FORM 1.

1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
PARTICIPATE IN WORKPLACE COMMUNICATION
Obtain and convey workplace information 
Speak English at a basic operational level 
Participate in workplace meetings and discussions 
Complete relevant work related documents 
WORK IN TEAM ENVIRONMENT
Describe team role and scope 
Identify own role and responsibility within team 
Work as a team member 
Work effectively with colleagues 
Work in socially diverse environment 
PRACTICE CAREER PROFESSIONALISM
Integrate personal objectives with organizational goals 
Set and meet work priorities 
Maintain professional growth and development 

PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

Identify hazards and risks 

Evaluate hazards and risks 

Control hazards and risks 

Maintain OHS awareness 

Perform basic first-aid procedures 

 COMMON COMPETENCIES
CAN I…? YES NO
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
Seek information on the industry 
Update industry knowledge 
Develop and update local knowledge 
Promote products and services to customers 
OBSERVE WORKPLACE HYGIENE PROCEDURES
Follow hygiene procedures 
Identify and prevent hygiene risks 
PERFORM COMPUTER OPERATIONS
Plan and prepare for task to be undertaken 
Input data into computer 
Access information using computer 
Produce/output data using computer system 
Maintain computer equipment and systems 
PERFORM WORKPLACE AND SAFETY PRACTICES
Follow workplace procedures for health, safety and security 
practices
Perform child protection duties relevant to the tourism 
industry
Observe and monitor people 
Deal with emergency situations 
Maintain safe personal presentation standards 
PROVIDE EFFECTIVE CUSTOMER SERVICE
Greet customer 
Identify needs of customers 
Deliver service to customer 
Handle queries through use of common business tools and 
technology
Handle complaints/ conflict situations, evaluation and 
recommendations
CORE COMPETENCIES
CAN I…? YES NO
PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE
Take table reservations 
Prepare service stations and equipment 

Set up the tables in the dining area 

Set the mood/ambiance of the dining area 
WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
Welcome and greet guests 
Seat the guests 
Take food and beverage orders 
Liaise between kitchen and service areas 
PROMOTE FOOD AND BEVERAGE PRODUCTS
Know the product 
Undertake Suggestive selling 
Carry out Upselling strategies 
PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS
Serve food orders 
Assist the diners 
Perform banquet or catering food service 
Serve Beverage Orders 
Process payments and receipts 
Conclude food service and close down dining area 
Manage intoxicated persons 
PROVIDE ROOM SERVICE
Take and process room service orders 
Set up trays and trolleys 
Present and serve food and beverage orders to guests 
Present room service account 
Clear away room service equipment 
RECEIVE AND HANDLE GUEST CONCERNS
Listen to the complaint 
Apologize to the guest 
Take proper action on the complaint 
Record complaint 
Evidences/Proof of Current Competencies

Form 1.2: Evidence of Current Competencies acquired related to

Job/Occupation

Current
Proof/Evidence Means of validating
competencies
PARTICIPATE IN Certificate of Written Test
WORKPLACE Achievement Oral Interview
COMMUNICATION Third Party Report Computer Based
Seminar Certificate of Examination
Attendance

WORK IN TEAM Certificate of Written Test

ENVIRONMENT Achievement Oral Interview
Third Party Report Computer Based
Seminar Certificate of Examination
Attendance

PRACTICE CAREER Certificate of Written Test

PROFESSIONALISM Achievement Oral Interview
Third Party Report Computer Based
Seminar Certificate of Examination
Attendance

PRACTICE Certificate of Written Test

OCCUPATIONAL Achievement Oral Interview
HEALTH AND Third Party Report Computer Based
SAFETY Seminar Certificate of Examination
PROCEDURES Attendance

PRACTICE Certificate of Written Test

OCCUPATIONAL Achievement Oral Interview
HEALTH AND Third Party Report Computer Based
SAFETY Seminar Certificate of Examination
PROCEDURES Attendance

DEVELOP AND Certificate of Written Test

UPDATE INDUSTRY Achievement Oral Interview
KNOWLEDGE Third Party Report Computer Based
Seminar Certificate of Examination
Attendance Actual Demonstration

