Develop Code

Develop code as per requirement

i This goal cannot be modified as 30 days have passed!

· TARGET
Develop code as per the requirement.
·
· As per the client’s requirement, I try to meet all of them by developing and modifying the code and
making sure to maintain the maximum Code coverage. I put the Debug statements wherever necessary in
the sandboxes to maintain the checks to cover all the benchmarks set by the client. I ensure that the Unit
testing is done properly and all the conditions/ criteria is checked before deploying in the next higher
sandbox.

Develop Code

Adherence to internal TCS/client specified processes/systems thereby providing zero defect

delivery

i Goal set by manager/reviewer cannot be modified

· TARGET
100%

· Whenever developing in the application, I ensure that I successfully complete all the requirements
requested by the client with zero defects. I try to check with all the different possible scenarios and perform the
Unit testing before moving it further. I ensure that all of the development is 100% compliant and has no
defects. Along with it, I make sure that no bugs are introduced due to the changes. I follow the Change Request
(CR) process that we have in the Service Now (SNow) to make sure that the development and deployment is
successfully done in all of the Sandboxes and Production environments. Only after the successful
implementation and testing, the CR is closed.

Adherence to standards in developing code

Adherence to internal TCS/client specified processes/systems thereby providing zero defect

delivery

i This goal cannot be modified as 30 days have passed!

 · TARGET
To provide zero defect delivery to clients and ensure the timely completion.
· PP

Adherence to standards in developing code

Resolution of tickets(Incidents/SRs and CRs) within planned duration/defined SLAs with the
client with NO aging in the queue

i Goal set by manager/reviewer cannot be modified

· TARGET
100%
· Whenever working on the Incidents/SRs in the Service Now that we get for our application, I try to provide
the resolution by completing the request within the planned duration. I ensure that I do not breach the SLA and
work in the defined SLA set as per the category. I follow all the processes of the Service Now for this. I also
have received positive feedback from the users for the work. I ensure that there are no aging tickets in our
queue. For the CRs, I take care that the requirement is developed and deployed successfully with no defects
and satisfying all the conditions asked.

Personal Development

Target at-least 2 Salesforce certifications this year

i Goal set by manager/reviewer cannot be modified

· TARGET
2 until March 2022

· I have completed the TCS Internal Certification for the “Salesforce Administrator'' and “Salesforce Platform
Developer 1”. I am preparing for the External Certifications provided by the Salesforce. I ensure that I will complete
at-least 2 Certifications by the end of this financial year. I have also attended the Certification preparation session
conducted by Salesforce for “Platform App Builder”. I am in the continuous process of learning and working. I am
also learning new concepts of Salesforce through trailhead and trailmixes.
Personal Development

Successful Playback with 4 overall rating

i Goal set by manager/reviewer cannot be modified

· TARGET
100%

· I will work with full dedication and will be in the continuous process of learning new concepts. I have appeared
for Wings1 Elevate Assessment and Interview process and have successfully elevated myself from “Ninja”
profile to “Digital Cadre”. I have also been promoted to “Systems Engineer”. I will give my 100% in all the
activities I perform and will complete all the work assigned to me in a timely manner. I will try to always get a
minimum of 4 overall rating.

Personal Development

Compliant to all assigned courses in iEvolve and other learning platforms

i Goal set by manager/reviewer cannot be modified

· TARGET
100%

· I ensure to be 100% compliant to all the assigned courses in iEvolve and also ADC compliant. I have also
appeared for the Wings 1 Elevate Exam and have elevated myself from “Ninja” to “Digital Cadre” profile.
In the past one year,
I have completed 11 certifications. Few of them to highlight are:
1. TCS Internal – “Salesforce Admin Credential Foundation Certification” and “Platform
Developer 1”
2. Xperience BG Ready –Python
3. Process : Agile Way of Working Foundation
4. Process : ITIL Foundation Certification
I have completed 34 competencies: 29 E0 proficient; 3 E1 proficient; 2 L1 proficient
The Salesforce competencies completed are:
1. Digital : Salesforce Development and Technical Design
2. Digital : Salesforce Einstein Analytics

Personal Development
Complete Understanding and practice of all client-specific process - Incident/SRs/CRs/PB/KAs,
etc.

i Goal set by manager/reviewer cannot be modified

· TARGET
100%

· I have attended all the knowledge sharing sessions related to Incidents/SRs/CRs/Problems/Knowledge

Articles. I have a proper understanding of all these processes in the Service Now (SNow). I handle and work on
all of the client specific processes and ensure that the client deliverables are not impacted. I have created 55
Knowledge Articles as of now for our application. It will be useful for the client as well as IT users in the
project as it contains and covers almost all the topics related to the application. I attend the Process
Management meeting held every week to learn and improve the processes in SNow.

Personal Development

Providing Process improvement, value add to the customer

i Goal set by manager/reviewer cannot be modified

· TARGET
Atleast 1

· As a new project was added in our application, we worked to ease the access to the portal for the users to
raise the SR. We proposed new Service Catalogues to the client and which were finalized to be added in the
Service Now (SNow). This would provide the templates for each category in the SNow that users will find easy
to raise a SR in SNow.
Also, I will be working to provide process improvement and try to automate the processes which will be helpful
for the customer.AR
 ATTRIBUTES

Analytical Ability

Makes systematic and rational judgments based on relevant information, and supports the same
with facts. Identifies potential issues/opportunities in complex situations and foresees
implications of proposed solutions.
· CATEGORY
Role Based Attributes.

