HP Elitebook 820 G2 Notebook PC and HP Elitebook 720 G2 Notebook PC

HP EliteBook 820 G2 Notebook PC and
HP EliteBook 720 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2015 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD is a trademark of Advanced Micro Devices, common to most models. Some features may otherwise using any software product
Inc. Bluetooth is a trademark owned by its not be available on your computer. preinstalled on this computer, you agree to be
proprietor and used by HP Inc. under license. bound by the terms of the HP End User License
Intel, Celeron, and Pentium are trademarks of Not all features are available in all editions of Agreement (EULA). If you do not accept these
Intel Corporation in the U.S. and other Windows. This computer may require upgraded license terms, your sole remedy is to return the
countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software)
trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the
companies. Windows functionality. Go to refund policy of your seller.
http://www.microsoft.com for details.
The information contained herein is subject to For any further information or to request a full
change without notice. The only warranties for refund of the price of the computer, please
HP products and services are set forth in the contact your seller.
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: January 2015
Document Part Number: 791152-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1

Product Name ........................................................................................................................................................ 1
Chipset ................................................................................................................................................................... 1
Processor ............................................................................................................................................................... 1
Panel ...................................................................................................................................................................... 1
Graphics ................................................................................................................................................................. 2
Memory .................................................................................................................................................................. 2
Flash cache ............................................................................................................................................................. 2
MiniCard solid-state drive ...................................................................................................................................... 2
Primary storage ..................................................................................................................................................... 3
Audio and video ..................................................................................................................................................... 3
Ethernet ................................................................................................................................................................. 4
Wireless networking .............................................................................................................................................. 4
External expansion ................................................................................................................................................ 4
Ports ....................................................................................................................................................................... 5
Docking .................................................................................................................................................................. 5
Keyboard/pointing devices .................................................................................................................................... 5
Power requirements .............................................................................................................................................. 5
Security .................................................................................................................................................................. 6
Operating system ................................................................................................................................................... 6
Serviceability ......................................................................................................................................................... 8
2 External component identification .................................................................................................................. 9

Display .................................................................................................................................................................... 9
Front ..................................................................................................................................................................... 10
Right ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 12
Top ........................................................................................................................................................................ 13
TouchPad ........................................................................................................................................... 13
Lights ................................................................................................................................................. 14
Buttons, speakers, and fingerprint reader (select models only) ...................................................... 15
Keys ................................................................................................................................................... 16
Bottom ................................................................................................................................................................. 18
Locating the serial number, product number, and model number .................................................................... 19
v
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Plastics Kit ........................................................................................................................................................... 25
Display assembly components ............................................................................................................................ 26
Mass storage devices ........................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement preliminary requirements ..................................................................................... 32

Tools required ...................................................................................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 33
Electrostatic discharge damage ........................................................................................................ 33
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................ 35
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37

Component replacement procedures .................................................................................................................. 37
Service cover ..................................................................................................................................... 37
Battery ............................................................................................................................................... 39
Hard drive/solid-state drive .............................................................................................................. 41
WWAN module ................................................................................................................................... 44
M.2 solid-state drive ......................................................................................................................... 46
WLAN module .................................................................................................................................... 47
Memory module ................................................................................................................................ 49
Keyboard ........................................................................................................................................... 50
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 55
Component replacement procedures .................................................................................................................. 55
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 55
RTC battery ........................................................................................................................................ 56
Top cover ........................................................................................................................................... 57
Display assembly ............................................................................................................................... 61
TouchPad ........................................................................................................................................... 68
NFC module ....................................................................................................................................... 69
Card reader board .............................................................................................................................. 70
Heat sink ............................................................................................................................................ 72
Fan ..................................................................................................................................................... 74
vi
System board .................................................................................................................................... 76
Fingerprint reader board ................................................................................................................... 79
Speaker assembly ............................................................................................................................. 80
Power button board .......................................................................................................................... 82
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 83

Using Computer Setup ......................................................................................................................................... 83
Starting Computer Setup .................................................................................................................. 83
Navigating and selecting in Computer Setup ................................................................................... 83
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 84
Determining the BIOS version ......................................................................................... 84
Downloading a BIOS update ........................................................................................... 85
Using MultiBoot ................................................................................................................................................... 86
About the boot device order ............................................................................................................. 86
Choosing MultiBoot preferences ....................................................................................................... 86
Setting a new boot order in Computer Setup ................................................................. 86
Dynamically choosing a boot device using the f9 prompt ............................................. 86
Setting a MultiBoot Express prompt .............................................................................. 87
Entering MultiBoot Express preferences ........................................................................ 87
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 88

Using MultiBoot ................................................................................................................................................... 91
About the boot device order ............................................................................................................. 91
Choosing MultiBoot preferences ....................................................................................................... 91
Setting a new boot order in Computer Setup ................................................................. 91
Dynamically choosing a boot device using the f9 prompt ............................................. 92
Setting a MultiBoot Express prompt .............................................................................. 92
Entering MultiBoot Express preferences ........................................................................ 92
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 93

vii
Changing the boot order using the f9 prompt .................................................................................. 96
TPM BIOS settings (select products only) ........................................................................................................... 96
Using HP Sure Start (select products only) ......................................................................................................... 96
10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 97

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 98
11 Backup and recovery in Windows 7 .............................................................................................................. 99

Creating recovery media and backups ................................................................................................................ 99
Guidelines .......................................................................................................................................... 99
Creating recovery media with HP Recovery Disc Creator ................................................................. 99
Creating recovery media ............................................................................................... 100
Backing up your information .......................................................................................................... 100
Performing a system recovery .......................................................................................................................... 101
Using the Windows recovery tools .................................................................................................. 101
Using f11 recovery tools (select models only) ............................................................................... 102
Using Windows 7 operating system media ..................................................................................... 102
12 Backup and recovery in Windows 8.1 ......................................................................................................... 104

Backing up your information ............................................................................................................................. 104
Performing a system recovery .......................................................................................................................... 104
Using the Windows recovery tools .................................................................................................. 104
Using f11 recovery tools ................................................................................................................. 105
Using Windows operating system media (purchased separately) ................................................. 106
Using Windows Refresh or Windows Reset .................................................................................... 106
Using HP Software Setup ................................................................................................................ 106
13 Backup and recovery in Windows 10 .......................................................................................................... 107

Creating recovery media and backups .............................................................................................................. 107
Creating HP Recovery media (select products only) ....................................................................... 107
Using Windows tools ......................................................................................................................................... 108
Restore and recovery ......................................................................................................................................... 109
Recovering using HP Recovery Manager ........................................................................................ 109
What you need to know before you get started ........................................................... 109
Using the HP Recovery partition (select products only) .............................................. 110
viii
Using HP Recovery media to recover ............................................................................ 110
Changing the computer boot order .............................................................................. 111
Removing the HP Recovery partition (select products only) ....................................... 111
14 Specifications .......................................................................................................................................... 112
15 Statement of memory volatility ................................................................................................................ 113

Nonvolatile memory usage ............................................................................................................................... 115
Questions and answers ..................................................................................................................................... 117
Using HP Sure Start (select models only) .......................................................................................................... 118
16 Power cord set requirements .................................................................................................................... 119

