PAYBILL (C2B) KYC REQUIREMENTS

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Business Registration/or Business Permit
4. Individual or company KRA Pin (Not Mandatory)
SOLE PROPRIETOR 5. Copy of Identification Documents of Persons Opening the account i.e .Copy
of the National ID/ Military Service Number (Passport/Alien Certificate for
Foreign Nationals).
6. Copy of Utility Bill or Business Photo to confirm existence of the Business
7. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. A stamped copy of the certificate of incorporation
4. Original stamped /or company sealed Board Resolution on company letter
head signed by at least two directors within 30 days stating:
a. Authority to open a paybill account or Transact business on behalf
of the company
LIMITED LIABILITY
b. Appointed persons having signatory authority and provide copies of
COMPANY
their identification documents
c. Bank details
d. Nominated Safaricom Number to initiate fund withdrawal of funds
on behalf of the company(not mandatory)
5. KRA pin certificate ( for company and Directors)
6. Copy of CR12 –WITH VALIDITY PERIOD OF 30 DAYS/or Annual Returns with
filling receipt
7. Copy of Utility Bill or Business Photo to confirm existence of the Business
8. Copy of Identification Documents of Persons Opening the account i.e .Copy
of the National ID/ Military Service Number (Passport/Alien Certificate for
Foreign Nationals).
9. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Certificate of Registration
4. Signed Letter on letter head from the NGO Board confirming Registration
NON-GOVERNMENTAL and existence including officials.
ORGANIZATION 5. Original Stamped /or company seal board resolution on NGO letter head
signed by at least two directors(Committee) within 30 days stating:
a. Authority to open a paybill account or Transact business on behalf
of the NGO
b. Appointed persons having signatory authority and provide copies of
their identification documents
c. Bank details
 d. Nominated Safaricom Number to initiate fund withdrawal on behalf
of the NGO(not mandatory)
6. Copy of Identification Documents of Directors i.e Copy of the National ID/
Military Service Number (Passport/Alien Certificate for Foreign Nationals).
7. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Partnership Deed /OR Affidavit
4. Copy of Certificate of Registration/or Business Permit
PARTNERSHIPS 5. Individual or company KRA Pin (Not Mandatory)
(INCLUDE FIRMS SUCH AS 6. Copy of Identification Documents of Persons Opening the account i.e. .Copy
ACCOUNTANTS AND of the National ID/ Military Service Number (Passport/Alien Certificate for
ADVOCATES
Foreign Nationals)
7. Copy of Utility Bill or Business Photo to confirm existence of the Business
8. Signed Letter from the partners (on company letter head) indicating:
• Authorized Operators
• Bank Details
• Nominated Safaricom Number authorized to initiate
withdraw funds.
9. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Certificate of Registration
4. Letter from the headquarters of the church signed by at least 2 church
officials introducing :
DENOMINATIONAL a. Authority of the branch to open a paybill account or Transact
CHURCHES business on behalf of the church
b. Appointed persons having signatory authority and provide copies
BRANCHES OF
of their identification documents
MAINSTREAM CHURCHES
E.G CATHOLIC c. Bank details
,ANGLICAN d. Nominated Safaricom Number to initiate fund withdrawal on
behalf of the church(not mandatory)
5. Verification of existence of the church by providing church photo /or copy
of utility bill
6. Copy of Identification Documents used by Signatory Officials i.e .Copy of the
National ID/ Military Service Number (Passport/Alien Certificate for Foreign
Nationals).
7. Cancelled cheque or letter from Bank confirming Bank details
 1. Duly filled and signed application form &Terms and conditions
2. Signed Tariff Guide
3. Copy of Certificate of Registration
NON -DENOMINATIONAL 4. Letter from the church signed by at least two church officials introducing :
CHURCHES a. Authority to open a paybill account or Transact business on behalf
of the church
b. Appointed persons having signatory authority and provide copies
of their identification documents
c. Bank details
d. Nominated Safaricom Number to initiate fund withdrawal on
behalf of the church(not mandatory)
5. Verification of existence of the church by providing church photo /or copy
of utility bill
6. Copy of Identification Documents used by Signatory Officials I .e .Copy of
the National ID/ Military Service Number (Passport/Alien Certificate for
Foreign Nationals).
7. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Certificate of Registration as a cooperative society
4. Signed Letter from SASRA confirm Sacco Registration on letter head
5. Original Stamped committee board resolution on company letter head
signed by at least two directors within 30 days stating :
CO-OPERATIVE
SOCIETIES/SACCOS
a. Authority to open a paybill account or Transact business on behalf
of the church
b. Appointed persons having signatory authority and provide copies
of their identification documents
c. Bank details
d. Nominated Safaricom Number to initiate fund withdrawal on
behalf of the church(not mandatory)

