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Custom Metric Formulas

This document defines six key performance metrics for sales: percentage of calls connected, closed rate, customers reached, reached rate, calls connected per purchase, and customers reached per purchase.

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varadasrini
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36 views

Custom Metric Formulas

This document defines six key performance metrics for sales: percentage of calls connected, closed rate, customers reached, reached rate, calls connected per purchase, and customers reached per purchase.

Uploaded by

varadasrini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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% Calls Connected = sum(calls_connected)/sum(dailed_customers)

% Closed Rate = sum(purchased_count)/sum(calls_customers_connected)

% Customers Reached = sum(calls_customers_connected)/sum(sales_rep_called)

% Reached Rate = sum(calls_customers_connected)/sum(calls_connected)

Calls Connected Per Purchase = sum(calls_connected)/sum(purchased_count)

Customers Reached Per Purchase =


sum(calls_customers_connected)/sum(purchased_count)

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