BL-OAM-2122-LEC-1922S

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 Week 17: Introduction to the Different Functional Areas of Management
 Learning Activity 4

Started on Monday, 9 March 2020, 11:42 AM

State Finished
Completed on Monday, 9 March 2020, 12:00 PM
Time taken 18 mins 1 sec
Grade 9.00 out of 10.00 (90%)
Question 1
Correct
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Promotional activities and advertising are the best ways to communicate with
your target customers for them to be able to know the company's products and
services.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

The operations function consists of all activities directly related to producing

goods or services.

Select one:
True
False

Question 3
Correct
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Question text

Human resource planning is a part of ____ function of the organization.

Select one:
a. Analytical
b. Planning
c. Operational
d. Managerial

Question 4
Correct
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The functions of HRM is pertained to

Select one:
a. Particular department
b. Whole organization
c. Top level management
d. Line managers

Question 5
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With development of ICT, management costs will increase.

Select one:
True
False

Question 6
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Management benchmarking compares various strategies and identifies the key

strategic elements of success.

Select one:
True
False

Question 7
Correct
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Allowance and bonus of the employees are discussed in ____ policy.

Select one:
a. Payment
b. Revenue
c. Employee engagement
d. Compensation

Question 8
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Which is discussed in compensation policy?

Select one:
a. %of bonus
b. Tenure of payment
c. Mode of payment
d. Type of incentive

Question 9
Correct
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Question text

______ is based on norms, shared values, expected behavior and other cultural
variables.

Select one:
a. Profit and Loss Control
b. Bureaucratic Control
c. ROI Control
d. Clan control

Question 10
Correct
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Control ensures that the ______ is achieved despite obstacles, variations and
uncertainties in both the organization and the environment.

Select one:
a. Strategy
b. Plan
c. Project
d. Proposal

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

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 Week 15: Long Quiz
 Long Quiz 3
 Started on Monday, 9 March 2020, 12:01 PM
State Finished
Completed on Monday, 9 March 2020, 12:03 PM
Time taken 2 mins 52 secs
Grade 20.00 out of 20.00 (100%)
Question 1
Correct
Mark 1.00 out of 1.00

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Participative leadership has which of the following characteristics?

Select one:
a. Takes the view that rewards and punishment motivate staff.
b. Employs a clear chain of command.
c. Seeks to pick up the mood of the audience.
d. Seeks to involve staff in the decision making process

Question 2
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It is a positive process of searching for prospective employees and stimulating

them to apply for the jobs in the organization.

Select one:
a. Transfer
b. Remuneration
c. Recruitment
d. Promotion
Question 3
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_____ assumes that employees have little ambition, dislike work, and avoid
responsibility.

Select one:
a. Theory Y
b. Belongingness need theory
c. Self-actualization need theory
d. Theory X

Question 4
Correct
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Noise is not a problem at which stage of the communication process?

Select one:
a. Receiver
b. None of the given options (noise is a problem at all stages).
c. Decoding
d. Source

Question 5
Correct
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 Flag question

Question text

Maslow suggests that human needs are arranged in a series of levels, a

hierarchy of importance. Which of the following statements are relevant to
Maslow's hierarchy of needs theory?

Select one:
a. A satisfied need is no longer a motivator
b. All of the given options
c. The hierarchy is not necessarily in a fixed order
d. A need is not necessarily fully satisfied before a subsequent need arises

Question 6
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First step in change management process is to prepare for change.

Select one:
a. True
b. False

Question 7
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Influencing people towards the achievement of goals.

Select one:
a. Frustration
b. Charisma
c. Contingency factor
d. Leadership

Question 8
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McGregor assumed that people who were lazy would normally be viewed
through ______.

Select one:
a. Social needs theory
b. Theory Y
c. Theory X
d. Physical needs theory

Question 9
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Compensation can be ____ benefits.

Select one:
a. monetary
b. Both answers are correct.
c. non-monetary

Question 10
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According to Herzberg, which of the following may be regarded as

hygiene/maintenance factors?

Select one:
a. None of the given options
b. Company policy
c. All of the given options
d. Salary
e. Working conditions

Question 11
Correct
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Participative leadership involves staff and others in the decision making process.

Select one:
a. True
b. False

Question 12
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 Flag question

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Theory Y assumes that people inherently _____.

Select one:
a. Avoid responsibility and need to be closely controlled
b. Work to satisfy hygiene factors
c. Need satisfaction of need to belong more than anything else
d. Want to work and exercise self-direction

Question 13
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A prerequisite for a successful and efficient recruitment program is to have a(n)

Select one:
a. Recruitment policy
b. Health and safety policy
c. HR policy

Question 14
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The process of developing an applicants' pool for job openings in an organization
is called.

Select one:
a. Recruitment
b. Retention
c. Selection
d. Hiring

Question 15
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_____ assumes that employees have little ambition, dislike work, and avoid
responsibility.

Select one:
a. Self-actualization need theory
b. Theory Y
c. Belongingness need theory
d. Theory X

Question 16
Correct
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Transfer is the reassignment of employee to a job with similar pay, status,

duties, and responsibilities.

Select one:
a. false
b. true

Question 17
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_____ are the resources that provide utility value to all other resources.

Select one:
a. Men
b. Money
c. Machinery
d. Material

Question 18
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The process, tools and techniques to manage the people-side of change to

achieve the required business outcome(s)

Select one:
a. Culture shock
b. Change management
c. Cross-cultural communication
d. Intercultural communication

Question 19
Correct
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Any condition to be taken into account when designing the whole or part of an
organization.

Select one:
a. Power
b. Motivation
c. Contingency factor
d. Charisma

Question 20
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With personal power a leader can exercise power because of their charisma and
reputation.

Select one:
a. True
b. False

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT
  Dashboard
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 BL-OAM-2122-LEC-1922S
 Week 19: Long Quiz
 Long Quiz 4

Started on Monday, 9 March 2020, 12:04 PM

State Finished
Completed on Monday, 9 March 2020, 12:14 PM
Time taken 10 mins 11 secs
Grade 18.00 out of 20.00 (90%)
Question 1
Correct
Mark 1.00 out of 1.00

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Question text

Tests of Liquidity are used to determine a firm's ability to meet short-term

obligations and to remain solvent in the event of adversities.

Select one:
True
False

Question 2
Correct
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The operations function consists of all activities directly related to producing

goods or services.

Select one:
True
 False

Question 3
Correct
Mark 1.00 out of 1.00

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Human resource planning is a part of ____ function of the organization.

Select one:
a. Analytical
b. Planning
c. Managerial
d. Operational

Question 4
Correct
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A/An _____ is best described by stating it is any business that is independently

owned and operated and is not dominate in its market.

Select one:
a. Corporation
b. Small business
c. Proprietorship
d. Entrepreneurship

Question 5
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Promotional activities and advertising are the best ways to communicate with
your target customers for them to be able to know the company's products and
services.

Select one:
True
False

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Which of the following management functions are closely related?

Select one:
a. Planning and staffing
b. Staffing and control
c. Planning and organizing
d. Planning and control

Question 7
Correct
Mark 1.00 out of 1.00

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______ is based on norms, shared values, expected behavior and other cultural
variables.

Select one:
a. Bureaucratic Control
b. Clan control
c. ROI Control
d. Profit and Loss Control

Question 8
Correct
Mark 1.00 out of 1.00

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ROI Control measures both the absolute and the relative success of a company
or company unit by the ratio of earnings to investment of capital.

Select one:
True
False

Question 9
Correct
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Human resource planning is a part of ____ function of the organization.

Select one:
a. Operational
b. Analytical
c. Managerial
d. Planning

Question 10
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The ____ analysis addresses the roles of the community, region, nation, and
world in a business.

Select one:
a. Industry
b. Business
c. Environmental

Question 11
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The planning function in managerial function of HRM includes plan for

Select one:
a. Acquire best employee
b. Providing proper training to the employee
c. All of the given options
d. Engaging the employee

Question 12
Correct
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 Flag question

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All of the following are characteristics of small businesses except:

Select one:
a. Small businesses are independently owned, operated, and financed
b. Small businesses emphasize new or innovative practices
c. Small businesses have fewer than 100 employees

Question 13
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Control function of management cannot be performed without:

Select one:
a. Planning
b. Motivation
c. Staffing
d. Organizing

Question 14
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Buying and assembling is the crux of marketing.

