HP Notebook 14

Maintenance and Service Guide

IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.
Intel and Celeron are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.

Product notice

This guide describes features that are common

to most models. Some features may not be
available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: February 2015

Document Part Number: 855909-001

Important Notice
CAUTION: This computer does not have user-replaceable parts. Your computer includes parts that should
only be accessed by an authorized service provider. Accessing parts described in Chapter 5, "Removal and
replacement procedures for authorized service provider parts," can damage the computer or void your
warranty.

iii
iv Important Notice
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 2

Right side (select products only) ........................................................................................................................... 2
Left side ................................................................................................................................................................. 2
Display .................................................................................................................................................................... 3
Front ....................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Buttons ................................................................................................................................................ 7
Keys ..................................................................................................................................................... 8
Using the action keys .......................................................................................................................... 8
Locating system information ................................................................................................................................ 9

3 Illustrated parts catalog .............................................................................................................................. 10

Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................. 14

4 Removal and replacement procedures preliminary requirements .................................................................... 15

Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 16
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................................... 18
Equipment guidelines ..................................................................................................... 19

5 Removal and replacement procedures for authorized service provider parts .................................................... 20
Component replacement procedures .................................................................................................................. 20
Base enclosure .................................................................................................................................. 20
Battery ............................................................................................................................................... 22

vii
 Optical drive dummy ......................................................................................................................... 22
Hard drive .......................................................................................................................................... 23
Memory .............................................................................................................................................. 25
WLAN module .................................................................................................................................... 28
Heat sink and fan ............................................................................................................................... 30
Speakers ............................................................................................................................................ 32
Microphone ........................................................................................................................................ 34
System board .................................................................................................................................... 36
WLAN cable ........................................................................................................................................ 39
Display assembly ............................................................................................................................... 41
Webcam ............................................................................................................................................. 45

6 Using Setup Utility (BIOS) ............................................................................................................................. 47

Starting Setup Utility (BIOS) ................................................................................................................................ 47
Updating Setup Utility (BIOS) .............................................................................................................................. 47
Determining the BIOS version ........................................................................................................... 47
Downloading a BIOS update .............................................................................................................. 48

7 Backing up, restoring, and recovering ........................................................................................................... 49

Creating recovery media and backups ................................................................................................................ 49
Creating HP Recovery media (select products only) ......................................................................... 49
Using Windows tools ........................................................................................................................................... 50
Restore and recovery ........................................................................................................................................... 50

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 51

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 51

9 Specifications .............................................................................................................................................. 53
Computer specifications ...................................................................................................................................... 53
35.56 cm (14-in) display specifications .............................................................................................................. 54
Hard drive specifications ..................................................................................................................................... 54

10 Power cord set requirements ...................................................................................................................... 56

Requirements for all countries ............................................................................................................................ 56
Requirements for specific countries and regions ................................................................................................ 56

11 Recycling .................................................................................................................................................. 58

Index ............................................................................................................................................................. 59

viii
1 Product description

Category Description

Product Name HP Notebook 14

Processors ● Intel® Celeron® Processor 3215U

● Fifth generation Intel® Core™ i3-5005U

Panel 14" HD LCD, 16:9 LED type, resolution 1366 x 768

Memory SODIMM 4 GB PC3L 12800 (maximum 8 GB)

Hard drive SATA 500 GB 5400 RPM 7mm

Optical drive dummy Dummy, ODD

Bezel, ODD

Audio and video ● Audio-out (headphone)/Audio-in (microphone) combo jack

● Internal microphone

● HDMI port

Ethernet RJ-45 network jack

Wireless Wireless LAN—IEEE802.11 b/g/n support

Wireless LAN+ Bluetooth (select products only)—IEEE802.11 b/g/n support, BT 4.0, USB interface

Ports ● 2 x USB2.0

● 1 x USB3.0

External media cards Supports optional SD/MS/MS Pro memory cards

Power requirements 19.5 V dc @ 2.31 A – 45 W

Security Security cable slot (select products only)

Operating system Windows 10 64-bit

Serviceability End user replaceable parts:

● AC adapter

● Power cord

1
 2 External component identification

Right side (select products only)

Component Description

(1) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type
disc compatibility in the search box.

(2) Optical drive eject button (select products only) Releases the optical drive disc tray.

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) Power connector Connects an AC adapter.

