LAURA GEORGE

Sr. Salesforce Developer

Summary:

 7+ years of experience in all phases of Software Development Life Cycle (SDLC) involving requirements
gathering and analysis, design, development, implementation and enhancement of projects in
Salesforce.com.
 Expert Level understanding of Salesforce.com CRM and its development life cycle.
 Experience in SFDC Configuration and Customizations while performing duties in Administration and
Development roles.
 Experience in developing User Interfaces, Page Layouts, Apps, Tabs, Custom Fields, Custom Objects,
Validation Rules, Field-Level Dependencies, and Approval Processes.
 Experience in integrating with external systems using SOAP API and REST API.
 Experience on various clouds of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
 Experience designing application data models and business processes as a part of technical architect.
 Hands-on experience on creating Visualforce (Pages, Components, and email templates) and Lightning Aura
Components and corresponding Apex custom controllers.
 Hands-on experience in integrating Steel brick CPQ Product Configurations and Pricing Configurations with
SFDC functionality.
 Designed various webpages using Visualforce for embedding inside Partner Community.
 Worked on Service Cloud Communities, sharing business processes across various departments, offices, and
outward to Customers and Partners. 
 Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets,
Workflow, Tasks and Events, Email alerts and templates, and Reports and Dashboards.
 Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard and Workbench.
 Experience on implementing Apex Classes and Controllers, Apex Triggers, and working with Force.com IDE.
 Have exposure in Customer Communities and Self -Service Communities.
 Experience on translating business processes into Custom Objects and creating Look-up relationships and
Master-detail relationships to relate records to one another.
 Worked with migration tools including Inbound and Outbound Change Sets, Force.com IDE, Eclipse, ANT
Migration Tool, and VS Code with Salesforce Extension Pack for deployment between various sandboxes and
Production.
 Utilized software such as Git and GitHub for version control between deployments and providing code review.
 Experienced with Lightning UI development using Lightning Aura Components and Lightning Pages.
 Experience using the Salesforce Security Model including Sharing Rules and Sets, Profiles, Permission Sets,
and Page Layouts to control access to the various Standard Objects and Custom Objects in the data model
schema.

Technical Skills:

Salesforce CRM Salesforce CRM, Apex Classes, Apex Controllers, Visualforce, Triggers, Batch &
Scheduled Classes, Sales Cloud, Service Cloud, Data Loader, Article Management,
Visual Flow, Lightning Process Builder, Lightning Pages, Lightning Aura Components,
Lightning Apps, Salesforce Classic, Salesforce Lightning Experience, SOQL, SOSL,
Reports and Dashboards, Profiles, Permission Sets, Sharing Rules, and Security
Model.

Tools: Eclipse, Force.com IDE, Dev Console, Workbench, Change Sets, Data Loader, Cast
Iron Studio, JIRA, VS Code, Salesforce Extension Pack.

Web Technologies: Java, J2EE, JSP, Spring, HTML 5, CSS 3, JavaScript, jQuery, XML

Integration/Deploym Ant, GitHub, Jenkins, CVS, Informatica Power Center, Cast Iron
ent:

Database: Oracle 9i/10g, Microsoft SQL Server 2008 R2

 Methodologies: Agile, SaFe,Scrum and Waterfall

Professional Experience:

Cummins, Columbus, IN March 2020 to

Present
Sr. Salesforce Developer/Administrator
Cummins is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and
power generation products.

Responsibilities:

 Created Aura Components, Lightning Web Component, and Lightning Community Pages
 Experience working with GitLab, Jenkins, and VScode for Migration
 Created Apex Classes and Apex Triggers
 Created Page Layout, Compact Layouts, Record Types, and Validation Rules assigned and managed with
Profiles.
 Experience working within an onshore/offshore development model.
 Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
 Written Apex unit test classes for Apex Triggers and Apex classes to exceed the 75% of code coverage
required for migration into Production.
 Collaborated in designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for
email services and Lead-to-Contract conversion.
 Experienced working with various App exchange products or CPQ products like Salesforce CPQ 
 Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
 Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in
Apttus Advanced Workflow Approvals.
 Engaged with the sales team and business analysts to gather business and user requirements.
 Used Changesets to deploy code from sandbox to sandbox and into production environment.
 Created Roles based on organizational role hierarchy, and implemented Record-Level, Object-level, and Field-
Level security using OWD, Profiles, Permission Sets, and Sharing Rules.
 Hands-on experience creating Custom Objects, Page Layouts, Custom Tabs, Custom Buttons, Custom
Links, Lightning Community Pages and Components, Custom Labels, Record Types, Static Resources and
Formula fields.
 Worked on Agile/SAFE methodology and involved in technical and functional grooming sessions.
 Worked on updating Apex Classes, Triggers, Lightning Components, and Page Layouts from Salesforce
Lightning to Community Lightning.

