Part l: Picture Descriptions 

1. 2. 

3. 4.

5.
1 (A) She's wearing a hat.
(B) She's holding a coffee mug.
(C) She’s washing her hands.
(D) She's putting up a sign.

2. (A) The men are fixing a bicycle.

(B) The men are painting a fence.
(C) One of the men is carrying a toolbox.
(D) One of the men is cutting some wood.

3. (A) One of the women is typing on a computer.

(B) One of the women is lifting a cup.
(C) They're arranging some chairs.
(D) They’re looking at a document.

4. (A) Light bulbs are being replaced in streetlamps.

(B) Trees are lining a walkway.
(C) Some bricks are stacked in a pile.
(D) People are watching an outdoor performance.
5. (A) The man is taking a lab coat from a hook.
(B) A customer is paying for some items.
(C) Merchandise is being displayed in a case.
(D) A glass counter is being wiped off.
Part 2 Question — Response 
PART 2 
7. Who's presenting at the sales meeting tomorrow?
(A) Joseph is.
(B) All sales are final.
(C) The Mayfield Conference Room.

8. You haven't heard from the insurance agent, have you?

(A) I like hardwood floors.
(B) An expired credit card.
(C) No, he hasn't called yet.

9. Will you be at the holiday party next week?

(A) Yes, I’ll be there.
(B) That part was difficult.
(C) Right, just last week.
 
10. Should we split the team into small groups for this training?
(A) I'll put them on a lower shelf.
(B) From the instructor.
(C) That’s a great idea.

11. There isn't a bus stop near here, is there?

(A) How much do you need?
(B) No, it's quite far away.
(C) Because I'm too busy.

12. Do you need some more application forms?

(A) A new local bank.
(B) Yes, I don't have enough.
(C) We've already ordered our meal.

13. What's the best way to get to the shopping center?

(A) I really like Amy's clothing store.
(B) Take the East Highway.
(C) Yes, she shipped it yesterday.

14. Isn't the client from Fairbane Pharmaceuticals here yet?

(A) You'll need a doctor's signature.
(B) Oh, did he?
(C) No—we're meeting tomorrow.

15. Where should we keep the extra boxes?

(A) In the empty office down the hall.
(B) Yes, five dollars extra.
(C) For an upcoming project.
 
16. Would you like to come to the trade show this weekend?
(A) I don't like music festivals.
(B) Yes—thanks for the invitation!
(C) It's for a friend.

17. What's the cost estimate for the renovation work?

(A) About 5,000 dollars.
(B) Sure, I'll send it in.
(C) Yes, some new appliances. 
18. Would you like to hire one intern or two for the summer?
(A) A summer vacation.
(B) Yes, last year.
(C) One should be fine.
19. Isn't Indira going to drive our client to the airport?
(A) Yes, at ten o'clock.
(B) Only a carry-on bag.
(C) It's on the hard drive.
20. Did you buy tickets to the lecture at the library?
(A) The books are over here.
(B) Students get in free.
(C) A local election.
21. Could you ask a technician to repair the door?
(A) On the highest shelf.
(B) Martina said she could fix it.
(C) Yes, we'll clean the floor.
22. I'm sorry you've been waiting so long for me. 
(A) That would be great, thanks.
(B) About fifteen meters.
(C) I just arrived a few minutes ago.

23. When will the expense report be finalized? 

(A) No, I think she was first.
(B) We're still collecting the receipts.
(C) A bit too expensive.

24. Why didn't we advertise on the local TV network?

(A) We missed the submission deadline.
(B) Let's watch the evening news.
(C) An international flight.
25. The doctor sees patients until six P.M., right? 
(A) No, we ordered seven.
(B) I don't see a bus schedule.
(C) She’s fully booked today, I'm afraid.

26. How will the city pay for the new nature park?
(A) Please park near those trees.
(B) We received a generous donation.
(C) Yes, at two o'clock.
Part 3 Conversations 

[32-34] ACD

M: Hello, I'm a guest here at the hotel. I plan to do some sightseeing today, and I have a
32

question.
 W: Certainly. What can I help you with?

M: I'm interested in visiting a couple of historic neighborhoods. What would be a good way
33

to travel around to see them?

W: Well, you could rent a bicycle. There's a shop just down the street where you can get
one.

M: Oh, that's perfect if it's not too expensive.

W: 1 don't know what they charge, but I'd be happy to call them and find out.
34

32. What does the man say he plans to do today?

(A) Go sightseeing
(B) Attend a conference
(C) Purchase some gifts
(D) Stop at a bank

33. What does the man ask about?

(A) Internet access
(B) Use of a fitness center
(C) Transportation options
(D) Nearby restaurants

34. What does the woman offer to do?

(A) Make a reservation
(B) Print a parking pass
(C) Provide a password
(D) Check on some prices

[35-37] CAC

W: The review of our restaurant is supposed to be in today's newspaper. Have you seen
35

it yet?

M: I read it before I came in to work. It's the first review in the Entertainment section!
35

W: Really? I hope it had a lot of good things to say about us.

M: It did. In fact, I think we’ll have a lot of new customers this week, thanks to the
36

positive review. Especially since the reviewers really liked our specialty desserts!

W: Well, then we'd better prepare more food. I'll order more ingredients right
37

away.

35. What did the man do before coming in to work?

(A) He met with a friend.
(B) He revised a menu.
(C) He read a newspaper.
(D) He bought some breakfast.

36. What does the man think will happen this week?
(A) There will be more customers.
(B) There will be a safety inspection.
(C) A contract will be renewed.
(D) A new chef will be hired.

37. What will the woman most likely do next?

(A) Hire additional staff
(B) Schedule some repairs
(C) Place an order
(D) Print an article

[38-40] BBD

M: Welcome to Pavilion Appliance Store. How can I help you?

38

W: Well, the handle on the door of my refrigerator broke off.

39

M: Oh, that's not good. If you bought it more than a year ago, it's not going to be covered by
the warranty.

W: I know—I bought it three years ago. But I can fix it myself... I just need to buy the handle.

M: I'm sorry, but we don't sell replacement parts.

W: So, do you know of a store that does sell them?

M: Well, there is a Web site that sells appliance parts at good prices. You could see if
40

they have what you're looking for. It's called AppIiancePartsForYoy.com.

38. Who most likely is the man?
(A) A supermarket manager
(B) An appliance store employee
(C) An ice-cream shop owner
(D) A real estate agent

39. What problem does the woman mention?

(A) An invoice is incorrect.
(B) An item is broken.
(C) A document is missing.
(D) A product is too expensive.

40. What does the man suggest the woman do?

(A) Purchase a warranty
(B) Return some merchandise
(C) Call a specialist
(D) Find an item online

[41-43] DBA

M: Hi, I'm calling about your online leadership course. According to your Web Site,
41

It's one of three courses required for your Professional Certificate in Management. I'm
not interested in the certificate, so can I just take the leadership course?

W: Yes, but it's probably worth it to get the certificate. Have you seen our online
reviews? Most people who complete the certificate program are very satisfied.

M: Yes, 1 have a friend who got the management certificate through your program. It's
42

really helped her in her career.

W: Well, if you're worried about the cost, you might qualify for a reduced course fee.
43

Would you like me to look into that for you?

41. Why is the man calling?

(A) To make a payment
(B) To request an extension
(C) To cancel a registration
(D) To obtain course information

42. What does the man say about his friend?

(A) She works in his office.
(B) She benefited from a certificate program.
(C) She runs a successful accounting firm.
(D) She wrote a positive review.

43. What does the woman say the man might be eligible for?
(A) A reduced fee
(B) A consultation
(C) A job promotion
(D) A free upgrade

[44-46] BDA

W: Hi, Carlos. Did you see the e-mail from the manager? Our fitness center's going
44,45

to stay open 24 hours!

M: Yes, I read it. The e-mail said the new hours will start next month. I think it'll
45

make our members very happy. They've wanted later hours for a while.

W: Definitely. The manager also asked us to make some signs and post them around the
gym so members are aware of this change.

M: 1 have some time now. I’ll get started making those signs right away.
46

44. Where do the speakers work?

(A) At a clothing store
(B) At a fitness center
(C) At a software company
(D) At a sports arena

45. According to the speakers, what will happen next month?

(A) Pricing options will change.
(B) Renovation work will begin.
(C) New employees will be hired.
(D) Business hours will be extended.

46. What does the man offer to do?

(A) Make some signs
(B) Update a schedule
(C) Estimate some costs
(D) Send an e-mail
[47-49] BDA

M1: Adam, I just got a message to come to the factory floor. Is something wrong?
47 48

M2: There’s a problem with the last few desks that came off the production line.
47,48

Look at this one—the top surface of the desk is loose because no glue was applied
from the machines.

M1: Carol —could you join us for a minute? Can you check the glue machines on your team's
part of the assembly line? They probably need a refill.

W: OK. I'll shut them down and take a look. We should be back in service within an hour.

M1: Good. This afternoon at one o'clock, some prospective clients will be visiting.
49

Everything needs to be running smoothly by then.

47. Where most likely are the speakers?

(A) At a print shop
(B) At a furniture factory
(C) At an appliance warehouse
(D) At a stationery store

48. What problem do the men describe?

(A) A door has been left open.
(B) A delivery truck has been delayed.
(C) Some employees are out sick.
(D) Some products are defective.

49. What is scheduled to happen at one o’clock?

(A) Some clients will visit.
(B) Some equipment will be cleaned.
(C) A training session will be conducted.
(D) An employee luncheon will be held.

[50-52] ADC

W: Hi, Gerard, Just a reminder, all proposals for this year's technology conference have to
50
be submitted by tomorrow.

M: Yes, I know. I actually finished my proposal earlier today, but I haven't been able to
50

upload it yet... I think the Web site's down for maintenance.

51

W: Oh, I had the same problem—the Web site's really busy. You just have to keep trying.

M: In that case, I think I’ll go to lunch first and try again when s get back. Would you
52

like to join me?

W: Sure—let's go now.
52

50. What did the man recently finish?

(A) A conference proposal
(B) An agenda for a business trip
(C) A revision to a client database
(D) A review of some blueprints

51. What problem does the man mention?

(A) Additional permits are needed.
(B) An expense was not approved.
(C) A supervisor is unavailable.
(D) A Web site is not working.

52. What will the speakers do next?

(A) Rehearse a presentation
(B) Print some documents
(C) Go have lunch
(D) Call technical support

[53-55] DCB

M: Hi, Emiko. Welcome to Essen Accounting. I'm Amal Hassan, from Human
53

Resources. I’ll show you around the office and introduce you to the rest of the accounting
team.

W: Nice to meet you, Amal. Do you know if I'll get my permanent ID badge soon? I just
54

have this temporary ID card, and this isn't the correct spelling of my name.

M: Well, you can use that ID to move through the building today, but we'll ask at the
security desk later. Do you have any other questions before we start the tour?
W: Um, I thought I'd get copies of my employee paperwork, but I haven't received
55

anything yet. Is there something I should do?

M: Oh, it normally takes a few days.

53. Who most likely is the woman?

(A) A safety inspector
(B) An overseas client
(C) An athlete
(D) An accountant

54. What does the woman tell the man about her ID card?
(A) It is expired.
(B) It has the wrong photo.
(C) Her name is misspelled.
(D) She forgot to bring it.

55. Why does the man say, “it normally takes a few days”?
(A) To reject a request
(B) To address a concern
(C) To complain about a delay
(D) To acknowledge an accomplishment

[56-58] ABD
W: Hi, your company must be new to this technology trade show—I've been
56

attending for years and I've never seen your booth.

M1: You're right— we're a new start-up company... We've developed a voice-
57

recognition software program. It understands spoken commands and can complete tasks.

W: Ah, I use a program like that. So... how's your program different from all the
58

others?

M1: It's the most advanced digital assistant on the market. Here—come and meet Antonio.
He's our lead software developer.

M2: Hi, I'm Antonio. Here's a brochure, If you turn to the second page, there's an
58

outline of the program's advanced features... You won't find those features anywhere
else.
56. What type of event are the speakers attending?
(A) A trade show
(B) A new-hire orientation
(C) A celebrity interview
(D) A grand opening

57. Where do the men work?

(A) At a mobile phone manufacturer
(B) At a software development company
(C) At an appliance repair shop
(D) At an advertising agency

58. What will the woman most likely do next?

(A) Exchange contact information
(B) Consult with a colleague
(C) Check a schedule
(D) Look at a brochure

[59-61] DDA

M: Noor! Exciting news! The company's board of directors chose our research
59

project to receive additional funding.

W: Oh—that's great!

