RBI/DBR/2015-16/18

Master Direction DBR.AML.BC.No.81/14.01.001/2015-16

February 25, 2016
(Updated as on May 10, 2021)
(Updated as on April 01, 2021)
(Updated as on March 23, 2021)
(Updated as on December 18, 2020)
(Updated as on April 20, 2020)
(Updated as on April 01, 2020)
(Updated as on January 09, 2020)
(Updated as on August 09, 2019)
(Updated as on May 29, 2019)

Master Direction - Know Your Customer (KYC) Direction, 2016

In terms of the provisions of Prevention of Money-Laundering Act, 2002 and the

Prevention of Money-Laundering (Maintenance of Records) Rules, 2005, as
amended from time to time by the Government of India as notified by the
Government of India, Regulated Entities (REs) are required to follow certain
customer identification procedures while undertaking a transaction either by
establishing an account-based relationship or otherwise and monitor their
transactions. 1REs shall take steps to implement the provisions of the
aforementioned Act and Rules, including operational instructions issued in
pursuance of such amendment(s).

2. Accordingly, in exercise of the powers conferred by Sections 35A of the Banking

Regulation Act, 1949, the Banking Regulation Act (AACS), 1949, read with Section
56 of the Act ibid, Rule 9(14) of Prevention of Money-Laundering (Maintenance of
Records) Rules, 2005 and all other laws enabling the Reserve Bank in this regard,
the Reserve Bank of India being satisfied that it is necessary and expedient in the
public interest to do so, hereby issues the Directions hereinafter specified.

CHAPTER – I
PRELIMINARY
1. Short Title and Commencement.
(a) These Directions shall be called the Reserve Bank of India (Know Your
Customer (KYC)) Directions, 2016.
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(b) These directions shall come into effect on the day they are placed on the
official website of the Reserve Bank of India.

2. Applicability
(a) The provisions of these Directions shall apply to every entity regulated by
Reserve Bank of India, more specifically as defined in 3 (b) (xiii) below, except
where specifically mentioned otherwise.
(b) These directions shall also apply to those branches and majority owned
subsidiaries of the REs which are located abroad, to the extent they are not
contradictory to the local laws in the host country, provided that:
i. where applicable laws and regulations prohibit implementation of these
guidelines, the same shall be brought to the notice of the Reserve Bank of
India.
ii. in case there is a variance in KYC/AML standards prescribed by the
Reserve Bank of India and the host country regulators, branches/
subsidiaries of REs are required to adopt the more stringent regulation of
the two.
iii. branches/ subsidiaries of foreign incorporated banks may adopt the more
stringent regulation of the two i.e. standards prescribed by the Reserve
Bank of India and their home country regulators.
Provided that this rule shall not apply to ‘small accounts’ referred to in
Section 23 of Chapter VI.

3. Definitions
In these Directions, unless the context otherwise requires, the terms herein shall
bear the meanings assigned to them below:
(a) Terms bearing meaning assigned in terms of Prevention of Money-Laundering
Act, 2002 and the Prevention of Money-Laundering (Maintenance of Records)
Rules, 2005:
i. 2“Aadhaar number” shall have the meaning assigned to it in clause (a) of
section 2 of the Aadhaar (Targeted Delivery of Financial and Other Subsidies,
Benefits and Services) Act, 2016 (18 of 2016);
ii. “Act” and “Rules” means the Prevention of Money-Laundering Act, 2002 and
the Prevention of Money-Laundering (Maintenance of Records) Rules, 2005,
respectively and amendments thereto.
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iii. 3“Authentication”, in the context of Aadhaar authentication, means the process

as defined under sub-section (c) of section 2 of the Aadhaar (Targeted
Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016.
iv. Beneficial Owner (BO)
a. Where the customer is a company, the beneficial owner is the natural
person(s), who, whether acting alone or together, or through one or more
juridical persons, has/have a controlling ownership interest or who exercise
control through other means.
Explanation- For the purpose of this sub-clause-
1. “Controlling ownership interest” means ownership of/entitlement to more
than 25 per cent of the shares or capital or profits of the company.
2. “Control” shall include the right to appoint majority of the directors or to
control the management or policy decisions including by virtue of their
shareholding or management rights or shareholders agreements or
voting agreements.
b. Where the customer is a partnership firm, the beneficial owner is the
natural person(s), who, whether acting alone or together, or through one or
more juridical person, has/have ownership of/entitlement to more than 15 per
cent of capital or profits of the partnership.
c. Where the customer is an unincorporated association or body of
individuals, the beneficial owner is the natural person(s), who, whether
acting alone or together, or through one or more juridical person, has/have
ownership of/entitlement to more than 15 per cent of the property or capital
or profits of the unincorporated association or body of individuals.
Explanation: Term ‘body of individuals’ includes societies. Where no natural
person is identified under (a), (b) or (c) above, the beneficial owner is the
relevant natural person who holds the position of senior managing official.
d. Where the customer is a trust, the identification of beneficial owner(s) shall
include identification of the author of the trust, the trustee, the beneficiaries
with 15% or more interest in the trust and any other natural person
exercising ultimate effective control over the trust through a chain of control
or ownership.
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v. “Certified Copy” - Obtaining a certified copy by the RE shall mean comparing
the copy of the proof of possession of Aadhaar number where offline
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verification cannot be carried out or officially valid document so produced by

the customer with the original and recording the same on the copy by the
authorised officer of the RE as per the provisions contained in the Act.
Provided that in case of Non-Resident Indians (NRIs) and Persons of Indian
Origin (PIOs), as defined in Foreign Exchange Management (Deposit)
Regulations, 2016 {FEMA 5(R)}, alternatively, the original certified copy,
certified by any one of the following, may be obtained:
• authorised officials of overseas branches of Scheduled Commercial
Banks registered in India,
• branches of overseas banks with whom Indian banks have relationships,
• Notary Public abroad,
• Court Magistrate,
• Judge,
• Indian Embassy/Consulate General in the country where the non-
resident customer resides.
vi. “Central KYC Records Registry” (CKYCR) means an entity defined under
Rule 2(1) of the Rules, to receive, store, safeguard and retrieve the KYC
records in digital form of a customer.
vii. “Designated Director" means a person designated by the RE to ensure
overall compliance with the obligations imposed under chapter IV of the PML
Act and the Rules and shall include:
a. the Managing Director or a whole-time Director, duly authorized by the
Board of Directors, if the RE is a company,
b. the Managing Partner, if the RE is a partnership firm,
c. the Proprietor, if the RE is a proprietorship concern,
d. the Managing Trustee, if the RE is a trust,
e. a person or individual, as the case may be, who controls and manages
the affairs of the RE, if the RE is an unincorporated association or a body
of individuals, and
f. a person who holds the position of senior management or equivalent
designated as a 'Designated Director’ in respect of Cooperative Banks
and Regional Rural Banks.
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Explanation - For the purpose of this clause, the terms "Managing Director"
and "Whole-time Director" shall have the meaning assigned to them in the
Companies Act, 2013.

viii. 5“Digital KYC” means the capturing live photo of the customer and officially
valid document or the proof of possession of Aadhaar, where offline
verification cannot be carried out, along with the latitude and longitude of the
location where such live photo is being taken by an authorised officer of the
RE as per the provisions contained in the Act.
ix. 6“Digital Signature” shall have the same meaning as assigned to it in clause
(p) of subsection (1) of section (2) of the Information Technology Act, 2000
(21 of 2000).
x. 7“Equivalent e-document” means an electronic equivalent of a document,
issued by the issuing authority of such document with its valid digital
signature including documents issued to the digital locker account of the
customer as per rule 9 of the Information Technology (Preservation and
Retention of Information by Intermediaries Providing Digital Locker Facilities)
Rules, 2016.
xi. 8“Know Your Client (KYC) Identifier” means the unique number or code
assigned to a customer by the Central KYC Records Registry.
xii. “Non-profit organisations” (NPO) means any entity or organisation that is
registered as a trust or a society under the Societies Registration Act, 1860
or any similar State legislation or a company registered under Section 8 of
the Companies Act, 2013.
xiii. “Officially Valid Document” (OVD) means the passport, the driving
licence, 9proof of possession of Aadhaar number, the Voter's Identity Card
issued by the Election Commission of India, job card issued by NREGA duly
signed by an officer of the State Government and letter issued by the
National Population Register containing details of name and address.
Provided that,
a. where the customer submits his proof of possession of Aadhaar number
as an OVD, he may submit it in such form as are issued by the Unique
Identification Authority of India.
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b. 10where the OVD furnished by the customer does not have updated
address, the following documents or the equivalent e-documents thereof
shall be deemed to be OVDs for the limited purpose of proof of address:-
i. utility bill which is not more than two months old of any service provider
(electricity, telephone, post-paid mobile phone, piped gas, water bill);
ii. property or Municipal tax receipt;
iii. pension or family pension payment orders (PPOs) issued to retired
employees by Government Departments or Public Sector
Undertakings, if they contain the address;
iv. letter of allotment of accommodation from employer issued by State
Government or Central Government Departments, statutory or
regulatory bodies, public sector undertakings, scheduled commercial
banks, financial institutions and listed companies and leave and licence
agreements with such employers allotting official accommodation;
c. the customer shall submit OVD with current address within a period of
three months of submitting the documents specified at ‘b’ above
d. where the OVD presented by a foreign national does not contain the
details of address, in such case the documents issued by the Government
departments of foreign jurisdictions and letter issued by the Foreign
Embassy or Mission in India shall be accepted as proof of address.
Explanation: For the purpose of this clause, a document shall be deemed to
be an OVD even if there is a change in the name subsequent to its issuance
provided it is supported by a marriage certificate issued by the State
Government or Gazette notification, indicating such a change of name.
xiv. 11“Offline verification” shall have the same meaning as assigned to it in clause
(pa) of section 2 of the Aadhaar (Targeted Delivery of Financial and Other
Subsidies, Benefits and Services) Act, 2016 (18 of 2016).
xv. “Person” has the same meaning assigned in the Act and includes:
a. an individual,
b. a Hindu undivided family,
c. a company,
d. a firm,
e. an association of persons or a body of individuals, whether incorporated
or not,
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f. every artificial juridical person, not falling within any one of the above
persons (a to e), and
g. any agency, office or branch owned or controlled by any of the above
persons (a to f).
xvi. “Principal Officer” means an officer nominated by the RE, responsible for
furnishing information as per rule 8 of the Rules.
xvii. “Suspicious transaction” means a “transaction” as defined below, including
an attempted transaction, whether or not made in cash, which, to a person
acting in good faith:
a. gives rise to a reasonable ground of suspicion that it may involve
proceeds of an offence specified in the Schedule to the Act, regardless
of the value involved; or
b. appears to be made in circumstances of unusual or unjustified
complexity; or
c. appears to not have economic rationale or bona-fide purpose; or
d. gives rise to a reasonable ground of suspicion that it may involve
financing of the activities relating to terrorism.

Explanation: Transaction involving financing of the activities relating to

terrorism includes transaction involving funds suspected to be linked or
related to, or to be used for terrorism, terrorist acts or by a terrorist, terrorist
organization or those who finance or are attempting to finance terrorism.
xviii. A ‘Small Account' means a savings account which is opened in terms of sub-
rule (5) of the PML Rules, 2005. Details of the operation of a small account
and controls to be exercised for such account are specified in Section 23.
xix. “Transaction” means a purchase, sale, loan, pledge, gift, transfer, delivery or
the arrangement thereof and includes:
a. opening of an account;
b. deposit, withdrawal, exchange or transfer of funds in whatever currency,
whether in cash or by cheque, payment order or other instruments or by
electronic or other non-physical means;
c. the use of a safety deposit box or any other form of safe deposit;
d. entering into any fiduciary relationship;
e. any payment made or received, in whole or in part, for any contractual
or other legal obligation; or
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f. establishing or creating a legal person or legal arrangement.

xx. 12“Video based Customer Identification Process (V-CIP)”: an alternate method
of customer identification with facial recognition and customer due diligence by
an authorised official of the RE by undertaking seamless, secure, live,
informed-consent based audio-visual interaction with the customer to obtain
identification information required for CDD purpose, and to ascertain the
veracity of the information furnished by the customer through independent
verification and maintaining audit trail of the process. Such processes
complying with prescribed standards and procedures shall be treated on par
with face-to-face CIP for the purpose of this Master Direction.
(b) Terms bearing meaning assigned in this Directions, unless the context otherwise
requires, shall bear the meanings assigned to them below:
i. “Common Reporting Standards” (CRS) means reporting standards set for
implementation of multilateral agreement signed to automatically exchange
information based on Article 6 of the Convention on Mutual Administrative
Assistance in Tax Matters.
ii. “Customer” means a person who is engaged in a financial transaction or
activity with a Regulated Entity (RE) and includes a person on whose behalf
the person who is engaged in the transaction or activity, is acting.
iii. “Walk-in Customer” means a person who does not have an account-based
relationship with the RE, but undertakes transactions with the RE.
iv. 13“Customer Due Diligence (CDD)” means identifying and verifying the
customer and the beneficial owner.
v. “Customer identification” means undertaking the process of CDD.
vi. “FATCA” means Foreign Account Tax Compliance Act of the United States
of America (USA) which, inter alia, requires foreign financial institutions to
report about financial accounts held by U.S. taxpayers or foreign entities in
which U.S. taxpayers hold a substantial ownership interest.
vii. “IGA” means Inter Governmental Agreement between the Governments of
India and the USA to improve international tax compliance and to implement
FATCA of the USA.
viii. “KYC Templates” means templates prepared to facilitate collating and
reporting the KYC data to the CKYCR, for individuals and legal entities.
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ix. “Non-face-to-face customers” means customers who open accounts without

visiting the branch/offices of the REs or meeting the officials of REs.
x. “On-going Due Diligence” means regular monitoring of transactions in
accounts to ensure that they are consistent with the customers’ profile and
source of funds.
xi. “Periodic Updation” means steps taken to ensure that documents, data or
information collected under the CDD process is kept up-to-date and relevant
by undertaking reviews of existing records at periodicity prescribed by the
Reserve Bank.
xii. “Politically Exposed Persons” (PEPs) are individuals who are or have been
entrusted with prominent public functions in a foreign country, e.g., Heads of
States/Governments, senior politicians, senior government/judicial/military
officers, senior executives of state-owned corporations, important political
party officials, etc.
xiii. “Regulated Entities” (REs) means
a. all Scheduled Commercial Banks (SCBs)/ Regional Rural Banks (RRBs)/
Local Area Banks (LABs)/ All Primary (Urban) Co-operative Banks (UCBs)
/State and Central Co-operative Banks (StCBs / CCBs) and any other entity
which has been licenced under Section 22 of Banking Regulation Act, 1949,
which as a group shall be referred as ‘banks’
b. All India Financial Institutions (AIFIs)
c. All Non-Banking Finance Companies (NBFCs), Miscellaneous Non-Banking
Companies (MNBCs) and Residuary Non-Banking Companies (RNBCs).
d. All Payment System Providers (PSPs)/ System Participants (SPs) and
Prepaid Payment Instrument Issuers (PPI Issuers)
e. All authorised persons (APs) including those who are agents of Money
Transfer Service Scheme (MTSS), regulated by the Regulator.
xiv. “Shell bank” means a bank which is incorporated in a country where it has
no physical presence and is unaffiliated to any regulated financial group.
xv. “Wire transfer” means a transaction carried out, directly or through a chain of
transfers, on behalf of an originator person (both natural and legal) through a
bank by electronic means with a view to making an amount of money
available to a beneficiary person at a bank.
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xvi. “Domestic and cross-border wire transfer”: When the originator bank and the
beneficiary bank is the same person or different person located in the same
country, such a transaction is a domestic wire transfer, and if the ‘originator
bank’ or ‘beneficiary bank’ is located in different countries such a transaction
is cross-border wire transfer.
(c) All other expressions unless defined herein shall have the same meaning as have
been assigned to them under the Banking Regulation Act, 1949, the Reserve
Bank of India Act, 1935, the Prevention of Money Laundering Act, 2002, the
Prevention of Money Laundering (Maintenance of Records) Rules, 2005,
the 14Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and
Services) Act, 2016 and regulations made thereunder, any statutory modification
or re-enactment thereto or as used in commercial parlance, as the case may be.

