
specific information.
38 Initializes different devices through DIM. See DIM Code Checkpoints section for more
information. USB controllers are initialized at this point.
39 Initializes DMAC-1 & DMAC-2.
3A Initialize RTC date/time.
3B Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit
memory test. Display total memory in the system.
3C Mid POST initialization of chipset registers.
40 Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.)
successfully installed in the system and update the BDA, EBDA…etc.

50 Programming the memory hole or any kind of implementation that needs an adjustment in
system RAM size if needed.
52 Updates CMOS memory size from memory found in memory test. Allocates memory for
Extended BIOS Data Area from base memory. Programming the memory hole or any kind
of implementation that needs an adjustment in system RAM size if needed.
60 Initializes Num-Lock status and programs the KBD typematic rate.
75 Initialize Int-13 and prepare for IPL detection.
78 Initializes IPL devices controlled by BIOS and option ROMs.
7A Initializes remaining option ROMs.
7C Generate and write contents of ESCD in NVRam.
84 Log errors encountered during POST.
85 Display errors to the user and gets the user response for error.
87 Execute BIOS setup if needed / requested. Check boot password if installed.
8C Late POST initialization of chipset registers.
8E Program the peripheral parameters. Enable/Disable NMI as selected.
90 Late POST initialization of system management interrupt.
A0 Check boot password if installed.
A1 Clean-up work needed before booting to OS.
A2 Takes care of runtime image preparation for different BIOS modules. Fill the free area in
F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the
runtime language module. Disables the system configuration display if needed.
A4 Initialize runtime language module. Display boot option popup menu.
A7 Displays the system configuration screen if enabled. Initialize the CPU’s before boot,
which includes the programming of the MTRR’s.
A8 Prepare CPU for OS boot including final MTRR values.
A9 Wait for user input at config display if needed.
AA Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module.
AB Prepare BBS for Int 19 boot.
AC End of POST initialization of chipset registers.
B1 Save system context for ACPI.
00 Passes control to OS Loader (typically INT19h).

DIM Code Checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different
system busses. The following table describes the main checkpoints where the DIM module is accessed.
2A Initialize different buses and perform the following functions: Reset, Detect, and Disable
(function 0); Static Device Initialization (function 1); Boot Output Device Initialization
(function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also
assigns PCI bus numbers. Function 1 initializes all static devices that include manual
configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges,
and noncompliant PCI devices. Static resources are also reserved. Function 2 searches
for and initializes any PnP, PCI, or AGP video devices.
38 Initialize different buses and perform the following functions: Boot Input Device
Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization
(function 5). Function 3 searches for and configures PCI input devices and detects if
system has standard keyboard controller. Function 4 searches for and configures all PnP
and PCI boot devices. Function 5 configures all onboard peripherals that are set to an
automatic configuration and configures all remaining PnP and PCI devices.
POST Error Indicators

When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic
mode and will either:
• Displays a POST error message, or
• Emits a series of beep codes
POST Error Messages

POST error messages tell users what failure the system has detected. Some error messages could be related
to a hardware device. Others may indicate a problem with a device configuration. In some cases an error
message may include recommendations for troubleshooting or require that you press the Enter key to display
recommendations. Follow the instructions on the screen. It is recommended that you correct the error before
proceeding, even if the computer appears to boot successfully.
IMPORTANT: If your system fails after you make changes in the Setup menus, reboot the computer, enter
Setup again and load Setup defaults to correct the error.

Memory
Message Description
Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which
controls access of memory over 1 MB. This may indicate a problem with the
mainboard.
Multi-Bit ECC Error This message will only occur on systems using ECC enabled memory modules.
ECC memory has the ability to correct single-bit errors that may occur from faulty
memory modules.
A multiple bit corruption of memory has occurred, and the ECC memory algorithm
cannot correct it. This may indicate a defective memory module.
Parity Error Fatal Memory Parity Error. System halts after displaying this message.
RAM R/W test failed This message is displayed by the AMIBIOS8 when the RAM read/write test fails.
CMOS Memory Size The base memory (memory below 1MB) size that is reported in the CMOS (offset
Wrong 15h) mismatches with the actual size detected. This condition may occur when the
hole is set at 512K base memory or when CMOS is corrupted.
Boot
Message Description
Boot Failure... This is a generic message indicating the BIOS could not boot from a particular
device. This message is usually followed by other information concerning the
device.
Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette.
Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for
data transfer. This is often reported by drives when no media is present.
A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to
properly configure the device. This may be due to a bad cable or faulty diskette
drive.
B: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to
properly configure the device. This may be due to a bad cable or faulty diskette
drive.
Insert BOOT diskette The BIOS attempted to boot from the A: drive, but could not find a proper boot
in A: diskette.
Reboot and Select proper Boot device or Insert Boot Media in selected Boot device
BIOS could not find a bootable device in the system and/or removable media drive
does not contain media.
Reboot and select BIOS could not find a bootable device in the system and/or removable
proper boot device or media drive does not contain media.
Insert boot media in
selected boot device
NO ROM BASIC This message occurs on some systems when no bootable device can be detected.
Storage Device
Message Description
Primary Master Hard The IDE/ATAPI device configured as Primary Master could not be properly
Disk Error initialized by the BIOS. This message is typically displayed when the BIOS is trying
to detect and configure IDE/ATAPI devices in POST.
Primary Slave Hard The IDE/ATAPI device configured as Primary Slave could not be properly initialized
Disk Error by the BIOS. This message is typically displayed when the BIOS is trying to detect
and configure IDE/ATAPI devices in POST.
Secondary Master The IDE/ATAPI device configured as Secondary Master could not be properly
Hard Disk Error initialized by the BIOS. This message is typically displayed when the BIOS is trying

Message Description
Secondary Slave The IDE/ATAPI device configured as Secondary Slave could not be properly
Hard Disk Error initialized by the BIOS. This message is typically displayed when the BIOS is trying
3rd Master Hard Disk The IDE/ATAPI device configured as Master in the 3rd IDE controller could not be
Error properly initialized by the BIOS. This message is typically displayed when the BIOS
is trying to detect and configure IDE/ATAPI devices in POST.
3rd Slave Hard Disk The IDE/ATAPI device configured as Slave in the 3rd IDE controller could not be
4th Master Hard Disk The IDE/ATAPI device configured as Master in the 4th IDE controller could not be
4th Slave Hard Disk The IDE/ATAPI device configured as Slave in the 4th IDE controller could not be
Primary Master Drive The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility
- ATAPI Incompatible test. This message is typically displayed when the BIOS is trying to detect and
configure IDE/ATAPI devices in POST.
Primary Slave Drive - The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility
ATAPI Incompatible test. This message is typically displayed when the BIOS is trying to detect and
configure IDE/ATAPI devices in POST.
Secondary Master The IDE/ATAPI device configured as Secondary Master failed an ATAPI
Drive - ATAPI compatibility test. This message is typically displayed when the BIOS is trying to
Incompatible detect and configure IDE/ATAPI devices in POST.
Secondary Slave The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility
Drive - ATAPI test. This message is typically displayed when the BIOS is trying to detect and
Incompatible configure IDE/ATAPI devices in POST.
3rd Master Drive - The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an
ATAPI Incompatible ATAPI compatibility test. This message is typically displayed when the BIOS is
trying to detect and configure IDE/ATAPI devices in POST.
3rd Slave Drive - The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI
ATAPI Incompatible compatibility test. This message is typically displayed when the BIOS is trying to
detect and configure IDE/ATAPI devices in POST.
4th Master Drive - The IDE/ATAPI device configured as Master in the 4th IDE controller failed an
4th Slave Drive - The IDE/ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI

Message Description
S.M.A.R.T. Capable The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command
but Command Failed transaction failed.
This message can be reported by an ATAPI device using the S.M.A.R.T. error
reporting standard. S.M.A.R.T. failure messages may indicate the need to replace
the hard disk.
S.M.A.R.T. The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command
Command Failed transaction failed.
the hard disk.
S.M.A.R.T. Status A S.M.A.R.T. capable hard disk sends this message when it detects an imminent
BAD, Backup and failure.This message can be reported by an ATAPI device using the S.M.A.R.T.
Replace error reporting standard. S.M.A.R.T. failure messages may indicate the need to
replace the hard disk.
S.M.A.R.T. Capable A S.M.A.R.T. capable hard disk sends this message when it detects an imminent
and Status BAD failure.
the hard disk.
Virus-related
Message Description
BootSector Write!! The BIOS has detected software attempting to write to a drive’s boot sector. This is
flagged as possible virus activity. This message will only be displayed if Virus
Detection is enabled in AMIBIOS setup.
VIRUS: Continue  If the BIOS detects possible virus activity, it will prompt the user. This message will
(Y/N)? only be displayed if Virus Detection is enabled in AMIBIOS setup.

