Business

SECOND EDITION

Elementary  Student’s Book Answer key

1 Jobs Language at work

Exercise 1
Working with words Answers
Products: steel pipes
Exercise 1 Head office: Italy, near Milan
CEO: Antonio and Emma Marcegaglia
Answers
Raquel is from Brazil. Charlotte is from the UK.
Randy is from the USA. Yuko is from Japan. Exercise 2
Lukasz is from Poland. Jacob is from South Africa.
Tiziana is from Italy. Answers
Positive Negative
Exercise 3
I am … am not …
Answers (’m not …)
Japan  Japanese  British  Italy  Italian  India  American 
You/We/They are … are not …
Brazilian  Polish  Africa
(aren’t …)
He/She/It is … is not …
Exercise 5
(isn’t …)
Answers
Name Job title Nationality of Exercise 3
company
Answers
1 Dahlia Receptionist American 1  is  2  is  3  are  4  Are  5  ’re  6  isn’t  7  ’s  8  are  
2 Raquel Human Resources Italian 9  are
Manager

3 Randy Sales Rep Japanese

Exercise 4

4 Lukasz Team Leader Indian Answers

1 am or ’m/’m not 4 are/aren’t
5 Tiziana Personal Assistant Polish 2 is/isn’t 5 is/isn’t
3 are/aren’t
6 Charlotte Chief Executive Officer British
7 Yuko Technician Brazilian Exercise 5
8 Jacob Financial Director South African
Answers
you your it its
he his we our
Exercise 7 she her they their
Possible answers
managing director, sales director, technical assistant, production Exercise 7
assistant, sales manager, production manager
Answers
2  My  3  His  4  our  5  Her  6  Our  7  their

Practically speaking
Exercise 1
Answer
The letters are grouped because they have the same vowel
sound.

Business Result Second edition  Elementary  Student’s Book Answer key 1

© Copyright Oxford University Press
 Exercise 2 Exercise 2
Answers Answers
1 Gorski 2 Lufthansa recruitment, pharmaceuticals, software, financial services,
electronics, automobile
Exercise 3
Exercise 3
Answer
How do you spell that? Answers
1 recruitment, pharmaceuticals
2 software, financial services
Business communication 3 electronics, automobile

Exercise 1 Exercise 4
Answers Answers
1  Gorski  2  Elzbieta  3  Maria electronics
recruitment
hotel
Exercise 2
finance
Answers automobile
1  c  2  a  3  e  4  f  5  d  6  b
Exercise 6
Exercise 3
Answers
Answers 2 service 5 service
1 2a 3 product 6 product
2 3e, 6b 4 product
3 4f, 5d
Exercise 7
Exercise 7
Answers
Answers GlaxoSmithKline produces pharmaceuticals.
1 See you soon Microsoft produces software.
2 Nice meeting you Manpower provides staff.
3 Have a good journey Toyota produces cars.
Deutsche Bank AG provides financial services.

Exercise 9
2  Products & Answers

services
A  2  B  1  C  4  D  3

Exercise 11
Starting point Answers
1 sell 4 develop
Answers 2 employ 5 buy
1 Lufthansa – German (airline) 3 export 6 provide
Sony – Japanese (electronics)
2 Philips – electronics
Bayer – pharmaceuticals
3 Banco do Brasil – financial services Language at work
CNN – news/media
Exercise 1
Answers
Working with words A Food and Food Service
B Bio Pharma
Exercise 1 C Entertainment and Media
D Home Shopping and Logistics
Answers
1 electronics 5 automobile
2 pharmaceuticals 6 software
3 recruitment 7 hotel
4 real estate 8 financial services

2 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 2 Exercise 3
Answers Answers
1 produce 7 import Call 1
2 has 8 have A Hello, Dubai Hire Cars. How can I help you?
3 provides 9 provide B Hello. This is (student name) from (student’s company name).
4 export 10 have I’m calling about your prices …
5 develop 11 provides … and you can pay by credit card.
6 produces A That’s great. Thanks for your help.
B You’re welcome.
A Goodbye.
Exercise 3
B Goodbye.
Answers Call 2
1 Do you, do A Good morning. (student’s company name)
2 Does, company, it does B Good morning. This is (student name) from (student’s
3 Does, doesn’t company name). Is Niki Alstom there, please?
4 Do, import, we don’t A Yes, I’ll put you through.
B Thanks …
… Good. See you tomorrow then.
Exercise 4 A Yes. See you tomorrow/soon. Bye.
Answers
1 it
2 do, does Talking point
3 doesn’t, don’t
4 does, do Discussion
5 doesn’t, don’t
Exercise 1

Practically speaking Answers

exports: cars, textiles and pharmaceuticals
imports: oil and gas
Exercise 2
important types of business: cars, textiles, pharmaceuticals,
Answers hotels, restaurants, tourist companies
1  D  2  C  3  B  4  A

Business communication 3 Location

Exercise 1
Answers Working with words
1 Anna, Peter
2 knows
Exercise 1
3 an email Answers
4 a hotel 1 Factory
5 doesn’t put 2 Head office
6 meeting rooms 3 Distribution centre
4 Research/Research and development (R&D) centre
Exercise 2 5 Sales office

Answers
Caller 2, 3, 6, 7, 11
Exercise 2
‘Receiver’/Receptionist 1, 4, 5, 9, 10, 12 Answers
Caller and ‘Receiver’ 8 1 Factory
2 Research and development (R&D) centre
3 Sales office
4 Head office
5 Distribution centre

Exercise 3
Answer
LEGO operates on six continents.

