Restaurant Service

Dine-in restaurants come in various types like:

1. Coffee Shop – This casual dining outlet caters to people “on the go” such that
most items served are short orders.
2. Fine Dining – This restaurant is usually designed for the elite market and they
serve special dishes of superior quality.
3. Buffet Restaurant – This is a “Help-Yourself-Concept” where guests are served
with a wide-array of food items that are spread out in the buffet table.
4. Cafeterias, Student/ Industrial Canteen – are meant for people with low meal
budget.
Restaurant Layout
1. Dining Area – It is in a restaurant that has a large seating capacity and serves
voluminous orders.
2. Food Display Counter – Counter items usually set up a specific place for food
display.
3. Service Station or Side Stand – This area is the place where preparations for
service are undertaken.
4. Service Bar (Bar Counter) – Beverages are prepared in this counter.
5. Cashier’s Counter – This is the area where the cashier is seated to attend to bill
settlement.
6. Dispatching Counter – It is assigned to handle the dispatching of orders.
7. Stewarding Section (Dishwashing Counter) – It is where soiled dishes will be
placed by waiters, without having to enter the kitchen.
8. Food Preparation Area – It must be located at the back or adjacent to the dining
area so that the dispatching of orders will be faster and more efficient.
Restaurant Equipment and Supplies
Equipment & Uses Sample
Supplies

Flambe Carts Used by restaurants

with table side
preparations.
 Used to pickup of
Bussing Trolley soiled dishes and
transport them to
the dishwashing
area.

Folding Side Tray Used to assemble

food orders before
they are served to
the guests.

Glass Divider It is designed to

Rack prevent glass to
glass contact which
can cause breakage.

China Rack Used for racking and

storage of china
wares.

Menu Board Used to write menu

for the day, chefs
specials, specials
promos, etc.

Cutlery Rack Cutleries are

gathered in this rack
during set up and
clearing.
Service Trays Used in assembling
and serving food
and drinks.

Bread Basket Serves as container

for bread.

Menu Contains list of

dishes for the
selection of
customers.

Menu Stand and It is where a menu is

Table Number clipped and the table
number is used to
designate the
number of the table.

Change Tray and Change of the

Bill Tray customer, if any is
placed on this
change tray. Bills
are presented in the
bill folder.

Sauce Boat The condiment

stand carries
condiments while
Oil and Vinegar the sauce boat is a
Container container for sauces
and gravy.
Flower Vase and Are placed at the
Candelabra center of the table.

Straw Dispenser Straw dispenser is

and Tong for dispensing
straws. The tong is
for serving ice and
other items.

Water Pitcher For Serving Water

Salt and Pepper Container for salt

Shaker and pepper

Soup Tureen Used for

Russian/English
service wherein
soup is dished out
by waiter from the
soup tureen to the
guest’s soup bowl
Cloth Table Formal dining
Napkin usually use the cloth
table napkin while
casual dining use
the paper napkin
Caddy Containers Caddy is an
organizer. Napkins
are collected on a
napkin caddy.

Placemat It is used in the

absence of table
cloth

Clipboard It is an organizing
tool. Important
information maybe
clipped here for easy
access and
reference

Chinawares
Charger or Saucer- under
Service Plate- liner coffee
serves as
underliner for Coffee cup
starters like with saucer as
soupand etc. underliner

Dinner Plate- Demitasse cup

for serving underlined
main course with demitasse
saucer for
expresso, hot
chocolate
Fish Plate- for Soup bowl- for
serving fish cream soup
dishes like cream of
chicken,
mushroom
 Salad Plate- Tea Cup
for serving underline with
salad saucer for tea

Bread Plate- Coffee pot for

for serving serving coffee
bread and
butter.

Tea pot- for Sauce boat-

serving tea container for
gravy, sauces
and dips

Consommé or Oval Platters-

bouillon cup- container for
for clear soup bigger
like consommé servings as in
royale, French lauriat service.
onion soup.
Butter Sauce and
Container Vinegar
container

Salt and Egg Holder-

Pepper shaker container for
soft or hard
boiled eggs

Flatwares
Steak Knife- for Cheese Knife- for
cutting Steak cutting cheese
 Dinner Knife/fork- for Table/dessert spoon-
main course for dessert
sometimes used as
substitute for soup
spoon

Soup Spoon- for soup Fish Knife- for fish

appetizer

Fish fork- for fish Salad Knife/fork- for

salad

Teaspoon- for coffee Escargot/Seafood-

or dessert for seafoods

Long Teaspoon- for

halo-halo or iced tea

Serving Spoon/fork- Demitasse spoon

for serving dishing out used together with a
food demitasse cup .

Fruit/Cocktail Fork- Butter Knife- for

used for serving fresh spreading butter over
fruits cut into bite size bread.
like fresh pineapple.

Types of Glasses
Tumblers- a flat Footed Glass- a
glass that has a style of glass in
bowl but without a which the bowl sits
stem or a foot directly on a base or
foot.
 Stem wares- include Mugs- tumbler with a
any glass having all handle.
three features like
bowl, foot , stem

Glasses used in beverage service

Brandy Snifter/ Shot Glass- For
Brandy Glass- For straight spirits like
Brandies, Cognacs vodka and tequila
and Armagnacs

Champagne Glass-
For champagne/
sparkling wines
3 types:
Flute
Tulip
Saucer Flute
Tulip Saucer
High Glass – For Collins glass- it is
Highball drinks like used for long drinks
gin tonic, vodka tonic

Cocktail/ Martini Irish Coffee- for Irish

Glass- For martinis coffee
and cocktails like
Angel Kiss, Gibson,
pink lady
 White Wine- it has a Red Wine- its mouth
smaller mouth to is wider to allow the
prolong the coolness wine to breathe and
of the chilled wine to appreciate its
aroma

Margarita Glass- It Cordial or Liqueur

looks like glass- for cordials
champagne glass and liqueurs like
but has a curve Kahlua and
between the mouth Drambuie
and the stem

Beer Glass- for beer

3 types

Pilsner glass
Footed Pilsner
Beer mug F
Pilsner ooted Pilsner Beer Mug

All purpose glass- for Rock glass or old

red, white or rose fashioned glass- For
wines whiskey and other
drinks served on the
rocks.

Sherry Glass- For Water Goblet- For

Sherries like Tio serving water
Pepe and Dry Sack

Special Glasses- used

for drink of the mouth.