SOP C&A Final Inspection/ V4.0 Effective Date 01 May 2019 Global Quality Assurance & Development

SOP C&A Final Inspection/ V4.
0
Effective date 01st May 2019
Global Quality Assurance & Development
C&A Final Inspection

Standard Operational Procedures (SOP)
Effective until further notice
This version of the SOP supersedes any previous versions.
1
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION
This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
SOP C&A Final Inspection/ V4.0
Document Owner Ulrike Schoepfel Head of Global Quality Assurance & Development
Authors Bernhard Ibing UL Regional Quality Manager Europe

Marco Mortarini Chief Inspector DC Italy
Affected parties Global Quality Assurance & Development

C&A Suppliers
C&A Logistics
3rd Parties Inspection Service
Purpose The objective of this SOP is to provide clear and unambiguous instructions for Final
Inspection, in order to promote consistency in the process for controlling the product
quality and safety standards of the delivered merchandise..
Scope Applicable for all C&A Europe apparel deliveries.
2
Table of Contents
1 Final Inspection ................................................................................................................................................................................................................... 5
1.1 Final Inspection Process........................................................................................................................................................................................ 5
1.2 Final Inspection Definition and Details ............................................................................................................................................................. 5
1.2.1 Final Inspection Definition ............................................................................................................................................................................... 5
1.2.2 Final Inspection Details..................................................................................................................................................................................... 5
1.2.2.1 Sections to be covered during the Final Inspection in PIVOT88: ................................................................................................. 5
1.2.2.2 Required Tools ......................................................................................................................................................................................... 5
1.3 Defect Definition ...................................................................................................................................................................................................... 6
1.3.1 Critical Defect ...................................................................................................................................................................................................... 6
1.3.2 Major Defect ........................................................................................................................................................................................................ 6
1.3.3 Minor Defect ........................................................................................................................................................................................................ 6
1.4 Accepted Quality Level (AQL) and AQL Tables ........................................................................................................................................... 6
1.4.1 AQL Level 1 - Normal......................................................................................................................................................................................... 6
1.4.2 AQL Level 1 – Reduced/Loose ...................................................................................................................................................................... 7
1.5 Final Inspection Booking ....................................................................................................................................................................................... 7
1.5.1 Non SIS .................................................................................................................................................................................................................. 7
1.5.2 SIS ........................................................................................................................................................................................................................... 7
1.5.3 Supplier Advice System (SAVIS) .................................................................................................................................................................. 7
1.6 Final Inspection Preparation ................................................................................................................................................................................ 7
1.6.1 Style File ................................................................................................................................................................................................................ 7
1.6.1.1 Style File content .......................................................................................................................................................................................... 7
1.6.2 Mandatory documents for JDIV Final Inspections .................................................................................................................................. 8
1.6.2.1 Mandatory documents for JDIV Final Inspections in Asia ............................................................................................................... 8
1.6.2.2 Mandatory documents for JDIV Final Inspections in European Inspection Centers ......................................................... 8
1.6.3 Final Inspection Quantity Check ................................................................................................................................................................... 8
1.6.4 Final Inspection Selection of Packs (Cartons/Bundles) Sample Lot Selection ............................................................................. 8
1.6.5 Final Inspection Units Sample Lot Selection ............................................................................................................................................. 8
1.6.6 Sample Selection for Measurement Check ............................................................................................................................................... 8
1.7 Details on how to conduct a Final Inspection ................................................................................................................................................. 9
1.7.1 Packing .................................................................................................................................................................................................................. 9
1.7.2 Packaging and Labelling .................................................................................................................................................................................. 9
1.7.3 Moisture Check ................................................................................................................................................................................................... 9
1.7.4 Product Safety .................................................................................................................................................................................................... 9
1.7.4.1 Orders with Cords & Drawstrings: .........................................................................................................................................................10
1.7.4.2 Orders with mechanically applied small Components (up to size 98) .................................................................................10
3
1.7.5 Measurement Check .......................................................................................................................................................................................10

