Home Unverified User - CRM - GST Suvidha Kendra Franchise
Home Unverified User - CRM - GST Suvidha Kendra Franchise
Home Unverified User - CRM - GST Suvidha Kendra Franchise
BY AND BETWEEN
GST Suvidha Kendra (“Prologic”) a Company registered under the provisions of the Indian Companies Act, 2013, having its registered office at
H-183, Sector-63, Noida, Pin-201301 having the Corporate Identification Number (CIN)- U72900DL2012PTC238413 which expression shall,
unless it be repugnant to the subject or context thereof, include its successors, nominees and permitted assignees and hereinafter called as
FIRST PART;
GSK
Tapan Sahoo having its office at TAPAN GST SUBIDHA KENDRA, Jagannathpur,Bhadrak BHADRAK Odisha ,756100
which is a TAPAN GST SUBIDHA KENDRA herein after referred to as the “GSK” (which expression shall unless it be repugnant to the context or
meaning thereof be deemed to mean and include its/his/her successors, legal heirs, nominees and permitted assignees, as the case may be)
of the OTHER PART.
WHEREAS GST Suvidha Kendra (“Prologic”) is Private Limited & engaged in India as Provider of Financial and Management Consulting Services
including GST Facilitation actives as stipulated by the Govt. of India, CBEC and GSTN from time to time and http://www.gstsuvidhakendra.org is
the website through which the services are rolled out to the customer/partners.
WHERE AS
A) “GSK” is an independent service provider/ business entity for Commission and will perform the work / activities for Prologic as agreed upon
under the present Agreement or any Addendum or Corrigendum thereto.
B) “GSK”has approached Prologic expressing its desire to be a Partner of Prologic in promoting, marketing, targeting various clients for
expansion of GST business. Prologic has accepted the said offer and agreed to grant the Partner, rights to operate as a GSK subject to the
terms and conditions of this Agreement, and conditioned upon GSK’s continual adherence and conformity to the Prologic policies and
standards.
NOW THEREFORE in consideration of the foregoing and the mutual covenants and promises contained herein and other good and valuable
consideration the receipt and adequacy of which is hereby acknowledged, the Parties intending to be bound legally, agree as follows:
1. Definition:
1.1 “Agreement” means this Agreement and annexure(s) to this Agreement and amendments made to this Agreement from time to time in
writing with the consent of both the Parties, in accordance with the provisions of this Agreement.
1.2 “Annexure” means an annexure attached to this Agreement, mutually agreed and signed by both the Parties, which shall form an integral
part of this Agreement.
1.3 “Prologic” shall mean and include any associate/s, Affiliate, Subsidiary, group companies of Prologic or a person designated by Prologic to
enter into this Agreement on his behalf.
1.5 GST Act : shall mean and include the Acts, laws, rules and regulations, in relation to roll out of Goods and Services Tax which may be
passed by the Government of India and thereafter it shall become effective from the date of its notification or as may be mentioned thereunder.
1.6 GSTN: The Government of India is proposing to implement Goods and Services Tax (“GST”) and for this purpose, the government has
engaged Goods and Services Tax Network (“GSTN”) for setting up an information technology and communications infrastructure system (“GST
System”) for implementation of the same.
1.7 “GSK” shall mean and include any person or entity who enters into this Agreement with Prologic and shall also include any associate of
Prologic or a person designated/authorized by Prologic to enter into this Agreement on his behalf;
1.9 ‘Term’ shall have the meaning ascribed to it in clause 12 of this Agreement.
2.2 Your License is valid for 25 years from the date of its execution, unless terminated by the Prologic by giving notice in writing in accordance
with the termination clauses of this Agreement.
2.3 Unless terminated earlier in accordance with this Agreement, the Agreement shall end on completion of the term specified in the Agreement
or on expiration of the renewed term.