Select one:
True
False

Question 15
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ROI Control measures both the absolute and the relative success of a company
or company unit by the ratio of earnings to investment of capital.

Select one:
a. False
b. True

Question 16
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In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction. In controlling,
the manager evaluates how well the organization is achieving its goals and
takes corrective action to improve employee's satisfaction.

Select one:
True
False

Question 17
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Budgeting is dividing enterprise programs into packages composed of goals,

activities, and needed resources and calculating the costs for each package
from base zero.

Select one:
True
False

Question 18
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The entrepreneur who is committed to the entrepreneurial effort because it

makes good business sense is classed as a/an____.

Select one:
a. Inventor
b. Craftsperson
c. Opportunist
Question 19
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All of the following are popular demographic factors about entrepreneurs,

except:

Select one:
a. Education
b. Self confidence
c. Gender

Question 20
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Writing a business plan can ensure that an entrepreneur

Select one:
a. Meets his target revenue goals
b. Figures out how to make her business work
c. Achieve her expense projections

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT
  Dashboard
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 Week 20: Quarterly Exam
 Second Quarter Exam

Started on Monday, 9 March 2020, 12:16 PM

State Finished

Completed on Monday, 9 March 2020, 12:24 PM

Time taken 7 mins 42 secs

Grade 39.00 out of 50.00 (78%)

Question 1
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It is a system that operates in continual interaction with its environment.

Select one:

a. Closed system

b. Open system

c. Synergy

Question 2
Correct

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 Flag question

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Which one is not interpersonal managerial role?

Select one:

a. Liaison

b. Leader

c. Spokesperson

d. Figurehead

Question 3
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SWOT is an acronym for:

Select one:

a. Strategy, weakness, opinions, tactics.

b. Strategy, work, openness, toughness.

c. Strategy, working, opinion, tactical.

d. Strengths, weaknesses, opportunities, threats.

Question 4
Correct

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What are factors managers should consider in evaluating alternatives?

Select one:

a. Practical

b. Economical

c. Ethical

d. All of the given options

e. None of the given options

f. Legal

Question 5
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_______ is the form of departmentalization that groups similar jobs and activities
into departments.

Select one:
a. A divisional structure

b. A product structure

c. A functional structure

Question 6
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Non programmed decisions are most likely to be made by:

Select one:

a. Lower management

b. Top management

c. Middle management

d. Supervisory management

Question 7
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A process in which a group of individuals generate and state ideas, but in which
the rules prohibit questioning, evaluating, or rejecting any ideas, even if they
seem ridiculous is called:

Select one:

a. Brainstorming

b. Delphi technique

c. Nominal group technique

d. Bounded rationality

Question 8
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It is directing the work activities of others.

Select one:

a. Planning

b. Leading

c. Controlling

d. Organizing

Question 9
Correct

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 Flag question

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Planning, organizing, directing and controlling are the:

Select one:

a. Goals of management.

b. Results of management.

c. Functions of management

Question 10
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______ is the formal arrangement of jobs within an organization.

Select one:

a. Organizational structure

b. Organizational design

c. Departmentalization

d. Work specialization

Question 11
Correct
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Who is the father of scientific management?

Select one:

a. Henry Fayol

b. Max Weber

c. Henry R. Towne

d. Frederick Winslow Taylor

Question 12
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The staffing system components model says that the phases of the staffing
process occur in which order after the initial interaction between the applicant
and the organization?

Select one:

a. employment, recruitment, selection

b. recruitment, selection, employment

c. selection, recruitment, employment

Question 13
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Which of the following is not an example of bureaucratic functioning in
organizations?

Select one:

a. Paperwork and record-keeping

b. Policies, rules and procedures

c. Hierarchical organizational structure

d. Advertising and marketing brochures

Question 14
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The simplest form of business ownership is a:

Select one:

a. Partnership
b. Corporation

c. Proprietorship

Question 15
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The main disadvantage of a general partnership is:

Select one:

a. disagreement amongst partners

b. difficulty of termination

c. the unlimited liability of the partners

d. shared management

Question 16
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It means that the whole is greater than its parts.

Select one:
a. Synergy

b. Technical plan

c. Strategic Management

d. Objectives

Question 17
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The systems approach ______.

Select one:

a. Encourages managers to view the organization both as a whole and as part of

a larger environment

b. Emphasizes the psychological and social aspects

c. Emphasizes the technical requirements of the organization and its needs

Question 18
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Problems are usually of the following type(s):
Select one:

a. All of the given options.

b. Routine problems.

c. Problems of failing to take advantage of opportunities.

d. None of the given options.

e. Crisis problems.

Question 19
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In Setting goals the “S.M.A.R.T” standing for:

Select one:

a. Social, Measurable, Attainable, Resources, Timely

b. Single, Measurable, Attainable, Realistic, Timely

c. Specific, Measurable, Attainable, Realistic, Timely

d. Specific, Manageable, Attainable, Realistic, Timely

Question 20
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 Flag question

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Which of the following is not a step in the decision-making process?

Select one:

a. Evaluate and choose an alternative

b. Generate alternative solutions

c. Identify the problem

d. Seek expert assistance

Question 21
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Which one is benefit of planning?

Select one:

a. Minimize waste and redundancy

b. All of the given options

c. None of the given options

d. Direction
e. Reduce uncertainty

Question 22
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Technical skills are most important for which of the following:

Select one:

a. Top managers

b. Middle managers

c. First line managers

Question 23
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The main schools of management thought are:

Select one:

a. Classical, human resources, systems, contingency.

b. Classical, human relations, systems, contingency.

c. Scientific, technical, social, human relations.

d. Comprehensive, human resources, continuous, systems.

Question 24
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They are the ends toward which activity is aimed.

Select one:

a. Strategies

b. Policies

c. Objectives

d. Missions

Question 25
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It is concerned with managing the process that converts inputs into outputs.

Select one:
a. Operations management

b. Management Information System

c. Management science

d. Strategic management

Question 26
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They are general statements or understandings that guide or channel thinking in
decision making.

Select one:

a. Programs

b. Budgets

c. Policies

d. Strategies

Question 27
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Question text
Staffing systems exist, and should ultimately be used, to ____.

Select one:

a. contribute to the attainment of organizational goals such as survival,

profitability, and growth

b. ensure that day-to-day operations run smoothly

c. reduce costs regardless of the effects on quality or quantity

Question 28
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They permitting managers to delegate authority and maintain control over what
their subordinates do.

Select one:

a. Procedures

b. Rules

c. Programs

d. Policies

Question 29
Correct

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 Flag question

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Which of the following best describes Maslow's hierarchy of needs?

Select one:

a. It is a perfect model of workplace motivation.

b. It has been proven empirically to be accurate in workplace settings.

c. It is a highly flawed model, although it does recognize that people are

motivated differently.

d. It was devised by Maslow after meticulous research in workplace settings.

Question 30
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It is a statement of expected results expressed in numerical terms.

Select one:

a. Budget

b. Strategy

c. Purpose

d. Goal
Question 31
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Which of the following is not included in our definition of management?

Select one:

a. Achieving organizational objectives

b. Working with and through people

c. Working within a changing environment

d. Balancing efficiency against effectiveness

Question 32
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Which of the following is not an assumption of Theory Y?

Select one:

a. Most people like work

b. Primary motivators are fear and money

c. Under most circumstances, most people seek additional responsibility

d. People are intelligent

Question 33
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_____ in businesses and organizations is the function that coordinates the efforts
of people to accomplish goals and objectives using available resources
efficiently and effectively.

Select one:

a. Trading

b. Entrepreneurship

c. Management

d. Leading

Question 34
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Humanistic realities were originally advocated by:
Select one:

a. Maslow

b. Weber

c. Barnard

d. Taylor

Question 35
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Checking progress against plans.

Select one:

a. Organizing

b. Leading

c. Controlling

d. Planning

Question 36
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Question text
Which of the following is most closely associated with Henry Fayol?

Select one:

a. Hawthorne studies

b. Iron cage

c. Classical Management School

d. Time and motion study

Question 37
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It is the core of planning.