(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(4) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

2 Chapter 2 External component identification

 Component Description

(5) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.

(7) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲ Type camera in the taskbar search box, and then select

Camera.

(3) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

Display 3
 Component Description

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Front

Component Description

(1) Speakers (2) Produce sound.

(2) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers,

(microphone) combo jack headphones, earbuds, a headset, or a
television audio cable. Also connects an
optional headset microphone. This jack does
not support optional standalone
microphones.

WARNING! To reduce the risk of personal

injury, adjust the volume before putting on
headphones, earbuds, or a headset. For
additional safety information, refer to the
Regulatory, Safety, and Environmental
Notices.

To access this guide:

▲ Select the Start button, select All
apps, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the

jack, the computer speakers are disabled.

(3) USB 2.0 port Connects an optional USB device, such as a

keyboard, mouse, external drive, printer,
scanner or USB hub.

(4) Memory card reader Reads optional memory cards that enable
you to store, manage, share, or access
information.

To insert a card:

1. Hold the card label-side up, with

connectors facing the computer.

2. Insert the card into the memory card

reader, and then press in on the card
until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove

it from the memory card reader.

4 Chapter 2 External component identification

Top
TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 5
 Lights

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Internal microphone Records sound.

6 Chapter 2 External component identification

Buttons

Component Description

(1) Power button ● When the computer is off, press the button to turn on the
computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep.

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power

options.

▲ Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

Top 7
 Keys

Component Description

(1) esc key Executes frequently used system functions when pressed in
combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

Using the action keys

● An action key performs an assigned function.
● The icon on each action key illustrates the function for that key.
● To use an action key, press and hold the key.

Function key Icon Description

f1 Suspend

f2 Power saving

f3 Display switch

f4 Radio on/off

f5 On-screen display

f6 TouchPad on/off

f7 Webcam on/off

f8 Mutes or restores speaker sound.

8 Chapter 2 External component identification

 Function key Icon Description

f9 Decreases speaker volume incrementally while you hold down the key.

f10 Increases speaker volume incrementally while you hold down the key.

f11 Decreases the screen brightness incrementally as long as you hold down the key.

f12 Increases the screen brightness incrementally as long as you hold down the key.

Locating system information

Important system information is located on the back of the computer. You may need the information when
travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period

Locating system information 9

 3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 9 for details.

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly (see Display assembly subcomponents on page 13)

Computer major components 11

 Item Component Spare part number

(2) Top cover (includes keyboard and TouchPad) 854457-001

(3) Hard drive (see Hard drive on page 23) 683839-855

(4) Optical drive dummy (see Optical drive dummy on page 22) 854470-001

(5) Battery (see Battery on page 22) 854472-001

(6) Memory (see Memory on page 25) 691799-855

(7) WLAN module (see WLAN module on page 28) 792505-855

(8) RTC battery 855483-001

(9) Webcam (see Webcam on page 45) 854509-001

(10) Fan (see Heat sink and fan on page 30) 854468-001

Heat sink (see Heat sink and fan on page 30) 854469-001

(11) Speaker (see Speakers on page 32) 854475-001

(12) System board (see System board on page 36) 854479-001

(13) Base enclosure 854473-001

12 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 854447-001

(2) Microphone (see Microphone on page 34) 854474-001

(3) Panel 854448-001

(4) Hinge kit 854508-001

(5) WLAN antennas 854450-001

854451-001

(6) WLAN cable 792505-855

(7) Back cover 854507-001

Not shown:

Display cable 854449-001

Touch panel cable (select products only) 854477-001

Display assembly subcomponents 13

 Miscellaneous parts
Component Spare part number

AC adapter 741553-851

DC connector 854443-001

Middle frame 854476-001

Power cord 438722-004

Screw kit 854511-001

RTC battery 855483-001

14 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic

Tools required 15
 Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

16 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 17
 Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

18 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 19
 5 Removal and replacement procedures for
authorized service provider parts

CAUTION: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 9 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as xx screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.

Base enclosure
Description Spare part number

Base enclosure 854473-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the base enclosure:
1. Position the computer upside down on a flat surface.
2. Remove 13 screws (1).
3. Slide a nylon flake tool around the edge of the base enclosure (2) to loosen it, taking care not to damage
the internal clips.

20 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Press lightly on the base enclosure with both hands to release the headphone jack before removing the
base enclosure (3).

