Terminal Report Fiinal Na Final 1

Republic of the Philippines
CAGAYAN STATE UNIVERSITY
Andrews Campus, Tuguegarao City
COLLEGE OF HOSPITALITY
MANAGEMENT
EVENTSMANAGEMENTCLASS4D
INTRODUCTION
MICE events refer to business-oriented events such as meetings, conferences and exhibitions
arranged or held in the course of business with more than 50 participants which are not held for
individual consumers or for employees of a single business entity to attend. MICE is comprises
of four event subfields. They are Meetings, Incentive Travel, Conferences and Conventions, and
Exhibitions.
In some countries, MICE is called Business Events. As the Incentive Travel is removed and
delegated to Travel and Tour Operators or Destination Management Companies (DMC).
Permitted enterprise may proceed to organize the event and adhere to the Safe Management
Measures (SMMs) at the Workplace by the Ministry of Manpower. Events that are substantially
social, recreational, political or religious in character, such as networking events or gala dinners,
do not fall within the MICE events contemplated here. MICE is an important success area of
Tourism and Trade. MICE attendees contribute 7x to the economy of the host country or city.
Apart from bringing industry counterparts together, MICE tourism helps in synergizing ideas and
increasing sales and revenues. Not only this, MICE industry is also a service industry, which
encompasses transportation, sales, finance, and travel.
Last November 20, 2021 the 4D Mice management class webinar was conducted via zoom
which has a lot of invited audience in different places. There are three speakers invited to teach
us the expertise in their different field that will surely help us. The webinar presents selected
knowledge about the changes of our industry. The objective of the webinars served both to learn
and to receive feedbacks and gather more information and improvements for future work in the
Hospitality Industry. The webinar was started from the back ground of what really the student
and speaker wants to share and that is about Rebuilding and Strengthening the Tourism and
Hospitality in the New Normal. In this webinar, we learned that there are many helpful ways to
help our industry.
The first Speaker Dir. Fanibeth T. Domingo (Regional Director, Department of Tourism
REGION II) shared all the information that she has about all practices about the rebuilding and
strengthening in our Industry The second Speaker Mr. Mark John Arelliano (Operations
Manager of BALAI CARMELA) also gave his expertise about Trends that Hospitality and
Tourism are facing today because of COVID19 pandemic, and the last speaker Mr. Antonell A.
Albano (President/Founder of AHTHOMP, taught us what are the different Digital Technologies
trasforming Tourism and Hospitality in Response of covid crisis. The webinar was attended by
MANAGEMENT
200 participants plus 3presenters. The appendix provides an overview of the geographical and
organizational background and the expectations of the participants. The webinar was structured
in an introduction with polls and questions to find out more about participants; four
presentations, each followed by Q&A; a panel discussion with the presenters; and a chat-based
feedback collection from all participants. This report presents a summary of the presentations
and evaluates the discussions and feedback from participants collected through Q&A on the
presentations, the panel discussion and chat boxes dedicated to specific questions around the
topic of “REBUILDING AND STRENGTHENING THE TOURISM AND HOSPITALITY IN
THE NEW NORMAL” and the contents of the webinar.
MICE events are held by gathering a large number of people in one coordinate to acquire or
carry out a specific activity or event. MICE can host not only business meetings or conferences,
but also incentive programs. The participants are rewarded for their outstanding performance and
participation in this, such as certificates of recognition for the speakers and also for the
participants for a webinar hosted by us students guided by an adviser. In addition, a conference is
cooperative meeting for discussion as opposed to a meeting, which is usually of limited duration
with specific objectives just like what we did on our MICE subject, we came up with the event
entitled "Rebuilding and Strengthening the Tourism and Hospitality in the New Normal," a
webinar that conveys relevant information about our industry in terms adjustments. The webinars
were designed to help participants learn as well as receive feedback and gather more information
and suggestions for future work in the hospitality industry. We have invited 3 excellent speakers
which was successfully shared their knowledge to us and to all the participants. We must
conclude that our event is a success because we all did our best to make it successful even if
there's a lot of problems occur during the webinar, but we work under pressure that is why until
the end we finish it will all smiles in our faces and being proud of ourselves because we did our
part in making our participants learn something about our event that they can use for their future
career paths.
MANAGEMENT
ORGANIZATIONAL CHART
MANAGEMENT
MANAGEMENT
MANAGEMENT
DETAILED ANALYSIS AND RECOMMENDATIONS
MARKETING COMMITTEE
STRENGTHS:
1. Presence of Unity in accomplishing all the given activities.
2. Determination and perseverance amidst conflict of online class schedule.
3. Accurate work/task balance
4. Efficient tools for the promotion of the event.
5. Engaging the self to the given task
6. Cooperation in making the event plan
7. Equal division of task
WEAKNESSES:
1. Lack of planning
2. Deadlines
3. Lack of conversation
4. Optimization knowledge
5. Time management
RECOMMENDATIONS:
In order to maintain the unity and cooperation of the team, the members should be aware
of all their work responsibilities and initiative to help each other if someone within the team
needs a hand. A successful event can be achieved with an accurate balance of work division, well
organized plan, and well-mannered members and leaders.
MANAGEMENT
PROGRAM COMMITTEE
STRENGTHS:
1. Great teamwork and effective communication in managing the event.
2. Online registration and processing system have effective solutions from the event
management has effective solutions which supports the success of the event.
WEAKNESSES:
Some members are not participative because of lack of internet connection.
RECOMMENDATIONS: Members should be responsible enough in their part and must be

prepared in all problems to be encountered. As a team cooperation and unity should be develop
in order to pursue the project faster and successful. The pattern of the program must be followed
in all aspects, it is the basis of its flow. committee heads and members that has a part on the
program must always be on time in rehearsals and meetings. When the program is through online
video call the members must have a stable internet connection to abide errors and problems in
running the program.
TECHNICAL COMMITTEE
STRENGTHS:
1. The given task was distributed equally to their members.
2. They are knowledgeable to the given task like managing the flow of the event.
3. Cooperation of each member to the given task.
WEAKNESSES:
MANAGEMENT
1. Less experience because it is first time to conduct event.

