MCB Mobile FAQs

MCB Mobile
FAQs
Who is eligible to register for this service?

Any MCB Bank customer with an active MCB ATM Card can register for this service. If
you do not have an MCB ATM Card please call us at 111-000-622.
Do I need a specific mobile connection for this service?

No. This service will work with any Prepaid or Postpaid connection and on any mobile
network.
Is number portability supported for MCB Mobile?

This is a special case, so the portability disclaimer will be communicated at the time of
activation. Certain features of the service may not work with ported mobile phone
numbers.
Do I need a special Mobile Phone (Handset) to use this service?

This service will work on any basic Mobile Phone on which you can access the Internet.
If I don't have Internet on my mobile phone, can I still register and use this
service?
Yes. You can register for this service and can use it through any mobile phone with
GPRS or any other internet enabled device including a laptop or a PC. Please note that
this service will not be accessible without the use of Internet
How can I activate Internet/GPRS on my mobile phone?

Your SIM is already "Internet/GPRS ready". To find out if you require settings from your
network provider please contact us at 111-000-622 for guidance.
What is the bank charging for this service?

The MCB Mobile service charges are Up to PKR 300 + FED annually from the date of
activation.
Are there any other charges?

The charges that apply are the Internet/GPRS usage cost which is deducted from your
mobile balance as per your usage. These charges may vary based on your connection
package and on the network that you use. Secondly each Inter Bank Fund Transfer
(IBFT) transaction is charged PKR 100.
Is this service safe to use?
Yes. MCB Mobile is a safe and secure way to make payments, because:
 No information is stored on your mobile phone which means that your PIN is
never exposed even if your mobile handset is lost or stolen.
 All transactions are secured with Advanced Encryption Methodologies. In
addition, to conduct any transaction on your MCB Mobile you need your Mobile
PIN along with your ATM PIN.
How do I register/activate for this service?

You can activate MCB Mobile via the following:
 By visiting your nearest MCB ATM

 Visit your branch
 SMS “Mobile” to “6222”
 Call 111-000-622 for activation
What does MCB mobile card blocking feature do when I select it on the menu in
my account section?
This de-activates the debit card temporarily. For re-activation of your debit card simply
call 111-000-622.
What happens after I register/activate for this service at the ATM?

You will receive an SMS notification containing your account number. You will receive a
second SMS with a link for generating your Mobile PIN. You will receive a third SMS
notifying you of a successful activation. You can then start using the service by visiting
www.mcbmobile.com. It's that simple.
*In case the activation fails, you will receive an SMS requesting you to activate by
calling the Call Center at 111-000-622*
What are the payment limits on MCB Mobile?

The maximum limit of Internal & Inter (IBFT) Funds Transfer is PKR 500,000. However,
credit card payments will have a separate limit which is based on actual outstanding
balance.
What if I forget my Mobile PIN?

Simply call at 111-000-622 to reset your MCB Mobile pin.
How do I change my mobile number, ATM card or cancel the service?

You can contact the Call Center at 111-000-622 and request for any of these options.
Can I use MCB Mobile if I am traveling outside Pakistan?

Yes, you can. There are three ways of using this service abroad:
 Access the service using your own phone if you are on international roaming. In
this case, you will be able to enjoy the full experience of MCB Mobile and its
features.
 Access MCB Mobile using any other Internet/GPRS enabled mobile phone from
the country you are visiting; however, you will not receive SMS alerts associated
with the service since they will be sent to your registered mobile number.
 You can always login to MCB Mobile by visiting www.mcbmobile.com from any
computer or laptop connected via Internet. Your SMS alerts will be routed to your
registered mobile number.
What else can I expect from this service?

This is a fast growing payment channel and is constantly evolving. You can expect new
functionalities and payment types being introduced on regular intervals.
Where can I get more information about the service?

Call Center: 111-000-622.
What is One Time Password (OTP)?

