Scribd
Upload
375 views7 pages

Technical Support Resume Example

The document provides a technical support resume highlighting the candidate's skills and experience. The candidate has several years of experience working in call centers providing IT and desktop support. Their skills include troubleshooting, problem solving, customer service, software proficiency, and the ability to multi-task and prioritize. Their current role involves providing technical support to business clients by responding to requests, installing and configuring software, and instructing end-users.

Uploaded by

smrizal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
375 views7 pages

Technical Support Resume Example

The document provides a technical support resume highlighting the candidate's skills and experience. The candidate has several years of experience working in call centers providing IT and desktop support. Their skills include troubleshooting, problem solving, customer service, software proficiency, and the ability to multi-task and prioritize. Their current role involves providing technical support to business clients by responding to requests, installing and configuring software, and instructing end-users.

Uploaded by

smrizal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 7

Technical Support Resume Example

Technical Support Representative


Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving
complex technical problems, utilizing advanced resolution procedures.

 Worked for several years in call centers as field support engineer, serving companies’
customers in IT and desktop-help-desk departments.
Objective – Professional growth and development in software and hardware technical support.
Key Skills:

 Outstanding analytical, problem-solving, and troubleshooting ability.


 Superior communication (oral and written), customer service and interpersonal skills.
 Both independent and team worker, as required.
 MS Office proficiency and tracking-software familiarity.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients.
■ Professional Background
NCB Communications                  Salt Lake City, UT                        2005 – Present
Technical Support Representative
Main Functions:

 Provided business-clients with efficient support – Responded to phone calls, emails, and
in-person requests.
 Installed software, configured and tested customer PC’s, analyzed functionality of
peripheral appendages.
 Worked closely and effectively with vendors to replace/repair defective hardware and
software.
 Instructed and trained end-users regarding computer literacy.
Notable Performance:

 Collaborated with company staff to optimize working environment and customer service.
 Ran routine phone troubleshooting and configuration.
 Trained sales-department staff and guided them in helping clients select the right
product.
 Collected information through client phone calls to identify and report product problems.
Sonicboom Solutions Sdn Bhd is a registered company specializing Cashless Payment
for Self-service Machines & we involved in Mobile, Payment, Fintech, IOT, AI and
Imaging applications. Our teams have more to 15+ year industrial experiences and
passions.

 Benefits of Smart Parking


 Reduce traffic congestion
 Improve parking management
 Reduces pollution
 Optimized use of available space
 Improve drivers’ experience

An all-in-one Open Payment solution powered by Sonicboom EMV & PCI approved
software accepts – Credit cards, Debit cards, e-Money cards, and QR payment
compliant with contactless, contact and NFC technologies

 Cashless Parking
 Cashless Vending Machines
 Cashless Kiosks
 Smart Transit and Toll

IT Support, IT Tech and IT Project Management roles all require a unique


set of skills and attributes. The following is a comprehensive list to help you
prepare for your IT interview:

 Competently installing and configuring computer systems hardware


and software;
 Basic configuration, installation and testing of systems, computer
networks, printers and scanner.
 Assessing, monitoring and repairing all computer and system-
related IT issues in a timely manner as and when required;
 Giving technical advice and offering IT support as and when
requested by the organization you are working for;
 Repairing old and outdated IT equipment as and when required;
 Troubleshooting IT issues to find the fastest resolution possible to
ensure the smooth running of the business;
 Training new members of the IT team;
 Managing IT-related tasks and projects;
 Managing under-performing team members and initiating IT team
briefs;
 Strategic planning and implantation of IT projects as and when
required by senior management team;
 Undertaking your own periodic professional development to ensure
you keep up-to-date with IT technological advances.

Tell me about yourself:

Part 1 – Computer Network Interview Questions


(Basic)
This first part covers basic Interview Questions and Answers.

Q1. What do you mean by Network?


Answer:
Set of devices connected to each other over the physical medium is known as a
computer network. For example the Internet.

