Organizational Behavior, 15e

(Robbins/Judge)
Chapter 1 What Is
Organizational Behavior?
1) ________ are defined as
people who oversee the
activities of others and who are
responsible for
attaining goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
Explanation: B) Managers are
defined as people who oversee
the activities of others and who
are
responsible for attaining goals
in organizations. They make
decisions, allocate resources,
and get work
done by other people.
Page Ref: 5, 6
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the
factors influencing individual
decision making in
organizations
2) Sally Mitchell works as a
manager at an environmental
organization. She is currently
working on a
global warming project and
decides what tasks related to
creating awareness about the
issue need to be
done. In addition, she is also
deciding which members of her
team will work on engaging
with the
public and which will work on
lobbying with the government.
She is also assigning people as
team
members to ensure that tasks
are undertaken on time. Which
of the following categories of
functions is
Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
Explanation: B) Managers are
responsible for designing an
organization's structure. This
function is
called organizing. It includes
determining what tasks are to be
done, who is to do them, how
the tasks
are to be grouped, who reports
to whom, and where decisions
are to be made.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
Organizational Behavior, 15e (Robbins/Judge)

Chapter 1 What Is Organizational Behavior?

1) ________ are defined as people who oversee the activities of others and who are responsible for

attaining goals in organizations.

A) Assistants

B) Managers

C) Secretaries

D) Interns

E) Apprentices

Answer: B

2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a

global warming project and decides what tasks related to creating awareness about the issue need to be

done. In addition, she is also deciding which members of her team will work on engaging with the

public and which will work on lobbying with the government. She is also assigning people as team

members to ensure that tasks are undertaken on time. Which of the following categories of functions is

Mitchell undertaking?

A) planning

B) organizing

C) scrutinizing

D) controlling

E) envisioning

Answer: B

3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an
illiteracy project. During the project, she needs to motivate team members to attain their project

milestones and direct them through different phases of the project. Which of the following kinds of

functions will these tasks be covered under?

A) planning

B) organizing

C) scrutinizing

D) evaluating

E) leading

Answer: E

Explanation: E) The leading function of managers involves motivating employees, directing their

activities, selecting the most effective communication channels, or resolving conflicts among members.

Page Ref: 6

LO: 2

AACSB: Analytic Skills

Difficulty: Hard

Quest. Category: Application

Learning Outcome: Discuss the factors influencing individual decision making in organizations

4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She

recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres

monitored the schedule to find the cause of the delay, before speeding up the implementation process
by

allocating more members for the implementation phase. By doing this, which of the following functions

is she performing?

A) controlling

B) planning

C) formulating
D) leading

E) organizing

Answer: A

5) Which of the following functions do managers undertake as part of planning functions?

A) defining an organization's goals

B) implementing strategies for achieving goals

C) executing plans to integrate activities

D) accomplishing goals of a project

E) employing strategies to coordinate tasks

Answer: A

Explanation: A) The planning function encompasses defining an organization's goals, establishing an

overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and

coordinate activities.

Page Ref: 6

LO: 2

Difficulty: Easy

Quest. Category: Concept

6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of

the plant may be termed as a ________.

A) leader

B) figurehead

C) resource allocator

D) negotiator

E) disturbance handler

Answer: B
Explanation: B) According to Henry Mintzberg, a figurehead is a symbolic head who is required to

perform a number of routine duties of a legal or social nature.

Page Ref: 6, 7

LO: 2

Difficulty: Easy

Quest. Category: Concept

7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new

product in the market. Her work in the next few weeks involves sharing knowledge about the product

with her team members. She will also need to inspire them to reach their sales targets, and clarify any

doubts about the new product. Which of the following roles is Ortiz playing?

A) leader

B) liaison

C) disseminator

D) spokesperson

E) negotiator

Answer: A

71) Which of the following is an example of a process at the organizational level?

A) attitudes and stress

B) withdrawal behavior

C) emotions and moods

D) change of practices

E) team responsibilities

Answer: D
Explanation: D) Processes are actions that individuals, groups, and organizations engage in as a result

of inputs and that lead to certain outcomes. At the organizational level, human resource management
and

change of practices are examples of processes.

Page Ref: 25

LO: 8

Difficulty: Easy

Quest. Category: Concept

72) ________ is an example of an outcome at the organizational level.

A) Productivity

B) Diversity

C) Personality

D) Mood

E) Culture

Answer: A

Explanation: A) Outcomes are the key variables that one wants to explain or predict, and that are

affected by some other variables. At the organizational level overall productivity and survival are

examples of outcomes.