System Configuration
Message Description
DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a
problem with system hardware.
DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a
problem with system hardware.
DMA Controller Error POST error while trying to initialize the DMA controller. This is a fatal error, often
indication a problem with system hardware.
Checking NVRAM... BIOS could not write to the NVRAM block. This message appears when the FLASH
Update Failed part is write-protected or if there is no FLASH part (System uses a PROM or
EPROM).
Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message
only applies to INTEL CPUs. The message is most likely to appear when a brand
new CPU is installed in a mainboard with an outdated BIOS. In this case, the BIOS
must be updated to include the Microcode Update for the new CPU.
NVRAM Checksum There was an error in while validating the NVRAM data. This causes POST to clear
Bad, NVRAM the NVRAM data.
Cleared
Resource Conflict More than one system device is trying to use the same non-shareable resources
(Memory or I/O).
NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system
configuration in POST.
NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system
configuration in POST due to a data error.
Static Resource Two or more Static Devices are trying to use the same resource space (usually
Conflict Memory or I/O).
PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.
PCI IRQ routing table BIOS POST (DIM code) found a PCI device in the system but was unable to figure
error out how to route an IRQ to the device. Usually this error is causing by an
incomplete description of the PCI Interrupt Routing of the system.
Timer Error Indicates an error while programming the count register of channel 2 of the 8254
timer. This may indicate a problem with system hardware.
Refresh timer test BIOS POST found that the refresh timer hardware failed to pass the Refresh
failed Retrace Test.
Interrupt Controller-1 BIOS POST could not initialize the Master Interrupt Controller. This may indicate a
error problem with system hardware.
Interrupt Controller-2 BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a
error problem with system hardware.
CMOS
Message Displayed Description
CMOS Date/Time Not The CMOS date and/or time are invalid. This error can be resolved by readjusting
Set the system time in AMIBIOS Setup.
CMOS Battery Low CMOS battery is low. This message usually indicates that the CMOS battery needs
to be replaced. It could also appear when the user intentionally discharges the
CMOS battery.
CMOS Settings CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
Wrong

CMOS Checksum CMOS contents failed the Checksum check. Indicates that the CMOS data has
Bad been changed by a program other than the BIOS or that the CMOS is not retaining
its data due to malfunction. This error can typically be resolved by using AMIBIOS
Setup.
Miscellaneous
KBC BAT Test failed Keyboard controller BAT test failed. This may indicate a problem with keyboard
controller initialization.
Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard
controller is initialized.
PS/2 Keyboard not PS/2 keyboard support is enabled in the BIOS setup but the device is not detected.
found
PS/2 Mouse not PS/2 mouse support is enabled in the BIOS setup but the device is not detected.
found
Keyboard/Interface Keyboard controller failure. This may indicate a problem with system hardware.
Error
Unlock Keyboard PS/2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS
POST.
System Halted The system has been halted. A reset or power cycle is required to reboot the
machine. This message appears after a fatal error has been detected.
<INS> Pressed Indicates that <INS> key is pressed during the BIOS POST. The POST will load and
use default CMOS settings.
Password check The password entered does not match the password set in the setup. This condition
failed may occur for both Supervisor and User password verification.
Unknown BIOS error. This message is displayed when ADM module is not present in the AMIBIOS8
Error code = 004Ah ROM.
Unknown BIOS error. This message is displayed when language module is not present in the AMIBIOS8
Error code = 004Bh ROM.
Floppy Controller Error in initializing legacy Floppy Controller.
Failure

Index of Symptom-to-FRU Error Messages
To use the information in this section to diagnose a problem:
1. Find the error symptom in the left column.
2. If directed to a check procedure, replace the FRU indicated in the check procedure.
If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely
cause.
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 80.
Symptom/Error Action/FRU
Processor fan does not run but power • Ensure the system is not in power saving mode.
supply fan runs. • With the system powered on, measure the voltage of the
processor fan connector. Its reading should be +12Vdc. If the
reading shows normal, but the fan still does not work, then
replace the heat sink fan.
• Mainboard
Processor test failed. • Processor
• Mainboard
NOTE: Normally, the processor fan should be operative, and the processor clock setting should be exactly set
to match its speed requirement before diagnosing any processor problems.
Memory test failed. • Memory module
• Mainboard
Incorrect memory size shown or repeated • Insert the memory modules in the DIMM sockets properly,
during POST. then reboot the system.
• Memory module
• Mainboard
System works but fails to enter power • Enter CMOS Setup and load the default settings. In Windows
saving mode when the Power systems, check settings in Power Management Property of
Management Mode is set to Enabled. the Control Panel.
• Reload software from Recovery CD.
Blinking cursor only; system does not work. • IDE drive connection/cables
• IDE disk drives
• See “Undetermined Problems”.
• Mainboard
NOTE: Ensure the memory modules are installed properly and the contact leads are clean before diagnosing
any system problems.

Hard disk drive test failed. • Enter CMOS Setup and load the default settings.
• Hard disk drive cable
• Hard disk drive
• Mainboard
Hard disk drive cannot format completely. • Enter CMOS Setup and load the default settings.
• Hard disk drive cable
• Hard disk drive
• Mainboard
Hard disk drive has write error. • Enter CMOS Setup and load the default settings.
• Hard disk drive
Hard disk drive LED fails to light, but • With the system power on, measure the voltage of the HDD
system operates normally. LED connector.
• HDD LED cable
NOTE: Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set
correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make
sure the drive is connected to master connector or the drive is set to master.)
CD/DVD-ROM drive LED doesn't come on • Enter CMOS Setup and load the default settings.
but works normally. • DIMM
• Mainboard
CD/DVD-ROM drive LED flashes for more • CD/DVD-ROM may have dirt or foreign material on it. Check
than 30 seconds before LED shutting off. with a known good disc.
Software asks to reinstall disc. Software • CD/DVD-ROM is not inserted properly.
displays a reading CD/DVD error. • CD/DVD-ROM is damaged.
CD/DVD-ROM drive cannot load or eject • Disconnect all cables from CD/DVD-ROM drive except power
when the system is turned on and its eject cable, then press the eject button to try to unload the disc.
button is pressed and held. • CD/DVD-ROM drive power cable
• CD/DVD-ROM drive
CD/DVD-ROM drive does not read and • CD may have dirt or foreign material on it. Check with a
there are no messages are displayed. known good disc.
• Ensure the CD/DVD-ROM driver is installed properly.
• CD/DVD-ROM drive.
CD/DVD-ROM drive can play audio CD but • Ensure the headphone jack of the CD/DVD-ROM has an
no sound output. output.
• Turn up the sound volume.
• Speaker power/connection/cable.
• CD/DVD-ROM drive.
NOTE: Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set
correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.