1.7.6 Material, Workmanship, Finishing Check .................................................................................................................................................10
1.7.7 How to Manage Multipack and Multiproduct Packaging Inspection ..............................................................................................10
1.7.8 How to count the number of defects/defective parts ..........................................................................................................................11
1.7.8.1 Example 1 ........................................................................................................................................................................................................11
1.7.8.2 Example 2..................................................................................................................................................................................................11
1.8 Re-Inspection Procedure and Re-Inspection Charges ............................................................................................................................. 12
1.8.1 Re-Inspection Procedure .............................................................................................................................................................................. 12
1.8.2 RE-Inspection Charges .................................................................................................................................................................................. 12
2 Annexes ............................................................................................................................................................................................................................... 12
2.1 Annex 1: PIVOT88 Approval Workflow .......................................................................................................................................................... 12
2.2 Annex 2: Inspection Room Condition and Equipment............................................................................................................................... 12
2.3 Annex3: Defect List Library and Faults Classification per Area.............................................................................................................. 12
4
1 Final Inspection
1.1 Final Inspection Process
The process charts in Annex 1 illustrate all steps, starting from the inspection booking, for all possible different types of inspections:
 Final Inspection/ Non Self-Inspection Suppliers (Non SIS)

 Final Inspection / Self-Inspection Suppliers (SIS)
 Final Inspection/ 3rd Party Inspection Service Providers (ISP)
1.2 Final Inspection Definition and Details

1.2.1 Final Inspection Definition
A Final Inspection (FI) is a product inspection that monitors the conformity to all C&A specifications using a statistical method.
A Final Inspection takes place:
 When 100% of the goods are produced and packed

 Either at PU or at designated Inspection Centres / Warehouses /DC’s
 By C&A staff and/ or 3rd Party Inspection Service Providers (ISP)
 By nominated/accredited inspectors of a Self-Inspection Supplier (SIS). For further information regarding SIS, refer to the
SOP “Self-Inspection Suppliers (SIS)”
1.2.2 Final Inspection Details
1.2.2.1 Sections to be covered during the Final Inspection in PIVOT88:

 Validations and checklists
 Inspection method and level (pre-defined)
 Photo section
 Inspection quantities
 Packing
 Packaging and labelling
 Material
 Workmanship
 Care label + composition check (Quality Plan)
 Finishing
 Measurements (Quality Plan)
1.2.2.2 Required Tools

 A well-lighted spacious inspection room as per C&A requirements (Annex 2)
 Dummies (available at designated Inspection Centres)
 Work file to be provided by the supplier at Final Inspection
 Production approved sample
 Measuring tape
 Defect stickers
 Approved shade band where applicable
 Moisture meter (countries where required)
 Pivot88 App on tablet or desktop/laptop PC and camera/smartphone can be used
 Stamp to mark production approved sample which was handed over by supplier
5
1.3 Defect Definition

1.3.1 Critical Defect
 A critical defect is a defect that would result in unsafe conditions for customers and is likely to cause injury or a non-
compliance with EU legislation. If one occurrence of a critical fault is identified during inspection this will result in total
rejection of the delivery. A 100% re-inspection is mandatory; no commercial decision by hubs or buying teams except EU
legal team.
Critical defects are also pack/packing defects/ non-compliance with the GIN instructions for the merchandise
preparation.
1.3.2 Major Defect

 Any identifiable defect that would justify our customer to express dissatisfaction through product return or product
complaint, or significant deviation from the Purchase Order (PO) specifications.
1.3.3 Minor Defect

 A fault that may result in a customer complaint or a customer rejecting a product in favour of others with a better finish.
1.4 Accepted Quality Level (AQL) and AQL Tables

1.4.1 AQL Level 1 - Normal
Sampling plans for the inspections are based on the industry standard ISO 2859-1: (1999) E:
Single Sample Plan for Final Inspection Level 1 - NORMAL