Page Ref: 25

LO: 8

Difficulty: Easy

Quest. Category: Concept

Learning Outcome: Define organizational behavior and identify the variables associated with its study

73) Which of the following is an example of an outcome at an individual level?

A) structure

B) culture
C) politics

D) power

E) attitude

Answer: E

Explanation: E) Outcomes are the key variables that one wants to explain or predict, and that are

affected by some other variables. At the individual level, examples of outcomes are attitudes, stress,

citizenship behavior, and withdrawal behavior.

Page Ref: 25

LO: 8

Difficulty: Easy

Quest. Category: Concept

Le

Page Ref: 27

LO: 8

Difficulty: Moderate

Quest. Category: Concept

Learning Outcome: Define organizational behavior and identify the variables associated with its study

112) What is citizenship behavior?

Answer: The discretionary behavior that is not part of an employee's formal job requirements, and that

contributes to the psychological and social environment of the workplace, is called citizenship behavior.

Successful organizations need employees who will do more than their usual job duties — who will

provide performance beyond expectations. In today's dynamic workplace, where tasks are increasingly

performed by teams and flexibility is critical, employees who engage in "good citizenship" behaviors

help others on their team, volunteer for extra work, avoid unnecessary conflicts, respect the spirit as
well
as the letter of rules and regulations, and gracefully tolerate occasional work-related impositions and

nuisances.

Page Ref: 27

LO: 8

Difficulty: Moderate

Quest. Category: Concept

Learning Outcome: Define organizational behavior and identify the variables associated with its study

113) What is group cohesion?

Answer: Group cohesion is the extent to which members of a group support and validate one another
at

work. In other words, a cohesive group is one that sticks together. When employees trust one another,

seek common goals, and work together to achieve these common ends, the group is cohesive; when

employees are divided among themselves in terms of what they want to achieve and have little loyalty
to

one another, the group is not cohesive

arning Outcome: Define organizational behavior and identify the variables associated with its study

Companies known as good places to work generate superior ______.

A.
organizational structure
B.
internet usage
C.
performance assessment
D.
financial performance
E.
product development

D. Financial Performance
Social relationships among co-workers have been shown to relate to______.
A.
management ability
B.
training programs
C.
overall job satisfaction
D.
organizational structure
E.
hiring practices

C. Overall Job Satisfaction

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Developing managers' interpersonal skills helps organizations do all of the following EXCEPT
__________.
A.
attract high-performing employees
B.
decrease stress
C.
increase turnover
D.
improve morale
E.
retain high-performing employees

C. Increase Turnover

Research has shown that the top reason that some employees fail to advance is a lack of _____.
A.
technical skills
B.
interpersonal skills
C.
work experience
D.
commitment
E.
education

B. Interpersonal Skills

__________ is a form of ethical behavior that requires that organizations understand, identify, and
eliminate unethical economic, environmental, and social behaviors.
A.
Sustainability
B.
Collaboration
C.
Corporate social responsibility
D.
Financial responsibility
E.
Social entrepreneurship

C. Corporate Social Responsibility

Which of the following management skills helps organizations attract and keep high-performing
employees?
A.
Informational
B.
Technical
C.
Interpersonal
D.
Quantitative
E.
International

C. Interpersonal

A recent survey of hundreds of workplaces showed that __________ relationships among co-workers
and supervisors were strongly related to overall job satisfaction.
A.
public
B.
loyal
C.
private
D.
competitive
E.
social

E. Social

Which of the following organizational behavior issues has become important enough in society that we
now find universities incorporating the topic into their management curriculum?
A.
Social entrepreneurship
B.
Societal control
C.
Statistical entrepreneurship
D.
Pollution control
E.
Sanitation engineering

A. Social Entrepreneurship

What differentiates high-performing managers from low-performing managers in the workplace?

A.
Communication and leadership skills distinguish managers who rise to the top of their profession.
B.
High-performing managers rely solely on their technical skills.
C.
Low-performing managers can be considered high-performing managers as long as they have a good
rapport with all of the members on their team.
D.
Communication skills are secondary to leadership skills when identifying high-performing managers.
E.
High-performing managers always need to depend on their team to help them make decisions.