M: I know. So, let's hire a new research assistant—like we've been talking about.
60

W: Hmm, even with the extra money, our budget's going to be fairly limited.
60

M: But we need help cataloging all the data we're collecting.... You know, we could offer
some part-time hours to local university students.

W: You're right. I was on a project last year with some students, and they did a good
61

job.

59. Why is the man excited?

(A) He has been promoted.
(B) His vacation request was approved.
(C) A research article will be published.
(D) A project will receive extra funding.

60. What does the woman mean when she says, “our budget’s going to be fairly limited”?
 (A) The company’s decision is not surprising.
(B) A fund-raiser should be organized.
(C) Some numbers need to be checked.
(D) The man’s suggestion may not work.

61. What does the woman say about local students?

(A) She has worked with them before.
(B) She is tutoring them in science.
(C) They are participating in a conference.
(D) They have made several donations.

32. What did the man recently do?

A. He changed his diet
 B. He moved to a new town.*
C. He won a sports competition.
D. He opened a business.
33. What are the speakers mainly discussing?
A. A free trial period*
B. Customer reviews
C. Job qualifications
D. A certification course
34. What does the woman give to the man?
A. A coupon
B. A map
C. A schedule*

35. Where does the conversation most likely take place?

A. At a rental car agency
B. At a shopping mall
C. At a concert hall
D. At a train station*
36. What does the man inquire about?
 A. Storing some luggage*
B. Purchasing a ticket
C. Accessing the Internet
D. Finding a bus stop
37. What will the man most likely do next?
A. Print a receipt
B. Go to a hotel*
C. Make a telephone call
D. Purchase some souvenirs 

38. What does the speakers' company produce?

A. Baked goods
A. Frozen meals
B. Spices
C. Beverages*
39. What is the man concerned about?
A. The availability of a vendor
B. The cost of some machinery*
C. The location of a business
D. The quality of a product
40. What does the woman say she will do?
A. Write a proposal*
B. Print a schedule
C. Order some supplies
D. Provide some samples

41. What does the man want to do?

A. Change offices*
B. Apply for a position
C. Revise a policy
D. Hire more employees
42. Why is Pierre no longer working at the office?
A. He has been transferred to a new branch.*
B. He has entered a university program.
C. He is taking an extended vacation.
D. He is opening his own business.
43. What will the man do next?
A. Gather some feedback
B. Pack some boxes
C. Speak to a receptionist
D. Submit an online request*
44. What are the speakers preparing for?
A. An awards ceremony
B. An automobile show
C. A presentation for investors*
D. A fund-raiser for charities
45. According to the woman, what are the attendees excited about?
A. Meeting a celebrity guest
B. Receiving a special gift
C. Visiting a unique venue
D. Trying out some vehicles*
46. What does the woman say she will do?
A. Communicate with some presenters*
B. Print out some programs
C. Pick up some protective gear
D. Check on some equipment
47. Where do the speakers most likely work?
A. At a travel agency
B. At a candy factory*
C. At a supermarket
D. At a chemistry laboratory
48. What will the man learn how to do today?
A. Place a supply order
B. Clean some equipment
C. Conduct a quality control test*
D. Respond to customer complaints
49. What does Anya give to the man?
A. Some gloves*
B. Some product samples
C. An instruction manual
D. An identification badge
50. What industry do the speakers most likely work in?
A. Publishing
B. Fashion
C. Music
D. Television*
51. What problem does the woman mention?
A. A budget has been reduced.
B. A holiday is coming up.
C. A team member left for another job.*
D. Some equipment is unavailable.
52. What do the speakers plan to do this afternoon?
A. Postpone a performance
B. Review some writing samples*
C. Meet with a talent agent
D. Reserve a work space
53. Which department is the man calling from?
A. Finance
B. Customer Service
C. Research and Development*
D. Sales
54. What is the man working on?
A. A mentorship program*
B. A career fair
C. A training session
D. An online professional network
55. What does the woman mean when she says, the résumés are all posted on our
company's internal Web site"?
A. She has met a deadline.
B. She cannot find a certain file.
C. The man can complete a task himself.*
D. The man is a reliable employee.
56. Where do the speakers most likely work?
A. At a construction firm*
B. At a technology company
C. At a film studio
D. At an employment agency
57. According to the woman, what is the problem with the trade show?
A. It costs too much to reserve a booth.
B. It does not help to increase business.*
C. It has moved to a smaller event space.
D. It has not been widely publicized.
58. What did the speakers' company do last month?
A. It released a new product.
B. It hired a new employee.*
C. It moved to another building.
D. It sponsored a community event.
59. Who most likely is the man?
A. A store owner
B. A property manager*
C. A car mechanic
D. An office cleaner
60. Why does the woman say, "I'm hosting a dinner at my place at six tonight"?
A. To request a recipe
B. To extend an invitation
C. To reject a suggestion*
D. To confirm a location
61. What will the woman do next?
A. Prepare some food
B. Go to work
C. Call a repair shop
D. Pick up a key*
32. Who most likely is the woman?
A. A delivery driver
B. A bank teller
C. A store cashier
D. A graphic designer
33. Why does the woman apologize?
A. Her manager is not available.
B. A coupon has expired.
C. A fee has increased.
D. A package is missing.
34. What does the woman recommend that the man do?
A. Return the next day
B. Register for a membership program
C. Read some instructions
D. Request technical support
35. What does the woman ask about?
A. Making travel arrangements
B. Leading a workshop
C. Ordering promotional materials
D. Practicing a sales presentation
36. What does the man suggest the woman do after the conference?
A. Purchase some equipment
B. Meet with a client
C. Visit a museum
D. interview some job candidates
37. What will the man send to the woman?
A. A reimbursement form
B. A confirmation code
C. A telephone number 
D. An e-mail address
38. What type of business is being discussed?
A. An art supply store
B. A toy manufacturer
C. An amusement park 
D. A travel agency
39. What are the women concerned about?
A. Complaints from customers
B. A new competitor
C. Employee safety
D. The cost of equipment
40. What does the man say about Appalachian Incorporated?
A. It often works with their company.
B. It completes projects quickly.
C. It has a good reputation.
D. It is located nearby.
41. What does the man ask the woman to do?
A. Write a report
B. Meet with a job candidate
C. Prepare an itinerary
D. Respond to an e-mail
42. Why does the woman say, "Friday is in two days"?
A. To express excitement for an activity
B. To suggest a time to meet
C. To object to a proposed deadline 
D. To encourage a colleague
43. What will the man do tomorrow?
A. Sign a contract
B. Join a conference call
C. Visit a hospital
D. Organize a training session
44. Where does the conversation take place?
A. At an art gallery opening
B. At an automobile show
C. At a technology exhibition
D. At a cooking demonstration
45. What does the woman say about an item?
A. It is sold out.
B. It is still being developed.
C. It is covered by a warranty.
D. It includes an informational video.
46. What does the woman suggest the man do?
A. Check a Web site
B. Pick up a brochure
C. Pay with a credit card
D. Provide contact information
47. Why is Luisa Reyes visiting the store?
A. To apply for a job
B. To conduct an interview
C. To purchase a gift
D. To make a delivery
48. What will happen at the store next month?
A. Some workshops will be held_
B. Contest winners will be announced.
C. A new manager will be hired.
D. Discounts will be offered
49. What does the man say is unnecessary?
A. A reservation
B. A signature
C. Photo identification 
D. Writing experience
50. Why is the woman calling?
A. To explain a hiring policy
B. To discuss travel arrangements
C. To request a confirmation number 
D. To provide information about some clients
51. What does the man say he wants to do?
A. Visit a friend
B. Find a lower fare
C. Attend a conference
D. Check a handbook
52. What will the woman most likely do next?
(A)       Send some forms
A. Contact a travel agent
B. Arrange a shuttle pickup
C. Get permission from a supervisor
53. What industry do the speakers most likely work in?
A. Automobile
B. Marketing
C. Clothing
D. Entertainment
54. What does the man say will take place on Tuesday?
A. Job interviews
B. A business convention
C. Maintenance work
D. A training session
55. What does the woman ask the man to do?
A. Review a presentation
B. Contact a supplier
C. Send out a reminder 
D. Update a document
56. Where is the conversation most likely taking place?
A. At a construction site
B. At a home improvement store
C. At a real estate agency
D. At an architecture firm
57. What does the woman want to know?
A. When a shipment is arriving
B. Where a trade show will take place
C. How a project is progressing 
D. Who will be running a training
58. What will the woman do later?
A. Meet with the management team
B. Fill out a survey
C. Install a computer program
D. Approve some blueprints
59. What does the woman mean when she says, "cookies are on sale at the supermarket this
week"?
A. She plans to bring cookies to an event.
B. She needs to stay within a budget.
C. The man should go to the supermarket.
D. The man should revise a store advertisement.
60. Who did the company recently hire?
A. A graphic designer
B. A cafeteria chef
C. A department manager
D. A financial advisor
61. What does the man remind the woman about?
A. A sporting event
B. A project deadline
C. A reimbursement process
D. A trade conference
Part 4 Talks 
71—73 BDA - excerpt from a meeting 

W: Hello everyone, and thank you for joining me this morning. First, I want to make sure
71

you're all aware that our company will begin using a new time-reporting software
program next month. This software is an improvement over the one we've been using
72

because it will allow you to more accurately indicate the time you spend on specific
projects each day. I invited Michaela from the payroll department here to give a
73

demonstration. She'll explain how to report your time using this new system. Welcome,
Michaela!

1. What is the speaker mainly discussing?

(A) Company goals
(B) A software program
(C) A vacation policy
(D) Salary increases

72. What improvement does the speaker mention?

(A) Employees can work from any location.
(B) More staff will be assigned to a project.
(C) Department budgets have increased.
(D) Time on projects will be reported accurately.

73. What will Michaela do next?

(A) Give a demonstration
(B) Present survey results
(C) Explain a project timeline
(D) Answer employee questions

74—76 BCA - talk

M: Welcome everyone, to our annual corporate retreat. We’ve planned a number of

74
,

team-building activities to give you a chance to get to know your colleagues better. For this
reason, we request that you turn off your mobile devices for the next 48 hours. Before
75 76

we begin our first activity, we'd like you all to be familiar with the area and everything
that is available here. Hassan, the hotel manager, has agreed to show you around the
grounds.
74. What type of event are the listeners participating in?
(A) A community fund-raiser
(B) A company retreat
(C) A trade show
(D) A sports competition

75. What are the listeners asked to do?

(A) Be on time for activities
(B) Volunteer to help
(C) Turn off electronic devices
(D) Wear appropriate clothing

76. What will the listeners most likely do next?

(A) Go on a tour
(B) Watch a film
(C) Attend a presentation
(D) Have a meal

77—79 BAA - announcement

W: Attention, Bly Street Fitness Center members. We apologize for interrupting your
77

workout, but we thought you might like to know that our indoor pool complex is now
complete! This means that you, as a fitness center member, can enjoy all the benefits of
78

our new Olympic-size pool, including enough lanes to accommodate a large number of
swimmers. The pool hours will be slightly different than the rest of the center's, so
79

please check our Web site for details about that.

77. Where is the announcement being made?

(A) At a public park
(B) At a fitness center
(C) At a pool-cleaning company
(D) At a hotel

78. What does the speaker emphasize about the new pool?
(A) The size
(B) The shape
(C) The water temperature
(D) The technological features

79. What are the listeners advised to check on a Web site?

(A) Hours of operation
(B) Health regulations
(C) Equipment fees
(D) Facility maps
80—82 DAC – telephone message

W: Hey, Vladimir. It's Eva. I just met with Martin from new product development. He 80

really likes the work we've done on the new video game. He's asked us to present the
81

game at the trade show in San Francisco next weekend. Let me know if you're able to
go. I can get train tickets. Also, umm, Martin didn't think there was much for us to
82

prepare in advance, but... I don't know about that. I'm free tomorrow afternoon. Let me
know.

80. What product does the speaker mention?

(A) A digital watch
(B) An electric bicycle
(C) A portable speaker
(D) A video game

81. What does the speaker offer to do?

(A) Make travel arrangements
(B) Drop off some paperwork
(C) Order a product
(D) Open an account

82. Why does the speaker say, “I’m free tomorrow afternoon”?
(A) To accept an invitation
(B) To indicate a project is finished
(C) To suggest a time to meet
(D) To postpone a task

83—85 AAC – excerpt from a meeting

W: Next on the agenda: congratulations are in order for Lisa Sullivan. She recently
83,84

won the Junior Architect of the Year award for her designs for the Novis Building
downtown. Congratulations! And lastly, Satoshi, the office manager, is organizing our
84 85

annual picnic. Please reply to his electronic invitation whether you plan to attend or not.
And remember, there's a change this year—friends and family members can now attend
85

this picnic. We look forward to having a big crowd!