Real-time clock is inaccurate. • Ensure the information in the Standard CMOS Feature of
BIOS Setup is set correctly.
• RTC battery
• Mainboard
Audio software program invoked but no • Speaker power/connection/cable
sound comes from speakers.
Modem ring cannot wake up system from • For an external modem, make sure Power on By Ring in
suspend mode. BIOS Setup or Power Management is set to Enabled. For the
PCI modem, make sure Wake up by PCI card is set to
Enabled.
• If a PCI modem card is used, reinsert the modem card to the
PCI slot firmly or replace the modem card.
• In Windows OS, ensure the telephone application is
configured correctly for your modem and set to receive
messages and/or fax.
Data/fax modem software program invoked • Ensure the modem card is installed properly.
but cannot receive/send data/fax
Fax/voice modem software program • Ensure the modem voice-in cable from modem adapter card
invoked but has no sound output. (Data is connected to the mainboard
files are received normally; voice from
modem cannot be produced, but system
sound feature works normally.)
Video memory test failed.Video adapter • Remove all non-factory-installed cards.
failed. • Load default settings (if screen is readable).
• Mainboard
Display problem • Monitor signal connection/cable
• Incorrect colors • Monitor
• No high intensity • Video adapter card
• Missing, broken, or incorrect characters • Mainboard
• Blank monitor (dark)
• Blank monitor (bright)
• Distorted image
• Unreadable monitor
Display changing colors. • Monitor signal connection/cable
• Video adapter card
• Mainboard

Printing failed. • Ensure the printer driver is properly installed. Refer to the
printer service manual.
• Printer
• Printer cable
• Mainboard.
Printer problems. • Refer to the service manual for the printer.
Some or all keys on keyboard do not work. • Keyboard
Pressing the power button does not turn off • Ensure the Soft-off by PWR-BTTN in CMOS Setup (under
the system. (Only unplugging the power Power Management) is not set to Instant-off.
cord from electrical outlet can turn off the • Power switch cable assembly
system.)
Pressing the power button does not turn on • Ensure the power override switch (located at the back of the
the system computer, just above the connector for the power cable) is
not set to OFF.
• Power switch cable assembly.
Executing software shutdown from • Enter CMOS Setup and load the default settings.
Windows Start menu does not turn off the • Reload software from Recovery CD.
system. (Only pressing power button can
turn off the system).
No system power, or power supply fan is • Power supply
not running. • Mainboard

Beep Codes
When no error message is displayed but the computer stops during POST, listen for beep codes.
Beep Status Possible Causes

One short beep. System ready System is OK.
Continuous one Memory not installed or • Something is wrong with the memory installed
long beep memory error • There is problem accessing the memory (i.e., mainboard
problem)
One long beep, VGA not installed or • The mainboard can not access the video card for some
then two short VGA error reasons. Either the video card is not working, its memory
beeps and repeat is not accessible, or its BIOS may be corrupt.
• Something is wrong with the mainboard.
One long beep, BIOS failure • BIOS damaged. Processor jump to boot block to execute
then one short beep the default procedure.
Two short beeps. CMOS failure • CMOS checksum error
Undetermined Problems
NOTE • Verify that all attached devices are supported by the computer.
• Verify that the power supply being used at the time of the failure is operating correctly. (See
"Power System Check" on page 81)
Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU.
1. Power off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Hard disk drive
• DIMM
• CD/DVD-ROM drive
• Expansion boards
4. Power on the computer.
5. Determine if the problem has been resolved.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU.
If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a non-
defective FRU.

BIOS Recovery
When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is
damaged. This may be caused by an interruption during a BIOS flash procedure (e.g. a power outage) or a
corrupted BIOS code, which will cause the system to go into an unbootable state. You need to access and
execute the boot block program to reboot the computer and recover the regular BIOS code.
Note the following when restoring the BIOS settings:
• Make sure the computer is connected to a UPS unit during the BIOS recovery process.
• The BIOS recovery media should be prepared in a computer running the Windows OS. A USB flash drive
can be used.
Creating the BIOS Crisis Recovery Disk

1. Set up a computer running the Windows operating system and connect the BIOS recovery media.
2. Copy the target BIOS ROM file to the BIOS recovery media and rename it as “RCVBOOT.CAP”.
3. Eject the BIOS recovery media from the computer.
Performing a BIOS Recovery

NOTE This procedure is only applicable when the boot block section is still valid.
1. Shut down the system with failed BIOS.

2. Put the BIOS ROM file (it may exist at \ROM\xxx.CAP) to a USB storage.
3. Rename BIOS ROM file to RCVBOOT.CAP (i.e. P11-A0.CAP to RCVBOOT.CAP)
4. Plug the USB storage to the system.
5. Press the power button to turn on the system.
The system will now execute the BIOS recovery process. You will hear a long beep followed by a short beep.
6. Select Proceed with flash update to start recovery.

7. Wait for the program to finish with the recovery.
8. Flash update completed.
9. Press any key to reboot system.

10. The BIOS recovery is now completed.

BIOS Update
Updating the BIOS
Perform the following to use the DOS Flash Utility:
1. Copy BIOS folder to USB storage then plug the USB storage to the system.
3. Press Delete when the company logo is displayed on the screen to enter BIOS Setup Menu.
4. Go to the Authentication page, select Secure Boot and press Enter. Select Disabled to disable Secure
Boot.
5. Go to the Exit page, select Save and Exit Setup and press Enter.

6. Select Yes to Restart.
7. Press the F12 hot key to enter Boot Menu, then select USB thumbdrive.
8. Press Enter to boot system using USB thumbdrive.
9. Enter BIOS folder.
10. Enter “DOS” folder.
11. Execute "BIOS_DOS.bat" file.
12. Process to flash BIOS (don’t reset).

13. Press the power button to shut down the system.
The system will now execute the BIOS update process.
15. Press Delete when the company logo is displayed on the screen to enter BIOS Setup Menu.

16. Go to the Exit page, select Load Default Setting and press Enter. Select Yes to load default setting.
17. Select Save and Exit Setup and press Enter.
18. Select Yes to Restart.

Clearing CMOS
You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if
incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear
the BIOS supervisor password as well.
Use the CMOS1 jumper to clear the CMOS data.
• 1-2 position: Normal operation (default)
• 2-3 position: Clear CMOS data
To clear the CMOS data:

4. Place the computer on a flat, steady surface.
5. Remove the side panel.
6. If necessary, remove any expansion cards, assemblies or cables that prevent access to the CMOS clear
jumper.
7. Locate the CLR_CMOS jumper on the mainboard.
8. Remove the jumper block and set it over the 2-3 pins for 20 to 30 seconds.
9. Return the jumper block to its default 1-2 position.
10. Reinstall any expansion card, peripheral, and system cables that have previously been removed.
11. Reinstall the side panel.
12. Connect the AC power cord to the system.
13. Press the power button to turn on the computer.
14. During POST, press Delete to access the Setup Utility.
15. Press F9 to load the system default values.
16. Press F10 to save the changes you made and close the Setup Utility.

Chapter 5
System Architecture
This chapter shows the block diagram and board layout of the Aspire TC-780 Desktop Computer.
Block Diagram
The core subsystems of the Aspire TC-780 computer are depicted in the following block diagram:

Mainboard Layout
This section shows the major mainboard components.
No. Label Description No. Label Description

1 ATX2 4-Pin ATX power 14 CRF2 Front panel USB 3.0
connector connector 2
2 CPU CPU socket 15 DIMM1 DDR4 slot 1
3 FANC1 CPU fan connector 16 DIMM2 DDR4 slot 2
4 FANS2 System fan connector 17 PCIE16 PCIe x16 Slot
5 WPWR1 Wireless charger 18 NGFFE1 M.2 WLAN connector
connector
6 ATX1 Standard 24-Pin ATX 19 PCI1 PCIe x1 Slot
power connector
7 CRF1 Front panel USB 3.0 20 BT1 Battery slot
connector 3
8 LEDH1 Power button/LED 21 AUDF1 Front panel audio
connector connector
9 NGFFM1 M.2 SSD connector 22 AUDR1 Rear panel audio ports
10 SATA1 SATA 6Gb/s connector 23 U3RJ1 RJ45 + USB 3.0 ports
11 USB3F1 Front panel USB 3.0 24 USB2R1 Rear USB2.0 ports
connector 1
12 SATA0 SATA 6Gb/s connector 25 HDMI2 HDMI port
13 CMOS1 Clear CMOS jumper 26 HDMI1 HDMI port

Chapter 6
Field Replaceable Unit (FRU) List

This chapter gives you the FRU (Field Replaceable Unit) listing of the Aspire TC-780 Desktop Computer global
configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization).
IMPORTANT Part number changes will not be noted in this printed Service Guide. The part numbers listed
in this Service Guide may differ from those given to regional AUTHORIZED SERVICE
PROVIDERS. You MUST use the local FRU list provided by your regional office to order
FRU parts for repair and service of customer machines. Make sure that you are using the
most up-to-date information available on your regional web site or channel when ordering
FRU parts.
NOTE Follow the local government regulations, or the rules set by your regional office on how to return or
dispose of defective parts.