A. Communication and leadership skills distinguish managers who rise to the top of their profession.

________is a field of study that investigates the impact individuals, groups, and structure have on
behavior within organizations with the goal of improving an organization's effectiveness.
A.
Psychology
B.
Management
C.
Organizational behavior
D.
Sociology
E.
Social studies

C. Organizational Behavior

Dwayne was recently promoted to a managerial position for the ABC Corporation. As part of Dwayne's
new management role, his primary new activity will be __________.
A.
responding
B.
leading
C.
conferring
D.
hiring
E.
scheduling

B. Leading

A(n) _________ leads people to get things done.

A.
controller
B.
manager
C.
coach
D.
planner
E.
organizer

B. Manager

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_______ is a process that includes defining goals, establishing strategy, and developing plans to
coordinate activities.
A.
Leading
B.
Controlling
C.
Organizing
D.
Planning
E.
Staffing

D. Planning

According to research, most managers reported that_____________.

A.
they managed fewer employees
B.
the demands of the job had decreased
C.
they had not received any managerial training
D.
they were ready to lead others
E.
they had enough time to supervise employees

C. They had not received any managerial training

__________ is a field of study that investigates the impact that individuals, groups, and structure have
on behavior within organizations with the goal of improving an organization's effectiveness.
A.
Social studies
B.
Sociology
C.
Management
D.
Organizational behavior
E.
Psychology

D. Organizational Behavior

Which of the following is NOT one of the primary activities managers perform within their workplaces?
A.
Controlling
B.
Organizing
C.
Planning
D.
Leading
E.
Demonstrating

E. Demonstrating

Which management skill uses mental ability to analyze and diagnose complex situations?
A.
Informational
B.
Technical
C.
Interpersonal
D.
Human
E.
Conceptual

E. Conceptual

Which management function increases as a manager moves from lower-level to mid-level management?
A.
Planning
B.
Controlling
C.
Commanding
D.
Organizing
E.
Leading

A. Planning

Systematic study focuses on ________.

A.
management theory
B.
processes
C.
organizational structure
D.
the planning process
E.
relationships
E. Relationships

Evidence based management focuses on____________.

A.
floor time
B.
visionary leadership
C.
proper organizational structure
D.
adding scientific evidence to the decision making process
E.
management by walking around

D. Adding scientific evidence to the decision making process

How are most management decisions made?

A.
With systematic study of evidence
B.
With little or no systematic study of evidence
C.
With the use of big data
D.
With scientific thinking
E.
With extensive use of research

B. With little or no systematic study of evidence

Many people make decisions through an instinctive feeling not necessarily supported by research called
_______.
A.
knowledge
B.
intuition
C.
evidenced-based decision-making
D.
systematic decision-making
E.
uncertainty

B. Intuition
The principle behind _______ is that the more managers know their employees, the more effective
those managers will be.
A.
big data
B.
social physics
C.
actionable data
D.
management by walking around (MBWA)
E.
intuition

D. Management by walking around (MBWA)

Automatic responses, or "gut" instincts regarding what makes ourselves and others act as we do are
called __________.
A.
evidence-based management (EBM)
B.
intuition
C.
systematic study
D.
logical model
E.
guessing

B. Intuition

What does the term "big data" refer to when making decisions?
A.
The use of the personal decision making model.
B.
The use of intuition and hunches.
C.
The use of the logical decision making model.
D.
The use of brainstorming when making decisions.
E.
The use of statistical compilation and analysis.

E. The use of statistical compilation and analysis.

In what ways does the systematic study of behavior help us make reasonable, accurate predictions in
the workplace?
A.
The systematic approach assumes that behavior is random.
B.
The systematic study does not take into account cause and effect.
C.
The systematic study of behavior does not look at working relationships.
D.
Cause and effect alone are enough to predict behavior.
E.
The systematic approach bases all of its findings on scientific evidence.

E. The systematic approach bases all of its findings on scientific evidence.

Which of the following statements best defines the connection between evidence-based management
(EBM) and systematic study?
A.
Most decisions managers make are approached scientifically.
B.
Most managers can accurately predict behavior based on intuition and experience.
C.
Evidence-based management argues that managers should rely on intuition more than systematic
thinking to make decisions.
D.
Evidence-based management complements systematic study by basing managerial decisions on the best
available scientific evidence.
E.
Most often it cannot be established that evidence-based management and systematic thinking is
productive.

D.
Evidence-based management complements systematic study by basing managerial decisions on the best
available scientific evidence.

Organizational behavior is an applied behavioral science built on all of the following fields EXCEPT
__________.
A.
physiology
B.
anthropology
C.
sociology
D.
psychology
E.
social psychology

A. Physiology

Sociology contributes to OB through ___________.