Business Result Second edition  Elementary  Student’s Book Answer key 3

© Copyright Oxford University Press
 Exercise 4 Exercise 5
Answers Answers
1 North America 4 Africa
2 South America 5 Asia The Arabian The Dubai Grand
3 Europe 6 Australia Garden Hotel Hotel
Bus to the airport? Yes, every 30 Yes, every 20
Exercise 5 minutes minutes

Answers Car park? No, but you can Yes, for 100 guests
Europe: 20 park on the street
Asia: 10 Restaurants and 2 restaurants and No, but there are
North America: 4 bars? 1 bar some near the
South America: 1 hotel
Australia: 2
Africa: 1 Leisure facilities Swimming pool, Swimming pool
(swimming pool, gym and sauna and gym
gym)?
Exercise 6
Services (Internet, Internet access in Internet access in
Answers bank)? all rooms all rooms
China: Factory Bank and post
Czech Republic: Factory, Distribution centre service
Denmark: Head office, R&D centre, Factory
Hungary: Factory Conference/ Conference room 6 meeting rooms
Mexico: Factory Meeting rooms? for 80 people and
USA: Distribution centre 4 meeting rooms
Other services? Tourist information Free taxi service to
and day trips city centre
Language at work
Exercise 1
Possible answer Practically speaking
Singapore is a good location for business because it’s in the
centre of South-East Asia and has good transport links, taxes Exercise 2
are low and it’s easy to employ foreign workers. It is also a good
Answers
place to have conferences because there are hundreds of hotels
1  c  2  d  3  h  4  g  5  a  6  b  7  e  8  f
and exhibition centres.

Exercise 3
Exercise 2
Answers
Answers Postal address: 30 Grosvenor Street, Cambridge, CB7 9BT
Singular noun:
Email address: chris.oakley@homenet.co.uk
Positive: There’s (an airport).
Negative: There isn’t (an airport).
Question: Is there (an airport)? Exercise 4
Short answers: Yes, there is. / No, there isn’t.
Plural noun: Answers
Positive: There are (two airports). a  4  b  5  c  9  d  1  e  3  f  8  g  2  h  6  i  7
Negative: There aren’t (two airports).
Question: Are there (two airports)?
Short answers: Yes, there are. / No, there aren’t. Business communication
1 plural
2 some Exercise 2
3 any
Answers
1  C  2  S  3  C  4  C  5  S  6  C  7  S
Exercise 3
Answers Exercise 3
1 Are there 4 is there
2 there are 5 there is Answers
3 there isn’t 2 you tell me 5 you repeat
3 I check 6 you confirm
4 I have 7 you say

4 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 4
Answers
Viewpoint 1
Saying ‘yes’ to a request: Yes, of course., Sure. Exercise 4
Saying ‘no’ to a request: I’m sorry, but …
Saying you understand: Got it. Answers
Saying something is correct: Yes, that’s right.
Job Company Place of work

Exercise 6 Speaker 1 Intern (for Large Open-plan office,

10 weeks) publishing with many people
Possible answer company in one room,
A Hello. Can I order some mobile phones, please? sharing
B Yes, of course. Can I have the product code, please? desks; sometimes
A Sure. It’s DFK 1678. noisy
B Sorry, can you repeat that?
A Of course. It’s DFK 1678. Speaker 2 Head of Large UK Nice environment,
B Got it. I’m sorry, but we’re out of stock. We have DFK 1688. Is Advertising newspaper open-plan office,
that OK? and organization very peaceful and
A Yes. Can you deliver tomorrow? Production quiet; technically
B Sure. Can I have your delivery address? able with
A Yes, of course. It’s 35 Waldorf Street. computers and
B Got it, thanks. printers
A Can you confirm my order by email? Speaker 3 Production Large global Busy open-plan
B Sure. Can I have your email address? editor publishing office; centre of
A Yes, it’s purchasing at bcom dot biz. company town; 40 other
B Can you spell that? employees in
A Yes, of course. It’s purchasing, P-U-R-C-H-A-S-I-N-G, at bcom, department; lot
B-C-O-M, dot biz, that’s B-I-Z. of chatter, phones
B That’s great. Thank you very much. Goodbye. ringing

Speaker 4 A rare book Blackwell’s In a bookshop (in

Talking point specialist Bookshop /
Bookseller
Oxford / at a desk);
feels like an office
(surrounded by
Discussion books)

Exercise 1
Possible answers Speaker 5 Secondary Secondary Secondary school,
Transport connections to the city, transport within the city, school school Stanley, Hong
conference facilities, cost. teacher (Based on Kong; beautiful
(chemistry, an English (pretty) campus by
physics, public the ocean on a hill;
biology) school) old school (over
100 years),
good history
and traditions;
colleagues fun to
work with

Exercise 5
Answers
1 webcam 4 client
2 door 5 noisy
3 quiet 6 fast

Exercise 6
Answers
Most of the words in 5 can describe what is in the video,
including many of the words that are not part of the correct
group. The only things which are not seen in the video are toilets,
parking and fast.