Select one:

a. Leading

b. Staffing

c. Controlling

d. Decision making

Question 38
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 Flag question

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What are the major functions Henry Fayol delineated for managers?

Select one:

a. Leading, Organizing, Commanding, Coordinating & Controlling

b. Planning, Organizing, Commanding, Coordinating & Controlling

c. Planning, Organizing, Staffing, Commanding & Controlling

d. Planning, Commanding, Staffing, Monitoring & Directing

Question 39
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Teaching of current or employees with skills needed to perform effectively on job
is

Select one:

a. None of the given options

b. Training

c. Negligent training

Question 40
Correct

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The selection of a course of action from among alternatives.

Select one:

a. Objectives

b. Decision making

c. Organizing

d. Planning

Question 41
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The most effective form of business organization for raising capital is the:

Select one:

a. Proprietorship

b. Partnership

c. Corporation
Question 42
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When call center managers spend much of their time monitoring customer calls
and giving employees feedback about how to improve their dialogue with
customers in the future, these managers are using __________ skills.

Select one:

a. Ethical

b. Technical

c. Situational

d. Conceptual

Question 43
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It is a network of interpersonal relationships that arise when people associate
with each other.

Select one:

a. Informal organization
b. Formal organization

c. Narrow span of management

Question 44
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This is something that at some time in the future may destabilize and/or reduce
the potential performance of the organization.

Select one:

a. Strength

b. Weakness

c. Threat

d. Opportunity

Question 45
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Which approach to the study of organizational behavior emphasizes the formal
structure, hierarchy of management, the technical requirements and the
assumption of rational behavior?
Select one:

a. The modern approach

b. The human relations approach

c. The classical approach

Question 46
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Which of the following is an opportunity for an organization?

Select one:

a. Good financial control

b. Establishing Internet sales

c. High labor turnover

d. Good product development

Question 47
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It is the determination of the basic long-term objectives of an enterprise and the
adoption of courses of action and allocation of resources necessary to achieve
these goals.

Select one:

a. Rules

b. Policies

c. Strategies

d. Programs

Question 48
Correct

Mark 1.00 out of 1.00

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Question text
The application of scientific principles to management is called:

Select one:

a. Scientific management

b. Theory X & Y

c. Maslow's theory

d. Herzberg's theory

Question 49
Incorrect

Mark 0.00 out of 1.00

 Flag question

Question text
The basic purpose or function or tasks of an enterprise or agency or any part of
it.

Select one:

a. Policies

b. Mission

c. Objectives

d. Technical plan

Question 50
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following would be included in the "controlling function”?

Select one:

a. Explaining routines.

b. Setting standards.

c. Measuring results against corporate objectives.

d. Giving assignments.
Finish review

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

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 Week 13: Leading 1
 Learning Activity 3

Started on Tuesday, 10 March 2020, 9:17 AM

State Finished

Completed on Tuesday, 10 March 2020, 9:19 AM

Time taken 1 min 54 secs

Grade 8.00 out of 10.00 (80%)

Question 1
Correct

Mark 1.00 out of 1.00

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Question text
Advertisements through newspapers, TV, radio, professional journals and
magazines are _______ methods of recruitment.

Select one:

a. Indirect

b. Third party
c. Direct

Question 2
Correct

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Question text
Influencing people towards the achievement of goals.

Select one:

a. Frustration

b. Leadership

c. Contingency factor

d. Charisma

Question 3
Correct

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Question text
It is a positive process of searching for prospective employees and stimulating
them to apply for the jobs in the organization.

Select one:

a. Promotion
b. Transfer

c. Recruitment

d. Remuneration

Question 4
Incorrect

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Question text
Transformational leadership works via a clear chain of command so that it is
clear what is required of staff.

Select one:

a. True

b. False

Question 5
Correct

Mark 1.00 out of 1.00

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Question text
The willingness to exert high levels of effort to each organizational goals based
on the effort's ability to satisfy some individual need is ____.

Select one:
a. Leadership

b. Need configuration

c. Motivation

d. Effort management

Question 6
Correct

Mark 1.00 out of 1.00

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Question text
Training attempts to improve the ability required by the job of operative
employees and is immediately focused on skills.

Select one:

a. True

b. False

Question 7
Correct

Mark 1.00 out of 1.00

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Question text
Needs and expectations at work are sometimes divided into two types:

Select one:
a. External/internal

b. Effort/reward

c. Extrinsic/intrinsic

d. Social/spiritual

Question 8
Incorrect

Mark 0.00 out of 1.00

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Question text
It is the first step of staffing function.

Select one:

a. Training

b. Manpower planning

c. Selection

d. Recruitment

Question 9
Correct

Mark 1.00 out of 1.00

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Question text
Participative leadership has which of the following characteristics?

Select one:

a. Seeks to pick up the mood of the audience.

b. Employs a clear chain of command.

c. Takes the view that rewards and punishment motivate staff.

d. Seeks to involve staff in the decision making process

Question 10
Correct

Mark 1.00 out of 1.00

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Question text
Any condition to be taken into account when designing the whole or part of an
organization.

Select one:

a. Motivation

b. Power

c. Contingency factor

d. Charisma

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT
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 Week 17: Introduction to the Different Functional Areas of Management
 Learning Activity 4

Started on Tuesday, 10 March 2020, 9:22 AM

State Finished

Completed on Tuesday, 10 March 2020, 9:23 AM

Time taken 1 min 28 secs

Grade 10.00 out of 10.00 (100%)

Question 1
Correct

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Question text
Investment decisions determine how scarce or limited resources are committed
to projects.
Select one:

True

False

Question 2
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
The outcome of controlling function is the accurate measurement of
performance and regulation of efficiency and effectiveness.
Select one:

True

False

Question 3
Correct

Mark 1.00 out of 1.00

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Question text
It is the first step in management control.

Select one:

a. Comparison of actual performance against standards

b. Determine desired performance

c. Program corrective action

d. Actual performance

Question 4
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Tests of Operating Leverage present how a project employs funds which pay a
fixed return.
Select one:

True

False

Question 5
Correct

Mark 1.00 out of 1.00

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Question text
The last function in the sequence, which culminates in the attainment of
organization objectives, is:

Select one:

a. Coordinating

b. Controlling

c. Planning

d. Organizing

Question 6
Correct
Mark 1.00 out of 1.00

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Question text
Budgeting is dividing enterprise programs into packages composed of goals,
activities, and needed resources and calculating the costs for each package
from base zero.
Select one:

True

False

Question 7
Correct

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Question text
Tests of Liquidity are used to determine a firm's ability to meet short-term
obligations and to remain solvent in the event of adversities.
Select one:

True

False

Question 8
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Promotional activities and advertising are the best ways to communicate with
your target customers for them to be able to know the company's products and
services.
Select one:

True

False

Question 9
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Management benchmarking compares various strategies and identifies the key
strategic elements of success.
Select one:

True

False

Question 10
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Managing people is not the primary responsibility of the Human Resources
department.

Select one:

a. False

b. True

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

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 Week 15: Long Quiz
 Long Quiz 3

Started on Tuesday, 10 March 2020, 9:24 AM

State Finished

Completed on Tuesday, 10 March 2020, 9:28 AM

Time taken 3 mins 53 secs

Grade 17.00 out of 20.00 (85%)

Question 1
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
The willingness to exert high levels of effort to each organizational goals based
on the effort's ability to satisfy some individual need is ____.

Select one:

a. Motivation

b. Need configuration

c. Leadership

d. Effort management

Question 2
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is not advantage of promotion from within?

Select one:

a. Provides greater motivation thinking for good performance

b. Provides greater promotion opportunities for present employees

c. Creates political infighting

Question 3
Correct

Mark 1.00 out of 1.00

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Question text
Suggestions for improvements from an employee in the accounting department
is an example of:

Select one:

a. Horizontal communication

b. Upward communication

c. The grapevine

d. Downward communication

Question 4
Correct

Mark 1.00 out of 1.00

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Question text
Theory Y assumes that people inherently _____.