AQL
Critical 2.5 4
Lot or Batch Size Sample Size
Major Defects Minor Defects
Reject Accept Reject Accept Reject
2-150
151-280 20 1 1 2 2 3
281-500
501-1.200 32 1 2 3 3 4
1.201-3.200 50 1 3 4 5 6
3.201-10.000 80 1 5 6 7 8
10.001-35.000 125 1 7 8 10 11
35.001-150.000 200 1 10 11 14 15
6
1.4.2 AQL Level 1 – Reduced/Loose

For checking measurements, a reduced level is applied:
Single Sample Plan for Final Inspection Level 1 - REDUCED/ LOOSE

AQL
Critical 2.5 4
Lot or Batch Size Sample Size
Major Defects Minor Defects
Reject Accept Reject Accept Reject
2-150
151-280 8 1 1 2 2 3
281-500
501-1.200 13 1 1 2 2 3
1.201-3.200 20 1 2 3 3 4
3.201-10.000 32 1 3 4 5 6
10.001-35.000 50 1 5 6 6 7
35.001-150.000 80 1 6 7 8 9
The number of pieces to be measured are included in the total number of pieces to be inspected but should be min. 3 pieces per
size
1.5 Final Inspection Booking

1.5.1 Non SIS
 Suppliers need to book the inspections via the PIVOT88 system to predefined C&A members.
 Booking for factory inspections must be done at least 3 working days prior to the planned inspection date
 Recommended are 5 working days in order being able to better managing the request
1.5.2 SIS
 Suppliers need to book the inspections via the PIVOT88 system to certified SIS inspectors
 3rd party ISP: Suppliers need to book inspections via the PIVOT88 to 3rd party inspection planner
 Suppliers must ensure that 100% of the goods are ready on the booked and confirmed inspection date.
 The goods must be available in the appropriate PU, IC center, warehouse or DC. Failure to ensure availability of the
apparel merchandise, booked in for inspection, will result in an “aborted inspection” and the supplier will be charged
accordingly.
1.5.3 Supplier Advice System (SAVIS)

 EU: Booking inspections in PIVOT88 does not replace bookings via Supplier Advice System (SAVIS)
For further information about PIVOT88, refer to C&A GIN (C&A General Information Network) website.
1.6 Final Inspection Preparation

The inspector needs to make sure that all needed tools are available (see “Required Tools”)
1.6.1 Style File

The style file should be provided by the supplier at the time of final inspection.
1.6.1.1 Style File content

 Updated OMS (Order Management System)/PO order copy print
 Packing list
7
 Production approved sample with valid style number, PO number

 Fabric and Accessory card
 PU FSI report
 For Personal Protective Equipment (PPE) items the Declaration of Conformity (DoC)
1.6.2 Mandatory documents for JDIV Final Inspections
1.6.2.1 Mandatory documents for JDIV Final Inspections in Asia

For all Final Inspections of JDIV POs in Asia the supplier must provide mandatory documents prior to inspection:
 Supplier Safety Declaration Form

 Production Safety Control sheet-Mechanically applied components
 Production Safety Control sheet-Inline Metal Detection Report
1.6.2.2 Mandatory documents for JDIV Final Inspections in European Inspection Centers
For all Final Inspections of JDIV PO’s in EU Inspection Centers the supplier must provide mandatory documents prior to the Test
Approval in PLM:
 Supplier Safety Declaration Form

 Production Safety Control Sheet - Mechanically Applied Components
 Production Safety Control Sheet - Inline Metal Detection Report
1.6.3 Final Inspection Quantity Check

 All order relevant information is available in the PO & INSPECTION DETAILS in the header section of PIVOT88.
 The inspector must obtain the supplier's packing list and check the information against the OMS/PO. Findings must be
indicated in the validations and checklists chapter (conform/ non-conform or N/A). Any deviation in quantity, max +/- 3%
must be agreed with C&A Buying/Sourcing prior to inspection booking.
 The total number of cartons must match with packing list. In case of a mismatch, consult QM/ QAM (Quality Assurance
Manager) whether to proceed with the inspection or not.
1.6.4 Final Inspection Selection of Packs (Cartons/Bundles) Sample Lot Selection