3. Scope of Services:
GST Suvidha Kendra (GSK) agrees to provide the services as detailed hereunder and as may be required by Prologic from time to time.
a) To participate in all the training, awareness and outreach programs at their end for the end customers to bring the benefit of GST to them.
b) To support the business associate of Prologic at GSK in all the marketing related programs with their active participation.
c) To provide the end customers the services prescribed by the company Prologic at the rate prescribed by them without hiding any facts from
the customer.
d) To keep the trust of the end customers/payers intact and ensuring their data integrity to the fullest.
e) To provide most customer friendly environment to the end customers/payers without any discrimination based on their financial standing or
any prejudice.
f) To clear all the dues on timely fashion. In case of failure the login may be suspended.
h) To Facilitate Rolling out of Additional Financial Services as proposed by Prologic through at GSK.
4. Responsibilities of Prologic:
a) Prologic shall provide the CRM and its Maintenance and Upgrade as per Directives of GSTN from time to time.
b) Prologic will communicate to GSK Distributer about all the Upgrades and Amendments in the ACT, Rules, Regulations, and Functionalities of
the GST ecosystem.
c) Prologic shall arrange for a Call Centre accessible by Distributer for queries and problem reporting about the CRM support.
d) Prologic is maintaining a website with the name of www.gstsuvidhakendra.org to a CRM and application to connected GSP and ASP. Prologic
shall ensure that sufficient access is provided to all the active partners at all the times during the existence of the agreement, limited only by the
system provision by the backend partners.
Nature of Services:
Level 1 Services
1. GST Registration
2. GST Certificate
3. GST Book-keeping
4. GST Reconciliation
6. GST Surrender
8. Eway Bill
Level 2 Services
1. PAN Card
2. DSC Class
3. DSC Token
4. Accounting
5. Trademark Registration
Level 3 Services
Travel
1. Flight ( Domestic/International)
2. Bus
3. Hotels ( Domestic/International)
Recharge
1. Mobile
2. DTH
3. DATACard
Bill Payment
Money Transfer
Send money to any one account using our Money Transfer system for your clients & Earn Commission.
AEPS
Aadhaar Enabled payment system is a bank led model which allows online inter-operable financial inclusion transaction at PoS (MicroATM)
through the Business correspondent of any bank using the Aadhaar authentication allows you to do six types of transactions.
The only inputs required for a customer to do a transaction under this scenario are:-
2. Aadhaar Number
It works as Mini ATM and you can give cash to your clients and earn attractive commissions.
Insurance
1. Car Insurance
3. Health Insurance
Loan
1. Home Loan
2. Business Loan
3. Personal Loan
4. Vehicle loan
Micro ATM
4. Level Services
1. Banking on Demand
Any other Product or Financial Services that Prologic intends to add from time to time.
B. Ensure regular services are offered to the customers at the GSK. The GSK would be free to determine and announce the Working Days and
Timings based on the Local Needs. The Working Hours would be put up prominently at the GSK for the benefit of the Payers. Adherence to the
Working Hours must be ensured. The charge for odd working hours may be notified in advance by the GSK, if any. All Staff must be trained to
handle with care, their responsibilities particularly aspects like soliciting customer, hours of calling, privacy of customer information and
informing the correct terms and conditions of the products/services offered etc.
C. Shall ensure that due diligence is done on selected agents/ employees / representatives.
D. GSK shall not sub-contract or outsource his work to any one and any sub-contracting or outsourcing of work shall be null and void ab initio
and the GSK shall ensure that the secrecy and faith of Prologic/ payer’s data/processes is maintained at all times.
E. In case of any breach of Trust or Process by any agent/employee/representative leading to a Complaint with the Police or any other Law
Enforcing Agency, the GSK would be responsible for amicable resolution of the same and ensure that M/S Prologic does not attract any
disrepute or penalty whatsoever.
F. GSK shall adhere to the performance standards in respect of services and products as advised by Prologic from time to time.
A. GSK has all requisite qualification and has eligibility to execute, deliver and perform its obligations under this Agreement.
B. GSK has all necessary statutory and regulatory permissions, approvals and permits for the running and operation of its business.
