○ Lack of Emotional Intelligence

an bring down Group IQ

○ Professor MGK Menon used to

say that a single Indian Worker
matches or Exceeds the Skills of
his Japanese Counterpart; but
two indians Working together
are far less Productive than their
Japanese Counterparts

○ Studies have shown that

Efficiency of Work teams is
highly Correlated with their
Group IQ
Internal Social Harmony
Emotion is an affective state of
IQ alone cannot build group Consciousness in which Sorrow,
intelligence. IQ has no Fear, hate is experienced as
heartbeat. Emotional distinguished from Cognitive and
intelligence, on the other hand, Volitional States of
focuses like a laser beam what is Consciousness
important to us.
Emotions are intelligent.
Emotions can certainly be Emotions are what make us
harmful to governance, human. Emotions tell us what is
especially the emotions of valuable and important to us
hatred, greed, vengeance and and to others. They signal the
lust meaning of events. Emotions are
just as “cognitive” as other
perceptions. They serve as
○ Handle Conflicts effectively essential guides for humans to
○ De-personalize from the anger make rational choices. Emotions
Emotions
of others are a form of thinking as well as
○ Identify and abide by core a form of feeling. All thinking is
Values infused with the intelligence of
○ Understand and Empathize emotions. Without the guidance
with Others of emotions, one becomes
○ To enroll people into his/her irrational, detached from reality.
Vision
○ Manage Difficult or We now have conclusive
unreasonable persons in all biological evidence that
situations decision-making is neurologically
impossible without being
Without emotions we could not informed by emotions. Contrary
attach meaning to the word to the classical model, decision-
“interest” in the term “public making is arbitrary when it is
interest.” Organized society not infused with the intelligence
could not function without of emotions.
emotional intelligence.

§ Emotional intelligence is ○ It is an Indicator of the

registered through deep accomplishment in the
listening -- listening to oneself formation, maintenance and
and listening to others (Kramer enrichment of both Personal and
1995, 1999). People who are Professional relationship
high in emotional intelligence
know how to listen to their ○ Importance ::
What is EQ
emotions and regulate their § Physical and mental
intensity so they are not Health
hijacked by them § Relationship
management
§ Emotionally intelligent people § Conflict Resolution
are skilled at listening to a § Success
group’s emotional currents and Leadership
discerning the power
relationships. Emotionally Attributes of an Emotionally ○ In practical terms, this means
intelligent people can negotiate Intelligent administrator
being aware that emotions can
and resolve disagreements
drive our behavior and impact
people (positively and
§ Emotionally intelligent people negatively), and learning how to
can laugh at themselves. manage those emotions – both
Emotionally intelligence people our own and others – especially
know how to deploy their when we are under pressure
strengths and compensate for
their weaknesses
§ cognitive intelligence -the
§ Without the intelligent ability to think rationally, act in a
guidance of emotions, human purposeful way and manage
beings cannot respond to your environment. It’s your
situations very flexibly, take intellectual, analytical, logical
advantage of the right time and and rational skill set.
Psychologists identify various
right place, make sense of forms of intelligence
ambiguous or contradictory Social intelligence –the ability to
.Emotional intelligence incorpora
messages, recognize the understand and manage
tes at least two of them
importance of different elements situations which involve other
of a situation, find similarities people. It is your ability to be
between situations despite aware of yourself, to understand
differences that may separate yourself, to manage
them, draw distinctions between relationships and understand the
situations despite similarities emotional content of behaviour.
that may link them, synthesize
new concepts by taking old If we liken the mind to a high-
concepts and combining in new performance engine, then
ways, or develop ideas that are emotional intelligence would be
novel the oil that enables us to
maintain and manage ourselves
to perform to our full potential,"
Emotionally intelligent people
JCA says in its report, A Decade
act ethically and build trust
of Emotional Intelligence.
through integrity and reliability.
Emotionally intelligent people
admit their own mistakes and It is very important to
EI
learn from them understand that emotional
intelligence is not the opposite
of intelligence, it is not the
IAS officer BM Vijay Shankar triumph of heart over the head –
committed suicide by hanging it is the unique intersection of
himself from the ceiling of his both.”
house in Jayanagar in south
Bengaluru. Preliminary probe CEOs are hired for their intellect
revealed he was under and business expertise – and
depression and was attending fired for a lack of emotional
counselling sessions. He was intelligence.” Daniel Goleman
suspended after being arrested
for allegedly accepting bribes in
the I Monetary Advisory (IMA)
Ponzi case.

The suicide of Mr Mukesh

Pandey, a 2012 batch IAS
officer, is extremely unfortunate.

• Increasing regional,
economic and digital divide.
• Widespread application of
IT.
• Demand for improved
governance.

• Issues getting politicized

easily.