Environment: Salesforce.com, Community Lightning, Apex, Lightning Components, REST/SOAP API Web Services,
Pages, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Jenkins, GitLab, Data
Migration, SOQL, SOSL.

FEDEX, Memphis, TN Jan 2019 to March

2020
Sr. Salesforce Developer/Administrator
FedEx is a courier company specializing in transportation, e-commerce, and business solutions in more than 220 countries
and territories. FedEx is comprised of several independent networks such as Ground, Corporation, and Logistics which
provides the best services possible for customers.

Responsibilities:

 Created Roles, Profiles, Access Settings, Workflow Rules, Validations.

 Creation and modification of custom objects, custom fields, page layouts and page layout assignments.
 Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and
Customized Objects.
  Created custom fields on Standard Objects and configured Page Layouts, Record Types and Validation
Rules to support “least visibility” concepts in concern of displaying and access of data.
 Responsible for implementing login restrictions using public access settings for sites, Login Access Policies,
IP Ranges, and Password Policies.
 Experience building Lightning Aura Components and Process Builder solutions.
 Created Workflow Rules and Approval Processes for automating common business processes on behalf of the
client.
 Created and configured OWD, Sharing Rules, Sharing Sets, Roles, Profiles and Permission Sets to manage
the Salesforce Security Model’s record-level, object-level, and field-level securities.
 Developed Custom Objects, Custom Reports and configured Analytical Snapshots to help monitor data
concerning sales performance and Lead generation.
 Worked on various SFDC Standard Objects like Accounts, Contacts, Leads, Reports and Dashboards.
 Provided application use and custom report building training to the internal business users.
 Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
 Embedded Lightning Components in Visualforce Pages by using Lightning Out and event-driven
programming.
 Customized Dashboards to track Salesforce usage for productivity and performance of business centers and their
sales teams.
 Develop applications on the Apttus CPQ and Salesforce platform that enable our business users to succeed.
 Designed and developed Apex Classes and Apex Triggers to support various data processing and process
automation needs within the company.
 Designed Visualforce Pages using JavaScript, HTML and CSS along with custom Apex Controllers and
controller extensions.
 Imported and exported Account and Contact data through Data Import Wizard, Data Export Wizard, Data
Loader and Workbench.

Environment: Salesforce.com, Apex, Lightning Components, Visualforce (Pages, Component & Controllers), REST/SOAP
API Web Services, Pages, HTML, JavaScript, Workflow & Approvals, Reports, Ajax, Custom Objects, Custom Tabs, Data
Migration, SOQL, SOSL.

Concentrix, Greenville, SC March 2017 to Dec

2018
Sr. Salesforce Developer/Administrator
Concentrix provides solutions and services within the automotive, banking and financial services, consumer electronics,
energy and public sector, healthcare services, insurance, and media and communications, retail and ecommerce,
technology, travel, and transportation and tourism industries.

Responsibilities:

 Involved in meetings for requirements analysis, designing data models, identifying customizations and
preparing Technical Design Documents.
 Worked on Agile methodology and involved in technical and functional grooming sessions.
 Worked with new Lighting Process Builder to consolidate all existing Workflow Rules and associated actions
into to Process Builder.
 Implemented best practices to avoid governor limits by writing repeated code in triggers and Apex classes.
 Implemented customizations using Apex controller classes (Custom, Extension), Apex Triggers and
Visualforce pages.
 Written SOQL, SOSL, Aggregate, Relationship queries in Apex classes, triggers to retrieve optimized data from
S Objects.
 Written Apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production
instances.
 Implemented Service Cloud, service console and configured Email-to-Case and enabled communities in
cases.
 Created Workflow rules, approval process and defined actions like Tasks, Email alerts, Out bound message
and Field updates.
  Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process
builders and flows.
 Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
 Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
 Developed customized Reports, Dashboards for business users and managers, developed custom report using
Visualforce pages.
 Used Data Loader to bulk import data into Salesforce and performed upsert, update data operations for each
release data jobs.
 Used Force.com ANT Migration Tool and Change sets to deploy components from Sandbox to Sandbox and
Sandbox to Production environments.

Environment: Saleforce.com CRM, Salesforce Lighting Components, Sales Cloud, Service Cloud, Apex, Visualforce,
Workflows, Approval process, SOAP, REST, WSDL, Data loader, Force.com IDE, HTML, CSS, JavaScript, jQuery, Git,
ANT.