CHAPTER – II
General

4. There shall be a Know Your Customer (KYC) policy duly approved by the Board
of Directors of REs or any committee of the Board to which power has been
delegated.

5. The KYC policy shall include following four key elements:

(a) Customer Acceptance Policy;
(b) Risk Management;
(c) Customer Identification Procedures (CIP); and
(d) Monitoring of Transactions
155A. Money Laundering and Terrorist Financing Risk Assessment by REs:
(a) REs shall carry out ‘Money Laundering (ML) and Terrorist Financing (TF) Risk
Assessment’ exercise periodically to identify, assess and take effective
measures to mitigate its money laundering and terrorist financing risk for
clients, countries or geographic areas, products, services, transactions or
delivery channels, etc.
The assessment process should consider all the relevant risk factors before
determining the level of overall risk and the appropriate level and type of
mitigation to be applied. While preparing the internal risk assessment, REs
shall take cognizance of the overall sector-specific vulnerabilities, if any, that
the regulator/supervisor may share with REs from time to time.
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(b) The risk assessment by the RE shall be properly documented and be

proportionate to the nature, size, geographical presence, complexity of
activities/structure, etc. of the RE. Further, the periodicity of risk assessment
exercise shall be determined by the Board of the RE, in alignment with the
outcome of the risk assessment exercise. However, it should be reviewed at
least annually.
(c) The outcome of the exercise shall be put up to the Board or any committee of
the Board to which power in this regard has been delegated, and should be
available to competent authorities and self-regulating bodies.
(d) REs shall apply a Risk Based Approach (RBA) for mitigation and management of the
identified risk and should have Board approved policies, controls and procedures in
this regard. Further, REs shall monitor the implementation of the controls and
enhance them if necessary.

6. Designated Director:
(a) A “Designated Director” means a person designated by the RE to ensure
overall compliance with the obligations imposed under Chapter IV of the PML
Act and the Rules and shall be nominated by the Board.
(b) The name, designation and address of the Designated Director shall be
communicated to the FIU-IND.
(c) In no case, the Principal Officer shall be nominated as the 'Designated
Director'.

7. Principal Officer:
(a) The Principal Officer shall be responsible for ensuring compliance, monitoring
transactions, and sharing and reporting information as required under the
law/regulations.
(b) The name, designation and address of the Principal Officer shall be
communicated to the FIU-IND.

8. Compliance of KYC policy

(a) REs shall ensure compliance with KYC Policy through:

(i) Specifying as to who constitute ‘Senior Management’ for the purpose of
KYC compliance.
(ii) Allocation of responsibility for effective implementation of policies and
procedures.
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(iii) Independent evaluation of the compliance functions of REs’ policies and

procedures, including legal and regulatory requirements.
(iv) Concurrent/internal audit system to verify the compliance with KYC/AML
policies and procedures.
(v) Submission of quarterly audit notes and compliance to the Audit
Committee.
(b) REs shall ensure that decision-making functions of determining compliance
with KYC norms are not outsourced.

CHAPTER – III
Customer Acceptance Policy
9. REs shall frame a Customer Acceptance Policy.
10. Without prejudice to the generality of the aspect that Customer Acceptance
Policy may contain, REs shall ensure that:
(a) No account is opened in anonymous or fictitious/benami name.
(b) No account is opened where the RE is unable to apply appropriate CDD
measures, either due to non-cooperation of the customer or non-reliability of
the documents/information furnished by the customer.
(c) No transaction or account-based relationship is undertaken without following
the CDD procedure.
(d) The mandatory information to be sought for KYC purpose while opening an
account and during the periodic updation, is specified.
(e) ‘Optional’/additional information, is obtained with the explicit consent of the
customer after the account is opened.
(f) REs shall apply the CDD procedure at the UCIC level. Thus, if an existing
KYC compliant customer of a RE desires to open another account with the
same RE, there shall be no need for a fresh CDD exercise.
(g) CDD Procedure is followed for all the joint account holders, while opening a
joint account.
(h) Circumstances in which, a customer is permitted to act on behalf of another
person/entity, is clearly spelt out.
(i) Suitable system is put in place to ensure that the identity of the customer does
not match with any person or entity, whose name appears in the sanctions
lists circulated by Reserve Bank of India.
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(j) 16Where Permanent Account Number (PAN) is obtained, the same shall be
verified from the verification facility of the issuing authority.
(k) 17Where an equivalent e-document is obtained from the customer, RE shall
verify the digital signature as per the provisions of the Information Technology
Act, 2000 (21 of 2000).

11. Customer Acceptance Policy shall not result in denial of banking/financial facility
to members of the general public, especially those, who are financially or socially
disadvantaged.

CHAPTER – IV
Risk Management
12. For Risk Management, REs shall have a risk based approach which includes the
following.
(a) Customers shall be categorised as low, medium and high risk category, based
on the assessment and risk perception of the RE.
(b) Risk categorisation shall be undertaken based on parameters such as
customer’s identity, social/financial status, nature of business activity, and
information about the customer’s business and their location etc. While
considering customer’s identity, the ability to confirm identity documents
through online or other services offered by issuing authorities may also be
factored in.

Provided that various other information collected from different categories of

customers relating to the perceived risk, is non-intrusive and the same is specified in
the KYC policy.
Explanation: FATF Public Statement, the reports and guidance notes on KYC/AML
issued by the Indian Banks Association (IBA), guidance note circulated to all
cooperative banks by the RBI etc., may also be used in risk assessment.

Chapter V
Customer Identification Procedure (CIP)
13. REs shall undertake identification of customers in the following cases:
(a) Commencement of an account-based relationship with the customer.
(b) Carrying out any international money transfer operations for a person who is not
an account holder of the bank.
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(c) When there is a doubt about the authenticity or adequacy of the customer
identification data it has obtained.
(d) Selling third party products as agents, selling their own products, payment of
dues of credit cards/sale and reloading of prepaid/travel cards and any other
product for more than rupees fifty thousand.
(e) Carrying out transactions for a non-account-based customer, that is a walk-in
customer, where the amount involved is equal to or exceeds rupees fifty
thousand, whether conducted as a single transaction or several transactions
that appear to be connected.
(f) When a RE has reason to believe that a customer (account- based or walk-in) is
intentionally structuring a transaction into a series of transactions below the
threshold of rupees fifty thousand.
(g) REs shall ensure that introduction is not to be sought while opening accounts.

14. For the purpose of verifying the identity of customers at the time of
commencement of an account-based relationship, REs, shall at their option, rely
on customer due diligence done by a third party, subject to the following
conditions:

(a) 18Records or the information of the customer due diligence carried out by the
third party is obtained within two days from the third party or from the Central
KYC Records Registry.
(b) Adequate steps are taken by REs to satisfy themselves that copies of
identification data and other relevant documentation relating to the customer
due diligence requirements shall be made available from the third party upon
request without delay.
(c) The third party is regulated, supervised or monitored for, and has measures
in place for, compliance with customer due diligence and record-keeping
requirements in line with the requirements and obligations under the PML
Act.
(d) The third party shall not be based in a country or jurisdiction assessed as
high risk.
(e) The ultimate responsibility for customer due diligence and undertaking
enhanced due diligence measures, as applicable, will be with the RE.
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Chapter VI
Customer Due Diligence (CDD) Procedure
Part I - Customer Due Diligence (CDD) Procedure in case of Individuals
15. 19Deleted
16. 20For undertaking CDD, REs shall obtain the following from an individual while
establishing an account-based relationship or while dealing with the individual
who is a beneficial owner, authorised signatory or the power of attorney holder
related to any legal entity:
(a) the Aadhaar number where,
(i) he is desirous of receiving any benefit or subsidy under any scheme
notified under section 7 of the Aadhaar (Targeted Delivery of Financial and
Other subsidies, Benefits and Services) Act, 2016 (18 of 2016); or
(ii) he decides to submit his Aadhaar number voluntarily to a bank or any RE
notified under first proviso to sub-section (1) of section 11A of the PML Act;
or
(aa) the proof of possession of Aadhaar number where offline verification can be
carried out; or
(ab) the proof of possession of Aadhaar number where offline verification cannot
be carried out or any OVD or the equivalent e-document thereof containing the
details of his identity and address; and
(b) the Permanent Account Number or the equivalent e-document thereof or
Form No. 60 as defined in Income-tax Rules, 1962; and
(c) such other documents including in respect of the nature of business and
financial status of the customer, or the equivalent e-documents thereof as may
be required by the RE:

Provided that where the customer has submitted,

i) Aadhaar number under clause (a) above to a bank or to a RE notified under

first proviso to sub-section (1) of section 11A of the PML Act, such bank or RE
shall carry out authentication of the customer’s Aadhaar number using e-KYC
authentication facility provided by the Unique Identification Authority of India.
Further, in such a case, if customer wants to provide a current address,
different from the address as per the identity information available in the
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Central Identities Data Repository, he may give a self-declaration to that effect

to the RE.

ii) proof of possession of Aadhaar under clause (aa) above where offline
verification can be carried out, the RE shall carry out offline verification.

iii) an equivalent e-document of any OVD, the RE shall verify the digital
signature as per the provisions of the Information Technology Act, 2000 (21 of
2000) and any rules issues thereunder and take a live photo as specified
under Annex I.

iv) any OVD or proof of possession of Aadhaar number under clause (ab)
above where offline verification cannot be carried out, the RE shall carry out
verification through digital KYC as specified under Annex I.

Provided that for a period not beyond such date as may be notified by the
Government for a class of REs, instead of carrying out digital KYC, the RE
pertaining to such class may obtain a certified copy of the proof of possession of
Aadhaar number or the OVD and a recent photograph where an equivalent e-
document is not submitted.

Provided further that in case e-KYC authentication cannot be performed for an

individual desirous of receiving any benefit or subsidy under any scheme notified
under section 7 of the Aadhaar (Targeted Delivery of Financial and Other subsidies,
Benefits and Services) Act, 2016 owing to injury, illness or infirmity on account of old
age or otherwise, and similar causes, REs shall, apart from obtaining the Aadhaar
number, perform identification preferably by carrying out offline verification or
alternatively by obtaining the certified copy of any other OVD or the equivalent e-
document thereof from the customer. CDD done in this manner shall invariably be
carried out by an official of the RE and such exception handling shall also be a part of
the concurrent audit as mandated in Section 8. REs shall ensure to duly record the
cases of exception handling in a centralised exception database. The database shall
contain the details of grounds of granting exception, customer details, name of the
designated official authorising the exception and additional details, if any. The
database shall be subjected to periodic internal audit/inspection by the RE and shall
be available for supervisory review.
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Explanation 1: RE shall, where its customer submits a proof of possession of

Aadhaar Number containing Aadhaar Number, ensure that such customer redacts
or blacks out his Aadhaar number through appropriate means where the
authentication of Aadhaar number is not required as per proviso (i) above.
Explanation 2: Biometric based e-KYC authentication can be done by bank
official/business correspondents/business facilitators.
Explanation 3: The use of Aadhaar, proof of possession of Aadhaar etc., shall be in
accordance with the Aadhaar (Targeted Delivery of Financial and Other Subsidies
Benefits and Services) Act, 2016 and the regulations made thereunder.

17. Accounts opened using OTP based e-KYC, in non-face-to-face mode, are subject
to the following conditions:
i. There must be a specific consent from the customer for authentication through
OTP.
ii. the aggregate balance of all the deposit accounts of the customer shall not
exceed rupees one lakh. In case, the balance exceeds the threshold, the
account shall cease to be operational, till CDD as mentioned at (v) below is
complete.
iii. the aggregate of all credits in a financial year, in all the deposit accounts taken
together, shall not exceed rupees two lakh.
iv. As regards borrowal accounts, only term loans shall be sanctioned. The
aggregate amount of term loans sanctioned shall not exceed rupees sixty
thousand in a year.
v. 21Accounts, both deposit and borrowal, opened using OTP based e-KYC shall
not be allowed for more than one year unless identification as per Section 16
or as per Section 18 (V-CIP) is carried out. If Aadhaar details are used under
Section 18, the process shall be followed in its entirety including fresh Aadhaar
OTP authentication.
vi. If the CDD procedure as mentioned above is not completed within a year, in
respect of deposit accounts, the same shall be closed immediately. In respect
of borrowal accounts no further debits shall be allowed.
vii. 22A declaration shall be obtained from the customer to the effect that no other
account has been opened nor will be opened using OTP based KYC in non-
face-to-face mode with any other RE. Further, while uploading KYC
information to CKYCR, REs shall clearly indicate that such accounts are
 18

opened using OTP based e-KYC and other REs shall not open accounts
based on the KYC information of accounts opened with OTP based e-KYC
procedure in non-face-to-face mode.
viii. REs shall have strict monitoring procedures including systems to generate
alerts in case of any non-compliance/violation, to ensure compliance with the
above mentioned conditions.

