FINAL TERM EXAM 1ST QUARTER 13.

what do you think valets should do if asked by a

HOUSEKEEPING- TVL guest to do something illegal and or dangerous?
TEST-I. Read and analyze carefully, write the letter a. explain properly and refuse politely c. tell
only. the superior
1. what is the type of linen used in housekeeping? b. make necessary action d.
Cotton and silk c. Cotton silk, wool and synthetic b. report to the police
Wool and cotton d. All of the above
2. All of these are principles in laundering except: TEST II. Arrange the following steps in the delivery of
a. Collection b. Transportation c. items to guest accordingly.
Sorting d. folding ___1. Always knock on the door and identify yourself.
3. Colored linens are washed separately from: ___2. If the room has a “do not disturb” sign on, you
a. Small linens b. Large linens c. may need to return later.
White linens d. Both white and colored ___3. Knock again before entering the room.
linens ___4. Check that the items you are about to deliver
4. Linen used in hotels is often referred to as: match the room number you are in.
a. Flatware b. Flatwork c. Flat ___5. As you enter the rooms, always identify yourself
iron d. Flatwork ironer in a loud and clear voice.
5. Sheeting means: ___6. Place the items in the room according to the
a. Sorting sheets and pillowcases c. establishment`s guidelines and when you leave the
Removing uncommon soiled tissues room, make sure the door is locked.
b. Removing items from linen d. All of Arrange the steps in setting up a maid`s Cart or Trolley
the above using the alphabet
6. Items are sorted for what purpose? ___1. Clean trolley; wipe all areas using a wiping cloth
a. Washing b. Dry cleaning c. Press designated for wiping.
only d. All of the above ___2. Record all the needed items loaded on the cart on
7. what items should be separated from sheets? the room assignment.
a. pillowcase b. duvet covers c. socks ___3. Get all items ready
towels ___4. Get assignment sheet from the housekeeping
8. packaging and storing of laundry items may include control desk.
the following except. ___5. Place the hand caddy on the base of trolley below
a. folding and hanging b. wrapping and heat-sealing the garbage bag and soiled linen bag located at the right
c. building rapport and goodwill d. labeling of side of the trolley. Place trash bag on the left trolley.
laundry items ___6. Place on top of the shelf all the amenities and
9. if the room has a “do not disturb” sign on one should: bathroom supplies, arrange neatly.
a. need to return later b. knock on the door ___7. start stacking from the bottom shelf, which is
c. open the door d. never mind intended for bed linens like sheets, top sheets, and
pillowcase. Arrange neatly
___8. Stack the hand caddy with cleaning supplies
10. In ironing the clothes which part on it you will iron starting from all-purpose cleaner, glass cleaner, dusting
first? solution, and bowl brush, nest the color-coded cloth
a. sleeves b. front bodies c. collar and sponge, then finally the glass wiper.
d. back bodies ____9. Position vacuum and sweeping equipment on
11. what might be involved in dealing with guest one side of the trolley.
luggage on their arrival? __10. Collect the needed stocks from the pantry.
a. proper management of guest luggage ___11. Stack at the middle shelf the bathroom linens
c. dealing with porters like bath towel, face towel and hand towel.
b. sorting of luggage Test III. List down the procedures in making up beds 10
d. using available trolley pts.
12. how might a valet satisfy a valet- serviced guest/ TEST IV. Write your complete name if the statement is
a. following company procedures c. guest correct and your crush complete name if the
belongings are properly handled statement is false.
b. strict privacy d. limit 1. Hand caddy is like a giant toolbox where all the
time allotted supplies needed are placed during room
 service. It should have enough space to carry all
the supplies needed by a room attendant in a
specific shift.
2. Items placed on the maid1s cart are toiletries,
detergent, disposal bag, toilet rolls, tissue box,
soap dish, bath towel, hand towel, face towel,
bathmat, bedspread, and pillowcase
3. Room attendant are liable for any lift valuables
items inside the guest room during cleaning.
4. The preference of linen is not necessary in
doing laundry jobs.
5. The common task for all employees of
housekeeping is to provide a product for the
guest.
6. Valet or butler services protect the privacy and
security of the guest to a higher standard.
7. Housekeepers are considered as the highest
servant status.
8. Maintaining guest privacy and confidentiality is
not necessary all the time.
9. Products require the application of specific
knowledge, skills, and attitudes relevant to
effective participation consistently every time in
the workplace environment.
10. A valet or butler should ignore the emotions of
the guest because the guest maybe not feeling
well, she or he arrived.

PREPARED BY:

BLESSILA C. LOPEZ
SUBJECT TEACHER