§ Read each statement carefully.

Choose the best answer and shade the correct letter of

the answer.

1- A business is an organization that

a. manufactures or sells goods or services in an attempt to earn a profit.

b. employs less than 20 employees. 15
c. could not exist without government support.
d. is a Crown Corporation

2- A manager who possesses knowledge of the processes, equipment, and potential

problems of an industry would possess what type of managerial skill?

a. technical
b. administrative
c. interpersonal
d. organizational

3- Which influential thought leader is known for his theory on organizational forms?

a. John Maxwell
b. Tom J. Peters
c. Henry Mintzberg
d. John P. Kotter

4- This is a business organization owned and usually operated by single individual. This is the
simplest type of ownership.

a. Sole Proprietorship
b. Partnership
c. Corporation
d. cooperative

5- The performance of a publicly funded hospital is monitored using measures based upon the
‘three Es’. The most important performance measure is considered to be the achievement
of hospital targets for the successful treatment of patients.
Which of the three Es best describes this above measure?
a. Economy
b. Effectiveness
c. Externality
d. Efficiency

6- The degree to which managers focus on results rather than how the results are
achieved relates to which dimension of organizational culture?

a. attention to detail
b. innovation and risk-taking
c. outcome orientation
d. aggressiveness
e. stability

7- ………………...Its task includes planning, organizing, staffing, leading or directing and

controlling.

a. Leading
b. Decision-Making
c. Staffing
d. Management

8- Economic uncertainty, regulatory requirements, and new competitors are examples of

what type of factors that affect managers?

a. intrapersonal factors
b. internal factors
c. interpersonal factors
d. external factors

9- The degree to which employees are expected to exhibit precision in their work relates
to which dimension of organizational culture?

a. outcome orientation
b. stability
c. innovation and risk-taking
d. conformance
e. attention to detail
10- Google has often been cited as a model for employee satisfaction. Google takes
extensive care to ensure employees have the best available conditions to perform,
ranging from free snack bars, free massages, innovation rooms, spas-on-site, and
many more such measures. Which dimension of organizational culture is Google said
to emphasize through such measures?

a. stability
b. attention to detail
c. aggressiveness
d. people orientation
e. innovation

11- Which type of managers are responsible for reporting to middle managers?

a. employees
b. managers
c. executive managers
d. second level managers

12- What type of organisation is an organisation whose attainment of its prime goal is not
assessed by economic measures?

a. business organization
b. public utilities
c. Not-for-profit organization
d. none of the choices

13- An organization's culture is __________.

a. represented in organizational meetings by the top manager of the organization

b. represented by a common perception held by interest groups that watch the
c. organization
d. represented by a common perception held by the organization's members
e. changed when the organization is purchased by new owners
f. determined by the nationality of its employees
14- Which of the following dimensions of organizational culture refers to the degree to
which organizational decisions and actions emphasize maintaining the status quo?

a. stability
b. attention to detail
c. innovation and risk taking
d. people orientation
e. outcome orientation

15- Which type of culture would most likely include characteristics such as challenge,
freedom, idea time, playfulness, and risk-taking?

a. ethical
b. customer-responsive
c. autocratic
d. innovative
 5
Question 2: Essay

A- Describe planning function techniques (scenario planning as if you are a manager).

B- What are the 10 managerial roles do exist? (model by Henry Mintzberg)

C- How can working in groups become effective teams?

 5
Question 3: Short case studies

a- Daniel is a project manager at portrait Inc., and advertising agency. His eight-member
team is currently working on a new campaign, but it fails to meet its deadline. With the
various organizational behavior tools at his disposal, Daniel is able to identify that the
cause for the team’s failure was its inability to work together. To correct this situation,
Daniel divides the team into pairs of workers and assigns each pair a different and more
specific task. In this scenario, which managerial function is Daniel primarily performing?
And state why did he choose this function exactly?

b- Zoe, a software engineer, receives the “Employee of the Quarter” award at the end of
the first quarter. When her colleagues congratulate her, she states that she was just
lucky because her boss is motivating and encouraging her for all the work pressure she
went through. In this scenario, which function is Zoe’s manager is demonstrating?

c- Shirley the shop clerk is upset about the longer hours she must work during the holiday
season. She really would prefer to have extra time off. Her manager is able to help
Shirley see how important her work is to the success of the store and explains to her
that she is one of the best workers he has. He assures her that if she can make it
through this season he will reward her with time off in the upcoming months. Which
skill has the manager used to help Shirley in this situation?
Question 4 : Spot Each Statement In The Appropriate Field. Choose Whether “ Sole
Proprietorship Or Partnership”

1. -Owner makes all decisions.