OBSERVE Certificate of Written Test

WORKPLACE Achievement Oral Interview
HYGIENE Third Party Report Computer Based
PROCEDURES Seminar Certificate of Examination
Attendance Actual Demonstration

PERFORM Certificate of Written Test

COMPUTER Achievement Oral Interview
OPERATIONS Third Party Report Computer Based
Seminar Certificate of Examination
Attendance Actual Demonstration

PERFORM Certificate of Written Test

WORKPLACE AND Achievement Oral Interview
SAFETY PRACTICES Third Party Report Computer Based
Seminar Certificate of Examination
Attendance Actual Demonstration

PROVIDE EFFECTIVE Certificate of Written Test

CUSTOMER SERVICE Achievement Oral Interview
Third Party Report Computer Based
Seminar Certificate of Examination
Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency

PREPARE THE Certificate of Written Test

DINING Achievement Oral Interview
ROOM/RESTAURAN Third Party Report Computer Based
T AREA FOR Seminar Certificate of Examination
SERVICE Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency

WELCOME GUESTS Certificate of Written Test

AND TAKE FOOD Achievement Oral Interview
AND BEVERAGE Third Party Report Computer Based
ORDERS Seminar Certificate of Examination
Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency

PROMOTE FOOD Certificate of Written Test

AND BEVERAGE Achievement Oral Interview
PRODUCTS Third Party Report Computer Based
Seminar Certificate of Examination
 Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency

PROVIDE FOOD AND Certificate of Written Test

BEVERAGE Achievement Oral Interview
SERVICES TO Third Party Report Computer Based
GUESTS Seminar Certificate of Examination
Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency

PROVIDE ROOM Certificate of Written Test

SERVICE Achievement Oral Interview
Third Party Report Computer Based
Seminar Certificate of Examination
Attendance Actual Demonstration
Certificate of Training
Certificate of
Competency
Identifying Training Gaps
Form 1.3 Summary of Current Competencies Versus Required
Competencies
Required Units of Current Training
Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
Prepare the dining room/restaurant area for service
Take table reservations Take table
reservations
Prepare service stations Prepare service
and equipment stations and
equipment
Set up the tables in the Set up the tables in
dining area the dining area
Set the mood/ambiance Set the
of the dining area mood/ambiance of
the dining area
Welcome guests and take food and beverage orders
Welcome and greet guests Welcome and greet
guests
Seat the guests Seat the guests
Take food and beverage Take food and
orders beverage orders
Liaise between kitchen Liaise between
and service areas kitchen and service
areas
Promote food and beverage products
Know the product Know the product
Undertake Suggestive Undertake
selling Suggestive selling
Carry out Upselling Carry out Upselling
strategies strategies
Provide food and beverage services to guests
Serve food orders Serve food orders
Assist the diners Assist the diners
Perform banquet or Perform banquet or
catering food service catering food
service
Serve Beverage Orders Serve Beverage
Orders
Process payments and Process payments
receipts and receipts
 Conclude food service Conclude food
and close down dining service and close
area down dining area
Manage intoxicated Manage
persons intoxicated
persons
Provide room service
Take and process room Take and process
service orders room service orders
Set up trays and trolleys Set up trays and
trolleys
Present and serve food Present and serve
and beverage orders to food and beverage
guests orders to guests
Present room service Present room
account service account
Clear away room service Clear away room
equipment service equipment
Receive and handle guest concerns
Listen to the complaint Listen to the
complaint
Apologize to the guest Apologize to the
guest
Take proper action on Take proper action
the complaint on the complaint
Record complaint Record complaint
Listen to the complaint Listen to the
complaint
Form No. 1.4: Training Needs (Sample)

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
Prepare the dining
room/restaurant area for
service
Welcome guests and take
food and beverage orders

Undertaking Suggestive selling Promote food and beverage

products
Carrying out Upselling strategies
Provide food and beverage
services to guests

Provide room service

Receive and handle guest
concerns