· Whenever working on a given task or Change request, I first try to analyze and find out the relevant
information and facts which helps in the development.
Whenever I encounter any issues/opportunities, I try to find a solution as well as apply the debug statements
and discuss the scenario with the team mates and come up with a reliable solution.

Continual Learning

Continuously seeks knowledge to enhance one's professional growth and performance. Makes
use of opportunities for learning that the job as well as the organization provides. Learns new
technologies, tools and processes relevant to one's job.

· TCS has provided learning platforms like iEvolve, Fresco Play, Linkedin Learning, etc. I try to take
maximum advantage and increase my knowledge.
I have appeared for Wings1 Elevate Assessment and Interview process and have successfully elevated myself
from Ninja profile to Digital Cadre.
I have completed various certifications and competency in iEvolve. My TFactor stands at 1.99.
I have completed TCS Internal Salesforce and other certifications and am currently working on external
Salesforce certifications.

Customer Focus
Services customer requirements while focusing on customer delight, to collaborate with existing
customers to add value to business relationship and sense new business opportunity by exploring
and satisfying market demands.
· CATEGORY
Role Based Attributes.

· Based on the customer requirements as well as collaborating with existing customers to add the values to
current business relationship, I have worked on creating the articles and suggesting new service catalogue
designs.

Currently, I am learning and helping my team lead with unit testing and POC for one of the requirements of
Box Decommissioning.

Initiative / Proactiveness

Takes action to meet work-related objectives without being asked or required to do so. Seeks out
and willingly undertakes new challenges, responsibilities/assignments. Volunteers ideas for
improvement and readiness to spearhead its implementation.
· CATEGORY
Role Based Attributes.

· As soon as I complete the task assigned to me, I try to analyze the next request in our queue or ask my
team lead for other work. I also try to extend the help to my team members.
I also try to perform knowledge gain and sharing by taking up new things and volunteer ideas to improve.

Innovation and Creativity

Provides an original solution by using various tools and techniques and constantly questioning
the status quo. Experiments with new approaches and effectively utilizes creativity to enhance
outcomes.
· CATEGORY
Role Based Attributes.

· While the new project requirement was being added to the existing project, we came up with the idea of
different templates (service catalogues) based on category that could be created in the Service Now which
 could be useful for the end users and will decrease the chance to miss out any information/input from the end
user needed for the request.

Organizational Awareness

Understands the role and culture of the organization to be better able to serve clients, to
anticipate changes and stay versatile and committed. Knows organizational structure, function,
realities that allow one to develop solutions that fit with the organization, meet its needs and
achieve results through the most effective channels.

· I have understood and am trying to work as per the culture and role of the organization so that I will be
able to better serve the clients and develop the solutions as per the requirements that will meet all the needs and
provide the effective results. I also follow all the processes set in our project to deliver the needs to the client. I
learnt about the organizational structure, function and realities that help and allow me to develop outcomes and
achieve results.

Presentation Skill

Prepares and presents information in a clear and organized manner to a variety of audiences.
Uses appropriate presentation tools to educate, relay information or influence action.

· I prepare the powerpoint presentation and excel that is to be presented or shared with the clients. I try to
present in such a way that the information and the content is clear enough for the audience and is well
organized.
I have also received many chances to present before the clients and share the analysis and also gather further
inputs.
Problem Solving

Identifies problem, understands its nature and its component parts and the relation between them.
Can propose effective solutions factoring in all possible implications on individuals and
organization. Ensures appropriate stakeholders participation in the process.

· To begin with, during the analysis of the request, I try to understand and gather all the requirements. I then
work on finding the relation between the components and then build and develop the solution. If there are more
than 1 possible solution to the request, I try to choose the most reliable and effective one and also discuss the
same with the Team Lead and Team Members. We try to have cumulative growth by sharing knowledge. Also
while delivering the request to the client, we make sure to include all the stakeholders in the process.

Result Orientation

Achieves quality results within the defined parameters. Demonstrates focus on action and is
committed towards achieving outcomes.

● The main motive while working on the requirement is to provide an effective solution to
the clients and that too within the defined parameters. I always try to work within the
SLA period defined and avoid any breaching. I am committed towards the work that I
take over and have efficiency in that.

Taking Ownership

Accepts responsibility of one's decisions and actions. Focuses on individual and group efforts
and actively engages in taking responsibility of results.
 ● I always try to take ownership of the work and things assigned to me and focus on
delivering it with full efficiency. I take the responsibility of the tasks, decisions and
actions and am responsible for the same. I focus and try to utilize my and the group's
efforts in the correct manner. We all engage and take responsibility for the outcome.

Team Skill

Creates an environment of trust and cooperation through an open exchange of ideas towards
achieving team goals. Works effectively in group settings and collaborates with teams.
· CATEGORY
Role Based Attributes.

● I am a good team player and try to maintain trust and cooperate with the team members.
All the team members are very cooperative. We help each other to exchange relevant
ideas, share knowledge and have a cumulative growth. We all share different ideas and
try to learn something new. Whenever one is stuck due to a challenge, we come up as a
team and help them out. We work in an effective manner and also tend to collaborate to
give a better output in a record time.

Values / Conduct

Makes decisions and takes action which is consistent with the company's core values and with
the principles enshrined in our code of conduct. In the pursuit of results, acts with a high degree
of integrity and responsibility
· CATEGORY
Role Based Attributes.
● All the decisions and actions that I take, I ensure that all the company’s core values,
principles and code of conduct are followed and obeyed. I take responsibility and act
with integrity for all my work and results.