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    8.5.5 Post Delivery Activities

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    Maricris Napigkit Serrano
    The document outlines new requirements in the 2015 version of the standard for organizations to address post-delivery activities associated with their products and services. When determining required post-delivery activities, organizations must consider statutory/regulatory requirements, potential unwanted consequences, the nature and intended use of products/services, customer requirements, and feedback. Post-delivery activities can include warranty provisions, maintenance, and recycling/disposal. Organizations must demonstrate that applicable requirements are addressed.

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    8.5.5 Post Delivery Activities

    Uploaded by

    Maricris Napigkit Serrano
    153 views2 pages
    The document outlines new requirements in the 2015 version of the standard for organizations to address post-delivery activities associated with their products and services. When determining required post-delivery activities, organizations must consider statutory/regulatory requirements, potential unwanted consequences, the nature and intended use of products/services, customer requirements, and feedback. Post-delivery activities can include warranty provisions, maintenance, and recycling/disposal. Organizations must demonstrate that applicable requirements are addressed.

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    The document outlines new requirements in the 2015 version of the standard for organizations to address post-delivery activities associated with their products and services. When determining required post-delivery activities, organizations must consider statutory/regulatory requirements, potential unwanted consequences, the nature and intended use of products/services, customer requirements, and feedback. Post-delivery activities can include warranty provisions, maintenance, and recycling/disposal. Organizations must demonstrate that applicable requirements are addressed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    153 views2 pages

    8.5.5 Post Delivery Activities

    Uploaded by

    Maricris Napigkit Serrano
    The document outlines new requirements in the 2015 version of the standard for organizations to address post-delivery activities associated with their products and services. When determining required post-delivery activities, organizations must consider statutory/regulatory requirements, potential unwanted consequences, the nature and intended use of products/services, customer requirements, and feedback. Post-delivery activities can include warranty provisions, maintenance, and recycling/disposal. Organizations must demonstrate that applicable requirements are addressed.

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    8.5.

    5 Post-delivery activities
    The 2015 update requires organisations to meet requirements for post-delivery activities
    associated with their products and services.
    When determining the extent of post-delivery activities that are required, the
    organisation is required to consider:

    1. Any applicable statutory and regulatory requirements,

    2. Potential unwanted consequences associated with the products and services,

    3. The nature of the product or service, how the product or service will be used and the
    product or service’s intended lifetime.

    4. All customer requirements,

    5. Any customer feedback.

    It is also noted that post-delivery activities can include actions under warranty
    provisions, contractual obligations such as maintenance services, and supplementary
    services such as recycling or final disposal.

    Comment:
    This is a new clause in the 2015 update which expands on the requirements of the 2008
    release and goes into much greater detail. Organisations will need to demonstrate that
    where applicable they have taken all these listed considerations into account.

    Note: If post-delivery activities are deemed to not to be applicable the organisations


    activities, this must be recorded in the scope and the exclusion stated must also be
    justified. IE: That the exclusion does not adversely impact the organisation’s ability to
    supply conforming products and services and enhancement of customer satisfaction.
    (See article 4.3 Scope for details.)
    Examples of potential applicable activities for the considerations cited by the standard:

    1. Statutory and regulatory requirements.


    Recycling or end of life disposal under environmental legislation may be a consideration
    for some organisations.

    2. Potential unwanted consequences associated with the products and services.


    Risk based thinking should be applied in order to compile appropriate reaction plans for
    post-delivery activity concerns. EG loss or damage of returnable packaging.

    3. The nature of the product or service, how the product or service will be used and the
    product or service’s intended lifetime.
    EG: If warranty is, or is not to be a part of the offered products or services. As stated in
    the businesses terms and conditions / included in agreed customers purchase order
    requirements for example.
    4. All customer requirements.
    During customer communications (see article 8.2 Requirements for products and
    services) the requirements for post-delivery activities such as any warranty, servicing or
    other support agreements, should be clearly and comprehensively identified, reviewed,
    agreed and recorded. This may be in the form of purchase orders / terms and conditions
    for example.
    5. Any customer feedback.
    By the use of the Plan, Do, Check Act process, organisations should include
    appropriate customer feedback in the review and modification as required, of post-
    delivery provision. IE customers request for post-delivery technical support.

    Note: Special care will need to be taken and attention given, where a significant element
    of risk is associated with the organisations specific products or services. IE: Safety
    critical areas or those with a significant expected life span.

    Audit Check:
    General / 2015 transition
    Due to the much more specific requirements in the 2015 revision for post-delivery
    activities, organisations either undergoing transition or initial certification, should
    carefully review the considerations listed in clause 8.5.5 and ensure that it can be
    demonstrated that the management system takes them into account as appropriate.
    Furthermore, If the nature of an organisation’s post-delivery activities could potentially
    result in significant risk, such as those associated with safety, are controlled by
    regulatory requirements or having a significant expected lifetime, evidence of an
    appropriate and proportionate level of planning, implementation and control is also to be
    expected.

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