Business Result Second edition  Elementary  Student’s Book Answer key 5

© Copyright Oxford University Press
 Exercise 8 Exercise 5
Answers Answers
1 He has to employ some staff so he needs a bigger office for 1 username, password 4 text message
him and his staff. 2 button, link 5 contact list
2 The first office is in the centre of town. 3 screen 6 battery, power point
3 The first office has desks, chairs and phones, and a shared
kitchen and toilets.
Exercise 6

Exercise 9 Answers
access an account / a website
Answers charge / recharge a battery / a phone
1 The second office is in the countryside, five kilometres from click on a button / a link
the centre of town. download an app
2 The second office has a kitchen and toilets but no furniture. It key in / enter the details / a phone number
has a car park. link an account / a device
3 No. He needs to think about it. log in (to) / log out (of ) a website / an account
register a device / for a service
select a contact / an account
Exercise 10 send / receive a text message / money
Suggested answers
Positive Negative
Exercise 7

Office 1 Very modern The offices are quite Answers

It has everything (e.g. small. 2 send a text message 5 select a contact
an office, a meeting It’s not very attractive 3 charge your phone 6 download an app
room and furniture) and it’s noisy. 4 click on a button / a link
Location is good. Near Shared kitchen and
the station. toilets.
Convenient. No parking. Language at work
Office 2 Space, light, a lot of No furniture (so extra
character. cost).
Exercise 2
Very quiet. A good Difficult to get to. Answers
place to be creative. 1 No, they don’t. (They always work 16 hours a day, seven days
Good facilities (kitchen a week.)
and toilets, car park). 2 Yes, they do. (They are never late for work because they never
Beautiful. leave the building.)
3 Yes, they do. (But only to recharge their batteries.)

Exercise 4
4 Technology Answers
1 never a before
2 rarely b after
Working with words 3 always

Exercise 2 Exercise 5
Suggested answer
Possible answers
Because you can use it anywhere, you can transfer money
2 I’m never late for work.
between accounts, and with some services can make payments
3 I usually take breaks.
using only the recipient’s mobile number.
4 I always work five days a week.
5 I’m rarely sick and never take a day off.
Exercise 3
Answers Exercise 7
1 download 4 app
Answers
2 log in 5 tablet
How often do you work nine or ten hours a day?
3 Internet access 6 bank account
Where do these robots work?
The question words are How often …? and Where …?
Exercise 4
Answers Exercise 8
a  2  b  3  c  5  d  1  e  4
Answers
1  g  2  a  3  f  4  e  5  b  6  c  7  d
c  When  d  Who  e  Where  f  Why  g  How often

6 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 9 Exercise 2
Answers Answers
Who do you work for? / I work for … 1  E  2  A  3  C  4  F  5  B  6  D
What does your company produce/provide? / My company
produces/provides …
Where do you work? / I work at/in …
Why do you like your job? / I like my job because …
When do you start work? / I start work at …
How often do you take a day off? / I never/rarely/sometimes/
5 Communication
often take a day off.
Working with words
Exercise 1
Practically speaking
Possible answers
Exercise 1 It’s a good idea to use less paper to save time, trees and money.
Ideas to use less paper: don’t print; scan and save documents
Answers electronically; use electronic documents only.
a  4  b  1  c  5  d  3  e  2

Exercise 2
Exercise 2
Possible answers
Answers Use scrap paper, use a smaller font, print on both sides of the
finally c  after that a  then e  next d
paper, have paperless meetings (agenda and materials online
only), post ‘think before you print’ reminders, review distribution
lists for printed materials, e.g. brochures, and discard invalid
Business communication recipients, track how much each employee is printing and
publish the results.
Exercise 2
Answers Exercise 3
1 log in to 5 accept an invitation
Answers
2 lower-case letters 6 his inbox
1 CV, application form
3 meetings 7 view folder
2 order form
4 doesn’t find 8 can
3 receipt
4 business card
Exercise 3 5 invoice
6 delivery note
Answers 7 hard copy
a  10  b  5  c  3  d  2  e  8  f  4  g  7  h  6  i  1  j  9 8 contract

Exercise 4 Exercise 4
Answers Answers
a  R  b  O  c  A  d  R  e  A  f  R  g  A  h  R  i  O  j  A 1  c  2  a  3  b  4  f  5  d  6  e  7  h  8  g

Exercise 6
Talking point
Answers
Discussion 1 A customer telephoned because they say there is a mistake
on their invoice.
Exercise 1 2 invoice, order form

Answers
A smartphone, used for calling and accessing the Internet
Exercise 7
B GPS in vehicle, used for finding your way Answers
C bluetooth hands-free earpiece, used for telephoning without 1 an invoice
holding the phone 2 a hard copy
D smart TV, used for watching television, including on-demand 3 an order form
television and accessing the Internet 4 a folder
E self-service checkout in shop, enables shoppers to check out 5 a document
their own shopping 6 an email
F activity tracker, used to measure and record exercise statistics, 7 an email
e.g. number of steps taken, speed of run

