1. A project is considered successful when __________________.

A. the product of the project has been manufactured.

B. the project sponsor announces the completion of the project.
C. the product of the project is turned over to the operations area to handle the
ongoing aspects of the project.
D. the project achieves its objectives and meets the expectations of the
stakeholders.
2. The VP of customer service has expressed concern over a project in which you're
involved. His specific concern is that if the project is implemented as planned, he'll
have to purchase additional equipment to staff his customer service center. The cost
was not taken into consideration in the project budget. The project sponsor insists
that the project must go forward as originally planned or the customer will suffer.
Which of the following are true? (Choose two.)
A. The VP of customer service is correct. Since the cost was not taken into
account at the beginning of the project, the project should not go forward as
planned. Project initiation should be revisited to examine the project plan and
determine how changes can be made to accommodate customer service.
B. The conflict should be resolved in favor of the customer.
C. Stakeholder identification should occur as early in the project as possible.
D. The conflict should be resolved in favor of the VP of customer service.
3. The amount of authority a project manager possesses can be related to which of the
following? (Choose three.)
A. The organizational structure
B. The power and influence key stakeholders possess on the project
C. The interaction with various levels of management
D. The project management maturity level of the organization
E. The project management methodology you'll use to manage the project
4. Which of the following are true regarding functional organizations? (Choose three.)
A. All employees report to one manager and have a clear chain of command.
B. Organizational structures and culture are independent from the project
management methodology you'll use to manage the project.
C. The organization is focused on projects and project work.
D. Teams are co-located.
 E. Using adaptive and hybrid methodologies in this structure is possible but can
be challenging.
5. You have completed the Develop Project Charter and Identify Stakeholder
processes. What phase does this relate to in the Six Sigma DMAIC methodology?
A. Analyze
B. Control
C. Measure
D. Define
6. It is important for a project manager to identify stakeholders and understand their
needs, interests, and influence. All of the following are true regarding stakeholders
in this context except which one?
A. Organizational structures and hierarchy, culture, geographic locations, global
trends, and locations of resources and facilities can impact stakeholder power,
influence, and interest on the project.
B. Stakeholders often have conflicting interests and the project manager needs to
understand the conflicts in order to resolve them and manage stakeholder
expectations.
C. Stakeholders may have the power and influence to cause issues on the project.
You'll need to identify and assess them so that you know their needs and can
address issues early in a way that keeps the stakeholders engaged.
D. The Identify Stakeholder process should be repeated often throughout the
project.
E. All of the above.
7. You have performed variance analysis and discovered that you need to take action
to get the project back on track. Which of the following are true? (Choose two.)
A. Corrections and changes due to variance analysis findings can be made
quickly using an agile project management methodology.
B. Variance analysis compares the work performed to the project management
baseline documents such as schedule, cost, and scope.
C. The project sponsor is responsible for ensuring corrective actions are taken to
get the project back on track no matter which project management
methodology you are using.
D. Change requests may bring about corrective actions.
8. The VP of customer service has expressed concern over a project you are
managing. Her specific concern is that if the project is implemented as planned,
she'll be missing an important feature enabling a call-back function where
 customers will not have to wait online but will receive a call back when they are
next up in the queue. This functionality was not taken into consideration in the
project plan, and this new wrinkle will delay the project by two months. The
business value for this project is improving customer satisfaction. Customer
surveys show that satisfaction levels are low when it comes to wait times and
overall call resolution time. The CEO was expecting this project to go live early in
the fiscal year so that customer service scores would show an improvement,
thereby increasing satisfaction along with making the board happy. Which of the
following is true regarding this scenario?
A. This project was brought about due to customer requests.
B. Customer satisfaction surveys could be used to determine if the business value
was met.
C. The project manager must champion the business value for this project.
D. The project manager should consider delivering business value incrementally
by using an agile approach.
E. All of the above.
9. Match the following categories associated with analyzing stakeholders in the
Salience model with their classification.
Category Classification
A. Legitimacy + urgency 1. Dangerous
B. Power 2. Dependent
C. Power + urgency 3. Dominant
D. Urgency 4. Dormant
E. Legitimacy 5. Discretionary
F. Power + legitimacy 6. Demanding
10. Which term refers to those values that will lead to short- and long-term benefits for
the organization?