Exploded Diagram
Number Part Name Part No. Quantity

1 Side Panel 334.05Y02.0001 1
2 Hex Machine Screw 6-32 L5 86.00U96.B60 2
3 Hex Machine Screw M3 x L5 86.00U0S.0B60 13
4 Mainboard DB.B5711.001 1
5 HDD KH.01K08.031 2
6 Hex Machine Screw 6-32 L12 086.00U97.B60 8
7 Power Supply Unit DC.2201B.006 1
8 Rear I/O Cover 360.05Z08.0001 1
9 Main Chassis DC.13111.05E 1
10 ODD KO.0080D.019 1
11 ODD Top Bezel 360.05Y07.0001 1
12 ODD Bottom Bezel 360.05Y06.0001 1
13 Front I/O Board DA.13711.007 1
14 Card Reader DC.10411.01A 1
15 Front I/O Bracket 360.02E07.0001 1
16 Front Bezel 360.05Y05.0001 1

Aspire TC-780 FRU List
ACER_ATC-780_W_SONIAH_2 (NO: D9.B59SW.002)
Category Description Acer Part No.
ACCESSORY
DVI TO DSUB ADAPTER CONNECTOR W/EMI DP.13411.026
SHIELDING IMPROVE
BOARDS
F-IO BOARD U3 450MM AUDIO 600MM HD DA.13711.006
AUDIOX2, U3X2, CPUSER 3160260007
F-IO BOARD U3 450MM AUDIO 600MM HD DA.13711.007
AUDIOX2, U3X2, MINGJI 9086-0100014RII
F-IO BOARD FIO01_M_U3X2 L43F1024-DT-R DA.13711.00S
U3=450MM, AUDIO=600MM, HD AUDIO X2, U3X2
VGA CARD AMD R5-310 DDRIII 2GB ATX PCI- DA.31011.001
EX16 UEFI DVI HDMI 288-6E225-X01A8
VGA CARD AMD R7-340 DDRIII 2GB ATX PCI- DA.34011.001
EX16 UEFI DVI HDMI 288-1E318-X00A8
VGA CARD AMD R9-360 GDDRV 2GB ATX PCI- DA.36011.001
EX16 UEFI DVI HDMI DP 288-1E325-X00A8
VGA CARD NVIDIA GT705 DDRIII 1024M ATX DA.70511.005
64BIT UEFI VGA DVI-I HDMI 288-BN214-X60A8
VGA CARD NVIDIA GT720 DDRIII 2GB ATX UEFI DA.72011.001
DVI-I HDMI 288-5N326-X01A8
VGA CARD NVIDIA GT730 DDRIII 2GB ATX PCI- DA.73011.001
EX16 UEFI DVI HDMI 288-6N326-X01A8
VGA CARD NVIDIA GTX745 DDRIII 4GB ATX UEFI DA.74511.001
DVI-I HDMI BL 288-1N249-X04A8
VGA CARD NV GTX745 DDRIII 4GB ATX UEFI DVI DA.74511.003
HDMI MEM 288-1N249-X04A8
CR01_SD_M 331317201014 530MM, USB 2.0, DC.10411.01F
RTS5143
CR01_SD_M 9143-0700007RII 530MM, USB 2.0, DC.10411.01G
RTS5143
CARD READER BOARD CR01_SD_M L43CR006- DC.10411.01H
DT-R 530MM, USB 2.0, RTS5143
WIRELESS LAN & BLUETOOTH BOARD LITEON KE.11A0L.001
802.11AC BLUETOOTH FM 3RD WIFI 1X1 AC+ BT
M.2 QCA9377A QCA NFA435A, REV 1.1
WIRELESS LAN & BLUETOOTH BOARD WLAN KI.STN01.008
INTEL WLAN 7265.NGWG.W D0 STONEPEAK M.2
2X2 AC + BT 2230
WIRELESS LAN BOARD INTEL WLAN KI.STN01.101
INT3165.NGWG C0 STONE PEAK 1X1 AC + BT
M.2
CABLES
POWER CORD 110V 3PIN UL USA 27.01518.0I1
POWER CORD 1800MM 250V EURO 27.01518.0J1
POWER CORD 250V CCC 1800MM PRC 27.01518.0K1

Power Cord POWER CORD 250V SWISS 27.01518.0L1
(Cont.) POWER CORD 1830MM BLACK TW I-SHENG 27.01518.0M1
POWER CORD AUSTRALIA WITH TESTED TAG 27.01518.0N1
POWER CORD 250V 3PIN INDIA 27.01518.0P1
POWER CORD 1800MM BLACK S.AFRICA 27.01518.0Q1
POWER CORD 230V DENMARK 27.01518.0S1
POWER CORD 125V 7A 3G JAPAN 27.01518.181
POWER CORD 125V 10A BLACK MEXICO 27.01518.A01
POWER CORD 1800MM BLACK BRAZIL 27.01518.I01
POWER CORD 250V 3PIN 1830MM BLACK 27.01518.I51
THAILAND
POWER CORD 250V 3PIN 1800MM UK 27.03118.031
POWER CORD 7A 250V KOREA 27.SLSD1.001
POWER CORD ARGENTINE,10A 250V 1.8M BK 27.SLSD1.002
POWER CORD 16A 250V 1800MM ISRAEL BLACK 27.VEHD1.001
POWER CORD 250V 10A 1800MM ITALY 27.VG6D1.001
POWER SWITCH CABLE 50.B1HD1.001
HDD SATA CABLE FOR BLACK 50.SLAD1.002
ODD CABLE (ODD TO MB+ODD TO POWER) 50.SXND1.001
CASE/COVER/BRACKET ASSEMBLY
VGA HOLDER 42.B1DD1.001
CRT COVER 42.SF601.001
HDMI DUMMY COVER 42.SF601.002
WIFI COVER 42.SXLD1.001
FRONT IO BRACKET 60.B1HD1.003
ODD BRACKET 60.B1HD1.011

DUMMY ODD BRACKET 60.B1HD1.013
IO SHIELDING 60.B57D1.001
IO SHIELDING -FOR VGA HDMI*2 WITH QUARD 60.B57D1.008
PORT USB2.0

IO SHIELDING -FOR VGA HDMI*1 WITH QUARD 60.B57D1.009
PORT USB2.0
ASSEMBLY MAIN CHASSIS W/FRONT BKT & 60.B57D1.002
REAR BKT & BOTTOM BKT & MB BKT & PSU BKT
& HDD BKT & IO LOCK & POWER SWITCH CABLE
& TOP COVER & SIDE COVER & ODD CAGE
ASSEMBLY MAIN CHASSIS W/FRONT BKT & 60.B57D1.004
REAR BKT & BOTTOM BKT & MB BKT & PSU BKT
& HDD BKT & IO LOCK & POWER SWITCH CABLE
& TOP COVER & SIDE COVER
ASSEMBLY FRONT BEZEL W/ODD COVER & 60.B57D1.003

FRONT COVER & ASPIRE LOGO COVER &
DOWN DUMMY ODD BEZEL
ASSEMBLY UP ODD BEZEL 60.B57D1.005

ASSEMBLY DOWN ODD BEZEL 60.B57D1.006
DUMMY ODD BEZEL 60.B57D1.007
COMMUNICATION MODULE
ANTENNA WLAN AUX 50.SZLD1.002
ANTENNA WLAN MAIN 50.SZLD1.003
CPU/PROCESSOR
CPU(PGA) INTEL CELERON G3900 LGA 2.8G 2M KC.39001.CDG
2133 1151 65W SKYLAKE
CPU(PGA) INTEL PENTIUM G4400 LGA 3.3G 3M KC.44001.DEG
2133 1151 65W SKYLAKE
CPU(PGA) INTEL CORE I3 6100 LGA 3.7G 3M KC.61001.CI3
2133 1151 65W SKYLAKE
CPU(PGA) INTEL CORE I5 6400 LGA 2.7G 6M KC.64A01.CI5
2133 1151 65W SKYLAKE
CPU(PGA) INTEL CORE I5 6400 LGA 2.7G 6M KC.64B01.CI5
2133 1151 65W R0 SKYLAKE
CPU(PGA) INTEL CORE I7 6700 LGA 3.4G 8M KC.67001.CI7
2133 1151 65W SKYLAKE
CPU(PGA) INTEL CORE I7 6700 LGA 3.4G 8M KC.67B01.CI7
2133 1151 65W R0 SKYLAKE
CPU(PGA) Intel Core i3 7100 LGA 3M 2400 1151 KC.71001.CI3
51W Kaby Lake 3.9G
CPU(PGA) Intel Core i5 7400 LGA 3.0G 6M 2133 KC.74001.CI5
1151 65W Kaby Lake
CPU(PGA) Intel Core i7 7700 LGA 3.6G 8M 2133 KC.77A01.CI7
1151 65W Kaby Lake
DVD-RW DRIVE
ODD PANASONIC BD RW 9.0MM TRAY 6X KO.00607.010
UJ272QBAA2-B LF+HF W/O BEZEL SATA
SUPER-MULTI DRIVE HLDS SUPER-MULTI DRIVE KO.0080D.019
9.0MM TRAY 8X GUE1N LF+HF W/O BEZEL SATA

