UNIVERSITAS

MUHAMMADIYAH
SIDOARJO

COBIT 5 Process
Reference Guide

Hamzah Setiawan S. Kom., M. Kom

Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
Process

A collection of practices influenced by the enterprise’s policies and procedures that

takes inputs from a number of sources (including other processes), manipulates the
inputs and produces outputs (e.g., products, services)
Serangkaian praktik yang dipengaruhi oleh kebijakan dan prosedur organisasi, terdiri dari
beberapa input yang berasal dari berbagai sumber (termasuk proses), input dapat dimanipulasi
dan menghasilkan output yang memiliki nilai bagi organisasi (produk, dan jasa).
Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
 COBIT 5 Process Model

Stakeholders Goals & Metrics Life Cycle Good Practice

 COBIT 5 Process Model

Stakeholders Goals & Metrics Life Cycle Good Practice

Internal Stakeholder

Eksternal Stakeholder

!
 COBIT 5 Process Model
GOALS CASCADE

Stakeholders Goals & Metrics Life Cycle Good Practice

Internal Stakeholder Intrinsic Quality

Eksternal Stakeholder
Contextual Quality
(Relevance,
Effectiveness)
IT-RELATED GOALS
Accessibility and security

GOALS ENABLER

VALUE
ACHIEVE
 COBIT 5 Process Model

Stakeholders Goals & Metrics Life Cycle Good Practice

Internal Stakeholder Intrinsic Quality Plan

Eksternal Stakeholder Design

Contextual Quality
(Relevance, Build / Acquire / Create ISO /
Effectiveness)
Use / Operate
IEC 15504
Accessibility and security
Evaluate / Monitor
Define
Update / Dispose
Generic Process Practise

Created END START

Operated
LIFE
CYCLE
Monitored

Adjusted / updated or retired

 COBIT 5 Process Model

Stakeholders Goals & Metrics Life Cycle Good Practice

Internal Stakeholder Intrinsic Quality Plan • Process Practice

Eksternal Stakeholder Design • Activities

Contextual Quality
• Detailed Activities
PRACTICES
(Relevance, Build / Acquire / Create
Effectiveness)
Use / Operate
Work Products
Accessibility and security (Inputs/ Outputs)
Evaluate / Monitor

Update / Dispose
ACTIVITIES Generic Process Practise

DETAILED
ACTIVITIES
 COBIT 5 Process Model

Stakeholders Goals & Metrics Life Cycle Good Practice

Enabler Dimension
Internal Stakeholder Intrinsic Quality Plan • Process Practice

Eksternal Stakeholder Design • Activities

Contextual Quality
• Detailed Activities
(Relevance, Build / Acquire / Create
Effectiveness)
Use / Operate
Work Products
Accessibility and security (Inputs/ Outputs)
Evaluate / Monitor

Update / Dispose
Generic Process Practise

Management
Performance
Are Stakeholder Are Enabler Goals Is The Enabler Life Are Good Practices
Needs Addressed? Achieved? Cycle Managed? Applied?

Enabler
Metrics for Achievement of Goals Metrics for Application of Practice
(Lag Indicators) (Lead Indicators)
Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
COBIT 5 Process Reference
Model

GOVERNANCE
? MANAGEMENT
COBIT 5 Process Reference
Model
?
GOVERNANCE ? MANAGEMENT

?
COBIT 5 Process Reference
Model
?
GOVERNANCE ? MANAGEMENT

?
COBIT 5 Process Reference
Model

GOVERNANCE MANAGEMENT

KUNCI PEMBEDA

TUJUAN TUJUAN
TANGGUNG JAWAB TANGGUNG JAWAB
JENIS KEGIATAN JENIS KEGIATAN
STRUKTUR STRUKTUR
ORGANISASI ORGANISASI
PENDUKUNG PENDUKUNG
COBIT 5 Process Reference Model

