Title: Take Table Reservation: Performance Task For Module No.1 (Week1)
Title: Take Table Reservation: Performance Task For Module No.1 (Week1)
TASK
Title: Take Table Reservation
Performance Objective:
1. Demonstrate the reservation process
2. Explain the reservation process
3. Record the reservation details
Equipment : Telephone
Steps/Procedure:
1. Prepare with you the needed supplies/materials.
2. Choose a partner to be your guest.
3. Perform the reservation process.
CRITERIA YES NO
Did you….
1. Demonstrate table reservation
correctly?
2. Ask the complete details of
reservation?
3. Answer the inquiries promptly,
clearly and accurately?
4. Repeat the details of
reservation?
5. Perform the task in allocated
time?
Note:
Submit your video demonstration output in our google classroom or send it via
messenger on the schedule date for submission.
Taking Table Reservation (Script)
Receptionist: Good Morning / Good Afternoon this is “Receptionist Full Name” of Name o Restaurant, how may
I help you?
Guest: Yes, I would like to make a table reservation please.
Receptionist: Certainly Mam/Sir, who am I speaking to?
Guest: Mr/Ms. ________
Receptionist: Mr/Ms. ___ should I make this table reservation under your name?
Guest: Yes
Receptionist: Mr/Ms. ___ When do you like your table reservation mam/sir?
Guest: ________________
Receptionist: What time mam/sir?
Guest: ______________
Receptionist: For how many person mam/sir?
Guest: For 1 person
Receptionist: Mam/sir would you like your table reservation in smoking or in non-smoking area?
Guest: ___________________
Receptionist: Ok, do you have any special request, any food restrictions or allergies?
Guest: Nothing
Receptionist: Yes mam/sir can I ask your contact number please?
Guest:__________________
Receptionist: Mam/sir may I repeat and confirm your table booking?
Guest: Yes
Receptionist: Mam/sir you want a table reservation on _______________ at ________ good for 1 person in
________________, under your name Mr / Ms. _______. Did I get your table reservation right mam/sir?
Guest: Yes
Receptionist: Mam/Sir, Thank you for patronizing _________Restaurant we will look forward to welcome you.
Have a nice day!!