A.
the study of culture and environments
B.
the study of people in relation to their environment
C.
the identification of communication patterns
D.
an examination of job stress
E.
the study of working conditions

B. The study of people in relation to their environment

Contributors to the knowledge of OB include all EXCEPT _________.

A.
industrial psychologists
B.
counseling psychologists
C.
learning theorists
D.
personality theorists
E.
physicists

E. Physicists

_________ have expanded their studies to include learning, perception, personality, emotions, training,
leadership effectiveness, needs and motivational forces, and job satisfaction.
A.
Psychiatrists
B.
Anthropologists
C.
Social psychologists
D.
Industrial psychologists
E.
Sociologists

D. Industrial psychologists

Current understanding of organizational culture, organizational climate, and differences among national
cultures is a result of the work of _______.
A.
psychologists
B.
social workers
C.
anthropologists
D.
learning theorists
E.
behaviorists

C. Anthropologists

Which area of study related to OB is focused mainly at the individual or micro level of analysis?
A.
Anthropology
B.
Sociology
C.
Social psychology
D.
Psychology
E.
Psychiatry

D. Psychology

Organizational behavior is an applied behavioral science built on contributions from all of the following
fields, EXCEPT _____________.
A.
sociology
B.
anthropology
C.
psychology
D.
social psychology
E.
psychiatry

E. Psychiatry

Which of the behavioral science disciplines contributing to OB focuses on the measuring, understanding,
and changing of an individual's attitudes as well as on building trust?
A.
Psychology
B.
Social psychology
C.
Anthropology
D.
Psychiatry
E.
Sociology

B. Social Psychology

Much of our current understanding of organizational culture, organizational climate, and differences
among national cultures is a result of the work of ___________.
A.
social psychologists
B.
sociologists
C.
physiologists
D.
anthropologists
E.
psychiatrists

D. Anthropologists

Situational factors that change the relationship between two variables are known as which of the
following?
A.
OB factors
B.
Input variables
C.
Convergent variables
D.
Contingency variables
E.
Output variables

D. Contingency Variables

Few universal principles exist in organizational behavior because ___________.

A.
the correct variables have not yet been identified
B.
we have not discovered them yet
C.
the proper scientific process has not been applied
D.
the complexity of humans limits our ability to make sweeping generalizations about ourselves and
others
E.
we have not yet finished the study of culture and environments

D. The complexity of humans limits our ability to make sweeping generalizations about ourselves and
others

The science of OB was developed by applying general concepts to __________.

A.
employee-selection techniques
B.
a group of foreign workers
C.
a particular situation, person, or group
D.
motivational techniques
E.
a workplace environment

C. A particular situation, person, or group

Money motivates most of us, but some of us are more motivated by money than others, This example
shows that ____________.
A.
only contingencies guide behavior
B.
general effects and contingencies guide behavior
C.
only general effects guide behavior
D.
general effects do not guide behavior
E.
contingencies do not guide behavior

B. General effects and contingencies guide behavior

OB concepts must reflect _______________ conditions.

A.
situational
B.
cultural
C.
sociological
D.
general
E.
psychological

A. Situational

A factor that causes someone to do something he or she might not otherwise do is known as which of
the following?
A.
Relationship variable
B.
Contingency variable
C.
Input
D.
Process
E.
Outcome

B. Contingency Variable

Which of the following fields of study has the LEAST consistent laws of behavior?
A.
Mathematics
B.
Chemistry
C.
Astronomy
D.
Behavioral science
E.
Physics

D. Behavioral Science

Which of the following statements most clearly defines why few absolutes apply to OB?
A.
Human behavior is consistent across different groups and thus similar to the physical sciences where
generalities and consistencies offer explanations and valid predictions of behavior.
B.
Human behavior is complex and inconsistent just like the laws of the physical sciences are complex and
inconsistent.
C.
It is impossible to offer reasonably accurate explanations or make valid predictions of human behavior.
D.
Human beings are complex and different from one another, making it difficult to make simple, accurate
generalizations about ourselves.
E.
Humans are alike and thus OB provides the ability to make simple and accurate generalizations about an
individual's behavior.

D.
Human beings are complex and different from one another, making it difficult to make simple, accurate
generalizations about ourselves.

Which of the following algebraic statements best applies to the study of OB?
A.
X leads to Y when Z conditions are absent.
B.
X and Y are always the same and thus Z is not an issue in OB.
C.
Y leads to Z under X conditions.
D.
X leads to Y, but only under conditions specified in Z.
E.
Z leads X to Y.

D. X leads to Y, but only under conditions specified in Z