Requirements for all countries .......................................................................................................................... 119
Requirements for specific countries and regions ............................................................................................. 119
17 Recycling ................................................................................................................................................ 121
Index ........................................................................................................................................................... 122
ix
x
1 Product description
Product Name
Description 720 G2 820 G2
models models
HP EliteBook 720 G2 Notebook PC ×
HP EliteBook 820 G2 Notebook PC ×
Chipset
models models
Intel® processor controller hub (PCH), soldered on circuit (SoC) × ×
Processor
models models
5th Generation Intel® processors: × ×
● Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W
● Intel Core i5-5200U 2.2-GHz (max turbo frequency 2.7-GHz), 3 MB L3 cache, 15W
● Intel Core i5-5300U 2.3-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 15W
● Intel Core i7-5500U 2.4-GHz (max turbo frequency 3.0-GHz), 4-MB L3 Cache, 15W ×
● Intel Core i7-5600U 2.6-GHz (max turbo frequency 3.2-GHz), 4-MB L3 Cache, 15W
Panel
models models
12.5" high definition (HD), AntiGlare (AG), light-emitting diode (LED), SVA, 45% CG, 200 nits, eDP 1.2, flat, × ×
(1366x768)
12.5" HD AG SVA 45% CG 200 nits eDP 1.2 flat (1366x768) with camera
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080)
12.5" FHD AG UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) with camera
12.5" FHD UWVA 50% CG 300 nits eDP 1.3 ultra slim (1920 x 1080) capacitive touch enabled with camera
(includes chemically-strengthened Gorilla Glass 3 top cover)
Product Name 1
Graphics
models models
Intel HD Graphics 5500 × ×
UMA configurations support up to 3 displays through the Quest 2 Dock
Memory
models models
Two customer-accessible/upgradable memory module slots × ×
Support for DDR3L 1600-MHz PCL3-12800 dual channel memory
Support for 16384-MB of system memory in the following configurations:
● 16384-MB total system memory (8192 MB × 2)
● 12288-MB total system memory (8192 MB + 4096 MB)
● 8192-MB total system memory (4096 MB × 2 or 8192 MB × 1)
● 6144-MB total system memory (4096 MB + 2048 MB)
● 4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)
● 2048-MB total system memory (2048 MB × 1)
Flash cache
models models
Support for 32-GB solid-state drive (M.2 form factor) × ×
Intel SRT (Smart Response Technology)
MiniCard solid-state drive

models models
256-GB solid-state drive (2260/PCIe M.2 form factor) × ×
120-GB solid-state drive (2242/SATA-3 M.2 form factor)
2 Chapter 1 Product description

Primary storage
models models
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × ×
Support for the following hard drives: × ×
● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive
● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive
● 500-GB, 7200-rpm, SED, 7.0-mm hard drive
● 500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive
● 500-GB, 5400-rpm + 8GB MLC SSHD
● 320-GB, 7200-rpm, SATA, 7.0-mm hard drive
Support for the following 6.35-cm (2.5-in) solid-state drives: × ×
● 512-GB, SATA-3, solid-state drive, TLC
● 512-GB, SATA-3, solid-state drive
● 512-GB, SATA-3, SED, Opal 2, solid-state drive
● 256-GB, SATA-3, TLC, solid-state drive
● 128-GB, SATA-3, TLC, solid-state drive
● 512-GB, SATA-3, SED, Opal 2, solid-state drive ×
Audio and video

models models
Webcam, 720p × ×
Supports “No camera” option
Dual array microphones
Stereo speakers (2)
Realtek ALC3228 HD audio with DTS Studio sound
Primary storage 3
Ethernet
models models
Intel I218LM Gigabit Network Connection with iAMT × ×
S3/S4/S5 wake on LAN
Wireless networking
models models
Integrated wireless local area network (WLAN) options by way of wireless module × ×
Two WLAN antennas built into display assembly
Support for the following WLAN formats: × ×
● Intel Dual Band Wireless-AC 3160
● Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module
● Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module (select models only) × ×
Two WWAN antennas built into display assembly (select models only)
Support for the following WWAN formats: × ×
● HP hs3110 HSPA+ Mobile Broadband Module
● HP lt4112 LTE/HPSA+ Mobile Broadband Module
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Integrated NFC module × ×
NFC antenna
Supports "No NFC" option
External expansion
models models
SD media reader slot × ×
Support for SD, SDHC, SDXC
Push-push insertion/removal
SIM slot (populated with WWAN; tool-less user-accessible)

Ports
models models
● AC adapter, HP Smart Adapter × ×
● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
● DisplayPort 1.2
● Docking
● RJ-45 (Ethernet)
● USB 3.0 charging (1)
● USB 3.0 (2)
● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs. standard aspect video
Docking
models models
HP UltraSlim Docking Station × ×
HP Docking Station
Keyboard/pointing devices
models models
Dual point, spill-resistant (with drain) keyboard with DuraKeys, optional backlight × ×
Touchpad Requirements: Glass with chemical etched surface, on/off button, support for 2-way scroll, Taps
enabled as default, Gestures enabled by default (2-finger scrolling, 2-finger zoom (pinch)
Power requirements
models models
Support for the following batteries: × ×
● 3-cell, 46-WHr, 4.15-AHr, Li-ion battery
● 3-cell, 26-WHr, 2.37-AHr, Li-ion battery
Support for the following AC adapters:
● 65-W HP Smart adapter EM
● 45-W, 2-prong, 7.4 mm, DC jack AC adapter
Ports 5
models models
● 45-W HP Smart adapter
Support for the following power cords: × ×
● 3-wire plug, 1.0 m
Security
models models
Support for the following: × ×
● Fingerprint reader
● Support for “No fingerprint reader” option
● Security Lock
● Integrated smart card reader (active)
● Trusted Platform Module (TPM) 1.2 (Infineon; soldered down)
Operating system
models models
Preinstalled: ×
● Windows® 10 Home 64
● Windows 10 Home 64 Single Language
● Windows 10 Home 64 Chinese Market
● Windows 10 Home 64 Chinese Market – CPPP
● Windows 10 Home 64 High-end
● Windows 10 Home 64 High-end Single Language
● Windows 10 Home 64 High-end Chinese Market
● Windows 10 Professional 64
● Windows 10 Professional 64 Downgrade Windows 7 32
● Windows 10 Professional 64 Downgrade Windows 7 64
● Windows 8.1 Chinese Market 64-bit (available only with People's Republic of China country localization)
● Windows 8.1 Emerging Market 64-bit
● Windows 8.1 Multi-language 64-bit