83. Where do the listeners most likely work?

(A) At an architecture firm
(B) At a law firm
(C) At an accounting firm
(D) At a bank

84. Why does the speaker congratulate Lisa Sullivan?

(A) She won an award.
(B) She was promoted.
(C) She had an article published.
(D) She recruited a client.

85. According to the speaker, what has changed about the picnic?
(A) Live music will be provided.
(B) Vegetarian options will be available.
(C) Friends and family can be invited.
(D) Employees can join a planning committee.

86—88 CAD - advertisement

M: Hello, listeners of WJHA radio station. Are you looking for a new full- or part-time
86

job? If so, consider working at Siskin Fashions, a leading clothing manufacturing

company. We’ve just opened a second factory here in Grove City, so now we have quite
87

a few open positions. We have to hire seven machine operators and site managers by
88

the end of the month. Interviews are being conducted now. For more details, go to
www.siskinfashions.com. You'll be glad you did!

86. What type of company is being advertised?

(A) An electronics store
(B) A construction firm
(C) A clothing manufacturer
(D) A movie theater

87. According to the speaker, what has the company recently done?
(A) It has opened another factory.
(B) It has merged with another company.
(C) It has changed its logo.
(D) It has won many awards.

88. Why does the speaker say, “Interviews are being conducted now”?
(A) To show surprise
(B) To remind listeners about a radio program
(C) To correct a scheduling mistake
(D) To express urgency

89—91 BDC – news report

W:  And in business news today, online media giant Vai One Media announced its new
89

Director of Product Development, Bernard Moreau. This is part of the company's initiative
to expand its online video streaming service, VaiWatch. In the press release, Moreau said
90

that he plans to implement a feature that will allow users around the world to
communicate with each other while watching videos, creating a shared viewing
experience. For example, an online viewer in Japan will be able to write messages to one in
England while watching the same movie. This feature will be released in next month's
91

scheduled update.

89. Who is Bernard Moreau?

(A) A news reporter
(B) A corporate executive
(C) A film director
(D) An actor

90. What is being added to a service?

(A) An online store
(B) Automatic billing
(C) A rating system
(D) A communication feature

91. According to the speaker, when will the service be updated?

(A) Tomorrow
(B) Next week
(C) Next month
(D) Next year

92—94 AAB – excerpt from a meeting

M:  Hello, everyone. I just spoke with management and they confirmed that there will
92

be a reduction in company spending for the next quarter. So we can't replace all of the
93

equipment that we'd hoped to. That means we need to make some choices. Well, you
know... we have had the computers on the first floor for a very long time. But what do you
think? Send me an e-mail with your recommendations by the end of the day. I planned to
94

make the final decision this afternoon, but I need to travel to New York for an
important meeting. I’ll decide tomorrow.

92. According to the speaker, what has management announced?

(A) A budget reduction
(B) A sales goal
(C) A business relocation
(D) A hiring initiative

93. Why does the speaker say, “we have had the computers on the first floor for a very
long time”?
(A) To make a recommendation
(B) To compliment a decision
(C) To criticize another department
(D) To apologize for an error
94. What reason does the speaker give for a delay?
(A) He needs to get permission from a supervisor.
(B) He has to travel for business.
(C) Some equipment is not available.
(D) There was a mistake in some directions.

95—97 BBD - telephone message and restaurant review

M: Hi, Linda, It's Joseph. I just got a call from a potential client. They're looking for a
95

new paper supplier and might be interested in doing business with us. I invited their
96

two managers out to dinner tomorrow to discuss the possibility of using us as their paper
supplier. There's a restaurant near the office that has a four-star rating, so I made us a
96

reservation there. This client would be very important for us, so I think we should go
97

over our sales presentation before the dinner. Can we meet tomorrow morning at ten to
practice?

95. In what type of business does the speaker most likely work?
(A) A magazine publisher
(B) A paper supply company
(C) A cleaning service
(D) An accounting firm

96. Look at the graphic. Where will the group have dinner?
(A) At Roma Italian Palace
(B) At Adobe Mexican Restaurant
(C) At Susanna’s Southern Foods
(D) At City Vegetarian Café

97. What does the speaker suggest doing tomorrow?

(A) Interviewing a prospective employee
(B) Changing a menu
(C) Revising an itinerary
(D) Practicing a presentation

98—100 ACB – excerpt from a talk and chart

W: Good morning. I'm Marissa from Yardley Consultants. Our firm consults with local
98

companies to help them increase their business. I'll work here for the next two days to help
you find ways to expand your business. I did some market research about tourism in this area
and compiled the data into this chart. I found out that tourists are interested in visiting places
that are already on your tours, like the state park. But, look... fourteen percent of the people
99
surveyed mentioned a site that isn't included in any of your tour packages! So now,
please spend a few minutes brainstorming with the person next to you about ways your
100

tour offerings could be revised.

98. What is the speaker’s profession?

(A) Business consultant
(B) Event planner
(C) Travel agent
(D) Hotel manager

99. Look at the graphic. Which location is not included in a tour?

(A) Carsen Lake
(B) Arbor state Park
(C) Taylor Art Museum
(D) Milton Zoo

100. What does the speaker ask the listeners to do?

(A) Revise an advertisement
(B) Talk with a colleague
(C) Move to another room
(D) Sign a contract
71. What news does the speaker provide about the company?
A. A second location will be opening.*
B. A new product has been developed.
C. An important customer has signed a contract.
D. A team will attend a conference.
72. According to the speaker, what do the listeners have the opportunity to do?
A. Conduct some research
B. Take a certification course
C. Present at a conference
D. Become a manager*
73. What does the speaker suggest some listeners do?
A. Visit a Web site
B. Sign an attendance sheet
C. Stay after the meeting*
D. E-mail an administrator

74. According to the speaker, what type of event will take place next month?
A. A job fair
B. A press conference
C. A graduation ceremony
D. A film festival*
75. Where does the speaker most likely work?
A. At a hotel*
 B. At an airport
C. At a restaurant
D. At a taxi company
76. What does the speaker ask the listeners to do?
A. Park in a different garage
B. Work extra hours*
C. Order additional supplies
D. Rearrange some furniture 

77. What is the main topic of the broadcast?

A. A library fund-raiser
B. A sports competition
C. A community gardening program*
D. An art festival
78. What have the participants received?
A. A complimentary consultation
B. A T-shirt
C. A discounted membership
D. Free supplies*
79. What will take place at city hall next month?
A. A photo exhibit*
B. A concert
 C. An awards ceremony
D. A book sale

80. What is the speaker calling about?

A. A construction project
B. A rental property*
C. A tour bus reservation
D. A house-cleaning service
81. What did the speaker send to the listener?
A. A customer review
B. A cost estimate
C. Some photos*
D. Some coupons
82. What does the speaker imply when she says, "it is very popular"?
A. The listener should respond quickly.*
B. The listener must pay more.
C. A product is unavailable.
D. A location will be crowded.
83. What is the purpose of the radio program?
A. To provide traditional recipes
B. To describe popular workouts
C. To promote natural health care
D. To report on unusual jobs*
84. What has Mario Santos recently done?
A. He has started a company.
B. He has taught a course.
C. He has written a book.*
D. He has won a competition.
85. What does the speaker say will take place tonight?
A. A press conference
B. A public lecture*
C. A food tasting
D. A musical performance
86. Where do the listeners most likely work?
A. At a bookshop
B. At an electronics store
C. At a library*
D. At a museum
87. What project will the listeners be working on today?
A. Scanning materials*
B. Restoring artwork
C. Editing manuscripts
D. Reorganizing display cases
88. What does the speaker imply when he says, "you should speak with Ms. Wilson"?
A. He is too busy to provide assistance.
B. He does not know how to use a machine.
C. Ms. Wilson has requested some research results.
D. Ms. Wilson can confirm a work assignment.*
89. Who most likely are the listeners?
A. Hotel receptionists
B. Computer programmers
C. Real estate agents
D. Maintenance workers*
90. According to the speaker, how will problems be reported?
A. By making a telephone call
B. By using a mobile app*
C. By sending an e-mail
D. By meeting in person
91. What does the speaker say she is waiting for?
A. Feedback from a client
B. Suggestions from a colleague
C. Approval from management*
D. Confirmation from a supplier
92. Where does the speaker work?
A. At a clothing factory*
B. At a computer company
C. At an architecture firm
D. At a travel agency
93. Why does the speaker say, "there's currently a three-month back order"?
A. To recommend hiring additional staff
B. To justify a proposed expansion*
C. To apologize for a delayed order
D. To suggest buying a different product
94. What will happen after the tour?
A. Lunch will be served.
B. An award will be announced.
C. Product samples will be distributed.
D. A presentation will be given.*
95. Who most likely is the speaker?
A. A chef
B. A reporter*
C. A musician
D. A city official
96. Look at the graphic. Which day is the appointment scheduled for?
A. Monday
B. Tuesday*
C. Wednesday
D. Friday 
97. What does the speaker say they will need to do?
A. Make a reservation
B. Order extra food
C. Create an advertisement
D. Change a meeting location*
98. Why does the man apologize?
A. He forgot to send a package
B. He did not confirm a visit earlier.*
C. He did not complete a report on time.
D. He went to the wrong address.
99. What type of products does the listener's company develop?
A. Clothing
B. Appliances
C. Cosmetics*
D. Automobiles
100. Look at the graphic. Where will the tour begin?
A. In building 15
B. In building 16*
C. In building 17
D. In building 18
71. What does the speaker say she did last Friday?
A. She stayed late at the office.
B. She installed some new software.
C. She attended an investor meeting. 
D. She presented at an environmental conference.
72. What does the speaker request that the listeners do?
A. Keep their work spaces clean
B. Turn off their lamps
C. Read a list of suggestions
D. Participate in a video conference
73. Why does the speaker congratulate the listeners?
A. For meeting sales goals
B. For a product launch
C. For completing a difficult project
D. For a successful recycling program
74. Who is Min-Jee Park?
A. A producer
B. An actress
C. An author
D. A politician
75. What will Min-Jee Park discuss today?
A. Her best marketing tips
B. Her new mobile application
C. Her recent book tour
D. Her work on a documentary
76. What does the speaker mean when he says, the venue is small"?
A. The listeners should look up directions.
B. The listeners should register soon.
C. Some furniture needs to be moved.
D. A vendor cannot provide a
77. What is the purpose of the meeting?
A. To revise a staff manual
B. To train customer service employees
C. To review some résumés
D. To present a product to clients
78. What have the listeners received?
A. A list of typical questions
B. A review of potential vendors
C. An advertising brochure
D. An updated meeting agenda
79. What is the final step in a process?
A. Charging a credit card
B. Signing a contract
C. Conducting a survey
D. Filing a document
Who most likely is the speaker?
A. A government official
B. A news reporter
C. An airline pilot
D. A construction supervisor
81. According to the speaker, why is the airport expansion necessary?
A. Because a new airline will operate from the airport
B. Because a nearby airport will be closing
C. Because most of the airport buildings are old
D. Because more people are using the airport
82. Why does the speaker say, "we need the jobs"?
A. To refuse a request
B. To admit a mistake
C. To express agreement
D. To ask for help
83. What is the topic of the seminar?
A. How to name your company
B. How to find office space
C. How to attract investors
D. How to decide on an insurance policy
84. What advice does the speaker give to the listeners?
A. To keep a presentation short
B. To create a personal Web site
C. To hire a marketing consultant
D. To read contracts carefully
85. What will the speaker most likely do next?
A. Divide the listeners in groups
B. Relate a personal story
C. Create a business plan 
D. Collect some registration forms
86. What type of event is being advertised?
A. A film festival
B. A job fair
C. A city tour
D. A product launch
87. What does the speaker say the company has received?
A. Some funds
B. An international award
C. Positive reviews from clients
D. An invitation to be featured on television
88. How can the listeners receive a discount?
A. By registering early
B. By referring another business
C. By completing a questionnaire
D. By signing up for a newsletter 
89. What event will the listeners attend next week?
A. A facility tour
B. A museum exhibit
C. A product launch
D. A professional conference
90. Why does the speaker say, "it's in a busy part of the city"?
A. To encourage the listeners to take the train
B. To remind the listeners to bring a map
C. To recommend a location for a business
D. To decline an invitation to dinner
91. What change does the speaker mention?
A. A budget has been approved.
B. A project will be delayed.
C. A team leader has been replaced
D. A workspace will be reassigned.
92. What news does the speaker announce?
A. A business has won an award.
B. A business will offer a new service.
C. A business has replaced a CEO.
D. A business will be moving its headquarters.
93. What advantage does Ruzio have over a competitor?
A. It will charge customers less.
B. It will sell higher-quality products.
C. It will offer a money-back guarantee.
D. It is a better-known brand.
94. What will Dolores Garcia discuss?
A. Her previous work experience
B. Customer loyalty programs
C. Ruzio's plan to hire more employees
D. Ruzio's use of new technology
95. Who most likely is the speaker?
A. An architect
B. A real estate agent
C. An interior designer
D. A building contractor
96. Look at the graphic. What room are the listeners standing in?
A. Bedroom
B. Living Room
C. Kitchen
D. Dining Room
97. What does the speaker give to the listeners?
A. An invoice
B. A timeline
C. A rental contract
D. An informational packet 
98. Who most likely is the speaker?
A. A delivery driver
B. A security guard
C. A department manager
D. A safety inspector
99. Look at the graphic. Which shift should the listeners sign up for?
A. Shift
B. Shift 2
C. Shift 3 
D. Shift 4
100. What can the listeners receive for finishing a task quickly?
A. A travel mug
B. A gift card
C. A store T-shirt
D. A free lunch
PART 5
READING TEST 1. 
In the Reading test, you will read a variety of texts and answer several different types of
reading comprehension questions. The entire Reading test will last 75 minutes. There are three
parts, and directions are given for each part. You are encouraged to answer as many questions
as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.
Part 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