18. 23REs may undertake V-CIP to carry out:

i) CDD in case of new customer on-boarding for individual customers,

proprietor in case of proprietorship firm, authorised signatories and
Beneficial Owners (BOs) in case of Legal Entity (LE) customers.
Provided that in case of CDD of a proprietorship firm, REs shall also obtain
the equivalent e-document of the activity proofs with respect to the
proprietorship firm, as mentioned in Section 28, apart from undertaking CDD
of the proprietor.
ii) Conversion of existing accounts opened in non-face to face mode using
Aadhaar OTP based e-KYC authentication as per Section 17.
iii) Updation/Periodic updation of KYC for eligible customers.

REs opting to undertake V-CIP, shall adhere to the following minimum standards:

(a) V-CIP Infrastructure

i) The RE should have complied with the RBI guidelines on minimum baseline
cyber security and resilience framework for banks, as updated from time to
time as well as other general guidelines on IT risks. The technology
infrastructure should be housed in own premises of the RE and the V-CIP
connection and interaction shall necessarily originate from its own secured
network domain. Any technology related outsourcing for the process should
be compliant with relevant RBI guidelines.
ii) The RE shall ensure end-to-end encryption of data between customer device
and the hosting point of the V-CIP application, as per appropriate encryption
standards. The customer consent should be recorded in an auditable and
alteration proof manner.
iii) The V-CIP infrastructure / application should be capable of preventing
connection from IP addresses outside India or from spoofed IP addresses.
 19

iv) The video recordings should contain the live GPS co-ordinates (geo-tagging)
of the customer undertaking the V-CIP and date-time stamp. The quality of
the live video in the V-CIP shall be adequate to allow identification of the
customer beyond doubt.
v) The application shall have components with face liveness / spoof detection
as well as face matching technology with high degree of accuracy, even
though the ultimate responsibility of any customer identification rests with the
RE. Appropriate artificial intelligence (AI) technology can be used to ensure
that the V-CIP is robust.
vi) Based on experience of detected / attempted / ‘near-miss’ cases of forged
identity, the technology infrastructure including application software as well
as work flows shall be regularly upgraded. Any detected case of forged
identity through V-CIP shall be reported as a cyber event under extant
regulatory guidelines.
vii) The V-CIP infrastructure shall undergo necessary tests such as Vulnerability
Assessment, Penetration testing and a Security Audit to ensure its
robustness and end-to-end encryption capabilities. Any critical gap reported
under this process shall be mitigated before rolling out its implementation.
Such tests should be conducted by suitably accredited agencies as
prescribed by RBI. Such tests should also be carried out periodically in
conformance to internal / regulatory guidelines.
viii) The V-CIP application software and relevant APIs / webservices shall also
undergo appropriate testing of functional, performance, maintenance
strength before being used in live environment. Only after closure of any
critical gap found during such tests, the application should be rolled out.
Such tests shall also be carried out periodically in conformity with internal/
regulatory guidelines.

(b) V-CIP Procedure

i) Each RE shall formulate a clear work flow and standard operating procedure
for V-CIP and ensure adherence to it. The V-CIP process shall be operated
only by officials of the RE specially trained for this purpose. The official
should be capable to carry out liveliness check and detect any other
 20

fraudulent manipulation or suspicious conduct of the customer and act upon

it.
ii) If there is a disruption in the V-CIP procedure, the same should be aborted
and a fresh session initiated.
iii) The sequence and/or type of questions, including those indicating the
liveness of the interaction, during video interactions shall be varied in order
to establish that the interactions are real-time and not pre-recorded.
iv) Any prompting, observed at end of customer shall lead to rejection of the
account opening process.
v) The fact of the V-CIP customer being an existing or new customer, or if it
relates to a case rejected earlier or if the name appearing in some negative
list should be factored in at appropriate stage of work flow.
vi) The authorised official of the RE performing the V-CIP shall record audio-
video as well as capture photograph of the customer present for
identification and obtain the identification information using any one of the
following:

a) OTP based Aadhaar e-KYC authentication

b) Offline Verification of Aadhaar for identification
c) KYC records downloaded from CKYCR, in accordance with Section 56,
using the KYC identifier provided by the customer
d) Equivalent e-document of Officially Valid Documents (OVDs) including
documents issued through Digilocker

RE shall ensure to redact or blackout the Aadhaar number in terms of

Section 16.

In case of offline verification of Aadhaar using XML file or Aadhaar Secure

QR Code, it shall be ensured that the XML file or QR code generation date is
not older than 3 days from the date of carrying out V-CIP.

Further, in line with the prescribed period of three days for usage of Aadhaar
XML file / Aadhaar QR code, REs shall ensure that the video process of the
V-CIP is undertaken within three days of downloading / obtaining the
identification information through CKYCR / Aadhaar authentication /
equivalent e-document, if in the rare cases, the entire process cannot be
 21

completed at one go or seamlessly. However, REs shall ensure that no

incremental risk is added due to this.

vii) If the address of the customer is different from that indicated in the OVD,
suitable records of the current address shall be captured, as per the existing
requirement. It shall be ensured that the economic and financial
profile/information submitted by the customer is also confirmed from the
customer undertaking the V-CIP in a suitable manner.
viii) RE shall capture a clear image of PAN card to be displayed by the customer
during the process, except in cases where e-PAN is provided by the
customer. The PAN details shall be verified from the database of the issuing
authority including through Digilocker.
ix) Use of printed copy of equivalent e-document including e-PAN is not valid for
the V-CIP.
x) The authorised official of the RE shall ensure that photograph of the
customer in the Aadhaar/OVD and PAN/e-PAN matches with the customer
undertaking the V-CIP and the identification details in Aadhaar/OVD and
PAN/e-PAN shall match with the details provided by the customer.
xi) Assisted V-CIP shall be permissible when banks take help of Banking
Correspondents (BCs) facilitating the process only at the customer end.
Banks shall maintain the details of the BC assisting the customer, where
services of BCs are utilized. The ultimate responsibility for customer due
diligence will be with the bank.
xii) All accounts opened through V-CIP shall be made operational only after
being subject to concurrent audit, to ensure the integrity of process and its
acceptability of the outcome.
xiii) All matters not specified under the paragraph but required under other
statutes such as the Information Technology (IT) Act shall be appropriately
complied with by the RE.

(c) V-CIP Records and Data Management

i) The entire data and recordings of V-CIP shall be stored in a system /

systems located in India. REs shall ensure that the video recording is stored
in a safe and secure manner and bears the date and time stamp that affords
 22

easy historical data search. The extant instructions on record management,

as stipulated in this MD, shall also be applicable for V-CIP.
ii) The activity log along with the credentials of the official performing the V-CIP
shall be preserved.

19. 24Deleted
20. 25Deleted
21. 26Deleted
22. Deleted
23. 27Notwithstanding anything contained in Section 16 and as an alternative
thereto, in case an individual who desires to open a bank account, banks shall
open a ‘Small Account’, which entails the following limitations:
i. the aggregate of all credits in a financial year does not exceed rupees
one lakh;
ii. the aggregate of all withdrawals and transfers in a month does not
exceed rupees ten thousand; and
iii. the balance at any point of time does not exceed rupees fifty thousand.
28Provided, that this limit on balance shall not be considered while making
deposits through Government grants, welfare benefits and payment against
procurements.

Further, small accounts are subject to the following conditions:

(a) The bank shall obtain a self-attested photograph from the customer.
(b) The designated officer of the bank certifies under his signature that the person
opening the account has affixed his signature or thumb impression in his
presence.
29Provided that where the individual is a prisoner in a jail, the signature or
thumb print shall be affixed in presence of the officer in-charge of the jail and
the said officer shall certify the same under his signature and the account
shall remain operational on annual submission of certificate of proof of
address issued by the officer in-charge of the jail.
(c) Such accounts are opened only at Core Banking Solution (CBS) linked
branches or in a branch where it is possible to manually monitor and ensure
that foreign remittances are not credited to the account.
 23

(d) Banks shall ensure that the stipulated monthly and annual limits on aggregate
of transactions and balance requirements in such accounts are not breached,
before a transaction is allowed to take place.
(e) The account shall remain operational initially for a period of twelve months
which can be extended for a further period of twelve months, provided the
account holder applies and furnishes evidence of having applied for any of the
OVDs during the first twelve months of the opening of the said account.
(f) The entire relaxation provisions shall be reviewed after twenty four months.
(g) 30Notwithstanding anything contained in clauses (e) and (f) above, the small
account shall remain operational between April 1, 2020 and June 30, 2020
and such other periods as may be notified by the Central Government.
(h) The account shall be monitored and when there is suspicion of money
laundering or financing of terrorism activities or other high risk scenarios, the
identity of the customer shall be established as per Section 16.
(i) Foreign remittance shall not be allowed to be credited into the account unless
the identity of the customer is fully established as per Section 16.

24. 31Simplified procedure for opening accounts by Non-Banking Finance

Companies (NBFCs): In case a person who desires to open an account is not
able to produce documents, as specified in Section 16, NBFCs may at their
discretion open accounts subject to the following conditions:
(a) The NBFC shall obtain a self-attested photograph from the customer.
(b) The designated officer of the NBFC certifies under his signature that the
person opening the account has affixed his signature or thumb impression in
his presence.
(c) The account shall remain operational initially for a period of twelve months,
within which CDD as per Section 16 shall be carried out.
(d) Balances in all their accounts taken together shall not exceed rupees fifty
thousand at any point of time.
(e) The total credit in all the accounts taken together shall not exceed rupees one
lakh in a year.
(f) The customer shall be made aware that no further transactions will be
permitted until the full KYC procedure is completed in case Directions (d) and
(e) above are breached by him.
 24

(g) The customer shall be notified when the balance reaches rupees forty
thousand or the total credit in a year reaches rupees eighty thousand that
appropriate documents for conducting the KYC must be submitted otherwise
the operations in the account shall be stopped when the total balance in all
the accounts taken together exceeds the limits prescribed in direction (d) and
(e) above.
25. 32Deleted.
26. 33KYC verification once done by one branch/office of the RE shall be valid for
transfer of the account to any other branch/office of the same RE, provided full
KYC verification has already been done for the concerned account and the same
is not due for periodic updation.

Part II - CDD Measures for Sole Proprietary firms

27. 34For opening an account in the name of a sole proprietary firm, CDD of the
individual (proprietor) shall be carried out.
28. 35In addition to the above, any two of the following documents or the equivalent e-
documents there of as a proof of business/ activity in the name of the proprietary
firm shall also be obtained:
(a) Registration certificate
(b) Certificate/licence issued by the municipal authorities under Shop and
Establishment Act.
(c) Sales and income tax returns.
(d) 36CST/VAT/ GST certificate (provisional/final).
(e) Certificate/registration document issued by Sales Tax/Service
Tax/Professional Tax authorities.
(f) IEC (Importer Exporter Code) issued to the proprietary concern by the office
of DGFT or Licence/certificate of practice issued in the name of the
proprietary concern by any professional body incorporated under a statute.
(g) Complete Income Tax Return (not just the acknowledgement) in the name of
the sole proprietor where the firm's income is reflected, duly
authenticated/acknowledged by the Income Tax authorities.
(h) Utility bills such as electricity, water, landline telephone bills, etc.
 25

29. In cases where the REs are satisfied that it is not possible to furnish two such
documents, REs may, at their discretion, accept only one of those documents as
proof of business/activity.

Provided REs undertake contact point verification and collect such other
information and clarification as would be required to establish the existence of
such firm, and shall confirm and satisfy itself that the business activity has been
verified from the address of the proprietary concern.

Part III- CDD Measures for Legal Entities

30. 37For opening an account of a company, certified copies of each of the following
documents or the equivalent e-documents thereof shall be obtained:
(a) Certificate of incorporation
(b) Memorandum and Articles of Association
(c) 38Permanent Account Number of the company
(d) A resolution from the Board of Directors and power of attorney granted to
its managers, officers or employees to transact on its behalf
(e) 39Documents, as specified in Section 16, relating to beneficial owner, the
managers, officers or employees, as the case may be, holding an attorney
to transact on the company’s behalf
31. 40For opening an account of a partnership firm, the certified copies of each of the
following documents or the equivalent e-documents thereof shall be obtained:

(a) Registration certificate

(b) Partnership deed
(c) 41Permanent Account Number of the partnership firm and
(d) 42Documents, as specified in Section 16, relating to beneficial owner,
managers, officers or employees, as the case may be, holding an attorney
to transact on its behalf

32. 43For opening an account of a trust, certified copies of each of the following
documents or the equivalent e-documents thereof shall be obtained:

(a) Registration certificate

(b) Trust deed
(c) 44Permanent Account Number or Form No.60 of the trust
 26

(d) 45Documents, as specified in Section 16, relating to beneficial owner,

managers, officers or employees, as the case may be, holding an attorney
to transact on its behalf

33A. 46For opening an account of an unincorporated association or a body of

individuals, certified copies of each of the following documents or the equivalent e-
documents thereof shall be obtained:

(a) Resolution of the managing body of such association or body of

individuals
(b) 47Permanent Account Number or Form No. 60 of the unincorporated
association or a body of individuals
(c) Power of attorney granted to transact on its behalf
(d) 48Documents, as specified in Section 16, relating to beneficial owner,
managers, officers or employees, as the case may be, holding an
attorney to transact on its behalf and
(e) Such information as may be required by the RE to collectively establish
the legal existence of such an association or body of individuals.
Explanation: Unregistered trusts/partnership firms shall be included under the
term ‘unincorporated association’.
Explanation: Term ‘body of individuals’ includes societies.

33B. For opening accounts of juridical persons not specifically covered in the earlier
49

part, such as societies, universities and local bodies like village panchayats,
certified copies of the following documents or the equivalent e-documents thereof
shall be obtained:
(a) Document showing name of the person authorised to act on behalf of the
entity;
(b) Documents, as specified in Section 16, of the person holding an attorney
to transact on its behalf and
(c) Such documents as may be required by the RE to establish the legal
existence of such an entity/juridical person.