Component replacement procedures 21

 Battery
Description Spare part number

Battery LI-ION, 23.76 Wh, 00, N/A 854472-001

Remove the battery:

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.

1. Position the computer upside down on a flat surface.

2. Carefully remove the battery to avoid damaging the connection.

To insert the battery, reverse the removal procedures.

Optical drive dummy

Description Spare part number

Optical drive dummy 854470-001

Optical drive bezel 854471-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

22 Chapter 5 Removal and replacement procedures for authorized service provider parts
 Before removing the optical drive dummy, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
▲ Battery (see Battery on page 22).
Remove the optical drive dummy:
▲ Remove 1 screw (1), and then remove the optical drive dummy (2).

Reverse this procedure to install the optical drive dummy.

Hard drive
Description Spare part number

Hard drive, SATA 500 GB 5400 RPM 7MM 683839-855

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the hard drive, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.

Component replacement procedures 23

 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
Remove the hard drive:
▲ Gently pull the hard drive horizontally (1), and then remove it (2).

Reverse this procedure to install the hard drive.

24 Chapter 5 Removal and replacement procedures for authorized service provider parts
Memory
Description Spare part number

Memory—SODIMM 4GB PC3L 12800 (maximum 8 GB) 691799-855

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the memory, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
If you are replacing a memory module, remove the existing memory module:
1. Lift the clear film covering the memory module.
2. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.

Component replacement procedures 25

 3. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory
module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not
touch the components on the memory module.

1. Align the notched edge (1) of the memory module with the tab in the memory module slot.

26 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. With the memory module at a 45-degree angle from the surface of the memory module compartment
(2), press the module into the memory module slot until it is seated.

3. Gently press the memory module down (3), applying pressure to both the left and right edges of the
memory module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory
module.

Component replacement procedures 27

 WLAN module
Description Spare part number

WLAN RT 802.11 b/g/n +Bluetooth 4.0 1x1 SANJI 792505-855

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the WLAN module, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
Remove the WLAN module:
1. Carefully disconnect 2 antenna cables (1).

28 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Remove 1 Phillips screw (2), and then remove the WLAN module (3).

Reverse this procedure to install the WLAN module.

Component replacement procedures 29

 Heat sink and fan
Description Spare part number

Fan 854468-001

Heat sink 854469-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the heat sink and the fan, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
Remove the heat sink and the fan:
1. Disconnect the heat sink connector from the system board (1), and then loosen the cables from the
routing channels.
2. Remove 3 screws from the heat sink(2), and then loosen 3 captive screws from the fan (3).

30 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Lift to remove the heat sink and fan assembly(4).

Reverse this procedure to install the heat sink and the fan.

Component replacement procedures 31

 Speakers
NOTE: The speaker spare part kit includes the cable.

Description Spare part number

Speaker Kit 854475-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the speaker, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
Remove the speakers:
1. Disconnect the connector from the system board (1).
2. Release the speaker cable from the routing channels (2).

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Lift the left speaker and the right speaker (3) to remove them.

Reverse this procedure to install the speakers.

Component replacement procedures 33

 Microphone
Description Spare part number

Microphone 854474-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the microphone, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
g. Speakers (see Speakers on page 32).
Remove the microphone:
1. Remove 4 strips of tape from the microphone cable, and then disconnect the microphone connector
from the system board (1).

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Pull the microphone up carefully to avoid breaking the cable (2), and then remove it (3).

Reverse this procedure to install the microphone.

Component replacement procedures 35

 System board
Description Spare part number

System board

Intel system board i3-5005U 854479-001

Intel system board Celeron 3215U 854480-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the system board, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
g. Speakers (see Speakers on page 32).
h. Microphone (see Microphone on page 34).
Remove the system board:
1. Open the keyboard cable zero-insertion force (ZIF) connector (1), and then release it from the system
board (2).

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Open the display cable zero-insertion force (ZIF) connector (1), and then release it from the system
board (2).

Component replacement procedures 37

 3. Open the TouchPad cable zero-insertion force (ZIF) connector (1), and then disconnect if from the
system board (2).

4. Remove 2 Phillips screws (1).

5. Lift the system board (2), and then remove it (3).

Reverse this procedure to install the system board.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
WLAN cable
Description Spare part number

WLAN cable 792505-855

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the WLAN cable, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
g. Speakers (see Speakers on page 32).
h. Microphone (see Microphone on page 34).
i. System board(see System board on page 36).
Remove the WLAN cable:
▲ Disconnect the WLAN antenna from the WLAN module(1), release the WLAN cable from the tape
securing it (2), and then lift the cable to remove it (3).

