SUBURBAN

WATER HEATERS

SERVICE MANUAL

DIRECT SPARK IGNITION

AND
GAS AND ELECTRIC

S
SUBURBAN MANUFACTURING COMPANY
Post Office Box 399
Dayton, Tennessee 37321

Form No. 289

8-96

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 SUBURBANWATERHEATERS

I. Suburban Manufacturing presents this Service Education Program to better assist technicians in
understanding our water heaters.

Our portion of this program will be approximately four hours, in which time we will discuss four major
areas: 1) Model NumberIGeneral Operating Instructions, 2) Water Heater Overall Construction, 3) Gas
and Electric Units. 4) Direct Spark Ignition Units.

Also discussed will be:

1) VoltageIGas Pressure 4) Warranty

2) Gas Leaks 5) Basic Troubleshooting
3) PilotIBurner Adjustments 6) Helpful Service Hints

If you have any additional questions, feel free to ask.

Each section will begin with a series of questions that will be answered and should provide you with the
ability to make a quick and accurate diagnosis and repair.

A. Distribution Centers:

Suburban Manufacturing Company In Canada:

676 Broadway Street
Dayton, TN 37321 G.L. Products Limited
Phone: 423-775-2131 1030 - 8th Line
Fax: 423-775-7015 Post Office Box 760
Oakville, Ontario
Suburban Manufacturing Company CANADA L6J 5C4
55712 County Road 15 South Phone: 416-845-7558
Elkhart, IN 46516 Fax: 416-845-7875
Phone: 219-294-5618
Fax: 219-293-1685 Greg Lund Products Ltd.
4025 - 9th Street SE
Calgary, Alberta
CANADA T2H 2G7
Phone: 905-243-2792

B. Necessary tools and equipment to service Suburban Pilot and DSI Water Heaters:

Manometers or U-Tube Open End Wrench

Millivolt Tester Phillips Screwdriver
Voltmeter Flat Head Screwdriver
Circuit Board Tester-#Sf30 LP Leak Test Liquid
Gas Thermostat Wrench Pliers
Nut Drivers

C. Model Numbers Listing

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 Suburban RV Water Heaters
Model Nom. BTU/h Shipping
Number Gals. Input Height Width m t h Weight
Standard Pilot
SW3P 3 9000 12 11/16" 12 11/16" 16 118" 30
Super Performance Pilot
SW6P 6 12000 12 11/16" 12 11/16" 19 3/16" 37
SWl OP 10 12000 16 7/32" 16 7/32" 20 112" 48
Super Performance Pilot with Reignltor
SW6PR 6 12000 1211/16" 12 11/16" 19 3/16" 37
SWlOPR 10 12000 16 7132" 16 7/32" 20 112" 48
Super Performance Comblnatlon Electrlc and Pilot
SW6PE 6 12000 1211/16" 12 11/16' 19 3/16" 37
SWl OPE 10 12000 16 7/32" 16 7/32" 20 112" 48
Super Performance Comblnatlon Electric and Pilot with Reignttor
SW6PER 6 12000 12 11/16" 12 11/16" 19 3/16" 37
SWlOPER 10 12000 16 7/32" 16 7/32" 20 112" 49
-- -

Direct Spark ignition

SW6D 6 12000 1211116" 12 11/16" 19 3/16" 35
SWl OD 10 12000 16 7/32" 16 7/32" 20 112" 49

Electric and Direct Spark Ignition

SW6DE 6 12000 1211116" 12 11/16" 19 3/16" 37
SWIODE 10 12000 16 7132" 16 7/32" 20 112" 50

Electrlc and Direct Spark Ignition with Motor Aid

SW6DEM 6 12000 1211116" 12 11/16" 19 3/16" 39
SWlODEM 10 12000 16 7/32" 16 7/32" 20 112" 60
Accessories Description
520790 Reignitor Kit (Can be field installed on any SW6 Pilot Model afler Serial #!I53401 118
and any SW10 Pilot Model after Serial #953601021)
520773 Reignitor Kit (Can be field installed on any SW Pilot Model)
6261ACW Door, Colonial White, SW Model, Radius Corner, 3 and 6 Gallon
697205 Door, Colonial White, V Model, Radius Corner, 3,6 and 8 Gallon
690578 Door, Colonial White, V Model, Square Corner, 3,6 and 8 Gallon
520781 Kit to install present V Model Radius Comer Door to SW6 Water Heater

Door, Colonial White. SW Model, Flush Mount, 3 and 6 Gallon

Door, Colonial White. V Model, Flush Mount, 6 Gallon
Kit to install present V Model Flush Mount Door to SW6 Water Heater

Door, Colonial White, V Model, Radius Corner, 10 Gallon

Door. Colonial White, V Model. Square Corner. 10 Gallon

Door, Colonial White, SW Model, Flush Mount, 10 Gallon

Door Kit (6 Gallon Aluminum Tank Replacement Kit)

I
Specificationsare subject to change without nolice.

WATER HEATERS AND DOORS ARE SOLD SEPARATELY

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 II. General Operating Instructions

A. Lighting lnstructions
Gas and Electric - Read all safety informationfirst. Turn gas cock clockwise to "OFF" position and
temperature indicator to the lowest setting. Turn off all electric power to the appliance. Wait 5
minutes for gas to clear the area. Turn gas cock counterclockwise to "pilot" position, press reset
button and light pilot, hold down until pilot remains lit. Turn gas cock counterclockwise to "ON"
position. If pilot goes out, repeat above procedure. On initial start-up, this may take several times
to purge the air from gas lines. Turn on all electrical power if combination electriclgas, and set
temperature dial to desired setting.
Gas and Electric With Reianitor - Place reignitor control in "OFF position. Turn gas cock clockwise
to "OFF" position, and temperature indicator to lowest setting. Turn off all electric power to appliance
and wait 5 minutes for gas to clear. Turn gas supply and electrical power to appliance on. Turn gas
cock counterclockwise to "pilot" position, press reset button and switch the electric reignitor module
to "ON" position. Spark will start between electrode tip and pilot hood. When pilot lights, the spark
will stop. Continue depressing reset button for approximately 1 minute or until light remains lit. On
initial start-up, it may take several times to purge air from lines. Turn gas cock counterclockwise to
"ON" position and set temperature dial to desired location.
When reignitor switch is in the "ON" position, it will operate automatically when the pilot flame is
extinguished. When the vehicle is to be stored or the LP supply is to be turned off, be sure to turn the
reignitor control switch to the "OFF" position. This will prevent the battery from being discharged (the
reignitor will continue sparking). The reignitor has an alarm that will sound when the pilot is
extinguished or the LP supply is turned off.

Direct Spark lunition - Read all safety information provided. Turn off all electrical power to the
appliance. Turn off gas supply and wait 5 minutes for gas to clear the area. Turn on gas and
electrical supply to the appliance. Turn switch to "ON" position, there will be a 15-second purge
before spark. If lockout occurs before main burner lights, turn switch to "OFF" position, wait 5
seconds and turn switch to "ON" position. This will restart the ignition cycle again. On the initial start-
up, it may require several ignition cycles to purge all the air from the gas lines.
B. VoltagelGas Pressure Requirements
The DSI water heater must have an acceptable DC-voltage range to function properly. An adequate
voltage range would be between 10.5 volts DC and 13.5 volts. This voltage must be supplied directly
from the battery or from the power converter wired in parallel with the battery.
The LP system working pressure should be 11" of water column (WC). When testing the pressure
of the system, at least'one other gas appliance needs to be in full operation to get accurate results.
Check pressure with manometer at unit and pressure coming through orifice to get correct reading.
Adjust accordingly. Do not overfill the propane tanks. The minimum working pressure is 11" WC,
while the maximum is 14" WC.
-
C. Safety Gas Leak Check
A leak in the LP gas system is a critical area that involves checking for and then repairing the leak.
Most leaks occur when the system is open for service and improperly resealed, when LP tanks are
filled, or when appliances are installed. One way to check for leaks is to use a pressure gauge and
simply pressurize the system and turn off the gas valve. If pressure drops, find the leak and correct
it. A liquid leak solution can be applied to any fitting that was opened. Do not use a soap solution
with ammonia, as it is corrosive to brass. Also the electronic gas sniffer is a must for finding leaks in
hard-to-reach pla.ces.

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 Ill. Water Heater Overall Construction

A. Glass-lined Tank
The steel, glass-lined tanks provide long life under varying water conditions. This same construction
is what is used for more than 7 million residential water heaters sold annually. The baked-on enamel
process reaches temperatures in excess of 1600°F. Three (3) year tank warranty, replaceable anode
rod, high output, fast recovery, gas connection supplied, foam jacket on all gaslelectric models.
-
B. Anode Protection Water Heater
Each Suburban water heater is equipped with a replaceable anode rod. The sacrificial anode
equalizes aggressive water action providing cathodic protection for the tank. The anode rod is a very
important factor in tank life and should only be removed for inspection of draining. Replacement of
the anode rod is recommended when consumption or weight loss is greater than 75%. With regular
inspection and replacement of the anode (part number 231419), tank life can be greatly extended.
Frequency of anode replacement will vary depending on the water conditions and usage.
C. Temperature and Pressure Valve
Temperature and pressure relief valves will normally drip during heating cycles. In a closed system,
a liquid will expand when heated and cause a rise in temperature and pressure. How much is
excessive and why only sometimes? Here are six basic reasons:
1. The temperature and pressure of incoming water.
2. The cleanliness of the thermostat or "probe" position of valve.
3. The pressure setting of relief valve (150 PSI).
4. Age and condition of the spring assembly inside valve.
5. The temperature setting of preset or manual thermostat.
6. The evaluation and atmospheric pressure at which the heater is used.
D. WinterizationIFlushing Instructions
. .. If the RV is to be stored during winter months, the water heater must be drained to prevent damage
from freezing. The followina steps can be followed to do this:
1. Turn off power and gas.
2. Turn off pressure pump or your water hook-up source.
3. Open both hot and cold water faucets.
4. Open drain on water heater.
5. Follow RV manufacturer's instructions for draining entire water system.
E. Odor from Hot Water System
Odor from the hot water system is not a service problem, and many water supplies contain sufficient
amounts of sulphur to produce an odor. The odor is similar to rotten eggs and is often referred to as
sulphur water. It is not harmful - only unpleasant to smell. Sulphur water can be caused by a
chemical action or by bacteria. The solution to eliminate is heavy chlorination of the water system.
Add about six ounces of heavy chlorine (common household liquid bleach) to each ten gallons in the
water tank. Then run the heavy chlorinated water through~utthe system, opening each faucet one
at a time until you smell the chlorine. Let the RV sit for a few days and the chlorine should take care
of the problem. Then you'll need to take care of the chlorine. You may consider adding a filtering
system that removes chlorine and prevents sulphur water.

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 IV. Gas and Electric Units

A. Gas Control System

1. pilot Adjustment

a) Pilot will not come on:

1) Possible malfunction of the bottle gas regulator. Gas pressure should be 11" WC. Test and
adjust at regulator.
2) Clogged pilot orifice - clean or replace.
3) Gas control defective; no gas flow - remove and replace.

b) Pilot will not stav on:

1) Improper pilot flame; should be a blue or orange-blue flame.
2) Obstructed pilot orifice - clean or replace.
3) Loose or weak thermocouple. Thermocouple can be checked with voltmeter, checking
millivolts when flame is present. If loose, tighten; if defective, replace.
4) A defective E.C.O. switch or magnet in gas control - disconnect thermocouple from gas
control. Check for continuity between control housing and center of thermocouple fitting (do
not touch the threaded portion with probe). If no continuity, replace the gas control.

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 A. Gas Control System (continued)

2. Burner Adjustment

a) Erratic main burner flame s~utterinavellow:

1) Incorrect gas pressure - check for correct gas pressure coming through main burner orifice;
should be 11" WC.
2) Check for blockage or obstruction in main burner orifice. Remove and clean with alcohol
and compressed air. Do not enlarge orifice hole. Clean main burner if necessary.
3) Misalignment of main burner - check for correct alignment.
4) Burner flashback - check main burner orifice. Must be properly seated into main burner -
(straight in line with tube).
5 ) Sooting - can be caused by thermostat not shutting off completely or other obstructions or
blockage in flue box.

b) Main burner will not ianite:

1) Incorrect gas pressure - check for correct gas pressure coming through main burner orifice;
should be 11" WC.
2) Main burner orifice could be blocked - remove and clean with alcohol or compressed air. Do
not enlarge orifice hole.
3) Lint or dirt in burner tube - clean burner tube.
4) Gas control valve defective - no gas flow through valve. Remove and replace.

UNITROL CONTROL

A-BURNER TUBE
B-AIR SHUTTER
C-GAS COCK
D-RESET BUTTON
E-PILOT ADJUSTMENT
F-TEMPERTURE
INDICATOR
G-SPRING

SIT CONTROL

P
?

A-GAS COCK
B-TEMPERTURE
INDICATOR
C-PILOT ADJUSTMENT
D-BURNER TUBE

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 A. Gas Control System (continued)

3. Temperature Adjustment

a) Water too hot:

1) Thermostat set too high. Adjust temperature to lower selection accordingly.
2) Check Orifice size, check gas pressure.

b) Not enouah hot water:

1) Thermostat set too low. Adjust temperature to higher selection.
I
2 Misalignment of main burner - adjust and realign elbow on burner tube.
3 Obstruction in main burner or air intake - clean accordingly.
4) Main burner orifice too small or clogged - remove and clean or replace.
5) Thermostat gas control out of calibration - replace.

B. Gas Ignition System

1. Reignitor
A reignitor eliminates the need for matches to light the pilot. It will maintain a pilot flame under
windy conditions, and has an alarm which willsound when the pilot flame is extinguished or if the
LP gas supply is turned off. It is available on all pilot models. A reignitor can be field installed.

2. Installation and Operation

See Field Instructions for Reignitor Control.

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 C. Electric System

1. Electric Thermostat And Element

Electric water heaters are designed to operate with a minimum amount of service problems. The
most common trouble with electric water heaters results from energizing the heater before it is
filled with water.

Check the followina items:

a) Check the circuit breaker in the coach to make sure it has not tripped.
b) Check for 120-volt AC to the ONIOFF switch (lower left hand corner of the control pan) on
gadelectric water heater. If voltage is present on one side of the switch and the heater still doesn't
work, replace switch.
c) Press the reset button on the heater. Located in the control pan.
d) If, after pressing the reset button and turning the power back on, the heater still fails to operate,
turn off the power and check all wire connections.
e) After the first four steps have been followed, the heating element should be checked for
continuity with a voltmeter or other testing device. If defective, replace the element.
If the water heater becomes too hot and activates the reset control, push the reset switch pad.
In cases, where the water is too hot and the high limit control is not shutting off the heater, it is
possible that the thermostat is loose from its bracket and is not being held tightly against the tank.

WIRING DIAGRAM (120 VAC)

"V" Model SW Model

--

ROBERTSHAW

n
THERMOSTAT ONLY

If any of the
origlnal wire as
supplied with th
heater must be
replaced. It must
be replaced with
14 GA. 105 C
Ire or Rs
equbalent

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 V. Direct Spark Ignition

A. Understanding the Operating System

,
The direct spark ignition water heater must not only have the correct gas pressure but a DC voltage
range between 10.5 volts DC and 13.5 volts. This voltage should be supplied directly from the battery
or from the "filtered" circuit of a converter. On a call for heat, voltage is applied to the ignitor across
terminals 1 (power) and 6 (ground) of the input connector. A high voltage spark is then generated
from the spark electrode to ground. Simultaneously, the gas valve is energized. At the start of each
heating cycle, there is a 15 second purge followed by a 6.8 second trial for ignition. Sparking ceases
as soon as a constant flame is present. Once the flame is established, sparking will cease and the
"flame rod" will provide flame monitoring for the remainder of the heat cycle. If the flame is
extinguished during the cycle, it will spark automatically in an attempt to re-establish the flame. If
lockout occurs, the valve closes, turning on the red light in the ONIOFF switch.

SW WIRING DIAGRAM

T
12 UDC. ONLY
IFANY OF THE ORIGINAL WIRE AS SUWLI ED WITH THE WTER
HEATER MUST BE REPLACED, IT MUST BE REPLACED WITH 18
G4,105' C MAE OR ITS EQUIVALENT.
MODULE 10

Switch & Light Plate

Part #232229

"V" MODEL WIRING DIAGRAM

12 VOLT DC - WIRING DIAGRAM

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 APPLICATION NOTE
FLAME CURRENT MEASUREMENT

Local Flame Sensina (Sinale S ~ a r kand Sense)

With power off, connect a DC microammeter (D'Arsonval movement type) as shown in the diagram below.
(The meter should be protected from high voltage surges which could damage the meter movement. A 1.5pF
200 volt film capacitor across the meter terminals or lead wires will provide adequate protection.) The lead
wires and terminals must be isolated from other surfaces to prevent the,H.V. signal from arcing to ground
during the trial-for-ignition period.
Apply power. Once the flame is established and the sparks shut off, a flame sense current of 1.5pA DC
minimum is required for proper operation.

CAUTION: Due to possible conditions, do not touch the microammeter or lead wires during the flame sense
test. Always remove power before any adjustments.

Local Flame Sensing (Single Spark and Sense)

Remote Flame Sensinq

With power off, remove the sense wire from the electrode terminal and install a DC microammeter in series
with the electrode terminal and sense wire, as shown in the diagram below.
Apply power. Once flame is established, a flame sense current of 1.5pA DC minimum is required for proper
operation.
When Remote Flame Sensing is used, it is not necessary to employ the 1.5pF protection capacitor across the
meter. However, since it does not affect the performance of the microammeter, it may remain in place at all
times.

Remote Flame Sensing

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 B. Diagnosis and Repair
1. Flashback in Burner Tube
a) Incorrect gas pressure. Gas pressure should be 11" WC.
b) Misalignment of burner tube. Burner orifice should be positioned down the center. Burner
should be aligned with gas valve.

SW Series Burner and Electrode Diagram

---_

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 B. Diagnosis and Repair (continued)

2. Thermostat Failure and ECO Switches

Suburban's direct spark ignition water heaters have a preset thermostat of 130°F that is non-
adjustable. It is also equipped with a high temperature limit (E.C.O.) as a cut-off device.
Temperatures above 180°F will cause manual reset button to trip, shutting down the main burner.
To activate the burner, the water temperature must be below 100°F, push the reset button to
reactivate the burner. Make sure the thermostat bracket is holding both switches tight against the
water heater to ensure that both of them sense correctly. Check all wire terminals and voltage
through the E.C.O. and thermostat.

THERMOSTAT AND MANUAL RESET

MODEL "V" SERIES UNITS

THERMOSTAT AND MANUAL RESET THERMOSTAT AND MANUAL RESET

Models: SWGD, SWGDE, AND SWGDM Models: SWGPE, SWGPER, SWGDE

RESET

12 VDC T-STAT 120 VAC T-STAT

HI-LIMIT HI-LIMIT

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 B. Diagnosis and Repair (continued)

3. The Electrode Assembly

Positioning of the electrode assembly is very important. The gap between spark and ground should
be 118" (see diagram below). The spark and ground probe should not be grounded to the flame
spreader or any other metal object in the combustion chamber. The sensing probe relays to the
circuit board a signal that a flame is present. This signal is a small DC current which can be
measured directly with a 0 to 50 microamp meter. Although the minimum flame current necessary
to keep the ignitor from going into lockout is 1.5 microamps, the meter readings should be 3.0
microamps or higher.
To measure flame current, first shut off the power to the system and then remove the flame sensing
lead wire from the electrode terminal and insert the microamp meter in series with the sensor
electrode and ground. "Plus" terminal of meter to component board and "negative" terminal to sensing
electrode. Energize the ignitor. If microamps too small, check the following:
a) Check for correct input polarity. Terminal 1 should be "hot" (12 volts DC) with respect to ground.
Terminal 6 is neutral, or zero voltage, with respect to ground.
b) Improper grounding - if a flame is present during the trial for ignition period but the system shuts
down, make sure the burner is properly grounded. If not, the system will go into lockout.
c) Check the electrode ceramic for cracks or carbon. Make sure the electrode is free form carbon
deposits and is not corroded or pitted.
d) Check electrode leads for corrosion at the terminals. If there is corrosion, clean it off.
e) Check the sensor wire continuity. If defective, replace it.
f) Re-positionthe electrode assembly and check the spark gap. If the gap is too wide, damage to the
ignitor can result.

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 3. The Electrode Assembly (continued)
If no s ~ a r kis Dresent, check the followina:
a) Check for voltage to the circuit board. Terminal 1 should have voltage. If no voltage, clean wire
connections at circuit board with pencil eraser.
b) If still no voltage, check voltage through E.C.O. and thermostat. Make sure there are good
connections and voltage present. If voltage is present on one side but not the others, replace
thermostat or E.C.O.
c) If voltage is present through E.C.O. and thermostat to the module board, and no sparking occurs,
replace the circuit board.
d) After replacing the circuit board, if there is still no spark, check the high voltage wire for cracks or
breaks, and replace if necessary.

4. Gas Valve Malfunction

With power supplied to ignitor, sparking should occur and the gas valve should open simultaneously.
If sparkina occurs but the valve does not oDen, check the followinq
a) Place a voltameter between terminal 4 on the input connector and ground (or across the valve).
Recycle the ignitor by turning the ONIOff switch to "off" for 5 seconds and then back on to determine
if voltage is present at the valve.
b) If voltage is present and the valve still does not open, remove wires from valve terminals and retest
the valve on a known voltage source. If valve still does not function, it should be replaced.
c) Check the circuit board connector for good connections.
d) If voltage is not present at terminals 4 and 6 or at the valve, replace the circuit board.

5. Circuit Board Failure

a) Check for the correct voltage (between 10.5 volts and 13.5 volts DC). Excessive voltage will
damage the circuit board.
b) Check spark gap. If the gap is too wide and arcing to ground, damage can occur to the circuit
board.

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 LIMITED WARRANTY
SUBURBAN RECREATIONAL VEHICLE WATER HEATER

LIMITED ONE YEAR WARRANTY

This Suburban product is warranted to the original purchaser to be free from defects in material and workmanship under normal use and
maintenance for a period of one year from date of purchase whether or not actual use begins on that date. It is the responsibility of the
consumerlowner to establish the warranty period. Suburban does not use warranty registration cards for its standard warranty. You are required
to furnish proof of purchase date through a Bill of Sale or other payment record.
Suburban will replace any parts that are found defective within the first year and will pay a warranty service allowance directly to the authorized
Suburban Service Center at rates mutually agreed upon between Suburban and its authorized service centers. Replacement parts will be shipped
FOB the shipping point within the Continental United States, Alaska and Canada to authorized service centers performing such repairs. All freight,
shipping and delivery costs shall be the responsibility of the owner. The exchanged part or unit will be warranted for only the unexpired portion of
the original warranty. Before havina warrantv re~airsmade, confirm that the service aclencv is an authorized service center for Suburban. DO NOT
PAY THE SERVICE AGENCY FOR WARRANTY REPAIRS; SUCH PAYMENTS WlLL NOT BE REIMBURSED.
Suburban reserves the right to examine the alleged defect in the water heater or component parts, and it is the owner's obligation to return the water
heater andlor component parts to Suburban or ~ t representative.
s When returning a water heater, it must include all component parts and the serial
number plate. Returned component parts must be lndlv~duallytagged and identified with the water heater's model number, serial number and date
of installation.
For warranty service, the ownerluser should contact the nearest authorized Suburban Service Center, advising them of the model and serial
numbers (located on the water heater) and the nature of the defect. Transportation of the unit to and from the Service Center andlor travel expenses
of the Service Center to your location is the responsibility of the ownerluser. A listing of authorized Service Centers is included in the owner's packet
supplied with the water heater and a current listing may be obtained from Suburban. If you cannot locate an authorized service center locally, the
service agency chosen to perform warranty repairs must contact our Service Department at 423-775-2131 for authorization. Unauthorized repairs
made will not be paid by Suburban.
LIMITED THREE YEAR WARRANTY ON TANK
The inner tank is further warranted to be free from defects.in material and workmanship for three years from the date of original purchase. A
replacement water heater will be provided under the same conditions as stated in the one year warranty EXCEPT no labor reimbursement will be
provided.
LIMITATION OF WARRANTIES
ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY) ARE HEREBY LIMITED IN DURATION TO THE
PERIOD FOR WHICH EACH LIMITED WARRANTY IS GIVEN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THlS WARRANTY
ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER OR OTHER PERSON
WHOMSOEVER.
SUBURBAN WlLL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation, operating and service instructions owner's manual including cleaning of component parts
and cleaning or replacement of the burner orifice. Any water damage arising, directly or indirectly, from any defect in the water heater or component
parts or from its use.
2. Initial checkouts and subsequent checkouts which indicate the water heater is operating properly, or diagnosis without repair.
3. Damage or repairs required as a consequence of faulty or incorrect installation or application not in conformance with Suburban instructions.
4. Failure to start and/or operate due to loose or disconnected wires; water or dirt in controls, fuel lines and gas tanks; improper gas pressure: low
voltage.
5. Cleaning or adjustment of components: electrode, burner tube, pilot and thermocouple.
6. Costs incurred in gaining access to the water heater.
7. Parts or accessories not supplied by Suburban.
8. Freight charges incurred from parts replacements.
9. Damage or repairs needed as a consequence of any misapplication, abuse, unreasonable use, unauthorized alteration, improper service,
improper operation or failure to provide reasonable and necessary maintenance.
10. Suburban products whose serial number has been altered, defaced or removed.
11. Suburban products installed or warranty claims originating outside the Continental U.S.A.. Alaska, Hawaii and Canada.
12. Damage as a result of floods, winds. lightning, accidents, corrosive atmosphere or other conditions beyond the control of Suburban.
13. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY, ECONOMIC OR COMMERCIAL DAMAGE OF ANY NATURE
WHATSOEVER. Some states do not allow the exclusion of incidental or consequential damages, so the above lim~tationmay not apply to you.
NO REPRESENTATIVE, DEALER OR OTHER PERSON IS AUTHORIZED TO ASSUME FOR SUBURBAN MANUFACTURING COMPANY ANY
ADDITIONAL, DIFFERENT OR OTHER LIABILITY IN CONNECTION WITH THE SALE OF THlS SUBURBAN PRODUCT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
IF YOU HAVE A PRODUCT PROBLEM
FIRST:
If your RV has its original water heater and is still under the RV manufacturer's warranty, follow the steps described in your RV owner's manual.
SECOND:
Contact a conveniently located authorized Suburban Service Center. A list of such service centers is enclosed with Suburban's Installation,
Operating and Service Instructionsbook. Describe to them the nature of your problem, make an appointment, if necessary, and provide for delivery
of the water heater to the selected service center.
THIRD:
Contact: Suburban Manufacturing Company
Customer Service Department
Post Office Box 399
Dayton. Tennessee 37321
(423) 775-213 1

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 TROUBLE SHOOTING GUIDE
SUBURBAN MODELS WATER HEATER
PILOT IGNITION SECTION

to pilot position. Press Reset Check Gas Pressure should be Check LP supply and Vehicle
Button and light, hod down Pilot reset 11" W. C. Regulator
for 30 seconds.

Yes
T

Pilot Flame not enveloping tip Check for clog ed ilot orifice or
of thermocouple adjust 8101Flame

Yes
v

T Check thermocouple connection Tighten-Finger tight plus 114 turn

for tightness at control

Yes Yes
v

Check Thermocouple output. should Replace Thermocouple

be 16-21 Millivolt

Yes
T

Check ECO on Thermostat Control -No-. Replace Gas Control I

Main Burner Flame
1 Check for restriction in Burner
Orifice, Burner Flue. Exhaust
and Burner Tube
Orifice and Burner

Yes
Check Burner alignment

Yes
I Align Burner Tube with Manifold
1
c
T

Remove and replace Gas Control

pressure, less than 11" W.C.

required, Burner flame remains on Temperature selection knob set too Readjust to lower or higher
until desired temperature is Setting accordingly
reached

T Yes

T v

Yes T

. The Gas control is out of

calibration
I Replace Gas Control

Temperature sufficient, Burner

cycles Off System OK

Note: You should check or replace Note: Odor from the water system
the Anode Rod annually can be caused by not servicing your
Note: Some external weeping of Anode, or sulphur water can be
popoff valve is normal to allow for caused by a chem~calactlon or by
expansion of the water. Bacter~aso vou may flush your tank
w~tha Cloroi m~xtuieto r~dsrnells
Please see you: Owners Manual

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 TROUBLE SHOOTING GUIDE
SUBURBAN MODEL SW6 WATER HEATER
SPARK IGNITION SECTION

Turn switch on. Thermostat calls Check 12dvc Power input to the
for heat OnIOff Switch

Yes
T

Yes

Yes
I
I
Check for l2vdc on Red Wire at the
Module Board
I
1
-No-- Check connections and wires to
Module

Red Light on Switch appears for Replace Switch

12-18 seconds

Yes

r
T

Light Switch remains on and the Does the Water Heater light Check System Gas Pressure should
Burner did not light be 11" WC

. Yes

1 Check the Electrode Wire and

connect~ons,the gap should be 118"

Yes
If no spark at Electrode replace
the Module

Check for 12vdc at Gas Valve -Yes-- valve tap or for a restriction at
the Burner or Orifice

Yes

Did the Gas Valve open Replace the Gas Valve

The light goes off and the Burner -No-. alignment. The flame should be
remains on Hard blue.
electrode.
I J

Yes
T

Water heats to approx. 140 degrees Check to be sure that the

and shuts off thermostat is light against the to clean mounting area

Yes
T

1 System OK

Note: Some external weeping may

occur at the T8P (Temperature
Pressure Relief) to allow for water
expansion when heated
Note: You should check or replace
the Anode rod annually
Note: Odor from the water system can
be caused by not sewing your Anode,
or sulphur water can be caused by a
chemical action or by Bacteria so you
may flush your tank with a Clorox
mixture to rid smells. Please see
your Owners Manual.

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 TROUBLE SHOOTING GUIDE
SUBURBAN MODELS VDSl WATER HEATERS
SPARK IGNITION SECTION

Turn Switch to 'On" Position. Check for 12vdc across terminal #2 & Check 12vdc Power. Replace switch.
Thermostat calls for heat 6 on switch

Yes
T

Check 12vdc thru ECO Limit Switch Check Manual Reset Button. If not
operable replace Llm~tSw~tch

Yes
T Check Thermostat for 12vdc on both Replace Thermostat Switch
sides of Switch

Check for 12vdc on Red Wire at Check connections and wires

Module Board leading to the Module

Yes
T

Red light on Iswitch Appears for Check for 12vdc on Terminal #4 at Replace Light Switch

Yes
T

Light Switch remains on and Burner

did not lite
Does Water Heater light

Yes
I Check System Gas Pressure should
be 11" W.C.

Module

Yes
T

Yes Replace the Gas Valve

T Yes
T

I Did the Gas Valve Open Valve Ta or for a restriction

burner or 8rifice. or replace the
Gas Valve

I
The light switch goes off and the
Burner remains on
1 I
I I -No--
If Flame appears and then oes out
check for proper Flame probe
adjustment. Check flame contact
to electrode
Make sure the Burner and Manifold
Tubes are aligned correctly and
Air Shuner is set. Flame should
be hard blue.

Yes
T

and shuts off thermostat is tight against the clean mounting area
tank and covered with ~nsulation

Yes
T

Note: External weeping of popoff Note: You should check or replace Note: Odor from the water system
valve is normal to allow for the Anode Rod annually can be caused by not s e ~ i c ~ nyour
g
expansion of the water Anode or sulphur water can be
caused by a chem~calactlon or by
bactcrla so vou mav flush vour tank
with a Clorox mixtuie to rid smells.
Please see your Owners Manual.

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 TROUBLE SHOOTING GUIDE
SUBURBAN MODEL WATER HEATER
ELECTRIC ELEMENT SECTION

.
.
Yes

Water heats t the desired

temperature
1 Check for 115 vac at the OnlOff
Switch

.
Check Breaker or Replace Switch

.
Yes

Replace Thermostat assembly

Check for 115vac at the Element

. I Recheck Thermostat Switch

.
Yes

Yes

.
1
. IWith the wer off check the
element econtinuity, should
read 14.5-17 Ohms
Replace Element

.
Yes

. Check the Amp draw of the element Replace Element

.
.
Yes

r Replace Element

Water over heats Make sure the ThermostaVLimit is Replace ThermostaVLimit

I
System OK
I

Note: Some external weeping may Note: Odor from the water system can
occur at the T&P (Temperature Note: You should check or replace be caused by not servicing your
Pressure Relief) to allow for water the Anode rod annually Anode, or sulphur water can be
expansion when heated caused by a chemical action or by
Bacteria so you may flush your tank
with a Clorox mixture to rid smells.
Please see your Owners Manual.

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 Dayton, Tennessee Elkhart, Indiana

SERVICE BULLETIN
TECHNICAL SERVICES INFORMATION
-
WATER HEATERS ALL MODELS
ANODE ROD INFORMATION
TSI: RV94-560 DATE: 05/09/94

TO: Suburban Distributors

Service Centers
OEM Accounts
SUBJECT: SUBURBAN DYNATRAIL WATER HEATERS - ANODE ROD INFORMATION

Replacement of the anode rod is recommended when consumption or weight loss is greater
than 75%. The sacrificial anode equalizes aggressive water action providing cathodic
protection for the tank. The anode is a very important factor in tank life and should only be
removed for inspection or draining.
OPERATING THE WATER HEATER WITHOUT THE ANODE, VOIDS SUBURBAN'S
LIMITED WARRANTY.

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 PARTS ILLUSTRATION AND REPLACEMENT PARTS LlST
.
Only factory authorized parts are to be used Do not attempt to repair
.
defectlve Darts

Whenordering repair parts from your dealer or a distributor. always give the
follow~ng~nformation:
.
1 Part Number (Not Item No.)
.
2 Part Description
.
3 Model No . and Serial No. of your Heater
.
4 Number of Parts Required

PARTS LlST FOR MODELS

SW6P SWGPR SW6PE SWGPER SW6D SW6DE
(Figure 17)

Part Number
Description SW6PE SW6PER
ModuleBoard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...... ......
Fastener Module Board Cover (2 Required) . . . . . . . . . . . . . . . . . . . ...... ......
.
Cover Module Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bushing.Snap11T......................................
......
......
......
......
Reignitor Support (2 Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121864
Reivilor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...... 231620
Bus 1ng.Snap718". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...... ......
Bushing.Snap112" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...... ......
.
Bushing Strain Relief 718" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D.C. Junclion Box Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
...... ......
......
Screw #8 x 318 Hex H.D. (2 Required) (Junction Box Mounling) . . .
Back Assembl Flue Collector
Front.Flue~okector. . . . . . . .
. .............................
Valve Pressure Relief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw#lOx1/4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw #I0 x 318 (2 Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cover, ThermostaVHi-Limil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Gaskel Thermoslat Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw #8 x 318 Hex HD (2 Required) . . . . . . . . . . . . . . . . . . . . . . . .
Grommet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw 8-32 x 318 Hex HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw 8-32 x 318 Hex HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Bracket Eleclrode Mounling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screw 8-32 x 318 Hex HD (1 Required) ......................
Pilot Burnerlthermocouple Assembly . . . . . . . . . . . . . . . . . . . . . . . .
.
Electrode Reignitor .....................................
Screw #8 x 318 Hex HD (3 . Reauired)
. . ........................
Cover.Elemen1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gasket. Element Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BurnerAssembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Or~fice.Cup#58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
114 Loxit Nut (2 Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electric Element wilh Gasket ..............................
.
Bushing Strain Relief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bushing.Snapl1E" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bushing.Snap31.......................................
Bushina.Snao11T......................................
. . ....... Element . . . . . . . . . . . . . . . . . . . . . . . .
~witch."~lecl~c
GasFininj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bracket, alve Mounling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. .
Valve Gas (LP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manifold Oullet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manifold. Outlet ........................................
#I0 x 318 (4 Required) ...................................
Screw #8-32 x 318 Hex HD. THD . Culler (2 Required) ...........
ThermostaWalve (Robert Shawl . . . . . . . . . . . . . . . . . . . . . . . . . . .
Elbow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Nut 10-32 Keps (One Per Switch) ..........................
.
Switch Assembly 12 V.D.C. T-SlaVHi-Limit . . . . . . . . . . . . . . . . . . .
Switch Assemblv . 120 V.A.C. T-StaVHi Limit . . . . . . . . . . . . . . . . . .
Screw #8 x 318 Hex HD (2 Reauiredl ............
..........
Cover :
. Junction Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
Grommet Gas lnlel . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .
Bushing. Snap 718" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A.C. Junction Box Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. .
Nut 10.24 Keps (Green) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bushing Snap 718" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Foam Jacket (2 Re uired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(With any order lorloam Jacket, also order Banding Kit 520772)
.
Sw~tchLamp and Plate Assembl
Screw 10.24 x 112 Whiz L O C ~(2 Aequjrebj
...................
.. . . . . . . . . . . . . . . . . . .
Burner Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Nut 114-20 Hex Keps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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 Figure 17

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 PARTS LIST FOR MODEL SWGDM
(Figures 18 and 19) . . .

Item Part Number Hem Parl Number

Description Descrlptlon SW6DM
.
Cover Module Board . . . . . . . . . . . .
Screw 10 x 318 (3 Required) . . . . . . .
Screw 8-32 x 318 Hex HD (1 Required) . . . . . . . . . . . . . . . . . . . . . . . . . 121407
Electrode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232258
Screw 8 x 318 Hex HD 12 . Reauired)
.
Cover Juncl~onBox . . . . . . . . . . . . . .
. .
Bracket Electrode Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 063187
Burner Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 010815
Screw 10-32 x 318 (Green) . . . . . . . . Orifice.CupU58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180297
Screw 6 x 518 (2 Required) . . . . . . . . 114 Loxi1 Nu1 (2 Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171463
Switch. Lamo and Plate Assemblv . . .
Valve Gas (LP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161109
..
Bushing Snap 718" . . . . . . . . . . . . .
Insulator Module Board . . . . . . . . . .
: Manifold Outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171420
Screw 10 x 318 (4 Required) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121252
Module Board . . . . . . . . . . . . . . . . . . Screw 8-32 x 318 Hex HD THD Cutler (2 Required) . . . . . . . . . . . . . . . 121855
.
Back Assembly Flue Colleclor . . . . .
..
Valve Pressure Relief . . . . . . . . . . . .
.
Bracket Valve Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 063243
GasFining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170374
Gasket Thermoslat Cover . . . . . . . . Swilch Assembly 12 V.D.C. T-StaVHi-Limit . . . . . . . . . . . . . . . . . . . . . . 232319
Cover. ThermoslaVHi-Limit . . . . . . . . Nut10-32Keps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121698
Screw 8-32 Hex HD (2 Required) . . . Bushing.Snap318" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 070483
Screw 8 x 318 Hex HD (2 Required) . Bushing.Snap112" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 070270
Front. Flue Colleclor . . . . . . . . . . . . . Anode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231624
Screw 10 x 114 . . . . . . . . . . . . . . . . .
Screw 10 x 318 (2 Required) . . . . . . .
.
Grommet Gas Inlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 070989
Screw 10-24 x 112 Whiz Lock (2 Required) . . . . . . . . . . . . . . . . . . . . . . . 121459
Grommet . . . . . . . . . . . . . . . . . . . . . . Burner Brackel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 063244
Nur114-20HexKeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121474

Figure 18

Figure 19

24

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 SUBURBAN MANUFACTURING COMPANY
Post Office Box 399
Dayton, Tennessee 37321
423-775-2131
Fax: 423-775-7015

WARRANTY FLAT RATE LABOR SCHEDULES

RECREATIONAL VEHICLE WATER HEATERS (ALL MODELS)
Replace Gas Control Valve (Pilot Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.OO
Replace Gas Control Valve (Electronic Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace Thermocouple - Pilot Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace Pressure Relief Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace Main Burner Orifice andlor Burner Tube . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
ReplaceModuleBoard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
ReplaceReignitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
ReplaceDoorAssembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
ReplaceElement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace Electric Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace ECO and Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Replace OnIOff Light Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
ReplaceWaterHeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.OO
ReplaceElectrode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

For repairs that are not listed, contact Suburban Factory Service Department for approval and authorization number.
All flat rates include diagnosticlset-up time and gas leak test.
NOTE: When more than one component is defective, compute the total of both replacement times but only one set-
up time.
Claims for repairs which exceed the published flat rate time schedule will not be covered. Contact the Factory Service
Department if assistance is required to diagnose or troubleshoot.

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 TOP VIEW OF WATER TANK

COLD WATER INLET

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