Part IV - Identification of Beneficial Owner

34. For opening an account of a Legal Person who is not a natural person, the
beneficial owner(s) shall be identified and all reasonable steps in terms of sub-
 27

rule (3) of Rule 9 of the Rules to verify his/her identity shall be undertaken
keeping in view the following:
(a) Where the customer or the owner of the controlling interest is a company
listed on a stock exchange, or is a subsidiary of such a company, it is not
necessary to identify and verify the identity of any shareholder or
beneficial owner of such companies.
(b) In cases of trust/nominee or fiduciary accounts whether the customer is
acting on behalf of another person as trustee/nominee or any other
intermediary is determined. In such cases, satisfactory evidence of the
identity of the intermediaries and of the persons on whose behalf they are
acting, as also details of the nature of the trust or other arrangements in
place shall be obtained.
Part V - On-going Due Diligence

35. REs shall undertake on-going due diligence of customers to ensure that their
transactions are consistent with their knowledge about the customers,
customers’ business and risk profile; and the source of funds.
36. Without prejudice to the generality of factors that call for close monitoring
following types of transactions shall necessarily be monitored:
(a) Large and complex transactions including RTGS transactions, and
those with unusual patterns, inconsistent with the normal and expected
activity of the customer, which have no apparent economic rationale or
legitimate purpose.
(b) Transactions which exceed the thresholds prescribed for specific
categories of accounts.
(c) High account turnover inconsistent with the size of the balance
maintained.
(d) Deposit of third party cheques, drafts, etc. in the existing and newly
opened accounts followed by cash withdrawals for large amounts.
37. The extent of monitoring shall be aligned with the risk category of the
customer.
Explanation: High risk accounts have to be subjected to more intensified
monitoring.
 28

(a) A system of periodic review of risk categorisation of accounts, with such

periodicity being at least once in six months, and the need for applying
enhanced due diligence measures shall be put in place.
(b) The transactions in accounts of marketing firms, especially accounts of
Multi-level Marketing (MLM) Companies shall be closely monitored.
Explanation: Cases where a large number of cheque books are sought by the
company and/or multiple small deposits (generally in cash) across the country
in one bank account and/or where a large number of cheques are issued
bearing similar amounts/dates, shall be immediately reported to Reserve Bank
of India and other appropriate authorities such as FIU-IND.
38. 50Periodic Updation
REs shall adopt a risk-based approach for periodic updation of KYC. However,
periodic updation shall be carried out at least once in every two years for high
risk customers, once in every eight years for medium risk customers and once
in every ten years for low risk customers from the date of opening of the
account / last KYC updation. Policy in this regard shall be documented as part
of REs’ internal KYC policy duly approved by the Board of Directors of REs or
any committee of the Board to which power has been delegated.
a) Individual Customers:
i. No change in KYC information: In case of no change in the KYC
information, a self-declaration from the customer in this regard shall be
obtained through customer’s email-id registered with the RE, customer’s
mobile number registered with the RE, ATMs, digital channels (such as
online banking / internet banking, mobile application of RE), letter etc.
ii. Change in address: In case of a change only in the address details of
the customer, a self-declaration of the new address shall be obtained
from the customer through customer’s email-id registered with the RE,
customer’s mobile number registered with the RE, ATMs, digital
channels (such as online banking / internet banking, mobile application
of RE), letter etc., and the declared address shall be verified through
positive confirmation within two months, by means such as address
verification letter, contact point verification, deliverables etc.
Further, REs, at their option, may obtain a copy of OVD or deemed OVD
or the equivalent e-documents thereof, as defined in Section 3(a)(xiii),
 29

for the purpose of proof of address, declared by the customer at the time
of periodic updation. Such requirement, however, shall be clearly
specified by the REs in their internal KYC policy duly approved by the
Board of Directors of REs or any committee of the Board to which power
has been delegated.
iii. Accounts of customers, who were minor at the time of opening
account, on their becoming major: In case of customers for whom
account was opened when they were minor, fresh photographs shall be
obtained on their becoming a major and at that time it shall be ensured
that CDD documents as per the current CDD standards are available
with the REs. Wherever required, REs may carry out fresh KYC of such
customers i.e. customers for whom account was opened when they were
minor, on their becoming a major.
b) Customers other than individuals:
i. No change in KYC information: In case of no change in the KYC
information of the LE customer, a self-declaration in this regard shall be
obtained from the LE customer through its email id registered with the
RE, ATMs, digital channels (such as online banking / internet banking,
mobile application of RE), letter from an official authorized by the LE in
this regard, board resolution etc. Further, REs shall ensure during this
process that Beneficial Ownership (BO) information available with them
is accurate and shall update the same, if required, to keep it as up-to-
date as possible.
ii. Change in KYC information: In case of change in KYC information, RE
shall undertake the KYC process equivalent to that applicable for on-
boarding a new LE customer.
c) Additional measures: In addition to the above, REs shall ensure that,
i. The KYC documents of the customer as per the current CDD standards
are available with them. This is applicable even if there is no change in
customer information but the documents available with the RE are not as
per the current CDD standards. Further, in case the validity of the CDD
documents available with the RE has expired at the time of periodic
updation of KYC, RE shall undertake the KYC process equivalent to that
applicable for on-boarding a new customer.
 30

ii. Customer’s PAN details, if available with the RE, is verified from the
database of the issuing authority at the time of periodic updation of KYC.
iii. Acknowledgment is provided to the customer mentioning the date of
receipt of the relevant document(s), including self-declaration from the
customer, for carrying out periodic updation. Further, it shall be ensured
that the information / documents obtained from the customers at the time
of periodic updation of KYC are promptly updated in the records /
database of the REs and an intimation, mentioning the date of updation
of KYC details, is provided to the customer.
iv. In order to ensure customer convenience, REs may consider making
available the facility of periodic updation of KYC at any branch, in terms
of their internal KYC policy duly approved by the Board of Directors of
REs or any committee of the Board to which power has been delegated.
v. REs shall adopt a risk-based approach with respect to periodic updation
of KYC. Any additional and exceptional measures, which otherwise are
not mandated under the above instructions, adopted by the REs such as
requirement of obtaining recent photograph, requirement of physical
presence of the customer, requirement of periodic updation of KYC only
in the branch of the RE where account is maintained, a more frequent
periodicity of KYC updation than the minimum specified periodicity etc.,
shall be clearly specified in the internal KYC policy duly approved by the
Board of Directors of REs or any committee of the Board to which power
has been delegated.
vi. REs shall ensure that their internal KYC policy and processes on updation
/ periodic updation of KYC are transparent and adverse actions against
the customers should be avoided, unless warranted by specific regulatory
requirements.
39. 51In case of existing customers, RE shall obtain the Permanent Account Number
or equivalent e-document thereof or Form No.60, by such date as may be notified
by the Central Government, failing which RE shall temporarily cease operations
in the account till the time the Permanent Account Number or equivalent e-
documents thereof or Form No. 60 is submitted by the customer.

Provided that before temporarily ceasing operations for an account, the RE shall
give the customer an accessible notice and a reasonable opportunity to be heard.
 31

Further, RE shall include, in its internal policy, appropriate relaxation(s) for

continued operation of accounts for customers who are unable to provide
Permanent Account Number or equivalent e-document thereof or Form No. 60
owing to injury, illness or infirmity on account of old age or otherwise, and such
like causes. Such accounts shall, however, be subject to enhanced monitoring.

Provided further that if a customer having an existing account-based relationship

with a RE gives in writing to the RE that he does not want to submit his
Permanent Account Number or equivalent e-document thereof or Form No.60,
RE shall close the account and all obligations due in relation to the account shall
be appropriately settled after establishing the identity of the customer by
obtaining the identification documents as applicable to the customer.

Explanation – For the purpose of this Section, “temporary ceasing of operations”

in relation an account shall mean the temporary suspension of all transactions or
activities in relation to that account by the RE till such time the customer complies
with the provisions of this Section. In case of asset accounts such as loan
accounts, for the purpose of ceasing the operation in the account, only credits
shall be allowed.

Part VI - Enhanced and Simplified Due Diligence Procedure

A. Enhanced Due Diligence

40. 52Accounts of non-face-to-face customers (other than Aadhaar OTP based

on-boarding): REs shall ensure that the first payment is to be effected through the
customer's KYC-complied account with another RE, for enhanced due diligence of
non-face-to-face customers.

41. Accounts of Politically Exposed Persons (PEPs)

A. REs shall have the option of establishing a relationship with PEPs provided
that:
(a) sufficient information including information about the sources of funds
accounts of family members and close relatives is gathered on the PEP;
(b) the identity of the person shall have been verified before accepting the PEP
as a customer;
 32

(c) the decision to open an account for a PEP is taken at a senior level in
accordance with the REs’ Customer Acceptance Policy;
(d) all such accounts are subjected to enhanced monitoring on an on-going
basis;
(e) in the event of an existing customer or the beneficial owner of an existing
account subsequently becoming a PEP, senior management’s approval is
obtained to continue the business relationship;
(f) the CDD measures as applicable to PEPs including enhanced monitoring
on an on-going basis are applicable.
B. These instructions shall also be applicable to accounts where a PEP is the
beneficial owner

42. Client accounts opened by professional intermediaries:

REs shall ensure while opening client accounts through professional
intermediaries, that:
(a) Clients shall be identified when client account is opened by a professional
intermediary on behalf of a single client.
(b) REs shall have option to hold 'pooled' accounts managed by professional
intermediaries on behalf of entities like mutual funds, pension funds or
other types of funds.
(c) REs shall not open accounts of such professional intermediaries who are
bound by any client confidentiality that prohibits disclosure of the client
details to the RE.
(d) All the beneficial owners shall be identified where funds held by the
intermediaries are not co-mingled at the level of RE, and there are 'sub-
accounts', each of them attributable to a beneficial owner, or where such
funds are co-mingled at the level of RE, the RE shall look for the beneficial
owners.
(e) REs shall, at their discretion, rely on the 'customer due diligence' (CDD)
done by an intermediary, provided that the intermediary is a regulated and
supervised entity and has adequate systems in place to comply with the
KYC requirements of the customers.
(f) The ultimate responsibility for knowing the customer lies with the RE.

B. Simplified Due Diligence

 33

43. 53Simplified norms for Self Help Groups (SHGs)

(a) CDD of all the members of SHG shall not be required while opening the
savings bank account of the SHG.
(b) CDD of all the office bearers shall suffice.
(c) 54Customer Due Diligence (CDD) of all the members of SHG may be
undertaken at the time of credit linking of SHGs.

44. Procedure to be followed by banks while opening accounts of foreign

students
(a) Banks shall, at their option, open a Non Resident Ordinary (NRO) bank
account of a foreign student on the basis of his/her passport (with visa &
immigration endorsement) bearing the proof of identity and address in the
home country together with a photograph and a letter offering admission from
the educational institution in India.
i. Provided that a declaration about the local address shall be obtained
within a period of 30 days of opening the account and the said local
address is verified.
ii. Provided further that pending the verification of address, the account shall
be operated with a condition of allowing foreign remittances not exceeding
USD 1,000 or equivalent into the account and a cap of rupees fifty
thousand on aggregate in the same, during the 30-day period.
(b) The account shall be treated as a normal NRO account, and shall be operated
in terms of Reserve Bank of India’s instructions on Non-Resident Ordinary
Rupee (NRO) Account, and the provisions of FEMA 1999.
(c) Students with Pakistani nationality shall require prior approval of the Reserve
Bank for opening the account.

45. Simplified KYC norms for Foreign Portfolio Investors (FPIs)

Accounts of FPIs which are eligible/ registered as per SEBI guidelines, for the
purpose of investment under Portfolio Investment Scheme (PIS), shall be
opened by accepting KYC documents as detailed in Annex III, subject to Income
Tax (FATCA/CRS) Rules.

Provided that banks shall obtain undertaking from FPIs or the Global Custodian
acting on behalf of the FPI that as and when required, the exempted documents
as detailed in Annex III will be submitted.
 34

Chapter VII
Record Management
46. The following steps shall be taken regarding maintenance, preservation and
reporting of customer account information, with reference to provisions of PML
Act and Rules. REs shall,
(a) maintain all necessary records of transactions between the RE and the
customer, both domestic and international, for at least five years from the date
of transaction;
(b) preserve the records pertaining to the identification of the customers and their
addresses obtained while opening the account and during the course of
business relationship, for at least five years after the business relationship is
ended;
(c) make available the identification records and transaction data to the
competent authorities upon request;
(d) introduce a system of maintaining proper record of transactions prescribed
under Rule 3 of Prevention of Money Laundering (Maintenance of Records)
Rules, 2005 (PML Rules, 2005);
(e) maintain all necessary information in respect of transactions prescribed
under PML Rule 3 so as to permit reconstruction of individual transaction,
including the following:
(i) the nature of the transactions;
(ii) the amount of the transaction and the currency in which it was
denominated;
(iii) the date on which the transaction was conducted; and
(iv) the parties to the transaction.
(f) evolve a system for proper maintenance and preservation of account
information in a manner that allows data to be retrieved easily and quickly
whenever required or when requested by the competent authorities;
(g) maintain records of the identity and address of their customer, and records
in respect of transactions referred to in Rule 3 in hard or soft format.
 35

Chapter VIII
Reporting Requirements to Financial Intelligence Unit - India
47. REs shall furnish to the Director, Financial Intelligence Unit-India (FIU-IND),
information referred to in Rule 3 of the PML (Maintenance of Records) Rules,
2005 in terms of Rule 7 thereof.
Explanation: In terms of Third Amendment Rules notified September 22, 2015
regarding amendment to sub rule 3 and 4 of rule 7, Director, FIU-IND shall have
powers to issue guidelines to the REs for detecting transactions referred to in
various clauses of sub-rule (1) of rule 3, to direct them about the form of
furnishing information and to specify the procedure and the manner of furnishing
information.

48. The reporting formats and comprehensive reporting format guide, prescribed/
released by FIU-IND and Report Generation Utility and Report Validation
Utility developed to assist reporting entities in the preparation of prescribed
reports shall be taken note of. The editable electronic utilities to file electronic
Cash Transaction Reports (CTR) / Suspicious Transaction Reports (STR)
which FIU-IND has placed on its website shall be made use of by REs which
are yet to install/adopt suitable technological tools for extracting CTR/STR
from their live transaction data. The Principal Officers of those REs, whose all
branches are not fully computerized, shall have suitable arrangement to cull
out the transaction details from branches which are not yet computerized and
to feed the data into an electronic file with the help of the editable electronic
utilities of CTR/STR as have been made available by FIU-IND on its website
http://fiuindia.gov.in.