Select one:

a. Want to work and exercise self-direction

b. Avoid responsibility and need to be closely controlled

c. Need satisfaction of need to belong more than anything else

d. Work to satisfy hygiene factors

Question 5
Incorrect

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Actions that employees does not do or must do in a job is classified as

Select one:

a. Productivity

b. Profitability

c. Performance

Question 6
Correct

Mark 1.00 out of 1.00

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Question text
Maslow suggests that human needs are arranged in a series of levels, a
hierarchy of importance. Which of the following statements are relevant to
Maslow’s hierarchy of needs theory?

Select one:
a. None of the given options

b. A satisfied need is no longer a motivator

c. The hierarchy is not necessarily in a fixed order

d. A need is not necessarily fully satisfied before a subsequent need arises

e. All of the given options

Question 7
Correct

Mark 1.00 out of 1.00

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Question text
Which one is not leadership styles based on use of authority?

Select one:

a. Transformational leaders

b. Autocratic leader

c. Democratic leader

d. Free-rein leader

Question 8
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Management is the ability to direct staff towards achieving goals.

Select one:

a. True

b. False

Question 9
Correct

Mark 1.00 out of 1.00

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Question text
Leadership is both an individual characteristic and a process.

Select one:

a. True

b. False

Question 10
Correct

Mark 1.00 out of 1.00

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Question text
The following is not a concept of wage

Select one:

a. fair wages

b. living wages

c. minimum wages

d. daily wages

Question 11
Incorrect

Mark 0.00 out of 1.00

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Question text
Theory Y assumes that people dislike work and seek to avoid it at all costs.

Select one:

a. False

b. True

Question 12
Incorrect

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Question text
Charismatic leadership has which of the following characteristics?

Select one:

a. Takes the view that rewards and punishment motivate staff.

b. Builds a strong and distinctive image for the organization.

c. Seeks to involve staff in the decision making process.

d. Seeks to ensure staffs understand issues facing the organization.

Question 13
Correct

Mark 1.00 out of 1.00

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Question text
Noise is not a problem at which stage of the communication process?

Select one:

a. Receiver

b. None of the given options (noise is a problem at all stages).

c. Decoding

d. Source

Question 14
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
With reward power a leader can reward staff who comply with instructions.

Select one:

a. True

b. False

Question 15
Correct

Mark 1.00 out of 1.00

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Question text
Downward communication is used for all of the following except:

Select one:

a. Policy statements

b. Job instructions

c. Job rationales

d. Progress reports

Question 16
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
______ is the process by which the receiver interprets the symbols used by the
source of the message by converting them into concepts and ideas.

Select one:

a. None of the given options

b. Decoding

c. Listing

d. Encoding

Question 17
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Needs and expectations at work are sometimes divided into two types:

Select one:

a. Effort/reward

b. Social/spiritual

c. Extrinsic/intrinsic

d. External/internal
Question 18
Correct

Mark 1.00 out of 1.00

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Question text
The output of job analysis is the job description and the job specifications.

Select one:

a. False

b. True

Question 19
Correct

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Question text
Selection is the process of discovering potential candidates.

Select one:

a. False

b. True

Question 20
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Compensation given with base pay linked to individual team or organizational
performance is classified as

Select one:

a. Wages

b. Base pay

c. Salaries

BL-OAM-2122-LEC-1922S
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 Week 19: Long Quiz
 Long Quiz 4

Started on Tuesday, 10 March 2020, 9:29 AM

State Finished

Completed on Tuesday, 10 March 2020, 9:32 AM

Time taken 2 mins 34 secs

Grade 20.00 out of 20.00 (100%)

Question 1
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Don MacKinnon, the person in charge of "Hear Music" has been given goals
related to the rollout and sales of this subsidiary of Starbucks. His success at
implementing the strategy will be assessed by comparing actual performance
against the goals. This comparison is known as:

Select one:

a. Organizing

b. Controlling

c. Implementing

d. Planning

Question 2
Correct

Mark 1.00 out of 1.00

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Question text

In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction.
In controlling, the manager evaluates how well the organization is achieving its
goals and taskscorrective action to improve employee’s satisfaction. In controlling,
the manager evaluates how well the organization is achieving its goals and
takes corrective action to improve employee's satisfaction.
Select one:

True

False

Question 3
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is not recognized as a misconception about
entrepreneurship?

Select one:

a. Entrepreneurship is easy

b. Entrepreneurial ventures and small businesses are different

c. Successful entrepreneurship needs only a great idea.

Question 4
Correct

Mark 1.00 out of 1.00

Flag question
Question text
It is the first step in management control.

Select one:

a. Determine desired performance

b. Program corrective action

c. Actual performance

d. Comparison of actual performance against standards

Question 5
Correct

Mark 1.00 out of 1.00

Flag question

Question text
The operations function consists of all activities directly related to producing
goods or services.
Select one:

True

False

Question 6
Correct

Mark 1.00 out of 1.00

Flag question
Question text
Promotional activities and advertising are the best ways to communicate with
your target customers for them to be able to know the company’s products and
services.

Select one:

a. True

b. False

Question 7
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Human resource management policies are developed by the:

Select one:

a. Line managers

b. Top management

c. HR Department

Question 8
Correct

Mark 1.00 out of 1.00

Flag question
Question text
Human resource management policies are developed by the:

Select one:

a. HR Department

b. Line managers

c. Top management

Question 9
Correct

Mark 1.00 out of 1.00

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Question text
It is Information about what is happening while it is happening.

Select one:

a. Bureaucratic Control

b. Real-time information and control

c. Feed forward control

d. Feedback control

Question 10
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Strategic benchmarking compares relative costs or possibilities for product
differentiation.
Select one:

True

False

Question 11
Correct

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Question text
Selling includes transfer of ownership of products to the buyer.
Select one:

True

False

Question 12
Correct

Mark 1.00 out of 1.00

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Question text
A _____ is a document that thoroughly explains a business idea and how it will be
carried out.

Select one:

a. Financial analysis

b. Business plan

c. Marketing plan

Question 13
Correct

Mark 1.00 out of 1.00

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Question text
The planning function in managerial function of HRM includes plan for

Select one:

a. All of the given options

b. Acquire best employee

c. Engaging the employee

d. Providing proper training to the employee

Question 14
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
It compares various strategies and identifies the key strategic elements of
success.

Select one:

a. Management benchmarking

b. Strategic benchmarking

c. Operational benchmarking

d. Management control

Question 15
Correct

Mark 1.00 out of 1.00

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Question text
Which statement is not true about entrepreneurs?

Select one:

a. They apply innovative ideas

b. They generally stick to the processes already in use

c. They take risks

Question 16
Correct

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Question text
Allowance and bonus of the employees are discussed in ____ policy.

Select one:

a. Employee engagement

b. Compensation

c. Revenue

d. Payment

Question 17
Correct

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Question text
The outcome of controlling function is the accurate measurement of
performance and regulation of efficiency and effectiveness.
Select one:

True

False

Question 18
Correct

Mark 1.00 out of 1.00

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Question text
ROI Control measures both the absolute and the relative success of a company
or company unit by the ratio of earnings to investment of capital.

Select one:

a. False

b. True

Question 19
Correct

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Question text
Buying and assembling is the crux of marketing.

Select one:

a. True

b. False

Question 20
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Promotional activities and advertising are the best ways to communicate with
your target customers for them to be able to know the company's products and
services.
Select one:

True

False

External recruiting means considering present employees as candidates for job

openings.

Select one:
a. False

b. True

BL-OAM-2122-LEC-1922S
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 Week 20: Quarterly Exam
 Second Quarter Exam

Started on Tuesday, 10 March 2020, 10:42 AM

State Finished

Completed on Tuesday, 10 March 2020, 10:52 AM

Time taken 9 mins 46 secs

 Grade 43.00 out of 50.00 (86%)

Question 1
Incorrect

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Question text
The first step in decision making is to:

Select one:

a. Identify and define the problem

b. determine courses of the problem

c. Recognize need for a decision

d. Establish priorities

Question 2
Correct

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Question text
Which of the following is most closely associated with Henry Fayol?

Select one:

a. Iron cage
b. Classical Management School

c. Hawthorne studies

d. Time and motion study

Question 3
Correct

Mark 1.00 out of 1.00

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Question text
Which approach to the study of organizational behavior emphasizes the formal
structure, hierarchy of management, the technical requirements and the
assumption of rational behavior?