DVD-RW Drive SUPER-MULTI DRIVE PLDS SUPER-MULTI DRIVE KO.0080F.008
(Cont.) 9.0MM TRAY 8X DA-8A6SH LF+HF W/O BEZEL
SATA
SUPER-MULTI DRIVE PLDS SUPER-MULTI DRIVE KO.0080F.011
9.0MM TRAY 8X DA-8AESH LF+HF W/O BEZEL
SATA
HDD/HARD DISK DRIVE
HDD SEAGATE 3.5" 7200RPM 1000GB KH.01K01.050
ST1000DX001 (GRENADA BP2H) SATA III 64MB
LF F/W:CC41
ST1000DM003 (PHARAOH OASIS) SATA III 64MB
LF F/W:CC42
HDD TOSHIBA 3.5" 7200RPM 1000GB KH.01K04.010
DT01ACA100 (MARS) SATA III 32MB LF F/W:750
HDD WD 3.5" 7200RPM 1000GB WD10EZEX- KH.01K08.031
21WN4A0 (XL1000C) SATA III 64MB LF F/
W:01.01A01
ST2000DX001 (GRENADA BP2H) SATA III 64MB
LF F/W:CC41
ST2000DM001 (GRENADA BP2 REFRESH) SATA
III 64MB LF F/W:CC26
DT01ACA200 (MARS) SATA III 64MB LF F/W:750
HDD WD 3.5" 5400RPM 2000GB WD20EZRX- KH.02K08.012
22D8PB0 (GP1000A,4K) SATA III 64MB LF F/
W:80.00A80
ST3000DM001 (GRENADA BP2 REFRESH) SATA
III 64MB LF F/W:CC26
DT01ACA300 (MARS) SATA III 64MB LF F/W:BS0
HDD WD 3.5" 5400RPM 3000GB WD30EZRX- KH.03K08.005
W:80.00A80
ST4000DM000 (LOMBARD) SATA III 64MB LF F/
W:CC54
HDD WD 3.5" 7200RPM 500GB WD5000AZLX- KH.50008.052
21K2TA0 (XL1000C) SATA III 32MB LF F/
W:01.01A01
SOLID STATE DRIVE
FLASH DISK KINGSTON SSD NAND 96GB RBU- KN.09607.001
SNS8151S3/96GG LF+HF
FLASH DISK TOSHIBA SSD NAND 128GB KN.1280A.008
THNSNJ128G8NY LF+HF
FLASH DISK LITE-ON SSD NAND 128GB CV1- KN.1280L.013
8B128 LF+HF

Solid State Drive FLASH DISK TOSHIBA SSD NAND 256GB KN.2560A.008
(Cont.) THNSNJ256G8NY LF+HF
8B256 LF+HF
8B512 LF+HF
HEATSINK
CPU HEATSINK AIR COOLER LGA1155/1150 65W DC.10811.012
CM
ASSEMBLY COOLER LGA115X 65W AURAS AVAP DC.10811.016
KEYBOARD
KEYBOARD KIT LITE-ON SK-9662 RF2.4 BLACK 6K.SUYD1.001
US W/DK.RF41B.045 & DC.11211.00W
TRADITIONAL CHINESE W/DK.RF41B.046 &
DC.11211.00W
US INTERNATIONAL W/DK.RF41B.047 &
DC.11211.00W
ARABIC/ENGLISH NEW LAYOUT FOR EMEA W/
DK.RF41B.048 & DC.11211.00W
THAILAND W/DK.RF41B.049 & DC.11211.00W
SPANISH W/DK.RF41B.04A & DC.11211.00W
PORTUGUESE W/DK.RF41B.04B & DC.11211.00W
BRAZILIAN PORTUGUESE W/DK.RF41B.04C &
DC.11211.00W
JAPANESE W/DK.RF41B.04D & DC.11211.00W
GERMAN W/DK.RF41B.04E & DC.11211.00W
ITALIAN W/DK.RF41B.04F & DC.11211.00W
FRENCH W/DK.RF41B.04G & DC.11211.00W
SWEDISH W/DK.RF41B.04H & DC.11211.00W
UK W/DK.RF41B.04J & DC.11211.00W
DUTCH W/DK.RF41B.04K & DC.11211.00W
SWISS/G W/DK.RF41B.04L & DC.11211.00W

Keyboard KEYBOARD KIT LITE-ON SK-9662 RF2.4 BLACK 6K.SUYD1.017
(Cont.) BELGIUM W/DK.RF41B.04M & DC.11211.00W
NORWEGIAN W/DK.RF41B.04P & DC.11211.00W
HEBREW NEW LAYOUT FOR EMEA W/
DK.RF41B.04Q & DC.11211.00W
POLISH W/DK.RF41B.04R & DC.11211.00W
SLOVENIAN W/DK.RF41B.04S & DC.11211.00W
SLOVAK W/DK.RF41B.04T & DC.11211.00W
RUSSIAN NEW LAYOUT FOR EMEA W/
DK.RF41B.04U & DC.11211.00W
HUNGARIAN W/DK.RF41B.04V & DC.11211.00W
GREEK NEW LAYOUT FOR EMEA W/
DK.RF41B.04W & DC.11211.00W
DANISH W/DK.RF41B.04X & DC.11211.00W
CZECH NEW LAYOUT FOR EMEA W/
DK.RF41B.04Y & DC.11211.00W
ROMANIAN W/DK.RF41B.04Z & DC.11211.00W
TURKISH W/DK.RF41B.050 & DC.11211.00W
TURKISH-Q W/DK.RF41B.051 & DC.11211.00W
ARABIC/FRENCH W/DK.RF41B.052 &
DC.11211.00W
KAZAKH W/DK.RF41B.053 & DC.11211.00W
NORDIC W/DK.RF41B.055 & DC.11211.00W
ENGLISH/CANADIAN FRENCH W/DK.RF41B.056
& DC.11211.00W
CZECH/SLOVAK W/DK.RF41B.057 &
DC.11211.00W
SWISS/FR W/DK.RF41B.058 & DC.11211.00W
KOREAN W/DK.RF41B.059 & DC.11211.00W

Keyboard KEYBOARD KIT LITE-ON SK-9662 RF2.4 BLACK 6K.SUYD1.038
(Cont.) SPANISH LATIN W/DK.RF41B.05A &
DC.11211.00W
US INTERNATIONAL NEW LAYOUT FOR EMEA W/
DK.RF41B.05D & DC.11211.00W
KEYBOARD LITE-ON SK-9626 USB BLACK US DK.USB1B.06S
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.06T
TRADITIONAL CHINESE
KEYBOARD LITE-ON SK-9626 USB BLACK US DK.USB1B.06V
INTERNATIONAL
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.06W
ARABIC/ENGLISH NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.06X
THAILAND
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.06Y
SPANISH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.06Z
PORTUGUESE
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.070
BRAZILIAN PORTUGUESE
JAPANESE
GERMAN
ITALIAN
FRENCH
SWEDISH
KEYBOARD LITE-ON SK-9626 USB BLACK UK DK.USB1B.076
DUTCH
SWISS/G
BELGIUM
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07A
ICELANDIC
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07B
NORWEGIAN
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07C
HEBREW NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07D
POLISH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07E
SLOVENIAN
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07F
SLOVAK