6. Copy of Identification Documents of signatory officials i.e. Copy of the

National ID/ Military Service Number (Passport/Alien Certificate for Foreign
Nationals).
7. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Copy of Certificate of Registration and Trade license from the Sacco
4. Signed Letter from SASRA confirm Sacco Registration on letter head
5. Original Stamped committee board resolution on company letter head
signed by at least two directors within 30 days stating :
SACCOS -WITH FRONT
• Authority to open a paybill account or Transact business on behalf
OFFICE SAVINGS
of the church
ACTIVITY (I.E DEPOSIT
TAKING • Appointed persons having signatory authority and provide copies
of their identification documents
 • Bank details
• Nominated Safaricom Number to initiate fund withdrawal on
behalf of the church(not mandatory)
6. Copy of Identification Documents of signatory officials i.e. .Copy of the
National ID/ Military Service Number (Passport/Alien Certificate for Foreign
Nationals).
7. Cancelled cheque or letter from Bank confirming Bank details
8. Completion of SAFARICOM AML/KYC questionnaire.

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Original Stamped board resolution on company letter head signed by at
least two directors within 14 days stating :
a. Authority to open a paybill account or Transact business on behalf
of the company
b. Appointed persons having signatory authority and provide copies
PARASTATALS
of their identification documents
c. Bank details
d. Nominated Safaricom Number to initiate fund withdrawal on
behalf of the company(not mandatory)
4. Copy of Identification Documents used by Signatory Directors i.eCopy of the
National ID/ Military Service Number (Passport/Alien Certificate for Foreign
Nationals).
5. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Act of parliament and or gazette notice forming the institutions.
4. A copy of the letter from Treasury – Accountant General’s office to the line
COMMISSIONS/ ministry’s PS authorizing opening of the account with us and Bank details
SEMI-AUTONOMOUS GOK 5. A letter from the Permanent Secretary (PS) of the line ministries requesting:
INSTITUTIONS
a. Authority to open a paybill account or Transact business on behalf
of the company
b. Appointed persons having signatory authority and provide copies
of their identification documents
c. Bank details
6. A letter from the institution’s Head forwarding the above documents.
7. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide

3. Original Stamped committee board resolution on company letter head

GOVERNMENT signed by at least two directors within 30 days stating :
SPONSORED SCHOOLS 4. A letter of introduction from the DEO/County Education Director
authorizing opening of the account; or, a circular letter from the Ministry of
Education authorizing :
 a. Authority to open a paybill account or Transact business on behalf
of the company
b. Appointed persons having signatory authority and provide copies
of their identification documents
c. Bank details
5. Copy of identification documents used by the Board signatory’s i. e the
National ID/ Military Service Number (Passport/Alien Certificate for Foreign
Nationals
6. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. A letter from the Permanent Secretary (PS) of the line ministries requesting
to have :

a. Authority to open a paybill account or Transact business on behalf

CENTRAL GOVERNMENT –
of the company
b. Appointed persons having signatory authority and provide copies
MINISTRIES/GOVERNMENT
DEPARTMENTS of their identification documents
c. Bank details

4. A copy of the letter from Treasury – Accountant General’s office to the line
ministry’s PS authorizing opening of the pay bill account with Safaricom
5. A letter from the District Accountant forwarding the above documents
6. Cancelled cheque or letter from Bank confirming Bank details

1. Duly filled and signed application form &Terms and conditions

2. Signed Tariff Guide
3. Letter from the County Committee Executive signed by at least 2 officials
stating:
DEVOLVED GOVERNMENT a. Authority to open a paybill account or Transact business on behalf
E.G COUNTIES of the company
b. Appointed persons having signatory authority and provide copies
of their identification documents
c. Bank details
4. A letter from the County Accountant confirming the request to open the
account
5. Copy of Identification Documents of signatory officials i.e. .Copy of National
Id/Military Number/Passport/Alien Id
6. Cancelled cheque or letter from Bank confirming Bank details
 1. Duly filled and signed application form &Terms and conditions
2. Signed Tariff Guide
3. A certified copy of the Certificate of Incorporation
4. Copy of CR12 –Validity period of 30 days
FINANCIAL INSTITUTIONS 5. Original Stamped /or company seal board resolution on company letter
(MICRO-FINANCE head signed by at least two directors within 30 days stating :
INSTITUTIONS,
a. Authority to open a pay bill account or transact business on
INVESTMENT COMPANIES,
behalf of the company,
BANKS
b. Appointed persons’ having signatory authority and provide
copies of their identification documents
c. Bank details
d. Kenya Revenue Authority PIN Certificate(company and directors)
6. Copy of identification documents used by the Directors. e the National ID/
Military Service Number (Passport/Alien Certificate for Foreign Nationals
7. A certified copy of the Financial Institution’s Annual license from the
authorizing authority.
8. Cancelled cheque or letter from Bank confirming Bank detail
9. Completion of SAFARICOM AML/KYC questionnaire.