Select one:

a. The modern approach

b. The classical approach

c. The human relations approach

Question 4
Correct

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Question text
Strategic planning is done by:
Select one:

a. Top managers

b. Middle managers

c. Supervisory managers

Question 5
Incorrect

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Question text
Internal consists of the trends and events within an organization that affect_____.

Select one:

a. Management

b. All of the given options

c. Organizational culture

d. None of the given options

e. Employees

Question 6
Incorrect

Mark 0.00 out of 1.00

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Question text
The basic purpose or function or tasks of an enterprise or agency or any part of
it.

Select one:

a. Mission

b. Objectives

c. Technical plan

d. Policies

Question 7
Correct

Mark 1.00 out of 1.00

Flag question

Question text
A prerequisite for a successful and efficient recruitment program is to have a(n)

Select one:

a. Recruitment policy

b. HR policy

c. Health and safety policy

Question 8
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
In the twenty-first century the four functions of management are:

Select one:

a. monitoring, suggesting, journaling, and accommodating employees

b. planning, organizing, suggesting, and accommodating employees

c. planning, organizing, controlling, and leading employees

d. monitoring, organizing, suggesting, and accommodating employees

Question 9
Correct

Mark 1.00 out of 1.00

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Question text
The process of developing an applicants’ pool for job openings in an
organization is called.

Select one:

a. Hiring

b. Selection

c. Recruitment

d. Retention
Question 10
Correct

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Question text
Who is the father of scientific management?

Select one:

a. Max Weber

b. Henry R. Towne

c. Frederick Winslow Taylor

d. Henry Fayol

Question 11
Correct

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Question text
Fayol's functions of management include:

Select one:

a. Punishing, commanding, organizing, coordinating, controlling.

b. Planning, designating, completing, and cooperating.

c. Preparing, commanding, operating, consulting, controlling.

d. Planning, commanding, organizing, coordinating, controlling.

Question 12
Incorrect

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Which statement is wrong about Formal organization?

Select one:

a. It is temporary and unstable

b. Consciously deliberate in nature

c. Based on delegation of authority

Question 13
Correct

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Question text
Which of the following is an opportunity for an organization?

Select one:

a. High labor turnover

b. Good product development

c. Good financial control

d. Establishing Internet sales

Question 14
Correct

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Question text
Which of the following is an example of the Hawthorne experiments?

Select one:

a. None of the given options

b. All of the given options

c. The illustration experiments

d. The bank wiring observation room

e. The relay assembly test room

f. The interview program

Question 15
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
A manager who is helping a customer return some shoes they purchased last
week is dealing with what type of decision?

Select one:

a. Programmed decision

b. Non-programmed decision

c. Bounded rationality

d. Uncertainty

Question 16
Correct

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Question text
Which of the following is an opportunity for an organization?

Select one:

a. Limited management skills

b. Rapid market growth

c. Good distribution skills

d. Poor marketing skills

Question 17
Correct

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Question text
Which of the following are sub-groupings of the classical approach?

Select one:

a. Environment and individual

b. Scientific management and bureaucracy

c. Scientific management and gender management

Question 18
Correct

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Question text
The most effective form of business organization for raising capital is the:

Select one:

a. Corporation

b. Proprietorship

c. Partnership
Question 19
Correct

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Question text
Which of the following are sub-groupings of the classical approach?

Select one:

a. Environment and individual

b. Scientific management and gender management

c. Scientific management and bureaucracy

d. Individual and bureaucracy

Question 20
Incorrect

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Question text
They are general statements or understandings that guide or channel thinking in
decision making.

Select one:

a. Budgets

b. Strategies
c. Policies

d. Programs

Question 21
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is not an example of bureaucratic functioning in
organizations?

Select one:

a. Policies, rules and procedures

b. Hierarchical organizational structure

c. Advertising and marketing brochures

d. Paperwork and record-keeping

Question 22
Correct

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Question text
They permitting managers to delegate authority and maintain control over what
their subordinates do.
Select one:

a. Procedures

b. Policies

c. Programs

d. Rules

Question 23
Correct

Mark 1.00 out of 1.00

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Question text
Problems are usually of the following type(s):

Select one:

a. Routine problems.

b. All of the given options.

c. None of the given options.

d. Crisis problems.

e. Problems of failing to take advantage of opportunities.

Question 24
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
The form of business organization that has the largest sales volume is the:

Select one:

a. Corporation

b. Cooperative

c. Partnership

Question 25
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is not an advantage of group decision-making?

Select one:

a. group think

b. more information and knowledge focused on the issue.

c. increased number of alternatives considered

d. greater acceptance of decisions

Question 26
Correct
Mark 1.00 out of 1.00

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Question text
The offering of employee health insurance addresses which of Maslow's needs?

Select one:

a. Social

b. Self-actualization

c. Safety

Question 27
Correct

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Question text
It means that the whole is greater than its parts.

Select one:

a. Objectives

b. Synergy

c. Technical plan

d. Strategic Management

Question 28
Correct

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Question text
A solution to a problem that is arrived at through an unstructured process of
decision making is called a:

Select one:

a. Uncertainty

b. Non-programmed decision

c. Programmed decision

d. Bounded rationality

Question 29
Correct

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Question text
Recruitment policy usually highlights the need for establishing:

Select one:

a. All of the given options

b. Job specification
c. Job analysis

d. None of the given options

Question 30
Correct

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Question text
Which of the following is a strength for an organization?

Select one:

a. Small competitors in the home market

b. Presence of non-price competition

c. Low labor turnover

d. New market opportunities in Germany

Question 31
Correct

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Question text
They are a complex of goals, policies, procedures, rules, task assignments, steps
to be taken, resources to be employed, and other elements necessary to carry
out a given course of action.
Select one:

a. Strategies

b. Rules

c. Goals

d. Programs

Question 32
Correct

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Question text
Which one is known as early systematize of management?

Select one:

a. Charles Babbage

b. Sun Tzu

c. Henry R. Towne

d. Robert Own

Question 33
Correct

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Question text
Modern managers are:

Select one:

a. Action oriented.

b. All of the given options.

c. None of the given options.

d. Able to build a sense of shared values.

e. Able to manage change efficiently.

Question 34
Correct

Mark 1.00 out of 1.00

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Question text
Coordinating people and human resources to accomplish organizational goals is
the process of:

Select one:

a. Management

b. Directing

c. Planning

d. Leadership

Question 35
Correct
Mark 1.00 out of 1.00

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Question text
Advertisements through newspapers, TV, radio, professional journals and
magazines are _______ methods of recruitment.

Select one:

a. Direct

b. Indirect

c. Third party

Question 36
Correct

Mark 1.00 out of 1.00

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Question text
Which approach to the study of organizational behavior emphasizes the formal
structure, hierarchy of management, the technical requirements and the
assumption of rational behavior?

Select one:

a. The system approach

b. The contingency theory

c. The human relations approach

d. The classical approach

Question 37
Correct

Mark 1.00 out of 1.00

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Question text
In Setting goals the “S.M.A.R.T” standing for:

Select one:

a. Social, Measurable, Attainable, Resources, Timely

b. Specific, Measurable, Attainable, Realistic, Timely

c. Specific, Manageable, Attainable, Realistic, Timely

d. Single, Measurable, Attainable, Realistic, Timely

Question 38
Correct

Mark 1.00 out of 1.00

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_____ is the process of using the resources and personnel of an organization in
an orderly way to achieve the objectives and long-term goals of the
organization.

Select one:
a. Controlling

b. Organizing

c. Planning

d. Leading

Question 39
Correct

Mark 1.00 out of 1.00

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Question text
Teaching of current or employees with skills needed to perform effectively on job
is

Select one:

a. Negligent training

b. Training

c. None of the given options

Question 40
Correct

Mark 1.00 out of 1.00

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Question text
Basic compensations given to employees as salaries or wages are called:
Select one:

a. Salaries

b. Base pay

c. Wages

Question 41
Correct

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Question text
The five needs expressed in Maslow's hierarchy are:

Select one:

a. Physiological, intrinsic, social, esteem and self-actualization

b. Psychological, safety, social, esteem and self-actualization

c. Physiological, safety, responsibility, motivation and self-actualization

d. Physiological, safety, social, esteem and self-actualization

Question 42
Incorrect

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Question text
Which of the following is an advantage of a sole proprietorship?

