Goleman Denial (1995) Emotional Intelligence:: Self-Awareness

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Goleman Denial (1995) emotional intelligence:

Theory of emotional intelligence introduced whole new perspective on predicting and

Analyzing employee performance.

Goleman defined it as;

‘The ability to identify, assess and control one’s own emotions, the motions of others and that are
groups;

Goleman’s 5 elements of EQ;

Danial Goleman’s book (1995) emotional intelligence the introduce d a whole new perspective on
perspective on predicting and analyzing employee performance. Goleman suggested “emotional
intelligence” a term developed by Salovey and Mayer (1989) is twice as important as cognitive
intelligence or for predicting career success and there was currently for too much emphasis on
traditional predictors of employee performance. Emotional intelligence influenced how we can control
our own emotions and deal with relationships. He developed a performance- based model of EQ to
assess employee levels of emotional intelligence as well as to identify areas of improvement. The model
consists of 5 components.

Self-awareness:
Individuals with high levels of emotional intelligence our comfortable with their own thoughts and
emotions and understand how they impact on others understanding and accepting the way you feel is
often the first step to overcoming it.

Self-regulation:
It is also important to be able to control and manage your impulses & emotions. Acting rashly or without
cautions can lead to mistakes to made and can often damage relationships with clients or colleagues.

Internal motivations:
Being driven by only money or martial rewarded is not a beneficial characteristics, according to
Goleman. A passion for what you do is far better for your emotional intelligence. This lead to sustain
motivations, clear decision making and a better understanding for the organization’s aims.

Empathy:
Not only much you understand your own emotions but understanding and reacting to the emotions of
others is also important. Identifying a certain mood or emotions from a colleague or client and reacting
to it can go a long way in developing your relationships.

Social skills:
Social skills are more the just being friendly, Goleman describes then as friendliness with a purpose,
meaning everyone is treated politely and with respect, yet healthy relationships are then also used for
personal and organizational benefits.
Goleman argues that individuals that adopt these characteristics give

themselves a far greater chance of being success full then individuals that do not.

In 2000 Goleman developed this model further, focusing on 4


key categories & various sub categories with them

 Self-awareness
 Social awareness
 Self-management
 Relationship management.

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