 The selection of the packs (cartons or bundles) to inspect depends on the total quantity of packs of the shipment.
 By entering the total PACK quantity in PIVOT88, the system automatically displays the number of packs to inspect.
 The packs to be inspected should cover all Standard Unit Packs (SUP), pack types and countries
 For factory inspections, the inspector personally and randomly selects the cartons or SUPs (Garments on Hanging)
required for the Inspection. Sample Lot (the cartons/bundles) must cover all SUPs, PACKs types and countries included in
the PO.
 Inspector to stamp the randomly selected boxes and to add the.carton numbers to the PIVOT88 system in the header
section Inspection Quantities
1.6.5 Final Inspection Units Sample Lot Selection

 The selection of the UNITS to be inspected depends on the total quantity of the shipment.
 As the inspection involves selecting a small portion of the total shipment it is extremely important that the inspector
personally selects all necessary samples randomly from the SUP’s including all sizes, colors and countries.
 By entering the Total PO Inspected Quantity in PIVOT88, the system automatically displays the number of UNITS to be
inspected.
1.6.6 Sample Selection for Measurement Check

 Please refer to “Accepted Quality Level (AQL) and AQL Tables”
8
1.7 Details on how to conduct a Final Inspection

 All Final inspections must be documented in the PIVOT88 system
 All sections/points in the PIVOT88 system with orange ground are mandatory to be completed; the fields with blue
ground are editable. Dark grey highlighted sections are not mandatory but additional information can be added
1.7.1 Packing
 Master carton damaged
 Master carton incorrect shipping mark
 Master carton wrong material
 Master carton wrong weight:
 max 7kg for TSS (Total Selling Stock)Packs, 15kg for TNSS (Total Non Selling Stock) Packs or Outer/Master
Cartons with inner TSS Packs.
 Master carton wrong dimensions
 Other
1.7.2 Packaging and Labelling

 Inner pack damaged
 Inner pack incorrectly labelled
 Inner pack wrong material
 Inner pack wrong weight
 Inner pack wrong dimensions
 Inner pack wrong assortment (color/size/quantity)
 Missing packing components (tissue/bubble wrap/hangers etc.)
 Logo or brand incorrect
 Printing problems
 Tags, hangtags stickers missing, damaged or incorrectly positioned
 Composition, care label missing, incorrect, damaged or incorrectly positioned
 USIM number missing or incorrect
 C&A legal address missing or incorrect
 UPC/ barcode labels incorrect or cannot scan
 Other
1.7.3 Moisture Check

 The moisture check must be carried out in accordance with the SOP “C&A Mould Prevention”
1.7.4 Product Safety

 The C&A Supplier Quality Manual (SQM), available on C&A GIN (General Information Network) website/ section:
“Quality, Technical and Safety Requirements”) applies during garment inspection to ensure compliance with the C&A
Product Safety Requirements. The following are the main aspects to check during the Final Inspection process:
 General Product Safety Directive 2001/95/EC

 Safety of Children’s Clothing CEN/TR 16792
 Security of Attachment of Small Components (SQM)
 An image of the product safety checklist has to be saved under the PIVOT88 chapter photos
 Check documents that prove that all samples underwent a metal detection check
9
 Check all safety related labelling for compliance (e.g. CE marking, etc.).
1.7.4.1 Orders with Cords & Drawstrings:

 Check 3 garments (2 measurements per garment-left/ right)per size out of the sample lot to ensure compliance with EN
14682 Cords and Drawstrings Regulation
 Measurements taken must be recorded in the blue comment box in the product safety non-compliance defect checkbox
1.7.4.2 Orders with mechanically applied small Components (up to size 98)
 Send a complete size set to third party lab (to C&A Lab Wickrath for EU).
 Complete/ fill in the Safety Check List and report any non-compliance immediately to the responsible Quality/ Safety
Manager (in EU to be reported to the QAD JDIV Divisional Technologist)
1.7.5 Measurement Check