1. Free Internet service --- available in the lobby but not in the guest rooms.
A. being
B. to be
C. are
D. is*
2. A third branch --- Starshorn Hair Salon will open in Georgetown's industrial district.
A. up
B. of*
C. along
D. in
3. The March shipment to Busan can fit an --- thirteen containers.
A. adding
B. additional*
C. addition
D. add
4. Ms. Tran --- the clients fifteen different apartments in one afternoon.
A. made
B. opened
C. passed
D. showed *
5. Mr. Sweeney is most pleased when --- press releases are published unedited.
A. he
B. him
C. his*
D. himself
6. Whenever company costs --- significantly, the budget is adjusted.
 A. rise*
B. rises
C. risen
D. rising
7. This is a --- to all employees to submit expense reports by the end of the month.
A. remind
B. reminded
C. reminding
D. reminder*
8. Please e-mail Human Resources if you are able to help set up the events room ---
the annual office party.
A. since
B. before*
C. into
D. except
9. Aita Corporation will hire roughly 50 new employees --- the next year.
A. over*
B. while
C. somewhere
D. ideally
10. Dine Out Magazine will publish an article next month about people who --- go to the same
restaurant.
A. repeated
B. repeatedly*
C. repeat
D. repetition
11. The aircraft's --- flight had arrived late, so its scheduled 10:15 A.M. departure was delayed.
A. committed
B. entitled
C. previous*
D. spacious
12. Blue Form Company offers its employees --- in their working location and hours.
A. flexible
B. flex
C. flexibility*
D. flexed
13. The latest sales figures --- to the vice president that the company was doing well.
A. reinforcing
B. reinforcement
C. reinforces
D. reinforced*
14. Management at the Sidol Factory is researching different --- to enhancing
employee productivity.
A. instincts
B. decisions
C. occasions
 D. approaches*
15. Only two percent of the focus group participants reported --- disliking the new
ice-cream flavor.
A. stronger
B. strong
C. strongly*
D. strongest
16. Our line of passenger cars includes the latest --- technology to protect vehicles
and their passengers.
A. safety*
B. more safely
C. most safely
D. saves
17. Jetways Japan and Night Sky Airways have --- a planned merger, which is under
review by government regulators.
A. treated
B. flown
C. announced*
D. spread
18. The old Abita Theater was demolished one week ago, and construction of an office complex
at the site is --- underway.
A. yet
B. usually
C. soon
D. already*
19. Wreen Watch's latest smart watch offers --- features not found in other products.
A. similar
B. multiple*
C. broken
D. careful
20. Although the conference does not --- begin until Friday, many participants have informal
meetings scheduled for Thursday.
A. official
B. officiate
C. officials 
D. officially*
21. Each year the Metro Enterprise Association honors a local business that has made a ---impact
on the city.
A. comfortable
B. significant*
C. difficult
D. granted
22. Martaska Technologies requires --- new employees receive at least two weeks of training
before starting work.
A. that*
B. for
 C. and
D. when
23. Retailers were given one year to --- their terminals to accommodate new credit card
technology.
A. upgrade*
B. progress
C. motivate
D. describe
24. Marketers find that older consumers respond best to facts and statistics, --- for teenagers, the
best strategy is humor.
A. such as
B. whereas*
C. due
D. almost
25. Because of a processing error, Elmore Distributors --- shipped cases of frozen
fish to a bakery.
A. equally
B. illegibly
C. accidentally *
D. vigorously
26. --- is currently Ms. Wonderle's first year working as our office's administrative assistant.
A. This*
B. That
C. These
D. Those
27. Riversedge City is --- to announce new monthly parking discounts for its residents.
A. pleasing
B. pleasure
C. please
D. pleased*
28. Sang-Joan Park is retiring after 25 years of --- with Dahl Legal Consultants.
A. service*
B. profession
C. knowledge
D. relationship
29. The Trails Store will --- add a section for hiking equipment.
A. eventualities
B. eventual
C. eventually*
D. eventuality
30. Puraforce Staffing can provide your business --- temporary employees during the busy
holiday season.
A. from
B. with*
C. about
D. into
31. In contrast to the --- outside, the inside of Taft's Bakery was warm and welcoming.
A. to weather
B. weatherability
C. weathering
D. weather*
32. Berrell Foods, a wholesale distributor of fresh produce, --- more than 100 grocery
stores in northern Scotland.
A. contracts
B. affords
C. supplies*
D. travels
33. Payments to the Wendell Lake Association will be considered late --- they are
received after January 1.
A. so
B. by
C. to
D. if*
34. Although the alternate route was --- marked, many drivers ended up getting lost.
A. never
B. next
C. clearly*
D. noisily
35. Later today, Mr. Warken --- interview times for the job applicant finalists.
A. has been arranging
B. will be arranging*
C. was arranged
D. have arranged
36. For one week ---, Penny's Grocery is giving away a free tote bag with every order of 50
dollars or more.
A. often
B. only*
C. over
D. through
37. Because of a recent artwork donation, the Libsing Art Museum will soon be displaying a new
---.
A. exhibits
B. exhibition*
C. exhibited
D. exhibiting
38. Albert Doime oversaw smelting operations in Lydenburg for a --- time before being
reassigned to Johannesburg.
A. brief*
B. large
C. slow
D. proper 
39. The agreement --- states that Amy Dyer will be the general contractor for the Hibley project.
 A. specific
B. specifically*
C. specifiable
D. specified
40. Executives at Wess Lumber were praised for addressing employees' concerns in a ---manner.
A. constructing
B. construction
C. constructive*
D. construct
41. Flu season is here, so take advantage of the free flu shots --- in the lobby.
A. being offered*
B. to offer
C. offering
D. offers
42. Clarkson Smith Legal Services requires that --- client files be kept in off-site storage
for seven years.
A. misplaced
B. inactive*
C. unable
D. resigned
43. By --- to digital accounting, your business can save time, space, and money.
A. advising
B. proving
C. resolving
D. switching*
44. Mr. Liu's long list of awards can be attributed to his skills --- a designer.
A. on
B. in
C. as*
D. at
45. MBR Global Marketing has signed several new client contracts --- 12 million pounds in
annual revenue.
A. totaled
B. total
C. totals
D. totaling*
46. The department mentor instructed the interns to contact her first --- they had any questions.
A. in spite of
B. as a result
C. whenever*
D. because
47. The number of people working at Yolen Laboratory's two locations keeps increasing, and
there are now 452 employees ---
A. apart
B. enough
C. yet
 D. altogether*
48. Highlee Sportswear, --- popularity is widespread among athletes, will add a line of children's
clothes soon.
A. whose*
B. some
C. major
D. which
49. Employees spoke --- of former CEO Olga Sombroek, emphasizing how well liked she was.
A. sharply
B. vaguely
C. critically
D. fondly*
50. Although the owners made --- renovations to their hair salon, they did not raise any of their
prices.
A. informative
B. hesitant
C. extensive*
D. conversational
51. An interview with author Tito Flores about _______ new book will be broadcast
tonight.
A.  himself
B.  him
C.  his*
D.  he
52. Perend Trail’s new hiking boots will be available in brown _______ black leather.
A.  nor
B.  yet
C.  and*
D.  so
53. Mr. Ruotolo’s _______ on the new tax changes is scheduled for 10:00 A.M.
A.  present
B.  presented
C.  presentable
D.  presentation*
54. Boyd Street Market is Mapleton’s largest retailer of foods _______around the world.
A.  toward
B.  from*
C.  above
D.  plus
 55. Mr. Johansson _______ accepted the job offer he received from Saco Bike Works.
A.  quicken
B.  quickly*
C.  quicker
D.  quickness
56. To expand its global reach, Amity Spas will _______ open its franchise opportunities to
international prospects.
A.  soon*
B.  almost
C.  recently
D.  already
57. The second-generation XR1280 unit is _______ to its predecessor, except for its reduced
weight.
A.  equally
B.  equal*
C.  equals
D.  to equal
58. Zarmeni Mining has been evaluating the benefits of building a mine at the _______ site.
A.  proposed*
B.  structured
C.  unlimited
D.  educated
59. Vice President Ramos will not make _______ decisions until more feedback has been
gathered.
A.  whether
B.  what
C.  over
D.  any*
60. If you have ordered more than two items, be aware they may arrive in separate _______.
A.  payments
B.  sequences
C.  packages*
D.  receipts
61. Candidates for the open position must have good interpersonal skills and _______
working with clients.
A.  experience*
B.  experienced
C.  experiencing
D.  to experience
62. Chong Kim was _______ recommended for the position of merchandise manager for
Corbin Furniture Mart.
A.  thickly
B.  currently
C.  securely
D.  highly*
63. Once the returned item is received, a refund will appear on your credit-card statement
_______ five business days.
A.  within*
B.  during
C.  since
D.  when
64. The printer on the second floor will be out of _______ until the technician arrives on
Friday.
A.  purpose
B.  variety
C.  service*
D.  repair
65. Sales of our computer software were good last quarter, but sales for our mobile
applications have been even _______ .
A.  strong
B.  stronger*
C.  strongly
D.  strongest
66. Upon request, the guests at Olane Hotel will be provided vouchers _______ free parking.
A.  on 
B.  to
C.  with
D.  for*
67. Please review the projected sales figures in the spreadsheets that _______ to the e-mail.
A.  is attaching
B.  had attached
C.  attachment
D.  are attached*
68. During tourist season, selling handmade crafts is a _______ source of income for local
residents.
A.  contented
B.  dependable*
C.  flavorful
D.  patient
69. Everyone at the annual Tirnaco exposition seemed _______ by the new products on
display.
A.  excite
B.  excitement
C.  excited*
D.  excitedly
70. This Saturday, Ritesense customers will have the opportunity to sample a _______ of
Health Bar products.
A.  nutrition
B.  selection*
C.  placement
D.  management
71. Ms. Wong has expressed _______ in leading the city’s planned beautification project.
A.  interest*
B.  interests
C.  interesting
D.  interestingly
72. Mr. Choo was chosen to head the committee for consumer protection from a _______
pool of candidates.
A.  sizable*
B.  practiced
C.  consecutive
D.  missing
73. Please save spreadsheets periodically when updating them to prevent data from
_______.
A.  is lost
B.  lost
C.  being lost*
D.  losing
 74. _______ Gyoh Company’s marketing push, new orders for cash registers decreased
slightly in the third quarter.
A.  As
B.  If
C.  However
D.  Despite*
75. All members of the sales team must attend next Thursday’s meeting so that _______ can
see the sales forecast presentation.
A.  one
B.  someone
C.  everyone*
D.  either one

Part 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each
text. Four answer choices for each question are given below the text. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 76-79 refer to the following e-mail.

You are receiving this e-mail --- you have contacted Broil Home in the past about our
                                              76.
houseware products or have visited our Web site. If you no longer wish to receive our e-mails,
you can be removed from our list. --- . But do you really want to miss out on 
                                                                77.
discount offers for products that will help you turn your house into an --- home? 
                                                                                                               78.
We hope you will choose to remain a subscriber so that we can continue to send --- for 
                                                                                                                                79.
the most popular new products for your home.
 

76.       (A) even

B. because*
(C ) during
C. among

77.       (A) Simply reply to this e-mail with the word "unsubscribe."*
B. The issue has not yet been resolved.
C. Please provide your order number number.
 D. Our products are made by local artisans using natural materials.

