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Dhiren Khatri: Objective

This document contains the resume of Dhiren Khatri, a Senior Executive from Mahindra Logistics Ltd in India. It summarizes his professional experience working in customer service and logistics roles for various companies in India and Dubai since 2006. It also lists his educational qualifications and skills, including proficiency in English, Hindi, Marathi, Microsoft Office, and operating systems. Khatri is seeking new opportunities and believes in achieving goals through dedication, sincerity and self-development.

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Atul Wakkar
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39 views

Dhiren Khatri: Objective

This document contains the resume of Dhiren Khatri, a Senior Executive from Mahindra Logistics Ltd in India. It summarizes his professional experience working in customer service and logistics roles for various companies in India and Dubai since 2006. It also lists his educational qualifications and skills, including proficiency in English, Hindi, Marathi, Microsoft Office, and operating systems. Khatri is seeking new opportunities and believes in achieving goals through dedication, sincerity and self-development.

Uploaded by

Atul Wakkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Dhiren Khatri Contact

Senior Executive E-mail


Mahindra Logistics Ltd, India. dhirenkhatri0809@gmail.com
Cell
+91-9833422732

OBJECTIVE
Believe in doing things to the ultimate perfection with strong dedication coupled with sincerity and smart work to achieve
my career goals. To enhance competence, ensure self-development, to benefit the organization by exercising acquired and
inherent skills, abilities and talent.

PROFESSIONAL EXPERIENCE

Senior Executive
Mahindra Logistics Ltd, Mumbai, India (Dec 2016 till date)

 Acting as SPOC between drivers and Distribution Centers (Hubs) for coordination in transit.
 Tracking the shipments and sending MIS to the end Customers
 Providing proactive information to customers in case of delays contingencies.
 Exception management as per defined escalation
 SPOC for onboarding new projects & performing tasks, streamlining issues related to TAT & later handing over to
the teammate for seamless performance.
 Co-ordination with GPS vendors & internal stakeholders for resolving issues related to GPS

Senior Customer Service Executive


Intelenet Global Services, Mumbai, India (Jan 2014 – May 2016)
 Worked for UK Processes such as easyJet (Airlines Process), Great Northern Thameslink (Railway Process) and
East coast (Railway Process)
 Resolving customer’s queries via emails
 Achieving daily targets while maintaining the quality

Temporary Associate
Integreon Managed Solutions Pvt Ltd, Mumbai, India (Sep 2013 – Jan 2014)
 Worked for Pfizer Project
 Updating Medical Information from client provided documents in client-based tools
Customer Care Officer
Zawya Supermarket, Dubai, UAE (Jul 2011 – Feb 2013)
 SPOC for resolving customer related issues such as complaints, services, deliveries etc
 Helping Accounts team in Invoice Matching, Receivables & Payables using Oracle software
 Raising Purchase Order and complete GRN’s

Senior Customer Service Associate


WNS Global Services Ltd, Mumbai, India (Apr 2008 – Nov 2010)
 Worked for UK Process (British Gas)
 Resolving Customer’s Correspondence and Billing issues using advanced application such as SAP and Siebel.

Customer Service Associate


Aditya Birla Minacs, Mumbai, India (Dec 2006 – Feb 2008)
 Worked for US Process (J2)
 Resolving Customer’s technical queries related to eFax via email

EDUCATION QUALIFICATION
Academics Institute / University Aggregate/ Class
B.SC IYC, Mumbai University Second Class
HSC IYC, Mumbai University Second Class
SSC St. Francis English High School Second Class

COMPUTER SKILLS:

 Operating Systems: Windows / Internet- Email, searching information, general surfing


 Other Software’s: MS-Office (Word, Power Point)
 Proficient with Microsoft Excel

SKILLS:

 Hard working, strong empathy skills.


 Ability to work with self-confidence.
 Leadership and team building skills, coupled with the ability to develop and manage customer relationships.
 Active team contributor.
 Optimistic
 Quick learner.
PERSONAL PARTICULARS
Name : Dhiren Khatri
Nationality : Indian
Date of Birth : 8th September 1981
Sex : Male
Marital Status : Married
Languages Known : English, Hindi and Marathi
Address : 604/A, Mukesh Apt, Ram Mandir Road, Opp. Old Viva College, Virar
West,
Palghar 401303. Maharashtra. India

DECLARATION
I hereby declare that all the information provided by me in this application is factual and correct to the
best of my Knowledge.

Place: - Mumbai Dhiren Khatri.


Date : -

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