Conditions of Carriage

Applicability the provision set out and referred to in this consignment note shall apply to modes of
transport used by DTDC for connection of consignments. They also apply if the mode of transport as
described on the face of this consignment note is contrary to the original contract between the
parties or performed by one or more modes of transport which may not the defined mode of
delivery of the consignment as agreed in this consignment note.

1)  Definitions

1. DTDC means DTDC Express Limited.

2. Parties mean and includes consignor consignee and/or his/her authorized representatives.
3. Freight referred to in this consignment note means the transportation charges alone and it
excludes the other components like COD / TO PAY / MENTION PC charges taxes and other
levies.
4. Delivery means tender of shipment to the parties or intimation about arrival of the
shipment at the destination.

2) DTDC is entitled to use any mode and route for transportation.

3) DTDC is a private carrier and its rights and liabilities are governed exclusively by the express
terms set out herein below subject to the applicable laws this consignment note constitutes a
binding contract between DTDC and the parties.

4) This consignment note issued by DTDC shall be strictly based on the declaration given by the
parties DTDC shall not be responsible for any wrongful declarations contained in this consignment
note and the parties shall remain solely liable for the same in the event of goods under the
consequential loss/ refund. Further the parties agree to make good any losses to DTDC in case of
any claims being lodged on DTDC on account of delays arising out of insufficiency of documents or
wrongful declaration contained in this consignment note.

5) DTDC's RIGHT OF INSPECTION OF CONSIGNMENT

1. DTDC has the right but not the obligation to open and / or inspect any shipment consigned
by the consignor to ensure that all the items are capable of carriage to the destination
within the standard operating procedure and handling methods. DTDC does not warrant
that any particular item to be carried is capable of carriage without infringing the law of
any state of the country from / to or through which the item may be carried.
2. DTDC reserves the right to refuse the consignor not conforming to these terms and
conditions without assigning any reasons whatsoever.

6) The parties are solely responsible for all / any payments levied by the government or any
statutory body in respect of any consignment

7) The parties hereby declare that the consignment covered under this consignment note does not
include any contraband / legally restricted / hazardous / flammable/ poisonous/ explosive /
currency / jewelry / food coupon / share certificate or articles categorized as prohibited under the
regulations of the IATA (International Air Transport Association).

8) DTDC shall have a general lien over all the consignments of the parties towards any dues payable
to DTDC by the parties.

9) DTDC shall not entertain any warehouse booking & delivery unless the declaration form available
with the concerned operating units is duly filled up along with the necessary enclosures and handed
over to the concerned person.
10) The parties shall pay the freight and other charges at the time of booking or within the
payment period stipulated in this consignment note in case of non –payment of the bill amount
within the stipulated time the parties shall be liable for payment of interest at the rate of 2% per
month the bills will be raised even if POD (Proof Of Delivery) copy is not submitted.

11) DTDC advises the parties to insure the goods handed over to DTDC for transportation under the
consignor insurance. In the event of any loss DTDC shall provide COF (certificate of facts) on
request. A COF charge of 0.2% on the invoice value shall be charged.

12) No claim shall be entertained by DTDC for any loss or shortage damage non-delivery /
breakage / leakage / pilferage, etc. of the consignment unless a written claim is lodged within
three (3) days from the date of delivery subject to the provisions under risk coverage or general
liability clause of DTDC.

13) Value added services COD / TO PAY are provided at additional charges over and above the
freight charges without any liability on ‘DTDC’s part whatsoever with respect to the original
contractual obligations or payment terms between the consignor and consignee or any third party.

14) Subsequent to booking of a consignment if the consignor makes any changes in the address or
any other changes, additional charges shall be levied as a result of such a change.

15) It is the responsibility of the consignor to provide the necessary documentation including but
not limited to invoice. Packing list permits and forms as applicable in accordance with laws of the
destination of the goods any consequences including but not limited to penalty seizures shall be the
sole responsibility of the consignor.

16) If the parties do not take delivery of the consignment for any reason whatsoever. DTDC shall
raise bills on the parties towards the transportation and other charges including transport charges
in accordance with the terms of the contract and the parties shall be liable to pay all dues payable
to DTDC whether at the original booking station or elsewhere as notified by DTDC.