 How to conduct Measurement check? Please refer to table “AQL Level 1 – Reduced/Loose”
 Select and measure pieces across all colors and sizes
 Measure only CPOM (Critical Point of Measurement) as indicated on each unit
 Record all measurements in PIVOT88
 For trousers select the various inseams for each waist size for the sizing sample
 Where applicable select various sleeve length for each size
 Note: Regularly check the Tape Measures for calibration or replace it once a year
1.7.6 Material, Workmanship, Finishing Check

 Compare delivery with production approved sample (> visual assessment/hand feel)
 Overall visual appearance of the product front and back as a customer would do to detect any visible fault (holes, stains,
creases, snagging, pilling, skewing, dyeing and printing defects and any other irregularities)
 Labels (composition, care instruction, USIM, legal address) and hangtags
 Price ticket (order no., country, color code, size code, item, price) is correct
 Function, integrity and finishing of fastenings (e.g. zippers, buttons, snaps, hook & eye)
 Turn at least three garments (where product allows) of each size inside out and assess for seams construction.
 Compare delivery to approved shade band / FAC color swatches where applicable
 Length symmetry of the twin parts (shoulders, sleeves, collar points, side seams, legs etc.)
 Symmetry and alignment of the pockets, belt loops, waistband or other parts
 Symmetry and alignment of horizontal seams
 Elasticity and resistance of all seams under stress (no breaking, needle holes, ladders or seam slippage)
 Buttons must be durably attached
 Attachment of any sewn-in or glued component or embellishment
 Prints, embroideries and embellishments consistency and appearance
 The fault classification depends on the severity and/or location of the fault. The same defect located in A zone (key area)
is considered major while in B zone it may be minor. Please also refer to the Defect List (Annex 3)
 Use fault stickers to identify the location and mark the found faults (fault stickers to be removed afterwards and must not
leave any residue on the garment)
1.7.7 How to Manage Multipack and Multiproduct Packaging Inspection

 For multipacks of the same product, use the whole SKU set for labelling and packaging inspection and use single garments
for inspection.
10
 E.g.: set 5x brief per packaging and sample lot 125 units, in this case 125 briefs = 1 brief/packaging (randomly
picked) must be inspected (if possible, avoid unpacking the set and tampering the packaging)
 For multipacks of different products, use SKU set for the labelling and packaging check and use all products for
inspection. A defect on a single item is a fault of the whole SKU set.
 E.g.: 3x pcs SKU (hat/glove/scarf) and sample lot 125 units; in this case 375 products must be inspected
1.7.8 How to count the number of defects/defective parts

 Defects on merchandise that have been spotted during Final Inspection will be classified according to the defect list and
the Zone definition (Annex 3)
 In case the same garment has more than 1 defect the most severe defect needs to be captured in the system and the
product is counted once: total defective parts = 1
1.7.8.1 Example 1
 Lot size is between 3.201 and 10.000 pieces, 80 pieces to be inspected
 Number of defects found on inspected samples is major=5 and minor=6
 In this case 5 major defects need to be recorded as Total Defective Parts and the order will pass as rejection
quantity for major defects is 6
1.7.8.2 Example 2
 Lot size is between 3.201 and 10.000 pieces, 80 pieces to be inspected
 Number of defects found is major=0 and minor = 8
 In this case, 8 products need to be recorded as total defective parts and the order will fail as rejection quantity for
minor defects is 8 parts.
11
1.8 Re-Inspection Procedure and Re-Inspection Charges

