 Product overview

BOSS system is a fully convergent telecom billing, real-time charging and

policy management system. Its greatest strength is its innovative real-time
capabilities which enable pre-paid and post-paid subscribers to be served by
a single telecom billing system, and provide great flexibility in pricing and
marketing offers without creating IT complexity.
BOSS system includes all the components of a fully convergent billing
and charging system, including CRM, mediation, rating, billing, online and
offline charging, policy management, voucher management, etc. It offers
multi-network convergence across fixed, mobile (2G, 3G and 4G), broadband
and IP; multi-service convergence including voice, data, SMS and content; as
well as multi-segment convergence of prepaid, postpaid, partner and business
sectors.

 Feature List
Modul
Feature Sub Feature Feature Detail
e
CRM Maintain product’s basic
Product
information and manage their
Management
property and life cycle.
Maintain package’s basic
Product & Package
information and manage their
Package Management
property and life cycle.
Management
Maintain prices for packages
Pricing Plan and products including
Management recurring fees, usage fees ,
one-time fee, etc.
Customer Create and delete customers,
Management enter and modify customer
Customer
information, subscribe to
Management
services, and manage the
blacklist.
Create, modify, delete, and
Account
query the basic account
Management
information.
Subscriber Create subscribers, modify
Management subscriber information, change
subscriber numbers, change
subscriber identity module
(SIM) cards, and change
subscriber status.
 Establish customer
relationships or customer group
Customer
relationships for family
Relationship
members, colleagues, friends,
Management
and groups, and add and
delete group members.
Customer Management
supports subscription and un-
Subscription
subscription for customers,
Management
subscribers, accounts, and
groups.
Customer Care Customer Care provides the full
customer information enquiry
for operator such as:
- Customer Lookup.
- Customer Profile Enquiry.
- Account Profile Enquiry.
Integrated - Subscriber Profile Enquiry.
Enquiry - Contract Information Enquiry.
- Bill Enquiry.
- Call Detail Enquiry.
- Subscriber Status Enquiry.
- Rate Plan History Enquiry.
- Payment Enquiry.
- Subscription Detail Enquiry.
Service Changing Customer Care subsystem
provides various services
changing function for
customers:
- Changing customer
information
- Changing subscriber
information
- Changing account information
- Changing rate plan/service
package
- Changing mobile number
- Changing SIM card
- Suspension and bar
- Reconnection and unbar
- Deactivation
- Report lost and un-lost
- Change Bill cycle (postpaid)
 - Transfer of owner
Batch create prepaid
subscriber.
Batch deactivate prepaid
subscriber.
Batch Prepaid Batch change prepaid initial
Operation balance.
Batch change prepaid expiry
date.
Batch change prepaid rate
plan.
Manage the life cycle of the
resource as well as the
activities which are required.
Resource Activities supported include
Information resource loading (from file),
generation of resource id’s,
Inventory assignment to distributors,
Management different queries, etc.
Distribute resource from
warehouse to shop, transfer
Resource resource between shops, let
Distribution warehouse call back the
resource, return the damaged
resource to the vendor
Generate Complain/Trouble
Ticket.
Deliver the Complain/Trouble
Ticket to relevant department
for processing.
Relevant department develop
Complain/Trou Complain/Trouble
the solutions for
ble Ticket Ticket
Complain/Trouble Ticket
Contact the customer and
notify the solutions for
Complain/Trouble Ticket.
After processing completed,
contact customer for feedback.
Collect CDR files from various
network elements and then
Billing Mediation Offline Mediation distributing them to the billing
Engine for offline charging.
The Offline Mediation
 collects /distributes files using
FTP or SFTP.
For online charging, the call
access control function is
handled by Online Mediation.
Online Mediation
Online Mediation supports DCC
(Diameter Credit Control) and
Radius Protocol.
Decoding original CDR files
collected from offline mediation
to characters identifiable to
billing system;
Formatting
Decoding original RB message
receive from online mediation
to characters identifiable to
Rating &
billing system.
Charging
Online rating, offline rating,
error CDR recycling and
Rating bypass.
Charging for voice, data, SMS,
etc.
Calculate Product/Package
Renting
Recurring Fee.
Restrict bill expenses not
deducted without the necessity
Bill Restriction
of billing and generate no bill
and arrears
Generate bill data for expense
Bill Generation
data after billing restriction.
Compare user’s due with
Automatic
balance and automatically write
Bill Run Balance
off for users earlier every
Deduction
month.
If BOSS using electronic E-mail
to send bill to their customer,
then a copy of the same bill can
Bill push for email
be sent to email system, and
then it will be sent it to the end
customer.
Make real-time credit control on
bills, due and balance not
Credit Control Credit Control deducted. When user is beyond
credit limit, it will be necessary
 to take halting and other
treatment measures.
Generate a batch of PIN codes
for recharge card printing.
Create Recharge
Each Batch PINs has a specific
Card PINs
password to protect its data
against unauthorized access.
Modify Recharge Mange status of all PINs of
Card Batch recharge card in a batch.
Modify Recharge Check and modify single
Card universal recharge card PIN.
Reverse recharge card PIN
Rollback
generation and delete all PINs
Recharge Card
in that batch.
voucher Query card PIN batch, and
management select 1 batch to review its
View Recharge source file. Card PIN codes are
Card stored in the file, BOSS user
must present batch password
to continue this action.
Enable BOSS user to query a
series of cards status. After
Recharge Card query, the result data can be
Inquiry export to excel spreadsheet by
click on “Export to Excel” link
on top of result data area.
Recharge Dealing the recharge action
Process
Send some alert information to
the customer. For example
send the balance not enough
Notification Alert Notification
alert information to the
customers to notify them the
balance is not enough.
Account Payment Accept customers’ payment.
Receivable Payment Reverse customer’s payment
Reversal and refund customer.
Refund is the process of return
Refund the customer’s advance
payment or deposit with cash
Adjustment Adjustment is used to manually
modify charges applied to
customer’s bill.
 Closing batch is used by
counter personal to sum up
Closing Batch
their daily transaction and go
off duty.
Billing system can reprint
Receipt Reprint receipts when customers need
to reprint the receipts.
Targeted at overdue arrears,
the system will automatically
process them as bad debts,
which are arrears overdue for
Bad Debts
more than 3 months in principle
Treatment
(however, it depends on
circumstances in each
enterprise. After all, it is shorter
than 3 years);
Reports can be Customize the reports
configure
Customer Generate the customer develop
Reports
Develop Reports reports
Revenue Reports Generate the revenue reports
Finance Reports Generate finance reports