2. Sometimes confuse in the task.
3. Lack of equipment such as laptop.
RECOMMENDATIONS:
The committee head must be alert if there will be technical problems. During the webinar, if the
connection is unstable, they should inform others in order to maintain the communication with
the others or especially the speakers, might as well include different advertisement in order to
prevent dead air.
FINANCIAL COMMITTEE
STRENGTHS:
1. Excellent on focusing financial data
2. Webinar have lesser expenses compare to seminar.
3. Well organized or balanced the budget/expenses.
4. Less hassle in terms of payment methods.
WEAKNESSES:
1. There's a tendency that budget may short due to the late payments of the organizers and
participants.
2. Budgeting is difficult especially when it comes to prizes and raffles.
3. There might be a lack of communication and short response time between those involved in
budgeting and operating personnel.
RECOMMENDATIONS:
MANAGEMENT
In order to maintain enough budget, organizers together with the participants must stay in touch
and have a unity. The team must also know their responsibilities especially with their payments
in order to maintain and meet the desired budget for the program. Leaders, organizers,
participants and the team must have a teamwork and connect with each other in order to conduct
a successful program.
LEADERS
STRENGTHS:
1. Strong sense of professionalism.
2. Approachable and leads the group accurately.
3. Presence of Cooperation and unity in guiding the group.
4. Delivers messages on time amidst conflict school schedule.
WEAKNESSES:
1. Time conflict/deadlines.
2. Communication problems.
3. Uncooperative members of the group.
RECOMMENDATIONS:
As a leader, there are a lot of hardships in guiding the team but always be a good role model and
display positivity in order to maintain the good flow/ process of achieving the goals and
objectives set for the success of the event. Be a light that guides everyone through a brighter
success.
MANAGEMENT
FINANCIAL STATEMENT
AMOUNT COLLECTED Number of Payees TOTAL
27 Php 4,780
Php 100 17 1,700

Php 120 4 480
Php 150 2 300
Php 200 2 400
Php 400 1 400
Php 500 1 500
Php 1,000 1 1,000
LESS
EXPENSES Unit TOTAL

WINE Php 404.00 4 bottles Php 1,616.00
SNACKS Php 200.00 3 Jollibee Meals Php 600.00
ZOOM Php 1,000.00 Php 1,000.00
FRAMES FOR Php 260.00

CERTIFICATES
Php 130.00 2 pcs.
PAPER BAG FOR WINES Php 219.00

Php 54.75.00
4 Pcs
PARCHMENT PAPER
Php 29.00 Php 29.00
PRINTING. Php 70.00 Php 70.00
Prizes for: TOTAL
RAFFLES
MANAGEMENT
1st raffle. Php 50.00 2 persons Php 100.00

2nd raffle. Php 50.00 3 persons Php 150.00
3rd raffle. Php 100.00 2 persons Php 200.00
Php 400.00
INTERMISSION 2 persons
Php 200.00
Total Expenses:
Php 4,644.00
AMOUNT LEFT Php 136.00

MANAGEMENT
SUMMARY
Event: "Rebuilding Tourism and Hospitality Industry: Response, Recovery and

Resilience to New Normal"
Who was there?

• Lianne T. Abuan, DBM, College Dean
• Mitsigrid Quintos, 4D Mice Adviser
• 4D Mice Organizers
• Dir. Fanibeth T. Domingo, First Speaker
• Mr. Mark Joseph Alariao, Second Speaker
• Mr. Antonelle Albano, Third Speaker
• 130 Attendees
What was the event about?

Event title:
•"Rebuilding Tourism and Hospitality Industry: Response, Recovery and Resilience to
New Normal"
Event theme:
•"Rebuilding and Strengthening the Tourism and Hospitality in the New Normal:
Transforming for a Better Industry"
Event Topics:
•Rebuilding and Strengthen the Tourism and Hospitality in the New Normal:
Transforming for a Better Industry"
Event Topics:
MANAGEMENT
•Rebuilding and Strengthen the Tourism and Hospitality in the New Normal
•Post Covid 19 Tourism and Hospitality Trends
•Digital Technologies: Transforming Tourism and Hospitality in Response Covid19
Crisis
Where did the event take place?

•Via Zoom Meeting
When did the event take place?

• November 27, 2021, Saturday @1pm-5pm
• Registration, Opening Remarks, Welcome Address- 12:00-1:30pm
• Webinar Proper (1st Speaker) - 1:30-2:40pm
• Webinar Proper (2nd Speaker)- 2:45-3:50pm
• Webinar Proper (3rd Speaker) - 3:55-5:10pm
• Closing Remarks- 5:10-5:15pm
Why was the event scheduled?