C. Prologic has full right, title and interest in and to all software, copyrights, trade names, trademarks, service marks, logos symbols and other
proprietary marks (collectively “IPR) (including appropriate limited right of use of those owned by any of its vendors, affiliates or sub-
contractors) which it provides to the GSK, for use related to the services to be provided under this Agreement. GSK will provide such
cooperation as the Prologic reasonably requests in order to give full effect to the provisions of this Agreement.
E. The execution and performance of this Agreement by any of the Parties does not and shall not violate any provision of any of the existing
Agreement with any of the party and any other third party.
F. Within the Term of this agreement, Prologic shall ordinarily not sell the business to any other entity. In case, Prologic decides to do so, the
GSK would be given prior intimation and meeting will be arranged with the Prospective to allow an opportunity for GSK to negotiate the new
terms of engagement with the Buyer or move the GSK’s clients to an alternative related Service Provider.
7. Maintenance of Records
A. GSK specifically agrees to maintain all other records accounts including registers / documents etc. as per instructions of the Prologic from
time to time and ensure safe and proper custody of all records, accounts including documents etc.
B. The GSK shall maintain the records, registers, accounts and documents relating to the customer information in such manner so that those
can be isolated, identified and segregated and the GSK shall protect the absolute confidentiality there. In the Course of Business, the GSK may
be requested by Payers to provide Data/Reports regarding their Books of Accounts / Returns. All requests must invariably come from
Authorized Personnel of the Payer and a proper record must be kept detailing the requests received and serviced by GSK.
C. GSK specifically agrees that the Prologic shall be entitled to inspect and audit the records maintained by GSK through its officers/employees
or agents / auditors as may be decided by the Prologic at its sole discretion and GSK hereby undertakes to promptly produce all records and
information required for this purpose / for the purposes of inspection and audit. GSK shall provide access, to the Officers / employees /
representatives / agents or auditors of the Prologic to the
premises / places where such records are kept / maintained. The Prologic shall have a right to obtain copies of any audit report, review reports
and findings made on the GSK in connection with the services performed by GSK for the Prologic.
D. Further, GSK specifically agrees that it shall allow access to Authorities or persons authorized by Authorities or its employees/officers to
inspect and access the documents, accounts, records of transactions and all necessary information in possession of, or stored or processed by
the GSK within a reasonable time. The persons authorized by Authorities shall have right to obtain copies of the records, information etc. in
possession of GSK.
E. GSK further agrees that in case access is not allowed to the persons authorized by Authorities for the purposes of inspection which results in
imposition of penalty Authorities upon the Prologic, and Prologic is required to pay such penalty, GSK shall be liable to reimburse to the Prologic
such fees including any penalty, interest levied and recovered.
F. The Prologic would have right to conduct surprise check of the Service Provider’s activities in respect of the Services.
G. The GSK agrees to preserve the documents and data in respect of the Services for such period in accordance with the legal / regulatory
obligation of the Prologic in this regard.
H. The GSK agrees that the Complaints / feedback, if any received from the Payers in respect of the Services by GSK shall be recorded and
Prologic shall have access to such records and redressal of customer complaints by the GSK.
I. GSK specifically agrees that the Prologic has full right to monitor and assess the performance of services by GSK and wherever the Prologic
discovers any deficiency or non-performance of the services up to the mark, the Prologic shall instruct the GSK in writing and GSK agrees to
rectify the deficiencies or to ensure compliance of the instructions of the Prologic.
J. GSK agrees to prepare and produce by (Date of Execution) a “Business Continuity Plan” for the purposes of ensuring continued rendering of
services undertaken by the GSK to the Prologic.
8. Confidentiality
A. GSK is aware that all information disclosed to the GSK by the Prologic and all records, accounts, documents maintained by GSK are
confidential in nature and having regard to the sensitive nature of the information and records, specifically agrees to maintain integrity, secrecy
and confidentially of all the information and records, accounts in respect of the services in the same manner & degree of care as GSK would
ensure for its own confidential & sensitive information. GSK shall ensure that appropriate and suitable undertaking / agreements are obtained
and maintained from its
employees, agents and representatives as the case may be to ensure compliance with confidentiality obligations of GSK.