UNC Hospitals, Chapel Hill, NC June 2015 to

March 2017
Salesforce Developer/Administrator
UNC Hospitals (also known as UNC Medical Center) is a public academic medical center that provides patient care, health
care professional education and training and advanced medical research in partnership with the UNC School of Medicine.

Responsibilities

 Worked as Salesforce Developer/Admin and was involved in gathering the business and technical requirements
for configuration, development and integration in Salesforce with direct client interaction.
 Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Leads, Quotes,
Quote Line Items, Products and Campaigns.
 Hands-on experience creating Custom Objects, Page Layouts, Custom Tabs, Custom Buttons, Custom
Links, Visualforce Pages and Components, Custom Labels, Record Types, Static Resources and Formula
fields.
 Used Data Loader to import and export data to and from Salesforce.
 Created different Workflow Rules that performed the outbound message, email alert, field update, and create
a task actions.
 Configured different OWD, Sharing Rules, Roles, Profiles and Permission Sets to control user access to
records and objects inside Salesforce.
 Developed Visualforce Pages and Visualforce Components with Apex Controllers and Extensions providing
functionality to the Visualforce Pages.
 Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
 Developed code using Force.com IDE and Eclipse and did testing in sandboxes by writing Apex Test Classes.
 Deployed code and metadata using Eclipse and Inbound and Outbound Change Sets.
 Created custom labels and used them to parameterize Validation Rules.
 Customized and managed user profiles to grant CRUD permissions to various users.
 Collaborated in designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for
email services and lead-to-contract conversion.
 Designed and deployed report types, custom reports and maintained and organized a standard set of reports for
different user groups.
 Configured Data Loader for mass uploading data into production during data integration and sandbox
environments for testing.

Environment: Windows 10, Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects,
Custom Tabs, Oracle, Page Layouts, Pardot, SOQL/SOSL Queries, Data Loader, Workflow & Approvals, Force.com,
Eclipse Plug-in, Salesforce.com sandbox, MySQL, Jitterbit Data Loader, jQuery, Java, HTML, AJAX.

Baptist Health, Louisville, KY Aug 2014 to June

2015
Salesforce Developer/Administrator
Baptist Health offers over 300 points of care via various physician offices, outpatient and emergency health care services at
nine hospitals with locations in Kentucky, Indiana and Illinois.

Responsibilities:

 Engaged with the sales team and business analysts to gather business and user requirements.
 Provided solution designs to implement the requested functionality in Salesforce.
 Configured Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
 Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
 Designed and modified Approval Processes and created Approval Steps which used Email Alert and Field
Update actions.
 Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to
aggregate data from child records on the parent.
 Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
 Developed and deployed Workflows, Reports, Approval Processes using Salesforce.com platform.
 Developed reports, dashboards, and other processes to continuously monitor data quality and integrity.
 Created and used Email templates in HTML, Custom and Visualforce format.
 Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
 Created email templates and inbound emails for the clients and customers using Visualforce.
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and
dashboards.
 Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
 Maintaining test coverage for all classes and triggers and supporting deployment activities.
 Used Change Sets to deploy code from sandbox to sandbox and production environment.
 Configured various Custom Reports and Report Folders for different user profiles based on the needs of the
organization.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader,
HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data
loading, Force.com IDE, Windows 7.

Broadridge Financial Solutions, Long Island, NY Aug 2013 to

Aug 2014
Salesforce Business Analyst
Broadridge Financial Solutions provides the financial services industry and related businesses with technology and
operations, communications, and data and analytics solutions. Broadridge is growing internationally and is recognized as
invaluable partners to leading companies and financial institutions.

Responsibilities:

 Interacted with various business team members to gather and document the requirements for Salesforce
Interface development and documented them.
 Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports,
and Opportunities.
 Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
 Added campaign members from contact, lead and person account reports.
 Managed campaign members, updated the status of existing campaign members from the campaign history
related list, manage members, and from a CSV import file.
 Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level
security and configured their sharing settings.
 Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
 Customized Dashboards to track usage for productivity and performance of sales teams.
 Worked with Field Trip app to keep a track of the used fields.
  Worked with a team of mobile application developers to create UI with substantive use of bootstrap.
 Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

Environment: Salesforce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, JavaScript, Workflows,
Reports, Force.com Eclipse Plug-in, MS SQL Server 2000, Windows 2000 Server.

Education & Certification:

 Pebble brook High School, Mableton, Georgia, May 2013

 Salesforce Certified Platform Developer-I