Business Result Second edition  Elementary  Student’s Book Answer key 7

© Copyright Oxford University Press
 Exercise 8 Exercise 7
Answers Answers
1 receive an invoice Positive
2 save an order form I/He/She/It/You/We/They verb + -ed
3 print a hard copy Negative
4 forward an email I/He/She/It/You/We/They didn’t + verb
5 open a folder Questions
6 attach a document (What/Why/How) did I/he/she/it/you/we/they + verb?
7 send an email Short answers
Yes, I/he/she/it/you/we/they did.
No, I/he/she/it/you/we/they didn’t.
Language at work
Exercise 1 Practically speaking
Answers Exercise 2
1 presentation
2 breakfast Answers
3 wasn’t 1 arrived late, train was late
2 didn’t phone the hotels, was busy
3 didn’t send the report, forgot
Exercise 2
Answers Exercise 3
1 was 8 were
2 was 9 was Answers
3 Was 10 Were 1 Sorry I’m late
4 was 11 wasn’t 2 Sorry about that
5 were 12 weren’t 3 I’m really sorry
6 Were 13 were
7 weren’t
Business communication
Exercise 3
Exercise 2
Answers
Positive Answer
I/He/She/It was late. late deliveries (need to give another delivery date)
You/We/They were late. bad products (logos on the caps didn’t work; wrong colours)
Negative machinery not working (need to fix the machine today)
I/He/She/It wasn’t late.
You/We/They weren’t late.
Exercise 3
Questions
Was I/he/she/it late? Answers
Were you/we/they late? 1 ’ve got 5 ’ll speak
Short answers 2 did, can, didn’t work 6 need to
Yes, I/he/she/it was. 3 need to 7 ’ll call, ’ll let
No, I/he/she/it wasn’t. 4 Don’t 8 would
Yes, you/we/they were.
No, you/we/they weren’t.

Talking point
Exercise 5
Answers Discussion
Call presenter Ron Peters f
Confirm the time of the presentation f Exercise 1
Call ‘Century Hotel’ f Answers
The Rakuten group and Fast Retailing. Because they need to be
Exercise 6 able to communicate quickly in meetings and emails in order to
expand their business outside Japan.
Answers
1 missed 6 invited
2 wanted 7 Did, book
3 Did, call 8 phoned
4 called 9 didn’t book
5 did, decide

8 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 2 Language at work
Answers
Advantages: talk to international customers and suppliers
Exercise 2
and colleagues abroad more easily; save time and money on Answers
translation; employees learn English faster 1 The textile industry
Disadvantages: difficult to find good employees with good 2 1–4 August in Ho Chi Minh City, Vietnam
English; English lessons are expensive and take time; some 3 China, the Republic of Korea, India, Vietnam, Austria and Italy
employees don’t want to speak English

Exercise 3
Answers
6 Networking The verbs are went, met, had. They describe the past.

Exercise 4
Working with words
Answers
Exercise 1 1  Italy  2  business cards   3  They both flew.

Answers
1 Facebook Exercise 5
2 Google+ Answers
3 LinkedIn 2 came 5 had
4 Twitter 3 left 6 met
4 flew 7 were
Exercise 2
Answers Exercise 6
1 professional 5 profile Answers
2 network 6 connect with 2 took 6 left
3 to post 7 share 3 went 7 came
4 a post 8 comment on 4 met 8 flew
5 had
Exercise 3
a year  –  last  –  two days  –   yesterday  –   last night  –   this
Answer ago month ago morning
Facebook is the most popular social network for people to find
a job, followed by LinkedIn. LinkedIn is the site most employers
use, followed by Facebook. Exercise 8
Answers
Exercise 4 1  become  2  leave  3  join
Answers
your profile, adding contacts, joining groups, your status updates Exercise 9
Answers
Exercise 5 1 Because the family was in textiles and his father had his own
company.
Answers 2 He went to university and he wanted to work abroad.
1 on 4 add, build
3 He joined his current company in 2003.
2 update 5 Update
3 Add 6 Join

Exercise 6
Practically speaking
Answers Exercise1
1 update 5 join Answers
2 update 6 share nice, OK, fine, delicious, interesting, tiring, comfortable, long
3 ‘like’, comment on 7 to follow
4 tweet 8 search for
Exercise 2
Answers
Positive: nice, fine, delicious, interesting, good, comfortable
Negative: terrible, tiring, long
Neutral: OK

Business Result Second edition  Elementary  Student’s Book Answer key 9

© Copyright Oxford University Press
 Exercise 3
Answers
Viewpoint 2
a hotel: fine, nice, comfortable, good, OK, terrible Exercise 4
a journey: fine, long, tiring, interesting, nice, good, OK, terrible
a city or country: interesting, nice, good, OK, terrible Answers
a meal or the food: fine, nice, good, OK, terrible, delicious
Speaker Speaker Speaker Speaker
a presentation: long, interesting, good, OK, terrible
1 2 3 4

Exercise 4 How do send face-to- number of often use

you emails, face, email, different social
Possible answers normally make instant methods – media,
Student A communi phone messaging email, Google blogs,
1 The journey was terrible. -cate with calls, system Chat/instant Facebook,
2 The hotel was nice. people at (face- (Lync) messenger, Twitter
3 The food was delicious. work? to-face) telephone,
4 The meeting was long. meetings face-to-face
5 The city was interesting.
Student B How much 2 or 3 most of 75% of day face-to-
1 The journey was fine. time do hours a the day by using these face
2 The hotel was OK. you day in email to various meetings
3 The food was terrible. spend meetings, different communi (between
4 The meeting was good. communi 3 hours offices, -cation tools 30
5 The city was interesting. ‑cating sending more minutes
in these emails, face-to- to 1 hour,
ways? 1 hour face with per
on the people meeting)
Business communication phone based in
Oxford
Exercise 2
Answer
Listening 6.5 is situation 1 and listening 6.6 is situation 2. Exercise 6
Answers
Exercise 3 1 more than one
2 over 110 emails per day
Answers 3 11.5 hours per week
1  c  2  g  3  e  4  a  5  h  6  d  7  f  8  b 4 rarely

Exercise 5 Exercise 7
Answers Answers
1 Yes, please. I have an appointment with …
2 Yes, it is. Number Notes
3 Thank you.
4 Yes, please. 150 billion The world sends about 150 billion emails
5 Yes, and you. per day.
90 billion 90 billion emails are for business.
30% We spend 30% of our working week
checking emails.
1971 Ray Tomlinson sent the first email.
1991 Tim Berners-Lee invented the World Wide
Web.
1998 The Oxford English Dictionary added the word
‘spam’.
75% Around 75% of email is spam.
123456 The most popular email password is
PASSWORD or 123456.
29% We open 29% of our work emails outside the
office on our mobile devices.
20 million The world sent 20 million more emails during
the video.