B. GSK shall hold the Confidential Information in confidence and shall exercise all reasonable diligence in ensuring that the Confidential
Information is not disclosed to third parties and will refrain from using the Confidential Information for any purpose whatsoever other than for
the purposes of this Agreement or for the purpose for which such information is supplied. GSK shall also ensure that confidential information,
directly or indirectly, is not disclosed without prior written consent of the Prologic.
C. In the event that GSK becomes legally compelled pursuant to any statutory or regulatory provision, court or arbitral decision, governmental
order requirements to disclose any of the Confidential Information, the compelled Party, as far as possible will provide the Prologic with prompt
written notice. In any case, the compelled Party will furnish only that portion of the Confidential Information which is legally required and will
exercise all reasonable efforts to obtain reliable assurance that confidential treatment will be accorded to the Confidential Information.
D. GSK specifically agrees that the confidentiality obligations of the GSK in terms of this agreement shall survive termination of this agreement.
E. GSK agrees that the products and services of other GST Service Providers will not be provided at the service outlets.
Neither GSK nor its employees, agents, representatives shall hold out or represent as agents of the Prologic or GSTN. Neither the GSK nor its
employees, representatives or agents of GSK shall be entitled to claim permanent absorption or any other claim or benefit against the Prologic
or the concerned departments at any point of time.
At no point of time, GSK or his agents, representatives, shall claim any kind of employment with Prologic.
GSK shall procure and maintain all necessary licenses permissions, approvals from the relevant authorities under the applicable laws
throughout the currency of this agreement.
GSK shall be solely liable & responsible for compliance of applicable Labour Laws in respect of its employees, agents, representatives in
particular Laws relating to terminal benefits such as Pension, Gratuity, Provident Fund, Bonus or other benefits to which they may be entitled
and the Prologic shall have no liability in this regard.
GSK hereby represents and warrants that it has full authority to enter into this Agreement and render the services as envisaged under this
agreement with the Prologic.
B. GSK shall be paid fees and commission subject to deduction of income thereon wherever required under the provisions of the Income Act by
the Prologic. The rates of the services and the commission shall be part of the “Rates for Services” and that shall be available to the GSK
partners on the CRM portal. The rates and commission structure shall keep on changing based on the market condition. The applicable rates
on any product shall be made known to the GSK Franchise Partners through email/CRM page update.
C. Fee structure and the commission for the partners shall be governed by the market conditions. However, for this agreement perspective, for
all the GST related services (GST registration, GST return filing, GST bookkeeping) the GSK commission shall be 50% of the service charges
from the customer. Any Change in Fees Structure will be intimated by exchange of Email and then implemented by Prologic. Any service added
later shall be visible on the CRM panel of the GSK and shall be communicated to the GSK via email/CRM update. The GSK shall be obliged to
offer such services to their customer at the said price and commission structure informed to the GSK time to time. All other taxes including
GST, wherever applicable, duties and other charges, which may be levied, shall be borne by the GSK and the Prologic shall not be liable for the
same.
D. All expenses, stamp duty and other charges expenses in connection with execution of this agreement shall be borne by GSK.
E. Payment of fees/commission shall be based on the centralized data of Prologic and it shall be final and binding on GSK.
B. GSK further undertakes to promptly notify the Prologic in writing any breach of obligation of the agreement by its employees or
representatives including confidentiality obligation and in such an event, the Prologic will in addition to and without prejudice to any other
available remedies be entitled to immediate equitable relief in a Court of competent jurisdiction to protect its interest including injunctive relief.
C. The GSK shall be directly and vicariously liable to indemnify the Prologic in case of any misuse of data/information of the Prologic by the
GSK or its agents, employees, representatives deliberate or otherwise and this includes against intangible/ reputation losses.
