OSMEÑA COLLEGES

COLLEGE OF HOTEL AND RESTAURANT MANAGEMENT

Osmeña Street, Masbate City

A Comprehensive on-the-Job training in

TREASURE ISLAND HOTEL AND RESTAURANT
QUEZON ST., CORNER ROSERO ST., STAIRWAY MASBATE CITY
Masbate, Philippines

In Partial Fulfilment of the Requirements for the Degree

Bachelor of Science and Hotel and Restaurant Management

By:

JOE ANN B. MARCELLANA

December 2019
 ACKNOWLEDGEMENT

The completion of this undertaking could not have been possible without the following
person who in way or another had helped me in different ways.

To Mr. Manuel R. Ang, the program Head of HRM department, for being our mentor and
also our second parent for teaching us the learning`s that we have now and for being a
good model to us to become a great hotelier someday.

To staff of Sarrosa International Hotel, for their guidance and for giving us the
opportunity to undergo training in their establishment. For sharing their knowledge and
skills for treating as a good trainee to the hotel.

To my friends and co-trainees, for the happiness and for being there to support and
comfort me whenever I have difficulties during my training. I think them for the friendship
and teamwork for being compenions who I can share my laughter`s and sorrows with.

To my beloved parents, brother and relatavies for their moral and financial support and
for always being there no matter what happen.

And most especially to our Almighty God: For his infinite love, for the all the blessing he
is showering upon each day of my life, for giving me the strength to overcome the
struggle during on my training and making on the Job training a possible one, for the
guidance throughout my training.

Thank you so much and more power!

To all of you I owe this success

JOE ANN B. MARCELLANA

 DEDICATION

As well as everything that I do. I would be honor to dedicate to my parents, brother for
their love and unconditional support on my studies, for giving me a chance to prove and
improve myself through all walks in my life.

To my mentors, classmates and people I`ve met during my On-The-Job-Training for

encouraging me and being truth to me and of course for the love they showed to me as
being of one of his/her family.

JOE ANN B. MARCELLANA

 Republic of the Philippines
Commission on Higher Education
Region V – Bicol
OSMEÑA COLLEGES
Masbate City

APPROVAL SHEET

This Report “A COMPREHENSIVE ON-THE-JOB REPORT IN TREASURE

ISLAND HOTEL AND RESTAURANT”, prepared by Joe Ann B. Marcellana in partial

fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN HOTEL

AND RESTAURANT MANAGEMENT (BSHRM) is hereby accepted and approved.

APPROVED:

MANUEL R. ANG
Program Head, HRM department
 TABLE OF CONTENT

Title page i

Acknowledgement ii

Dedication iii

Approval Sheet iv

Table of Content 1

Introduction 2

Brief History 3

Organizational Set-up 4

Location map 5

Areas and Department Assigned 6

Analysis

 Areas Concern 7
 Strength/Weakness 7

Conclusion and Recommendation 8

Appendix

 Certificate of completion 9
 Evaluation Form 10
 Individual Daily Diary 11
 Sample Menu Services 12
 Pictures Documentation 13
 INTRODUCTION

On the Job training is part of college curriculum that aims to train and orient the
students about the work and the future career in life. It is a type of skill development
where a worker/trainee learns on how to do work through hands-on experience. On the
job training is very important not only to teach students regarding their chosen career
but also to show students the reality about working.

Students will be trained not only academically but socially as well. The way they work
and communicate with others will not be a problem for them anymore. It also give the
trainee a chance to immerce herself/himself in chosen field and experience and learn
the skills necessary to the industry he/she interested in. Working with experience staff,
one will be able to observe how the job is done properly.

On the job training requires effort and seriousness. A trainee should take as seriously
as it can be powerful tool for a person in preparing for the next chapter of life as a
professional. Employee can use the internship strategy as a method in recruiting
employee since the trainee of the supervisor can follow the trainee program. He/she can
gauge the performance behaviour and attitude of the trainee and can recruit after the
completion of his/her internship.
 BRIEF HISTORY OF THE ESTABLISHMENT

Our VISION:
To be a globally competitive market leader in the hotel industry that provides
personalized- high quality service to attain comfort, convenience for the full satisfaction
of customers.
 
Our MISSION:
TREASURE ISLAND HOTEL AND RESTAURANT firmly believes that full satisfaction of
customers can be attained through our active participation in providing quality service.
Our success depends on our commitment, competence and dedication towards our
duties and responsibilities.
 

