BSBOPS502

Manage business operational plans

Assessment Task 1

Harpinder Singh Kler

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1. Explain:
 the purpose and content of an operational plan
 the role of an operational plan in achieving the organisation’s objectives
 the purpose and content of a contingency plan.

An operational plan: It can help you formulate strategies and put your business ideas
into practice. It defines the tasks that a company needs to perform to achieve a particular
result.

Operational plan: The objective of the Operational Plan is to provide the staff of the
organization with a clear picture of their tasks and responsibilities aligned with the goals
and objectives contained in the strategic plan. The role of the operational plan is to
provide the organization with a clear picture of the task and responsibilities for achieving
the goal and final goal. The operational plan also contains the implementation of
strategies and ideas.

Contingency plan: A contingency is anything that occurs outside the normal range of
operations that can adversely affect the operating capacity of an organization. A contingency
plan is a model of how to handle unusual events.

2. Explain the difference between an operational plan modelled on the organisation as a

whole and one that has been modelled to suit a specific organisational goal or
department.

Every organization tends to profit from its business, for which it makes plans, which can be
variants, such as for an entire organization and, secondly, for a specific department. The
operational plan that is formulated for the finance department differs from the marketing
department, as well as an organizational goal of profitability, the two departments are
working in cooperation with each other, but their action plans are always different. In the
finance department, employees are told to use the cost-effective solutions effectively
available in the organization to make profits, and in marketing, employees are guided by
their sales techniques and services to attract customers to high sales and high returns.

3. Describe one (1) typical method for developing an Operational Plan.

The operational plan comprises the allocation of human resources for each specific task in
order to focus on operations in pursuit of the organization's profitability objectives. It also
involves the allocation of financial resources effectively so that each transaction is
completed on time and results in profit. The operational plan helps the business improve
agenda results.
 4. Complete the table below to describe information sources necessary to develop and
present operational plans. The first row has been completed as an example for you to
follow.

Source of information Description Examples (provide 1)

Colleagues / Employees Colleagues can be part of the Team member
same team or another
team. Chief Financial Officer
Manager of a different team
External consultants For more complex Resource requirement
organizations, external Specialists
consultants may be asked to Management consultants
create consistency in all
operational plans and
allocations of
Resources.
Strategic plan The actions of the Strategic objective of
operational plan stem from "Strengthening the culture
the objectives of the of the club" is addressed in
strategic plan. (Operational the operational plan by the
plans can be developed action "realizer
social events"
without a
strategic plan).
Budgets and forecasts These provide financial Expected sales can affect the
information necessary to number of sales
allocate resources and representatives employed.
establish KPIs.
Legislation and Laws that have been made Fair trade laws
regulatory authorities by the state and/or country WHS
and must be followed. Company Law
Privacy Act
Organizational policies Authorities regulating the Protection Agencies
legislative compliance Environmental

5. List four (4) ways to consult with stakeholders:

 Workshop
 Suggestion boxes
 Social media
 Focus group
 6. Describe the requirements for physical resources included in operational plans by
answering the following:
 Give a description of the physical resources
 Give two (2) examples of physical resources
 How do you acquire physical resources and/or services?
 What does a procurement process include (list at least four considerations)?
 Relevant organisational policies and procedures (at least one)

Resource type Description of resources and How to purchase the

2 examples: resource:
Physical Physical resources include How do you acquire
equipment, hardware, physical resources and/or
services?
software, installations, and
- It is important to follow
transportation. The the organization policies and
operational plan must procedures.
specify exactly what This includes an
resources are needed and acquisition process (list at
plan for the least four considerations)
- quotes that can be
resources are put into practice. obligatory
- details of preferred
Suppliers
- process for additional
expenditure
- bidding processes
Relevant organizational
policies and procedures (at
least one)
- an organization can
have a purchase
politics

7. Describe the requirements for financial resources included in operational plans by

answering the following:
 Give a description of the financial resources
 Give two (2) examples of financial resources
 What workplace documents provides information about financial resources? (describe at
least one)
 How does the budgeted and actual finances influence profitability and productivity of
the operational plan?
 Explain how to obtain additional finances
Financial The operational plan should Which documents are
ensure that financial provide information on
forecasts and budget are financial resources?
(Describe at least one):
met
Statement of Profits and
Losses Balance Sheet

Explain how to get

additional finances: Get
comfortable with
spreadsheet software
Prepare a five-year
projection

8. Describe the requirements for human resources included in operational plans by

answering the following:
 Give a description of the human resources
 Give two (2) examples of human resources
 How do you recruit staff?
 List at least two (2) induction strategies:
 Relevant organisational policies and procedures (at least one)

Resource type Description of resources How to purchase the

and resource:
2 examples:
Human Resource How do you recruit people?
 creating a job
 Description
announcing the post
 conducting interviews
 evaluating candidates
and choosing the
most appropriate
person
  Communicant results of
the interview for all
candidates.
List at least two strategies
induction:
 Introduce the
employee to the
business
 Explain your
workplace policies
and procedures

Relevant organizational
policies and procedures
(at least one):
 The code of conduct
 Harassment policies

9. Explain the purpose of key performance indicators.Key performance indicators (KPIs)

measure the performance of the activities specified in the operational plan. The goal of
using KPIs is to help companies evaluate their success in achieving specific goals. KPIs are
divided into two groups: at-all KPIs that track overall company performance and low-level
KPIs that measure key business functions, such as sales or marketing.

10. List four (4) different approaches to developing key performance indicators.
The four different approaches to be applied to define key performance indicators are
as follows:
 Input indicators measure available resources and tasks to achieve your goal.
 Process Indicators provide the ways in which goods and services are used to
implement any process or program.
 Output indicators provide the amount of result that must be set to a goal or
pattern.
 The Result indicators show the quality of the product that finally results
according to the preset target or pattern .

11. Explain the procedure for documenting performance, including records that should be
kept.
Include positive and negative behaviors. Recording only negative incidents will
unfairly influence your assessment. Also note the cases of satisfactory or excellent
performance. Be specific and avoid any unnecessary examples by writing during
 documentation. Keep up with the facts and emphasize the deadlines Emphasize
the importance of actions.
Align previous success records and indicate an underlying problem. Keep the biased
language out. A good rule is that any statement that is inappropriate in the conversation is
also inappropriate in an employee record.

12. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

PSBU, which is usually the employer with the primary duty to ensure the health
and safety of workers and others in the workplace. The PCBU is also responsible
for ensuring that the work performed does not pose a risk to the health and safety
of third parties. Monitor workers' health and workplace conditions Ensure safety
and protection in the use of equipment and also its quality up to the brand. Ensure
adequate facilities for workforce development. Ensure the proper sharing of
information to employees about the process and work in thelo call of work.

13. Outline the aim and scope of the Fair Work Act 2009.

Government officials, who are appointed by the Fair Work Ombudsman in

accordance with the Fair Work Act 2009. The inspector's Fair Work can perform
inspection processes or objects - Interview anyone (based on the person's consent) -
Review and make copies of all records or documents stored on site.