The event was scheduled in order to get more specific with the event's goal/plan and put
into action. This is to guide students and other participants on how to cope up with the new
normal in our industry which is the Hospitality and Tourism Industry. Also, to advocate
awareness on how to handle or manage businesses under our industry amidst Covid19 like the
trends and other technologies that can help in the rebuilding and strengthening of this Industry.
Above all, the event is also for us the organizers to experience something new and develop or
enhance our knowledge in managing events and also a training for future career purposes.
MANAGEMENT
CONCLUSIONS
Webinars have boomed in popularity as a powerful learning tool, not only for marketers
but also for schools and universities as means to send information to students and customers.
For educators, webinars are the best way to reach and engage students. No classroom
required. For students, they get to learn from the comfort of their own homes. Due to the
pandemic, colleges and universities have transitioned to distanced learning. So, as we said,
webinars as a learning tool have surged in popularity.
Our department, College of Hospitality Management, uses educational webinars for all
occasions—from educating potential students to onboarding new students and also hosting
virtual events. Since webinars are online events, it is very convenient for both presenter and
attendee as we can host and attend webinars right from the comfort of our office (or home.) As
we conduct our webinar entitled “Rebuilding Tourism and Hospitality Industry: Response,
Recovery, and Resilience to New Normal'' anchored on the theme, “Rebuilding and
Strengthening the Tourism and Hospitality in the New Normal: Transforming for a Better
Industry”, we find it challenging because it's our first time conducting a virtual seminar wherein,
we need to invest so much of our time, effort and knowledge for the preparation. During the
webinar, the flow of the program went smoothly. And what makes our webinar effective is that,
we didn't encounter much technical difficulties. The three resource speakers delivered their topic
smoothly and all the questions given by the three resource speakers were answered by the
participants. So, we are grateful that we made it successfully and conducted it smoothly. We're
also gratified for everyone who was part of the webinar for the reason that they we're so
cooperative and determined to finish every task that was assigned to each other. and after all the
efforts and hardships that everyone encounters in organizing the webinar, we can say that it was
all worth it and comes out fruitfully.
MANAGEMENT
APPENDICES
a. PHOTOS
1. During webinar:
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2. Distribution of certificates and tokens to speakers.

MANAGEMENT
b. LETTERS
1. To CEO
2. To speakers.
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MANAGEMENT
D. Registration Form
NAME EMAIL PHONE ADDRESS SCHOOL Who is the

NUMBER person who
invited you in
this webinar?
(Name of the
student)
Crisajoy Jose crisajoyjose 093588283 Tuao,Cagaya CSU- Chistine Joy
@gmail.com 63 n Andrews Pascua
Rey reyesreyjr.200 093690143 Tuao CSU- Ashley Grace
016@gmail.co 00 Cagayan Andrews Collado
m
Elenor D. elenorrayuan 099768180 Enrile,Cagay CSU- Eunice D.
Rayuan @gmail.com 84 an Andrews Viernes
Maricel celcastilloe199 095583113 Solana CSU- Eunice D.
Castillo 9@gmail.com 42 Cagayan Andrews Viernes
Jessa jessabartolome 945746650 Western CSU Jessa Domingo

Bartolome 15@gmail.co 8 Solana ANDREWS
m
Eunice A. Bialza27e@g 099707434 Tabuk City CSU Eunice

Bielza mail.com 86 Kalinga ANDREWS Viernes
BRIAN naragbrianmak 095037899 taytay rizal Sti Ortigas Eunice

Narag ilan26@gmail. 66 cainta Main Viernes
MANAGEMENT
com campus
Criselda criseldaAntoni 091620078 Gattaran CSU Eunice
Antonio o16@gmail.co 51 Cagayan ANDREWS Viernes
m
Krystinel krli.lipit.au@p 096317457 Siclong, Phinma Ashley Grace

Lipit hinmaed.com 88 Laur, Nueva Aurollo Collaro
Ecija University
Lovelyn C. lovelynespiritu 096542786 Magalalag CSU Ashley Grace

Espiritu 01@gmail.co 7 West Enrile ANDREWS Collaro
m Cagayan
Rica rhicaviernes10 093595952 Iraga,Solana, CSU Eunice

@gmail.com 26 Cagayan ANDREWS Viernes
Mary Jane maryjanecatuli 093665084 Pengue Ruyu CSU Jessa Domingo

Catulin n789@gmail.c 46 CARITAN
om
Erma A. tolentinoerma4 093637540 Peñablanca CSU Rogine Garcia

Tolentino 70@gmail.co 07 Cagayan ANDREWS
m
Tristan Lei tristanleir@gm 097532897 Lasam, CSU Rogine Garcia

Reginaldo ail.com 14 Cagayan Andrews
MANAGEMENT
Lisly Joy A. corderolislyjoy 096668773 San Pedro FL Vargas Rogine A.

Cordero @gmail.com 81 Lasam College Garcia
Cagayan
Charlota charlotacabrer 093595906 Amulung CSU Eunice

Cabrera a@gmail.com 59 West Andrews Viernes
Cagayan
Ronalyn ronalynreyes7 095328744 Minanga CSU-LALLO Rogine Garcia

Reyes 84@gmail.co 79 Norte Lasam,
m Cagayan.
Jennifer eslabonjennife 0906 192 Binalan CSU - Diana

Eslabon r@gmail.com 2896 Aparri Andrews Mayormita
Cagayan
Mark Jayson atoregidor@g 091649784 Alaguia, Lal- CSU-LALLO Melbourne

E. Regidor mail.com 42 lo, Cagayan Valdez
Melbourne valdezmelbour 096373632 Bulo, CSU-LALLO Rogine Garcia

A. Valdez neacebedo@g 80 Allacapan
mail.com
Honey Jane honeyjanelosb 096840660 Cagoran CSU-LALLO Melbourne

Los Baños anos5@gmail. 97 Lallo Acebedo
com Cagayan Valdez
MANAGEMENT
Melanie melanielaurent 096567763 Cordova, Florencio L. Eunice