10 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 8 Exercise 3
Answers Answers
1 A 1 develop 5 promote
2 A 2 support 6 organize
3 B 3 be responsible for 7 check
4 A 4 contact 8 deal with
5 B
6 A and B
Exercise 4

Exercise 9 Answers
1 contact, deal with
Answers 2 is responsible for
1 Hi 3 develops
2 Dear 4 check
3 I’m writing to … 5 promotes
4 Let’s meet 6 support, organize
5 Would you like to meet …?
6 See you there
Exercise 5
7 I look forward to hearing from you.
8 All the best Suggested answers
9 Yours sincerely The Finance Department is responsible for accounts.
The Sales Department deals with customers.
Exercise 10 The IT Department is responsible for computers.
The R&D Department develops products.
Possible answers The HR Department supports employees.
1 The Marketing Department promotes products.
Hi Pete and John, The Customer Services Department deals with customers.
It’s about the business trip next week. Let’s meet tomorrow and
discuss it. Is 12 p.m. in my office OK?
See you there.
Exercise 6
All the best, Answers
Pamela deals /z/ computers /z/
2 checks /s/ promotes /s/
Dear Mrs Jones, contacts /s/ employees /z/
I’m writing to introduce myself. I am your new sales contact. resources /ɪz/ services /ɪz/
Would you like to meet to discuss our new products? I am in departments /s/
your area next Wednesday. 
I look forward to hearing from you.
Yours sincerely,
Simon Langston Language at work
Exercise 1
Answer
7 Departments The security cabin is on the right, not the left.

Exercise 2
Working with words Answers
Exercise 1 1 right 4 second (US = third)
2 below 5 below
Answers 3 next to 6 between
a Customer Services
b Finance
c HR (Human Resources)
Exercise 5
d IT (Information Technology) Answers
e Logistics 1  along  2  past  3  down  4  into
f Marketing
g R&D (Research and Development)
h Sales

Exercise 2
Answers
1 Sales 3 Marketing
2 Finance 4 Logistics

Business Result Second edition  Elementary  Student’s Book Answer key 11

© Copyright Oxford University Press
 Exercise 6 Talking point
Answers
2 right Discussion
3 above
4 below Exercise 1
5 between
6 next to
Answer
The old offices didn’t have many meeting spaces. The new
7 in front of
offices have open spaces for meeting.
8 in
c into
d along Exercise 2
e past
f down Answer
The staff work in small offices so they can concentrate when
they need to.

Practically speaking
Exercise 3
Exercise 1
Answer
Answers The new design connects different departments by stairs and
A  3  B  4  C  2  D  1 meeting areas between floors.

Exercise 2
Answers
1  This  2  Those  3  These  4  that 8 Employment
Working with words
Business communication
Exercise 1
Exercise 1
Answers
Answers 1 The company designs and produces websites.
Call 1: The receiver makes a mistake when noting down the 2 position, post
spelling of a name. 3 The post of website production assistant states that you need
Call 2: The receiver makes a mistake when noting down a phone skills in HTML.
number.
Exercise 2
Exercise 2
Answers
Answers 1 careful
Call 1: The caller clarifies the spelling with the names of cities. 2 practical
Call 2: The caller clarifies the phone number by saying the 3 imaginative
numbers in different ways. 4 energetic
5 focused
6 friendly
Exercise 4
7 experienced
Answers 8 patient
Message for: Teresa Baum
From: Richard Andac Exercise 3
Calling about: your meeting
Phone number: 0044 207 399 6344 Answers
Call back? f imaginative 5
Urgent? f careful 2
friendly 2
practical 3
Exercise 5
focused 2
Answers patient 2
1  f  2  h  3  c  4  g  5  e  6  i  7  b  8  d  9  a experienced 4

12 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 5 Exercise 3
Answers Answers
We use the present continuous for an action or event in progress
Monica Roberto now and an action or event in progress around the time of
Personal qualities friendly energetic, nice, not speaking.
good at working on Positive
his own You/We/They are + verb + -ing.
Example: They’re doing the training course …
Current situation works in looking for a job He/She/It is + verb + -ing
publishing Examples: She’s working at home, She’s finishing her report.
Negative
Skills and book editing, summer placement
You/We/They aren’t (are not) + verb + -ing.
experience editing with company, no
He/She/It isn’t (is not) + verb + -ing.
websites editing experience
Example: She isn’t working in the office today.
Qualifications in IT Questions
(Question word) are you/we/they + verb + -ing?
Example: Are they doing the course all day?
Exercise 6 (Question word) is he/she/it + verb + -ing?
Example: Why is she doing that?
Answers Short answers
1  b  2  e  3  d  4  c  5  a Yes, you/we/they are.
No, you/we/they aren’t.
Example: No, they aren’t.
Language at work Yes, he/she/it is.
No, he/she/it isn’t.
Exercise 1
Exercise 4
Answers
Chantelle is finishing her report. Bill and Sofia are doing a Answers
training course. 1  c  2  d  3  e  4  b  5  a

