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    Grievance Form Pbe

    Uploaded by

    James Kunang
    Jamis Bin Kunang filed an electronic funds transfer grievance form reporting that he had mistakenly transferred money to the wrong account. According to the form, on October 21, 2021 at 6:26 am, Jamis transferred funds via PBe online banking. He provided his name, IC number, address, phone number, account number, and signed the form to acknowledge receipt. The bank official signed to confirm receiving the report and said they would investigate and update Jamis within 14 days.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Grievance Form Pbe

    Uploaded by

    James Kunang
    432 views1 page
    Jamis Bin Kunang filed an electronic funds transfer grievance form reporting that he had mistakenly transferred money to the wrong account. According to the form, on October 21, 2021 at 6:26 am, Jamis transferred funds via PBe online banking. He provided his name, IC number, address, phone number, account number, and signed the form to acknowledge receipt. The bank official signed to confirm receiving the report and said they would investigate and update Jamis within 14 days.

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    Grievance Form pbe

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    Jamis Bin Kunang filed an electronic funds transfer grievance form reporting that he had mistakenly transferred money to the wrong account. According to the form, on October 21, 2021 at 6:26 am, Jamis transferred funds via PBe online banking. He provided his name, IC number, address, phone number, account number, and signed the form to acknowledge receipt. The bank official signed to confirm receiving the report and said they would investigate and update Jamis within 14 days.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    432 views1 page

    Grievance Form Pbe

    Uploaded by

    James Kunang
    Jamis Bin Kunang filed an electronic funds transfer grievance form reporting that he had mistakenly transferred money to the wrong account. According to the form, on October 21, 2021 at 6:26 am, Jamis transferred funds via PBe online banking. He provided his name, IC number, address, phone number, account number, and signed the form to acknowledge receipt. The bank official signed to confirm receiving the report and said they would investigate and update Jamis within 14 days.

    Copyright:

    © All Rights Reserved
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    BORANG ADUAN PINDAHAN DANA ELEKTRONIK

    ELECTRONIC FUNDS TRANSFER GRIEVANCE FORM


    Tarikh & Masa Laporan 2 5 / 1 0 / 2 0 2 1
    Date & Time of Report
    HH / DD BB / MM TT / YY Jam/Min / Hour/Minute

    MAKLUMAT PELANGGAN / CUSTOMER’S INFORMATION

    Nama J A M I S B I N K U N A N G
    Name
    No. K.P./Pasport 7 7 0 6 0 5 1 2 5 0 5 1 Jantina
    x Lelaki Perempuan
    IC/Passport No. Gender Male Female
    Alamat
    Address l o t 7 8 , l o r o n g b a y u i d a m a n 4 . T a m a n B a y u
    i d a m a n , J a l a n s h a b a n d a r T u a r a n
    Poskod 8 9 2 0 8 Alamat E-Mel james .kunang@gmail.com
    Postcode E-Mail Address
    No. Telefon (Bimbit) 016 No. Telefon (Rumah/Pejabat)
    Telephone No. (Mobile) 8 1 8 9 9 1 3 Telephone No. (House/Office)

    MAKLUMAT AKAUN/KAD / ACCOUNT/CARD INFORMATION Sila tandakan mana yang berkenaan/Please tick whichever is applicable

    Nombor Akaun/Kad
    Account/Card Number
    x Simpanan 6 8 4 4 8 0 6 8 0 3
    Savings

    Semasa
    Current

    Simpanan Tetap
    Fixed Deposit

    Pinjaman
    Loans
    (No. Nota Pinjaman / Loan Note No.)
    Kad Kredit/Debit
    Credit/Debit Card

    Kad Debit PB Lifestyle/PB RCB Gold/PB RCB Elite/Kad PB Corporate MyDebit


    PB Lifestyle/PB RCB Gold/PB RCB Elite Debit Card/PB Corporate MyDebit Card

    SALURAN SERAHAN / DELIVERY CHANNEL Sila tandakan mana yang berkenaan/Please tick whichever is applicable

    ATM Mesin Tunai Kitar Semula (CRM) Perkhidmatan PBe Pindahan Dana Elektronik di Tempat Jual Terminal Wang Masuk (CDT)
    ATM Cash Recycling Machine (CRM) x PBe Service Electronic FundsTransfer at Point of Sale Cash Deposit Terminal (CDT)
    EMV POS (Sila lengkapkan Surat Pertikaian untuk Kad Visa/MasterCard/ATM) Lain-lain
    (Plese complete the Letter of Dispute for Visa/MasterCard/ATM Card) Others

    BENTUK ADUAN (Sila masukkan ke dalam CGS dengan segera) Sila tandakan mana yang berkenaan/Please tick whichever is applicable
    NATURE OF COMPLAINT (Please input into CGS immediately)

    Dana tidak diterima Dana tidak dibayar kepada benefisiari Akaun didebitkan tetapi tunai tidak dikeluarkan Percanggahan semasa penerimaan dana
    Non-receipt of fund Non-payment of fund to beneficiary Account debited but cash not dispensed Discrepancies on receipt of fund

    Wang tunai tersekat di CDT/CRM / Dana tidak dikredit Jumlah yang sepatutnya ialah dan bukannya
    Cash jammed at CDT/CRM / Non credit of fund Amount should be instead of

    x Lain-lain (sila nyatakan) telah memindahkan wang kepada akaun yang salah
    Others (please specify)
    Tempat Urus Niaga Tarikh Urus Niaga 21/10/2021 Masa Urus Niaga 06:26:24 am
    Transaction Location
    pbe online Transaction Date Transaction Time
    Nombor Rujukan 424649 Nombor Terminal
    Reference Number Terminal Number
    Butir-butir Percanggahan:
    Discrepancy Description Jamis Bin Kunang
    Tandatangan Pelanggan/Customer’s Signature
    PERAKUAN PENERIMAAN KEPADA PELANGGAN / ACKNOWLEDGEMENT TO CUSTOMER
    (Tidak berkenaan bagi EMV POS/Pertikaian ATM Luar Negara / Not applicable for EMV POS/Overseas ATM Dispute)

    Kami mengaku menerima laporan di atas dan akan memaklumkan kepada anda hasil siasatan kami dalam masa 14 hari.
    We acknowledge receipt of the above report and will inform you of the outcome of our investigation within 14 days.

    Tandatangan Pegawai Bertugas Tarikh/Date Untuk perhatian Pengurus/Pengurus Perkhidmatan Tarikh/Date


    Signature of Attending Officer Perbankan / Noting by Manager/Banking Services Manager
    Nama/Name: Nama/Name:
    Cawangan/Bahagian Ibu Pejabat:
    Branch/Head Office Department

    UNTUK KEGUNAAN BANK SAHAJA / FOR BANK USE ONLY

    Kaedah Penerimaan Telefon Surat Hadir Sendiri Catatan / Remarks:


    Mode of Receipt Telephone Letter In Person
    Tarikh / Date Masa / Time

    Nombor CGS / CGS Number

    PUBLIC BANK BERHAD (6463-H) FORMS/EFT001/REV230519


    PUBLIC ISLAMIC BANK BERHAD (14328-V)

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