Laurente e1818@gmail. 95 Amulung, Vargas Viernes
com Cagayan College
Cathleen cathdelacruz67 095536928 Lasam CSU Rogine Garcia

Dela Cruz @gmail.com 32 Cagayan Andrews
Jomar jomarlaurente2 095335180 Amulung CSU Ashley Grace

Martirez 7@gmail.com 67 West, Andrews Collado
Laurente Cagayan
JHUN jhunemaurecea 0949 793 Capalutan CSU-LALLO Melbourne

MAURECE ntipuesto@gm 0372 Allacapan Valdez
P. ail.com Cagayan
ANTIQUES
TE
JAY-E jayepamittan2 096864521 Rizal CSU Angelika
PAMITTAN 4@gmail.com 91 Cagayan Andrews Malaggay
Ramiro
Reymar Olea delacruzreyma 091697054 Gumarueng CSU ANGELIKA

Delacruz r435@gmail.c 12 Piat Cagayan Andrews MALLAGAY
om RAMIRO
MANAGEMENT
Jelly Anne jellyannebattu 090684970 Peñablanca, Csu Andrews ANGELIKA

Castro ngcastro@gma 45 Cagayan MALLAGAY
il.com RAMIRO
Dainna Rose dainnarosedele 097528971 Lasam, F.L. Vargas Rogine Garcia

P. De Leon on06@gmail.c 50 Cagayan College Inc.
om
Mary Rose delacuestamar 095520718 Peñablanca,C CSU Jay-e Pamittan

L.Dela yrose@gmail.c 33 agayan CARITAN
Cuesta om
Florline florlinedayag9 096663728 Allacapan, Csu Andrews Diana

Dayag @gmail.com 99 Cagayan Mayormita
Jenielyn tenosojenielyn 093639958 Ubong, Csu carig Jessa G.

Teñoso 8@gmail.com 18 Solana, campus Domingo
Cagayan
Glennielyn molinaglenniel 097530828 Pussia,Alcala F.L.Vargas Dianna Rose

Molin ynb@gmail.co 79 , Cagayan College De Leon
m
Lea leamariecastro 097554148 Amulung Cagayan Eunice

09@gmail.co 62 Cagayan State
MANAGEMENT
m University
Mitzsigrid mitziephil@ya 092644393 Caggay Cagayan Marivic

Quintos hoo.com 33 Tuguegarao State Talattad
City University
Mirasol mirasolcollot4 096374008 Balbalan Kalinga state Guia Jill

Collot B. 8@gmail.com 42 proper university garrino
Batalao rheignbtalao@ 094801926 balbalan Kalinga state Guia Jill

anarie gmail.com 68 kalinga University garinno
Gammoot jasmingammo 092189272 Balbalan Kalinga State Guia Jill

Jasmin S. ot42@gmail.c 31 Kalinga University Garrino
om
Rhizza Joy rhizzajoydemo 093507324 Buntun CSU Rogine

Demontever nteverde28@g 24 Andrews
de mail.com
Shae-ann shaedassun@g 093507447 Minanga CSU Rogine Garcia

Dassun mail.com 68 Piat, Andrews
Cagayan
Peralta, peraltaminerva 097505726 Baggao, CSU- Rogine Garcia

Minerva C. 03@gmail.co 15 Cagayan Andrews
m
MANAGEMENT
Maricel maricel.domin 099709141 Cataggaman Csu Andrews Rogine Garcia

Domingo go.03011996 95 viejo
@gmail.com Tuguegarao
Joy Fhalyn joyfhalyn@gm 090981528 Bulanao KNHS Guia Jill

Longat Agoy ail.com 11 Hilltop Garrino
Jennifer eslabonjennife 0906 192 Aparri CSU- Rogine Garcia

Eslabon r@gmail.com 2896 Cagayan Andrews
RAYMART raymarttambau 099724001 SOLANA,C CSU-Carig JESSA G.

T. MAGNO anmagno@gm 38 AGAYAN DOMINGO
ail.com
LONGAT longatdowela 092863348 Balbalan International Guia jill

DOWELA @gmail.com 70 Proper, School of Garrino
L. Kalinga Asia and the
Pacific
Anabel M. Anabelfronda1 095319019 Amulung,Ca Fl Vargas Dainna Rose

Fronda 1@gmail.com 49 gayan college Deleon
Jabbie Irorita jabbieirorita7 095572967 Amulung F.L. Vargas Rogine Garcia

@gmail.com 12 Cagayan College
Bugawit michaelbugaw 093661118 Pinukpuk Kalinga State Mirasol Collot

Michael B it@gmail.com 67 Kalinga University
MANAGEMENT
Dacio Phoebeanne02 951546712 Tabuk city Tabuk City Guia Jill A.

Phoebe Ann 10@gmail.co 6 Kalinga National Garrino
A. m High School
Neliza nelizatabisora 095520633 Cadaanan CSU Jessa G.