78.       (A) invites

B. invited
(C ) inviting*
(D) invitation

79.       (A) pieces

B. contracts
(C ) samples
(D) coupons*

Questions 80-83 refer to the following notice.

Please note that the south lobby of the building will be closed from 7:00 P.M. this evening
to 7:00 A.M. tomorrow morning. Routine --- will be performed on the heating and cooling 
                                                                   80.
systems. ---, the central air conditioning will be turned off between these hours.
 

              81.
We have scheduled any necessary --- to take place outside of regular business hours.
                                                     82.
--- . If you need access to the building during these hours, please use the north lobby 
83.
or the basement-level entrances. They will be unlocked and extra lighting will be provided in
these two areas.

Thank you,

Building Management

80. (A) maintenance* 83. (A) Extra office chairs will be available.
B. maintained B. Our goal is to minimize your discomfort while you are in the
C. maintains office.*
D. maintainable C. The thermostat setting needed to be reset.
81. (A) As a result* D. The employee entrance code is changing again next month.
B. Even though
C. On the
contrary
D. In comparison
82. (A) designs
B. repairs*
C. meetings
D. strategies
Questions 84-87 refer to the following notice.

Hollydale Medical Center 

To All Office Staff:

The move to our new medical center building will take place this weekend. ---, all items in 
                                                                                                                         84.
your desks must be packed before the end of the day on Friday. The empty boxes --- to you 
                                                                                                                                  85.
by 8:00 A.M. on Thursday. When you arrive at our new location on Monday morning, your
boxes should already be in your new office. ---. If you will be out of the office this 
                                                                      86.
Thursday or Friday, notify me immediately so we can make other arrangements.

We appreciate your cooperation in helping to make this transition to our new location go as ---
as possible.
87.

Jian Tang, Office Manager

84. (A) Therefore*

B. Thirdly
C. Regardless
D. Instead
85. (A) delivered
B. have delivered
C. will be delivered*
D. had been delivered
86. (A) Enjoy dining at the nearby cafeteria.
B. You need to check your office mailbox.
C. The moving company has positive reviews.
D. Please begin unpacking right away.*
87. (A) directly
B. smoothly*
C. slowly
D. actively

Questions 88-91 refer to the following flyer.

This year marks the twentieth anniversary of Hispanic Heritage Month. ---, the food court
                                                                                                                  88.
 at the Swift Business Complex will feature cuisines from Hispanic and Latin American
countries. Visit the food court today to kick off the ---! Free tapas (small bites) and drinks 
                                                                                 89.
will be available for tasting.

--- the Swift Business Complex will be hosting a Hispanic Heritage Expo the week of 
90.
October 10 in the center of the main atrium. International businesses as well as local vendors
will be participating in this one-of-a-kind event. Each afternoon at 3 P.M., two lucky shoppers
will win leather handbags from Cuero Suave, a Colombia-based trading company located on
the fourth floor. ---.
                                          91.

88. (A) To celebrate*

B. It celebrated
C. By celebrating
D. The celebration
89. (A) festive
B. festivities*
C. festively
D. more festive
90. (A) Rather
B. However
C. In addition*
D. On the contrary
91. (A) The main atrium was completely renovated last spring.
B. Visit the service desk to get your free ticket for the drawing.*
C. Try the chicken tacos for a tasty treat.
D. The food court will be open for breakfast all week.

Questions 92-95 refer to the following notice.

This notice (92)_______ your reservation for two double rooms, with check-in on Sunday,
March 5, and checkout on Thursday, March 9. I see here that you have a special request for
one extra set of blankets and two extra pillows in each room; please note (93)_______ the
items will be placed in each room, on top of the dresser. There will be no extra charge for this
request.
(94)_______, check-in time is at 3:00 P.M., and checkout is at noon. Some people wish to
check in at an earlier time or check out at a later time. (95)_______. This will help us ensure
that we can accommodate your scheduling needs. We look forward to having you stay with us.

92. (A) will be confirmed

(B) confirms*
(C) is a confirmation
 (D) confirm

93. (A) which

(B) what
(C) these
(D) that*

94. (A) Apparently

(B) As a reminder*
(C) In an emergency
(D) However

95. (A) If these days suit you, please let us know so we can reserve a shuttle for
you.
(B) For example, some people need a reservation with all meals included.
(C) If this is your case, please give us a call 24 hours in advance of your
arrival. *
(D) You can always request a wake-up call by contacting the receptionist.

Questions 96-99 refer to the following email.

To: claimscenter@cheapsure.com 
From: lgreenberg@cheapsure.com 
Date: November 15 
Re: Updates to Office Layout

Dear Claims Specialists:

On January 1, Cheapsure will begin offering homeowners insurance as well as automobile
insurance. This exciting (30)_______ will require a surge in hiring and adjustments to the
layout of our office space. Tomorrow, I will hold a meeting at 2:00 P.M. in the main
conference room to discuss the (31)_______ changes. We have (32)_______ flexibility with
the floor plan and would like your input. (33) _______. .

Sincerely,
Lee Greenberg Facilities Administrator

96. (A) performance

(B) merger
(C) relocation
(D) addition*

97. (A) necessarily

(B) necessity
(C) necessary*
 (D) necessities

98. (A) some*

(B) each
(C) overly
(D) very

99. (A) Some current employees will switch departments.

(B) Attached is a map of our new desk assignments.
(C) Your attendance is thus strongly encouraged.*
(D) Productivity is expected to double afterward.

Part 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several
questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on
your answer sheet.

Questions 100-101 refer to the following sign.

ATTENTION

As part of our transition to new ownership, the Wesselman Hotel is in the process of making
some landscaping improvements, including adding flower beds along the walkways. We
apologize for the current unsightly condition of the grounds, but soon we will have an
impressive floral display. Thank you for your patience, and we hope you will return to see our
grounds once our gardeners have completed their work.

100. What is the purpose of the sign?

A. To explain why an area is inaccessible
B. To highlight a new service being offered
C. To express regret for the hotel's appearance*
D. To promote gardening positions that will soon be available

101. What is mentioned about the Wesselman Hotel?

A. It has a new owner.*
B. It has more vacancies than usual.
C. It is offering a seasonal promotion.
D. It is a popular venue for special events.

Questions 102-103 refer to the following text message chain.

Mi-Yeon Chun [9:01 A.M.]
 Hi, Trudy. Do you happen to have the codes for the new online system?
Trudy Acosta [9:02 A.M.]
Do you mean the ones we need to report how many hours we have worked each week?
Mi-Yeon Chun [9:03 A.M.] 
Yes, exactly.
Trudy Acosta [9:04 A.M.]
I will look for them, but at the moment have to meet Mr. Carlyle about an urgent issue with
our mobile banking app. Some customers are unable to access their accounts. I'll e-mail you
the codes when I get back to my desk.
Mi-Yeon Chun [9:06 A.M.] OK. Thank you!

102. Where do the writers most likely work?

A. At a building security company
B. At an employment agency
C. At a computer device manufacturer
D. At a financial institution *

103. At 9:03 A.M., why does Ms. Chun write, "Yes, exactly"?
A. She thinks that a new online system is easy to use.
B. She is sure that she has recorded her work hours.
C. She is confirming that Ms. Acosta is correct.*
D. She is reporting that she has worked a full week.

Questions 104-105 refer to the following note card.

Thank you for sending me another of your company's food blenders in exchange for my
product feedback. The motor of the Lumtik IB-8900 seems to be a bit more powerful than the
motors of the two blenders I reviewed previously. This one does a great job, especially on the
high-speed setting. One thing that is disappointing is that the measurement lines were not easy
to decipher and seem to fade and become less legible after several washings. This may be a
problem with the imprinting on the device. The measurement lines need to be engraved or
permanently marked to be clearer. Needless to say, this is important for recipes that require
precisely measured ingredients.

Hannah Daley

104. What is suggested about Ms. Daley?

A. She wants to return a defective part.
B. She needs updated instructions.
C. She purchased the wrong product.
 D. She was asked for her opinion. *
105. What does Ms. Daley mention about measurement lines?
A. They are hard to read.*
B. They are a minor problem.
C. They are an issue with several blender models.
D. They are printed in a dark color.

Questions 106-107 refer to the following sign.

HUMINI HARDWARE
Notice to Customers
Following the expansion of our store, and prompted by requests from customers for more
products, many of the items between aisles 2 and 20 will now be relocated. Reshelving will
occur during the period of April 16 to May 2, at which time we will have additional staff on
hand to help you find the products you need. We are confident you will find the new store
layout an improvement over the old one.

Thank you for your patience. 

Management, Humini Hardware

106. What is the purpose of the sign?

A. To announce a temporary closure
B. To advertise a new product line
C. To explain how shelves are arranged
D. To prepare customers for an upcoming change*
107. Why will extra staff be available?
A. To take inventory
B. To help customers locate certain items*
C. To give product demonstrations
D. To help customers place orders
Questions 108-109 refer to the following Web page information.

https://www.rivieracarrental.co.uk/598270
Thank you, Mr. Gregerseni
Your Riviera Car Rental booking is now complete.

Today's date: 3 June

Duration: 7 days
Pickup: 14 June in Bristol
Return: 20 June in Cambridge
Credit card: XXXX-XXXX-XXXX-2891 Amount: £310.00

You have opted to prepay your rental, but your credit card will not be charged until 12 June.
Until then you may cancel your booking at no charge. Should you cancel after that date, a fee
will be charged. Also, if you fail to pick up your car (no-show), you will be charged in full, and
the amount is nonrefundable.

108. What is the purpose of the Web page information?

A. To verify credit card information
B. To approve a purchase order
C. To describe accommodation options
D. To confirm reservation details *
109. What is suggested about Mr. Gregersen?
A. His credit card needs to be replaced.
B. His travel expenses will be reimbursed.
C. He can still cancel at no charge.*
D. He has requested a small car.

Questions 110-111 refer to the following article.

BAKERSVILLE (August 13)—As confirmed by today's vote, the city's building code is
getting a shake-up. Among the changes to go into effect on November 3 are stricter fire safety
standards for both commercial and residential buildings, enhanced insulation requirements,
and, most notably, a requirement that 25 percent of newly constructed residential homes be
equipped with solar panels.

The solar initiative has been met with broad support among voters, lawmakers, and home
builders. The new rule will increase the total amount of green energy produced and reduce
dependency on fossil fuels. Supporters also say that increasing demand for solar panels and
hardware will drive prices down, so that this technology will be increasingly affordable.
Finally, though the building phase will be more costly than usual, homeowners will save on
electricity bills in the long term.
 The state will open a phone hotline to answer questions from builders, property owners,
contractors, and other affected parties beginning on October 15 and continuing through the end
of the year.

110. When does the new code become effective?

A. On August 13
B. On October 15
C. On November 3*
D. On December 31 

111. According to the article, what will become more expensive?

A. Construction costs*
B. The price of solar panels
C. Home maintenance costs
D. Household electricity bills

Questions 112-113 refer to the following e-mail.

Dear Ms. Singh,

We are currently accepting nominations for Internet Security and Patent Protection
Magazine's Top 20 list. The ISPPM Top 20 is the preeminent guide for businesses seeking
expertise for safeguarding the value of intellectual property. Finalizing the Top 20 list is a
challenging task, and we value your contribution to this process.

If you would like to make any nominations for this annual listing, please do so by 17 April.
Visit our Web site and enter the details of the consultants you believe should be included in
this year's listing, along with a brief explanation for your nominations. Please note that we do
not accept self-nominations or nominations from colleagues working in the same company.
The final list will be published in June.

We look forward to reviewing your nominations. 

Kind regards,

Toni Martinez, Technical Editor

112. What is Mr. Martinez requesting?

A. Articles for a magazine
B. Best ideas for using social media
C. The names of skilled consultants*
D. Strategies for securing computer equipment
113. How is Ms. Singh being asked to respond?
 A. By accessing a Web site*
B. By mailing in a form
C. By attending a meeting in June
D. By sending an e-mail to Mr. Martinez

Questions 114-115 refer to the following contract.

Pinnacle Sports Club Membership Agreement

Member Name: Mary Swansone
Membership Type: 12 months
Begin Date: September 5
Enrollment Fee: $25
Monthly Dues: $32 per month
Payment Method: Credit card
Thank you for joining Pinnacle Sports Club. As a club member, you have unlimited access to
all gym equipment, fitness classes, and the swimming pool. Please present your membership
card to the front-desk attendant upon entry. If for any reason you need to discontinue your
membership before the 12-month contract period has expired, you must write a letter and send
it by mail to the Pinnacle Sports Club, 171 Aqua Street, Germantown, California 95913. A
penalty will apply.
Signed: Mary Swansone

114.  What is suggested about Ms. Swansone?

(A)  She recently moved to California.
(B)  She has not paid her enrollment fee.
(C)  She is an instructor in a fitness class.
(D)  She has entered into a one-year contract.*
115.  Why would Ms. Swansone be required to submit a letter?
(A)  To cancel her membership*
(B)  To gain access to special equipment
(C)  To pay with a different credit card
(D)  To receive a replacement membership card

Questions 116-117 refer to the following text-message chain.