GOVERNANCE D
DIRECT
M
MONITOR

PLAN
P
MANAGEMENT B
BUILD
R
RUN
M
MONITOR
COBIT 5 Process Reference Model

EVALUATE KEBUTUHAN STAKEHOLDER

GOVERNANCE DIRECT MENGIDENTIFIKASI DAN

MENYETUJUI TUJUAN YANG
MONITOR AKAN DICAPAI OLEH
ORGANISASI

PLAN
MANAGEMENT BUILD
RUN
MONITOR
 COBIT 5 Process Reference Model

Write your subtitle in this line

EVALUATE KEBUTUHAN STAKEHOLDER

GOVERNANCE DIRECT MENENTUKAN PRIORITAS

BERDASARKAN
MONITOR PENGAMBILAN KEPUTUSAN

PLAN
MANAGEMENT BUILD
RUN
MONITOR
COBIT 5 Process Reference Model

EVALUATE KEBUTUHAN STAKEHOLDER

GOVERNANCE DIRECT PENGAWASAN KINERJA

BERDASARKAN KEPATUHAN
MONITOR TERHADAP TUJUAN
ORGANISASI

PLAN
MANAGEMENT BUILD
RUN
MONITOR
COBIT 5 Process Reference Model

EVALUATE
GOVERNANCE DIRECT
MONITOR

MEMASTIKAN
PLAN
SEMUA AKTIVITAS
MANAGEMENT BUILD DILAKUKAN DAN DIAWASI

RUN
MONITOR
COBIT 5 Process Reference Model

EVALUATE
GOVERNANCE DIRECT
MONITOR

MEMASTIKAN
PLAN
SEMUA AKTIVITAS SELARAS
MANAGEMENT BUILD DENGAN APA YANG

RUN DIARAHKAN BERDASARKAN

FUNGSI TATA KELOLA
MONITOR
 COBIT 5 Process Reference Model

GOVERNANCE DIRECT MANAGEMENT BUILD

MONITOR RUN
MONITOR

KESELURUHAN

Evaluate Plan / Build / Run / Monitor

MENGIDENTIFIKASI DAN MENYETUJUI TUJUAN YANG SEMUA AKTIVITAS SELARAS DENGAN APA YANG

AKAN DICAPAI OLEH ORGANISASI DIARAHKAN BERDASARKAN FUNGSI TATA KELOLA

Direct
MENENTUKAN PRIORITAS BERDASARKAN PENGAMBILAN

KEPUTUSAN

Monitor
PENGAWASAN KINERJA BERDASARKAN KEPATUHAN

TERHADAP TUJUAN ORGANISASI

 COBIT 5 Process Reference Model

DIRECT MANAGEMENT BUILD

GOVERNANCE
MONITOR RUN
MONITOR
Proses

Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) –
Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan.

EDM01 – Ensure Governance Framework Setting Build, Acquare, and Implement (BAI) –

and Maintenance Membangun, Memperoleh, dan

EDM02 – Ensure Benefits Delivery Mengimplementasikan.

EDM03 – Ensure Risk Optimisation Deliver, Service and Support (DSS) –

EDM04 – Ensure Resource Optimisation Mengirimkan, Layanan, dan Dukungan.

EDM05 – Ensure Stakeholder Transparency Monitor, Evaluate, and Assess (MEA) –

Pengawasan, Evaluasi, dan Penilaian.
 COBIT 5 Process Reference Model

EVALUATE

GOVERNANCE DIRECT MANAGEMENT BUILD

MONITOR RUN
MONITOR

Proses

Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) –
Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan.
Build,
APO01 Acquare,
Manage and (BAI) –
Implement Framework
the IT Management
APO02
Membangun, ManageMemperoleh,
Strategy dan
APO03 Manage Entreprise Architecture
Mengimplementasikan.
APO04
Deliver, Manage and
Service Innovation
Support (DSS) –
APO05 Manage Portfolio
Mengirimkan, Layanan, dan Dukungan.
APO06 Manage Budget and Costs
Monitor, Evaluate, and Assess (MEA) –
APO07 Manage Human Relations
Pengawasan, Evaluasi, dan Penilaian.
APO08 Manage Relationships
APO09 Manage Service Agreements
APO10 Manage Suppliers
APO11 Manage Quality
APO12 Manage Risk
APO13 Manage Security
 COBIT 5 Process Reference Model