@gmail..com 27 Domingo
Cecille Mae pastorescecille 099736125 I.B.J Lasam, F.L Vargas Rogine Garcia
Pastores mae@gmail.co 57 Cagayan College Inc.
m
Marinela marinelatabora 093035415 Baggao, FL VARGAS Daina Rose De

Taborada da21@gmail.c 90 Cagayan COLLEGE leon
om
Bayubay Randellbayuba 092632488 Nangobonga Assist

Randell ypablio09@g 93 n sanjuan bangued
Rogine Garcia
mail.com abra
Lovely lovelyucabudo 095555270 Lasam, CSU-Lasam Rogine Garcia

Cabudol l@gmail.com 01 Cagayan
Maricel B. maricelsdeloss 099547266 Enrile CSU Mrs. Mitzie

Delos Santos antos@gmail.c 04 Cagayan ANDREWS Quintos
om
MANAGEMENT
Ronalyn ronalynviloria 092873718 Baggao, CSU Ma'am Mitzie

Viloria 19@gmail.co 39 Cagayan ANDREWS Quintos
m
Pia Koreen piakoreencorp 092652832 ugac sur CSU Maam Cristy

A. Corpuz uz719@gmail. 42 tuguegarao ANDREWS
com
Charlene charlenelenelu 092622526 Amulung,Ca CSU CSU Andrews

Lumboy mboy@gmail. 57 gayan Andrews
com
Diane trinityadein@g 092652452 Ballesteros, CSU Mrs. Mitzie

Trinidad mail.com 16 Cagayan Andrews Quintos
Angel jane Angeljanebilu 997135197 Tabuk, Cagayan Ma'am

talata Biluan an@gmail.co 1 Kalinga State Simangan
m University
Krisha Mae vinasoykrisha 080685563 Gosi Sur, CSU Ma'am Mitzie

I. Vinasoy mae@gmail.co 25 Tuguegarao Andrews Quintos
m
Angelene A. verboangelene 090682619 Alcala CSU Mitziegrid

Verbo @gmail.com 26 Cagayan Andrews Simangan
MANAGEMENT
Carlote, @anncarlote@ 092676436 Amulung CSU Ma'am Mitzie

Claudine gmail.com 31 West, Andrews Simangan
Ann Cagayan
Airajane airajanenarag1 965218634 Enrile, CSU Mitziegrid

Narag 2@gmail.com 8 Cagayan ANDREWS Simangan
Krizianet B lkrizianet@gm 093616424 Delfin CSU Mitziegrid

Lim ail.com 73 Albano ANDREWS Simangan
Isabela
Annie Claire acvisoria8@g 097739341 Alcala, CSU Mitziegrid

B. Visoria mail.com 55 Cagayan ANDREWS Simangan
Carolyn bergoniacaroly 099757379 Catarauan, CSU Mitziegrid

Bergonia n6@gmail.co 38 Piat, ANDREWS Simangan
m Cagayan
Orlando S. orlandotumbal 093549322 Buntun, CSU CJ Basa

Tumbali Jr ijr@gmail.com 76 Tuguegarao ANDREWS
Joy-Joy joyjoyabaya23 092639092 Cadaanan, CSU- Ma'am Mitzie
Abaya @gmail.com 53 Solana, ANDREWS Simangan
Cagayan
Rosemarie parrkchorong2 093536647 Baccuit CSU- Ma'am Mitzie

M del 2@gmail.com 65 Amulung ANDREWS Quintos
Rosario Cagayan
MANAGEMENT
Kristel Dulin tellayiee@gma 095520506 Cataggaman CSU-

il.com 41 Nuevo ANDREWS
Tuguegarao
Jessa jessaclaireagca 097744969 Naruangan University of Christine joy

Agcaoili oili381@gmail 57 tuao Cagayan Cagayan Pascua
.com Valley
Winston Winstongagari 938792844 Angang, University of Christine Joy

Gagarin n26@gmail.co 0 Tuao, Cagayan C. Pascua
m Cagayan Valley
marvin marvinsimang 090582196 Malummin UCV Christine joy

simangan an78@gmail.c 01 tuao cagayan Pascua
om
Aldrin agngarayngay. 090821087 Baggao Cagayan Jessa Domingo

Agngarayng aldrinparra913 16 State
ay @gmail.com University
Marvin Ubay 20181151@s.u 097505622 CITY OF UNIVERSIT CHARIE JAY

baguio.edu 39 ILAGAN, Y OF BASA
ISABELA BAGUIO
Abigayle ramosabigayle 092622469 Naruangan tvts main Christine joy

ramos 5@gmail.com 74 tuao, Pascua
cagayan
MANAGEMENT
Rachelle Joy Pannig232030t 997593914 Alibagu ISU Charie Jae

P Pannig eng@gmail.co 2 Ilagan CAUAYAN Basa
m Isabela CAMPUS
POSTAZA, vhinpostaza@ 095539733 ILAGAN, SAINT CHARIE JAE

MARVIN, J. gmail.com 16 ISABELA FERDINAN BASA
D COLLEGE
- ILAGAN
Serquina karlaserquina0 093523137 Ilagan City , ISU -Ilagan Christine Joy

Karla Mae 0@gmail.com 14 Isabela Campus Pascua
G.
Lea Angelica almazanleaang 095673226 Camalaniuga CSU- Michael

elica07@gmail 80 n Cagayan Andrews Calacsan
.com
AIZA aiza.mabboran 090693085 SOLANA, SOLANA Jovylyn Narag

MABBORA g@deped.gov. 39 CAGAYAN FRESH
NG ph WATER
FISHERY
SCHOOL
Jaymarie T. jaymariepaulin 099788090 DASSUN Solana fresh Jaymarie

Paulino o2@gmail.co 88 SOLANA water fishery Paulino
m CAGAYAN school
Beverly serafinesbeverl 090574634 Bauan East Solana Fresh Beverly

Serafines y2@gmail.co 63 Solana Water Serafines
m Cagayan Fishery
School
MANAGEMENT
Jhon Aldrix jhon.aldrix.sim 997664540 Bauan West, Solana Fresh Renelene