Component replacement procedures 39

 Reverse this procedure to install the WLAN cable.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Display assembly
Description Spare part number

Bezel 854447-001

Panel 854448-001

Display cable 854449-001

Touch panel cable (select products only) 854477-001

Hinge kit (includes left and right hinges 854508-001

WLAN antenna, 670 mm 854450-001

WLAN antenna, 720 mm 854451-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the display assembly, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
g. Speakers (see Speakers on page 32).
h. Microphone (see Microphone on page 34).
i. System board(see System board on page 36).
j. WLAN cable (see WLAN cable on page 39).
Remove the display assembly:
1. Remove 2 screws from the right hinge and 3 screws from the left hinge (1), and then remove the display
assembly (2).

Component replacement procedures 41

 2. Remove 4 screws from the right hinge and 3 screws from the left hinge (1), and then remove the display
assembly (2).

3. Slide a nylon flake tool (1) around the outer edge of the bezel to release the bezel from the screen (2).

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Lift the sides of the bezel (3), and then remove it (4).

5. Remove the tape covering the display panel connector (1), and then disconnect it from the display panel
(2).

Component replacement procedures 43

 6. Remove 4 screws from the display panel (1), and then remove it (2).

7. Remove 1 screw from the top of each hinge bracket (1) and 3 screws from each hinge (2) and then
remove the hinge brackets (3).

Reverse this procedure to install the display assembly.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Webcam
Description Spare part number

Webcam 854509-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement.

Before removing the webcam, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 20), and then remove the following
components:
a. Battery (see Battery on page 22).
b. Optical drive dummy (see Optical drive dummy on page 22).
c. Hard drive (see Hard drive on page 23).
d. Memory (see Memory on page 25).
e. WLAN module (see WLAN module on page 28).
f. Heat sink and fan (see Heat sink and fan on page 30).
g. Speakers (see Speakers on page 32).
h. Microphone (see Microphone on page 34).
i. System board(see System board on page 36).
j. WLAN cable (see WLAN cable on page 39).
k. Display assembly (see Display assembly on page 41).
Remove the webcam:
▲ Lift the webcam board (1), disconnect the webcam cable (2), and then use a nylon flake tool to remove
the webcam (3).

Component replacement procedures 45

 Reverse this procedure to install the webcam.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 47).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 48.

Starting Setup Utility (BIOS) 47

 Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

48 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use Windows tools to create system restore points and create backups of personal information.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 50.
● If your computer does list the Recovery partition and the Windows partition, you can create recovery
media after you successfully set up the computer. HP Recovery media can be used to perform system
recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system
and software programs that were installed at the factory and then configures the settings for the
programs. HP Recovery media can also be used to customize the system or restore the factory image if
you replace the hard drive.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. You can also
use a high-quality blank USB flash drive.
◦ If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 49

 ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦ The creation process can take an hour or more. Do not interrupt the creation process.
◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. If
you have not already created recovery media, see Creating HP Recovery media (select products only)
on page 49.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media.

50 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 51.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 51

 3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

52 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

9 Specifications

Computer specifications
Metric U.S.

Dimensions

Width 342 mm 13.46 in

Depth 240 mm 9.45 in

Height (front to back) 23.5 mm .93 in

Weight 1.81 kg (depending on 3.99 lb

configuration)

Input power

Operating voltage and current 19.5 V dc @ 2.31 – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

Computer specifications 53
 35.56 cm (14-in) display specifications
Metric U.S.