models models
● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA
● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image
● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit–MSNA
● Windows 8.1 Core for Higher Education (ML)
● Windows 8.1 Professional 64-bit
● Windows 8.1 Professional 64-bit–MSNA
● Windows 8.1 Professional for Education 64-bit
● Windows 7 Professional 32-bit, Service Pack 1 (available only if 4096-MB of total system memory
[4096-MB × 1] or less is selected)
● Windows 7 Professional 64-bit, Service Pack 1
● Windows 7 Professional 64-bit, Service Pack 1–MSNA
● Ubuntu Linux (not available with WWAN or touch)
● Ubuntu Kylin Linux (not available with WWAN or touch)
● NeoKylin Linux 32 bit (not available with WWAN or touch)
● FreeDOS 2.0
Restore Media–DRDVD:
● Windows 10 (available with any Windows 10 operating system, required with any Windows 10
Professional downgrade operating system)
● Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows 8.1
Professional downgrade operating system)
● Windows 7 (available with any Windows 7 or Windows 8.1 Professional downgrade operating system)
Restore Media–OSDVD:
● Windows 10 OSDVD Downgrade RTF
● Windows 8.1 Professional (Update) 64-bit
● Windows 7 Professional 64-bit (available with any Windows 7 or Windows 8.1 Professional downgrade
operating system)
● Windows 7 Professional 32-bit (available with any Windows 7 or Windows 8.1 Professional downgrade
operating system)
Restore Media–SRDVD:
● Ubuntu Linux
● Ubuntu Kylin Linux
● SRDVD Neokylin Linux
Certified:
● Microsoft WHQL
Web-only support:
● Windows 10 Enterprise
● Windows 8.1 Enterprise 64
● Windows 8.1 Professional 64
Operating system 7
models models
● Windows 8.1 Multi-language 64
● Windows 8.1 Emerging Markets 64
● Windows 8.1 Chinese Market 64
● Windows 7 Enterprise 64
● Windows 7 Enterprise 32
Serviceability
models models
End user replaceable parts: × ×
● AC adapter
● Battery (system)
● Hard drive
● Keyboard
● Memory module
● Solid-state drive
● WLAN module
● WWAN module
● M.2 (NGFF) Flash cache / SSD

2 External component identification
Display
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support

Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
Display 9
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Front
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when

all wireless devices are off.
(2) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the
least amount of power.
NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.
(3) AC adapter/Battery light ● White: The computer is connected to external power

and the battery is charged from 90 to 99 percent.
● Amber: The computer is connected to external power

and the battery is charged from 0 to 90 percent.
● Blinking amber: A battery that is the only available

power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
10 Chapter 2 External component identification

● Off: The battery is fully charged.
(4) Hard drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the

hard drive.
Right
(1) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, earbuds, or a
(microphone) jack headset. Also connects an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP Support
Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification
area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that
supports both audio-out (headphone) and audio-in (microphone).
(2) DisplayPort Connects an optional digital display device, such as a high-performance

monitor or projector.
(3) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive,
printer, scanner or USB hub.
Right 11
(4) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
(5) RJ-45 (network) jack/lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
(6) Docking connector Connects an optional docking device.
(7) Power connector Connects an AC adapter.
Left
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.
(5) Smart card reader Supports optional smart cards.
Top
TouchPad
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
Top 13
Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and
other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology

feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light ● On: The TouchPad is off.
● Off: The TouchPad is on.
(4) Microphone mute light ● Amber: microphone sound is off.
● Off: microphone sound is on.
(5) Num lock light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all

wireless devices are off.
(7) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.

Buttons, speakers, and fingerprint reader (select models only)
(1) Power button ● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit

Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of
unsaved information.
If the computer has stopped responding and Windows shutdown procedures are
ineffective, press and hold the power button for at least 5 seconds to turn off the
computer.
NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at
the factory. Rapid Start Technology allows your computer to resume quickly from
inactivity.
To learn more about your power settings, see your power options:
Windows 7: Select Start > Control Panel > System and Security > Power Options.
Windows 8.1: From the Start screen, type power, select Power and sleep settings,
and then select Power and sleep from the list of applications.
Windows 10: Type power in the taskbar search box, and then select Power and
sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
Top 15
(3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon.
models only)
Keys
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with a
function key or the esc key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows key again will return you to the previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Function keys Execute frequently used system functions when pressed in combination with the
fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-
right corner of the key.

(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and off when pressed in combination with
the fn key.
Alternates between the navigational and numeric functions on the embedded

numeric keypad.
Top 17
Bottom
(1) Accessory battery connector (select models Connects an optional accessory battery.
only)
(2) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant.
To access Help and Support in Windows 7, select Start >

Help and Support.
To access HP Support Assistant in Windows 8.1, from the

Start screen, select the HP Support Assistant app.
Windows 10: Type support in the taskbar search box,

and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

(3) Service door release latch Releases the service door.
(4) Service door release lock Locks the service door.
(5) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(6) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Locating the serial number, product number, and model number

The serial number, product number, and model number of your computer are located on the rear of the
computer. You may need the information when you travel internationally or when you contact support.
Locating the serial number, product number, and model number 19

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
20 Chapter 3 Illustrated parts catalog

Item Component Spare part number
(1) Display assembly: The TouchScreen display assembly is spared as a whole unit replacement.
12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001
The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 26.
(2) Keyboard with backlight (includes backlight cable and keyboard cable):
For use in models with a backlit keyboard:
For use in Belgium 776452-A41
For use in Brazil 776452-201
For use in Bulgaria 776452-261
For use in Canada 776452-DB1
For use in the Czech Republic and Slovakia 776452-FL1
For use in Denmark 776452-081
For use in France 776452-051
For use in Germany 776452-041
For use in Greece 776452-151
For use in Hungary 776452-211
For use in Iceland 776452-DD1
For use in India 776452-D61
For use in Israel 776452-BB1
For use in Italy 776452-061
For use in Japan 776452-291
For use in Latin America 776452-161
For use in the Netherlands 776452-B31
For use in Northwest Africa 776452-FP1
For use in Norway 776452-091
For use in Portugal 776452-131
For use in Romania 776452-271
For use in Russia 776452-251
For use in Saudi Arabia 776452-171
For use in Slovenia 776452-BA1
For use in South Korea 776452-AD1
For use in Spain 776452-071
For use in Sweden and Finland 776452-B71
For use in Switzerland 776452-BG1
Computer major components 21

For use in Taiwan 776452-AB1
For use in Thailand 776452-281
For use in Turkey 776452-141
For use in the United Kingdom 776452-031
For use in the United States 776452-001
Keyboard without backlight (includes keyboard cable):
For use in models without a backlit keyboard:
For use in Belgium 776451-A41
For use in Bulgaria 776451-261
For use in Canada 776451-DB1
For use in the Czech Republic and Slovakia 776451-FL1
For use in France 776451-051
For use in Germany 776451-041
For use in Greece 776451-151
For use in Hungary 776451-211
For use in Iceland 776451-DD1
For use in Latin America 776451-161
For use in Northwest Africa 776451-FP1
For use in Norway 776451-091
For use in Portugal 776451-131
For use in Romania 776451-271
For use in Russia 776451-251
For use in Saudi Arabia 776451-171
For use in Slovenia 776451-BA1
For use in Spain 776451-071
For use in Sweden and Finland 776451-B71

For use in Switzerland 776451-BG1
For use in Turkey 776451-141
For use in the United Kingdom 776451-031
For use in the United States 776451-001
(3) RTC battery (includes cable and double-sided adhesive) 702853-001
(4) Top cover 783215-001
(5) Power button board (includes cable) 730552-001
(6) NFC module 781862-001
(7) Card reader board (includes cable) 781841-001
(8) Fingerprint reader board (includes bracket and cable) 730554-001
(9) Speaker assembly (includes left and right speakers and cables) 730555-001
(10) TouchPad (includes cable)
For use in models without NFC 781859-001
For use in models with NFC; includes NFC antenna 781860-001
(11) Heat sink (includes replacement thermal material): 730556-001
(12) Fan (includes cable): 730547-001
(13) System board, equipped with:
(includes a graphics subsystem with UMA memory and replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-5600U processor 781858-xxx
(14) Base enclosure (includes RJ-45 cover, rubber feet, and service cover eject latch assembly): 765603-001
Rubber Kit (not illustrated, includes base enclosure rubber screw covers) 730550-001
(15) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit,
spare part number 730539-001.
1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-001
Computer major components 23