M. angan04@gma 8 Solana, Water Tangan
Simangan il.com Cagayan Fishery
School
Jaymarie T. jaymariepaulin 099788090 DASSUN Solana fresh RENELENE

Paulino o2@gmail.co 88 SOLANA water fishery TANGAN
m CAGAYAN school
MANAGEMENT
b. REGISTRATION FORM
MANAGEMENT
MANAGEMENT
MANAGEMENT
e. EVALUATION FORM
Name Part Part Part Pa Par Pa P Par Pa Part Part Ove Did Wha Wh Were
(First I. I. I. rt t I. rt ar t I. rt I. I. rall, the t are at there
Name Pleas Plea Ple I. Ple I. t Ple I. Plea Plea how eve the did any
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MANAGEMENT
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MANAGEMENT
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MANAGEMENT
f. CONCEPT PAPER
CONCEPT PAPER
TITLE:
“Rebuilding Tourism and Hospitality Industry: Response, Recovery, and Resilience to New
Normal”
THEME:
“Rebuilding and Strengthening the Tourism and Hospitality in the New Normal:
Transforming for a Better Industry”
OBJECTIVE:
i. To be able to embrace the transforming tourism and hospitality industry.
ii. To give us insights and strategies on how to strengthen and rebuild the tourism and
hospitality in the new normal.
iii. For the employees and future professionals, be equipped effectively the new normal
practices in the field of the tourism and hospitality industry.
RATIONALE:
The COVID-19 pandemic has overturned the entire world, crushing public health
agencies, overwhelming economies, and creating havoc on the hospitality and tourism industries.
MANAGEMENT
Although the damage is real, there is always a rainbow after the rain. The tourism industry has
always been resilient to external shocks, and our internal fundamentals continue to be strong: In
2030, 5.3 billion travelers all over the world will join the ranks of the middle class, earning an
astounding $64 trillion in spending power (Dehler, 2020). Majority of these people 一 especially
experience-hungry millennials 一 will be eager to get out and explore the globe.
Nevertheless, while this pandemic will eventually wane, the hospitality industry will
never go back to the “old normal.” When the tourism industry recovered after 9/11, customers
became intensely sensitive to the risks of international terrorism, so governments and industry
responded with enhanced security precautions at airports (Dehler, 2020). The same shift is
happening today, as travelers expect much higher standards of hygiene and show a significantly
greater appreciation for social distancing. Fortunately, there are various self-service technologies
that hotels can use to enhance hygiene, promote social distancing, and provide travelers with a
convenient and hyper-personalized guest experience. For hotels, it can be a clear win-win.
Hence, while facing the new normal, we assure that the future staff and employee in the field of
the hospitality and tourism industry will gain knowledge about certain things in order to face the
new normal. This webinar with the theme, “Rebuilding and Strengthening the Tourism and
Hospitality in the New Normal: Transforming for a Better Industry” is designed to educate
individuals and the future employees in order to adapt the new normal. In addition, it will also
provide quality service that they can apply in order to meet the standard and satisfaction of the
customers, and for them to cope up with the new normal.
DATE AND TIME:
November 27, 2021 at 1:00PM – 5:00PM
ONLINE PLATFORM:
Via ZOOM Application

MANAGEMENT
PERSONS INVOLVED:
4D MICE MANAGEMENT CLASS Organizers

To facilitate the flow of program
Professor MITZSIGRID QUINTOS MIHM, Adviser
LPT To guide and evaluate the organizers
Subject Teacher, Events Management
College, Campus and University Officials To give additional instruction
To Be Announce Proposed Resource Speakers
Students, Teachers, food and beverage Target Participants
establishment owners and staff, lodging
facility owners and staff etc.
Target number of participants:
Minimum of 150 and maximum of 200 participants including the organizers and speakers
due to the limited participants of the platform that we will be using.
TOPICS and duration:

1. Rebuilding and Strengthening Tourism and Hospitality Practices in the New Normal
The resource speaker will be given an hour to discuss and present his/her topic.
2. Digital Technologies: Transforming Tourism and Hospitality Industry in Response to

Covid Crisis
The resource speaker will be given an hour to discuss and present his/her topic.
MANAGEMENT
Itinerary:
October 19-23, 2021 Preparation of letters for the speakers

Identifying target participants
Approval of letters Preparation of Marketing
October 26-30, 2021 Ads Preparation of e-certificate for the
participants and speakers House rules
preparation during the webinar Sending a
letter of invitation to speakers and
participants
November 2-6, 2021 Confirmation to the speakers Start of e-
registration through Google platform Posting
of Marketing Ads about the webinar on
social media platforms
November 9-13, 2021 Confirmation of the participants Continuation
of e-registration through Google platform
Personalizing e-certificate for participants
and speakers
November 9-13, 2021 Confirmation of the participants Continuation
of e-registration through Google platform
Personalizing e-certificate for participants
and speakers
November 16-20, 2021 Rehearsal of the webinar within the
organizers Rehearsal of the webinar with
speakers
November 22-26, 2021 Final rehearsal of webinar with the speakers
November 27,2021 Webinar Day Post survey through Google
platform
November 28,2021 Distribution of e- certificate to the event
participants and speakers
*Republic act 10173

Data privacy act of 2012
MANAGEMENT
Sec 3 (b) Consent of the data subject refers to any freely given, specific, informed indication of
will, whereby the data subject agrees to the collection and processing of personal information
about and/or relating to him or her. Consent shall be evidenced by written, electronic or recorded
means. It may also be given on behalf of the data subject by an agent specifically authorized by
the data subject to do so.
The organizers’ top priority is to protect the information of the participants of the Webinar.
House rules during the webinar:
1. Participants are encourage to wear semi-formal attire.