TREASURE ISLAND HOTEL AND RESTAURANT operate almost 4 years now,

Treasure island hotel is a luxurious property set in a prime location in the center of
Masbate city. Local tourist attractions such as beaches, Museums and parks are not far
from the hotel Each of our 28 rooms with their simple, fresh and warm style, and
welcoming colors meet current city design and comfort standards.Treasure Island
derived from the word itself Treasure it means that if your going to stay or have some
special event with your family you will treasure the memories. Treasure island is own by
the family of Mr. And Mrs. Clores, Treasure Island aims to provide the service without
spending too much. It is our way of making valued guest feel comfortable and have
“homey” feeling even if they are here on a business trip or just on a long vacation to
unwind the stress of life.
LOCATION MAP
 AREAS AND DEPARTMENT ASSIGNED

FOOD AND BEVERAGE

The food and beverage service department is an integral place in any hotel which
is responsible for the systematic and the actual service of food and beverage to the
general public or customer as per the order in any F & B outlets. This department plays
a vital; role on the delivering the accurate service of food and beverage by placing the
orders from the hot or cold plates of kitchen to the customers table in the proper and the
hospitality manner.

As a trainee i must be learned to do the task as my training as a OJT:

 Welcome and Greet the guest

 Promotes positive customer relations by providing prompt, courteous and
efficient services to all patrons and guests
 Presents menu, answers questions and makes suggestions regarding food and
specialties
 Prepares food items according to menu specifications
 Ensures readiness of all meals for servers with high attention to detail
 Observes guests to respond to any additional request and to determine when
meal has been completed
 Clears and resets tables at conclusion of each course
 Cleans and maintain all dishes, glasses/mugs, cutlery and cooking equipment for
the restaurant, lounge and banquet
HOUSEKEEPING DEPARTMENT

In general, housekeeping departments are in charge of keeping buildings clean.

They sweep, mop, dust, vacuum and clean the bathrooms. Housekeeping staff also
clean windows and public areas, and they often remove trash and deposit it in the
building's dumpsters. Many refill toilet paper rolls and hand soap in the bathrooms,
and keep an eye out for issues such as burned-out light bulbs that need replacing,
sometimes changing the bulbs or telling maintenance about the issues.

As a trainee i must be learned to do the task as my training as a OJT:

 Dusting and polishing furniture and fixtures.

 Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
 Maintaining a clean and sanitary kitchen area
 Making beds and changing linens
 Washing windows
 Vacuuming and cleaning carpets and rugs
 Sweeping/vacuuming, polishing, and mopping hard floors
 Sorting, washing, loading, and unloading laundry
 Ironing clothing items
 Using any cleaning equipment such as vacuums, mops, and other cleaning
tools
 Keeping bathrooms stocked with clean linens, toiletries, and other supplies
 Cleaning mirrors and other glass surfaces
 Emptying trash receptacles and disposing of waste
 Steaming and cleaning draperies
 Washing blinds
 Tidying up rooms
 Monitoring cleaning supplies and ordering more as needed
 Reporting any necessary repairs or replacements
 ANALYSIS

AREAS CONCERN

The Treasure Island Hotel and Restaurant is the workplace where i learned a lot
things especially what the real world was in my chosen vocation. The workplace is well
manage then the staff was friendly and approachable. It also has a good view of the city
from the of the hotel.

There swimming pool was not really wide but you can enjoy the night swimming
because of the glow in the dark light.
STRENGTHS ( as a trainee)

 Always thinking positive

 Time Management
 Transferable skills

WEAKNESSES

 Sensitive
 I have trouble saying no
 Sometimes Lack of Confidence
 CONCLUSION AND RECOMMENDATION

On the job training I learned more based on hands-on experience, training it is

and actual working that would be trained myself as an employee. This training I really
experience those circumstances that bring me in reality to work in my chosen career.
The training enriched my confidence created a foundation of being a good employee
someday, and the training made me realized that it is really goods to know what you`re
doing and to love it. As a trainee I can apply the knowledge and lessons I`ve thought
during my formal education and discover that there are still lot things to learn from the
actual working field.

During my ojt I observed those things to be improved and develop. I

recommended to the employee of the that hotel they should know the limitation of their
ojt because base on my experience on my duty they are relying their task to do the ojt
so that they must know that we are the OJT only we cannot do their task perfectly
because we are on under of observation and to be trained more. To the hotel also, there
are mre things need to be improved their establishment.
SAMPLE MENU/SERVICES