500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001
500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001
500-GB, 5400-rpm, SATA, FIPS, 7.0-mm hard drive 730946-001
500-GB, 5400-rpm, SATA, 7.0-mm, hybrid SSD hard drive 732000-001
(16) Battery:
3-cell, 46-WHr, 4.15-AHr, Li-ion battery 717378-001
(17) Memory module (PCL3, 12800, 1600-MHz):
8 GB 693374-001
4 GB 691740-001
(18) WWAN module:
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001
HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001
(19) Solid-state drive:
NOTE: M.2 drive shown
512-GB, SATA-3, solid-state drive 781850-001
512-GB, SATA-3, solid-state drive, TLC 834733-001
256-GB, SATA-3, SED, Opal 2, solid-state drive 781849-001
256-GB, SATA-3, SATA-3, TLC, solid-state drive 798956-001
256-GB, M.2, PCIe, solid-state drive 781853-001
128-GB, SATA-3, TLC, solid-state drive 798955-001
120-GB, SATA-3, M.2, solid-state drive 781852-001
(20) WLAN module:
Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use 783721-001
in Indonesia
Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter 784644-001

(21) Service cover (includes rubber feet):
For use in 820 G2 models 781836-001
For use in 720 G2 models 790080-001
For use only on RCTO models 797517-001
Plastics Kit
Plastics Kit, includes: 730562-001
(1) Card reader bezel
(2) Display cable connector bracket
(3) Fingerprint reader cover
(4) RJ-45 cover
(5a) Service cover release latch actuator
(5b) Service cover release latch arm
Service cover release latch spring (not illustrated)
Plastics Kit 25
Display assembly components
NOTE: The display assembly components listed in this section are for use only on computer models
equipped with a non-TouchScreen display assembly.
(1) Display bezel:
For use on 720 G2 models with an HD display panel 786930-001
For use on 720 G2 models with an FHD display panel 790381-001
For use on 820 G2 models with an HD display panel 730544-001
For use on 820 G2 models with an FHD display panel 781837-001
(2) Webcam/microphone module (includes double-sided adhesive): 781861-001

Microphone module (includes double-sided adhesive) 730795-001
(3) Display panel:
12.5-in, AG, FHD, LED, UWVA display panel 781864-001
12.5-in, AG, HD, LED, SVA display panel 781863-001
(4) Display Hinge Kit (includes left and right display hinges):
For use only on computer models equipped with an FHD display 775895-001
For use only on computer models equipped with an HD display 730543-001
(5) Display Cable Kit (includes display panel cable and webcam/microphone module cable) 730537-001
Antenna Kit, includes:
(6) WLAN antenna cables and transceivers
(7) WWAN antenna cables and transceivers
(8) Display enclosure:
Display Panel Support Kit (not illustrated, includes display enclosure, WLAN antenna cables and transceivers, and WWAN
antenna cables and transceivers):
Display assembly components 27

Mass storage devices
(1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit,
spare part number 730539-001.
Solid-state drive, 2.5-inch (does not include hard drive bracket, hard drive connector adapter, or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit.

M.2 solid-state drive (not illustrated)
120-GB, SATA-3, M.2 solid-state drive 781852-001
Hard drive hardware kit (does not include hard drive bracket, hard drive connector adapter, 730539-001
or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in
the Hard Drive Hardware Kit.
(2a) Hard drive bracket
(2b) Hard drive connector adapter
Hard drive screws (not illustrated)
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001
65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001
45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 721092-001
45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742437-001
65-W, 3-pin to standard connector (converts 3-pin Smart power connector to standard/legacy power 414135-001
connector)
Smart AC adapter dongle, 7.4mm 734734-001
HP DisplayPort-to-HDMI 1.4 adapter 749288-001
Carrying case:
HP Essential top-load carrying case 679921-001
HP business top-load carrying case 718550-001
HP 2013 UltraSlim Docking Station 732252-001
HP Mobile Connect SIM module 714749-001
Lock:
HP docking station cable lock 575921-001
HP ultraslim keyed cable lock 703372-001
Mouse:
HP comfort-grip wireless mouse 691922-001
Miscellaneous parts 29
HP USB laser mouse 674318-001
HP USB travel mouse 757770-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Europe 490371-021
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
Power cord (3-pin, black, 1.00-m):
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Europe 755530-021
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in South Africa 755530-AR1

For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Power cord for use in Japan (2-pin, black, 1.00-m): 762689-291
Screw Kit 730553-001
Mylar tape 828770-001
Pointing stick covers, black (20 pieces) 804089-001
Miscellaneous parts 31
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
32 Chapter 4 Removal and replacement preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
Grounding guidelines 33
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 35
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Service cover
NOTE: The service cover spare part kit includes rubber feet.
Description Spare part number
Service cover for use in 820 G2 models 781836-001
Service cover for use in 720 G2 models 790080-001
Service cover for use only on RCTO models 797517-001
Before removing the disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the service cover:
1. Turn the computer upside down, with the rear toward you.
2. Slide the service cover release latch (1) to gain access to the service cover security screw.
3. Remove the Phillips PM2.0×4.5 security screw (2) (if present).
NOTE: The service cover includes a threaded receptacle for storing the security screw.
4. Slide the service cover release latch a second time (3) to release the service cover.
5. Release the service cover (4) by sliding it forward.
Component replacement procedures 37

6. Remove the service cover (5).
Reverse this procedure to install the service cover.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery
Before removing the battery, follow these steps:

4. Remove the service cover (see Service cover on page 37).
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.
Remove the battery:

1. Slide the battery lock latches (1) to unlock the battery.

2. Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle.
3. Remove the battery.

Reverse this procedure to install the battery.

Hard drive/solid-state drive
NOTE: Hard drive or solid-state drive spare part kits do not include the hard drive bracket, hard drive
connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included
in the Hard Drive Hardware Kit, spare part number 730539-001.
Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part
number 730539-001.
Solid-state drive, 2.5-inch (does not include hard drive bracket, hard drive connector adapter, or screws):
NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit.
Before removing the battery, follow these steps:

5. Remove the battery (see Battery on page 39).
Remove the hard drive:
1. Loosen the four Phillips captive screws (1) that secure the hard drive to the computer.

2. Use the release tab (2) to remove the hard drive.
3. If it is necessary to disassemble the hard drive, perform the following steps:

a. Position the hard drive with the rear toward you.
b. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard
drive.
c. Remove the hard drive bracket (2) from the hard drive.

d. Remove the hard drive connector adapter (3) from the hard drive.
The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive
Hardware Kit, spare part number 730539-001.
Reverse this procedure to reassemble and install the hard drive.