B. The Prologic shall have a right to terminate the agreement immediately by giving a notice in writing to GSK in the following eventualities:
I. If any Receiver/Liquidator is appointed in connection with the business of the GSK’s transfers substantial assets in favor of its creditors or
any orders / directions are issued by any Authority / Regulator which has the effect of suspension of the business of GSK.
II. If GSK applies to the Court or passes a resolution for voluntary declaration as an Insolvent person or business entity or any other creditor /
person files a petition for winding or dissolution of GSK.
III. If GSK , in the reasonable opinion of the Prologic is unable to pay its debts or discharge its liabilities in normal course of business.
IV. If GSK is unable to render the services up to the mark as envisaged under this agreement upon a reasonable assessment of the
circumstances by the Prologic which affect rendering of the services by GSK as envisaged under this agreement.
C. In the event of the termination of the agreement by the Prologic pursuant to clause 13.A hereinabove, GSK shall be liable and responsible to
return all records and information in its possession as envisaged under clause 13.B above.
E. In the event of termination of the Agreement or on the expiry of the term/ renewed term of this Agreement, the GSK shall render all
reasonable assistance and help to the Prologic and any new GSK engaged by the Prologic for the smooth switch over and continuity of the
Services or if so required by the Prologic take all necessary steps to bring the Services to a close in a prompt and orderly manner.
F. Poor performance, non-compliance of the requisite conditions, clauses, directions, any customer complaint against GSK etc. on the part of
GSK .
G. Upon termination or expiration of this Agreement, all rights and obligations of the Parties hereunder shall cease, except: (a) such rights and
obligations as may have accrued on the date of termination or expiration; (b) the obligation of confidentiality; and (c) any right which a Party
may have under the Application Law.
14. Arbitration
A. Any and all disputes, controversies and conflicts (“Disputes”) arising out of this Agreement or in connection with this Agreement or the
performance or non-performance of the rights and obligations set forth herein, or the breach, termination, invalidity or interpretation thereof
shall be referred for arbitration in terms of the Arbitration and Conciliation Act, 1996 (Arbitration Act) or any amendments thereof. Prior to
submitting the Disputes to arbitration the parties shall make all endeavors to settle the dispute/s through mutual negotiation and discussions.
In the event that the said dispute/s are not settled within 30 days of the arising thereof as evidenced through the first written communication
from any party notifying the other regarding the disputes, the same shall finally be settled and determined by arbitration as above.
B. The place of arbitration shall be at Noida and the language used in the arbitral proceedings shall be English. Arbitration shall be conducted
by a mutually appointed sole arbitrator. If the Parties are unable to agree upon a sole Arbitrator, each Party shall appoint one arbitrator and the
two arbitrators so appointed by the Parties shall appoint the third arbitrator, who shall be the Chairman of the Arbitral Tribunal.
C. The arbitral award shall be in writing and subject to the provisions of the Arbitration and Conciliation Act, 1996 Act shall be enforceable in
any court of competent jurisdiction.
D. Pending the submission to arbitration and thereafter, till the Arbitrator or the Arbitral Tribunal renders the award or decision, the Parties shall,
except in the event of termination of this Agreement or in the event of any interim order/award is granted under the afore stated Act, continue
to perform their obligations under this Agreement
B. The parties agree to submit to the jurisdiction of the appropriate court in India in connection with any dispute between the parties under the
agreement.
16. Notices
Any notice, invoice, approval, advice, report or any other communication required to be given under this Agreement shall be in writing and may
be given by delivering the same by hand or sending the same by prepaid registered mail, courier or e-mail to the relevant address sent forth
below or such other address as each Party may notify in writing to the other Party from time to time. Any such notice given as aforesaid shall
be deemed to be served or received at the time upon delivery (if delivered by hand/email) or upon actual receipt (if sent by Post/e- mail) or
fifteen (15) clear days after posting (if the addressee is outside the country of posting).