Select one:

a. None of the given options

b. pride of ownership

c. ease of starting a business

d. being your own boss

e. All of the given options

Question 43
Correct

Mark 1.00 out of 1.00

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Question text
It means at the end of the period it should be possible to determine whether or
not objective has been achieved.

Select one:

a. Rules

b. Verifiable objectives

c. Programs

d. Mission

Question 44
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Factors affecting compensation levels are:

Select one:

a. Attitude of management

b. Job specifications

c. Environmental factors

d. All of the given options

e. None of the given options

Question 45
Incorrect

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Compensation given with base pay linked to individual team or organizational
performance is classified as

Select one:

a. Base pay

b. Salaries

c. Wages
Question 46
Correct

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Question text
In order to carry out a SWOT analysis, a company must _________.

Select one:

a. Identify the main opportunities in the external environment.

b. Identify the main threats in the external environment.

c. None of the given options.

d. All of the given options.

e. Identify the company’s main internal weaknesses.

Question 47
Correct

Mark 1.00 out of 1.00

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It combines tech with business to get people the information they need to do
their jobs better/faster/smarter.

Select one:

a. Operations management
b. Management Information System

c. Management science

d. Strategic management

Question 48
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is not an assumption of Theory Y?

Select one:

a. People are intelligent

b. Under most circumstances, most people seek additional responsibility

c. Most people like work

d. Primary motivators are fear and money

Question 49
Correct

Mark 1.00 out of 1.00

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_______ is the form of departmentalization that groups similar jobs and activities
into departments.
Select one:

a. A divisional structure

b. A functional structure

c. A product structure

Question 50
Correct

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Question text
Which of the following is not included in our definition of management?

Select one:

a. Working with and through people

b. Working within a changing environment

c. Achieving organizational objectives

d. Balancing efficiency against effectiveness

Transformational leadership recognises that success results from their belief in

both themselves and their staff.

Select one:
a. True

b. False
Charismatic leadership is to involve staff and others in the decision making
process.

Select one:
a. True
b. False
Theory Y assumes that people dislike work and seek to avoid it at all costs.

Select one:
a. True

b. False
Theory Y assumes that people dislike work and seek to avoid it at all costs.

Select one:

a. False

b. True

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

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 BL-OAM-2122-LEC-1922S
 Week 20: Quarterly Exam
 Second Quarter Exam

Started on Wednesday, 11 March 2020, 9:07 AM

State Finished

Completed on Wednesday, 11 March 2020, 9:17 AM

Time taken 10 mins 5 secs

Grade 47.00 out of 50.00 (94%)

Question 1
Correct

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 Flag question

Question text
A decision for repetitive or routine problems for which the responses have been
already been decided and been known to the person who will make the decision
is called:

Select one:

a. Professional

b. Strategic

c. Non-programmed.

d. Programmed.

Question 2
Correct

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Question text
Which of the following is not an advantage of group decision-making?

Select one:

a. increased number of alternatives considered

b. more information and knowledge focused on the issue.

c. group think
d. greater acceptance of decisions

Question 3
Correct

Mark 1.00 out of 1.00

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_______ is the form of departmentalization that groups similar jobs and activities
into departments.

Select one:

a. A product structure

b. A divisional structure

c. A functional structure

Question 4
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is an opportunity for an organization?

Select one:

a. Rapid market growth

b. Good distribution skills

c. Poor marketing skills

d. Limited management skills

Question 5
Correct

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Question text
It is a statement of expected results expressed in numerical terms.

Select one:

a. Budget

b. Purpose

c. Goal

d. Strategy

Question 6
Correct

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Question text
The simplest form of business ownership is a:

Select one:
a. Partnership

b. Corporation

c. Proprietorship

Question 7
Correct

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Question text
The selection of a course of action from among alternatives.

Select one:

a. Planning

b. Objectives

c. Organizing

d. Decision making

Question 8
Correct

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Question text
The span of control refers to:
Select one:

a. the number of subordinates reporting directly to a given manager or

supervisor

b. the number of different levels in the chain of hierarchical command

c. the number of subordinates reporting directly or indirectly to a given manager

or supervisor

Question 9
Correct

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Question text
The offering of employee health insurance addresses which of Maslow's needs?

Select one:

a. Safety

b. Social

c. Self-actualization

Question 10
Correct

Mark 1.00 out of 1.00

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Question text
In order to carry out a SWOT analysis, a company must _________.

Select one:

a. Identify the company’s main internal weaknesses.

b. All of the given options.

c. Identify the main threats in the external environment.

d. Identify the main opportunities in the external environment.

e. None of the given options.

Question 11
Correct

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Staffing systems exist, and should ultimately be used, to ____.

Select one:

a. reduce costs regardless of the effects on quality or quantity

b. contribute to the attainment of organizational goals such as survival,

profitability, and growth

c. ensure that day-to-day operations run smoothly

Question 12
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
The systems approach _____?

Select one:

a. Emphasizes the technical requirements of the organization and its needs.

b. None of the above

c. All of the choices

d. Encourages managers to view the organization both as a whole and as part of

a larger environment.

e. Emphasizes the psychological and social aspects.

Question 13
Correct

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A _______ is a business with two or more owners:

Select one:

a. Partnership

b. Conglomerate

c. Corporation
Question 14
Correct

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Which one is known as early systematize of management?

Select one:

a. Robert Own

b. Henry R. Towne

c. Sun Tzu

d. Charles Babbage

Question 15
Correct

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The form of business organization that has the largest sales volume is the:

Select one:

a. Corporation

b. Cooperative
c. Partnership

Question 16
Correct

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It is directing the work activities of others.

Select one:

a. Planning

b. Controlling

c. Leading

d. Organizing

Question 17
Correct

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Which of the following are sub-groupings of the classical approach?

Select one:

a. Scientific management and bureaucracy

b. Individual and bureaucracy

c. Scientific management and gender management

d. Environment and individual

Question 18
Correct

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Question text
Basic compensations given to employees as salaries or wages are called:

Select one:

a. Base pay

b. Salaries

c. Wages

Question 19
Correct

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Question text
It is a network of interpersonal relationships that arise when people associate
with each other.

Select one:
a. Informal organization

b. Formal organization

c. Narrow span of management

Question 20
Correct

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The application of scientific principles to management is called:

Select one:

a. Maslow's theory

b. Theory X & Y

c. Herzberg's theory

d. Scientific management

Question 21
Incorrect

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In Maslow's hierarchy of needs, which is the highest level of need?
Select one:

a. Social

b. Esteem

c. All of the given options

d. Safety

e. None of the given options

Question 22
Correct

Mark 1.00 out of 1.00

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Question text
Systems theory holds that:

Select one:

a. Decentralized organizations are more productive.

b. Fragmentation improves performance.

c. The whole is greater than the sum of the parts.

d. Centralized organizations are more productive.

Question 23
Correct

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 Flag question

Question text
The main disadvantage of a general partnership is:

Select one:

a. disagreement amongst partners

b. the unlimited liability of the partners

c. difficulty of termination

d. shared management

Question 24
Incorrect

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The first step in decision making is to:

Select one:

a. Identify and define the problem

b. determine courses of the problem

c. Establish priorities

d. Recognize need for a decision

Question 25
Correct

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Question text
It means at the end of the period it should be possible to determine whether or
not objective has been achieved.

Select one:

a. Rules

b. Verifiable objectives

c. Programs

d. Mission

Question 26
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is an opportunity for an organization?

Select one:

a. High labor turnover

b. Good product development

c. Good financial control

d. Establishing Internet sales

Question 27
Correct

Mark 1.00 out of 1.00

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Which statement is wrong about Formal organization?

Select one:

a. Based on delegation of authority

b. Consciously deliberate in nature

c. It is temporary and unstable

Question 28
Correct

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Which of the following is a strength for an organization?

Select one:

a. Small competitors in the home market

b. New market opportunities in Germany

c. Low labor turnover

d. Presence of non-price competition

Question 29
Correct

Mark 1.00 out of 1.00

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It is concerned with managing the process that converts inputs into outputs.