49. While furnishing information to the Director, FIU-IND, delay of each day in not
reporting a transaction or delay of each day in rectifying a mis-represented
transaction beyond the time limit as specified in the Rule shall be constituted
as a separate violation. REs shall not put any restriction on operations in the
accounts where an STR has been filed. REs shall keep the fact of furnishing
of STR strictly confidential. It shall be ensured that there is no tipping off to the
customer at any level.
 36

50. Robust software, throwing alerts when the transactions are inconsistent with
risk categorization and updated profile of the customers shall be put in to use
as a part of effective identification and reporting of suspicious transactions.
Chapter IX
Requirements/obligations under International Agreements
Communications from International Agencies –
51. REs shall ensure that in terms of Section 51A of the Unlawful Activities
(Prevention) (UAPA) Act, 1967 and amendments thereto, they do not have any
account in the name of individuals/entities appearing in the lists of individuals
and entities, suspected of having terrorist links, which are approved by and
periodically circulated by the United Nations Security Council (UNSC). The details
of the two lists are as under:
(a) The “ISIL (Da’esh) &Al-Qaida Sanctions List”, which includes names of
individuals and entities associated with the Al-Qaida. The updated ISIL &Al-
Qaida Sanctions List is available at
https://scsanctions.un.org/fop/fop?xml=htdocs/resources/xml/en/consolidated.
xml&xslt=htdocs/resources/xsl/en/al-qaida-r.xsl
(b) The “1988 Sanctions List”, consisting of individuals (Section A of the
consolidated list) and entities (Section B) associated with the Taliban which is
available at
https://scsanctions.un.org/fop/fop?xml=htdocs/resources/xml/en/consolidated.
xml&xslt=htdocs/resources/xsl/en/taliban-r.xsl.

52. Details of accounts resembling any of the individuals/entities in the lists shall
be reported to FIU-IND apart from advising Ministry of Home Affairs as required
under UAPA notification dated 55February 2, 2021 (Annex II of this Master
Direction).

In addition to the above, other UNSCRs circulated by the Reserve Bank in

respect of any other jurisdictions/ entities from time to time shall also be taken
note of.
 37

53. Freezing of Assets under Section 51A of Unlawful Activities (Prevention)

Act, 1967

The procedure laid down in the UAPA Order dated 56February 2, 2021 (Annex II
of this Master Direction) shall be strictly followed and meticulous compliance with
the Order issued by the Government shall be ensured. The list of Nodal Officers
for UAPA is available on the website of Ministry of Home Affairs.

54. Jurisdictions that do not or insufficiently apply the FATF

Recommendations
(a) FATF Statements circulated by Reserve Bank of India from time to time, and
publicly available information, for identifying countries, which do not or
insufficiently apply the FATF Recommendations, shall be considered. Risks
arising from the deficiencies in AML/CFT regime of the jurisdictions included in
the FATF Statement shall be taken into account.
(b) Special attention shall be given to business relationships and transactions
with persons (including legal persons and other financial institutions) from or
in countries that do not or insufficiently apply the FATF Recommendations
and jurisdictions included in FATF Statements.
Explanation: The process referred to in Section 55 a & b do not preclude REs
from having legitimate trade and business transactions with the countries and
jurisdictions mentioned in the FATF statement.
(c) The background and purpose of transactions with persons (including legal
persons and other financial institutions) from jurisdictions included in FATF
Statements and countries that do not or insufficiently apply the FATF
Recommendations shall be examined, and written findings together with all
documents shall be retained and shall be made available to Reserve
Bank/other relevant authorities, on request.

Chapter X
Other Instructions
55. 57Secrecy Obligations and Sharing of Information:
(a) Banks shall maintain secrecy regarding the customer information which arises
out of the contractual relationship between the banker and customer.
(b) Information collected from customers for the purpose of opening of account shall
be treated as confidential and details thereof shall not be divulged for the
 38

purpose of cross selling, or for any other purpose without the express permission
of the customer.
(c) While considering the requests for data/information from Government and other
agencies, banks shall satisfy themselves that the information being sought is not
of such a nature as will violate the provisions of the laws relating to secrecy in the
banking transactions.
(d) The exceptions to the said rule shall be as under:
i. Where disclosure is under compulsion of law
ii. Where there is a duty to the public to disclose,
iii. the interest of bank requires disclosure and
iv. Where the disclosure is made with the express or implied consent of
the customer.
(e) NBFCs shall maintain confidentiality of information as provided in Section 45NB
of RBI Act 1934.

56. 58CDD Procedure and sharing KYC information with Central KYC Records
Registry (CKYCR)
(a) Government of India has authorised the Central Registry of Securitisation
Asset Reconstruction and Security Interest of India (CERSAI), to act as, and
to perform the functions of the CKYCR vide Gazette Notification No. S.O.
3183(E) dated November 26, 2015.
(b) In terms of provision of Rule 9(1A) of PML Rules, the REs shall capture
customer’s KYC records and upload onto CKYCR within 10 days of
commencement of an account-based relationship with the customer.
(c) Operational Guidelines for uploading the KYC data have been released by
CERSAI.
(d) REs shall capture the KYC information for sharing with the CKYCR in the
manner mentioned in the Rules, as per the KYC templates prepared for
‘Individuals’ and ‘Legal Entities’ (LEs), as the case may be. The templates
may be revised from time to time, as may be required and released by
CERSAI.
(e) The ‘live run’ of the CKYCR started from July 15, 2016 in phased manner
beginning with new ‘individual accounts’. Accordingly, Scheduled Commercial
Banks (SCBs) are required to invariably upload the KYC data pertaining to all
new individual accounts opened on or after January 1, 2017, with CKYCR.
 39

SCBs were initially allowed time up-to February 1, 2017, for uploading data in
respect of accounts opened during January 2017.
REs other than SCBs were required to start uploading the KYC data
pertaining to all new individual accounts opened on or after from April 1, 2017,
with CKYCR in terms of the provisions of the Rules ibid.
(f) REs shall upload KYC records pertaining to accounts of LEs opened on or
after April 1, 2021, with CKYCR in terms of the provisions of the Rules ibid.
The KYC records have to be uploaded as per the LE Template released by
CERSAI.
(g) Once KYC Identifier is generated by CKYCR, REs shall ensure that the same
is communicated to the individual/LE as the case may be.
(h) In order to ensure that all KYC records are incrementally uploaded on to
CKYCR, REs shall upload/update the KYC data pertaining to accounts of
individual customers and LEs opened prior to the above mentioned dates as
per (e) and (f) respectively at the time of periodic updation as specified in
Section 38 of this Master Direction, or earlier, when the updated KYC
information is obtained/received from the customer.
(i) REs shall ensure that during periodic updation, the customers are migrated to
the current CDD standard.
(j) Where a customer, for the purposes of establishing an account based
relationship, submits a KYC Identifier to a RE, with an explicit consent to
download records from CKYCR, then such RE shall retrieve the KYC records
online from the CKYCR using the KYC Identifier and the customer shall not be
required to submit the same KYC records or information or any other
additional identification documents or details, unless –
(i) there is a change in the information of the customer as existing in the
records of CKYCR;
(ii) the current address of the customer is required to be verified;
(iii) the RE considers it necessary in order to verify the identity or address of
the customer, or to perform enhanced due diligence or to build an
appropriate risk profile of the client.
 40

57. Reporting requirement under Foreign Account Tax Compliance Act

(FATCA) and Common Reporting Standards (CRS)

Under FATCA and CRS, REs shall adhere to the provisions of Income Tax Rules

114F, 114G and 114H and determine whether they are a Reporting Financial

Institution as defined in Income Tax Rule 114F and if so, shall take following steps
for complying with the reporting requirements:
(a) Register on the related e-filling portal of Income Tax Department as Reporting
Financial Institutions at the link https://incometaxindiaefiling.gov.in/ post login -
-> My Account --> Register as Reporting Financial Institution,
(b) Submit online reports by using the digital signature of the ‘Designated
Director’ by either uploading the Form 61B or ‘NIL’ report, for which, the
schema prepared by Central Board of Direct Taxes (CBDT) shall be referred
to.

Explanation: REs shall refer to the spot reference rates published by Foreign
Exchange Dealers’ Association of India (FEDAI) on their website at
http://www.fedai.org.in/RevaluationRates.aspx for carrying out the due
diligence procedure for the purposes of identifying reportable accounts in
terms of Rule 114H.

(c) Develop Information Technology (IT) framework for carrying out due diligence
procedure and for recording and maintaining the same, as provided in Rule
114H.

(d) Develop a system of audit for the IT framework and compliance with Rules
114F, 114G and 114H of Income Tax Rules.
(e) Constitute a “High Level Monitoring Committee” under the Designated
Director or any other equivalent functionary to ensure compliance.
(f) Ensure compliance with updated instructions/ rules/ guidance notes/ Press
releases/ issued on the subject by Central Board of Direct Taxes (CBDT) from
time to time and available on the web site
http://www.incometaxindia.gov.in/Pages/default.aspx. REs may take note of
the following:

i. updated Guidance Note on FATCA and CRS

 41

ii. a press release on ‘Closure of Financial Accounts’ under Rule 114H

(8).
58. Period for presenting payment instruments

Payment of cheques/drafts/pay orders/banker’s cheques, if they are presented

beyond the period of three months from the date of such instruments, shall not be
made.

59. Operation of Bank Accounts & Money Mules

The instructions on opening of accounts and monitoring of transactions shall be strictly

adhered to, in order to minimise the operations of “Money Mules” which are used to
launder the proceeds of fraud schemes (e.g., phishing and identity theft) by criminals
who gain illegal access to deposit accounts by recruiting third parties which act as
“money mules.” If it is established that an account opened and operated is that of a
Money Mule, it shall be deemed that the bank has not complied with these directions.

60. Collection of Account Payee Cheques

Account payee cheques for any person other than the payee constituent shall not be
collected. Banks shall, at their option, collect account payee cheques drawn for an
amount not exceeding rupees fifty thousand to the account of their customers who
are co-operative credit societies, provided the payees of such cheques are the
constituents of such co-operative credit societies.

61. (a) A Unique Customer Identification Code (UCIC) shall be allotted while
entering into new relationships with individual customers as also the existing
customers by banks and NBFCs.

(b) The banks/NBFCs shall, at their option, not issue UCIC to all walk-
in/occasional customers such as buyers of pre-paid instruments/purchasers of
third party products provided it is ensured that there is adequate mechanism to
identify such walk-in customers who have frequent transactions with them and
ensure that they are allotted UCIC.

62. Introduction of New Technologies – Credit Cards/Debit Cards/

Smart Cards/Gift Cards/Mobile Wallet/ Net Banking/ Mobile
Banking/RTGS/ NEFT/ECS/IMPS etc.

Adequate attention shall be paid by REs to any money-laundering and financing of

terrorism threats that may arise from new or developing technologies and it shall
 42

be ensured that appropriate KYC procedures issued from time to time are duly
applied before introducing new products/services/technologies. Agents used for
marketing of credit cards shall also be subjected to due diligence and KYC measures.

63. Correspondent Banks

Banks shall have a policy approved by their Boards, or by a committee headed by the
Chairman/CEO/MD to lay down parameters for approving correspondent banking
relationships subject to the following conditions:

(a) Sufficient information in relation to the nature of business of the bank

including information on management, major business activities, level of
AML/CFT compliance, purpose of opening the account, identity of any third
party entities that will use the correspondent banking services, and
regulatory/supervisory framework in the bank’s home country shall be
gathered.
(b) Post facto approval of the Board at its next meeting shall be obtained for the
proposals approved by the Committee.
(c) The responsibilities of each bank with whom correspondent banking
relationship is established shall be clearly documented.
(d) In the case of payable-through-accounts, the correspondent bank shall be
satisfied that the respondent bank has verified the identity of the customers
having direct access to the accounts and is undertaking on-going 'due
diligence' on them.
(e) The correspondent bank shall ensure that the respondent bank is able to
provide the relevant customer identification data immediately on request.
(f) Correspondent relationship shall not be entered into with a shell bank.
(g) It shall be ensured that the correspondent banks do not permit their accounts
to be used by shell banks.
(h) Banks shall be cautious with correspondent banks located in jurisdictions
which have strategic deficiencies or have not made sufficient progress in
implementation of FATF Recommendations.

(i) Banks shall ensure that respondent banks have KYC/AML policies and
procedures in place and apply enhanced 'due diligence' procedures for
transactions carried out through the correspondent accounts.
 43

64. Wire transfer

REs shall ensure the following while effecting wire transfer:

(a) All cross-border wire transfers including transactions using credit or debit
card shall be accompanied by accurate and meaningful originator information
such as name, address and account number or a unique reference number, as
prevalent in the country concerned in the absence of account.
Exception: Interbank transfers and settlements where both the originator and
beneficiary are banks or financial institutions shall be exempt from the above
requirements.
(b) Domestic wire transfers of rupees fifty thousand and above shall be
accompanied by originator information such as name, address and account
number.
(c) Customer Identification shall be made if a customer is intentionally
structuring wire transfer below rupees fifty thousand to avoid reporting or
monitoring. In case of non-cooperation from the customer, efforts shall be
made to establish his identity and STR shall be made to FIU-IND.
(d) Complete originator information relating to qualifying wire transfers shall be
preserved at least for a period of five years by the ordering bank.
(e) A bank processing as an intermediary element of a chain of wire transfers
shall ensure that all originator information accompanying a wire transfer is
retained with the transfer.
(f) The receiving intermediary bank shall transfer full originator information
accompanying a cross-border wire transfer and preserve the same for at
least five years if the same cannot be sent with a related domestic wire
transfer, due to technical limitations.
(g) All the information on the originator of wire transfers shall be immediately made
available to appropriate law enforcement and/or prosecutorial authorities on
receiving such requests.
(h) Effective risk-based procedures to identify wire transfers lacking complete
originator information shall be in place at a beneficiary bank.
(i) Beneficiary bank shall report transaction lacking complete originator
information to FIU-IND as a suspicious transaction.
(j) The beneficiary bank shall seek detailed information of the fund remitter with the
ordering bank and if the ordering bank fails to furnish information on the
 44

remitter, the beneficiary shall consider restricting or terminating its business

relationship with the ordering bank.

65. Issue and Payment of Demand Drafts, etc.,

Any remittance of funds by way of demand draft, mail/telegraphic

transfer/NEFT/IMPS or any other mode and issue of travelers’ cheques for value of
rupees fifty thousand and above shall be effected by debit to the customer’s account
or against cheques and not against cash payment.

Further, the name of the purchaser shall be incorporated on the face of the demand
draft, pay order, banker’s cheque, etc., by the issuing bank. These instructions shall
take effect for such instruments issued on or after September 15, 2018.