• Political Pressure and Civil Servants today face

Rampant Corruption. numerous problems in the work
environment such as:
• Decentralisation of
governance to grassroot levels
thereby increasing
responsibilities.
Emotional Intelligence
• EI/EQ is emotional
• Issues of globalisation, intelligence, which, as stated
migration, terrorism, above, is all about identifying
cybercrimes, information emotions in ourselves and
technology etc others, relating to others, and
communicating about our
○ It helps CS in :: feelings (Cherry, 2018a).
§ Achieve Amicable Envt
§ Improved behaviour and • IQ, on the other hand, is
performance of individual cognitive intelligence. This is the
§ Improvement of Org intelligence that people are
Performance generally most familiar with, as
it is the type that is most often
○ Numerous org like US Navy, referred to when the word
“intelligence” is used. It is also
US Air Force, Motorola, Johnson
the type that is most often
and Johnson, HPCL use EI to
Relevance for Civil servants measured through testing and
foster an Envt for Best
estimated through things like
Performance
grade-point average.
§ Greater Interpersonal Skills
§ Increased capacity to Handle • For a long time, IQ was
Changes, Pressure and Conflicts believed to be the ultimate
§ Ability to see Long term measure for success in careers
effects of One's actions and life in general, but there are
§ Being able to bounce back studies that show a direct
from Setbacks EI vs IQ relation between higher EQ and
§ Having greater Motivation, successful professionals.
Achievement Drive, Persistence It helps in
§ Ability to use Win-Win model • People with high EQ
for Negotiations generally achieve more, excel at
§ Enhance Group Dynamics In teamwork and service and take
terms of Cooperation, more initiative. Several
Collaboration and Building Bonds corporations and large
§ Ability to appreciate Diversity organizations have mandated EQ
§ Not prone to aggression tests during the hiring process,
and have coaching seminars on
emotional and social skills
To promote effective and
efficient governance, large
• Social and Emotional
stocks of social capital are
Learning (SEL) is gaining a lot of
needed to fill the gaps of
popularity not only with
mistrust in every ministry, in
professionals, but also among
every department, in every
students.
office, and in every nook and
cranny in administrative space.
• IQ tests are used most in
the field of education and
§ Economists have compiled 30 psychology. IQ tests are
years of multivariate statistical standardized to recognize highly
analysis to demonstrate that capable/gifted individuals as well
earnings from social capital help as individuals who need special
lift trust in governance (Putnam, assistance in the classroom.
1999). Likewise, psychologists § Trust is essential for
have compiled 30 years of Governance
multivariate statistical analysis ○ Perceiving Emotion-
to demonstrate that the level of
social capital in any human ○ Reasoning Emotions- using
system is dependent on its Emotions to Promote Thinking.
collective level of emotional Emotions help Prioritize what we
intelligence (Goleman, 1997). pay attention and React to

When public administrators fail ○ Understanding Emotion-

to invest in social capital, they Mayor and Salovey Ability Model
Understanding the cause of
lose legitimacy, add to cynicism, Emotion
and reduce the willingness of
citizens, businesses and interest ○ Managing Emotions-
groups to bear the costs of Regulating Emotions,
painful reforms. Responding Appropriately and
responding to Emotions of
Others
○ Recruitment
○ Performance Prediction
Being Self-Aware
○ Negotiation
○ Performance management ○ Managing Emotions
○ Peer Relationship
○ Having self-Motivation- ability
People express themselves to marshal our Emotions to
openly and respectfully without achieve a Goal
fear of offending coworkers Domain of EI by Goleman
○ Recognizing the Emotions of
Resilience is evident when new Others- Capacity for Empathy
initiatives are introduced.
Handling Relationships -
Flexibility is present. interpersonal effectiveness is
dependent on our ability to
Employees spend time together manage Emotions of Others
outside of work.

Freedom of creativity is § Emotional Self-awareness

celebrated and consistent. Models Self-Awareness
Self-Confidence
Employees will find a
compassionate ear when Self-Control
needed, as we all have bad
days. § Trustworthiness

Nearly 90% of top performers Conscientiousness

have a higher level of emotional Self-management
intelligence. § Adaptability
Using EI at Workplace
Emotional intelligence accounts § Achievement Orientation
for 90% of career advancements
when IQ and technical skills are § Initiative
roughly similar.
§ Empathy
Emotional intelligence is
responsible for 58% of your job Goleman's EI Competencies Social Awareness § Organizational Awareness
performance.
§ Service Orientation
People with high emotional
intelligence make $29,000 more, Influence
on average, than their Kerry Goyette author of “The
counterparts. Non-Obvious Guide to Emotional § Leadership
Intelligence.”
Almost 85% of your financial § Developing Others
success is due to skills in human
engineering, personality, and § Communication
ability to communicate, Social Skills
negotiate and lead. Only 15% of § Change Catalyst
your financial success is due to
technical ability. § Conflict management

§ Building Bonds
Most people would rather do
business with a person they like Teamwork and Collaboration
and trust than someone they
don’t, even if the person they
don’t trust is offering a better
product at a lower price.

○ Job Satisfaction- individual

with high EI Experience high Job
Satisfaction
○ Organizational Commitment-
Optimistic. Focus on resolution
EI and Work Attitude
rather than blame game
○ Work-family Conflict
○ Job Performance- use of EI
enhance Cognitive Processing
and Decision making