WWAN module
HP hs3110 HSPA+ Mobile Broadband Module 822828-001
HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001
Before removing the WWAN module, follow these steps:

Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled
“5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled
“6”.
2. Remove the Phillips PM2.0×2.5 screw (2) that secures the WWAN module to the system board. (The
WWAN module tilts up.)
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

M.2 solid-state drive
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.5 screw (1) that secures the solid-state drive to the system board. (The
solid-state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.

WLAN module
Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001
Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia 783721-001
Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter 784644-001
Before removing the WLAN module, follow these steps:

Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips PM2.0×2.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Memory module
8 GB (PCL3, 12800, 1600-MHz) 693374-001
4 GB (PCL3, 12800, 1600-MHz) 691740-001
Before removing the memory module, follow these steps:

Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.

Keyboard
For use in country or region Spare part number For use in country or region Spare part number
Keyboard with backlight (includes backlight cable and keyboard cable):
For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1
For use in Brazil 776452-201 For use in Norway 776452-091
For use in Bulgaria 776452-261 For use in Portugal 776452-131
For use in Canada 776452-DB1 For use in Romania 776452-271
For use in the Czech Republic 776452-FL1 For use in the Russia 776452-251
and Slovakia
For use in Denmark 776452-081 For use in Saudi Arabia 776452-171
For use in France 776452-051 For use in Slovenia 776452-BA1
For use in Germany 776452-041 For use in South Korea 776452-AD1
For use in Greece 776452-151 For use in Spain 776452-071
For use in Hungary 776452-211 For use in Sweden and Finland 776452-B71
For use in Iceland 776452-DD1 For use in Switzerland 776452-BG1
For use in India 776452-D61 For use in Taiwan 776452-AB1
For use in Israel 776452-BB1 For use in Thailand 776452-281
For use in Italy 776452-061 For use in Turkey 776452-141
For use in Japan 776452-291 For use in the United Kingdom 776452-031
For use in Latin America 776452-161 For use in the United States 776452-001
Keyboard without backlight (includes keyboard cable):
For use in Belgium 776451-A41 For use in Northwest Africa 776451-FP1
For use in Brazil 776451-201 For use in Norway 776451-091
For use in Bulgaria 776451-261 For use in Portugal 776451-131
For use in Canada 776451-DB1 For use in Romania 776451-271
For use in the Czech Republic 776451-FL1 For use in the Russia 776451-251
and Slovakia
For use in Denmark 776451-081 For use in Saudi Arabia 776451-171
For use in France 776451-051 For use in Slovenia 776451-BA1
For use in Germany 776451-041 For use in South Korea 776451-AD1
For use in Greece 776451-151 For use in Spain 776451-071
For use in Hungary 776451-211 For use in Sweden and Finland 776451-B71
For use in Iceland 776451-DD1 For use in Switzerland 776451-BG1
For use in India 776451-D61 For use in Taiwan 776451-AB1
For use in Israel 776451-BB1 For use in Thailand 776451-281

For use in country or region Spare part number For use in country or region Spare part number
For use in Italy 776451-061 For use in Turkey 776451-141
For use in Japan 776451-291 For use in the United Kingdom 776451-031
For use in Latin America 776451-161 For use in the United States 776451-001
Before removing the keyboard, follow these steps:

Remove the keyboard:
1. Loosen the two captive screws that secure the keyboard to the computer.
2. Partially open the computer.

3. Rest and secure the computer on its left side.

4. Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of
the keyboard until the keyboard disengages from the computer.
5. Open the computer as far as it will open.

6. Lift the rear edge of the keyboard (1) until it rests at an angle.
7. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage
from the top cover.

8. Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest.
NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight.
9. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then
disconnect the backlight cable (2) from the system board.
10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard
cable (4) from the system board.
11. Release the ZIF connector (5) to which the pointing stick cable is attached, and then disconnect the
pointing stick cable (6) from the system board.

12. Remove the keyboard (7).
Reverse this procedure to install the keyboard.

6 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Unlocking the device and disabling Always On Remote Management (select HP

devices only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT: A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Press f10 to enter Computer Setup.
NOTE: If the BIOS is protected with an Administrator password, enter the password.
2. Select Advanced and then select HP Touchpoint Manager Options.

3. Clear the Allow Activation check box.
4. Select Save changes and exit..

RTC battery
RTC battery (includes cable and double-sided adhesive) 702853-001
Before removing the RTC battery, follow these steps:

6. Remove the keyboard (see Keyboard on page 50).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-
sided adhesive.)
3. Remove the RTC battery and cable.

Reverse this procedure to install the RTC battery.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
Top cover 783215-001
Before removing the top cover, follow these steps:

4. Remove the service cover (see Service cover on page 37), and then remove the following components:
a. Battery (see Battery on page 39)
b. Hard drive (see Hard drive/solid-state drive on page 41)
c. Keyboard (see Keyboard on page 50)
NOTE: When replacing the top cover, be sure that the following components are removed from the defective
top cover and installed on the replacement top cover:
Remove the top cover:

1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the Phillips PM2.0×3.25 screw (1) that secures the display panel cable bracket and display
panel cable to the system board.
4. Remove the display panel cable bracket (2).

5. Disconnect the display panel cable (3) from the system board.
6. Remove the following rubber screw covers:

(1) This screw cover has a “1” marking on the inside of the cover
(2) These screw covers have a “2” marking on the inside of the cover
(3) These screw covers have a “3” marking on the inside of the cover
7. Remove the card reader bezel (4) from the card reader slot.
8. Remove the ten Torx T8M2.5×6.5 screws that secure the top cover to the base enclosure.
9. Remove the following screws that secure the top cover to the base enclosure:
(1) One Phillips PM2.0×6.5 screw
(2) Three Phillips PM2.5×4.5 screws
(3) Two Phillips PM2.0×3.0 screws
10. Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure.

11. Remove the top cover (2).
Reverse this procedure to install the top cover.
Display assembly
NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen
display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see the individual removal subsections.
12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001
Before removing the display assembly, follow these steps:

d. Top cover (see Top cover on page 57)
Remove the display assembly:
1. Release the display panel cable from the routing clips (1) and channel built into the base enclosure.
2. Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure.
3. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure.

4. Remove the display assembly (2).
5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).
The display bezel is available using the following spare part numbers:
● 786930-001: For use on 720 G2 models with an HD display panel
● 790381-001: For use on 720 G2 models with an FHD display panel
● 730544-001: For use on 820 G2 models with an HD display panel
● 781837-001: For use on 820 G2 models with an FHD display panel
6. If it is necessary to replace the display panel:
a. Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the
display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display enclosure.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.

d. Disconnect the display panel cable (2) from the display panel.
e. Remove the display panel.