Keyboard KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07G
(Cont.) RUSSIAN NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07H
HUNGARIAN
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07J
GREEK NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07K
DANISH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07L
CZECH NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07M
ROMANIAN
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07N
TURKISH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07P
TURKISH-Q
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07Q
ARABIC/FRENCH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07R
KAZAKH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07S
TURKMEN NEW LAYOUT FOR EMEA
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07T
NORDIC
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07U
ENGLISH/CANADIAN FRENCH
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07V
CZECH/SLOVAK
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07W
SWISS/FR
KEYBOARD LITE-ON SK-9626 USB BLACK KOR DK.USB1B.07X
KEYBOARD LITE-ON SK-9626 USB BLACK DK.USB1B.07Y
SPANISH LATIN
KEYBOARD LITE-ON SK-9626 USB BLACK US DK.USB1B.07Z
WITH RUPEE SYMBOL FOR INDIA
KEYBOARD LITE-ON SK-9626 USB BLACK US DK.USB1B.080
INTERNATIONAL NEW LAYOUT FOR EMEA
KEYBOARD PRIMAX KBAY211 USB BLACK US DK.USB1P.0CA
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CB
TRADITIONAL CHINESE
KEYBOARD PRIMAX KBAY211 USB BLACK US DK.USB1P.0CC
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CD
THAILAND
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CE
SPANISH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CF
PORTUGUESE
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CG
BRAZILIAN PORTUGUESE

Keyboard KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CH
(Cont.) JAPANESE
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CJ
GERMAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CK
ITALIAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CL
FRENCH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CM
SWEDISH
KEYBOARD PRIMAX KBAY211 USB BLACK UK DK.USB1P.0CN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CP
DUTCH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CQ
SWISS/G
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CR
BELGIUM
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CS
ICELANDIC
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CT
NORWEGIAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CU
POLISH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CV
SLOVENIAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CW
SLOVAK
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CX
HUNGARIAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CY
DANISH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0CZ
ROMANIAN
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0D0
TURKISH
TURKISH-Q
ARABIC/FRENCH
KAZAKH
NORDIC
ENGLISH/CANADIAN FRENCH
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DC
ARABIC/ENGLISH NEW LAYOUT FOR EMEA
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DD
TURKMEN NEW LAYOUT FOR EMEA

Keyboard KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DE
(Cont.) GREEK NEW LAYOUT FOR EMEA
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DF
CZECH NEW LAYOUT FOR EMEA
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DG
RUSSIAN NEW LAYOUT FOR EMEA
KEYBOARD PRIMAX KBAY211 USB BLACK DK.USB1P.0DH
HEBREW NEW LAYOUT FOR EMEA
MAINBOARD
MAIN BOARD KIT ASPIRE TC-760 INTEL H110 N N DB.B4M11.002
RTL8111GA N ACER LOGO DTX W/O 1394 V1.0
LF+HF
MEMORY
MEMORY SAMSUNG UNB-DIMM DDRIV 2133 KN.16G0B.016
16GB M378A2K43BB1-CPB LF+HF 1024*8 25NM
MONO
MEMORY HYNIX UNB-DIMM DDRIV 2133 16GB KN.16G0G.022
HMA82GU6MFR8N-TF LF+HF 1024*8 25NM,
POLARIS
MEMORY SAMSUNG UNB-DIMM DDRIV 2133 4GB KN.4GB0B.038
M378A5143DB0-CPB LF+HF 512*8 25NM
MEMORY HYNIX UNB-DIMM DDRIV 2133 4GB KN.4GB0G.037
HMA451U6AFR8N-TF LF+HF 512*8 25NM
POLARIS
MEMORY SAMSUNG UNB-DIMM DDRIV 2133 8GB KN.8GB0B.033
M378A1G43DB0-CPB LF+HF 512*8 D25
MEMORY HYNIX UNB-DIMM DDRIV 2133 8GB KN.8GB0G.038
HMA41GU6AFR8N-TF LF+HF 512*8 25NM
POLARIS
MISCELLANEOUS
HDD RUBBER 47.B57D1.001
POINTING DEVICE
LITE-ON USB MOUSE SM-9023 A WITH ACER DC.11211.01C
LOGO,BLACK,PHASE IN THE SINGLE
MODE_USB
POWER SUPPLY
PSU FSP FSP220-50AABA 220W ACTIVE PFC DC.22018.008
220V-240V, CHANGE TO DD DESIGN (8A)
PSU FSP FSP220-50AANA 220W ACTIVE PFC DC.22018.009
220V-240V, CHANGE TO MOS LINEAR DESIGN
PSU LITE-ON PE-5221-01AB 220W ACTIVE PFC DC.2201B.009
CCC 5000M 220V-240V
PSU CHICONY POWER D220A007L-AC01 (D14- DC.2201H.005
220P1A) 220W ACTIVE PFC REV.03 220V-240V

Power Supply PSU FSP FSP300-60THA(1) 300W NONE PFC DC.30018.005
(Cont.) (A01003) 100-127V/220-240V, CHANGE TO MOS
LINEAR DESIGN
PSU FSP FSP300-60EP(1) 300W ACTIVE PFC DC.30018.006
(A01007) 100-127V/220V-240V, CHANGE TO DD
DESIGN (16A)
PSU LITE-ON PS-6301-09AB 300W ACTIVE PFC DC.3001B.002
100-127V/220V-240V (4SATA1PATA)
PSU LITE-ON PS-6301-18A4 300W NONE PFC DC.3001B.003
100-127V/220-240V, P7/P9=120+15/-0MM
SCREWS
SCREW WAFER STEP 6-32 L12 NI 3NOD 86.B1DD1.001
SCREW M3 L5 NI 3NOD 86.B1HD1.001
SCREW M2 CAP L4 NI 86.NBY01.003
SCREW MA HEX M3 L5 NI 3NOD 86.SPZD1.002

SCREW MA HEX 6-32 L5 NI 3NOD 86.SPZD1.003
SCREW MA HEX 6-32 L5 BLACK 3NOD 86.SR2D1.001
SCREW M2 L2.5 NI JF 86.SXLD1.001
SCREW MACH PAN M3*L4 NI NYLOK 86.VBK01.003

SPEAKER
JS SPEAKER USB MS1238UA WITH NEW ACER SP.10600.049
LOGO (MEET AJC SPEC.)

Appendix A
Test Compatible Components

This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system
functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows 10
operating system.
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Regarding configuration, combination and test procedures, please refer to the Aspire TC-780 Windows 10
Compatibility Test Report released by the Acer Mobile System Testing Department.
Approved Vendor List (AVL)

Components Vendor Model Name or Key Spec. Acer Part No.
Bezel 3NOD 3NOD Aspire TC3 Bezel BAM16A w/i USB x2, DC.11911.09S
w/i audio port x2, w/i MCR, w/i slim type ODD,
for CM16A chassis
Card Reader CPUSER CR01_SD_M 331317201014 530mm, USB DC.10411.01F
(30L) 2.0, RTS5143
Card Reader Luxshare CR01_SD_M L43CR006-DT-R 530mm, USB DC.10411.01H
(30L) 2.0, RTS5143
Card Reader Mingji CR01_SD_M 9143-0700007RII 530mm, USB DC.10411.01G
(30L) 2.0, RTS5143
Chassis 3NOD 3NOD TC3 Chassis MicroATX w/i HDD x2, w/i DC.13111.05B
slim type ODD, for BAM16A bezel
Cooler Auras 15Q2 Intel 65W cooler Auras first cooler Rev DC.10811.016
1.0
Cooler CM COOLER..(BUY-ACER).12V.4700rpm..DEL- DC.10811.012
00095-R3-GP2.CPU.92*92*45.4mm
L250mm(4P)
CPU Intel Celeron G3900 (2.8G 2M LGA1151) KC.39001.CDG
CPU Intel Core i3-6100 (3.7G 3M 2133FSB) KC.61001.CI3
CPU Intel Core i5-6400 (2.7G 6M 2133FSB) KC.64A01.CI5
CPU Intel Core i7-6700 (3.4G 8M 2133FSB) KC.67001.CI7
CPU Intel Pentium Dual Core G4400 (3.3G 3M KC.44001.DEG
1600FSB)
CPU Intel CPU(PGA) Intel Core i3 7100 LGA 3M 2400 KC.71001.CI3
1151 51W Kaby Lake 3.9G
CPU Intel CPU(PGA) Intel Core i5 7400 LGA 3.0G 6M KC.74001.CI5
2133 1151 65W Kaby Lake
CPU Intel CPU(PGA) Intel Core i7 7700 LGA 3.6G 8M KC.77A01.CI7
2133 1151 65W Kaby Lake
Daughter
board
(30L) CPUSER U3=450mm, Audio=600mm, HD audio x2, DA.13711.006
U3x2, vendor p/n: 3160260007