66. 59Quoting of PAN

Permanent account number (PAN) or equivalent e-document thereof of customers

shall be obtained and verified while undertaking transactions as per the provisions of
Income Tax Rule 114B applicable to banks, as amended from time to time. Form 60
shall be obtained from persons who do not have PAN or equivalent e-document
thereof.

67. Selling Third party products

REs acting as agents while selling third party products as per regulations in force
from time to time shall comply with the following aspects for the purpose of these
directions:

(a) the identity and address of the walk-in customer shall be verified for
transactions above rupees fifty thousand as required under Section 13(e) of
this Directions.
(b) transaction details of sale of third party products and related records shall be
maintained as prescribed in Chapter VII Section 46.
(c) AML software capable of capturing, generating and analysing alerts for the
purpose of filing CTR/STR in respect of transactions relating to third party
products with customers including walk-in customers shall be available.
(d) transactions involving rupees fifty thousand and above shall be undertaken
only by:
• debit to customers’ account or against cheques; and
 45

• obtaining and verifying the PAN given by the account-based as well as

walk-in customers.
(e) Instruction at ‘d’ above shall also apply to sale of REs’ own products, payment
of dues of credit cards/sale and reloading of prepaid/travel cards and any
other product for rupees fifty thousand and above.

68. At-par cheque facility availed by co-operative banks

(a) The ‘at par’ cheque facility offered by commercial banks to co-operative banks
shall be monitored and such arrangements be reviewed to assess the risks
including credit risk and reputational risk arising therefrom.
(b) The right to verify the records maintained by the customer cooperative banks/
societies for compliance with the extant instructions on KYC and AML under
such arrangements shall be retained by banks.
(c) Cooperative Banks shall:
i. ensure that the ‘at par’ cheque facility is utilised only:
a. for their own use,
b. for their account-holders who are KYC complaint, provided that all
transactions of rupees fifty thousand or more are strictly by debit to the
customers’ accounts,
c. for walk-in customers against cash for less than rupees fifty thousand
per individual.
ii. maintain the following:
a. records pertaining to issuance of ‘at par’ cheques covering, inter alia,
applicant’s name and account number, beneficiary’s details and date of
issuance of the ‘at par’ cheque,
b. sufficient balances/drawing arrangements with the commercial bank
extending such facility for purpose of honouring such instruments.

iii. ensure that ‘At par’ cheques issued are crossed ‘account payee’
irrespective of the amount involved.

69. Issuance of Prepaid Payment Instruments (PPIs):

PPI issuers shall ensure that the instructions issued by Department of Payment and
Settlement System of Reserve Bank of India through their Master Direction are
strictly adhered to.
 46

70. Hiring of Employees and Employee training

(a) Adequate screening mechanism as an integral part of their personnel
recruitment/hiring process shall be put in place.
(b) On-going employee training programme shall be put in place so that the
members of staff are adequately trained in AML/CFT policy. The focus of
the training shall be different for frontline staff, compliance staff and staff
dealing with new customers. The front desk staff shall be specially trained
to handle issues arising from lack of customer education. Proper staffing of
the audit function with persons adequately trained and well-versed in
AML/CFT policies of the RE, regulation and related issues shall be ensured.

71. Adherence to Know Your Customer (KYC) guidelines by NBFCs/RNBCs and

persons authorised by NBFCs/RNBCs including brokers/agents etc.
(a) Persons authorised by NBFCs/ RNBCs for collecting the deposits and their
brokers/agents or the like, shall be fully compliant with the KYC guidelines
applicable to NBFCs/RNBCs.
(b) All information shall be made available to the Reserve Bank of India to verify
the compliance with the KYC guidelines and accept full consequences of any
violation by the persons authorised by NBFCs/RNBCs including
brokers/agents etc. who are operating on their behalf.
(c) The books of accounts of persons authorised by NBFCs/RNBCs including
brokers/agents or the like, so far as they relate to brokerage functions of the
company, shall be made available for audit and inspection whenever required.

Chapter XI
Repeal Provisions

72. With the issue of these directions, the instructions / guidelines contained in the
circulars mentioned in the Appendix, issued by the Reserve Bank stand repealed.
73. All approvals / acknowledgements given under the above circulars shall be
deemed as given under these directions.
74. All the repealed circulars are deemed to have been in force prior to the coming
into effect of these directions.
 47
60Annex I

Digital KYC Process

A. The RE shall develop an application for digital KYC process which shall be made
available at customer touch points for undertaking KYC of their customers and the
KYC process shall be undertaken only through this authenticated application of the
REs.

B. The access of the Application shall be controlled by the REs and it should be
ensured that the same is not used by unauthorized persons. The Application shall be
accessed only through login-id and password or Live OTP or Time OTP controlled
mechanism given by REs to its authorized officials.

C. The customer, for the purpose of KYC, shall visit the location of the authorized
official of the RE or vice-versa. The original OVD shall be in possession of the
customer.

D. The RE must ensure that the Live photograph of the customer is taken by the
authorized officer and the same photograph is embedded in the Customer
Application Form (CAF). Further, the system Application of the RE shall put a water-
mark in readable form having CAF number, GPS coordinates, authorized official’s
name, unique employee Code (assigned by REs) and Date (DD:MM:YYYY) and time
stamp (HH:MM:SS) on the captured live photograph of the customer.

E. The Application of the RE shall have the feature that only live photograph of the
customer is captured and no printed or video-graphed photograph of the customer is
captured. The background behind the customer while capturing live photograph
should be of white colour and no other person shall come into the frame while
capturing the live photograph of the customer.

F. Similarly, the live photograph of the original OVD or proof of possession of

Aadhaar where offline verification cannot be carried out (placed horizontally), shall
be captured vertically from above and water-marking in readable form as mentioned
above shall be done. No skew or tilt in the mobile device shall be there while
capturing the live photograph of the original documents.

G. The live photograph of the customer and his original documents shall be captured
in proper light so that they are clearly readable and identifiable.
 48

H. Thereafter, all the entries in the CAF shall be filled as per the documents and
information furnished by the customer. In those documents where Quick Response
(QR) code is available, such details can be auto-populated by scanning the QR code
instead of manual filing the details. For example, in case of physical Aadhaar/e-
Aadhaar downloaded from UIDAI where QR code is available, the details like name,
gender, date of birth and address can be auto-populated by scanning the QR
available on Aadhaar/e-Aadhaar.

I. Once the above mentioned process is completed, a One Time Password (OTP)
message containing the text that ‘Please verify the details filled in form before
sharing OTP’ shall be sent to customer’s own mobile number. Upon successful
validation of the OTP, it will be treated as customer signature on CAF. However, if
the customer does not have his/her own mobile number, then mobile number of
his/her family/relatives/known persons may be used for this purpose and be clearly
mentioned in CAF. In any case, the mobile number of authorized officer registered
with the RE shall not be used for customer signature. The RE must check that the
mobile number used in customer signature shall not be the mobile number of the
authorized officer.

J. The authorized officer shall provide a declaration about the capturing of the live
photograph of customer and the original document. For this purpose, the authorized
official shall be verified with One Time Password (OTP) which will be sent to his
mobile number registered with the RE. Upon successful OTP validation, it shall be
treated as authorized officer’s signature on the declaration. The live photograph of
the authorized official shall also be captured in this authorized officer’s declaration.

K. Subsequent to all these activities, the Application shall give information about the
completion of the process and submission of activation request to activation officer of
the RE, and also generate the transaction-id/reference-id number of the process.
The authorized officer shall intimate the details regarding transaction-id/reference-id
number to customer for future reference.

L. The authorized officer of the RE shall check and verify that:- (i) information
available in the picture of document is matching with the information entered by
authorized officer in CAF. (ii) live photograph of the customer matches with the photo
available in the document.; and (iii) all of the necessary details in CAF including
mandatory field are filled properly.;
 49

M. On Successful verification, the CAF shall be digitally signed by authorized officer

of the RE who will take a print of CAF, get signatures/thumb-impression of customer
at appropriate place, then scan and upload the same in system. Original hard copy
may be returned to the customer.

Banks may use the services of Business Correspondent (BC) for this process.
 50

Annex II

File No. 14014/01/2019/CFT

Government of India
Ministry of Home Affairs
CTCR Division
North Block, New Delhi.
Dated: the 2nd February, 2021
ORDER

Subject: - Procedure for implementation of Section 51A of the Unlawful

Activities (Prevention) Act, 1967.

Section 51A of the Unlawful Activities (Prevention) Act, 1967 (UAPA) reads
as under:-

"51A. For the prevention of, and for coping with terrorist activities, the Central
Government shall have power to —

a) freeze, seize or attach funds and other financial assets or economic

resources held by, on behalf of or at the direction of the individuals or
entities listed in the Schedule to the Order, or any other person engaged in
or suspected to be engaged in terrorism;
b) prohibit any individual or entity from making any funds, financial assets or
economic resources or related services available for the benefit of the
individuals or entities listed in the Schedule to the Order or any other
person engaged in or suspected to be engaged in terrorism;
c) prevent the entry into or the transit through India of individuals listed in the
Schedule to the Order or any other person engaged in or suspected to be
engaged in terrorism".

The Unlawful Activities (Prevention) Act, 1967 defines "Order" as under: -

"Order" means the Prevention and Suppression of Terrorism (Implementation

of Security Council Resolutions) Order, 2007, as may be amended from time to time.

2. In order to ensure expeditious and effective implementation of the provisions of

Section 51A, a revised procedure is outlined below in supersession of earlier orders
and guidelines on the subject:

3. Appointment and communication details of the UAPA Nodal Officers:

3.1 The Joint Secretary (CTCR), Ministry of Home Affairs would be the Central
[designated] Nodal Officer for the UAPA [Telephone Number: 011-23092548, 011-
23092551 (Fax), email address: jsctcr-mha@gov.in].

3.2 The Ministry of External Affairs, Department of Economic Affairs, Ministry of

Corporate Affairs, Foreigners Division of MHA, FIU-IND, Central Board of Indirect
Taxes and Customs (CBIC) and Financial Regulators (RBI, SEBI and IRDA) shall
 51

appoint a UAPA Nodal Officer and communicate the name and contact details to the
Central [designated] Nodal Officer for the UAPA.

3.4 All the States and UTs shall appoint a UAPA Nodal Officer preferably of the rank
of the Principal Secretary/Secretary, Home Department and communicate the name
and contact details to the Central [designated] Nodal Officer for the UAPA.

3.5 The Central [designated] Nodal Officer for the UAPA shall maintain the
consolidated list of all UAPA Nodal Officers and forward the list to all other UAPA
Nodal Officers, in July every year or as and when the list is updated and shall cause
the amended list of UAPA Nodal Officers circulated to all the Nodal Officers.

3.6 The Financial Regulators shall forward the consolidated list of UAPA Nodal
Officers to the banks, stock exchanges/depositories, intermediaries regulated by
SEBI and insurance companies.

3.7 The Regulators of the real estate agents, dealers in precious metals & stones
(DPMS) and DNFBPs shall forward the consolidated list of UAPA Nodal Officers to
the real estate agents, dealers in precious metals & stones (DPMS) and DNFBPs.

4. Communication of the list of designated individuals/entities:

4.1 The Ministry of External Affairs shall update the list of individuals and entities
subject to the UN sanction measures whenever changes are made in the lists by the
UNSC 1267 Committee pertaining to Al Qaida and Da’esh and the UNSC 1988
Committee pertaining to Taliban. On such revisions, the Ministry of External Affairs
would electronically forward the changes without delay to the designated Nodal
Officers in the Ministry of Corporate Affairs, CBIC, Financial Regulators, FIU–IND,
CTCR Division and Foreigners Division in MHA.

4.2 The Financial Regulators shall forward the list of designated persons as
mentioned in Para 4(i) above, without delay to the banks, stock exchanges/
depositories, intermediaries regulated by SEBI and insurance companies.

4.3 The Central [designated] Nodal Officer for the UAPA shall forward the
designated list as mentioned in Para 4(i) above, to all the UAPA Nodal Officers of
States/UTs without delay.

4.4 The UAPA Nodal Officer in Foreigners Division of MHA shall forward the
designated list as mentioned in Para 4(i) above, to the immigration authorities and
security agencies without delay.

4.5 The Regulators of the real estate agents, dealers in precious metals & stones
(DPMS) and DNFBPs shall forward the list of designated persons as mentioned in
Para 4(i) above, to the real estate agents, dealers in precious metals & stones
(DPMS) and DNFBPs without delay.

5. Regarding funds, financial assets or economic resources or related

services held in the form of bank accounts, stocks or Insurance
policies etc.
 52

5.1 The Financial Regulators will issue necessary guidelines to banks, stock
exchanges/depositories, intermediaries regulated by the SEBI and insurance
companies requiring them -

(i) To maintain updated designated lists in electronic form and run a check on the
given parameters on a daily basis to verify whether individuals or entities listed in the
Schedule to the Order, hereinafter, referred to as designated individuals/entities are
holding any funds, financial assets or economic resources or related services held in
the form of bank accounts, stocks, Insurance policies etc., with them.

(ii) In case, the particulars of any of their customers match with the particulars of
designated individuals/entities, the banks, stock exchanges/depositories,
intermediaries regulated by SEBI, insurance companies shall immediately inform
full particulars of the funds, financial assets or economic resources or related
services held in the form of bank accounts, stocks or Insurance policies etc., held by
such customer on their books to the Central [designated] Nodal Officer for the
UAPA, at Fax No.011-23092551 and also convey over telephone No. 011-
23092548. The particulars apart from being sent by post shall necessarily be
conveyed on email id: jsctcr-mha@gov.in.

(iii) The banks, stock exchanges/depositories, intermediaries regulated by SEBI and

insurance companies shall also send a copy of the communication mentioned in 5.1
(ii) above to the UAPA Nodal Officer of the State/UT where the account is held and
to Regulators and FIU-IND, as the case may be, without delay.

(iv) In case, the match of any of the customers with the particulars of designated
individuals/entities is beyond doubt, the banks, stock exchanges/depositories,
intermediaries regulated by SEBI and insurance companies shall prevent such
designated persons from conducting financial transactions, under intimation to the
Central [designated] Nodal Officer for the UAPA at Fax No.011-23092551 and also
convey over telephone No.011-23092548. The particulars apart from being sent by
post should necessarily be conveyed on e-mail id: jsctcr-mha@gov.in, without delay.