The display panel is available using the following spare part numbers:
● 781864-00: 12.5-in, AG, FHD, LED, UWVA display panel
● 781863-001: 12.5-in, AG, HD, LED, SVA display panel
7. If it is necessary to replace the webcam/microphone module or the microphone module:
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone
module is attached to the display enclosure with double-sided adhesive.)
b. Disconnect the webcam/microphone module cable (2) from the webcam/ microphone module.
c. Remove the webcam/microphone module (3).
The webcam/microphone module is available using spare part number 781861-001. The
microphone module is available using spare part number 730795-001.
8. If it is necessary to replace the display panel cable:

a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached
to the display enclosure with double-sided adhesive.)
b. Release the display panel cable from the clip (2) built into the display enclosure.
c. Remove the display panel cable (3).
The display panel cable is included in the Display Cable Kit, spare part number 730537-001, and
includes the webcam/microphone module cable.
9. If it is necessary to replace the display hinges:

a. Release the grounding tape (1) that secures the display hinges to the display enclosure.
b. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the
display enclosure.

c. Remove the display hinges (3).
The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use
only on computer models equipped with an FHD display) and 730543-001 (for use only on
computer models equipped with an HD display).
10. If it is necessary to replace the WLAN antenna cables and transceivers:

a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna
transceivers are attached to the display enclosure with double-sided adhesive.)
b. Release the WLAN antenna cables from the clips (2) built into the left and right sides of the
display enclosure.
c. Remove the WLAN antenna cables and transceivers (3).
The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers
781834-001 (for use only on computer models equipped with an HD display) and 781835-001 (for
use only on computer models equipped with an FHD display).
11. If it is necessary to replace the WWAN antenna cables and transceivers:

a. Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna
transceivers are attached to the display enclosure with double-sided adhesive.)
b. Release the WWAN antenna cables from the clips (2) built into the left and right sides of the
display enclosure.
c. Remove the WWAN antenna cables and transceivers (3).
The WWAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers
781834-001 (for use only on computer models equipped with an HD display) and 781835-001 (for
use only on computer models equipped with an FHD display).
Reverse this procedure to reassemble install the display assembly.

TouchPad
TouchPad for use in models without NFC (includes cable) 781859-001
TouchPad or use in models with NFC; includes NFC antenna and TouchPad cable 781860-001
Before removing the TouchPad, follow these steps:

Remove the TouchPad:
1. Turn the top cover upside down with the front toward you.
2. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the
TouchPad cable from the card reader board.
3. Remove the two Philllips PM2.0×3.25 screws (2) that secure the TouchPad to the top cover.
4. Remove the TouchPad and cable (3).
Reverse this procedure to install the TouchPad.
NFC module
NFC module 781862-001
Before removing the NFC module, follow these steps:

Remove the NFC module:
2. Disconnect the bottom cable (1) and top cable (2) from the NFC module.
3. Remove the NFC module (3).
Reverse this procedure to install the NFC module.

Card reader board
Card reader board (includes cable) 781841-001
Before removing the card reader board, follow these steps:

Remove the card reader board:
2. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the
card reader board cable (2) from the system board.
4. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the
TouchPad cable from the card reader board.
5. Release the card reader board cable (2) through the opening in the top cover.
6. Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the
top cover.
7. Remove the card reader board and cable (4).
8. Remove the card reader board and cable.

Reverse this procedure to install the card reader board.

Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Heat sink 730556-001
Before removing the heat sink, follow these steps:

Remove the heat sink:
2. Detach the heat sink shroud (1) from the fan. (The heat sink shroud is attached to the fan with double-
sided adhesive.)
3. Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips captive screws
(2) that secure the heat sink to the system board.
4. Remove the heat sink (3).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the
system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.
Reverse this procedure to install the heat sink.

Fan
Fan (includes cable) 730547-001
Before removing the fan, follow these steps:

e. Heat sink (see Heat sink on page 72)
Remove the fan:
2. Disconnect the fan cable (1) from the system board.
3. Loosen the two Phillips captive screws (2) that secure the fan to the system board.
4. Remove the fan (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.
Reverse this procedure to install the fan.

System board
NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal
material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
System board for use only on computer models equipped with:
Before removing the system board, follow these steps:

d. RTC battery (see RTC battery on page 56)
e. Top cover (see Top cover on page 57)
f. Heat sink (see Heat sink on page 72)
g. Fan (see Fan on page 74)
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
● WWAN module (see WWAN module on page 44)

● Solid-state drive (see M.2 solid-state drive on page 46)
● WLAN module (see WLAN module on page 47)
● Memory modules (see Memory module on page 49)
Remove the system board:
2. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect
the power button board cable from the system board.
3. Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then
disconnect the fingerprint reader board cable from the system board.
4. Disconnect the speaker cable (1) from the system board.

5. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover.
6. Lift up on the right side of the system board (1) until it rests at an angle.
7. Remove the system board (2) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Fingerprint reader board
Fingerprint reader board (includes bracket and cable) 730554-001
Before removing the fingerprint reader board, follow these steps:

Remove the fingerprint reader board:
2. Detach the fingerprint reader board cable (1) from the top cover. (The fingerprint reader board cable is
attached to the top cover with double-sided adhesive.)
3. Remove the three Phillips PM2.0×2.5 screws (2) that secure the fingerprint reader board and bracket to
the top cover.
4. Remove the fingerprint reader board bracket (3).

5. Remove the fingerprint reader board (4).
Reverse this procedure to install the fingerprint reader board.
Speaker assembly
Speaker assembly (includes left and right speakers and cables) 730555-001
Before removing the speaker assembly, follow these steps:

e. System board (see System board on page 76)
Remove the speaker assembly:
1. Release the four clips (1) built into the top cover that secure the speaker assembly to the top cover.
2. Remove the speaker assembly (2).
Reverse this procedure to install the speaker assembly.

Power button board
Power button board (includes cable) 730552-001
Before removing the power button board, follow these steps:

e. System board (see System board on page 76)
Remove the power button board:
1. Remove the two Phillips PM2.0×3.25 screws (1) that secure the power button board to the top cover.
2. Remove the power button board (2) and cable.
Reverse this procedure to install the power button board.
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 83

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
– or –
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
84 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences

You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
86 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
– or –
Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 87
8 Computer Setup (BIOS) and MultiBoot in
Windows 8.1

operating properly.



To navigate and select in Computer Setup, follow these steps:
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
88 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –

3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
– or –
Updating the BIOS


To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
– or –


instructions:
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.

Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences

You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
3. Use a pointing device or the arrow keys to select one of the following options:
● Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
● Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
● Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
Using MultiBoot 91
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
– or –
Dynamically choosing a boot device using the f9 prompt

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
– or –
Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.

9 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10

operating properly.


▲ Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.

1. Start Computer Setup. See Starting Computer Setup on page 93.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
Select Main, select Save Changes and Exit, and then press enter.
Updating the BIOS


To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
94 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 95.

instructions:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.

Changing the boot order using the f9 prompt

1. Access the Boot Device Options menu:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
96 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

10 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:
▲ Turn on or restart the computer, quickly press esc.
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 98.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
97
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
98 Chapter 10 HP PC Hardware Diagnostics (UEFI)

11 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 99.
2. Use Windows Backup and Recovery tools to perform the following:
● Back up individual files and folders
● Back up your entire hard drive (select models only)
● Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
● Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 100.
Guidelines
● When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
● Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator

HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
Creating recovery media and backups 99

applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
● Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media

NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information

You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
100 Chapter 11 Backup and recovery in Windows 7

To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 102.
Using the Windows recovery tools

Using the Windows recovery tools, you can:
● Recover individual files
● Restore the computer to a previous system restore point
● Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:

1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
Performing a system recovery 101

1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 102.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select models only)

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:

2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 102.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
Using Windows 7 operating system media

If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.