Harry Matthews (11:19 A.M.) Hi Linhan. Did you already e-mail me the list of this week’s
invoices?
Linhan Xu (11:24 A.M.) Yes. I sent it over earlier today with the sales-calls records.
Harry Matthews (11:25 A.M.) Really? I hope I didn’t delete it. Did you accidently send the
e-mail to Harvey Mattson?
Linhan Xu (11:28 A.M.) Oh, wait - it looks like I forgot to attach it! I’ll send it over now.
Harry Matthews (11:30 A.M.) I just got it. Thanks!

116. What is the purpose of the text-message chain?

(A) To determine whether information has been sent*
(B) To understand why a decision has changed
(C) To provide instructions on deleting a file
(D) To decide who will deliver a presentation
117. At 11:25 A.M., what does Mr. Matthews imply when he writes, “Really?” 
(A) He needs the documents right away.
(B) He deleted the sales-calls records.
(C) He cannot find the attachment. *
(D) He sent the attachment to Mr. Mattson in error.

Questions 118-119 refer to the following email.

From: jovanie.blum@messickfmc.com
To: asvoboda@ nyzcomputing.com
Date: 5 May
Subject: Financial consulting

Dear Mr. Svoboda:

My name is Jovanie Blum, and I am a consultant with Messick Financial Management
Company. My company specializes in international funds, and we have experts on tax law in
France and Germany. As your computer firm expands its operations into Germany, our experts
can provide valuable advice to your employees who will be sent to Berlin.
To find out more about what we can do for your employees, please contact me at your earliest
convenience at 1-267-555-0184.

Sincerely, 
Jovanie Blum
 

118. Why does Ms. Blum most likely want to meet with Mr. Svoboda?
(A) To apply for a job in Berlin
(B) To sell her company’s services*
(C) To discuss business opportunities in Asia
(D) To review changes in a city’s tax code
119. How could Messick Financial Management help Mr. Svoboda’s company?
(A) By providing information about the German computer industry
(B) By recruiting employees to work in Europe
(C) By recommending international travel services
(D) By giving financial advice to his company’s staff*

Questions 120-122 refer to the following customer review.

https://www.therightvenue.com.au/customer_reviews -

Customer Reviews
★★★★✰
12 April
Elena Patterson 
 My company recently held a banquet at the Calla Courtyard, and it was the perfect venue for
our event. Initially, I was hesitant to book the space because it had only recently opened to the
public and there were no customer reviews yet. — [1] — . I decided to give it a try anyway.
Although it was a little expensive, the setting was absolutely stunning. — [2] — . The Calla
Courtyard has a magnificent view of the bay. The staff had arranged the seats in the hall so
that the guests could view the sunset through the large glass windows.
One thing to note is that while the facility does have a kitchen available for use, it is quite
small and not well-stocked. — [3] — .
All in all, I was pleased with my decision and would definitely consider this place again for
future events. — [4] — .

120. What is indicated about the Calla Courtyard?

(A) It is a relatively new rental space.*
(B) It was recently renovated.
(C) It is a popular venue for business events.
(D) It features an outdoor seating area.
121. What was Ms. Patterson particularly impressed by?
(A) The friendliness of the staff
(B) The low cost of the rental
(C) The seating capacity of the hall
(D) The beauty of the surroundings*
122. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
“For this reason, it might be wise to hire a full-service catering company.”
(A) [1]
(B) [2]
(C) [3] *
(D) [4]

Questions 123-125 refer to the following product description.

Clearhold Coating is a newly developed, transparent waterproofing system that is superior to

traditional pigmented coatings. Clearhold is ideal for application to masonry-block
constructions—both new and existing—as well as to interior and exterior decorative elements.

Clearhold can also be applied to concrete and masonry subfloors, which is not possible with
our competitors' waterproofing materials. Clearhold will stop humidity from seeping up
through subfloors and can be applied before installation of adhesive and floor coverings such
as carpet, tile, laminate, or hardwood.

Clearhold will be available in stores starting in January. For more information, visit
www.clearholdcoating.com

123. What does Clearhold Coating do?

 A. It provides protection from moisture.*
B. It ensures that floors look shiny.
C. It adds color to brick and stone.
D. It shields masonry from scratches.

124. What does the description indicate about Clearhold Coating?

A. It is intended for outdoor use only.
B. It contains natural pigments.
C. It is suitable for both new and old masonry.*
D. It requires a single application 
125. How is Clearhold Coating an improvement on products already on the market?
A. It is resistant to heat.
B. It can be used on subfloors.*
C. It is made with nontoxic ingredients.
D. It can be applied to many types of furniture.

Questions 126-128 refer to the following instructions.

Caring for your Minot Griddle

Thank you for purchasing the nonstick Minot Griddle. With proper care, you and your family
will enjoy cooking pancakes, grilled sandwiches, and much more for years to come. First, it is
important to protect the griddle from contact with metal that can scratch the nonstick surface.
— [1] —. Also, the nonstick feature of your griddle is sensitive to changes in temperature. Be
sure not to immerse the hot griddle in cool water, which can cause warping and peeling. — [2]
—. Instead, allow the griddle to cool before washing. Finally, careful handwashing will
prolong the life of your Minot Griddle. Do not use harsh scrubbers such as steel wool. Gentle
washing with a cloth or soft sponge is preferred. — [3] —.
— [4] —. Should you have any questions about your Minot Griddle, please visit our customer
Web site at www.minot.co.uk.

126. For whom are the instructions most likely intended?

A. A product manufacturer
B. A store employee
C. A cookware owner*
D. A support professional

127. What method is recommended for washing the item?

A. Scrubbing it with steel wool
B. Immersing it in cool water
C. Wiping it with a soft sponge*
D. Cleaning it without soap 
128. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
"Therefore, avoid using metal cooking utensils with the griddle."
 A. [1]*
B. [2]
C. [3] 
D. [4]

Questions 129-131 refer to the following instructions.

Skylight Gardens
Your Neighborhood Garden Center

Plant Care Tips

Effective plant care starts with choosing the right pot for your houseplant. Make sure that there
are holes in the bottom of the pot to let water flow out.

Next, purchase soil from your local garden center. Store-bought potting soil typically contains
fertilizer to help indoor plants grow. Using dirt from your own outdoor garden is risky. This
dirt can be filled with insects, disease, and weeds, all of which can be harmful to indoor plants.

After potting, pour water on the soil and flowers of your plant. Always check the soil before
watering. If the soil is still moist, there is no need for more water.

To maintain a healthy plant, pinch or cut off parts of the plant that have turned brown or
withered. Doing so helps to facilitate new growth. Each spring, repot your plant in a larger pot
to allow room for the root system to grow.

129. Why are readers advised to purchase soil?

A. To avoid digging up their yards
B. To promote plant growth*
C. To support local garden centers
D. To ensure that water is evenly distributed
130. What tip is NOT mentioned in the instructions?
A. Keep the plant in the sun.*
B. Replace the pot every year.
C. Feel the soil before adding water.
D. Use a pot with holes in it. 
131. The word "turned" in paragraph 4, line 2, is closest in meaning to
A. built
B. rotated
C. disturbed
D. become*

Questions 132-134 refer to the following notice.

Attention Conference Centre Staff:

The Geylang Conference Centre is hosting the Singapore Banking Conference on 20 April.
 The welcome desk will be open from 8:00 A.M. to 10:00 A.M. When checking in, conference
attendees will need to present a valid form of identification. Acceptable forms of identification
include a passport, a driver's license, or a company-issued photo ID. After checking in,
attendees will be handed a welcome packet, which includes a conference schedule, a map of
the facility, and their ticket to the evening banquet. If attendees arrive after 10:00 A.M., they
should be directed to the security desk, where someone will check them in.

Please note that some attendees will be staying at the conference centre's hotel. They should be
directed to the hotel lobby, where they can leave their luggage. Hotel personnel will bring the
luggage to the appropriate guest rooms when the rooms are ready.

If you have any questions about your duties for the day, please contact Jia-Wei Teo at
extension 231.

132. What is the purpose of the notice?

A. To inform staff about procedures for an event*
B. To provide attendees with a schedule
C. To ask for volunteers to work at an event
D. To give information about conference speakers
133. The word "present" in paragraph 1, line 3, is closest in meaning to
A. introduce
B. show*
C. attend
D. gift 

134. According to the notice, what will happen at the end of the conference?
A. Packets will be collected.
B. Luggage will be put in storage.
C. An evaluation form will be handed out.
D. A banquet will be held.*

Questions 135-137 refer to the following e-mail.

To: All Patient Distribution List

From: Meyers Dental Clinic
Date: August 12
Subject: Extended Services

Dear Patient,

We are pleased to announce that, as of September 1, Meyers Dental Clinic will offer extended
hours to better meet your needs for appointments outside regular workday hours. With the
hiring of an additional dentist and assistant, we will be able to offer regular appointments
 Monday to Saturday between 7:00 A.M. and 6:00 P.M. Dr. Meyers will continue to offer
urgent appointments as late as 7:00 P.M.

If you would like to reschedule an existing appointment, please call our office at 555-0132.
Thank you for trusting us with your dental care.

Best regards,

Erica Trumble, Office Manager

135. What is the purpose of the e-mail?

A. To inform customers of schedule changes*
B. To announce a new dental product
C. To supply information on dental hygiene 
D. To confirm an appointment

136. The word "meet" in paragraph 1, line 2, is closest in meaning to

A. oppose
B. experience
C. gather together
D. provide for*

137. What is indicated about Meyers Dental Clinic?

A. It is a new business.
B. It has some new employees.*
C. It will expand to a second location.
D. It offers only morning appointments.

Questions 138-141 refer to the following article.

Closing Early on Summer Fridays

HOUSTON (June 3)—Summer just became more relaxing for employees of Aftnax
Software, where the company recently instituted a Summer Friday policy. — [1] —.
From now until the first week in September, the office closes at 1 P.M. so employees can
go home early.

"It's great to have that 1 P.M. cutoff," says Clay Jackson, an Aftnax employee for the past
decade. — [2] —. "Some nights I can stay in the office until seven or eight if I have a project I
need to finish. But knowing that the office is closing its doors early on Friday frees me up to
spend more time with my family."

In addition to boosting workers' morale, studies have found that scheduled downtime actually
increases productivity. — [3] —. The number of firms offering this perk has increased by 23
percent in the past five years.
 Remmor Tech, one of the first local companies to institute a similar policy, says that ever since
it began offering time off on Fridays twelve years ago, it has seen a marked improvement in
employee satisfaction. — [4]

"Our employees' happiness is important to us," says Alexandra Odoms, the CEO of Remmor.
"We know that if we care about our employees, then our employees will care about the work
they do for us."

138. What is the purpose of the article?

A. To detail the results of a study on employee morale
B. To describe an effective business practice*
C. To announce a change in executive leadership
D. To profile a company new to the area

139. What is indicated about Mr. Jackson?

A. He works an overnight shift.
B. He works from home on Fridays.
C. He used to work for Remmor Tech.
D. He has worked for Aftnax Software for ten years.*

140. According to Ms. Odoms, what is the rationale for having a Summer Friday policy?
A. It attracts top talent to Remmor Tech.
B. It creates a positive work environment.*
C. It allows employees to work later on other days.
D. It lets employees spend more time with their families.

141. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
"And companies are taking notice."
A. [1]
B. [2]
C. [3]*
D. [4]
Questions 142-145 refer to the following Web page.
http://www.masterint.co.uk
HOME ABOUT FORMS INTERNSHIPS

Master International offers internships to university students and recent graduates who are
passionate about the software industry and would like to gain real-world experience in coding,
product development, marketing, and security. Our products are used by businesses
worldwide.

Each unpaid internship position lasts for a period of four months and requires an on-site
commitment of at least three full days per week. Applications must be received by 1
November (for the spring program), 1 April (for summer), or 1 July (for autumn). Current
university students are encouraged to check with their academic institution to determine
whether course credits may be granted. Although a few interns may subsequently be offered
permanent full-time employment, a job offer is not guaranteed.

Master International receives hundreds of internship applications throughout the year. After an
initial review, a select few will be contacted in advance of each four-month cycle for an in-
person or telephone interview.