(v) The banks, stock exchanges/depositories, intermediaries regulated by SEBI, and

insurance companies shall file a Suspicious Transaction Report (STR) with FIU-IND
covering all transactions in the accounts, covered under Paragraph 5.1(ii) above,
carried through or attempted as per the prescribed format.
5.2 On receipt of the particulars, as referred to in Paragraph 5 (i) above, the
Central [designated] Nodal Officer for the UAPA would cause a verification to be
conducted by the State Police and/or the Central Agencies so as to ensure that the
individuals/ entities identified by the banks, stock exchanges/depositories,
intermediaries and insurance companies are the ones listed as designated
individuals/ entities and the funds, financial assets or economic resources or related
services, reported by banks, stock exchanges/depositories, intermediaries regulated
by SEBI and insurance companies are held by the designated individuals/entities.
This verification would be completed expeditiously from the date of receipt of such
particulars.

5.3 In case, the results of the verification indicate that the properties are
owned by or are held for the benefit of the designated individuals/entities, an orders
to freeze these assets under Section 51A of the UAPA would be issued by the
 53

Central [designated] nodal officer for the UAPA without delay and conveyed
electronically to the concerned bank branch, depository and insurance company
under intimation to respective Regulators and FIU-IND. The Central [designated]
nodal officer for the UAPA shall also forward a copy thereof to all the Principal
Secretaries/Secretaries, Home Department of the States/UTs and all UAPA nodal
officers in the country, so that any individual or entity may be prohibited from
making any funds, financial assets or economic resources or related services
available for the benefit of the designated individuals/ entities or any other person
engaged in or suspected to be engaged in terrorism. The Central [designated]
Nodal Officer for the UAPA shall also forward a copy of the order to all Directors
General of Police/ Commissioners of Police of all States/UTs for initiating action
under the provisions of the Unlawful Activities (Prevention) Act, 1967.

The order shall be issued without prior notice to the designated

individual/entity.

6. Regarding financial assets or economic resources of the nature of

immovable properties:

6.1 The Central [designated] Nodal Officer for the UAPA shall electronically forward
the designated list to the UAPA Nodal Officers of all States and UTs with request to
have the names of the designated individuals/entities, on the given parameters,
verified from the records of the office of the Registrar performing the work of
registration of immovable properties in their respective jurisdiction, without delay.

6.2 In case, the designated individuals/entities are holding financial assets or

economic resources of the nature of immovable property and if any match with the
designated individuals/entities is found, the UAPA Nodal Officer of the State/UT
would cause communication of the complete particulars of such individual/entity
along with complete details of the financial assets or economic resources of the
nature of immovable property to the Central [designated] Nodal Officer for the UAPA
without delay at Fax No. 011-23092551 and also convey over telephone No. 011-
23092548. The particulars apart from being sent by post would necessarily be
conveyed on email id: jsctcr-mha@gov.in.

6.3 The UAPA Nodal Officer of the State/UT may cause such inquiry to be
conducted by the State Police so as to ensure that the particulars sent by the
Registrar performing the work of registering immovable properties are indeed of
these designated individuals/entities. This verification shall be completed without
delay and shall be conveyed within 24 hours of the verification, if it matches with the
particulars of the designated individual/entity to the Central [designated] Nodal
Officer for the UAPA at the given Fax, telephone numbers and also on the email id.

6.4 The Central [designated] Nodal Officer for the UAPA may also have the
verification conducted by the Central Agencies. This verification would be completed
expeditiously.

6.5 In case, the results of the verification indicates that the particulars match
with those of designated individuals/entities, an order under Section 51A of the
UAPA shall be issued by the Central [designated] Nodal Officer for the UAPA without
delay and conveyed to the concerned Registrar performing the work of registering
 54

immovable properties and to FIU-IND under intimation to the concerned UAPA Nodal
Officer of the State/UT.

The order shall be issued without prior notice to the designated

individual/entity.

6.6 Further, the UAPA Nodal Officer of the State/UT shall cause to monitor the
transactions/ accounts of the designated individual/entity so as to prohibit any
individual or entity from making any funds, financial assets or economic resources or
related services available for the benefit of the individuals or entities listed in the
Schedule to the Order or any other person engaged in or suspected to be engaged
in terrorism. The UAPA Nodal Officer of the State/UT shall, upon becoming aware of
any transactions and attempts by third party immediately bring to the notice of the
DGP/Commissioner of Police of the State/UT for initiating action under the
provisions of the Unlawful Activities (Prevention) Act, 1967.

7. Regarding the real-estate agents, dealers of precious metals/stones (DPMS)

and other Designated Non-Financial Businesses and Professions (DNFBPs):

(i) The Designated Non-Financial Businesses and Professions (DNFBPs), inter alia,
include casinos, real estate agents, dealers in precious metals/stones (DPMS),
lawyers/notaries, accountants, company service providers and societies/ firms and
non-profit organizations. The list of designated entities/individuals should be
circulated to all DNFBPs by the concerned Regulators without delay.

(ii) The CBIC shall advise the dealers of precious metals/stones (DPMS) that if any
designated individual/entity approaches them for sale/purchase of precious
metals/stones or attempts to undertake such transactions the dealer should not carry
out such transaction and without delay inform the CBIC, who in turn follow the
similar procedure as laid down in the paragraphs 6.2 to 6.5 above.

(iii) The UAPA Nodal Officer of the State/UT shall advise the Registrar of Societies/
Firms/ non-profit organizations that if any designated individual/ entity is a
shareholder/ member/ partner/ director/ settler/ trustee/ beneficiary/ beneficial owner
of any society/ partnership firm/ trust/ non-profit organization, then the Registrar
should inform the UAPA Nodal Officer of the State/UT without delay, who will, in
turn, follow the procedure as laid down in the paragraphs 6.2 to 6.5 above. The
Registrar should also be advised that no societies/ firms/ non-profit organizations
should be allowed to be registered, if any of the designated individual/ entity is a
director/ partner/ office bearer/ trustee/ settler/ beneficiary or beneficial owner of
such juridical person and in case such request is received, then the Registrar shall
inform the UAPA Nodal Officer of the concerned State/UT without delay, who will, in
turn, follow the procedure laid down in the paragraphs 6.2 to 6.5 above.

(iv) The UAPA Nodal Officer of the State/UT shall also advise appropriate
department of the State/UT, administering the operations relating to Casinos, to
ensure that the designated individuals/ entities should not be allowed to own or have
beneficial ownership in any Casino operation. Further, if any designated individual/
entity visits or participates in any game in the Casino and/ or if any assets of such
designated individual/ entity is with the Casino operator, and of the particulars of any
client matches with the particulars of designated individuals/ entities, the Casino
 55

owner shall inform the UAPA Nodal Officer of the State/UT without delay, who shall
in turn follow the procedure laid down in paragraph 6.2 to 6.5 above.

(v) The Ministry of Corporate Affairs shall issue an appropriate order to the Institute
of Chartered Accountants of India, Institute of Cost and Works Accountants of India
and Institute of Company Secretaries of India (ICSI) requesting them to sensitize
their respective members to the provisions of Section 51A of UAPA, so that if any
designated individual/entity approaches them, for entering/ investing in the financial
sector and/or immovable property, or they are holding or managing any assets/
resources of Designated individual/ entities, then the member shall convey the
complete details of such designated individual/ entity to UAPA Nodal Officer in the
Ministry of Corporate Affairs who shall in turn follow the similar procedure as laid
down in paragraph 6.2 to 6.5 above.

(vi) The members of these institutes should also be sensitized that if they have
arranged for or have been approached for incorporation/ formation/ registration of
any company, limited liability firm, partnership firm, society, trust, association where
any of designated individual/ entity is a director/ shareholder/ member of a company/
society/ association or partner in a firm or settler/ trustee or beneficiary of a trust or a
beneficial owner of a juridical person, then the member of the institute should not
incorporate/ form/ register such juridical person and should convey the complete
details of such designated individual/ entity to UAPA Nodal Officer in the Ministry of
Corporate Affairs who shall in turn follow the similar procedure as laid down in
paragraph 6.2 to 6.5 above.

(vii) In addition, the member of the ICSI be sensitized that if he/she is Company
Secretary or is holding any managerial position where any of designated individual/
entity is a Director and/or Shareholder or having beneficial ownership of any such
juridical person then the member should convey the complete details of such
designated individual/ entity to UAPA Nodal Officer in the Ministry of Corporate
Affairs who shall in turn follow the similar procedure as laid down in paragraph 6.2 to
6.5 above.

(viii) The Registrar of Companies (ROC) may be advised that in case any
designated individual/ entity is a shareholder/ director/ whole time director in any
company registered with ROC or beneficial owner of such company, then the ROC
should convey the complete details of such designated individual/ entity, as per the
procedure mentioned in paragraph 8 to 10 above. This procedure shall also be
followed in case of any designated individual/ entity being a partner of Limited
Liabilities Partnership Firms registered with ROC or beneficial owner of such firms.
Further the ROC may be advised that no company or limited liability Partnership firm
shall be allowed to be registered if any of the designated individual/ entity is the
Director/ Promoter/ Partner or beneficial owner of such company or firm and in case
such a request received the ROC should inform the UAPA Nodal Officer in the
Ministry of Corporate Affairs who in turn shall follow the similar procedure as laid
down in paragraph 6.2 to 6.5 above.
 56

8. Regarding implementation of requests received from foreign countries

under U.N. Security Council Resolution 1373 of 2001:

8.1 The U.N. Security Council Resolution No.1373 of 2001 obligates countries to
freeze without delay the funds or other assets of persons who commit, or attempt to
commit, terrorist acts or participate in or facilitate the commission of terrorist acts; of
entities owned or controlled directly or indirectly by such persons; and of persons
and entities acting on behalf of, or at the direction of such persons and entities,
including funds or other assets derived or generated from property owned or
controlled, directly or indirectly, by such persons and associated persons and
entities. Each individual country has the authority to designate the persons and
entities that should have their funds or other assets frozen. Additionally, to ensure
that effective cooperation is developed among countries, countries should examine
and give effect to, if appropriate, the actions initiated under the freezing mechanisms
of other countries.

8.2 To give effect to the requests of foreign countries under the U.N. Security
Council Resolution 1373, the Ministry of External Affairs shall examine the requests
made by the foreign countries and forward it electronically, with their comments, to
the Central [designated] Nodal Officer for the UAPA for freezing of funds or other
assets.

8.3 The Central [designated] Nodal Officer for the UAPA shall cause the request to
be examined without delay, so as to satisfy itself that on the basis of applicable legal
principles, the requested designation is supported by reasonable grounds, or a
reasonable basis, to suspect or believe that the proposed designee is a terrorist, one
who finances terrorism or a terrorist organization, and upon his satisfaction, request
would be electronically forwarded to the Nodal Officers in Regulators, FIU-IND and
to the Nodal Officers of the States/UTs. The proposed designee, as mentioned
above would be treated as designated individuals/entities.

9. Upon receipt of the requests by these Nodal Officers from the Central
[designated] Nodal Officer for the UAPA, the similar procedure as enumerated at
paragraphs 5 and 6 above shall be followed.

The freezing orders shall be issued without prior notice to the designated
persons involved.

10. Regarding exemption, to be granted to the above orders in accordance

with UNSCR 1452.

10.1 The above provisions shall not apply to funds and

other financial assets or economic resources that have been determined by the
Central [designated] nodal officer of the UAPA to be:-

(a) necessary for basic expenses, including payments for foodstuff, rent or
mortgage, medicines and medical treatment, taxes, insurance premiums and public
utility charges, or exclusively for payment of reasonable professional fees and
reimbursement of incurred expenses associated with the provision of legal services
or fees or service charges for routine holding or maintenance of frozen funds or
other financial assets or economic resources, after notification by the MEA of the
 57

intention to authorize, where appropriate, access to such funds, assets or resources

and in the absence of a negative decision within 48 hours of such notification;

(b) necessary for extraordinary expenses, provided that such determination

has been notified by the MEA;

10.2. The addition may be allowed to accounts of the designated individuals/ entities
subject to the provisions of paragraph 10 of:

(a) interest or other earnings due on those accounts, or

(b) payments due under contracts, agreements or obligations that arose prior
to the date on which those accounts became subject to the provisions of resolutions
1267 (1999), 1333 (2000), or 1390 (2002),

Provided that any such interest, other earnings and payments continue to be
subject to those provisions;

11. Regarding procedure for unfreezing of funds, financial assets or

economic resources or related services of individuals/entities inadvertently
affected by the freezing mechanism upon verification that the person or entity
is not a designated person:

11.1 Any individual or entity, if it has evidence to prove that the freezing of
funds, financial assets or economic resources or related services, owned/held by
them has been inadvertently frozen, they shall move an application giving the
requisite evidence, in writing, to the concerned bank, stock exchanges/ depositories,
intermediaries regulated by SEBI, insurance companies, Registrar of Immovable
Properties, ROC, Regulators of DNFBPs and the UAPA Nodal Officers of State/UT.

11.2 The banks, stock exchanges/depositories, intermediaries regulated by

SEBI, insurance companies, Registrar of Immovable Properties, ROC, Regulators of
DNFBPs and the State/ UT Nodal Officers shall inform and forward a copy of the
application together with full details of the asset frozen given by any individual or
entity informing of the funds, financial assets or economic resources or related
services have been frozen inadvertently, to the Central [designated] Nodal Officer for
the UAPA as per the contact details given in Paragraph 3.1 above, within two working
days.

11.3 The Central [designated] Nodal Officer for the UAPA shall cause such
verification, as may be required on the basis of the evidence furnished by the
individual/entity, and, if satisfied, he/she shall pass an order, without delay,
unfreezing the funds, financial assets or economic resources or related services,
owned/held by such applicant, under intimation to the concerned bank, stock
exchanges/depositories, intermediaries regulated by SEBI, insurance company,
Registrar of Immovable Properties, ROC, Regulators of DNFBPs and the UAPA
Nodal Officer of State/UT. However, if it is not possible for any reason to pass an
Order unfreezing the assets within 5 working days, the Central [designated] Nodal
Officer for the UAPA shall inform the applicant expeditiously.
 58

12. Regarding prevention of entry into or transit through India:

12.1 As regards prevention of entry into or transit through India of the designated
individuals, the UAPA Nodal Officer in the Foreigners Division of MHA, shall forward
the designated lists to the immigration authorities and security agencies with a
request to prevent the entry into or the transit through India. The order shall take
place without prior notice to the designated individuals/entities.