2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
5. Click Next.
6. Select Repair your computer.
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

12 Backup and recovery in Windows 8.1
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data files, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 106.
Using the Windows recovery tools

To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
104 Chapter 12 Backup and recovery in Windows 8.1

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.

2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 106.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:

2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 106.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.

2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using Windows Refresh or Windows Reset

When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.
106 Chapter 12 Backup and recovery in Windows 8.1

13 Backup and recovery in Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 107. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 108.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 109.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 107

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 108.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦ HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
◦ If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦ Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦ The creation process can take an hour or more. Do not interrupt the creation process.
◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 109.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 109. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 107.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 109.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 111.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 107.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 107.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 107.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Restore and recovery 109

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 111.

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 107.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 111

14 Specifications
Metric U.S.
Dimensions
Width 31.0 cm 12.2 in
Depth 21.5 cm 8.5 in
Height 2.1 cm 0.83 in
Weight
Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint 1.36 kg 2.99 lb
reader, 1 SODIMM, WLAN, lightest M.2 SSD primary storage
module, no camera, no WWAN, non-touch
module, no camera, no WWAN, touch
module, no camera, no WWAN, non-touch
module, no camera, no WWAN, touch
Input power
Operating voltage and current 19.5 V dc @ 2.31 A - 45 W
19.5 V dc @ 3.33 A - 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
112 Chapter 14 Specifications

15 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
h. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
113
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
114 Chapter 15 Statement of memory volatility

Nonvolatile memory usage
Nonvolatile Amount (Size) Does this Does this What is the How is data input into this How is this memory
Memory Type memory memory purpose of this memory? write-protected?
store retain data memory?
customer when power
data? is removed?
HP Sure Start flash 2 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical PC
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 118.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes PC. The specific write-
programmable protection method varies
(not customer by memory vendor.
accessible)
System BIOS 4 MBytes to 5 Yes Yes Stores system System BIOS code is NOTE: Writing data to
MBytes BIOS code and programmed at the factory. this ROM in an
PC Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the PC non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Nonvolatile memory usage 115

Nonvolatile Amount (Size) Does this Does this What is the How is data input into this How is this memory
Memory Type memory memory purpose of this memory? write-protected?
store retain data memory?
customer when power
data? is removed?
Downloads, and then

follow the on-screen
instructions.
Intel Management 1.5 MBytes or 5 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present in only Engine Code, Code is updated via Intel hardware protection to
specific ZBook and Settings, secure firmware update block all direct read/write
EliteBook models. Provisioning utility. Unique Provisioning access to this area. An
For more Data and iAMT Data can be entered at the Intel utility is required for
information, go to third-party data factory or by an updating the firmware.
http://www.hp.com/ store. administrator using the Only firmware updates
support, and Management Engine (MEBx) digitally signed by Intel
select your setup utility. The third party can be applied using this
country. Select data store contents can be utility.
Drivers & populated by a remote
Downloads, and management console or local
then follow the applications that have been
on-screen registered by an
instructions.) administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
Bluetooth programmed at the factory. writing data to this
configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for
configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
fingerprint programmed by user application can make the
templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 117

IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.

16 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
Requirements for all countries 119

Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
120 Chapter 16 Power cord set requirements

17 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
121
Index
A card reader board DisplayPort, identifying 11