1.8.1 Re-Inspection Procedure
 Prior to any re-inspection, the merchandise has to be re-processed and improved and/or faulty pieces sorted out. It’s the
supplier’s responsibility to present the finished goods along with the revised packing list for re-final inspections once the
garments have been corrected.
 C&A allows maximum one (1) re-inspection (according to PIVOT88 = 2nd inspection). Any second re-inspection
(according to PIVOT88 3rd inspection) needs C&A QM/QAM approval. In case also a second re-inspection fails, the PO
remains rejected.
 The re-inspections follow the same process, from the PIVOT88 booking, as described for Final Inspection.
1.8.2 RE-Inspection Charges

 If any planned full inspection day for factory inspections is missed or aborted, caused by the supplier, the charge
will be one man-day working charge ($350)
 Every re-inspection (either 1st or 2nd ) has a charge of:
 10% of invoice value or max. $1.000 in case re-inspection is conducted by a C&A Inspector or
 3rd party charges where applicable
 Re-Inspections (3rd inspection) at factory should be conducted by 3rd party ISP.
 In addition to this charge, the supplier might be subject to additional fines in case of late delivery.
2 Annexes
2.1 Annex 1: PIVOT88 Approval Workflow
2.2 Annex 2: Inspection Room Condition and Equipment
2.3 Annex3: Defect List Library and Faults Classification per Area
12

SOP C&A Final Inspection/ V4.0 Effective Date 01 May 2019 Global Quality Assurance & Development

Uploaded by

Copyright:

Available Formats

SOP C&A Final Inspection/ V4.0 Effective Date 01 May 2019 Global Quality Assurance & Development

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

SOP C&A Final Inspection/ V4.0 Effective Date 01 May 2019 Global Quality Assurance & Development

Uploaded by

Copyright:

Available Formats

SOP C&A Final Inspection/ V4.

C&A Final Inspection

Effective date 01st May 2019

Effective until further notice

This version of the SOP supersedes any previous versions.

Authors Bernhard Ibing UL Regional Quality Manager Europe

Affected parties Global Quality Assurance & Development

Scope Applicable for all C&A Europe apparel deliveries.

1.7.5 Measurement Check .......................................................................................................................................................................................10

 Final Inspection/ Non Self-Inspection Suppliers (Non SIS)

1.2 Final Inspection Definition and Details

 When 100% of the goods are produced and packed

1.2.2 Final Inspection Details

1.2.2.1 Sections to be covered during the Final Inspection in PIVOT88:

1.2.2.2 Required Tools

1.3 Defect Definition

1.3.2 Major Defect

1.3.3 Minor Defect

1.4 Accepted Quality Level (AQL) and AQL Tables

Single Sample Plan for Final Inspection Level 1 - NORMAL

1.4.2 AQL Level 1 – Reduced/Loose

Single Sample Plan for Final Inspection Level 1 - REDUCED/ LOOSE

1.5 Final Inspection Booking

1.5.3 Supplier Advice System (SAVIS)

1.6 Final Inspection Preparation

1.6.1 Style File

1.6.1.1 Style File content

 Production approved sample with valid style number, PO number

1.6.2 Mandatory documents for JDIV Final Inspections

1.6.2.1 Mandatory documents for JDIV Final Inspections in Asia

 Supplier Safety Declaration Form

 Supplier Safety Declaration Form

1.6.3 Final Inspection Quantity Check

1.6.4 Final Inspection Selection of Packs (Cartons/Bundles) Sample Lot Selection

1.6.5 Final Inspection Units Sample Lot Selection

1.6.6 Sample Selection for Measurement Check

1.7 Details on how to conduct a Final Inspection

1.7.2 Packaging and Labelling

1.7.3 Moisture Check

1.7.4 Product Safety

 General Product Safety Directive 2001/95/EC

1.7.4.1 Orders with Cords & Drawstrings:

1.7.5 Measurement Check

1.7.6 Material, Workmanship, Finishing Check

1.7.7 How to Manage Multipack and Multiproduct Packaging Inspection

1.7.8 How to count the number of defects/defective parts

1.8 Re-Inspection Procedure and Re-Inspection Charges

1.8.2 RE-Inspection Charges

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.