HOW TO APPLY

To get started, we require the following:

 A completed employment application (located in the Forms tab)
 A letter indicating area of interest and relevant coursework
 Two letters of recommendation

Submit all documents to:

Master International
Personnel Department
34 Crawley Square
London, England. SE79BQ
142. What most likely is Master International?
A. An employment agency
B. An international bank
C. A software firm*
D. A study-abroad program

143. By what date must an application be submitted for a summer internship?

A. January 1
B. April 1*
C. July 1
D. November 1 

144. What is suggested about the Master International internship program?

A. It is collaborating with a local university.
B. It was created within the past year.
C. It offers paid positions to all participants.
D. It is highly competitive.*

145. What is an applicant NOT required to submit?

A. Employment history*
B. A completed application form
C. Recommendation letters
D. A description of relevant courses

Questions 146-149 refer to the following online chat discussion.

Mario Lizzardi (11:09 A.M.) Team, sorry to bring this up early on a Monday, but the due
date to submit our end-of-year report is coming up. We should aim to have each of our
sections done by Wednesday so we can put everything together before the Friday deadline. I
am almost done with the information for the technology section.
Karthik Durav (11:14A.M.) I have already written up descriptions of the program’s major
accomplishments. I just need to add the number of participants and organizers involved in
each. It won’t take very long.
Paola Rossi (11:15 A.M.) I have finished the Future Goals section. I still need to finish the
Predicted Budget Needs section, but I’d like to consult with some of you first.
Mario Lizzardi (11:15 A.M.) I can’t help you with that. I don’t have access to that
information—only you and Human Resources have access to the participant lists.
Karthik Durav (11:17 A.M.) Don’t worry, Mario. Paola, I could help to outline budget needs
with you tomorrow. Anything else?
Paola Rossi (11:18 A.M.) That’s it. Depending on how much we finish, we could develop a
timeline for finalizing the report this week.

146. For what aspect of the project is Mr. Lizzardi most likely responsible?
(A) Production
(B) Budget
(C) Technology*
(D) Personnel
147. Why does Mr. Lizzardi decline to help out?
(A) He does not have time to work with Ms. Rossi.
(B) He has to attend a technology meeting.
(C) He cannot access the budget.
(D) He does not have information on participants*
148. When does Mr. Durav suggest meeting?
(A) On Monday
(B) On Tuesday*
(C) On Wednesday
(D) On Thursday
149. At 11:18 A.M., what does Ms. Rossi most likely mean when she writes, “That’s it”?
(A) She does not need any other help.*
(B) She found the file she needs.
(C) She selected a new team logo.
(D) She has finished the end-of-year report.

Questions 150-153 refer to the following article.

Iwoni Media in the News
TORONTO (1 May) - Publisher Iwoni Media announced on Friday morning that new issues of
Energy Run would not be released according to the book’s regular monthly publishing
schedule. — [1] —.
The company’s decision is connected to plans to modernize its printing facility by replacing
the now-obsolete machinery on which the legendary comic book is printed. — [2] —.
As the word spread on Friday of the decision to halt publication, fans rushed to buy what many
feared might be the last issue. — [3] —. Iwoni Media’s online store is reportedly the only
place where the publication is still available.
Iwoni Media’s spokesperson, Jon Emanuel, stated that the new printing facility should be up
and running within four months and that the next issue of Energy Run will arrive on
newsstands shortly after that. — [4] —.
“Fans should not worry,” Mr. Emanuel said. “Their favourite characters will be back soon.”

150. What is the purpose of the article?

(A) To summarize the plot of a popular comic book
(B) To publicize the opening of an online Store
(C) To report on a company’s recent earnings
(D) To describe a change in a company’s operations*
151. What is suggested about sales of Energy Run ?
(A) They increased suddenly.*
(B) They will be reported online.
(C) They were expected to be low.
(D) They were calculated incorrectly.
152. What did Mr. Emanuel announce?
(A) A new character will be introduced.
(B) A publication will become available again. *
(C) Some newsstands will be closed.
(D) Some book prices will be reduced.
153. In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong?
“To that end, the company has invested $100,000 in new equipment.”
(A) [1]
(B) [2]*
(C) [3]
(D) [4]

Questions 154-158 refer to the following e-mail and article.

To: Hathan Khwan

From: Jim Frollo
Date: July 15
Subject: Possible Solution

Dear Ms. Khwan,

Thank you for getting the team together so quickly to deal with the problem recently reported
by passengers. The congestion in the departures area, particularly at check-in, has been an
ongoing source of customer complaints. Some airlines, such as Sunleaf, have addressed
similar problems at their gates by creating additional business-class lines for check-in. I
suggest that instead we ask airlines to place more staff at their economy check-in lines.
However, this would require more kiosks and counters. Without extensive remodeling, there
just is not enough room here at Granite Springs Airport.

We need to put together a proposal for next month's budget meeting. I will let
Ms. Pembroke know that we are working on a plan. It can be added to this year's budget.
The other issue we still need to discuss is adding more restaurants. Passengers continue to
comment about that on surveys.

Thanks, 

Jim Frollo

GSP Puts Travelers First

By Katherine Herncane

(October 10)—Earlier this month, news circulated that the management of Granite Springs
Airport (GSP) was considering a big change that would shorten the time passengers wait in
line without affecting the price of their ticket.
 In a conversation with the Granite Springs Journal earlier this week, Airport Operations Chief
Claire-Lise Pembroke confirmed that the airport will begin remodeling in the spring to expand
the check-in counters for economy travelers. Her team is also planning upgrades to airport
dining options.

"We are excited about the expansion, which will improve the experience for all of our
passengers," Pembroke said. "The renovations should be completed by the end of next year."

154. According to the e-mail, what has been a consistent problem at Granite Springs Airport?
A. Flight delays caused by construction
B. Limited food selections on aircraft
C. Poorly managed gate areas*
D. Complaints about the high cost of travel

155. In the e-mail, the word "room" in paragraph 1, line 7, is closest in meaning to
A. space*
B. lodging
C. chance
D. location

156. What does the e-mail suggest about travelers at Granite Springs Airport?
A. They especially like traveling with Sunleaf Airlines.
B. They are content with the dining options at the airport.
C. They need to walk a long distance to get to airline gates.
D. They are regularly asked to provide feedback.*

157. According to the article, what will remain the same after the renovations?
A. Food services
B. Gate numbers
C. Ticket prices*
D. Check-in areas

158. What is suggested about Mr. Frollo?

A. His remodeling experience will be useful in the spring.
B. His proposal will be implemented by the end of next year.*
C. He recently started his position at the airport.
D. He will soon be interviewed by the Granite Springs Journal.

Questions 159-163 refer to the following Web page and e-mail.

http://wwwinganirobotics.co.uk
Ingani Robotics
In today's mail-order industry, turnaround time is key. Ingani's machines can take the physical
labour out of item retrieval. Our self-navigating, fully rechargeable freight movers can
increase your efficiency without the need for extra staff. They function safely in shared
 environments with people. All machines are equipped with tethering hooks to secure pallets or
boxes. See below for measurements and speed of our popular and upcoming models.

Unit Almora Q1 Almora S1 Belma Q1 Belma S1

Name (under development)
Height 950 mm 930 mm 356 mm 256 mm
Width 530 mm 500 mm 1,150 mm 856 mm
Speed 4.2 km/h 4 km/h 2.5 km/h 2.3 km/h

To: edwinraster@inganirobotics.co.uk
From: aalmansouri@vemta.co.uk
Date: 3 April
Subject: Upcoming order

Dear Mr. Raster,

Thank you for updating me on the status of the Belma Si. Our facilities expansion will not be
complete until next month, so I will wait until then to place the order.

As you know, we have been loyal customers for several years, having purchased two of the
narrowest Almora units three years ago and an additional four last year. I wanted to inquire
whether we might be eligible for a discount on bulk orders similar to the one we received for
last year's order. We are planning to buy six of the new units but could be persuaded to
purchase more Please let me know, and thank you again for following up.

Sincerely,

Aliya Almansouri
Senior Purchasing Manager, Vemta Ltd.

159. Where are Ingani Robotics' products intended to be used?

A. In call centers
B. In warehouses*
C. In automotive factories
D. In research laboratories
160. What is mentioned about Ingani Robotics' machines?
A. They are fuel efficient.
B. They can travel up to four kilometers.
C. They work safely around people.*
D. They are gaining in popularity.
161. According to the e-mail, when will Vemta Ltd. most likely buy from Ingani Robotics?
A. In April
B. In May*
C. In three months
D. Next year
162. What product does Vemta Ltd. already use?
A. The Almora Q1
B. The Almora S1*
C. The Belma Q1
D. The Belma S1
163. What is indicated about Ms. Almansouri?
A. She may increase the size of Vemta Ltd.'s next order.*
B. She may get a bigger discount on Vemta Ltd.'s next order.
C. She has referred clients to Mr. Raster.
D. She has moved to a new office.

Questions 164-168 refer to the following e-mails.

To: All employees

From: Sirisha Rao
Date: 7 May
Subject: Event Photographs
Attachment: Order form

Dear Employees,

Photographs from Nitin Kumar's retirement party on 3 April are now available. To see the
album, visit Happy Moon Photography's Web site at happymoonphotography.co.in and enter
our company name and ID number (933704). You may order individual prints for 8400 each,
or choose from one of the four packages listed below.
 Basic ($1270): Four 10x15 prints
 Basic Plus ($2150): Four 10x15 prints and two 13x18 prints
 To Share ($4120): Eight 10x15 prints and four 13x18 prints
 For Everyone ($7930): Sixteen 10x15 prints and eight 13x18 prints

Enter discount code 10 PERCENT in the coupon field at checkout when you order online and
receive free shipping and a 10 percent discount, Alternatively, you may complete the order
form attached to this e-mail and return it to me.
Photographs are available online for 30 days. For purchases after that time, please call Happy
Moon's customer support line at 11 2679 5004.

Regards,

Sirisha Rao, Special Events Coordinator

To: Gurunath Pandit <gpandit@akrzindustries.co.in>

From: <service@happyrnoonphotouaphy.eo.in>
Date: 10 May
Subject: Cyder number 38919

Dear Mr. Pandit,

 Thank you for ordering from Happy Moon Photography! Please review your completed
purchase below. Your photographs should arrive in the mail no later than 23 May.

Event: Nitin Kumar Retirement Party, AKRZ Industries 

Four lOx15 photographs of image 204: $1270
Discount 10 percent: $127
Total: $1143

Planning an event? Book one of our photographers before 15 June and receive a 20 percent
discount.

164. According to the first e-mail, what must employees do to view photographs of the party?
A. Enter an ID number*
B. Open an attachment
C. Meet with a photographer
D. Contact customer support

165. What is NOT true about the photographs of the party?

A. They can be purchased individually.
B. They were taken on April 3.
C. They are organized into four albums.*
D. They will be available online for 30 days.

166. Why was the second e-mail sent?

A. To provide a tracking number
B. To request a payment
C. To confirm a transaction*
D. To promote a new service 

167. What package did Mr. Pandit most likely purchase?

A. Basic*
B. Basic Plus
C. To Share
D. For Everyone

168. What is indicated about Mr. Pandit?

A. He recently retired.
B. He plans corporate events.
C. He booked a photographer for June 15.
D. He entered a discount code online.*

Questions 169-173 refer to the following article, Web page, and e-mail.

HAMILTON (3 February)—The Ruakura Training Centre (RTC) is relocating to the

Springdale Industrial Park. Spokesperson sax Wu said RTC hopes for a grand opening in May,
with only a slight interruption of the usual course schedule.

The new facility, which offers training and accreditation for work in a variety of fields,
including roadwork, mining, and construction, is opening at the right time, according to Mr.
Wu. "There are numerous job openings now in these specialized fields, especially around
Hamilton," Mr. Wu stated.

The new location will be more convenient for people to reach than RTC's current building on
Clarkston Road. There is a public transit stop directly in front of the industrial park, and there
is free parking as well.
For more information, visit RTC's Web site at www.ruakuratc.co.nz.

https://www.ruakuratc.co.nz
HOME NEWS COURSE OFFERINGS REGISTER
Ruakura Training Centre (RTC) Grand Opening
Sunday, 16 August, 1:00 P.M. to 4:00 RM.

Join us on Sunday, 16 August, as we open our new centre at Springdale Industrial Park.
Courses will begin on Monday, 17 August. See below for our first week's offerings. To
register for any of these courses, go to the Register tab. If you have questions, e-mail our
registrar, Ms. Phoebe Gordon, at pgordon@ruakuratc.co.nz. RTC can also train on-site at your
location; for further details see the Course Offerings tab.