2. -Requires little capital to start.
3. -All profits belong to the owner
4. -Simple management structure. 10
5. -Can easily adapt to the needs of the client/customer.
6. -No legal process and requirements.
7. -Unlimited liability which means the owner is responsible for all debts incurred.
8. -Cash flow is often a problem.
9. -Growth of business can be restricted due to lack of capital.
10. -The assets of the business belong to the owner
11. -There is personal encouragement and direct contact between the owner and
customers.
12. -Difficult to attract highly skilled and knowledgeable employees
13. -The owner is responsible for providing all the capital needed.
14. -If the owner does not have enough knowledge/experience the business may fail.

Type of business: …………………………………

Advantages Disadvantages
 1. -ability to put their knowledge and skills together to collectively make the best
decisions.
2. -The workload and responsibility is shared.
3. able to share resources.
4. -Loss in profits and stability of the business can occur if the owner resigns/ dies/loses
interest in the business or is declared bankrupt.
5. is legally responsible for the joint liability.
6. -Different personalities and options of partners can lead to conflict it disagreements.
7. -profit not all shared equally.
8. -There can be availability of capital and cash flow.

Type of business: …………………………….

Advantages Disadvantages
 5
Question 5: True Or False

1- As part of the spokesman role, a manager seeks information from a

variety of sources and analyzes the information to discover problems and
opportunities.

2- Mintzberg developed the "Managerial Position Description

Questionnaire" (MPDQ) to develop his taxonomy of managerial roles.

3- Although organizations change as they move through their life cycle, the
demands, constraints, and choices faced by leaders remain relatively
constant.

4- Making time for reflective planning is generally considered beneficial for

effective time management.

5- To improve problem solving, in a crisis managers should spend

considerable time examining as many potential solutions as possible
before taking action.

6- In the symbolic view of management, managers are seen as directly

responsible for an organization's success or failure

7- the organizational culture has very little influence on the way employees
analyze and resolve work-related issues.

8- Aggressiveness and attention to detail are two key dimensions of

organizational culture.
9- The organizational culture has very little influence on the way
employees analyze and resolve work-related issues.

10- The symbolic view of management impact is useful in explaining the

high turnover among sports coaches, who can be considered the
"managers" of their teams.
Question 6: Bonus Question

1- Which skill set do top-level managers need in order to see the 'big picture?'
a. Conceptual
b. Technical
c. Human
d. Goal setting
5
2- At what level are technical skills in a manager most important?
a. Bottom-level management
b. Middle-level management
c. Top-level management
d. Managers do not need technical skills.

3- As a leader, you use your organization skills to execute your plans. Identify the organizing
factors used in the directions below. Select the correct set of organizing factors for the
situation below.Susan, take the Green Van, the laptop and the projector.
Nelson, take the sedan, the posters, and the art supplies. I'll ride with Chet in the truck, and
we'll bring the rest of the equipment.

a. Develop a working structure

b. Allocate resources
c. Selected personnel
d. Set priorities

4- Read carefully the following paragraph and select the option that indicates which
management principle is described. Leaders compare the tasks being performed by their
team with the factors involved in accomplishing their mission. Based on the team's
progress, leaders may: continue with the plan; modify the plan and continue; or stop the
action and start over. Since it is the leader's responsibility to ensure that the team's
objectives are met and are to standard, it is a continuous part of management.

a. Coordinating
b. Controlling
c. Directing
d. Organizing

5- What is the most important resource available to a leader?

a. Time
b. Money
c. Material
d. People (or employees)