Dimensions

Height 20.77 cm 8.175 in

Width 37.78 cm 14.875 in

Diagonal 39.62 cm 15.6 in

Number of colors Up to 16.8 million

Contrast ratio 500:1 (typical)

Brightness 200 nits

Pixel resolution

Pitch 0.252mm x 0.252mm

Format 1366×768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

Hard drive specifications

500 GB*

Dimensions

Height 7 mm

Width 70 mm

Weight 107 g max

Interface type SATA

Transfer rate 300 MB/sec

Security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms

Average 12.0 ms

Maximum 22.0 ms

Logical blocks 976,752,240

Disk rotational speed 5400 rpm

Operating temperature 0°C to 60°C (0°F to 140°F)

54 Chapter 9 Specifications
 500 GB*

*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Hard drive specifications 55

 10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

56 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 57

 11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

58 Chapter 11 Recycling
Index

A display assembly K
AC adapter, spare part numbers 14 removal 41 keys
action keys 8 spare part numbers 41 esc 8
audio, product description 1 subcomponents 13 fn 8
audio-out (headphone)/audio-in display bezel Windows 8
(microphone) jack, identifying 4 spare part number 13
display panel L
B product description 1 labels
back cover, spare part number 13 serial number 9
backups 49 E lights
base enclosure esc key, identifying 8 power light 6
removal 20 Ethernet, product description 1 RJ-45 (network) status 2
spare part numbers 12
base enclosure, spare part number F M
20 fan memory
battery removal 30 removal 25
removal 22 spare part numbers 12, 30 spare part number 12
spare part number 22 fn key, identifying 8 spare part numbers 25
spare part numbers 12 memory card reader, identifying 4
BIOS H memory card, identifying 4
determining version 47 hard drive memory module
downloading an update 48 product description 1 product description 1
starting the Setup Utility 47 removal 23 microphone
updating 47 spare part numbers 12, 23 identifying 6
buttons specifications 54 product description 1
left TouchPad 5 HDMI port removal 34
power 7 identifying 2 spare part numbers 34
right TouchPad 5 heat sink microphone, spare part number 13
removal 30 middle frame, spare part number
C spare part numbers 12, 30 14
components hinge kit model name 1
display 3 spare part number 13
front 4 HP PC Hardware Diagnostics (UEFI) N
left side 2 using 51 network jack, identifying 2
right side 2 HP Recovery media
top 5 creating 49 O
computer major components 10 operating system, product
computer specifications 53 J description 1
connector, power 2 jacks optical drive dummy
audio-out (headphone)/audio-in product description 1
D (microphone) 4 removal 22
DC connector network 2 spare part number 12
spare part numbers 14 RJ-45 (network) 2 spare part numbers 22
display optical drive eject button,
specifications 54 identifying 2

Index 59
 optical drive, identifying 2 regulatory information 9 USB 3.0 port, identifying 3
removal/replacement
P procedures 20 V
panel RJ-45 (network) jack, identifying 2 vent, identifying 3
spare part number 13 RJ-45 (network) status lights, video, product description 1
ports identifying 2
HDMI 2 RTC battery W
product description 1 spare part number 12 warranty period 9
USB 2.0 3, 4 RTC battery, spare part number 14 webcam
USB 3.0 3 identifying 3
power button, identifying 7 S removal 45
power connector, identifying 2 screw kit, spare part number 14 spare part numbers 12, 45
power cord security cable slot, identifying 2 webcam light, identifying 3
set requirements 56 security, product description 1 Windows
power cord, spare part number 14 serial number 9 system restore point 49, 50
power light, identifying 6 serial number, computer 9 Windows key, identifying 8
power requirements, product serviceability, product description 1 Windows tools
description 1 slots using 50
processor memory card reader 4 wireless, product description 1
product description 1 security cable 2 WLAN antennas, identifying 3
product description speaker WLAN antennas, spare part
audio 1 removal 32 numbers 13
display panel 1 spare part numbers 32 WLAN cable
Ethernet 1 speaker kit removal 39
external media cards 1 spare part number 12 spare part number 13
hard drive 1 speakers spare part numbers 39
memory module 1 identifying 4 WLAN module
microphone 1 specifications removal 28
operating system 1 computer 53 spare part number 12
optical drive dummy 1 display 54 spare part numbers 28
ports 1 hard drive 54
power requirements 1 supported discs, recovery 49
processors 1 system board
product name 1 removal 36
security 1 spare part number 12
serviceability 1 spare part numbers 36
video 1 system information
wireless 1 locating 9
product name 1 system restore point
product name and number, creating 50
computer 9 system restore point, creating 49

R T
recover top cover
options 50 spare part numbers 12
recovery TouchPad
discs 49 buttons 5
supported discs 49 TouchPad zone, identifying 5
recovery media
creating 49 U
USB 2.0 port, identifying 3, 4

60 Index