Exercise 2 Exercise 6
Answers Answers
1 isn’t working 1 What is shaping our working world?
2 ’s working Computers are continuing to affect our employment in the
3 is she doing twenty-first century. Mobile technology allows us to work on
4 ’s finishing the move, as well as at home. But what else is shaping our
5 ’re doing working lives in this century?
6 Are they doing • Employees aren’t staying in the same jobs for long.
7 they aren’t Nowadays, the average employee moves to a new job every
three years.
• The number of women in work is rising and more and more
women are working in higher positions in companies.
• Many people are deciding their own working hours. Some
people now work longer days but only four days a week, so
more people are enjoying a longer weekend for the same
amount of pay!
2 The present continuous verbs describe a changing situation.

Practically speaking
Exercise 1
Answers
A conversation 3
B conversation 1
C conversation 4
D conversation 2

Business Result Second edition  Elementary  Student’s Book Answer key 13

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 Business communication 9 Competition
Exercise 2
Answers Working with words
Kasia Bruno Exercise 3
0800–0900 X Answers
price, choice and range, size, services, location, quality, staff
0900–1000 X
1000–1100
Exercise 4
1100–1200
Answers
1200–1300 X 1 budget
2 cheap
1300–1400 3 economy
1400–1500 X 4 friendly
5 mid-range
6 very high
7 up-to-date
Exercise 3
8 quality
Answers
1 meet about Exercise 6
2 Can, arrange
3 Is, OK Answers
4 busy then 1 competitive
5 What about 2 market
6 are, free 3 wide
7 good for me 4 budget
8 can’t meet 5 mid-range, comfort
9 Are, busy, that 6 expensive
10 have, appointment, let’s meet
11 Is, good for you
12 fine
Language at work
Exercise 4 Exercise 3
Answers Answer
1  h  2  f  3  a  4  b  5  c  6  d  7  e  8  g The second speaker has an online retail/e-commerce company.
The first speaker has a high street shop.

Talking point Exercise 4

Stage 2 Possible answers Answers
Tuesday before 11.30 a.m., or between 2 p.m. and 3 p.m. 1 better
Wednesday before 11 a.m., or between 1 p.m. and 3 p.m. 2 more experienced
Thursday before 10 a.m., or from 12 p.m. to 2 p.m. 3 friendlier
Friday – any time after Student A gets back from the bank 4 more up-to-date
5 lower
6 bigger
7 faster
8 wider

14 Business Result Second edition  Elementary  Student’s Book Answer key

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Exercise 5 Business communication
Answers
Exercise 1
Adjective Comparative Examples
Answers
form
short adjectives (one- add -er faster, cheaper Weblines ITE
syllable) Lower prices? f
adjectives ending in -y replace the -y friendly Smaller company? f
with -ier friendlier, easy
easier Older company? f

long adjectives put more or more experienced, Better quality of work? f f

(two/three/four/five less before less expensive
More experience with f
syllables) the adjective
online businesses?
irregular adjectives various forms bad worse
Faster delivery? f f
good better

Exercise 2
Exercise 6
Answers
Answers
a compare f disadvantage
2 wider
b cheaper g difference
3 cheaper
c better h prefer
4 friendlier
d similar i choose
5 more experienced
e advantage
6 better

Exercise 3
Exercise 7
Answers
Some suggested answers
1 c
Coffee is more expensive than water.
2 d, g
English is easier to learn than Japanese.
3 b, e, f
Cycling is slower than driving.
4 h, i
Tablets are smaller than laptops.
Directors are more experienced than managers.
Sending a tweet is faster than sending an email.
Talking point
Practically speaking Discussion
Exercise 1 Exercise 1
Answers Answers
1 euros 4 yuan They shop there because of the price, quality, local products and
2 yen 5 euros smaller shops which mean shopping is faster.
3 pounds 6 dollars
Exercise 2
Exercise 2
Answers
Answers All the reasons in the comments are referred to.
€29.99, €17.50, €11.75, $500, $7.15, $30, $28.60, ¥2,860, 
¥170, ¥2,690

Exercise 4
Answers
1 €29.99; €17.50; €11.75
2 $500; $7.15; $28.60
3 ¥2,860; ¥170; ¥2,690