B. If the Force Majeure event continues unabated for an uninterrupted period of thirty (30) days, then the non- affected Party shall be entitled to
terminate this Agreement by notice in writing to the other Party, whereupon this Agreement shall stand terminated.
18. Miscellaneous
A. Any provision of this Agreement may be amended or waived, if, and only if such amendment or waiver is in writing and signed, in the case of
an amendment by each party, or in this case of a waiver, by the Party against whom the waiver is to be effective.
B. No failure or delay by any party in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or
partial exercise of any other right, power of privilege. The rights and remedies herein provided shall be cumulative and not exclusive of any
rights or remedies provided by law.
C. Unless otherwise provided herein, all notices or other communications under or in connection with this Agreement shall be given in writing
and may be sent by personal delivery or post or courier or e- mail. Any such notice or other communication will be deemed to be effective if
sent by personal delivery, when delivered, if sent by post, two days after being deposited in the post and if sent by courier, one day after being
deposited with the courier. The addresses referred should be the address of the party.
D. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior
written agreements, undertakings, understandings and negotiations, both written and oral, between the Parties with respect to the subject
matter of the Agreement. No representation, inducement, promise, understanding, condition or warranty not set forth herein has been made or
relied upon by any party hereto. However, the GSK is liable for all acts done or omissions and shall indemnify Prologic for any loss caused by
such acts or omissions by the GSK , its agents, employees, representatives since the date of commencement of GSK operations as per Prologic
records.
E. Neither this agreement nor any provision hereof is intended to confer upon any person/s other than the Parties to this Agreement any rights
or remedies hereunder.
F. The GSK shall execute and deliver such additional documents and perform such additional actions, as may be necessary, appropriate or
reasonably requested to carry out or evidence the transactions contemplated hereby.
G. The invalidity or unenforceability of any provisions of this Agreement in any jurisdiction shall not affect the validity, legality or enforceability
of the remainder of this Agreement in such jurisdiction or the validity, legality or enforceability of this Agreement, including any such provision,
in any other jurisdiction, it being intended that all rights and obligations of the Parties hereunder shall be enforceable to the fullest extent
permitted by law.
H. In case of any change in applicable laws in India that has an effect on the terms of this Agreement, the parties agree that the Agreement may
be reviewed, and if deemed necessary by the Parties, renegotiated in good faith.
I. The captions herein are included for convenience of reference only and shall be ignored in the construction or interpretation thereof.
J. The GSK shall not assign or transfer all or any of its rights, benefits or obligations under this Agreement without the approval of Prologic.
Prologic may, at any time, assign or transfer all or any of its rights, benefits and obligations under this Agreement.
K. The GSK agrees that they shall not use the logo, trademark, copy rights of other proprietary rights of the opposite party in any advertisement
or publicity materials or any other written communication with any other party, without the prior written consent of the Prologic.
L. This agreement shall not be construed as joint venture. Each party shall be responsible for all its obligations towards its respective
employees. No employee of any of the two parties shall claim to be employee of other party.
19. GOVERNING LAWS AND DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to any choice of law or conflict
of law provisions. The Parties consent to non- exclusive jurisdiction and venue in the courts of Noida, India. Any dispute arising in connection
with this Agreement shall be amicably settled in accordance with the laws of Arbitration of India.
IN WITNESS WHEREOF THE PARTIES HERETO HAVE HERE INTO SET THEIR HANDS AND SEAL ON THE DAY AND YEAR FIRST HERE IN ABOVE
WRITTEN
Document is digitally signed below and executed by and between – M/s PROLOGIC WEB SOLUTIONS PVT LTD & TAPAN GST SUBIDHA
KENDRA
Fee Summary
Annexure-A
This fee includes the cost of Franchise, Training, and CRM access for the period as prescribed in the agreement. This is non-refundable fee.
The GST services rendered at the Franchise store shall be commission based. The commission for services related to shall be as per the price
and commission rates put on the CRM portal for Franchise partners.
Incentive and referral schemes are as per the marketing schemes proposed time to time by Prologic. The same shall be notified to the GSK.