12.2 The immigration authorities shall ensure strict compliance of the order and also
communicate the details of entry or transit through India of the designated
individuals as prevented by them to the UAPA Nodal Officer in Foreigners Division
of MHA.

13. Procedure for communication of compliance of action taken under

Section 51A: The Central [designated] Nodal Officer for the UAPA and the Nodal
Officer in the Foreigners Division, MHA shall furnish the details of funds, financial
assets or economic resources or related services of designated individuals/entities
frozen by an order, and details of the individuals whose entry into India or transit
through India was prevented, respectively, to the Ministry of External Affairs for
onward communication to the United Nations.

14. Communication of the Order issued under Section 51A of Unlawful

Activities (Prevention) Act, 1967: The order issued under Section 51A of the
Unlawful Activities (Prevention) Act, 1967 by the Central [designated] Nodal Officer
for the UAPA relating to funds, financial assets or economic resources or related
services, shall be communicated to all the UAPA nodal officers in the country, the
Regulators of Financial Services, FIU-IND and DNFBPs, banks, depositories/stock
exchanges, intermediaries regulated by SEBI, Registrars performing the work of
registering immovable properties through the UAPA Nodal Officer of the State/UT.

15. All concerned are requested to ensure strict compliance of this order.

(Ashutosh Agnihotri)
Joint Secretary to the Government of India
To,

1) Governor, Reserve Bank of India, Mumbai

2) Chairman, Securities & Exchange Board of India, Mumbai
3) Chairman, Insurance Regulatory and Development Authority, Hyderabad.
4) Foreign Secretary, Ministry of External Affairs, New Delhi.
5) Finance Secretary, Ministry of Finance, New Delhi.
6) Revenue Secretary, Department of Revenue, Ministry of Finance, New Delhi.
7) Secretary, Ministry of Corporate Affairs, New Delhi
8) Chairman, Central Board of Indirect Taxes & Customs, New Delhi.
9) Director, Intelligence Bureau, New Delhi.
10) Additional Secretary, Department of Financial Services, Ministry of Finance,
New Delhi.
11) Chief Secretaries of all States/Union Territories
12) Principal Secretary (Home)/Secretary (Home) of all States/ Union
 59

Territories
13) Directors General of Police of all States & Union Territories
14) Director General of Police, National Investigation Agency, New Delhi.
15) Commissioner of Police, Delhi.
16) Joint Secretary (Foreigners), Ministry of Home Affairs, New Delhi.
17) Joint Secretary (Capital Markets), Department of Economic Affairs, Ministry
of Finance, New Delhi.
18) Joint Secretary (Revenue), Department of Revenue, Ministry of Finance,
New Delhi.
19) Director (FIU-IND), New Delhi.

Copy for information to: -

1. Sr. PPS to HS
2. PS to SS (IS)
 60

Annex III
KYC documents for eligible FPIs under PIS

FPI Type
Document Type Category I Category II Category III
Constitutive Mandatory Mandatory Mandatory
Documents
(Memorandu
m and
Articles of
Association,
Certificate of
Incorporation
etc.)
Proof of Mandatory Mandatory Mandatory
Address (Power of (Power of other than
Attorney {PoA} Attorney Power of
mentioning the mentioning the Attorney
Entity Level address is address is
acceptable as acceptable as
address proof) address proof)
PAN 61 Mandatory Mandatory Mandatory
Financial Exempted * Exempted * Mandatory
Data
SEBI Mandatory Mandatory Mandatory
Registration
Certificate
Board Exempted * Mandatory Mandatory
Resolution
@@
List Mandatory Mandatory Mandatory
Proof of Exempted * Exempted * Entity
Identity declares* on
Senior letter head
Manageme full name,
nt nationality,
(Whole date of birth
Time or submits
Directors/ photo identity
Partners/ proof
Trustees/ Proof of Exempted * Exempted * Declaration
etc.) Address on Letter
Head *
Photographs Exempted Exempted Exempted *
 61

List and Mandatory – list Mandatory - list Mandatory

Signatures of Global of Global
Custodian Custodian
signatories can signatories can
be given in case be given in case
of PoA to Global of PoA to Global
Authorized Custodian Custodian
Signatories Proof of Exempted * Exempted * Mandatory
Identity
Proof of Exempted * Exempted * Declaration
Address on Letter
Head *
Photographs Exempted Exempted Exempted *
List Exempted * Mandatory (can Mandatory
declare “no
UBO over 25%”)
Ultimate Proof of Exempted * Exempted * Mandatory
Beneficial Identity
Owner Exempted * Exempted *
Proof of Declaration
(UBO)
Address on Letter
Head *
Photographs Exempted Exempted Exempted *

* Not required while opening the bank account. However, FPIs concerned may
submit an undertaking that upon demand by Regulators/Law Enforcement Agencies
the relative document/s would be submitted to the bank.
@@ FPIs from certain jurisdictions where the practice of passing Board Resolution
for the purpose of opening bank accounts etc. is not in vogue, may submit ‘Power of
Attorney granted to Global Custodian/Local Custodian in lieu of Board Resolution’
 62

Category Eligible Foreign Investors

I. Government and Government related foreign investors
such as Foreign Central Banks, Governmental Agencies,
Sovereign Wealth Funds, International/ Multilateral
Organizations/ Agencies.
II. a) Appropriately regulated broad based funds such as
Mutual Funds, Investment Trusts, Insurance
/Reinsurance Companies, Other Broad Based Funds
etc.
b) Appropriately regulated entities such as Banks, Asset
Management Companies, Investment Managers/
Advisors, Portfolio Managers etc.
c) Broad based funds whose investment manager is
appropriately regulated.
d) University Funds and Pension Funds.
e) University related Endowments already registered with
SEBI as FII/Sub Account.
III. All other eligible foreign investors investing in India under
PIS route not eligible under Category I and II such as
Endowments, Charitable Societies/Trust, Foundations,
Corporate Bodies, Trusts, Individuals, Family Offices, etc.
 63

Appendix
List of Circulars or part thereof repealed with the issuance of Master Direction

Sr.No. Circular No. Date

1. DBOD.BP.BC.92/C.469-76 August 12, 1976

2. DBOD.GC.BC.62/c.408(A)/87 November 11, 1987

3. DBOD.BP.BC.114/C.469 (81)-91 April 19, 1991

4. DBOD.FMC.No.153/27.01.003/93-94 September 1, 1993

5. DBOD.GC.BC.193/17.04.001/93 November 18, 1993

6. DBOD.GC.BC.202/17.04.001/93 December 6, 1993

7. DBOD.No.GC.BC.46/17.04.001 April 22, 1994

8. DBOD.BP.BC.106/21.01.001/94 September 23,1994

9. DBOD.BP.BC.102/21.01.001/95 September 20, 1995

10. DBOD.BP.BC.42/21.01.001/96 April 6, 1996

11. DBOD.No.BP.BC.12/21.01.023/98 February 11, 1998

12. DBOD.BP.52/21.01.001/2001-02 December 5, 2001

13. DBOD.AML.BC.89/14.01.001/2001-02 April 15, 2002

14. DBOD.AML.BC.No.102/14.01.001/2001-02 May 10, 2002

15. DBOD.AML.BC.18/14.01.001/2002-03 August 16, 2002

16. DBOD.NO.AML.BC.58/14.01.001/2004-05 November 29, 2004

17. DBOD.NO.AML.BC.28 /14.01.001/2005-06 August 23, 2005

18. DBOD.NO.AML.BC.63/14.01.001/2005-06 February 15, 2006

19. DBOD.AML.BC. No.77/14.01.001 /2006-07 April 13, 2007

20. DBOD.AML.BC.No. 63/14.01.001/2007-08 February 18, 2008

21. DBOD.AML.BC.No. 85/14.01.001/2007 -08 May 22, 2008

22. DBOD.AML.BC.No.12/14.01.001/2008-09 July 1, 2008

23. DBOD.AML.BC.No.2/14.01.001/2009-10 July 1, 2009

24. DBOD.AML.BC.No.43/14.01.001/2009-10 September 11, 2009

 64

25. DBOD.AML.BC.No.44/14.01.001/2009-10 September 17, 2009

26. DBOD.AML.BC.No.68/14.01.001/2009-10 January 12, 2010

27. DBOD.AML.BC.No.80/14.01.001/2009-10 March 26, 2010

28. DBOD.AML.BC.No.95/14.01.001/2009-10 April 23, 2010

29. DBOD.AML.BC.No.108/14.01.001/2009-10 June 9, 2010

30. DBOD.AML.BC.No.109/14.01.001/2009-10 June 10, 2010

31. DBOD.AML.BC.No.111/14.01.001/2009-10 June 15, 2010

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 73

List of Circulars Repealed Partially, with the issuance of Master Direction

Sr.No. Circular No. Date

1. DBOD.BP.BC.57/21.01.001/95 – Paragraph 2(b) May 4, 1995

2. DBS.FGV.BC.56.23.04.001/98-99 June 21, 1999

Paragraph “(b) Concept of "Know Your Customer"
(para. 9.2)”

1
Inserted vide Amendment dated April 20, 2018.
2
Amended vide amendment dated January 9, 2020.
3
Amended vide amendment dated May 29, 2019.
4
Amended vide amendment dated January 9, 2020.
5
Inserted vide amendment dated January 9, 2020.
6
Inserted vide amendment dated January 9, 2020.
7
Inserted vide amendment dated January 9, 2020.
8
Inserted vide amendment dated January 9, 2020.
9
Inserted vide amendment dated May 29, 2019.
10
Amended vide amendment dated January 9, 2020.
11
Amended vide amendment dated May 29, 2019.
12
Amended vide amendment dated May 10, 2021
13
Amended vide Gazette Notification G.S.R. 538(E) regarding PML Second amendment Rules dated June 1, 2017. Before
amendment, it read as: “Customer Due Diligence (CDD)” means identifying and verifying the customer and the beneficial owner
using ‘Officially Valid Documents’ as a ‘proof of identity’ and a ‘proof of address”.
14
Inserted vide amendment dated May 29, 2019.
15
Inserted vide amendment dated April 20, 2020
16
Inserted vide amendment dated January 9, 2020.
17
Inserted vide amendment dated January 9, 2020.
18
Amended vide Gazette Notification G.S.R. 544(E) regarding PML Second amendment Rules 2015 dated July 7, 2015. Before
amendment, it read as: “Necessary information of such customers’ due diligence carried out by the third party is immediately
obtained by REs”.
19
Deleted vide amendment dated May 29, 2019.
20
Amended vide amendment dated January 9, 2020.
21
Amended vide amendment dated May 10, 2021
22
Amended vide amendment dated May 29, 2019.
23
Amended vide amendment dated May 10, 2021
24
Deleted vide amendment dated April 20, 2018. Deleted portion to read as: In case the person who proposes to open an
account does not have an OVD as ‘proof of address’, such person shall provide OVD of the relative as provided at sub-section
77 of Section 2 of the Companies Act, 2013, read with Rule 4 of Companies (Specification of definitions details) Rules, 2014,
with whom the person is staying, as the ‘proof of address’ Explanation: A declaration from the relative that the said person is a
relative and is staying with him/her shall be obtained.
25
Deleted vide amendment dated April 20, 2018. Deleted portion to read as: “In cases where a customer categorised as ‘low
risk’, expresses inability to complete the documentation requirements on account of any reason that the REs consider to be
genuine, and where it is essential not to interrupt the normal conduct of business, REs shall, at their option, complete the
verification of identity of the customer within a period of six months from the date of establishment of the relationship.”
26
Deleted vide amendment dated April 20, 2018. Deleted portion to read as: In respect of customers who are categorised as
‘low risk’ and are not able to produce any of the OVDs mentioned at Section 3(a)(vi) of Chapter I and where ‘simplified
procedure’ is applied, REs shall, accept any one document from each of the two additional sets of documents listed under the
two provisos of sub-Rule 2(1)(d). Explanation: During the periodic review, if the ‘low risk’ category customer for whom
simplified procedure is applied, is re-categorised as ‘moderate or ‘’high’ risk category, then REs shall obtain one of the six
OVDs listed at Section 3(a)(vi) of these Directions for proof of identity and proof of address immediately. In the event such a
customer fails to submit such an OVD, REs shall initiate action as envisaged in Section 39 of these Directions.
27
Amended vide amendment dated January 9, 2020.
28
Inserted vide Gazette Notification G.S.R. 1038(E) regarding PML Third amendment Rules dated August 21, 2017.
29
Inserted vide Gazette Notification G.S.R. 381(E) dated May 28, 2019.
30
Inserted vide amendment dated March 31, 2020.
31
Amended vide amendment dated May 29, 2019.
32
Deleted vide amendment dated April 20, 2018 and shifted to Section 10. Deleted/shifted portion to read as: “If an existing
KYC compliant customer of a RE desires to open another account with the same RE, there shall be no need for a fresh CDD
exercise.”
 74

33
Amended vide Gazette Notification G.S.R. 538(E) regarding PML Second amendment Rules dated June 1, 2017. Deleted
portion of Section 26 is as follows: “and a self-declaration from the account holder about his/her current address is obtained in
such cases.
34
Amended vide amendment dated May 29, 2019.
35
Amended vide amendment dated May 29, 2019.
36
Inserted vide amendment dated April 20, 2018.
37
Amended vide amendment dated January 9, 2020.
38
Inserted vide amendment dated May 29, 2019.
39
Amended vide amendment dated January 9, 2020.
40
Amended vide amendment dated January 9, 2020.
41
Inserted vide amendment dated May 29, 2019.
42
Amended vide amendment dated January 9, 2020.
43
Amended vide amendment dated January 9, 2020.
44
Inserted vide amendment dated May 29, 2019.
45
Amended vide amendment dated January 9, 2020.
46
Amended vide amendment dated January 9, 2020.
47
Inserted vide amendment dated May 29, 2019.
48
Amended vide amendment dated January 9, 2020.
49
Amended vide amendment dated January 9, 2020.
50
Amended vide amendment dated May 10, 2021
51
Amended vide amendment dated January 9, 2020.
52
Amended vide amendment dated January 9, 2020.
53
Amended vide amendment dated May 29, 2019.
54
Amended vide amendment dated April 1, 2021
55
Amended vide amendment dated March 23, 2021
56
Amended vide amendment dated March 23, 2021
57
Amended vide amendment dated May 29, 2019.
58
Amended vide amendment dated December 18, 2020
59
Amended vide amendment dated January 9, 2020.
60
Inserted vide amendment dated January 9, 2020.
61
Amended vide amendment dated April 20, 2018. Deleted Portion of read as: ‘Card’