Daughter
board
(30L) Luxshare U3=450mm, Audio=600mm, HD audio x2, DA.13711.00S
U3x2, vendor p/n: L43F1024-DT-R
Daughter
board
(30L) Mingji U3=450mm, Audio=600mm, HD audio x2, DA.13711.007
U3x2, vendor p/n: 9143-0100009RII
External JS JS speaker USB MS1238UA with new acer SP.10600.049
Speaker logo
HDD SEAGATE HDD SEAGATE 3.5" 5900rpm 4000GB KH.04K01.003
ST4000DM000 (Lombard) SATA III 64MB LF
F/W:CC54
(Pharaoh Oasis) SATA III 64MB LF F/W:CC42
ST1000DX001 (Grenada BP2H 8G-SSHD)
SATA III 64MB LF F/W:CC41
(Grenada BP2 Refresh) SATA III 64MB LF F/
W:CC26
ST2000DX001 (Grenada BP2H-8GSSHD)
SATA III 64MB LF F/W:CC41
(Grenada2 Refresh) SATA III 64MB LF F/
W:CC26
HDD Toshiba HDD Toshiba 3.5" 7200rpm 1000GB (Mars) KH.01K04.010
SATA III 64MB LF F/W:750
HDD WD HDD WD 3.5" 5400rpm 2000GB WD20EZRX- KH.02K08.012
W:80.00A80
HDD WD HDD WD 3.5" 5400rpm 3000GB WD30EZRX- KH.03K08.005
W:80.00A80
HDD WD HDD WD 3.5" 7200rpm 1000GB KH.01K08.031
WD(XL1000C) SATA III 64MB LF F/
W:01.01A01
HDD WD HDD WD 3.5" 7200rpm 500GB SATA III 32MB KH.50008.052
LF F/W:01.01A01
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.06W
Arabic/English new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07Q
Arabic/French
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.079
Belgium

Brazilian Portuguese
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07L
Czech new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07V
Czech/Slovak
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07K
Danish
Dutch
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07U
English/Canadian French
French
German
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07J
Greek new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07C
Hebrew new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07H
Hungarian
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07A
Icelandic
Italian
Japanese
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07R
Kazakh
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07X
Korean
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07T
Nordic
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07B
Norwegian
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07D
Polish
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.06Z
Portuguese
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07M
Romanian
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07G
Russian new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07F
Slovak
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07E
Slovenian
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.06Y
Spanish

Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07Y
Spanish Latin
Swedish
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07W
Swiss/FR
Swiss/G
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.06X
Thailand
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.06T
Traditional Chinese
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07N
Turkish
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07P
Turkish-Q
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black DK.USB1B.07S
Turkmen new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black UK DK.USB1B.076
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black US DK.USB1B.06S
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black US DK.USB1B.06V
International
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black US DK.USB1B.080
International new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9626 USB Black US DK.USB1B.07Z
with Rupee Symbol for India
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.048
Arabic/English new layout for EMEA
Arabic/French
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04M
Belgium
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04C
Brazilian Portuguese
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04Y
Czech new layout for EMEA
Czech/Slovak
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04X
Danish
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04K
Dutch
English/Canadian French
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04G
French
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04E
German
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04W
Greek new layout for EMEA

Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04Q
Hebrew new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04V
Hungarian
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04N
Icelandic
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04F
Italian
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04D
Japanese
Kazakh
Korean
Nordic
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04P
Norwegian
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04R
Polish
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04B
Portuguese
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04Z
Romanian
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04U
Russian new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04T
Slovak
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04S
Slovenian
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04A
Spanish
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.05A
Spanish Latin
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.05C
Spanish Latin without battery
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04H
Swedish
Swiss/FR
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black DK.RF41B.04L
Swiss/G
Thailand
Traditional Chinese
Turkish
Turkish-Q

Turkmen new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black UK DK.RF41B.04J
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black US DK.RF41B.045
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black US DK.RF41B.047
International
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black US DK.RF41B.05D
International new layout for EMEA
Keyboard Lite-On Keyboard LITE-ON SK-9662 RF2.4 Black US DK.RF41B.05B
with Rupee Symbol for India
MB Kit Wistron MB Kit Aspire T3-780; Aspire X3-780 Intel DB.B5711.001
H110 N N RTL8111GA Acer Logo DTX W/O
1394 V1.0 LF+HF
MB Kit Wistron MB Kit Aspire TC-760 Intel H110 N N DB.B4M11.002
RTL8111GA N Acer Logo DTX W/O 1394
V1.0 LF+HF
MEM Hynix Memory HYNIX UNB-DIMM DDRIV 2133 KN.16G0G.022
16GB HMA82GU6MFR8N-TF LF+HF 1024*8
25nm DDP, Polaris
MEM Hynix Memory HYNIX UNB-DIMM DDRIV 2133 KN.4GB0G.037
4GB HMA451U6AFR8N-TF LF+HF 512*8
25nm Polaris
MEM Hynix Memory HYNIX UNB-DIMM DDRIV 2133 KN.8GB0G.038
8GB HMA41GU6AFR8N-TF LF+HF 512*8
25nm Polaris
MEM Samsung Memory SAMSUNG UNB-DIMM DDRIV 2133 KN.16G0B.016
16GB M378A2K43BB1-CPB LF+HF 1024*8
25nm Mono
MEM Samsung Memory SAMSUNG UNB-DIMM DDRIV 2133 KN.4GB0B.038
4GB M378A5143DB0-CPB LF+HF 512*8
25nm
MEM Samsung Memory SAMSUNG UNB-DIMM DDRIV 2133 KN.8GB0B.033
8GB M378A1G43DB0-CPB LF+HF 512*8
D25
Mouse Lite-On Lite-on RF2.4 mouse SM-9662 black,with DC.11211.00X
receiver new F/W v0016a,without battery
Mouse Lite-On Lite-on RF2.4 mouse SM-9662 black,with DC.11211.00W
receiver,new F/W v0016a
Mouse Lite-On Lite-on USB mouse SM-9023 A with acer DC.11211.01C
logo,black,phase in the single mode_USB
ODD HLDS Super-Multi DRIVE HLDS Super-Multi DRIVE KO.0080D.019
9.0mm Tray 8X GUE1N LF+HF W/O bezel
SATA
ODD PLDS Super-Multi DRIVE PLDS Super-Multi DRIVE KO.0080F.008
9.0mm Tray 8X DA-8A6SH LF+HF W/O bezel
SATA
Optional WNC all Wlan M.2 Main& AUX Antenna for 25L DP.13411.04D
Accessories WlanM.2 Main& AUX Antenna for 25L 2 pcs
M.2 PIFA Antenna