Select one:

a. Strategic management

b. Operations management

c. Management Information System

d. Management science

Question 30
Correct

Mark 1.00 out of 1.00

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Question text
It combines tech with business to get people the information they need to do
their jobs better/faster/smarter.
Select one:

a. Management science

b. Operations management

c. Strategic management

d. Management Information System

Question 31
Correct

Mark 1.00 out of 1.00

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Question text
Decisions fall into two categories:

Select one:

a. Every day and crisis

b. Programmed and non-programmed

c. Production and administrative

d. Large and small

Question 32
Correct

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Question text
Which of the following is a Threat for an organization?

Select one:

a. Economic downturn

b. Higher costs

c. Out-of- date products / technology

d. Rapid market growth

Question 33
Correct

Mark 1.00 out of 1.00

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Question text
When call center managers spend much of their time monitoring customer calls
and giving employees feedback about how to improve their dialogue with
customers in the future, these managers are using __________ skills.

Select one:

a. Technical

b. Situational

c. Ethical

d. Conceptual

Question 34
Correct

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 Flag question

Question text
Which of the following would be included in the "controlling function”?

Select one:

a. Measuring results against corporate objectives.

b. Explaining routines.

c. Setting standards.

d. Giving assignments.

Question 35
Correct

Mark 1.00 out of 1.00

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Which of the following are sub-groupings of the classical approach?

Select one:

a. Scientific management and gender management

b. Scientific management and bureaucracy

c. Environment and individual

Question 36
Correct
Mark 1.00 out of 1.00

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It is a system that operates in continual interaction with its environment.

Select one:

a. Open system

b. Closed system

c. Synergy

Question 37
Correct

Mark 1.00 out of 1.00

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Question text
The framework of interrelationships among individuals and departments that
describe relationships of reporting and accountability is called:

Select one:

a. Organizational structure

b. Span of control

c. Specialization

Question 38
Correct
Mark 1.00 out of 1.00

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Question text
Which approach to the study of organizational behavior emphasizes the formal
structure, hierarchy of management, the technical requirements and the
assumption of rational behavior?

Select one:

a. The classical approach

b. The human relations approach

c. The modern approach

Question 39
Correct

Mark 1.00 out of 1.00

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Question text
Strategic planning is done by:

Select one:

a. Top managers

b. Middle managers

c. Supervisory managers

Question 40
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following best describes Maslow's hierarchy of needs?

Select one:

a. It is a perfect model of workplace motivation.

b. It is a highly flawed model, although it does recognize that people are

motivated differently.

c. It has been proven empirically to be accurate in workplace settings.

d. It was devised by Maslow after meticulous research in workplace settings.

Question 41
Correct

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Which statement is wrong?

Select one:

a. Leader role is under Interpersonal managerial roles

b. Negotiator role is under Decisional managerial roles

c. Entrepreneur role is under Decisional managerial roles

d. Disseminator role is under Interpersonal managerial roles

Question 42
Correct

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SWOT is an acronym for:

Select one:

a. strategy, weakness, opinions, tactics

b. strengths, weaknesses, opportunities, threats

c. strategy, working, opinion, tactical

d. strategy, work, openness, toughness

Question 43
Incorrect

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____is a diagrammatic representation of organization structure show names
designation functions of personnel in the organization.

Select one:
a. Organizational structure

b. Span of control

c. Organizational chart

Question 44
Correct

Mark 1.00 out of 1.00

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Question text
The systems approach ______.

Select one:

a. Encourages managers to view the organization both as a whole and as part of

a larger environment

b. Emphasizes the technical requirements of the organization and its needs

c. Emphasizes the psychological and social aspects

Question 45
Correct

Mark 1.00 out of 1.00

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Question text
The most effective form of business organization for raising capital is the:

Select one:
a. Proprietorship

b. Corporation

c. Partnership

Question 46
Correct

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Question text
Supervisory management spends most of his/her time:

Select one:

a. Planning and organizing

b. Planning and controlling

c. Organizing and controlling

d. Directing and controlling

Question 47
Correct

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It means that the whole is greater than its parts.
Select one:

a. Technical plan

b. Synergy

c. Strategic Management

d. Objectives

Question 48
Correct

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Modern managers are:

Select one:

a. Able to build a sense of shared values.

b. Action oriented.

c. All of the given options.

d. Able to manage change efficiently.

e. None of the given options.

Question 49
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
_____ is the process of using the resources and personnel of an organization in
an orderly way to achieve the objectives and long-term goals of the
organization.

Select one:

a. Controlling

b. Planning

c. Organizing

d. Leading

Question 50
Correct

Mark 1.00 out of 1.00

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Question text
Which of the following is most closely associated with Henry Fayol?

Select one:

a. Hawthorne studies

b. Classical Management School

c. Iron cage
d. Time and motion study

Layoff is when employees voluntarily decide to end their employment with an

organization.

Select one:
a. true

b. false
Termination is the practice of putting an end to the employer-employee relations
initiated by the employer with prejudice to the worker.

Select one:
a. true

b. false
An individual who wants to buy a home in an expensive neighborhood with a low
crime rate is satisfying which psychological needs state?

Select one:
a. Safety
b. Self-actualization
c. Physiological

d. Esteem
Which of the following factor influence(s) employee compensation?

Select one:
a. labor market
b. All of the given options
c. Cost of Living

d. Labor unions
The Internet is not important to the foundation for a new industrial order.

Select one:
a. True

b. False

Designing marketing strategies is the first step in marketing management

process.
Select one:
True

False
Budget is a quantitative expression of a plan for a defined period of time.

Select one:
True

False
Payments made to employees without taking hours for which they worked into
consideration are called

Select one:
a. Base pay
b. Salaries

c. Wages
It refers to the effective communication between people/ workers/ clients of
different cultural background.

Select one:
a. Cross-cultural communication

b. Intercultural communication
According to Herzberg, which is not a motivator?

Select one:
a. Work conditions
b. Recognition by others
c. Personal growth

d. Sense of achievement
It is the process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organizations
effectiveness.

Select one:
a. Planning
b. Leading
c. Controlling

d. Staffing
Which of the following is the most serious problem that might arise due to
excessive reliance on internal recruitment?

Select one:
a. high labor turnover
b. internal resistance

c. reduced job performance

Any compensation plan must be

Select one:
a. understandable, feasible acceptable
b. reasonable, workable, acceptable

c. understandable, workable, acceptable

Planned change refers to a situation in which change can originate from any
level in the organization.

Select one:
a. False

b. True
To convert a message into groups of words, symbols, gestures, or sounds that
present ideas or concepts is called:

Select one:
a. Noise
b. Encoding
c. Media richness

d. Feedback

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

 Dashboard
 My courses
 BL-OAM-2122-LEC-1922S
 Week 19: Long Quiz
  Long Quiz 4

Started on Wednesday, 11 March 2020, 10:02 AM

State Finished

Completed on Wednesday, 11 March 2020, 10:05 AM

Time taken 2 mins 51 secs

Grade 20.00 out of 20.00 (100%)

Question 1
Correct

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It is Information about what is happening while it is happening.

Select one:

a. Real-time information and control

b. Feedback control

c. Bureaucratic Control

d. Feed forward control

Question 2
Correct

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Question text
Budgeting is dividing enterprise programs into packages composed of goals,
activities, and needed resources and calculating the costs for each package
from base zero.
Select one:

True

False

Question 3
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It is the first step in management control.

Select one:

a. Actual performance

b. Comparison of actual performance against standards

c. Program corrective action

d. Determine desired performance

Question 4
Correct

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Question text
A _____ is a document that thoroughly explains a business idea and how it will be
carried out.

Select one:

a. Business plan

b. Financial analysis

c. Marketing plan

Question 5
Correct

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Which of the following would be included in the business plan?

Select one:

a. Marketing plan

b. All of the given options

c. Capital required

d. Management team

Question 6
Correct

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 Flag question

Question text
The planning function in managerial function of HRM includes plan for

Select one:

a. All of the given options

b. Engaging the employee

c. Providing proper training to the employee

d. Acquire best employee

Question 7
Correct

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______ is based on norms, shared values, expected behavior and other cultural
variables.

