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    Hmelect7 Chapter7

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    Elza Mae Catalan
    The document discusses the importance of the hotel registration process and ensuring guest satisfaction. It also outlines different billing options for guests including using a credit card, cash, or direct billing. Communication among front office staff is important to be aware of occupancy levels and guest arrivals/departures. There are three ways for guests to check out which are through the front desk, a guest directed computer, or an automated process.

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    Hmelect7 Chapter7

    Uploaded by

    Elza Mae Catalan
    7 views1 page
    The document discusses the importance of the hotel registration process and ensuring guest satisfaction. It also outlines different billing options for guests including using a credit card, cash, or direct billing. Communication among front office staff is important to be aware of occupancy levels and guest arrivals/departures. There are three ways for guests to check out which are through the front desk, a guest directed computer, or an automated process.

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    HMELECT7-CHAPTER7

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    The document discusses the importance of the hotel registration process and ensuring guest satisfaction. It also outlines different billing options for guests including using a credit card, cash, or direct billing. Communication among front office staff is important to be aware of occupancy levels and guest arrivals/departures. There are three ways for guests to check out which are through the front desk, a guest directed computer, or an automated process.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    7 views1 page

    Hmelect7 Chapter7

    Uploaded by

    Elza Mae Catalan
    The document discusses the importance of the hotel registration process and ensuring guest satisfaction. It also outlines different billing options for guests including using a credit card, cash, or direct billing. Communication among front office staff is important to be aware of occupancy levels and guest arrivals/departures. There are three ways for guests to check out which are through the front desk, a guest directed computer, or an automated process.

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    Catalan, Ma. Elza Mae V.

    BSHM2
    HM ELECT 7 FRI/SAT 10:30am-12:00nn

    1. Why is the registration process so important?

    The registration process is arguably the most important part


    of the hotel experience for a guest. It is during this time that lasting impressions are
    made. It has been said that 75 percent of a guest’s total satisfaction with a hotel is
    determined during this process. A successful hotel must do whatever it can to ensure
    that the guest is satisfied with every aspect of registration.

    2. Explain the different billing options and the requirement of each.

     Credit Card - The credit card is obtained at the time of booking and is used as a
    guarantee for some forms of reservations. Most hotel computer systems can
    check to ensure that each card is valid and that a sufficient amount of credit is
    available on the card.
     Cash- Guests choosing not to use a credit card may provide a cash deposit prior
    to or at the time of check-in. Cash payments should be collected prior to
    assigning the guest room. For security and fraud concerns, the hotel will require
    the full room rate, taxes, and what is referred to as anticipated usage amount.
     Direct Billing- Direct billing allows an individual or group to pay for goods/services
    incurred during a stay or function at a later date. Within a hotel, guests and
    groups are routinely extended credit. Each time a guest checks in with a credit
    card as a method of payment, the hotel provides goods/services under the
    assumption that the credit card company will reimburse it at a later date.

    3. Why is communication so important in the front office?

    Communication with front office staff is very important. Making staff aware of
    occupancy levels and projected arrivals/departures are the most fundamental
    communication needs. Front desk agents and the bell staff need to know what to expect
    and when to expect it.

    4. What are the three ways a guest can check out of a hotel?

     Front desk check out


     Guest directed computer check out
     Automated check out

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