GOVERNANCE DIRECT MANAGEMENT BUILD

MONITOR RUN
MONITOR

Proses

Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) –
Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan.
Build, Acquare, and Implement (BAI) –
Membangun, Memperoleh, dan
Mengimplementasikan.
Deliver,
BAI01 ServicePrograms
Manage and Support
and Projects (DSS) –
Mengirimkan,
BAI02 Layanan,
Manage dan Dukungan.
Requirements Definition
BAI03
Monitor, Manage Solutions
Evaluate, andIdentification
Assess and Build –
(MEA)
BAI04 Manage
Pengawasan, Availability
Evaluasi, and Capacity
dan Penilaian.
BAI05 Manage Organisational Change Enablement
BAI06 Manage Changes
BAI07 Manage Changes Acceptance and Transitioning
BAI08 Manage Knowledge
BAI09 Manage Assets
BAI10 Manage Configuration
 COBIT 5 Process Reference Model

GOVERNANCE DIRECT MANAGEMENT BUILD

MONITOR RUN
MONITOR

Proses

Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) –
Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan.
Build, Acquare, and Implement (BAI) –
Membangun, Memperoleh, dan
Mengimplementasikan.
Deliver, Service and Support (DSS) –
Mengirimkan, Layanan, dan Dukungan.
Monitor,
DSS01 Evaluate,
Manage and Assess
Operations (MEA) –
DSS02
Pengawasan, Manage Service
Evaluasi, Requests and Incidents
dan Penilaian.
DSS03 Manage Problems
DSS04 Manage Continuity
DSS05 Manage Security Services

DSS06 Manage Business Process Controls

 COBIT 5 Process Reference Model

GOVERNANCE DIRECT MANAGEMENT BUILD

MONITOR RUN
MONITOR

Proses

Evaluate, Direct, Monitor (EDM) – Evaluasi, Align, Plan, and Organize (APO) –
Mengarahkan, Mengawasi Penyelarasan, Perencanaan, dan Pengaturan.
Build, Acquare, and Implement (BAI) –
Membangun, Memperoleh, dan
Mengimplementasikan.
Deliver, Service and Support (DSS) –
Mengirimkan, Layanan, dan Dukungan.
Monitor, Evaluate, and Assess (MEA) –
Pengawasan, Evaluasi, dan Penilaian.
MEA01 Monitor, Evaluate and Assess Performance and
Conformance
MEA02 Monitor, Evaluate and Asses the System of Internal Control
MEA03 Evaluate and Assess Compliance with External
Requirements
 COBIT 5 Process Reference Model

DIRECT
GOVERNANCE
MONITOR

Evaluate, Direct, Monitor (EDM) – Evaluasi,

Mengarahkan, Mengawasi
 COBIT 5 Process Reference Model

PLAN
MANAGEMENT BUILD
RUN
MONITOR

Align, Plan, and Organize (APO) –

Penyelarasan, Perencanaan, dan Pengaturan.
Build, Acquare, and Implement (BAI) –
Membangun, Memperoleh, dan
Mengimplementasikan.
Deliver, Service and Support (DSS) –
Mengirimkan, Layanan, dan Dukungan.
Monitor, Evaluate, and Assess (MEA) –
Pengawasan, Evaluasi, dan Penilaian.
COBIT 5 Process Reference Model
 COBIT 5 Process Reference Model

EVALUATE PLAN
GOVERNANCE DIRECT MANAGEMENT BUILD
MONITOR RUN
MONITOR

PROCESS REFERENCE MODEL

ORGANISASI
BERBEDA DALAM

SKALA
STRUKTUR
KOMPLEKSITAS
 COBIT 5 Process Reference Model

EVALUATE PLAN
GOVERNANCE DIRECT MANAGEMENT BUILD
MONITOR RUN
MONITOR

PROCESS REFERENCE MODEL

ORGANISASI
BERBEDA DALAM

SKALA
STRUKTUR
KOMPLEKSITAS
COBIT 5 Process Reference Model
COBIT 5 Process Reference Model

ENABLERS STRUKTUR MANAJEMEN

(PRINCIPLE 4)