Business Result Second edition  Elementary  Student’s Book Answer key 15

© Copyright Oxford University Press
 Viewpoint 3 10 Teamwork
Exercise 3
Answers
Starting point
Possible answers
Speaker 1 Speaker 2 Speaker 3 2 You can create more ideas more quickly.
Which Arranging Taking Recruiting a new You can learn from others.
process are team customer employee Teamwork builds good relationships between people.
they talking meetings orders Everyone knows what’s happening, which is good for
about? motivation.
Not everybody is good at the same thing, and so it’s good for
How do they Use Outlook Find out Write and place people to combine their different skills/qualities.
describe the to arrange what advert – read all
process? team customer the CVs – make a
meetings
– set up an
wants –
look up to
list of applicants
to interview –
Working with words
appointment see if book prepare for and Exercise 1
– check time is in stock hold interviews –
for everyone – enter meet to decide if Answers
– room customer second interview 1 Small teams 3 The long view
available – details needed – write 2 Everyone’s a leader 4 Time to talk
number of (contact task for second
seats – send number/ interview –
invite – send address) make decision
Exercise 2
agenda of – take – contact Answers
items to payment – successful 3, 4, 6
discuss print order applicant
form
Exercise 4
Answers
Exercise 6 1  e  2  d  3  a  4  f  5  g  6  c   7  b
Answers
1  e  2  g  3  b  4  i  5  c  6  a  7  f  8  j  9  d  10  h Exercise 5
Answers
Exercise 7 1 decisions 5 develop
2 attend 6 solution
Answers
3 work 7 plan
1 fruit and vegetables
4 solve
2 the warehouse
3 because it’s a ‘well-organized’ operation
Exercise 7
Exercise 9 Answers
The problem is that the team aren’t working together.
Answers
The three solutions they talk about: team-building activity,
A ‘picker’ assembles the order onto a pallet. 4
daily team meeting, talking to them individually about their
They key the order into the management system. 2
teamwork.
Fresh Direct takes an order from a customer. 1
Another person checks the quantity and quality of the
product. 5 Exercise 8
The order management system knows if the order is in stock. 3
Lorries deliver it to the customers in different parts of the Answers
country. 7 1 big 4 nice
They load the pallet onto the lorry. 6 2 serious 5 bad
3 difficult 6 good

Language at work
Exercise 1
Answers
technical, personnel

16 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 2 Exercise 3
Answers Answers
1 F (The problem is bigger than we thought.) a Oh no. That’s terrible.
2 T (They were the most expensive solution.) b Really? How amazing.
3 T (They were also the best idea.) c Great. That’s fantastic!
4 F (Pedro says that the new components are worse than the d Wow. That is surprising.
old components.) e I’m sorry. How disappointing.
5 T (the problem isn’t technical … I think it’s a personnel f Good. That’s excellent news.
problem.)
6 T (Do you know that staff turnover in Recife is the highest?)
7 F (The biggest problem is Pedro.)
Business communication
Exercise 3 Exercise 2
Answers Answers
a  4, 5   b  2, 3, 6, 7 1 They discuss prices and long call times. They don’t discuss
salary or number of phone staff per 1,000 customers.
2 They have the highest prices and delivery times are slow.
Exercise 4
Answers Exercise 3
Adjective Superlative form Examples Answers
1  a, e   2  b, c, h   3  d  4  f, g
short adjectives, add -est the smallest, the
e.g. small For adjectives latest
ending in -e, add -st. the biggest
For adjectives
ending in vowel +
consonant, double 11 Travel
the consonant and
add -est
Working with words
Exercise 2

adjectives ending replace -y with i and friendly the

Answers
1 double
in -y, e.g. easy add -est friendliest, easy
2 Credit card
the easiest
3 Visa
long adjectives, put the most or least the most 4 Card number
e.g. expensive before the adjective expensive, the 5 Expiry
least expensive
irregular adjectives, the + various forms bad the Exercise 3
e.g. good worst
good the
Answers
1  d  2  c  3  b  4  e  5  a
best

Exercise 4
Exercise 5
Answers
Answers 1 501
1 the most important 5 the most expensive 2 between 5 a.m. and 10 a.m.
2 the best 6 the worst 3 No, she doesn’t.
3 the cheapest 7 the least expensive
4 the easiest 8 smallest
Exercise 5
Answers
Practically speaking 1
2
reservation
floor
Exercise 1 3 lift
4 served
Answers 5 book
1  c  2  e  3  a  4  d  5  b  6  f
Exercise 6
Exercise 2
Answers
Answers a wake-up call, a taxi, Internet access, room service
1  c, f   2  a, e   3  b, d

Business Result Second edition  Elementary  Student’s Book Answer key 17

© Copyright Oxford University Press
 Exercise 7 Exercise 8
Answers Answers
1 a wake-up call The verbs are in the to infinitive form.
2 Internet access This form is used to say why something happens.
3 a taxi
4 a hairdryer
Exercise 9
5 towels
6 a safe Possible answers
7 room service 2 We’re going to do a course to learn a new computer program.
3 She’s going to visit Delhi to see clients.
4 I’m going to call Sashia to arrange a meeting.
Language at work 5 He’s going to come to the office at the weekend to finish
his report.
Exercise 1
Answers
1 Business travellers only see the airport, hotel and conference
Practically speaking
room. They don’t usually have time for sightseeing.
Exercise 1
2 City Running Tours takes you running with a tour guide so
you can see the city and get exercise at the same time. Answers
3 They operate in the USA (12 cities, including Atlanta, a Conversation 3
Washington and Honolulu) and Canada (in Toronto). b Conversation 1
4 They plan to offer the service in more cities. c Conversation 2

Exercise 2 Exercise 2
Answers Answers
The sentences are about the future. They are about a general Conversation 1: £20 (£18 plus a tip of £2)
plan. Conversation 2: €58 (€29 each)
Conversation 3: pays $500; receives €406
Exercise 3
Exercise 3
Answers
1 be + going to + main verb Answers
2 be (’m not, isn’t, ’re not/aren’t) 1 much
2 change
Exercise 4 3 by
4 change
Possible answers 5 rate
A Is he going to have dinner with his colleagues? 6 total
B Yes, he is.
A Is he going to present the new product?
B
A
Yes, he is.
Is he going to open a new sales office?
Business communication
B Yes, he is.
Exercise 2
A Is he going to visit the Ottawa office?
B No, he isn’t, but he’s going to visit Montreal. Answers
A Is he going to take the train to Montreal? They order a bottle of sparkling water, a vegetable risotto, a
B Yes, he is. pepperoni pizza and two coffees.
A Is he going to go sightseeing? The total bill is 29.50.
B No, he isn’t because he isn’t going to have time.