17 August: Work Safety Refresher, Mr. Jenkins, Instructor

18-19 August: Basic Worksite Traffic Management, Ms. Agarwal, Instructor 
19 August: Work Safety Refresher, Ms. McKenzie, Instructor
20-21 August: Heavy Equipment Licensing, Mr. Waipuka, Instructor 
21-22 August: Basic Worksite Traffic Management, Mr. Yeo, Instructor

To: Phoebe Gordon <pgordon@ruakuratc.co.nz>

From: Abraham Lutui <alutui@bluemills.co.nz>
Subject: Request
Date: 14 August

Dear Ms. Gordon,

I am registered for the 17 August work safety refresher course. However, I am currently in
Tonga on business, and my return flight arrives on that date. Would it be possible for you to
switch my registration to the 19 August course instead?

Sincerely, 

Abraham Lutui
169. What is the main focus of the article?
A. A company's closing celebration
B. A road improvement project
C. Advances in manufacturing technology
D. The relocation of a training facility*

170. What does Mr. Wu mention in the article?

A. He will be teaching a new course.
B. Many jobs are available in the area.*
C. Local transportation should be improved.
D. There is a problem with a parking structure.

171. What is suggested about RTC?

A. Its tuition fees have increased.
B. It is hiring new instructors.
C. The opening of its new location was delayed.*
D. The registration period for classes was extended.

172. What is indicated about RTC's courses?

A. They are fully booked.
B. They are all two-day sessions.
C. They may be offered more than once per month.*
D. They require full payment in advance.

173. What is most likely true about Mr. Lutui?

A. He is registered for Mr. Jenkins' course.*
B. He previously worked at RTC.
C. He had to reschedule his flight.
D. He is interested in a travel career.

Questions 174-178 refer to the following article, job application, and information.

Washington State Gets Fit

April 7—Throughout its 25 years in business, Fitness National, Inc., which owns and operates
gyms throughout the northeastern United States, has never extended its presence to the west
coast. That will change next month when it opens two new gyms: one in Tacoma and one in
Spokane.
“We’re excited to move into this territory,” says Fitness National’s CEO, Lisa Tran. “If we are
successful in these two cities, then we will continue to grow our business throughout
Washington and into Oregon.”
Both gyms will feature studios for group fitness classes, state-of-the-art fitness machines, and
indoor pools. Both locations will be holding on-site job fairs for prospective employees on
Saturday, April 14. Grand opening events are planned for both gyms on May 12.
------------------------------------------------------------------------------------------------------------------
-----------------
Fitness National, Inc.
 Application for Employment
Name: Bernadette Okoye Date: April 14
E-mail Address: b.okoye@chjmail.com Telephone Number: (253) 555-
0173

For what position are you applying? Group Fitness Instructor 

At which location would you like to work?    ☒Tacoma     🗆Spokane

Describe your reason for applying:

A friend of mine who works at an older Fitness National location told me she really enjoys
working there. I am currently employed part-time at a dance studio and would like to add a
few more instructor hours into my schedule.
Describe your relevant experience:
I have taught beginner, intermediate, and advanced ballet classes at Veloa Dance School for
the past three years. Prior to this I taught group dance workouts at Cadia Gym for two years.
I also worked at Cadia's front desk, so I have customer service experience.
Please attach a resume and reference list and submit to management at a Fitness National
location.

------------------------------------------------------------------------------------------------------------------
-----------------
Fitness National Group Fitness Classes
Exercise is more fun in a group! Our classes are open to members at all levels of fitness and
experience. You will find these and other classes taught at all of our locations across the
United States. For a complete listing of classes, see your local Fitness National gym’s Web
page.
Basic Weights—Build strength through this guided weightlifting workout.
Groove and Move—Get a cardio workout while dancing to your favorite music.
Quick Cycle—Follow your instructor on a challenging ride on a stationary bicycle.
Splash for Strength—Tone your muscles safely with a low-impact workout in the pool.

174. What is the purpose of the article?

(A) To describe the expansion of a business*
(B) To provide details about job openings
(C) To announce the merger of two companies
(D) To introduce a new corporate leader
175. What does Ms. Okoye suggest in the application?
(A) She lives in Spokane.
(B) She studied at Veloa Dance School.
(C) She currently works for Cadia Gym.
(D) She wants a part-time position.*
176. What is most likely true about Ms. Okoye’s friend?
(A) She works in customer service.
(B) She does not live in Washington State.*
(C) She was not able to update her schedule.
(D) She helped organize a job fair.
177. What class would Ms. Okoye be most qualified to teach?
(A) Basic Weights
(B) Groove and Move*
(C) Quick Cycle
(D) Splash for strength
178. What is indicated about all of the classes in the information?
(A) They are limited in size.
(B) They are for advanced students only.
(C) They include the use of music.
(D) They are taught at multiple gyms.*

Questions 179-180 refer to the following message.

Chakia Brown [3.32 p.m.]

Hi, Ziva. I just met with the Han board of directors, and they're interested in our redesign
proposal for their downtown office buildings. Amy Han asked for another work sample, but I
didn't have the right portfolio with me. I'm heading to another meeting, so please have a
messenger deliver a copy of the Grainger Centre files to her. Include the full set of plans.
Thanks! 

179.  Where does Ms. Brown most likely work? 

(A) At an accounting firm
(B) At an architectural firm*
(C) At a Web design company
(D) At a market research company 
180. What is Ziva asked to do? 
(A) Reply to a text message
(B) Create a portfolio
(C) Set up a meeting
(D) Send a work sample *

Questions 181-185 refer to the following Web page and email.

181. In the Web page, what is indicated about Mountain and Forest's shipping? 
(A) Standard shipping is free for orders under $25. 
(B) Some shipped orders may take up to eight days to arrive. *
(C) The shipping cost depends on the total weight of an order. 
(D) Custom orders are not eligible for standard delivery. 

182. In the Web page, the word "direct" in paragraph 2, line 1, is closest in meaning to 
(A) address *
(B) supervise 
(C) prescribe 
(D) handle 

183. What is the purpose of the e-mail? 

(A) To suggest a new service policy
(B) To inquire about an order packing error 
(C) To request a personalized item
(D) To report a delivery problem *

184. How much did Ms. Shin pay for shipping? 

(A) $5 
(B) $8 
(C) $15 *
(D) $18 

185. According to the e-mail, why might Ms. Shin decide to visit a local shop? 
(A) She expects to purchase her items for a lower price. 
(B) She wants to support businesses in her town. 
(C) She needs to have her items before a certain date. *
(D) She hopes to find a greater selection of sportswear. 

Questions 186-190 refer to the following schedule and email.

186. What is indicated about Ms. Murakami? 
(A) She will speak on the first day of the conference. *
(B) She was recently elected STI president. 
(C) She will be available to answer questions.
(D) She is scheduled to present in the afternoon. 

187. When will a specialist in business management be speaking? 

(A) At 10:05 A.M. 
(B) At 10:55 A.M. *
(C) At 2:20P.M. 
(D) At 3:10P.M. 

188. In the e-mail, in paragraph 1, line 1, the word "slots" is closest in meaning to 
(A) reservations 
(B) machines 
(C) openings *
(D) buildings 

189. What presentation will have to be canceled? 

(A) Innovative Online Resources
(B) Distance Education in the Film Industry 
(C) Improving Course Content Quality*
(D) Learner Support Systems 

190. According to the e-mail, what information is Ms. Murakami expecting to receive? 
(A) The title of a presentation*
(B) The name of a replacement speaker 
(C) The conference schedule for Thursday 
(D) The contact information for Mr. Buchanan 

Questions 191-195 refer to the following e-mails and schedule.

EMAIL
To: All Staff
From: Ken Harrise
Date: February 8
Subject: Professional development

Hello,
This spring, I would like to encourage all employees to take up to two full work days to attend
professional development workshops. At the conclusion of each workshop, I would like
participants to prepare a brief presentation for their department colleagues about what they
learned.

Each department will receive a customized list of pertinent workshops for consideration.
Please contact your department manager if you would like to pursue an opportunity for
professional development that is not on the list. We will do our best to support all requests.
Thank you,
Ken Harris
------------------------------------------------------------------------------------------------------------------
-----------------
Approved workshops for Harrise Systems' Information Technology (IT) Department
Manager: Nancy Welker
Title Facilitator Date Description
Developments in Data Leslie Mehra March Strategies and exercises for protecting your
Security 5 company's data

Managing Big Data Janet Sabol March Overview of software systems used to manage
8 data efficiently

Our Online Presence and Terrence April 2 The role of IT departments in educating and
Social Media Brewster managing staff regarding workplace computer
use

IT Administration Dan April The expanding duties of an IT administrator

Michaels 18

------------------------------------------------------------------------------------------------------------------
-----------------
EMAIL
To: Nancy Welker
From: Paul Cheung
Date: April 20
Subject: Workshop completion
Dear Nancy,
As per Mr. Harrise’s suggestion, I attended the workshop “Our Online Presence and Social
Media.” I learned about the guidance we can offer employees who use social media, and I am
prepared to present a report highlighting the workshop’s content. Please let me know a
convenient day and time for this activity, and I will schedule one of the conference rooms for
our IT team. I have some printed material to distribute as well.
Thanks,
Paul

191. In the first e-mail, what are professional development participants asked to do?
(A)  Inform their manager of their absence at least two days in advance
(B)  Share information about their training with colleagues*
(C)  Develop their own list of professional contacts
(D)  Leave instructions for colleagues so their usual responsibilities are covered
 192. What does the first e-mail mention about the workshops?
(A)  They have been chosen with particular departments in mind.*
(B)  They must be attended in sequence.
(C)  Their facilitators are department managers at Harrise Systems.
(D)  Their topics were suggested by IT staff.
193. Whom can IT staff ask about alternative professional development activities?
(A)  Ms. Mehra
(B)  Ms. Sabol
(C)  Ms. Welker*
(D)  Mr. Brewster
194. When did Mr. Cheung attend a workshop?
(A)  On March 5
(B)  On March 8
(C)  On April 2*
(D)  On April 18
195. What does Mr. Cheung still need to do?
(A)  Select a presentation topic
(B)  Invite a facilitator
(C)  Contact Mr. Harrise
(D)  Reserve a meeting room*

Questions 196-200 refer to the following letter and email.

Jenifer Romero
Panacea Pharmaceuticals
7887 Akerley Blvd.
Plymouth, WV 10228

March 22, 2007

SleepWell Inn
25 Rochester St.
Plymouth, WV 10293

To the Management,

We at Panacea Pharmaceuticals have received many positive reviews of your hotel’s

conference room and related business services. Therefore, our company executives have
decided to hold our annual training session at SleepWell Inn.
We would like to reserve a conference room for Tuesday, April 17 to Thursday, April 19 for
morning sessions beginning at 9 A. m. and afternoon sessions ending at 4p.m. we’ll need a
room that can accommodate 45 people comfortably. Along with the conference room, we
would like to order lunch for the three days of our session. We will also need a podium for our
instructors, a microphone, and a sound system at our disposal throughout the day.

Please let me know at your earliest convenience whether your hotel can fulfill our request for
 the above-mentioned dates. If so, I would like you to send me a menu of lunch options for the
three days we will be using the conference room. When you send these, please include a cost
estimate for the entire service. I look forward to hearing from you.

Sincerely,

Jenifer Romero, Director of sales

jromero@panaceA.com
______________________________________________________
To: jromero@panaceaA.com
From: dmartin@sleepwellinn.com
Subject: Service request

Dear Ms. Romero,

It would be our pleasure to accommodate your company’s training session from April 17 to
19.
Our cost estimate for three days is $1,620

This includes:
Conference room, capacity 50 $150/day
Standard lunch for 45 people $8/person= $360/day
Microphone and sound system $30/ day

If you find our quote to be fair, I will go ahead with the arrangements. If you have another
price proposal, we are open to considering it. According to your request, I’ve attached our
lunch menu options to this email.

Regards,

Duncan Martin, General Manager

196. What is the purpose of this letter?

A. To reserve a large meeting room*
B.  To arrange a yearly company banquet
C.  To inquire about the hotel’s location
D. To request an instructor for a training session
197. What will Panacea Pharmaceuticals do in April?
A. Update a product line
B.  Teach employees new skills*
C.  Have an executive lunch meeting
D. Write a review of the SleepWell Inn
198. How much will it cost to rent the equipment?
A. $8 a day
B. $30 a day*
C. $45 a day
D. $50 a day
199. What will Mr. Martin most likely do next?
A. Order lunch
B.  Book a room
C.  Wait for a reply*
D. Send an invoice
200. What does Mr. Martin NOT mention in his email?
A. The total price
B.  The cost of a meal
C.  An appropriate-sized room
D. A raised platform for instructors*