5S-Kaizen-TQM Concepts, JICA, Health, TOT
5S-Kaizen-TQM Concepts, JICA, Health, TOT
5S-Kaizen-TQM Concepts, JICA, Health, TOT
5S-KAIZEN-TQM Approach
KAIZEN Training of Trainers
2015
Infrastructure
problems
Time
limitation
OR
4
Even if we are a positive thinker,
we still need “tools” to make our ideas realistic
TQM
Maximum use of the capacity
of the entire organization
KAIZEN
Participatory problem solving process
5S
Wastes
hospital Positive mindset
management for improvement
of quality among
KAIZEN frontline workers
environment
Working
Leadership 5-S
Positive
attitude 7
What is 5S ?
• 5S is a philosophy and a way of organizing
and managing the workspace and work
flow with the intent to improve efficiency by
eliminating waste, improving flow and
reducing process unreasonableness
• Working Environment Improvement (WEI)
8
What 5S can do?
(Benefit of 5S)
9
Identify Abnormalities
10
Identify wastes,
and reduce the wastes
11
7 types of wastes in work place
Over
production
Creating more
Over material or information
processing or tests or treatment
Inventory
More material or
Processing than needed
information than
beyond the needed
standard
Rework Waiting
People or items
Repetition or
that wait for a
correction of a
work cycle to be
process
completed
Transportatio
n Motion
Unnecessary Unnecessary
movement movement with a
between process
12
processes
Promote everyone’s
participation
13
Improve safety
14
Improve productivities
15
Target of 5S
Targets of 5S include:
Zero changeovers leading to
product/ service diversification
Zero defects leading to higher
ZERO
quality
Zero waste leading to lower cost
Zero delays leading to on time
delivery
Zero injuries promoting safety
Zero breakdowns bringing better
maintenance
16
What is KAIZEN ?
18
Find root causes of problems
and solutions
19
Improve all kinds of
hospital management
20
Improve quality of services
21
Strengthen Team work
22
What is TQM ?
23
What TQM can do?
24
Improves quality of
the final products or services
25
Increase customer satisfaction
External customer
Internal customer
26
Visible growth of organization
27
Making right decision for
quality improvement
28
Reduction of costs
Save
money
Utilize
available
resources
29
“Managing whole facility with
certain level of quality”
30
Conclusion
• 5S-KAIZEN-TQM Approach is one of the tools for
quality improvement in health care
• The one of important purposes of 5S-KAIZEN is to
eliminate waste in work place
• Maximum utilization of existing resources
• Anyone can do it with:
- Little knowledge
- Little dedication
- Little hard work and
- A very big positive attitude
• Our wisdom has no limitation 31
KAIZEN Mind will help you
to solve problems
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