Q2. What do you mean by Node?


Answer:
In the computer network, the node is known as a device.

Q3. What do you mean by Network Topology?


Answer:
A network topology is a physical structure of the network which defines how the
computers or node will be connected to each other.

 Popular Course in this category


All in One Software Development Bundle (600+ Courses, 50+
projects) 600+ Online Courses | 3000+ Hours | Verifiable Certificates | Lifetime
Access
4.6 (3,144 ratings)

Course Price
$129   $1999
View Course

Related Courses
Windows 10 Training (4 Courses, 4+ Projects) JWS Java Web Services Training (4 Courses, 11 Projects) Java
Training (40 Courses, 29 Projects, 4 Quizzes)

Q4. What is Routers?


Answer:
A router is a device which is responsible for sending data from source to destination
over the computer network.

Q5. What is the OSI model?


Answer:
OSI model stands for Open System Interconnection. It’s a reference model which
describes that how different applications will communicate to each other over the
computer network.

Q6. Explain the Different layers of the OSI model.


Answer:
The different layers of the OSI model are given below:
Physical Layer Converts data bit into an electrical impulse.

Datalink Layer Data packet will be encoded and decoded into bits.

Network Layer Transfer of datagrams from one to another.

Transport Layer Responsible for Data transfer from one to another.

Session Layer Manage and control signals between computers.

Presentation Layer Transform data into application layer format.

Application Layer An end user will interact with the Application layer.

Q7. Describe Hub, Switch and Router?


Answer:

 Hub: Hub will broadcast all data to every port. It has a common connection point
for all devices.
 Switch: Switch will create the dynamic connection and provide information to the
requesting port.
 Router: Router is the devices which will be responsible for forwarding data
packets.

Let us move to the next Computer Network Interview Questions.

Q8. What do you mean by the TCP/IP Model?


Answer:
TCP/IP stands for Transmission control protocol and Internet protocol. It describes how
the data will get transmitted and routed from end to end communication.

Q9. Explain the different Layers of TCP/IP Model.


Answer:
Application Layer, Transport Layer, Network or Internet Layer, Network interface layer.
Q10. What do you mean by HTTP?
Answer:
HTTP stands for Hyper Text Transfer Protocol and the port for this is 80. This protocol is
responsible for web content.

Q11. What do you mean by TCP and UDP?


Answer:
TCP stands for Transfer control protocol and UDP stands for User Datagrams protocol
and TCP is a connection-oriented protocol and UDP is a Connectionless protocol.

Q12. What do you mean by a Firewall?


Answer:
Firewall is a concept of a security system that will helps computers to protect it with
unauthorized access or any cyber-attack.

Part 2 – Computer Network Interview Questions


(Advanced)
Let us now have a look at the advanced Interview Questions.

Q13. What do you mean by DNS?


Answer:
DNS Stands for Domain Name System. It’s an internet address mapping process with
the local name. We can also call it as an internet phonebook.

Q14. What do you mean by Proxy server?


Answer:
Proxy server prevents the external users which are unauthorized to access the network.

Q15. What do you mean by Classes of Network?


Answer:
The Classes of IPV4 are of 5 types:

Class A 0.0.0.0 to 127.255.255.255


Class B 128.0.0.0 to 191.255.255.255

Class C 192.0.0.0 to 223.255.255.255

Class D 224.0.0.0 to 239.255.255.255

Class E 240.0.0.0 to 247.255.255.255

Let us move to the next Computer Network Interview Questions.

Q16. What do you mean by NIC?


Answer:
NIC stands for Network interface card. It is an adapter that will be installed on the
computer and because of that NIC, only that computer will interact with the network.

Q17. What do you mean by ASCII?


Answer:
ASCII is the American Standard Code for Information Interchange.

Q18. What are the types of mode available in Network?


Answer:
Data transferring mode in a computer network will be of three types:
Simplex, Half-Duplex and Full Duplex.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy