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    Teamcenter L1 Support JD

    Uploaded by

    Rahul Shelke
    This document contains job descriptions for Teamcenter Level 1 and Level 2 support roles. For Level 1 support, responsibilities include providing support on Saturdays, solving Level 1 tickets, documenting root cause analyses, communicating with users, and working with Level 2 on unsolved issues. Candidates must have 3 years of Teamcenter support experience and knowledge of Teamcenter architecture, servers, and troubleshooting. Level 2 support responsibilities involve guiding Level 1, maintaining service level agreements, solving tickets not resolved by Level 1, working with Level 3, and providing permanent fixes for recurring issues. The role requires 3 years of Teamcenter configuration and customization experience and knowledge of data modeling, preferences, and integration configurations.

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    © All Rights Reserved
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    Teamcenter L1 Support JD

    Uploaded by

    Rahul Shelke
    179 views2 pages
    This document contains job descriptions for Teamcenter Level 1 and Level 2 support roles. For Level 1 support, responsibilities include providing support on Saturdays, solving Level 1 tickets, documenting root cause analyses, communicating with users, and working with Level 2 on unsolved issues. Candidates must have 3 years of Teamcenter support experience and knowledge of Teamcenter architecture, servers, and troubleshooting. Level 2 support responsibilities involve guiding Level 1, maintaining service level agreements, solving tickets not resolved by Level 1, working with Level 3, and providing permanent fixes for recurring issues. The role requires 3 years of Teamcenter configuration and customization experience and knowledge of data modeling, preferences, and integration configurations.

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    This document contains job descriptions for Teamcenter Level 1 and Level 2 support roles. For Level 1 support, responsibilities include providing support on Saturdays, solving Level 1 tickets, documenting root cause analyses, communicating with users, and working with Level 2 on unsolved issues. Candidates must have 3 years of Teamcenter support experience and knowledge of Teamcenter architecture, servers, and troubleshooting. Level 2 support responsibilities involve guiding Level 1, maintaining service level agreements, solving tickets not resolved by Level 1, working with Level 3, and providing permanent fixes for recurring issues. The role requires 3 years of Teamcenter configuration and customization experience and knowledge of data modeling, preferences, and integration configurations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    179 views2 pages

    Teamcenter L1 Support JD

    Uploaded by

    Rahul Shelke
    This document contains job descriptions for Teamcenter Level 1 and Level 2 support roles. For Level 1 support, responsibilities include providing support on Saturdays, solving Level 1 tickets, documenting root cause analyses, communicating with users, and working with Level 2 on unsolved issues. Candidates must have 3 years of Teamcenter support experience and knowledge of Teamcenter architecture, servers, and troubleshooting. Level 2 support responsibilities involve guiding Level 1, maintaining service level agreements, solving tickets not resolved by Level 1, working with Level 3, and providing permanent fixes for recurring issues. The role requires 3 years of Teamcenter configuration and customization experience and knowledge of data modeling, preferences, and integration configurations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Teamcenter L1 support JD

    Experience Mandatory Skills Other Mandatory Skills: Roles and Responsibilities:


    * Minimum 3 Years of * Knowledge of Teamcenter Architecture(2T, 4T) * Strong analytical and trouble * Provide Support on Saturday
    Teamcenter Support * Knowledge on FMS troubleshootig shooting abilities. * Solve L1 tickets on the application
    experience on customer * Teamcenter servers/services monitoring and availability * Loves solving problems * Document root cause analysis of issues
    production instance * Monitoring scheduled Jobs/Scripts * Has a systematic way to solve * Communicate with users on issues
    problems. * Work with L2 on issues which cant be
    * Minimum 2 years of * Teamcenter Installation
    * Should be able to perform root solved by L1
    experience on Teamcenter 11.x * Dispatcher troubleshooting cause analysis and arrive at the right * Provide workarounds to issues
    3 Resource (3-5 Years) * Active Workspace troubleshooting solution * Develop Knowledge Management
    1 Resource(1-2 Years) * CATIA Integration troubleshooting * Excellent verbal and written database for solved issues
    * T4S Integration troubleshooting communication skills * Monthly Ticket status report
    * Office Integration troubleshooting * Team player * Adhering to agreed SLA
    * BCT troubleshooting * Learning attitude - willing to learn * Providing required Basic Teamcenter
    * Teamcenter Community Collaboration troubleshooting new things. trainings for new users
    * Teamcenter Reporting & Analytics(TcRA Reports)
    troubleshooting
    * Knowledge of the Ticketing tools(Like service now,
    Remedy, SmartCenter)
    * Knowledge about ticket priorities and SLA

    Teamcenter L2 Support
    Experience Mandatory Skills Other Mandatory Skills: Roles and Responsibilities:
    * Minimum 3 Years * Knowledge of Teamcenter Architecture(2T, 4T) * Strong analytical and * Should be able to guide Team
    of Teamcenter * Knowledge on FMS configuration and troubleshootig trouble shooting abilities. * Should be responsible for maintaining SLA and availability of
    Configuration, * Teamcenter Installation * Loves solving problems Teamcenter Application
    Customization * BMIDE Configuration, data model, Preferences, ACL, * Has a systematic way * Solve tickets which can not be solved by L1 Team
    Admininstration Stylesheets, PLMXML Admin Module to solve problems. * Reach out to GTAC for Product Issues and raise IRs
    experience * Basic knowledge on RAC and ITK customization * Should be able to * Work with L3 on issues which cant be solved by L2
    * Minimum 2 years * Experience in developing ITK utilities perform root cause * Provide permanent fix for the recurring issues
    of experience on * Experience in tcxml import and export utils analysis and arrive at the * Able to work on minor enhancements,Customization and
    Teamcenter 11.x * Building workflows and writing custom handlers right solution configurations
    * Dispatcher configuration and trouble shooting * Excellent verbal and * Perform deployment in non-production environments
    * CATIA Integration written communication * Able to prepare deployment document for the production
    * T4S Integration skills * Providing required basic training on Teamcenter for new users
    * Office Integration * Team Lead
    * BCT Configuration * Learning attitude -
    * Teamcenter Community Collaboration willing to learn new things.
    * Experience of working on Active Workspce, both
    configuration and customization
    * Experience of working on creation of TCRA reports,
    definitions, cubes, JSP
    * Scheduling of TCRA reports on servers

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