PSU (30L) Chicony PSU Chicony Power D220A007L-AC01 (D14- DC.2201H.005
Power 220P1A) 220W Active PFC Rev.03 220v-
240V,no anti-fold design on O/P cable side
PSU (30L) FSP PSU FSP FSP220-50AABA 220W Active PFC DC.22018.008
220v-240V, change to DD design (8A)
PSU (30L) FSP PSU FSP FSP220-50AANA 220W Active DC.22018.009
PFC 220v-240V, change to MOS Linear
design
PSU (30L) FSP PSU FSP FSP300-60EP(1) 300W Active PFC DC.30018.006
(A01007) 100-127v/220v-240V, change to DD
design (16A)
PSU (30L) FSP PSU FSP FSP300-60THA(1) 300W None DC.30018.005
PFC (A01003) 100-127V/220-240V, change
to MOS Linear design
PSU (30L) Lite-On PSU LITE-ON PE-5221-01AB 220W Active DC.2201B.009
PFC CCC 5000m 220v-240V
PSU (30L) Lite-On PSU LITE-ON PS-6301-09AB 300W Active DC.3001B.002
PFC 100-127v/220v-240V (4SATA1PATA)
PSU (30L) Lite-On PSU LITE-ON PS-6301-18A4 300W None DC.3001B.003
PFC 100-127V/220-240V, P7/P9=120+15/-
0mm
PSU (30L) Lite-On PSU LITE-ON PS-7501-5AE 500W Active DC.5001B.003
PFC 100-127V/220-240V, P8/P10 = 120+15/-
0mm, 2015 rev
SSD Kingston Flash Disk KINGSTON SSD NAND 96GB KN.09607.001
RBU-SNS8151S3/96GG LF+HF
SSD Lite-On Flash Disk LITE-ON SSD NAND 128GB CV1- KN.1280L.013
8B128 LF+HF
8B256 LF+HF
8B512 LF+HF
SSD Toshiba 15nm Toshiba NAND KN.1280A.008
SSD Toshiba 15nm Toshiba NAND KN.2560A.008
VGA card PCP VGA Card AMD R5-310 DDRIII 2GB ATX DA.31011.001
(30L) PCI-Ex16 UEFI DVI HDMI 288-6E225-X01A8
VGA card PCP VGA Card AMD R7-340 DDRIII 2GB ATX DA.34011.001
(30L) PCI-Ex16 UEFI DVI HDMI
VGA card PCP VGA Card AMD R9-360 GDDRV 2GB ATX DA.36011.002
(30L) PCI-Ex16 UEFI DVI HDMI DP 288-1E325-
X00A8 v2
VGA card PCP VGA Card nVidia GT705 DDRIII 1024M ATX DA.70511.005
(30L) 64bit UEFI VGA DVI-I HDMI 288-BN214-
X60A8
VGA card PCP VGA Card nVidia GT720 DDRIII 2GB ATX DA.72011.001
(30L) UEFI DVI-I HDMI 288-5N326-X01A8
VGA card PCP VGA Card nVidia GT730 DDRIII 2GB ATX DA.73011.001
(30L) PCI-Ex16 UEFI DVI HDMI 288-6N326-X01A8
VGA card PCP VGA Card nVidia GTX745 DDRIII 4GB ATX DA.74511.003
(30L) PCI-Ex16 UEFI DVI HDMI MEM 288-1N249-
X04A8

VGA card PCP VGA Card nVidia GTX950 GDDRV 2GB ATX DA.95011.001
(30L) PCI-Ex16 UEFI DVI DVI HDMI DP 288-
3N376-X00A8
WLAN/BT Intel Wireless LAN Intel WLAN INT3165.NGWG KI.STN01.101
C0 Stone Peak 1x1 AC + BT M.2
WLAN/BT Intel WLAN Intel WLAN 7265.NGWG.W D0 KI.STN01.008
Stonepeak M.2 2X2 AC + BT 2230
WLAN/BT Lite-On Wireless LAN Liteon 802.11ac Bluetooth FM KE.11A0L.001
3rd WiFi 1x1 AC+ BT M.2 QCA9377A QCA
NFA435A, Rev 1.1

Appendix B
Online Support Information

This appendix describes online technical support services available to help you repair your Acer products.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer branch offices and regional business units can access our website. However some information
sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all Acer notebook, desktop, All-In-One
(AIO) and server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included a PDF file to facilitate the problem-free downloading of our technical
material.
Also available on this website are:
• Detailed information on Acer's International Traveler's Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.

Index
A expansion board 39, 63

Approved Vendor List 119 guidelines 105
memory 38, 65
audio
preparatory steps 23
specifications 7, 8 side panel 24, 52, 79
AVL, see Approved Vendor List 119 tools 23
B display
beep codes 96 display by model 1
BIOS E
checkpoints 82 environmental requirements 2
clear CMOS 102 Ethernet
crisis recovery disk 97 specifications 7
recovery 97
expansion slots
update, Windows mode 99
expansion board, remove 39, 63
BIOS menus
specifications 1
Advanced 13
exploded view 106
Advanced Chipset Configuration 14
Boot Options 21 external modules disassembly
Exit 22 font bezel 25, 76
Integrated Peripherals 15 F
USB Device Setting 17 Field Replaceable Unit, see FRU list 105
Main 11 FRU list
Miscellaneous 14 components list 107
PC Health Status 16, 18 exploded view 106
Power Management Setup 17 part number updates 105
block diagram 103 H
boot block hard disk drive
checkpoints 82 specifications 6
execute 97 hardware
boot sequence 21 configuration utility 9
C exploded view 106
card reader FRU list 105
supported cards 2 specifications 5
troubleshooting 81
checkpoints
hardware monitor 1
boot block 82
DIM 86 HDD, see hard disk drive 2
overview 82 humidity specification 2
POST 84 I
CMOS clear 102 I/O ports
CMOS Setup Utility listing 1, 2
access 10 J
navigation keys 11 jack
overview 9
line-in 4
Power menu 18
line-out 4
connectivity L
Ethernet 7 LAN port
WLAN 7
specifications 7
connector
M
LAN 4
main board placement 104
PS/2 keyboard 4
main unit disassembly
D
audio board 46, 56
DIM checkpoints 86
heat sink 34, 41, 43, 68
disassembly procedures

mainboard 48, 50, 54 system architecture 103
power supply 44, 58 system chipsets 5
processor 36, 66 system date 12
mainboard system passwords
component identification 104 change 20
specifications 2 remove 20
memory set 20
check size 12 system time 12
remove 38, 65 system views
specifications 1, 5
left view 4
O
T
ODD, see optical disc drive 2
temperature monitoring 16
online support information 127
temperature specification 2
operating system 1
troubleshooting
optical disc drive
BIOS checkpoints 82
specifications 6 BIOS recovery 97
OS support 1 BIOS update 99
P clearing CMOS 102
POST, see Power-On Self-Test 84 component failure 92
hardware diagnostic procedure 81
power
online support information 127
specifications 2 POST error indicators 86
power management U
BIOS settings 18 undetermined problems 96
Power menu 18 USB ports
power supply unit front 3
specifications 8 left 4
Power-On Self-Test user password 19
beep codes 96 V
checkpoints 84 video
error messages 86
controller 1
processor
W
check type/speed 12
wireless LAN
feature configuration 14
specifications 7
R
Return Merchandise Authorization 105
RMA, see Return Merchandise Authorization 105
RTC battery
BIOS error 9
S
security features 2
side panel
remove 24, 52, 79
software specifications
operating system 1
specifications
audio 7, 8
Ethernet controller 7
hard disk drive 6
memory 5
optical disc drive 6
power supply unit 8
system chipsets 5
WLAN controller 7
supervisor password 19

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Date Version Chapter Updates

ii Aspire TC-780 Desktop Computer Service Guide

Acer is a registered trademark of Acer Corporation.

Aspire TC-780 Desktop Computer Service Guide iii

SCREEN MESSAGES Denotes actual messages that appear on screen.

iv Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide v

System Disassembly and Reassembly ........................................................... 23

Aspire TC-780 Desktop Computer Service Guide vii

System Architecture........................................................................................ 103

Field Replaceable Unit (FRU) List .................................................................. 105

Test Compatible Components........................................................................ 119

Online Support Information............................................................................ 127

viii Aspire TC-780 Desktop Computer Service Guide

Features and Specifications

Aspire TC-780 Desktop Computer Service Guide 1

2 Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide 3

4 Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide 5

Solid State Drive (SSD)

Optical Disc Drive

6 Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide 7

Power Supply Unit

8 Aspire TC-780 Desktop Computer Service Guide

CMOS Setup Utility

Aspire TC-780 Desktop Computer Service Guide 9

10 Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide 11

Main Advanced Power Authentication Security Boot Options Exit

12 Aspire TC-780 Desktop Computer Service Guide

Aspire TC-780 Desktop Computer Service Guide 13

Parameter Description Option

14 Aspire TC-780 Desktop Computer Service Guide

Parameter Description Option

Aspire TC-780 Desktop Computer Service Guide 15

Parameter Description Option

16 Aspire TC-780 Desktop Computer Service Guide

Parameter Description Option

Aspire TC-780 Desktop Computer Service Guide 17

Field Description Option

18 Aspire TC-780 Desktop Computer Service Guide

Parameter Description Option

Aspire TC-780 Desktop Computer Service Guide 19

To set a system password:

To change a system password:

To remove a system password:

20 Aspire TC-780 Desktop Computer Service Guide

Parameter Description Option

Aspire TC-780 Desktop Computer Service Guide 21

22 Aspire TC-780 Desktop Computer Service Guide

System Disassembly and Reassembly

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Quantity Color Torque Part Number Screw Type

24 Aspire TC-780 Desktop Computer Service Guide