TUJUAN TATAKELOLA DAN

MANAJEMEN
Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
IT Related Goal Process COBIT 5

COBIT 5

Stakeholder Drivers

Stakeholder Needs
 IT Related Goal Process COBIT 5

COBIT 5

Stakeholder Drivers
Menterjemahkan

Stakeholder Needs

Kebutuhan Ditindaklanjuti
Stakeholder Strategi
IT Related Goal Process COBIT 5

COBIT 5

Stakeholder Drivers

Needs
Stakeholder Needs

Enterprise Goals

IT Related Goals Goals

Enabler Goals
 IT Related Goal Process COBIT 5

IT Solution & Services

Enterprise’s need

Supporting Alignment
 IT Related Goal Process COBIT 5

Stakeholder Drivers

Step 1

Stakeholder Needs

Step 2

Enterprise Goals

Step 3

IT Related Goals

Step 4

Enabler Goals
 IT Related Goal Process COBIT 5

Stakeholder Drivers Strategy Changes

Business / regulatory evironment
Step 1
New Technology

Stakeholder Needs

Step 2

Enterprise Goals

Step 3

IT Related Goals

Step 4

Enabler Goals
 IT Related Goal Process COBIT 5

Stakeholder Drivers Strategy Changes

Business / regulatory evironment
Step 1
New Technology

Stakeholder Needs
Specific
Balanced
Step 2 Scorecard 17 generic goals Organizational
Dimensions

Goals
Enterprise Goals

Step 3

IT Related Goals

Step 4

Enabler Goals

P = Primary
S = Secondary
 IT Related Goal Process COBIT 5

Stakeholder Drivers Strategy Changes

Business / regulatory evironment
Step 1
New Technology

Stakeholder Needs
Specific
Balanced
Step 2 Scorecard 17 generic goals Organizational
Dimensions

Goals
Enterprise Goals

Step 3 17 IT Related goals

IT Related Goals

Step 4

Enabler Goals
 IT Related Goal Process COBIT 5

Stakeholder Drivers Strategy Changes

Business / regulatory evironment
Step 1
New Technology

Stakeholder Needs
Specific
Balanced
Step 2 Scorecard 17 generic goals Organizational
Dimensions

Goals
Enterprise Goals

Step 3 17 IT Related goals

IT Related Goals
Enablers COBIT 5 Framework
Step 4 Enablers
Proces 37 Processes
ses
Enabler Goals
IT Related Goal Process COBIT 5
EDM

P = Primary; S=Secondary
IT Related Goal Process COBIT 5
APO dan BAI

P = Primary; S=Secondary
IT Related Goal Process COBIT 5
DSS dan MEA

P = Primary; S=Secondary
Presentation Outline
COBIT 5 Process

1 Process
2 COBIT 5 Process Model
3 COBIT 5 Process Reference Model
4 IT Related Goal Process COBIT 5
5 COBIT 5 Process Reference Guide
COBIT 5 Process Reference
Guide
1. Process identification

• Label pada proses

• Penamaan Proses
• Area dari setiap proses
• Nama domain proses
COBIT 5 Process Reference
Guide
2. Process description

• Penjelasan mengenai cara kerja dari proses

• Tinjauan pada tingkat yang sangat tinggi bagaimana proses menyelesaikan tujuan
COBIT 5 Process Reference
Guide
3. Process purpose statement

• Menjelaskan secara singkat mengenai tujuan dari proses.

COBIT 5 Process Reference
Guide
4. Goals cascade information

• IT related goal
• Process goals and metrics
COBIT 5 Process Reference
Guide
5. RACI chart

• Menggambarkan tugas dan tanggung jawab berdasarkan proses yang dikerjakan sesuai
dengan sturktur organisasi
• R(esponsible), A(ccountable), C(onsulted) and I(Informed).

BISNIS IT
COBIT 5 Process Reference
Guide
6. Detailed description of the process practices

• Judul dan gambaran

• Input dan output berdasarkan sumber dan maksud
• Aktivitas dari setiap proses
COBIT 5 Process Reference
Guide

7. Related guidance

• Referensi standar dan arahan lainya untuk panduan tambahan

Terima Kasih