AC adapter, spare part numbers 29 removal 70 docking connector, identifying 12
AC adapter/battery light 10 spare part number 23, 70 docking station, spare part number
accessory battery connector, carrying case, spare part numbers 29
identifying 18 29 docking, product description 5
antenna chipset, product description 1 Driver Recovery DVD,
removal 66, 67 components creating 99
spare part numbers 27, 67 bottom 18 using for restore 102
Antenna Kit, spare part numbers display 9 drives, preventing damage 33
27, 67 front 10
audio, product description 3 left side 12 E
audio-in (microphone) jack, right side 11 electrostatic discharge 33
identifying 11 top 13 embedded numeric keypad,
audio-out (headphone) jack, computer identifying 16
identifying 11 major components 20 equipment guidelines 36
specifications 112 esc key, identifying 16
B Computer Setup Ethernet, product description 4
Backup and Restore 101 navigating and selecting 83, 88, external expansion, product
backup tools 99 93 description 4
backups 107 restoring factory settings 84, external monitor port 12
creating 100 89, 94
recovering 101 connector, power 12 F
base enclosure, spare part connectors, service considerations f11 recovery 102, 105
numbers 23 33 fan
battery removal 74
removal 39 D spare part numbers 23, 74
spare part numbers 24, 39 display assembly fingerprint reader board
BIOS removal 61 removal 79
determining version 84, 89, 94 spare part numbers 21, 26, 61 spare part number 23, 79
downloading an update 85, 90, display bezel fingerprint reader, identifying 16
95 removal 62 flash cache, product description 2
updating 84, 89, 94 spare part numbers 26, 62 fn key, identifying 16
boot order display enclosure, spare part function keys, identifying 16
changing 111 numbers 27
buttons Display Hinge Kit, spare part G
left pointing stick 13 numbers 27, 66 graphics, product description 2
left TouchPad 13 display panel grounding guidelines 33
power 15 product description 1 guidelines
right pointing stick 13 removal 63 equipment 36
right TouchPad 13 spare part numbers 27, 64 grounding 33
display panel cable packaging 35
C removal 65 transporting 35
cables, service considerations 33 spare part number 27, 65 workstation 35
caps lock light, identifying 14 Display Panel Support Kit, spare part
numbers 27
122 Index
H network 12 microphone module
hard drive RJ-45 (network) 12 removal 64
precautions 33 spare part number 27, 65
product description 3 K microphone mute light, identifying
removal 41 keyboard 14
spare part numbers 23, 28, 29, product description 5 MiniCard solid-state drive, product
41 removal 50 description 2
hard drive bracket spare part numbers 21, 22, 50 minimized image recovery 110
removal 42 keypad 16 minimized image, creating 109
hard drive connector adapter keys model name 1
removal 43 esc 16 mouse, spare part numbers 29
hard drive light 11 fn 16
hard drive recovery 102, 105 function 16 N
hard drive, identifying 18 num lk 17 network jack, identifying 12
headphone (audio-out) jack 11 Windows applications 17 NFC module
heat sink Windows key 16 removal 69
removal 72 spare part number 23, 69
spare part numbers 23, 72 L nonvolatile memory 113
hinge latches, service door release 19 num lk key, identifying 17
removal 65 legacy support, USB 83, 88, 93 num lock light 14
spare part numbers 27, 66 lights
HP DisplayPort-to-HDMI 1.4 adapter, AC adapter/battery 10 O
spare part number 29 caps lock 14 operating system, product
HP PC Hardware Diagnostics (UEFI) hard drive 11 description 6
using 97 microphone mute 14 original system recovery 109
HP Recovery Disc Creator, using 99 num lock 14
HP Recovery Manager power 10, 14 P
correcting boot problems 111 RJ-45 (network) 12 packaging guidelines 35
starting 110 TouchPad 14 plastic parts, service
HP Recovery media webcam 9 considerations 32
creating 107 wireless 10, 14 Plastics Kit
recovery 110 lock, spare part numbers 29 components 25
HP Recovery partition spare part number 25
checking for presence 102 M pointing device, product
recovery 110 mass storage devices description 5
removing 111 illustrated 28 pointing stick 13
using for recovery 102 precautions 33 ports
HP Sure Start 118 spare part numbers 28 DisplayPort 11
memory external monitor 12
I nonvolatile 113 product description 5
integrated webcam light, volatile 113 USB 3.0 charging (powered) 13
identifying 9 memory card reader, identifying 12 power button board
internal display switch 10 memory module removal 82
internal microphones, identifying 9 identifying 18 spare part number 23, 82
product description 2 power button, identifying 15
J removal 49 power connector, identifying 12
jacks spare part numbers 24, 49 power cord
audio-in (microphone) 11 microphone set requirements 119
audio-out (headphone) 11 product description 3 spare part numbers 30, 31
microphone (audio-in) jack, power lights 10, 14
identifying 11
Index 123
power requirements, product recovery partition 102, 105 removal 41, 46
description 5 removing 111 spare part numbers 24, 41, 46
processor, product description 1 recovery tools 99 speaker assembly
product description recovery tools, Windows 101 removal 80
audio 3 recovery, system 101 spare part number 23, 80
chipset 1 refresh 106 speakers, identifying 15
display panel 1 removal/replacement specifications 112
docking 5 procedures 37, 55 Startup Repair, using 101
Ethernet 4 removing personal data from volatile supported discs, recovery 108
external expansion 4 system memory 113 Sure Start
flash cache 2 reset 106 using 96
graphics 2 restoring the hard drive 102, 105 system board
hard drive 3 RJ-45 (network) jack, identifying 12 removal 76
keyboard 5 RJ-45 (network) lights, identifying spare part numbers 23, 76
memory module 2 12 system memory, removing personal
microphone 3 RTC battery data from volatile 113
MiniCard solid-state drive 2 removal 56 system recovery 109
operating system 6 spare part number 23, 56 system restore point
pointing device 5 Rubber Kit, spare part number 23 creating 108
ports 5 system restore point, creating 107
power requirements 5 S
primary storage 3 Screw Kit, spare part number 31 T
processor 1 security cable slot, identifying 12 tools required 32
product name 1 security, product description 6 top cover
security 6 service considerations removal 57
serviceability 8 cables 33 spare part numbers 23, 57
solid-state drive 3 connectors 33 TouchPad
video 3 plastic parts 32 buttons 13
wireless networking 4 service cover removal 68
product name 1 removal 37 spare part number 23, 68
spare part numbers 25, 37 TouchPad light, identifying 14
R service door release latch 19 TouchPad zone
recover service door release lock, identifying 13
options 109 identifying 19 TPM settings 96
recovery 106 serviceability, product description 8 transporting guidelines 35
discs 108, 110 setup utility
HP Recovery Manager 109 navigating and selecting 83, 88, U
media 110 93 USB 3.0 charging (powered),
starting 110 restoring factory settings 84, identifying 13
supported discs 108 89, 94 USB 3.0 port 11
system 109 SIM slot, identifying 19 USB legacy support 83, 88, 93
USB flash drive 110 SIM, spare part number 29 USB ports, identifying 11
using HP Recovery media 108 slots
recovery media security cable 12 V
creating 107 SIM 19 vents, identifying 12, 19
creating using HP Recovery smart card reader, identifying 13 video, product description 3
Manager 108 solid-state drive
recovery media, creating 99 precautions 33 W
recovery media, using for restore product description 3 webcam 9
102 webcam light, identifying 9
webcam, identifying 9
124 Index
webcam/microphone module
removal 64
spare part numbers 26, 65
Windows
Refresh 106
Reset 106
system restore point 107, 108
Windows 7 operating system DVD
creating 99
using for restore 102
Windows 7 operating system media
creating 99
using for restore 102
Windows applications key,
identifying 17
Windows key, identifying 16
Windows operating system DVD
106
Windows Startup Repair, using 101
Windows tools
using 108
wireless antenna
removal 66, 67
wireless antennas, identifying 9
wireless light 10, 14
wireless networking, product
description 4
WLAN antennas, identifying 9
WLAN module
removal 47
workstation guidelines 35
WWAN antennas, identifying 9
WWAN module
removal 44
Index 125

HP Elitebook 820 G2 Notebook PC and HP Elitebook 720 G2 Notebook PC

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HP EliteBook 820 G2 Notebook PC and

HP EliteBook 720 G2 Notebook PC

Maintenance and Service Guide

Second Edition: August 2015

First Edition: January 2015

Document Part Number: 791152-002

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 9

4 Removal and replacement preliminary requirements ..................................................................................... 32

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37

7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 83

8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 88

9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 93

10 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 97

11 Backup and recovery in Windows 7 .............................................................................................................. 99

12 Backup and recovery in Windows 8.1 ......................................................................................................... 104

13 Backup and recovery in Windows 10 .......................................................................................................... 107

14 Specifications .......................................................................................................................................... 112

15 Statement of memory volatility ................................................................................................................ 113

16 Power cord set requirements .................................................................................................................... 119

17 Recycling ................................................................................................................................................ 121

Index ........................................................................................................................................................... 122

HP EliteBook 720 G2 Notebook PC ×

HP EliteBook 820 G2 Notebook PC ×

Intel® processor controller hub (PCH), soldered on circuit (SoC) × ×

5th Generation Intel® processors: × ×

● Intel Core i3-5010U 2.1-GHz 3-MB L3 Cache, 15W

Intel HD Graphics 5500 × ×

UMA configurations support up to 3 displays through the Quest 2 Dock

Two customer-accessible/upgradable memory module slots × ×

Support for DDR3L 1600-MHz PCL3-12800 dual channel memory

Support for 16384-MB of system memory in the following configurations:

● 16384-MB total system memory (8192 MB × 2)

● 12288-MB total system memory (8192 MB + 4096 MB)

● 8192-MB total system memory (4096 MB × 2 or 8192 MB × 1)

● 6144-MB total system memory (4096 MB + 2048 MB)

● 4096-MB total system memory (4096 MB × 1 or 2048 MB × 2)

● 2048-MB total system memory (2048 MB × 1)

Support for 32-GB solid-state drive (M.2 form factor) × ×

Intel SRT (Smart Response Technology)

MiniCard solid-state drive

256-GB solid-state drive (2260/PCIe M.2 form factor) × ×

120-GB solid-state drive (2242/SATA-3 M.2 form factor)

2 Chapter 1 Product description

Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × ×

Support for the following hard drives: × ×

● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive

● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive

● 500-GB, 7200-rpm, SED, 7.0-mm hard drive

● 500-GB, 5400-rpm, SATA, SED, FIPS-140-2, 7.0-mm hard drive

● 500-GB, 5400-rpm + 8GB MLC SSHD

● 320-GB, 7200-rpm, SATA, 7.0-mm hard drive

Support for the following 6.35-cm (2.5-in) solid-state drives: × ×

● 512-GB, SATA-3, solid-state drive, TLC

● 512-GB, SATA-3, solid-state drive

● 512-GB, SATA-3, SED, Opal 2, solid-state drive

● 256-GB, SATA-3, SED, Opal 1, solid-state drive

● 256-GB, SATA-3, SED, Opal 2, solid-state drive

● 256-GB, SATA-3, TLC, solid-state drive