17) The demurrage clause shall apply for a period of one (1) month and if the consignment is not
accepted by the parties with in this period for any reasons and the parties fail to make the
payments due to DTDC, DTDC shall be entitled to send the consignment to its unclaimed goods
department to proceed with the sale of the consignment to realize all dues by issuing prescribed
notices.

18) Consignments carrying valuable items may take an additional day, over and above the
committed delivery due to security reasons and inspection process in between.

19) The Business operations of DTDC are decentralized and operational autonomy provided to the
respective operational zones based on geographical coverage. Operational empowerment and
responsibility rests with the respective zonal heads on an exclusive basis for performance of all
obligations of DTDC under this consignment note. The directors of DTDC are not directly involved or
responsible for individual consignment notes for which exclusive responsibility rests as said with the
respective zonal heads / product heads.

20) The liability of DTDC if any, in delay of the shipment (subject to any exceptions available under
law) shall be to the extent of basic freight charges only. DTDC shall not be responsible for any
consequential losses/claims.

21) All demands claims arising from this consignment note shall be paid at the registered office of
DTDC situated at no 3. Victoria Road, Bangalore. Karnataka and all demands by DTDC shall be
deemed to have been made by DTDC Bangalore.

22) Any dispute or differences arising from this consignment shall be referred to adjudication by a
sole arbitrator DTDC shall be entitled to nominate the sole arbitrator to adjudicate any dispute
differences or claims arising out of this consignment , the venue of arbitration shall be at Bangalore
courts at Bangalore shall have the exclusive jurisdiction all claims arising from this consignment.

23) The terms and conditions stipulated are in addition to special contracts, if any between DTDC
and the parties.

24) For any product specific terms and conditions, please refer Terms & Conditions listed over leaf
of respective product consignment note or obtain the details from nearest booking counter /
branches.

Volumetric Weight
The value of a shipment can be affected by the amount of space it occupies during distribution,
rather than the actual weight which is known as volumetric (or dimensional) weight.

The volumetric or dimensional weight is calculated and compared with the actual weight of the
shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

Calculation

For Air Express & Air Cargo: 

Length x Breadth x Height (in cms) 

6000

For Surface:

Length x Breadth x Height (in cms) 

4750 

For International: 

Length x Breadth x Height (in cms) 

5000 

For R-Express, Air Express and Air Cargo booking under Priority product, if any dimension of the
parcel exceeds 110cms then 2 times the weight (Gross or Volumetric, whichever is more) is directly
charged to the customer as the railway authorities charge the same. 

Restricted & Banned Items

 Liquid, semi-liquid and gases

 Currency
 Indian Postal Articles and all items that infringe the Indian Postal Act of 1898
 Precious and semi-precious stones, gems, jewellery and equivalent items
 Perishables
 Radioactive or magnetic material
  Negotiable Instruments (Bearer Form)
 Pornographic material
 Sodexo pass
 Firearms, explosives and military equipment
 Flammable Items
 Toxic and infectious Items
 Corrosives
 Powders and chemicals
 Drugs
 Machinery parts containing oil, grease, fuel or batteries
 All restricted items as per guidelines of IATA

Dangerous Goods

Definition: Commodities, which possess potentially hazardous characteristics. These are as the laid
out by IATA in the Dangerous Goods Regulations.

The categories of dangerous goods are:

 Class 1: Explosives
 Class 2: Gases
 Class 3: Flammable Liquids
 Class 4: Flammable Solids
 Class 5: Oxidizers and Organic Peroxides
 Class 6: Toxic & Infectious Substances
 Class 7: Radioactive Material
 Class 8: Corrosives
 Class 9: Miscellaneous e.g. Magnets – a danger to airplane equipment

The guidelines are available in the following links:

 Dangerous Goods Regulations (DGR)

- http://www.iata.org/publications/dgr/Pages/index.aspx
 Live Animals Regulations (LAR) - http://www.iata.org/publications/Pages/live-animals.aspx
 Perishable Cargo Regulations (PCR) - http://www.iata.org/publications/Pages/perishable-
cargo.aspx
 Lithium Battery Shipping Guidelines (LBSG)
- http://www.iata.org/publications/Pages/lithium-battery-guidelines.aspx
 The Air Cargo Tariff and Rules (TACT) - http://www.iata.org/publications/Pages/air-cargo-
tariff.aspx