Exercise 3
Exercise 6
Answers
Answer 1 Do
Canada – Toronto and Quebec (but not Vancouver) 2 Are
3 Would you like
Exercise 7 4 I’ll
5 I’d like
Answers 6 How
1  c  2  a  3  b  4  d 7 Would you like
8 I’ll just have
9 We’d
10 Could

18 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 4 Exercise 2
Answers Answers
1  c  2  a  3  c  4  b  5  b  6  b  7  a  8  b 1 a past action
2 the present
a has
b hasn’t

12 Schedules c
d
have/has
-ed

Working with words Exercise 3

Answers
Exercise 2 Has he contacted the shipping firm? Yes, he has.
Answers Has he emailed the producer? Yes, he has.
Graph A = department store Has he called Greta? No, he hasn’t.
Graph B = delivering flowers Has he arranged the next visit to the producers? No, he hasn’t.
Graph C = trade fair industry Has he updated the website with product details? Yes, he has.

Exercise 3 Exercise 4

Answers Answers
1 January to May Yes, the delivery is going to be late (by a week).
2 because of the sales Greta is going to change the schedule.
3 public holidays, Valentine’s Day, Mother’s Day
Exercise 5
Exercise 4 Answers
Answers 1 ’ve sent 4 ’s been
1 deadline 5 schedule 2 ’ve had 5 Have, seen
2 period 6 period 3 Have, taken 6 Have, been
3 leave 7 off
4 holiday Exercise 6
Answers
Exercise 5 Yes, I have.
Answers No, I haven’t.
1 period, quiet 3 tight
2 off, leave 4 public
Practically speaking
Exercise 7
Exercise 1
Answers
The schedule belongs to Speaker 1 (Katrina). She isn’t busy all
Answers
1 The real estate industry. They are busiest in spring.
week because she’s taking Friday off for a long weekend.
2 The restaurant industry. They are busiest at weekends and on
public holidays.
Exercise 8
Answers Exercise 2
1 long weekend
2 reminder
Answers
1 in 4 at
3 timetable
2 at 5 on
4 annual conference
3 on 6 in

Language at work Exercise 3

Answers
Exercise 1 1  on  2  in  3  at
Answers
1 high street shops in Western Europe
2 Pakistan, India and, this year, from Nepal
3 delivery of oil by 20th October (to produce soap for
Valentine’s Day)

Business Result Second edition  Elementary  Student’s Book Answer key 19

© Copyright Oxford University Press
 Business communication Viewpoint 4
Exercise 1
Exercise 2
Answers
1 Valentine’s Day (14th February)
Answers
2 R 9 H/R
2 20th January
3 H 10 H/R
3 31st October
4 R 11 R (and possibly a hotel if
4 the end of December (around 20th)
5 H someone offered to take
5 2nd January
6 R your bag)
7 H 12 H/R
Exercise 2 8 R

Answers
1  h  2  k  3  a  4  e  5  b  6  l  7  c  8  g  9  d  10  i   Exercise 3
11  f  12  j
Answers
1, 3, 5, 7, 10
Exercise 3
Answers Exercise 4
1 1 h, 2 k, 3 a
2 4 e, 7 c
Answers
1  F (Two nights)   2  F (Room 105)   3  F (7 to 9.30)   4  T  5  T  
3 5 b, 6 l, 8 g
6  F (problem with Internet connection)   7  T  8  T
4 9 d, 10 i
5 11 f, 12 j
Exercise 5
Exercise 5 Answers
2, 4, 8, 11, 12
Possible solution
Here is one possible solution that groups might present. Note
that this takes into account Student B’s and Student C’s annual Exercise 6
leave.
1st July to 14th August – get all the information (about six Answers
weeks) 1 Patricia
14th August to 14th September – design brochure (Student 2 Her research has been very thorough.
B hands the text over to designers; Student C in contact with 3 No. Only Patricia orders sparkling water.
designers while Student B on annual leave) 4 No. Marcus wants more time.
14th September to 5th October – printing (finish before Student 5 Nearly 20 years.
C’s annual leave) 6 Lasagne with salad, and the seafood pizza.
18th October – start sending brochures (once Student C is back 7 Very good. (She says ‘Lovely rooms’.)
from annual leave) 8 The restaurant is out of the seafood pizza so he can’t have it.
1st November – all clients have received brochures (He orders the four seasons pizza instead.)
9 Marcus
10 She needs to catch up on some work.

Exercise 7
Suggested answers
1 ‘Please find me a double room because that’s what I booked.’
2 ‘Can someone help me with my bags?’
3 ‘Sorry, but there’s a problem with the TV. Can someone come
and fix it?’
4 ‘Can you turn the heating on for me?’
5 ‘I booked a taxi over 15 minutes ago. Can you find out if it’s on
its way?’
6 ‘Excuse me. Can we have a menu, please?’
7 ‘Sorry, but I didn’t order this. I ordered …’
8 ‘I think there’s a problem with our bill.’
9 ‘Is there a cash machine near the restaurant so I can get some
money?’

20 Business Result Second edition  Elementary  Student’s Book Answer key

© Copyright Oxford University Press