2. Show up on time.
3. Don't use the chat room as your personal water cooler.
4. Ask question concisely.
5. Turn your webcam during presentation.
6. Participate 15 minutes before the event starts.
7. All will be placed under "mute" except the designated speaker.
8. Questions are encourage to be submitted via the chat option and will be reviewed and
addressed during the session.
9. Ask questions when the speakers let you, be sure to ask questions concisely to avoid
wasting of time.
10. Respect the speaker by listening attentively.
11. Just speak at the normal level.
12. Prepare a backup plan.
13. Stay focused avoid multitasking.
14. Check your Internet connection, your headset, microphone and camera.
15. Do not leave the conference room without permission.
MANAGEMENT
Event’s organizers:
CHAIR PERSON:
Regie Boy Palino
VICE CHAIRPERSON:
Ashley Grace Collado
SECRETARY:
Charie Jae Basa
(MARKETING COMMITTEE)
MARKETING HEAD:
Maria Lourdes Melendez
ASST. MARKETING HEAD

Guiajill Garrino
MEMBERS:
MANAGEMENT
DIana Mayormita
Reymie Jacobe
Jessa Domingo
Marivic Talattad
Rogine Garcia
Jasmine Dingil
(TECHNICAL COMMITTEE)
TECHNICAL HEAD:
Jay Ternura
ASST. TECHNICAL HEAD:

Mars Maguen
MEMBERS:
Michael Calacsan
Celestino Maddela
Jayvie Tulugan
MANAGEMENT
Christine Pascua
Angelika RamiroRenelene Tangan
(PROGRAM COMMITTEE)
PROGRAM HEAD:
Marcelo Oliveros
ASST. PROGRAM HEAD:

Rizza Tabuada
MEMBERS:
Christian Lee Tamayo

Rowin Bulsao
Eunice Viernes
Mary Elaine Villa Verde
(FINANCIAL COMMITTEE)
FINANCIAL HEAD:
Zenylyn Castro
ASST. FINANCIAL HEAD

MANAGEMENT
Chabelita Marcel
FLOW OF PROGRAM:
1:30- 2:00. Registration
2:00-2:15. Opening Prayer

Philippine National Anthem
Cagayan Hymn
CSU Hymn
2:15-2:20 Opening Remarks

LIANNE T. ABUAN, DBM
2:20-2:25 Welcome Address

REGIE-BOY PALINO, MICE Chairperson
2:25-2:30. Introduction of the 1st speaker

MARIA LOURDES MELENDEZ, Marketing Head
MANAGEMENT
2:30-3:30 Webinar proper (talk/presentation)

FIRST SPEAKER
3:30-3:35 Intermission
3:35-3:40 Introduction of the 2nd speaker

MARIA LOURDES MELENDEZ, Marketing Head
3:40-4:40 Webinar proper (talk/presentation)

SECOND SPEAKER
4:40-4:45 Open Forum
4:45-4:50 Awarding of Certificates (token of appreciation)
4:50-4:55 Closing remarks
4:55-5:00 Documentation
MANAGEMENT
MANAGEMENT
l. LIST OF PARTICIPANTS
1. AIZA MABBORANG
2. ALDRIN AGNGARAYNGAY
3. ALWIN DENVER BATANG
4. ALYSSA MARIE SILVA
5. ANALUZA BUMALOD
6. ANARIE BATALAO
7. ANGELICA DAGUIO
8. ANGELO TAMBIAO
9. ANGELOU NICOLE ALBANO
10. ANNA LORRAINE MANUEL
11. ANNA MARIE PASARABA
12. ANNABELLE BATAN
13. ANNIE CLAIRE VISORIA
14. APRIL JANE NARAG
15. ARABELLA MALLILLIN
16. AVIGAIL ATTUNG
17. BEVERLY SERAFINES
18. BRIAN NARAG
19. CAMILLE CASTRO
20. CAROLYN BERGONIA
21. CHARLENE PERALTA
22. CHARLOTA CABRERA
23. CHARMAINE SORIANO
24. CHERYLLYN MARTINEZ
25. CHRISTINE JOY ELEGIO
26. CHRISTINE MAYORMITA
27. CLAUDINE SERRANO
28. DAEO NIÑO GAMBOL
29. DAINNA ROSE DE LEON
30. DOWELA LONGAT
31. ELEANOR M. TAGUINOD
32. ELLA MAE AGNE
33. ERICKA MORALES
34. ERICKA SUYU
MANAGEMENT
35. ERLINDA ARCILLA

36. ERMA A. TOLENTINO
37. FINZ GWYNETH PUZON
38. FLORLINE DAYAG
39. GIELYN AGARAN
40. GISELLE DAQUIOAG
41. GRACE JOY BULDA
42. HAZELLE TOLENTINO
43. HIACINE SYPHER GLACE DANGUILAN
44. JAMAICA DUMLAO
45. JANE NICOLE ABRIL
46. JASMINE GAMMOOT
47. JAY ACOSTA
48. JAY-E G. PAMITTAN
49. JAYLEEN GALANOTE
50. JAYLYN CASTRO
51. JENIELYN TEÑOSO
52. JENNIFER ESLABON
53. JENNIFER JULIAN
54. JENNY CALLUENG
55. JERICKO TUMBALI
56. JESSA DELA CRUZ
57. JESSICA BUMACAS
58. JESSIE ANN BURAGA
59. JESTER REGACHO
60. JHOMALHYNE CASAUAY
61. JHON ALDRIX SIMANGAN
62. JHON LLOYD ORPILLA
63. JHON RICO BURAGA
64. JOAN MACADANGDANG
65. JOMAR LAURENTE
66. JON IVAN VILLAFLOR
67. JOSEPHINE CASTRO
68. JOVIE-ANN ASUNCION
69. JOVYLYN NARAG
70. JOY G. AGANA
71. JOCEL LIQUIGAN
MANAGEMENT
72. JOY-JOY ABAYA