A. Business process improvement
B. Business value
C. Continuous improvement
D. Value network
11. You have identified, obtained contact information for, assessed, classified, and
prioritized your stakeholders. Which of the following is true? (Choose three.)
A. You have documented this information in the stakeholder register.
 B. You should use caution when making some of this information available to all
project stakeholders.
C. You have used the power/interest grid to obtain this information.
D. You've analyzed influence, power, interest, impact, directions of influence,
and power, urgency, and legitimacy as part of the tools and techniques of the
Identify Stakeholder process.
12. Match the following roles in the agile methodologies with their titles.
Role Description
A. 1. The title similar to a project manager in the Lean methodology
Product
owner
B. Sensei 2. The title similar to a project manager in the Kanban methodology
C. Flow 3. A Six Sigma title
master
D. Team 4. Also known as the Scrum master. Coordinates the work of the sprint
facilitator
E. Black 5. The liaison between the Scrum master and the stakeholders in a
belt Scrum methodology. Also known as the voice of the customer
13. All of the following are examples of business value except which one?
A. Create a new car model that's never been offered before.
B. Implement a new accounting system.
C. Create goodwill.
D. Improve employee engagement.
E. A and B
14. The VP of Human Resources has requested a new timekeeping project for their
machine shop workers. The business value for this project is improving payroll
accuracy. The workers are threatening a strike because of the antiquated system in
place now. The current system has ancient time clocks that rarely work, causing the
workers to revert to paper timecards. This creates multiple errors in overtime pay
and shift differential pay. Which of the following is true regarding this scenario?
(Choose three.)
A. The project sponsor is the one responsible for delivering the business value of
this project.
B. Urgency is objective and is defined by the project sponsor.
C. The urgency to deliver this project is the potential of an impending strike.
 D. The goals of the project must be met within the time frame outlined in the
project plan in order to realize business value.
E. The project manager should examine business value creation and compare this
to the project management documents, such as the project charter, to ensure
that the goals of the project are met and the business value is realized.
15. You are using an agile approach to deliver business value incrementally. What
other elements of business value should you be focused on? (Choose two)
A. Examining business value throughout the project
B. Reporting on business value only at the end of the project
C. Accepting suggestions about delivering incremental business value and
ensuring that business value is achieved when the project is complete
D. Discussing business value with the project sponsor, recording it in the project
charter, and expecting project team members and stakeholders to refer to this
periodically
16. How will you know that business value is being achieved?
A. By observing the work product
B. By asking the project sponsor
C. By measuring business value using KPIs
D. By requiring the project team to report on business value
17. Your project requires contract resources with specific subject matter expertise to
deliver business value. All of the following are true except which one?
A. The contractor is a member of the business value network.
B. The business value network is made up of external resources such as
contractors, subject matter experts, suppliers, and delivery services.
C. Members of the value network work together to bring about business value to
their customer, their organization, the end-user customer, and stakeholders.
D. It is the project manager's responsibility to ensure that the contractor
understands the business value the project was created to bring about.
18. You are using an agile project management methodology to deliver business value.
During each iteration, you and the team members are breaking down tasks into
tangible components that have enough features and functionality to allow the
customer to examine value and provide feedback to the team. Which of the
following are true regarding this question when using a Scrum methodology?
(Choose two.)
A. The product owner will determine whether business value has been achieved.
 B. The project team will manage and prioritize the product backlog and choose
the user stories for the upcoming iteration that can be broken down to the
minimum viable product.
C. The Scrum master will assist the team in breaking down the user stories and
assign each team member tasks for the upcoming iteration.
D. You are creating the minimum viable product.
19. Which of the following is true regarding assisting the team in subdividing tasks
into the minimum viable product?
A. Each iteration will produce enough features to examine business value.
B. Each iteration will provide an opportunity for feedback on future iterations.
C. The minimum viable product allows the customer to see or experience the
business value that was created.
D. All the options are correct.
20. All of the following are true regarding supporting the team in subdividing tasks
into the minimum viable product except for which one?
A. Business value is delivered incrementally.
B. Adjustments or corrections can only be made at the end of the iteration.
C. This process is used in an agile project management methodology, allowing
small, tangible results to be delivered at the end of each iteration.
D. Tasks can be completed quickly, tested, and shown to the customer in a short
period of time.