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    Scoring System

    Uploaded by

    Mena Aziz

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Scoring System

    Uploaded by

    Mena Aziz
    7 views4 pages

    Copyright

    © © All Rights Reserved

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    XLSX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    7 views4 pages

    Scoring System

    Uploaded by

    Mena Aziz

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    You are on page 1of 4

    Metric Category Metrics Source of Input

    Precision QA

    Productivity WFM

    Process related MIDAS team to


    share data with
    manager
    Precision Error auto-appeal rate Manager input

    Manager Input
    (Data from
     Advertiser Appeals Overturned quality team)

    Manager Input
    (Data from
    Process level Escalations MIDAS  team)

    Manager Input
    (Inputs to be
    shared by
    Cross training in ad products training team)

    Manager Input
    (Inputs to be
    Learning and shared by
    Development training team)
    Refresher/training/standup

    Process Knowledge Test Manager Input


    Process Knowledge Test Manager Input

    Process Improvements Manager Input

    SOP Update ideas/ Dive Deep Manager Input


    studies

    Improvement &
    Initiatives

    Extra-Curricular / Initiatives Manager Input

    Unplanned leaves Manager Input

    Hygiene

    Schedule Adherence Manager Input

    Behavioral Issues & escalations Manager Input


    Goal
    100% score for >= 100% goal achieved
    75% score for 97-99.9% of goal achieved
    50 % score for  95-97% goal achieved
    0% score for <95% goal achieved

    100% score for >=100% of goal achieved


    75% score for 95-99.9% of goal achieved
    50 % score for 90-95% of goal achieved
    25 % score for 85-90% of goal achieved
    0% score for <85% of goal achieved

    *Goals are going to remain unchanged for all categories(Core/CT/Adhoc CT/NH) as the relaxation(15% on baselined) is added to AHT in
    advance.

    Goal = <=5%

    *Post removing weekly offs and leaves data, the target is to keep auto-appeals less than or equal to 5% in a given month.
    *Process to be setup for certain verticals.

    Target controllable appeal = 0

    *Not applicable to Relevance, AAT and A9. Full marks to be granted in case of no appeals

    Target controllable escalation = 0

    *Not appliable to Relevance, AAT and A9. Full marks to be granted in case of no appeals.

    Instance based

    *Manager can provide exception to moderators in case of high volume / queue management

    No miss = 100%

    Missed timeline or attendance = 0%

    *Manager can provide exception to moderators in case of high volume / queue management

    <80% = 0%
    80-90% = 50%
    >=90% = 100%

    >=1 ideas approved or forwarded to stakeholder = 100%


    No ideas = 0

    Four scales of scoring: (100%, 75%, 50% and 0%). 0 % to be given for no initiative/ideas on SOP/metric/policy improvement

    Criteria for marking/assessing for “Extra-curricular” AG;


    1. 50% of scores (2.5) be given for Routine Ops Adhoc Tasks. Driving Ops excellence through – WBR, MBR reporting, Training and
    auditing activities.

    2. 50% of scores (2.5) to be given for Outside Ops Activities. Driving Engagement through – Site or team wide initiatives such as team-
    building, CAT, Fundora, Editorial etc.

    No activities = 0

    > 2 unplanned leaves = 0


    2 unplanned leaves = 50%
    1 unplanned leave = 75%
    0 unplanned leave = 100%

    *3 or more days of medical leave that requires documentation to substantiate

    No step up marking defined. Manager input.

    0 escalation = 100%
    >=1 escalation  = 0%

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