OTP is a 6 figure numeric code sent to customers on their registered mobile number.
One Time Password (OTP) has been introduced as an additional security feature by
„MCB Bank‟ to protect customer‟s account(s). OTP is confidential and should not be
shared with anyone, even if the person claims to be an MCB Bank official. Please
ensure that your mobile number is updated with us to be able to authenticate your login.
What is the advantage of having an authentication mechanism through OTP for

Login?
The advantage of having an OTP authentication mechanism is that even if the
credentials (details) of the customer (like username, password, ATM pin etc.) are
compromised/ stolen, OTP authentication mechanism will ensure that any fraudulent/
unauthorized logins are not done through your MCB Mobile services.
Why does the customer need to enter OTP for Logging in?
This is an additional authentication required for logging in. With this added security
feature, the customer can have a greater peace of mind knowing that without inputting
the OTP, login activity will not be completed.
When will the customer need to enter OTP?

The customer will need to enter the OTP every single time he/she want to log in to MCB
Mobile.
I am entering correct OTP but it still states incorrect?
If you have tried to log in multiple times, multiple OTPs will be generated. Every new
attempt will generate a new OTP. You will have to enter the latest OTP in order to log in
successfully.
What should I do if I do not receive OTP on my mobile number registered with

MCB Bank?
This may be due to the following reasons a) The mobile number registered for the use
of MCB Mobile is not your current mobile number or b) In case your registered mobile
number with the Bank is ported out, Please SMS MCB to 9460 to ensure receiving SMS
alerts from the Bank.
Can I use the same OTP multiple times?

No. OTP is a dynamic password and is valid for one time login. For security reasons,
each OTP can only be used for 1 login authentication only.
From where will I receive my OTP?

You will receive OTP from 6222 ONLY (MCB Bank's official SMS code).
Are there any charges for using the OTP?

The Bank does not charge customers for receiving OTP. This service is completely free.
What if the customer receives the message “Already logged in”?

If the customer receives such a message, the customer must wait for 5 minutes and
login again
What if the customer receives the message “Invalid OTP Reference”?

This message is displayed when the customer has entered invalid OTP. The customer
must use one of the two links labeled “Login” or “Logout” on the user interface in order
to go back to the Login Page. And remember, do not press the “Back” button or
“Refresh” button of the browser, since it will generate Exception 500 Error.
What if the customer receives the message “Exception 500 Error”?

If the customer receives the “Exception 500 Error”, the customer must re-enter the URL
(www.mcbmobile.com) in the address bar of the browser and login again.
What is auto-pick-up facility?

It is an additional feature of the MCB Mobile App specifically designed for the OTP. With
this feature the Mobile Banking App is able to take the OTP details from your SMS
inbox to “auto-pick-up/ auto-populate/ fill in” the OTP field at the time of login. This
feature creates convenience for the customer, as the customer will not have to manually
enter the OTP details, currently it is available on all Android based mobile phones
ONLY.
Is auto-pick-up facility for OTP available on all mobile operating systems?

The OTP auto-pick-up facility is only available for Android based mobile phones. It is not
available on phones with operating systems like Windows by Microsoft and Apple‟s iOS.
Note: Bank will not be liable of any dues/charges, if payment not made successfully to
the billing company due to any system error/failure.

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MCB Mobile

Who is eligible to register for this service?

Do I need a specific mobile connection for this service?

Is number portability supported for MCB Mobile?

Do I need a special Mobile Phone (Handset) to use this service?

How can I activate Internet/GPRS on my mobile phone?

What is the bank charging for this service?

Are there any other charges?

How do I register/activate for this service?

 By visiting your nearest MCB ATM

What happens after I register/activate for this service at the ATM?

What are the payment limits on MCB Mobile?

What if I forget my Mobile PIN?

How do I change my mobile number, ATM card or cancel the service?

Can I use MCB Mobile if I am traveling outside Pakistan?

What else can I expect from this service?

Where can I get more information about the service?

What is One Time Password (OTP)?

What is the advantage of having an authentication mechanism through OTP for

When will the customer need to enter OTP?

What should I do if I do not receive OTP on my mobile number registered with

Can I use the same OTP multiple times?

From where will I receive my OTP?

Are there any charges for using the OTP?

What if the customer receives the message “Already logged in”?

What if the customer receives the message “Invalid OTP Reference”?

What if the customer receives the message “Exception 500 Error”?

What is auto-pick-up facility?

Is auto-pick-up facility for OTP available on all mobile operating systems?

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