Select one:

a. Profit and Loss Control

b. Clan control

c. Bureaucratic Control

d. ROI Control
Question 8
Correct

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Question text
The outcome of controlling function is the accurate measurement of
performance and regulation of efficiency and effectiveness.
Select one:

True

False

Question 9
Correct

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Question text
Which is discussed in compensation policy?

Select one:

a. Type of incentive

b. % of bonus

c. Mode of payment

d. Tenure of payment
Question 10
Correct

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Question text
HRM is all about acquiring services of people, developing their skills, motivating
them to the foremost level and making sure that they continue to maintain their
commitment towards the organization.

Select one:

a. True

b. False

Question 11
Correct

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Which is discussed in compensation policy?

Select one:

a. Type of incentive

b. %of bonus

c. Mode of payment
d. Tenure of payment

Question 12
Correct

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Designing marketing strategies is the first step in marketing management
process.

Select one:

a. False

b. True

Question 13
Correct

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Question text
____ states the way about what are the activities that need to be conducted,
when it is to be conducted and how to conduct it.

Select one:

a. Decision making

b. Planning
c. Organizing

Question 14
Correct

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Which of the following management functions are closely related?

Select one:

a. Planning and control

b. Planning and staffing

c. Staffing and control

d. Planning and organizing

Question 15
Correct

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Planning sets the goals for the organization and controlling ensures its
accomplishment.
Select one:

True
 False

Question 16
Correct

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Question text
It compares various strategies and identifies the key strategic elements of
success.

Select one:

a. Operational benchmarking

b. Strategic benchmarking

c. Management benchmarking

d. Management control

Question 17
Correct

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Selling includes transfer of ownership of products to the buyer.
Select one:

True
 False

Question 18
Correct

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Human resource planning is a part of ____ function of the organization.

Select one:

a. Managerial

b. Analytical

c. Planning

d. Operational

Question 19
Correct

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Question text
It is an example of an effective standard for a control system would be.

Select one:

a. Renting new premises.

b. Improving the quality of production.

c. Deciding to hire 5 new employees.

d. Planning to increase sales of product A from 5,000 to 10,000 per month by

December of next year.

Question 20
Correct

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Orientation is the process of captivating, screening, and selecting potential and
qualified candidates based on objective criteria for a particular job.
Select one:

True

False

Which of the following does not form part of a firm’s macro-environment?

Select one:
a. technological environment
b. political environment
c. internal environment

d. economic environment
Which of the following is not a feature of a bureaucracy?

Select one:
a. Impersonality
b. Specialization
c. Generalism
d. Hierarchy of authority
A ______ provides for the greatest degree of continuity:

Select one:
a. Joint venture
b. Sole proprietorship
c. Corporation

d. General partnership
The study of management theory is important for which of the following
reasons:

Select one:
a. It helps decision making
b. It is scientific

c. Management theories are interpretive and evolve with organizational

changes
What is the term used to define the number of subordinates directly controlled
by a manager?

Select one:
a. Division structure
b. Span of management

c. Investment span
One of the earliest and most enduring descriptions of managerial roles comes
from:

Select one:
a. Adam Smith
b. Jack Welsh
c. Peter Drucker

d. Henry Mintzberg
Which of the following can affect the span of management?

Select one:
a. None of the given options.
b. Nature of work
c. Capacity of superiors
d. Delegation of authority

e. All of the given options.

Behavioral Science Approach is an extension of the ______.

Select one:
a. Scientific management
b. Human Relations Approach
c. Strategic management

d. Organizational development
Which of the following is not an assumption of Theory X?

Select one:
a. Employees are creative
b. Employees are lazy
c. Employees dislike work

d. Employees dislike responsibility

Scientific management is based on the assumption that:

Select one:
a. Workers would receive a set wage regardless of performance.
b. The scientific observation of people at work would reveal the one best way to
do the task.
c. Workers can decide their own methods of performing tasks.

d. Observation would reveal the workers need to be multi-skilled.

Wages represent ____ rates of pay.

Select one:
a. Hourly
b. Weekly
c. Monthly

d. Daily
The remuneration system needs to meet the following type(s) of equity

Select one:
a. All of the given options
b. External
c. Individual

d. Internal
___ functions are the HR functions that are required to administrate the
manpower in the organization.

Select one:
a. Managerial
b. Research
c. Analytical

d. Operational

BL-OAM-2122-LEC-1922S
ORGANIZATION AND MANAGEMENT

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 BL-OAM-2122-LEC-1922S
 Week 15: Long Quiz
 Long Quiz 3

Started on Wednesday, 11 March 2020, 11:17 AM

State Finished

Completed on Wednesday, 11 March 2020, 11:22 AM

Time taken 4 mins 4 secs

Grade 19.00 out of 20.00 (95%)

Question 1
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Advertisements through newspapers, TV, radio, professional journals and
magazines are _______ methods of recruitment.

Select one:

a. Third party

b. Direct

c. Indirect

Question 2
Correct

Mark 1.00 out of 1.00

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Question text
When an employee has a need for _____, achieving one’s potential in his or her
career meets that need.

Select one:

a. Social needs

b. physiological needs

c. Safety needs

d. Self-actualization needs
Question 3
Correct

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Question text
When an employee has a need for _____, achieving one's potential in his or her
career meets that need.

Select one:

a. Self-actualization needs

b. Social needs

c. Safety needs

d. physiological needs

Question 4
Correct

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Question text
The drive to find food, drink, and sexual satisfaction is based on what level of
need?

Select one:

a. Physiological
b. Esteem

c. Safety

d. Self-actualization

Question 5
Correct

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Influencing people towards the achievement of goals.

Select one:

a. Charisma

b. Contingency factor

c. Leadership

d. Frustration

Question 6
Correct

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Question text
Needs and expectations at work are sometimes divided into two types:
Select one:

a. Extrinsic/intrinsic

b. Social/spiritual

c. External/internal

d. Effort/reward

Question 7
Correct

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The _____ is the individual or group that develops the message to be
communicated to internal and external parties.

Select one:

a. Decoder

b. Encoder

c. Source

d. Jargon

Question 8
Correct

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 Flag question

Question text
The communication process involves all of the following except:

Select one:

a. Performing

b. Receiver

c. Decoding

d. Noise

Question 9
Correct

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Question text
Transactional leadership has which of the following characteristics?

Select one:

a. Seeks to pick up the mood of the audience.

b. Seeks to ensure staff understands issues facing the organization.

c. Takes the view that rewards and punishment motivate staff.

d. Believe success arises from leaders and staff working together.

Question 10
Correct

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Question text
Advertisements through newspapers, TV, radio, professional journals and
magazines are _______ methods of recruitment.

Select one:

a. Third party

b. Direct

c. Indirect

Question 11
Correct

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Question text
Filling and keeping filled, positions in the organization structure.

Select one:

a. Planning

b. Organizing

c. Leading
d. Staffing

Question 12
Incorrect

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Question text
First step in culture shock:

Select one:

a. Disintegration stage

b. Honeymoon stage

Question 13
Correct

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Basic compensations given to employees as salaries or wages are called

Select one:

a. Salaries

b. Base pay

c. Wages
Question 14
Correct

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Question text
With reward power a leader can reward staff who comply with instructions.

Select one:

a. True

b. False

Question 15
Correct

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Question text
The process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organization's
effectiveness is called ____.

Select one:

a. Selection

b. Placement

c. Staffing
d. Recruitment

Question 16
Correct

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Question text
First step in change management process is to prepare for change.

Select one:

a. False

b. True

Question 17
Correct

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Question text
It is the transfer of information from a sender to a receiver, with the information
being understood by receiver.

Select one:

a. Communication

b. Coordination

c. Leading
d. Connection

Question 18
Correct

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Question text
A prerequisite for a successful and efficient recruitment program is to have a(n)

Select one:

a. Recruitment policy

b. Health and safety policy

c. HR policy

Question 19
Correct

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Question text
Performance appraisal feedback always include

Select one:

a. none of the given options

b. all of the given options

c. providing feedback to employees

d. setting work standards

e. assessment of employee performance

Question 20
Correct

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Question text
Which of the following is the most serious problem that might arise due to
excessive reliance on internal recruitment?

Select one:

a. reduced job performance

b. internal resistance

c. high labor turnover

Finish review