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BEC Vantage Writing Part 2 - Sample Task: Results of Customer Survey

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563 views

BEC Vantage Writing Part 2 - Sample Task: Results of Customer Survey

EuroPro presentation feladat gyakorlásához

Uploaded by

ppyka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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BEC Vantage Writing Part 2 – Sample Task

x You are a manager in the customer services department of a large store. Your line manager has asked
you to write a report on the results of a recent customer survey.

x Look at the information below, on which you have already made some handwritten notes.

x Then, using all your handwritten notes, write your report.

x Write 120  140 words.

x Write on the opposite page.

Results of Customer Survey new training


for staff
should help!

Responses: Good Poor


staff friendliness 30% 70%
product range 62% 38%
suggest products
opening hours 87% 13%
to attract more
customers
give
reason
for this

Additional customer comments:


x difficult to find things
new store layout
x not enough parking next month

say why this is no


longer a problem

© UCLES 2009. This material may be photocopied (without alteration) and distributed for classroom
use provided no charge is made. For further information see our Terms and Conditions.

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