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How To Empower Your Customers

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Riyan Elaine
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37 views1 page

How To Empower Your Customers

Uploaded by

Riyan Elaine
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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How to empower your customers

Customer empowerment means providing your customers with the information


they need to make a decision about what you’re offering.

By helping them, you’re providing a good customer experience with your brand.
Here are six ways to do this:

1. Save them time by making things easy


2. Listen to their concerns
3. Create educational content
4. Allow them to leave reviews or provide feedback
5. Connect with them on social media
6. Provide great customer service

Gather customer insights

Collecting customer insights should be a company-wide initiative and a regularly


occurring priority, but often marketing teams are at the forefront of the drive to put
customers first.

Here are seven ways to gather insights from your customers: 

1. Surveys
2. Reviews
3. Social media analytics and engagement
4. Social listening
5. A/B testing of your products/services
6. Contact/support messages
7. Chatbots

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