73. JOZELLE LUCINA
74. JUDEA MAE ANNIBAN
75. KOREEN PIA CORPUZ
76. KRISTINE GARCIA
77. KRISTINE MENDOZA
78. KYLA JANINE LADESMA
79. LARELYN JOY FERNANDEZ
80. LEA ANGELICA ALMAZAN
81. LEO DARIA
82. LORENZO ESPANTO
83. LOVEJOY GUBALANE
84. MARGARET ALVAREZ
85. MARICEL CASTILLO
86. MARICEL DOMINGO
87. MARK JOSHUA BAYSA
88. MARLYN MACUTAY
89. MARVIN UBAY
90. MARY GRACE MALANA
91. MARY JANE CATULIN
92. MARY ROSE DELA CUESTA
93. MICHELLE HIMENO
94. MONALYN SUMER
95. MONICA MARTO
96. NELIZA ANN TABISORA
97. NESLIE ANN MANGULAB
98. NIKKI MASAM
99. NOLLY UDARBE
100. ORLANDO TUMBALI JR.
101. RACHELLE JOY PANNIG
102. REY REYES JR.
103. REYMIE JACOBE
104. REYNALDO PATTUNG
105. RINA MALLILLIN
106. ROCHEL LUMBOY
107. ROSE CALLOT
108. ROSEFIL MAGUDDAYAO
MANAGEMENT
109. ROSEMARIE GAMMOOT

110. ROWENA ALUPANI
111. SHAINA MARIE NAVARRO
112. SHAKESPEARE REYES
113. SHANNIE MAE AMBAKIL
114. SHARLENE IVIEN CABRERA
115. SHEENA NARAG
116. TERESITA TUMALIUAN
117. TRISTAN LEI REGINALDO
118. TRIXIA MAE SIBAL
119. VIN LOURVE CARAG
120. WINSTON GAGARIN
121. REGIE BOY PALINO
122. ZALDY BAUTISTA
123. ZHERRIX LEEIA FOS-OY
MANAGEMENT
I. COPY OF THE PROGRAM
12:30-1:00 REGISTRATION
1:00- 1:15 OPENING PRAYER
PHILIPPINE NATIONAL ANTHEM
CSU HYMN
1:15-1:20 OPENING REMARKS
Lianne T. Abuan, DBM
Dean, CHM
1:20- 1:30 WELCOME ADDRESS

Regie Boy Palino, MICE Chairperson
1:30- 1:35 INTRODUCTION TO THE FIRST SPEAKER
Maria Lourdes Melendez, MICE Marketing Head
1:35- 2:30 WEBINAR PROPER
Topic 1: Rebuilding and Strengthening Tourism and Hospitality Practices
in the New Normal
Director Fanibeth Domingo, DOT Regional Office II
2:30- 2:35 OPEN FORUM

2:35- 2:40 AWARDING OF CERTIFICATE
2:40- 2:45 INTERMISSION
Mr. Ian Munzon
2:45- 2:50 INTRODUCTION TO THE SECOND SPEAKER
Charie Jae Basa, MICE Secretary
MANAGEMENT

Topic 2: Digital Technologies: Transforming Tourism and Hospitality
Industry in Response to Covid Crisis
Mr. Antonell L. Albano, MSHTM, CHP, CTP, CGSP, CHT

3:45- 3:50. AWARDING OF CERTIFICATE
3:50- 3:55. INTERMISSION
Ms. Rhea Mae Mabborang Tangan
3:55- 4:00 INTRODUCTION TO THE THIRD SPEAKER
Maria Lourdes Melendez, MICE Marketing Head

Topic 3: Post Covid-19 Hospitality and Tourism Trends
Mr. Mark Alariao
Operations Manager, Balai Carmela

5:05- 5:10 AWARDING OF CERTIFICATES
5:10- 5:15 CLOSING REMARKS
Ashley Grace Collado, MICE Vice Chairperson
5:15- 5:20 DOCUMENTATION

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Republic of the Philippines

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

DETAILED ANALYSIS AND RECOMMENDATIONS

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

RECOMMENDATIONS: Members should be responsible enough in their part and must be

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

1. Less experience because it is first time to conduct event.

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

Php 100 17 1,700

EXPENSES Unit TOTAL

FRAMES FOR Php 260.00

PAPER BAG FOR WINES Php 219.00

Prizes for: TOTAL

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

1st raffle. Php 50.00 2 persons Php 100.00

AMOUNT LEFT Php 136.00

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

Event: "Rebuilding Tourism and Hospitality Industry: Response, Recovery and

Who was there?

What was the event about?

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

Where did the event take place?

When did the event take place?

Why was the event scheduled?

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

2. Distribution of certificates and tokens to speakers.

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

CAGAYAN STATE UNIVERSITY

Andrews Campus, Tuguegarao City

NAME EMAIL PHONE ADDRESS SCHOOL Who is the

Jessa jessabartolome 945746650 Western CSU Jessa Domingo

Eunice A. Bialza27e@g 099707434 Tabuk City CSU Eunice